Best Chipotle Ann Arbor Near Me

Olivia Kreger: I come here fairly often and the food itself is always fine, but I do have some complaints. First of all, online ordering is never ready when it says it will be. Expect to wait 5-10 extra minutes for your food depending on the order size. Secondly, if you’re ordering a burrito, be prepared for the rice and beans to take up 90% of the order with barely anything else. Lastly, twice now have they charged me for guacamole and forgotten to put it in. Guac is an extra 2.40 so you can tell how disappointed I am to find that it’s often forgotten. Also, the workers are never that pleasant. I understand that this is a difficult job to have but at least putting some effort into making it look like you care about the customers would be nice.

Davina Curtis: At one point I would get lunch once a week here. But the staff changes, you order and pay online. Only to find out they are out of things, and reimbursement forget it!! App isn't build like that and their employees have no idea! Last visit.. I don't know if they were being funny, My order was again chips I paid for I can't get and my order was Topped with TONS of RED HOT sauce, which was not ordered.. made everything inedible!! Over Them! Don't go to the one on Washtenaw in Ann Arbor.Parking: Awkward! Accident prone

Ronald Narge: This place is a mess!!, when you go in to get food the line is always almost out the door and this place is super slow and they have plenty of staff but the issue is a terrible GM and shift managers you have to wait like 45 minutes to get through the lines. Also the GM at this location needs to be fired and someone else needs to be hired in their position because every time someone goes in for a mobile or DoorDash GrubHub Uber eats order they are never doing the orders even if it’s 12:30 pm , when they clearly have what they need plus the staff, they just don’t want to do your order. And the district manager should intervene and this store needs to be audited!!!! Because the people that work there need to be let go and they need to hire non lazy staff that actually want to work and make the orders that they have to!!, no more being said I will be calling corporate and make sure somethings done about this location

Sarah DeStefano: Placed an order via DoorDash because I had a quick dinner break from work. When I arrived, they said they "don't do DoorDash," which is curious since their location accepted the order via the platform. Can you refund my order then? "We don't do that." Can you remove yourselves from DoorDash so that people do not waste their time ordering here then? "We don't do that." In addition to the inconvenience, the interaction was unnecessarily rude, like I was an annoyance to them for placing an order. I turned around and went elsewhere and was late to return to work. Won't be eating here anymore.

Tucker Patterson: Placed an online order and when I got here after the time it was supposed to be ready they said they won’t do online orders and we need to get in line and reorder everything after already paying.Food: 1/5|Service: 1/5|Atmosphere: 1/5 …More

Bean Cuisine: Don't eat here .. just trust me. It's never going to be a good time..

Paige Pierce: Do not go here! Someone stole my order from the pick up shelf (which is already a problem in itself) and instead of offering any solutions or to make it again they said there were none and I would have to just reorder (which meant standing in the incredibly long line or paying AGAIN on the app which I have to also go through to get my “refund”. They basically tough luck, order again. And then one of them walked away while I was asking for help and blatantly ignored me trying to get her attention again. Honestly so unhelpful and rude it was laughable.

alexander teasdale: Someone stole my pick up order and the manager told me they wouldn't remake it because they "already made it once". Had to refuse to leave until they would give me the food I paid for. Next time I tried to order it from Doordash they took an hour of accepting the order and then canceled it for system problems.

Marcel Elkouri: Not great vibes. Employees are visibly overworked by management, and UM students are often demanding. It’s no wonder every time I’ve ordered from here my order has been wrong, or menu options just weren’t available. Working here seems like hell, and the impact of that stress on the workers is obvious - just look at the other reviews for this place. Major change is needed to improve the wellness of the young people working here.

Matt Thomas: Oh great! The lovely lady who always shuts off online/deliveries because she is lazy and doesn’t want to work has migrated from the Briarwood location to this location! How AWESOME!!!!! 😁👍🏽

Jake Louis: Worst customer service and attitude. The online orders are never brought out on time multiple times they won’t take online orders and already paid and waited inside the store to be told they are not making online orders after paying.

Ali Tabartehfarahani: Tastes really good.

Jenny C.: I've had many bad experiences at this Chipotle, and I think it all stems from them being understaffed. I've only done pick up orders, and they take way longer than the app says or they are never fulfilled or I've been given the wrong order. And the Chipotle customer service wants me to poke my eyes out. Just avoid this one, go anywhere else.

