Best Car Leasing Service Ann Arbor Near Me

Mike Weber: Was in for an oil change. Service writer expected it would take 1 - 1.25 hours. After 2 hours and no updates I went back to him and he said it was done and sorry, we were swamped. An update at 1.25 hours would have been appreciated.

aleena alisa: Extremely efficient efforts made for maximum convenience. Would highly recommend Aaron Burch with any vehicle transaction! Very honest & knowledgeable, gets the job done.

Nash Farha: Love my Tahoe that Nate found for me excellent salesman and he will work hard to get you what you need man of his word! Thanks 🙏

Naydeen Hannosh: Nathan Rabban got me into my new car it is perfect he made it very painless and he got me in and out very quick thank you Nathan for your great work

henry leland: Sales department was very professional!! I would recommend this chevrolet dealer to all my friends and family members! Thank you again!

Michael Cook: Everything was handled well and in a timely manner

carl wayzata: Extremely disappointed with my repair service and lack of professionalism. People are buying cars here and not candy. There should also be more patience when customers want to make new purchase decisions.

Yall Davis’s: Does not take responsibility when mechanics have not done the job to the best of there abilities

Lache Davis: I like that I wasn’t pressured into getting just any vehicle! The salesman was patient with me and I am thankful for that since this is my first financed vehicle. I am happy!!

Michael Schmid: I saw a truck on this website that I was very interested in, especially being a 6 speed manual, so I called the dealer and spoke to Scott, after debating on driving 9 hours to see a truck that "the 4wd does not work, and I would have to put the emissions back into", I bit the bullet and upon arrival to the dealership I began to check the truck out and noticed the driveshaft had been ripped out, and there was a quarter size hole in the bell housing of the transmission. They proceeded to hand me the keys and push me to take the truck for a test drive. on a bad gut feeling I decided to open up the hood before even starting the truck. Thank god I did because there was NO OIL CAP after stating I don't want to look at it any further I was asked "why not" after insisting on there offer of just putting an oil cap on the truck I was furious. while leaving the lot for a 9 hour drive back home, I received a call from Scott asking why I don't want this "great truck" after explaining myself why I didn't want the truck he insisted on putting an oil cap on the truck because its "not a big deal" an oil cap might not seem like a lot to him, but as a dealer they should at least know the repercussions of what this could cause... blown motor. I don't even know how these people are still in business.

cl no fear: Sold me what my mechanic described as a life threateningly dangerous vehicle. They don't inspect anything at all. They just buy junk cars and sell them as fast as they can. The part to fix it was 65 dollars. Is my life worth only 65 dollars?Horrific. Do not trust them. It's Russian roulette.Update: They called to try and pay for the repairs. I don't want their money. Also called to clarify that the vehicles are sold as is and they don't do any sort of inspection. I wouldn't even test drive a vehicle here if I were you guys. It's potentially dangerous. Or Make sure you have a mechanic with a mobile lift on hand to fully inspect the car before you test drive or buy. Guess it isn't completely fair of me to leave one star. It is my fault for not realizing they have written down dangerous policies that I signed up for.Hopefully they change their business practices. It's theirs to run, but I don't think they'll have repeat business from me. Even in buying a brand new car when I'm in the market for one.

Julie Eckert: Mark Young was my sales person and he was absolutely amazing. I originally had a 7am apt for an oil change on my blazer. When it was done i went to the sales dept and spoke with Aaron the sales manager went over a few things with him and he handed me off to Mark. My lease wasn't up till Sept so I wasn't really actively looking to trade in yets so leaving with a new vehicle didn't matter either way. I felt so bad for Mark bc he had spent all day dealing with my back and forth on payments. I felt bad because at the end I just couldn't justify at the time the downplay and monthly. But they really wanted me to be happy and worked with me. And at the end of the day I felt good bout my new lease. I know it's the job but at no point did I ever feel that was the case.

cathy wright: Recently having had a knee replacement, I should have brought a chair with me while standing in the service area for half an hour. There was a nice gentleman who continued to apologize for the long wait as he was the only one in the service department. Once my car was serviced it didn't take long. I will bring myself a chair for future visits. From a long-time Chevy person

Curtis Damon: I dropped off vehicle at 8:45 am, it took another 30+ minutes for the advisor to enter my information into the system. Not a problem, but a delay when I needed a shuttle home. I was told the oil change/tire rotation wouldn't take long...but I waited all day. I called 5 times, and each time my call was dropped and/or never received a call back. Finally, had an Admin walk over to the advisor with my name, number to persist on a call back. An hour later I get a call that my vehicle is almost completed and shuttle is on its way. Was told the delay was due to nobody knowing that my vehicle was awaiting service, if I hadn't called it never would have been completed. Upon pick-up I waited another 30 min as the advisor tried to charge me for the service, but I explained in the morning that I have a pre-purchased service plan and all oil changes are covered. Had to wait while they checked with another advisor and had to reenter all my info before finally getting my keys to go home.

Anna Mansoor: wonderful customer Service always , Mina is so prompt, answers my questions and is on top of everything. seamless fast and amazing service

J Cole: DO NOT GO HERE. I had a friend come to buy a car off them. They made him not only set up insurance before giving him the title, but they also didn’t even let him buy the car by the end of the day. All they said was excuse after excuse. Rudest people ever

Derek Shew: Best dealer! Fast, in and out oil change!

nicole nichols: Mark young did a fantastic job. I felt no hope, thinking I would need a co-singerI am very grateful for his hard work. He was able to put me in a brand new 2022 Chevrolet Malibu Lt.i am forever grateful I went from used to new

Jerry Kottickal: I had an amazing experience. Aaron was very straight forward and quick to work with. He gave me the best deal that fits my GM employee profile and also found me the car configuration I was looking for. I live 40 minutes away and will definitely return to the same dealership for my future Chevy or Cadillac purchases.

