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U.S. Customs and Border Protection - Detroit Metropolitan Port of Entry

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1. U.S. Customs and Border Protection - Detroit Metropolitan Port of Entry - Romulus

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· 11 reviews

Level 2, International Arrivals, 2596, Worldgateway Pl, Detroit, MI 48242, United States

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U.S. Customs and Border Protection - Detroit Metropolitan Port of Entry: what do users think?
Simply Mad: If I could give 0 stars,. I would. On Monday 5/1/23 at around 6pm, we waited in a line of a few hundred people for over an hour. They had 2 lanes open for American Citizens and 2 lines open for Visa holders. This level of staffing is unacceptable and inefficient. There should be no reason you're depending a team of 4 screeners this early in the evening when many flights arrive in at that time from out of the country. Unacceptable.
Bhar Yerr: CBP planning is terrible. They had 4 lanes open in about 40 when two big planes come in= major delay 1 hr in line to get cleared. Where is the planning? To clear 400 people in 1 hr is terrible planning.. gotta be better guys..
Name: Avoid this airport at all costs.I am a speed skater training at the Utah Olympic oval. All my details are on the Internet and there is a lot of proof supporting that. I train with American coaches who have represented America at the Olympics! I had a connecting flight to salt lake city that I missed because of This young officer who kept me for almost an hour in his cabin because he knows nothing about how sports work globally. He said I was not eligible to travel like this for so long and probably thought I come to make money where in fact I am only paying for my ice training, race fees, rent and food plus taxes on all. I have a supportive family that pays for my Olympic dream and also some private sponsors! I am the pioneer from my country in the sport of ice speed skating. India does not have the coaching or infrastructure for ice skating so I need to and have travelled all over the world including many times to the States but never been embarrassed like this!He said I will not be admissible in the country if I keep coming like this on my visa!My life is hard enough to travel without teammates and manage everything on my own. I get respect wherever I go for my journey has been full of sacrifices and hardwork.Even if you are doing everything legal , people like this officer will try to find ways to make your life miserable. I will remember this incident for the rest of my life. A sarcastic Thank you to that officer who put me through this on Christmas!Ignorance is bliss but hope you get some insight on how some sports work and a little global knowledge will not hurt!
moeismuslim: This review is directed at the parol officer that can’t keep her mouth shut to give you guys a feel on what happened my Wife was traveling alone with a baby that is 1 year old and when she asked for help the female officer made a comment that is so rude and has no business of saying she said ”next time don’t bring 4 bags” that is none of her concern and she should mind her own business you need to train these officers to be professional and this is not professional.
Sarah Walker: Terrible - cannot reach a live person to save my life or my customers cargo
Jenny Peter: If I could give 0 stars I would. Buckle up, y'all.A bit of context: The traveler in question is my fiance, Jay. He is from Germany and traveled briefly to the USA last year to visit me. We met in June 2020 and I even learned German to be a better friend to him because his English isn't strong. We were planning for me to return to Germany and go to Denmark to get married but it wasn't financially feasible. We cannot go through a K-1 process at this time because of the expenses and uncertainty so we decided to aim for a K-3 visa instead, wherein applicants marry in a third-party land and await visa adjustment and permission to reside here in their respective home countries. It also needs to be said that we are both "disabled" and part of my issues involve how I respond to stress and very serious situations; for this reason, I reside with my parents.The officer decided because Jay brought all his relevant documents and a nice suit that he had intentions of staying here beyond his stated intentions. They called ME to try and translate because they couldn't find a translator after three, excruciating hours of knowing nothing. They STILL we're not satisfied when my parents - who financed this trip and fully supported our plan and we're happy to host him and are ALSO now heartbroken - told him he would be returning home after the planned stay. I found out they were sending him back by checking his flight plans; they had no intention of letting me, his emergency contact, know what was going on until he was already back on the plane.1.13 million people enter every day at internationational checkpoints to the USA. Over 700 a day are denied entry. 1 of them is my fiance. NONE deserve to be discriminated against on basis of age, ability, current income or relationship status.The photo attached is the unidentified food they fed my diabetic, foreign fiance (no, they didn't tell him what it was when he repeatedly asked). No respect for needs on a medical, cultural or human level.
Nancy Randazzo: VERY IMPORTANTYOU CAN CARRY UP TO $10,000IF YOU ARE MARRIED SEPARATE YOUR MONEY; DO NOT LET YOUR SPOUSE CARRY IT ALLTHEY ARE DOING RANDOM CHECKS AFTER BOARDINGTHESE ARE A PART OF THE MILITARY BRANCH AND YOU WILL BE TREATED AS THOUGH YOU ARE BREAKING THE LAW IF YOU DO NOT FOLLOW THISIf you are reading this after being treated unjustly; as a citizen I am sorry our country did this to you
rahmek murphy: God bless you for keeping us safe
Hien Nguyen: Be extremely careful when you deal with these CBP Officers. They are very strict at what you declare and what you tell them, verbally. Once they noticed an inconsistency, even that was the honest error, they will assume that you are lying and give you a hard time. They have no hearts and human emotion. I do have great respect for men and women in uniforms, until my last encounter with the customs officers in Detroit Metro Airport. It would help if they show a little understanding and empathy toward other human beings. My family and I are law bidding US Citizens who got a very rough time going through the customs after making an honest mistake at the checking kiosk. We lost all of our exemptions and got a hefty tax on our purchases. Not fair.
Joeja Manman: Red hair fat male custom agent keeps target on People based on race, appearing not random picking. One of worst behaviors is to take all items already arranged off the luggage. Then instead of putting back where they are belonged, just throw everything randomly back in the luggage and walk away. When I whined, this fat guy shouted and asked what I was saying. I have experienced with custom at Minneapolis, Atlanta, DC, Japan. They never did something like this guy at DTW.

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