Yovany: Mal lugar mala comida malos empleados no abren a la hora que deben todo mal en ocasiones vacío no ha

Andrew Wu: If you order anything online at this place, beware. CHECK THE REVIEWS! They leave the online order platform open even though they are not taking online orders. Your order will be marked "complete" wasting your time standing in line to find out what's going on. The joke of a "server" literally said "the order is complete because we are not taking online orders" I kid you not.Escalating this to Chipotle corporate.

Easy Snaz: They give you zero food. And everything is always out, so you pay full price for only half of what you actually asked for. The service is also just bad.

Tiffany Patterson: The store is Always out of food or they let you place an order & pay for it then when the Door dash goes pick it up they say they are NOT doing online orders. Like Wow but y'all took that $$ now got to wait 7-10 Business Days before get my $$ back,🤬👿Vegetarian options: Always out of veggiesKid-friendliness: NoParking: Where ever find a spot just hope prayWheelchair accessibility: No

Steve marwani: They need to hire more people on the weekendFood: 5/5|Service: 1/5|Atmosphere: 1/5 …More

shania rocha: I ordered online and got a bowl of under cooked chicken

Mikiah ben Lévi (Dashing Druid): As a Dasher, this store has the most inconsistent service. Sometimes they are on their game, but it’s just as likely to find them dismissive and sometimes rude.

Emma Viglas: I went to this Chipotle with high expectations. I walked in and waited for about 25 minutes in line because somebody couldn’t work the register. This somebody was very kind nonetheless.I ordered the chicken Al pastor. Everything was fine. Tasted pretty mediocre compared to my other chipotle experiences. About 8-12 hours later I was greeted by some nonchalant nausea. The next morning I woke up and realized I had gotten food poisoning. There’s no doubt in my mind it was from this place. I urge the workers of this Chipotle to monitor the temperature of their meats and to make sure their products are being kept separate and clean. I would advise against going to this Chipotle because it resulted in a horrible 48 hours for me. If you do go to this facility, Goodluck.

Dayy Chenn: Desinine went out of her way to make sure my food was fresh. thank you

Kyle Walton: This Chipotle is the worst one I’ve ever been to. They are constantly out of basic items or have issues with service or staffing. And don’t even try to order online because your order will come missing items with no explanation or notice and it will be barely filled. Do yourself a favor and go to the one in Briarwood mall. It may be further away, but at least you will get a decent experience compared to this place.

Christina Fisher: Love the bowlsFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More

nisha patel: The staff working at this location were very rude. Plus They were out of 3-4 things which they should have mentioned before we start placing orders. I asked for side of guacamole (not for free) and the guy literally through that on me. Would never come to this location ever again.

Piper Arianna: I haven’t had a single good experience at this location, and I’m not sure why I continue to go thinking it will be any different.

Michelle Y: Cannot WAIT for the Canton Michigan Ave location to open!!!!!If you go at lunchtime, they won’t have at least one ingredient available..But if you DARE roll the dice and order online, you’ll just get what you get. I’ve ordered a steak burrito and received a hard tortilla with just rice and chicken. I’ve ordered chips and guac and been given just chips. Or just guac. Of course always charged for what I ordered not what I got.

John's Good Life: Honestly, Long wait time. Unmotivated staffAnd they were out of pretty much everything.I don't typically leave negative reviews, But this was a case in how to not run a business. The "service" aspect is gone and I'd be embarrassed if I were the manager or franchise owner.As for the other questions on this review:We didn't get or spend anything as we ended up walking out.

Lama Yasine: Please I beg you either close the entire store or change the staff, it’s terrible !! We ordered online and the order came wrong.. we ordered it AGAIN with the emphasis to be careful bc of how it came the first time …u guessed it CAME WRONG AGAIN!!I also blame myself too bc I like chipotle and I thought that mistakes occur occasionally but WOW this specific one store exceeds all expectations! I can’t remember one time where my order came right!! Go to chipotle in the mall best one I have ever experienced.

Shelly Mareno: Placed an order on the app. Went to pick it up and watched the employee make my food (it wasn’t ready which is no surprise) and noticed that he didn’t put my chips in the bag so when he handed me my food, I asked about the chips and he said, sorry we are out of chips! Wth?! How are they out of chips? And I don’t think he would have told me if I didn’t ask. I talked to the cashier and he said the only way to get my money back was to call the 800 number. What a joke! This wasn’t my first bad experience with Chipotle yet I keep going back. I think I learned my lesson this time.