Rami Sadeq: "I recently had the misfortune of purchasing a 2012 Subaru Legacy from this dealership, and it was an absolute nightmare from start to finish. Unfortunately, I didn't pay attention to the many red flags that pointed to this dealership being fraudulent and unscrupulous.Despite my lack of experience with cars, I trusted the salespeople when they assured me that the car was in good condition. However, the very next day after purchasing the car, I discovered that the key didn't work, the radio was broken, and the interior lights were out. When I called the dealership to ask for help, they promised to fix the issues but kept the car for over two weeks without actually fixing anything.To make matters worse, I later discovered that the car may have been stolen, which was the reason for all the problems. When I tried to contact the dealership to ask for compensation for the trouble and for the money I spent installing a remote starter, they promise to pay it has been more than a month now I didn't receive any payment and they refused to answer my calls or respond to my messages. It's clear that this dealership has no qualms about taking advantage of customers and then ignoring them once they have their money.I strongly advise anyone looking to purchase a car to steer clear of this dealership. The staff are rude, unfriendly, and unhelpful, especially the manager who is arrogant and treats people poorly, including displaying clear racism. Save yourself the hassle and go elsewhere."

Ziyi Lin: BEWARE!! The dealership will say any lies just to have you buy the car, and once you walk out of the door good luck trying to get them to take any responsibility for anything!Bought a car from them based on their multi-point inspection report stating that everything, including suspension components, were inspected and “OK at this time”. Within 5 days of taking delivery warning lights came up, car is slammed overnight, and noises coming from the suspension. Now I am facing a $5,300 bill for leaking suspension and worn out compressor!I have bought cars from other Porsche dealerships in the past and their report for the conditions of their cars were always comprehensive and truthful, any issues that might need future attentions were detailed and made clear to me. Suspension damages like this do not happen overnight. Service department from another Porsche dealership also confirmed that these are something that should’ve been noticed and conveyed to the customer during a multi-point inspection.I’ve already contacted the management trying to work something out with them. Not only did it took almost a whole month before I was able to talk to someone, when I finally was able to talked to someone, the manager was extremely unprofessional and impatient. I could hardly finish any sentences before I was cut off. In short they deny any responsibilities and basically said “suck it, you bought the car so too bad anything broke”.It seems that not all Porsche dealerships are created equally, some take pride and responsibility for what they sell and some just want to make a quick buck. I was misled by the untruthful depiction of the car’s condition and who knows what other issues lurks underneath the car.So just be careful, a “Porsche” on their door doesn’t mean they will adhere to the standard of the brand. In this case they are just like any “yo-yo” dealership: lie to you to get you to buy the car, and you get bent over with a car that require massive repair bill.

chris hicks: Brought my wife's Panamera in for its 1st service. The Service center was accommodating and provided a loaner for the day. We had been quoted a price before dropping the vehicle off and they let us know that the service was actually cheaper then expected so our finale bill was less then expected. Very honest. We will definitely continue to use them for the life of our Porsche ownership.

MarkaPhotog: I cannot say enough good things about this dealership. I've NEVER bought a car here, but they've always treated me well. When I was going for cancer treatment at UofM, I was 20 years old. I was in sweats and scared to ask for a brochure (I am autistic), no one knew, they just treated me with respect and kindness. Since, 20 years ago, I'm still treated with that same respect when I go take photos. I own a used Porsche I refurbished, and always get parts from them. Trust me, no other dealership is as amazing as Porsche Ann Arbor.

David Brown: Absolutely top notch. Phil in service and Eric in sales are true gentlemen. Best dealership in Ann Arbor. Best cars, too....

julie clarkson: They are hands-down the best Porsche dealer I dealt with in the greater Detroit area. The first Porsche dealer I talked with and test drove were pretty douchey considering I don’t really look like the typical Porsche driver and was able to pay cash for my car, plus they made it seem it was near impossible to get a hybrid. The A2 dealer was not like that. They were willing to make a deal, and kept me up-to-date on the status of my vehicle plus went the extra mile by delivering my vehicle at home during Covid and adding extra special goodies just for me. JP and Barry were great to deal with. Highly recommend.

Thomas Ogar: This is an outstanding dealership. Barry Strecker has treated my spouse and me very professionally and courteously and has made our dealings with Porsche Ann Arbor a real pleasure! Thanks for the great experience!

Yi Fan: I have a lease with this dealer. Moved to other state and need put front license plate but cannot find bracket in the trunk, which is supposed to be with a new car. I called the dealer twice to ask to ship one to me. Although both time, people in the sale department said they will ship one to me but never happened. Is this what a Porsche dealer offers to customers?Update: my sales gentleman Jay sent the bracket shortly after my comment. It appeared he was not in the office when I called the dealer. I appreciate the promptness of the dealer management and Jay to help solve the issue. But I still think that other sales rep who promised me could do better.

Shirley Wheeler: The service for the recall on my 2010 Porsche was great. While there I asked for car floor mats which had to be ordered. I was told that when the mats arrived I could pay to have them shipped to my home. It's been 2 weeks with several calls made to the dealer and message left with no return call. I guess that means that I need to go somewhere else to order my mats. Thanks for the service.

Mark A: Phil and Nick in service were great! They repaired my 2015 911 turbo which had a vibration issue that two other local dealers could not fix. Top notch customer service. I would recommend this service team to get your car fixed right the first time.

Doug Schantz: I bought my Cayenne at Porsche Ann Arbor and have had it serviced there ever since. Phil Kaiser, the service advisor, and his team are great to work with and have done a consistently great job with my service needs. Everything is explained well and done right the first time, scheduling appointments is convenient and I get right in and out, into a Porsche service loaner. I couldn't be happier.

Weijie Sun: I was going to buy a new 718 boxster, the attitude of the sales was not very good, maybe he thought I couldn’t afford the car or because I am just a Chinese student ? I drove my BMW that day and after I told the sales I have multiple luxury cars, the attitude became a little bit better. I swear I will never buy car from here.

Marc OBrian: Friendly service with a loaner car. Very good with communication during the whole process.

Tom West: I can't speak for the new car sales, but regarding the service department, they are fantastic.The communication and work has been absolutely first rate. The dealership and service entrance is quite nice and they have been nothing but great to me.The service writer is one of the best I have ever worked with. Great job and thanks to this company!

Solomon Durham: I'm just a 14 year old kid who LOVES cars.I was very impressed and thankful to the worker there,I was not even there to buy a car,yet he was still very friendly,he even let me sit in all of the cars in the showroom!Thanks Porsche Of Ann Arbor,Hopefully I will be back once I can drive to buy a car;)

David Golovoy: Jay Douglas was very patient and helpful as I spent nearly a year looking at and test driving several new 911s, including base, turbo, and GTS models. Although I ended up buying a certified used turbo from out of state, I have great confidence in the sales staff at this dealership and would not hesitate to buy new or used from them. A good friend of mine purchased a used 911 from them and was very happy with his experience as well.Since purchasing my turbo, I have had two non warranty service experiences with Porsche of Ann Arbor. Both wear somewhat unusual requests, including steering wheel swap and deactivation of the power steering plus feature. The dealer had not done either of these before, but the service manager, Phil Kaiser, and the service technicians spent a lot of time to do the jobs correctly without overcharging me. The steering wheel swap and reprograming took around 4 hours. From what I read on porsche forums, this is about average time for a dealer that has not done it before, and people where generally charged for the actual time spent. Porsche of AA charged me book time of 1hour.I feel fortunate to be a Porsche owner, and very lucky to live near such a great dealership.

David Higbie: Highly recommended and a refreshing change from other local dealers/brands who shall remain nameless. From the first phone call, to the test drive, ordering and now into the service phase of Porsche ownership, the people I've worked with (Jay and Phil) know their product and how to treat clients.

Daniel Mayo: I bought my first Porsche, a 16' 911 2S from this dealer. I can't say enough great things about the experience. Jay, my salesman, showed outstanding customer service to the end. Jay is highly responsive (he responds to inquires extremely fast) and I can tell he clearly cares about me as a client. He always does his best to get you a good deal.I can't see myself looking anywhere else to get my next Porsche...in fact, I am trying to find a way to get a 911 Turbo S from him, and hopefully down the road the numbers will work out for me!!

Michael Tang: Awesome dealership! Highly Recommended! Right away I was blown away by how friendly everyone was. We were very meticulous buyers, and Eric our salesman was very focused on helping us get what we wanted rather than just selling us a car. In the end we ended up getting a car that was already on the lot. The sales transaction was one of the most pleasant interactions we've had buying a car. We were given a very fair asking price and everything was completed efficiently. Overall, we were impressed by the quality of service and are looking forward to picking up our new car.

Michael Ledbury: I drove two hours to see a 14 year old vehicle that does not fit the inventory primarily sold. Despite this, I was the first interested potential buyer (out of eight apparently) and also have significant knowledge regarding the pre-owned automotive industry and wholesale values. Germain Porsche wouldn't disclose the amount they purchased the vehicle for and the sales manager was not in sight (I was the only non-employee there). So basically, since I was the only potential customer, wouldn't a true leader be grateful and express his appreciation personally?? In addition, Germain Porsche said they made a mistake offering a price too low and that it will be raised several thousand dollars the next day!!! This is a franchise dealer representing a company obsessed with perfection and satisfaction!!! ALL THEY CARE ABOUT IS YOUR MONEY!!!!

James Rockford: I have a 1963 Porsche 365B and these folks have helped me and gone out of their way to locate hard to find parts now on two occasions, THANKS

Nick Lombard: Don was fantastic to work with and made the entire experience easy.

Dave: I will not buy a VW as long as I live in Ann Arbor because it would have to be serviced here. The communication and wait times are horrible. Lost my keys once, can’t get them to respond after a dozen attempts via email and phone….not good

Tom Mitchell: I have called. I have emailed no response. If it wasn't for the fact that my wife loves her VW convertible I wouldn't deal with this dealership.Update: 30MAY23The dealership reached out (thank you). It turns out that there were some technical issues both phone and email. I appreciate their time and efforts to resolve the situation.

Christine Hale: Marty Ball is always so nice and knowledgeable! He always gets me in and out of the dealership quickly.

Mark den Hollander: Amazing service! Thank you Steve Ball!