Mack Kim: Online order 5/12. Order was supposed to be done by 12:10pm. Late by 10 min, annoying, but not a big deal. Take it home and burrito is literally half the size. Open it to see no fajita veggies,no lettuceand barely any meat. The bowl i ordered was missing the queso, which was an extra charge, no veggies, no salsa and again barely any meat. Drove back to the store to get order remade. Was rudely told "if theres an issue go online and request a refund, the order is right". Minimum wage is too much for the rude and incompetent people working the online ordering. Will never order online from here again!

Tony Hessenthaler: Mesed up order, missing ingredients, they didn't even try to fix it in store..told us to call a 1-800 numbet for customer srvc and to get a refund. That's the 3rd strike (yes -- they messed up twice before as well), so we will now drive across town if we need this kind of food.

Bill Rouse: Good place to get quick good food.Food: 4/5|Service: 3/5|Atmosphere: 4/5 …More

Kelly Baker: Slow help with a line building up. Lots of employees standing around not willing to help out and speed things up. Could use a manager with some standards to improve performance for customers. Shouldn't take 20 min to make 4 or 5 peoples' orders. I've been to way better Chipotle restaurants.

Julia Norton: Food: 5/5|Service: 5/5|Atmosphere: 5/5More

Keith Austin: Placed an order online, got to the store to have someone tell me their online ordering wasn't working, so I could go through the line and have them make my order, but they were also out of half the ingredients in my order so I requested a refund. Then to get a refund I have to call the customer service hotline?? They apparently couldn't just do the refund in store. What kind of nonsense is this? Talk about doing the bare minimum.

Robert Self: Can you say smallest burrito you have ever gotten from Chipotle and the rudest staff and manager you have ever encountered? I was told that this was the normal size and that I didn't know what I was talking about. Qdoba is a much better choice.Food: 1/5|Service: 1/5|Atmosphere: 1/5 …More

Chief Ken: This location is so hit and miss. Some days you’ll get good portions and service, other days your bowl weighs an ounce and it’s all thrown together. I got virtually the same thing today as I did yesterday, yet there’s hardly anything in this bowl for what I ordered. Just take the “extra” button off because you don’t add extra portions anyways 🙄

Stephanie Edwards: Just a really bad chipotle :( workers are mean too :(

Cameron Floyd: Banging foodFood: 5/5|Service: 4/5|Atmosphere: 4/5Recommended dishes Burrito Bowl …More

Christopher Thompson: Extremely poor service. Out of many staple bowl items including sofritas and veggies which means a vegetarian would have limited options. No customer service help when asked about limited items. Chipotle workers had poor attitudes. Will not return to this location.Recommended dishes Chicken Burrito, Sofritas Burrito Bowl …More

Joshua Barbour: This place literally makes up their own hours. You never know when the place is actually going to be open. The lobby is closed most of the time and just the drive through will be open so you gotta order online and sit in the parking lot. Then they either give you a really small portion or mess up your order all together, and you can’t say anything about it because you can’t see what they are giving you. I’m done trying to go here and it’s a shame because I live across the street.

Jule Krüger: This location is unreliable. We ordered take out twice in the last two weeks. The first time there was an additional 20 min wait past the scheduled pickup time while there was no one else in line in front of us. The black beans were super spicy, we had ordered them in every dish. The adults could handle it but not our toddler. Who puts spicy options in a kids meal? We brushed it off as a preparation mistake that day.Last night, we ordered take out for a road trip. The black beans were super spicy again, so this seems to be a regular thing at this location. I was joking with my husband about the art of making a burrito where you somewhat disperse the various ingredients throughout the piece. For half the thing, I was just munching on black beans and rice, it was so dry. Then I got suspicious and turned on the light to check. My burrito only contained beans and rice, and heaps of cheese were waiting for me in the second half. I had ordered a veggie burrito with fajita veggies, beans, rice, guac, salsa and lettuce. Apart from the beans and rice everything was missing. And I had basically ordered a vegan dish and the second half was not something I wanted. I called the store to request a refund but no one answered the phone. I ended up speaking to a live agent via chat support who gave me a promo code for a free entree in the next 30 days.Because we were still driving I started reading aloud the reviews on here. Turns out this location seems to frequently run out of fresh ingredients. My husband realized his burrito did not contain lettuce either. We are now wondering whether they had simply run out of fresh stuff and filled my burrito with the things they had left. Our burritos were also much smaller than usual. If our suspicion is indeed the case, it's obviously unacceptable to not tell the customer that you were unable to fulfill an order as purchased and still charge full price.You only know what's in a take out burrito until you are on your way and diving in. We will not order from this location again.Vegetarian options: plenty of vegetarian and vegan options

Pooja Green: Lobby inexplicably closed and Chipotlane was so long it went into street; no cars moved for over 10 minutes. It became obvious that my kids would not get their order for a good 45 minutes. Had to leave as by now approaching bedtime. Online support (Clarence) refused to provide a refund and offered a free Entree despite being told we only order kids meals. Horrid experience and customer service.