Ann Arbor Local: Greg helped me with an oil change. When it was done. The car wasn't washed. Waited for that. Then there was no updated mileage sticker for me placed anywhere, then after saying I needed a daytime running light as I drove away one was still out. The most incomplete service job I've experienced.However Bob and jp took care of me afterwards.

David Deatrick: EXCELLENT as always

Hui Xiao: Good job!

Nivean Farha: I loved the service, I love how you guys send out reminders and videos of the work being done on our vehicle. We also had a gentlemen walk us through it after they finished. Mr.Garrick Greenway you did amazing !

A M: Our Certified Service Consultant, Steve Ball always goes above and beyond our expectations every time in all areas. Steve Ball is very polite and kind to both of us. He has very high expertise in Volkswagen cars and he goes straight to the point. We are 100 % satisfied customers every time we go to Volkswagen of Ann Arbor, Michigan, USA. We always have a positive experience with Steve Ball at the Volkswagen of Ann Arbor, Michigan, USA. We also appreciate his expertise, kindness, effort, politeness, tenacity and knowledge about Volkswagen cars. Please make sure Steve Ball receives our 10 stars review. Thank you! Marcos and Shaila.

Travis Kaiser: Steve was amazing. Multiple text updates per day, responsive to questions. Adam the tech sent video updates which I think is such a great idea. Work was done the day they promised. They have a great team.

Lori Carey: I realize that this was out of your control - but it was disappointing that the recall update was prevented from happening due to system problems from manufacturing organization.

Amanda Blalock: Luis was amazing he stayed in touch with me, communicated effectively. Everything he told me was correct. He truly is an asset to VW.

Shaina Castro: I value and trust the employees and their work they do. They are honest and always go the EXTRA EXTRA mile to make sure my car is thoroughly inspected and serviced properly! They are friendly and always have a smile on their face!!

Shannon O'Shea: Service was excellent and nice waiting area while I waited for my yearly maintenance.

Jill Calkins: Excellent service! Our salesman got us the vehicle we wanted on a very tight schedule. He took his time and was very patient throughout the entire process.

Emily: Steve is the bomb dot com. He was so incredibly helpful with answering all of my questions and went the extra mile to make great recommendations based on my vehicle. Thanks, Steve!

Gary Schock: Went in for an unknown electrical issue. Service did all they could to find the problem. Great job!!

Rhiannon Stewart: Marty Ball is the best service advisor in south east Michigan. Every team should have one of him.

Daniel Morgan: the communication was outstanding about the state of our car, what is upcoming, what to expect. Thank you

Joshua Lewis: Very smooth process and Lexi was extremely helpful throughout.

Benjamin Chait: Upon arrival to pick up our reserved vehicle, we were informed that they were in fact completely out of cars (yes, including the one we reserved) and left us on our own to figure it out. Poor service and extremely unhelpful. Do not go here.Update: Talked to several locals in the area who had experienced the same phenomenon with this location.

S: Started off a little rocky with one of the staff when I originally got my rental and this review would have been totally different if Colton wouldn’t have stepped in and made things right. Would definitely recommend this place as long as you deal with Colton.

Max Reddick: We use enterprise through my employer and Colton at this location is the BEST. He ensures we get what we need and has no issue going the extra mile. Thank you Colton.

christina gomez: Terrible customer service from the man at the desk. I had a reservation to pick up a car at 8am was told the day before I picked up the car that it wouldn't be a problem to get there between 8am-10:30am because my schedule was busy in the morning. I arrived at 10:30am and the male desk worker told me that they gave the car to someone else because I wasn't there at 8am. Zero compassion, apology or professionalism from the man even though this was an error on his part. I would not use or recommend this location to anyone.

Ms.: I thank everyone at the Enterprise on Jackson Road in Ann Arbor for being so kind. I rented a car for 24 hours on Thursday through Friday. On Friday my meetings and appointments were backed up. By the time I made it to one of my meetings, I knew I would not have enough time to make it to my other appointments. So I called Enterprise. I think the supervisor answered. I explained my dilemma to her. She was very understanding and offered an additional 4 hours at no additional cost. And it was on a busy Friday. I hardly ever have a great reason to write a great review. I'm truly appreciative of the quality service I received!

Frederick: Great service, got free upgrade to a nice van. $60 pet day.👍

Carli Fine: Thank you so much for the umbrella so that I wouldn't have to walk home in the rain after returning the car!

Wenche Borgnakke: Nice small place close to downtown Ann Arbor, convenient.

Elizabeth Ann: I was having some problems with my reservation which was a corporate issue. Although corporate kind of sucked, the local manager was really awesome and helped make the best of an unfortunate situation. I highly recommend their services! I will be going back for sure.

Dan Clampit: Not much needs said. The woman working was very friendly and had us in a rental quickly. Would definitely use this location in the future.

Nikita Davis: They really need to improve their customer service.

Joy Martin: Friendly employees, short wait times, and well-kept vehicles.

MONA ALAMRI: I needed some info about buying a car and the rental manager answered all my questions. Honestly, his advices were very helpful and many thanks to him!

Vivek Rai: The experience was positive. The rental manager answered all my questions. No surprise costs at the end of my rental. The car was clean and didn't have any issues.

Mark-Anthony Lingaya: horrible service and unwilling to accommodate customers. would definitely recommend another Enterprise in the area if you need assistance.

Samantha Hughley: Overall wonderful, SUV was nice.. I will be honest they could have vacuumed and it was in need a Car wash badd, however check in was smooth, in and out, associated she was politely … I did have to keep the truck and extra day was able to call in (got transfer to another branch) but it was smooth they just charged my same card on file, retuned car was met outside, she added 20 credit back on my card for my LYFT ( I guess do to all this they don't drop you off no more) , however she left the car unlocked so me and my daughter could wait for our LYFT........

Jean-Gabriel Young: Location closed but entreprise will still rent from it online and force you to go 3 miles out of town for pickup, without warning. Unacceptable.

Anne Kelly: The staff at the Huron St. (Ann Arbor) site was courteous & accommodating. I appreciated their contacting me to verify my plans to return the car. It was especially nice to learn that my Costco membership offered a lower price on the rental.

Jose S.: They don't pick you up or drop you off ... their drivers are always very "busy".Had to walk back home half a mile while it was pouring rain with my elder father...

Cg Cg: A great sales man is like finding a monster buck on state land. Anthony V. followed up on my online inquiries about some Tacoma models, I stopped by following day, Anthony spent damn near whole day with me trying to find exactly the model I was looking for, honestly helping me along with the decision of the 5ft or 6ft bed. Thanks again Anthony V and Ann Arbor Toyota for making this experience go so well, even to finance guy(forgot his name) thanks again.

Rebecca Hull: Travelled over 2 hours to go to this dealer for a specific truck. Truck wasn’t ready to be off the lot, which is completely understandable, so they had someone deliver it the next day. We were supposed to have two keys, they only dropped it off with one. We call and they say they will mail it to us when they mail the plate which they said took about two weeks. A full month later we are calling asking where the plate is because our temporary plate was now expired. “Oh we’ve had it for over a week now, when were you guys planning on picking it up?” I reminded them that it was supposed to be sent and it took them three days to find my plate and ship it out. Plate finally gets here, no key. Absolutely baffles me. All customer service flew out the window once they got their sale.

Matthew Jones: We were in the market for a new vehicle to replace our old minivan. It had been awhile since our last purchase and our needs had changed. We are new transplants to the area and didn't know which dealers to trust locally. Joseph Pryor helped us out every step of the way! He helped us find the right vehicle for our family, a 2023 Toyota Highlander, and we couldn't be happier. The service from Toyota of Ann Arbor was top notch at each step of the buying process and we will definately be coming back for our future purchases.

Hannah Ruble: DO NOT buy tires or get tires mounted here. I purchased new tires from them and had them installed yesterday. During a road trip today, my tire pressure halved due to an installation error that caused a sidewall bubble. (Tire bead was torn during install). My tire almost blew on the highway. I was also recommended a list of unnecessary services that are only required at 100,000 miles/10 years.UPDATE: Got ANOTHER side wall bubble on one of the other tires today thanks to incompetent installation. The installer never seated the bead properly.Another update: Turns out 3/4 of the tire beads weren't seated properly. Could've blown a tire on three separate occasions . I need 3 tires replaced due to the mechanic's mistake.Toyota of Ann Arbor won't call me back to fix the issue they caused.

Nina Felicie: Initial car purchase experience was nice. Very nice people to work with. Had a question within the week of my purchase on the financing aspect of our vehicle. Multiple emails and voice messages unreturned. Once they get your money, good luck on communication after that. Still waiting. That’s enough for me not to return, except maybe the vehicle at this point.

Judith Weiner: Oil change and purchase in Parts department (both Brandons) serviced by friendly, knowledgeable men. Very pleasant experience. Sales area formidable.

Chase Gutierrez: Anthony Valenti, Jeremy and the rest of the team I had the pleasure of working with are top tier. Anthony was professional, attentative and down to earth. I highly recommend stopping by if you're in the market for a vehicle.

cjmccamont: Fast, efficient, friendly and professional service

ali hiary: I really recommend Toyota of Dundee. The people of Germain Toyota were experienced, friendly and extremely helpful. You will save at least $3000 for unneeded stuff.

C Lau: Michael Cooper was our salesperson, and he provided the BEST car sales experience of our lives (in our 40s), end-to-end. We intended to purchase/lease from another dealer/manufacturer but decided to stop at Toyota Ann Arbor to check-out options because Michael called us within 1 hour of our online inquiry. We never went to the other dealership - we purchased a 2021 RAV4 from Michael that day! He was respectful, transparent, honest, funny and most of all, we knew he genuinely had our best interest in mind. Honestly, it was like we were/are part of his family - it never felt like we were working with a salesperson. Even now, weeks after the sale, Michael is still supporting us directly with quotes, service, etc. Toyota of Ann Arbor and Michael are our new hometown dealers/salesperson. Thank you for providing an above-and-beyond experience, Michael!

Dolores Kingston: I bought my 2008 Scion from this dealer and all my car’s service has been done here. I just wish Toyota hadn’t stopped making Scions!

Laura E: Folks are very nice. It was a 90 minute wait and cost $90 for a Prius oil change, which maybe is steep.

Peter Cocco: Everything went well

Emily Abbenante: Very frustrated with my experience recently trying to buy a new RAV4 hybrid. The salesperson I worked with neglected to tell me they were marking up the cars over MSRP almost 6k until he sent over the finance paperwork. I was disgusted with the lack of transparency in pricing so walked away. Happily found my RAV4 within three weeks at another dealership that was not marking up and was able to get me the vehicle I actually wanted instead of trying to upsell me.