Sarah Munger: Don't order online. If they are out of stuff they will just make it without it and apologize. However it's possible that you wouldn't have even ordered that item knowing something was out of stock. Also, don't go an hour before closing because they will lock the doors and say that they're closed even though their hours on the door say that they're open. I've been here many times and I love Chipotle, but they never seem to have the vinaigrette which is frustrating. Whoever's in charge of ordering at this location needs to do better.

Aidan Carry: Opens at 10:45, but you will not be able to get your food until 11:30, earliest.

Destiny Lewis: Very few options for filling. Both times I've gone, they did not have the roasted veggies they were supposed to. I was told it would "take awhile" if I wanted then to make the veggies. This was delivered in a tone that ensured, if I asked them to, they would probably be spit in or worse. Disappointing.Food: 2/5|Service: 3/5|Atmosphere: 3/5 …More

Reginald Elliott: AmazingFood: 5/5|Service: 3/5|Atmosphere: 5/5 …More

Douglas Barrow: Food: 4/5|Service: 2/5|Atmosphere: 4/5More

Eric D'Ippolito: I don’t usually post, but this store was so dirty it was crazy. I ordered my food and asked the cashier for a tray and he hands me a dirty tray. He knew it was dirty cause he tried to wipe it off. Plus the whole place was dirty, looks like the tables were never wiped down and the floors never swept. Honestly the place is nasty. I won’t be back.

Dan Valdez: Great service today, friendly, sincere, courteous. Thank you!

Bob Whelk: Their burrito bowl is by far the most healthiest bang for your buck! 2 people can almost eat off 1 meal with some side burrito wraps. Always delicious and always generous. Love this place - oh and staff are always kind.

Pete: Food was good. It's Chipotle, you cant really mess it up... HOWEVER, one of the employees behind the counter grabbed a chip and dipped it straight into the queso that they serve to everyone and ate it as I was about to get some queso for myself. That's gross, right?Not to mention unsanitary and unprofessional. I really wish I would have said something but hopefully this is seen by the right people so they can retrain their staff on sanitary practices.

Katie Ristich: Iymani and crew were on top of their game! She was fast to restock napkins while we were getting seating. I’ve been a loyal chipotle customer for years and this is the best experience I have ever had.

Mahalakshmi Madhu: The quantity of food they serve is very less.Food: 5/5|Service: 2/5|Atmosphere: 3/5 …More

Brandon D: Chipotles everywhere are usually a pretty consistent experience. This place is the exception and not for the better. My experience seems rather consistent with the reviews of others. I arrived 30 min before closing to pick up my online order and the doors were all locked up. This has happened multiple times, the restaurant being closed well before closing time. Someone in the parking lot that had been inside said that the manager was having a fit and closed the place down. I proceeded to get my food through the drive thru and thought everything was fine at that point. However, I got home and realized that my bowl was missing the protein, guac, sour cream, and cheese so just rice, salsa, and lettuce was given to me. I went back to the restaurant and asked them to fix it. They proceeded to tell me they were out of everything, so that is why my bowl was made the way that it was. Seriously, who gives a customer an order that they know is completely wrong and says nothing?

Bill Danielson: Update:Things have improved as of the past couple of months. I haven’t received an incorrect order in quite some time, and they haven’t skimped on portion sizes much, either.Original:If you love gambling, order online for pickup! You never know what you’re going to get — it’s pretty exciting. A chicken bowl with brown rice and black beans with hot sauce? Nope, you’re more apt to receive a veggie bowl with queso and white rice!In all seriousness, it’s baffling how inaccurate they are with orders. Pathetic, really. Get better.

Charlotte B. Um: Axaria and Iymani were the best!!!! So clean so good

J. C.: Honestly, just a great experience. I love this Chipotle, 'cuz it's right across from my work (I work at Planet Fitness; come join us sometime!), the food is delicious, and the people here seem really nice, too. I remember having a conversation with the guy here this day, too (I don't remember his name, though; sorry!)Anyway, 5 out of 5 stars, easily! Will keep coming back here as long as I work across the street.