Gsquared (Ggrjd97): Eric is an outstanding service advisor. He is always smiling, and takes the time to explain what was done and also what to expect with the next service visit. Even though my vehicle was purchased elsewhere, I still get treated like an insider.

azad prince: My recent visit to Toyota was disappointing due to their failure to disclose an unnecessary markup of ( 3000 dollars) on the MSRP. This lack of transparency wasted my time and made me question the dealership's integrity. They should inform customers about any markups before their visit to avoid unnecessary frustration and time wastage. I strongly advise others to be cautious when considering this dealership for their automotive needs.

Anthony Bennetts: Kyle Taylor was my salesperson and was amazing, professional, took his time but also efficient. He explained everything to me in great detail. The dealership was clean.

Mariana González: Everything was great, from scheduling an appointment to get my car back after service. Employees are really nice and the waiting area is very comfortable.

Bruce Sokolove: Vanessa LaMay handled my lease to purchase like a 5-Star Pro! I couldn't;t be happier.

Darcy DeVos: Kevin Hiller is a great salesperson and a pleasure to work with. He went above and beyond to make the cars I wanted to test drive available to me. Kevin detailed my new car himself because the staff's shift had ended. He is easy going and a hard worker. Thank you Kevin for helping me get the car I wanted.

Major Manjit Singh: Drop off Serive made everything very easy

Salman khan: Great service and very easy to rent.

Amandeep R.: This is a great company run by genuine and honest people. They have created a more simple method to rent cars and it works great.

Ahmed Koriem: Great place in Ann Arbor, very professional and easy rentals, this rental company brings a new way of renting with their drop off service right to your home 👍

Aresha Nadeem: Great customer service and delivery option. They ask you to pick up the car from a remote location if you're not having it delivered.

Emaduddin Khan: Best car rental in the town i must say.

J Ross: If I could give no stars I would. I reserved a car a week in advance. Called today at 2:30pm to confirm my reservation. The owner said the car I rented was stolen. They apparently only have 3 cars available and the renters of the other two will not return the vehicles because they don't have the money to pay for the rental. They supposedly have luxury vehicles but only in west Virginia so him telling me that doesn't really help my situation. The owner said he was going to call me tonight but that's too late for me to set up a different rental through a different company. I was supposed to be in Chicago for my father in laws funeral but now I have to miss it because the other rental car companies won't have anything available within my budget. Thanks uncut car rental for your poor service and making it impossible to get to my father in laws funeral. I also had booked my hotel with no cancellation so I'm out 300 dollars for that too. I would never recommend this company and hope they learn from their mistakes and hopefully make it right by offering to reimburse me for the money I am out due to their negligence. Btw all reviews look like they are from people who are related to them. What a scam.

Ken Pryczynski: Friendly and helpful. Brought the car to me and was very eager to do whatever they could to help.

Mavia Parveen: Great service, and very nice people

Uneeb Haque: Great experience but wish it was a mustang instead of BMW

Bongz Thongz: Needed a A reliable car and this company came through when enterprise couldn’t. Will return my business to them!

Mitch Johnson: If I could I would give this place zero stars. My pick up was supposed to be at 11 AM. There was no one there at 11 to pick up my car. 10 minutes later someone arrived. I waited in line and finally made paperwork out 11:25. I already pre-paid Plus I did the pre-check in online. If that wasn’t enough I finally got out to the parking lot for them to bring my car to me I looked at my paperwork and it had somebody else’s name on it. It had someone else’s name but my credit card information on it. It also was not the right company I booked through online. It said I booked it through Avis I didn’t I booked it through budget. So they had to redo my paperwork and I had to wait again. They brought my car out to me and it was filthy Inside and out. The guy that brought it to me would not correct anything he only offered me an eight dollar car wash. He said he couldn’t get me anything else. So I took the car and had to fight with budget on the phone which cost me more time I did not have. If it will let me I will love the pictures of the car they gave me and wouldn’t make it right. Finally at 11:58 I could finally leave. It also cost me extra because my other rental was late. They took nearly an hour. I will be going back to Hertz and never use them again!

Margo M. Mahan: Unless nature has guaranteed that you will never get sick, rent elsewhere. I have a one way rental that I was to return to this location last week. Unfortunately, due to COVID, it’s been sitting in my driveway instead. Now that I’m starting to feel a bit better, I was hoping to finally return the car today. I naively assumed that after three years, like most businesses, Budget has a non-punitive customer friendly procedure in place for COVID-related rental issues. They do not. My options are to: a. Pay $270 for Budget to tow the vehicle 5 miles from my home to their location; b. continue to pay for the vehicle to sit in my driveway by extending the rental, or; c. drop the vehicle off in the lot, unlocked, with keys inside, then call to let them know it’s there (which likely means I’ll have to call repeatedly until someone at the location answers before my calls are forwarded to someone overseas). Option C enables the staff there to take precautionary measures against COVID (as it should). It also forces me to break quarantine and ultimately expose, at a minimum, whomever drives me home afterward (a Lyft or Uber driver, friend, etc.). In other words, it protects their staff’s health & well-being (as it should) and keeps business moving with my rental back in circulation — customer and public health be damned. This is my first time renting with Budget. Well before the COVID pandemic, the non-airport locations of other rental companies, at least in other states (I’m relatively new to MI) have provided car pickup and drop off services for seniors, folks with disabilities, and in extenuating circumstances such as proof of illness. That is something that Budget does not do. Now I know. This is also my last time renting with Budget.

Steven Eckstein jr: It was fast. The guys at the front desk were awesome.

John Manney: Does not accept debit cards. After making a reservation the guy handed my card back and said there was nothing he could do.

Christie Scanlon: Ibrahim was so helpful. I highly recommend Budget!

Marc-Grégor Campredon: It is the same agency than the Avis. Not the most amazing location but glad there is that option. If you are a UM employee don't forget that you will have a discount with budget.Here is what we said about the Avis (and this applies to budget).We like this specific location. Our choice for any friends or family visiting us.They are not super fast, like any rental location. Cars are somewhat ok and somewhat clean. It is a little bit of a luck factor. They don't have a big choice and it is logical.Make sure to note your fuel level, taking pictures and double check your invoice. You will probably have some mistakes made along the way. When you call they will fix the mistakes made ... Won't give five stars because we always need to double check everything.There is sadly very few other option in Ann Arbor. It is fair and that is all. 4 stars.

Yuqing Qiu: The staff there are really nice and highly efficient. I've rent twice from this place and both were very good. There was something wrong with my card this time but the staff helped me resolve it very quickly. The cars I got from this place are always of high quality and easy to drive. This time the staff gave me a spacious SUV and helped me drive it at the front door and wash it. Highly recommend this place.

Ann Pate: Called them in the morning and they had me in a car and on my way before 10 am! Very personable, easy drop off, all around great service!

Allison Murray: I promise I will never rent from this budget ever again these people took my deposit and told me I would get it back once I returned the vehicle I extended the vehicle for another 2 weeks and had to fill out a new contract where another $200 was taken out of my account and I was told my first deposit would be put back on my card within 24 hours my money never came I called then for 3 days and was put on hold for more than 30 minutes each time if anyone even came back to the phone. I was then transferred to customer service after sitting on the phone for so long each time where they put me on hold for another 30 minutes each time. When I finally got someone on the phone they gone tell me that I was not getting my $200 deposit back cause it went towards my rental after they had took money out my account for the rental everytime. Something told me to go to Enterprise. I font know why I trusted Budget. I already knew they wasn't good business from the one in South Carilina. I didn't think they was crooked everywhere, but now I see...I'm telling you if you want Quality service don't come here not only is the rental places run by children but customer service is tooNEVER AGAIN...

William Griffin: If I could do negative stars….I had a guaranteed reservation. $25 Uber ride to location. No car. Not available. The shop had been open 3 Hours prior to my arrival; they could have notified me. They did not. Offered a vehicle for me to go get AN HOUR AWAY. NOT A SOLUTION! Called 3 times from the rental location. Hung up on. No help from budget or Expedia. Watched them not help 3 other people while I was there. This company is THE WORST!!!

Iman Sheydaei: Friendly staff and efficient service! Ibrahim helped a lot with the reservation and extending my reservation!

Shawn: Some of the other reviews talk about how this place is operated by children. Well, I can verify this. . . I picked up my car yesterday and noticed that the employees are all teenagers. They have almost NO knowledge about ANYTHING at all. When you speak to the staff or ask a question, I suggest choosing your words carefully and use brief sentences. Do NOT overwhelm the staff with multiple points / questions at the same time. If you do, their programming will fail immediately and you'll be given an unhelpful, default response. Think of the experience as similar to talking to a robot that's been struck by lightning and needs to reboot. If your question or statement is acceptable to them, you'll immediately face a, brief, blank stare with little indication that they heard or understood you. Don't panic, this is normal. After the initial pause, you might be given a response. When it comes, their response will be mumbled at such a low volume that you'll barely perceive it. This, combined with the fact that everyone speaks at the floor or otherwise away from you, makes communication challenging, at best. . . . There is no customer service here, don't expect any and you'll be fine.I think I figured it out. Other reviews mention a character named Ibrahim, who, I think, manages or owns this location. I'm guessing that Ibrahim has hired his kids or other family members to run things when he's not there. Or, maybe he hires "at risk" kids in order to give them a job. That's fine and all, good for him (them). But, if you rent from this location, know what you're getting into. The price was good. But, "you get what you pay for."As an addendum to my above review - I picked up my car on a Sunday for a four day rental. They quoted me a price of $40.99 per day, plus taxes and other associated fees. I called on the following Tuesday to extend my rental for another 3 weeks. The person I talked to said that this was not a problem and I'd be charged a daily rate of $49.00. Huh, $9.00 more per day than I was originally quoted? The icing on the S**T cake was that they took over $1,700 from my checking account right then and there WITHOUT telling me they were do so. I was beyond livid as a result of this. I decided to return the car as soon as humanly possible. While cleaning the car I found a rotting tomato under the passenger seat, an old iced tea bottle and a business card. Wait. . . maybe the tomato was the icing on the S**T cake. In the end, they refunded the money they stole from me. But, still, one of the worst experiences I've had with a business.

Jason Giarmo: Worst customer service you can get. Do not go here to rent a car to any other options in the area.

Michael Szkarlat: Rent somewhere else if you can. Filled up the gas tank immediately before I dropped off the car and was still charged for refueling at like 10$/gallon. When I called they just removed the charge which is fine, but it seems like it's just a scam and they expect people won't notice and will just pay it.

Brendon K: We returned our car here. Found out they close shop earlier than our contract required, which meant that we left the keys in the car and just left it in the lot as instructed by the 800 number. Found out the next week that the location didn't bother closing out our rental the next day- or ever. They left us with a $1k bill while they totally kept renting the car out to other people. It took getting a new car at a whole different location and then getting them to override the charges to even know that anything was wrong because apparently no one could be bothered to tell us beforehand. Never renting with Budget again. We're frugal, but there's a limit.

Denise Brooks: This rental agency is very unprofessional! It’s being operated by teenagers who don’t tell you important details regarding your contract! For example, if you don’t call and extend, there’s a $20 per day late fee that you will inquire as well as a $10 extension fee! I dropped my car off after hours and was charged for an additional day! At the end, I was charged $314 for a four day rental that was $41 per day! Such a disgrace… MY COMPANY AND I WILL NEVER USE THIS LOCATION OR BUDGET RENTAL AGAIN!

Jake Manderfield: 10 AM is when they say they open on Sunday, but don't worry too much about getting here at 10... they sure don't. Takes them 15 to 20 minutes to get their system up and running. So your lucky if you get help by 11...

Katerina Fomicheva: Ok only 1 star to this location since isn't responsible for customer service. We got the confirmation from budget car rent. However, when we come to pick up the car we only met teenager which told us that they don't have any cars available. Really, no calls or texts from them..

Chinedum Okwudire: We rented a car for pick up at 7 am. The office was closed at 7 am. Several people were waiting and wondering what was going on and some people had to leave. At 7:35 am the agent shows up. Very unprofessional.

Justin Braun: Employee didn't seem to care much about being friendly, having a personality, or anything to do with me. If you're looking for a business where the staff is more than inconsiderate robots that are programmed to do the money hungry corporation's bidding, without any option, you will need to look elsewhere. Do yourself a favor and take care of it online where it's cheaper, faster, and won't try to push overpriced and unnecessary insurance on you. Oh wait, yes it will. Good luck and remember, budget rental cars are the fastest cars. I heard you might get a discount code for the best drifting and burnouts. Drive safe.

Donald Vliet: I had a very good experience. The service people were very helpful.

kocoa D: There was an unfortunate event that caused the shop I was going to rent to close for that day. Instead of leaving us stranded, Enterprise called us in advance, explained what had transpired and then checked other near by store and I was still able to rent my car! On top of that, when I went to other store, they not only had a car for me, but when I arrived they hustled and had that car deep cleaned and ready to go so I wasn't delayed in any way. I was very impressed not only they had accommodations for me but with the timely manner, amazing!

Electric Media Production: Such a hassle

Mugsgame _: I highly recommend Enterprise at both the ann arbor airport and jackson rd locations. Very friendly folks and they make it so quick and easy. I have used them countless times and I have never had even close to a bad experience.

virgil mingas: Very professional and eager to help.

Christine Prodoehl: Absolutely the worst customer service! A no star review would be more appropriate for this employee! Was to upset to get her name ...Said she was the manager.....

Kevin Alexander: They were great, quick service in and out.

Doug Sobotka: Enterprise customer service was acceptable for rental. However Enterprise could not find vehicle upon return and accused me of not returning it. The operator did not know where the key drop box was located at North Las Vegas Airport and thought I had not returned the vehicle. It worked out and everything is OK now.

Bill Hall - Ikon Videography: Agents at Ann Arbor Airport performed well under considerable pressure from customers on a football Saturday. The car was clean and pleasant to drive. Return was simple and prompt. I'll be back.

Bruce Tormanen: quick and painless ..picked up my car ~ 5 minutes very nice, friendly and flexible!

Gavin Chiu: Do not use their dropbox at Saturday. They will charge you extra two days because they don’t check the key drop box same day.

Rebecca Lentz: Would give a 0/10 if possible. They take reservations for noon on saturdays but they leave early for lunch. If not for some last minute help driving me to the DTW location I would have missed my grandfather’s funeral.

Tatjana Stankovic: I would give you 0 stars if it was possible. went an hour out of our 6 hour car ride to pick up a rental car for friends, called to make sure one was reserved, when we got there there were no cars for us.

Jesse Reynolds: This was going to be a 1 star review after some trouble using the website and contacting our acct manager. then I talked with Bill at the counter, and now it's a 5star review because he really went the extra mile to make sure I was taken care of.This is exactly the sort of person you WANT representing your company.THANKS BILL!!!

Jan Radesky: Nice people. Quick service at the Ann Arbor airport.

Mikayla Richards: Called about 30 mins before close told the lady we were on our way and the lady said that was fine and she had a car for us. Got there a 10 mins before close and they were already closed! Makes no sense

PrettyLittle Personalized: My rental had a flat. I changed vehicles in KY. The Enterprise in KY was very helpful although they gave me a much smaller car then what I paid for. I did not have enough room to bring back all of my material from my work function so I had to pay to have them shipped. The Branch Manager in Ann Arbor ( airport location) would only comp me $100. The cost was over $80 and again I had a smaller car. He stated that's all he could do. He would not allow me to speak to anyone else. He told me to file a complaint with corporate. He was very unprofessional, with not an ounce of sympathy or empathy. I will never rent from this location again.

Heather Strozeski: Great service, quick and easy! Clean car and friendly staff. We rented a car for our family trip to Florida. We are so happy with Enterprise and would recommend.

Curtis Hoff: Horrible service. Unprofessional people. DO NOT RENT FROM THIS LOCATION!

Bill Collins: Always very customer-friendly and easy to work with.