Best Cutlery Store Ann Arbor Near Me

Devin Hamlin: I emailed the store several times, as instructed by customer service, to inform them of a food allergy for a cooking class. They never responded, and did not tell us until right before that they would be unwilling to accommodate the allergy, despite customer service reassuring me otherwise via the phone.Manager was to follow up on classes that could be taken with the food allergy and did not.

Jessi Colling: I guess I should be happy I got a refund. I got an email saying my refund was being processed for my cooking class I had booked for my MILs birthday even though I didn't ask for one. I had to call customer service to find out it was canceled. If you can tell your system to email people when they get a refund you can also tell your system to email people automatically when a class is canceled. Guess I should be happy I found out before we drove out there.

Jean R: Meg at Arbor Hills did a super job taking care of a gift card situation.

Christopher Clemmons: Excellent store. I just bought my espresso machine. It was shown as out of stock, but the staff went the extra mile to find it for me and was able to get it in-store.

Chester Lee: Excellent staff and service!

Taco: It's the not the best place, the staff weren't the friendliest people and it took way to long to check out, it's also rather expensive and there's always a problem everytime I went in here about the cash registers, and the staff don't remind you that u don't put ur pin number in because it will say decline.

Courtney Spencer: My family and I (8 of us) booked a cooking class and we’re really looking forward to it! We drove from Battle Creek and Grand Rapids (275 miles round trip, 4 hours driving) only to find out upon arrival that the class has been canceled, noting we should have received an email and a refund. All 8 of us in our group checked for said email and/or refund which none of us had received. Another group of 4 came in shortly after us and we’re told the same thing. 12 people arriving for the same class indicates this was a system failure on Sur la Table and the fact that we were told to reach out to customer service on our own, for a refund is baffling to me. For a store marketing they have the finest cookware and exquisite dining experiences, one would think they should have the customer service to match. In reading these online reviews, it’s apparent we aren’t the first individuals this has happened to, indicating this method of canceling class has failed before. The waste of time, money, and minimal effort on the brand to help make this right is incredibly disappointing.

Jeff Layman: Our family loves Sur La Table, so for our holiday get-together we booked a cooking class. We all drove in to Ann Arbor from Grand Rapids and Battle Creek, only to find out the class had been cancelled. No phone call, no email, no refund (as of this writing) and hours of wasted time. We were given a polite apology and a phone number to call Customer Service - that’s it. We couldn’t be more upset.

Patricia Deldin: We were scheduled for a class this morning and they didnt show up. Plus their customer service was totally unhelpful and in the Philippines. With how much they charge, they should have u.s. workers and better service.

Lisa Oconnell: Arrived at 7:10 p.m. to see two workers inside near cash register ignoring all the people (12-15) at the door for a store that is supposed to close at 8 p.m. Really? Monday before Christmas - no reason given. I drove 25 minutes to get there! They just don't care!?! I hope the other 12 people write a review too.

Giselle Stitt: Got myself a new Cuisinart Coffee Maker and a really good Knife. Happy Birthday to Me!!!

William Young: Wonderful dishes! I typically have gotten the Shashuka breakfast which is really good but this time I went outside my bubble and ordered the cold smoked salmon omelet which was delicious; next time I'm definitely getting Alan's Mishmash! A friend of mine ordered that & it looked and smelled amazing!

Lindsey Mott: The staff here is incredible! Will definitely be back!

Aylin Jerkins: Took a cooking class here. It was such an amazing time! Our instructor went at the right pace for us to keep up and was very patient. The food was fun to make and delicious. We learned a lot of new tips and tricks. The instructor was not pushy at all to buy their products after and was very straightforward on what was needed. Would definitely recommend for a fun night out with anyone.

Elizabeth Lombard: Their baking/cooking classes are INCREDIBLE. I’ve taken two now, and the instructors are so knowledgeable and skilled, but also adept at explaining complex techniques to inexperienced bakers like myself. I always end up buying some of their products in the store, and the staff always have fantastic recommendations and really know their stuff.

Shawna Gerry: Received a date night cooking class from my daughter for Xmas! We had a blast! We had booked two more classes, but they were canceled because of a kitchen emergency. We were refunded for them.

Marjory Luther: Unable to reach by phone

Skylar Ross: If there was a cliff, I would have jumped.By far the biggest disappointment of the holidays. Started off with walking around the store with my wife waiting for the date night “cooking class”. Not a single employee said anything until we brought up we were there for a cooking class. That was about 15-20 min after entering. Once the class started Phil the “chef” lead off with slander towards my profession. Great first impression. My wife and I figured we would brush it off and move on. As the class went on, we soon learned this was not a date night cooking class, more like a commune cooking class. Combined all the potatoes everyone cut into one pan. Instead of duck fat, we used olive oil. We were assigned to cut a shallot, apparently the shallot we chopped wasn’t needed…. So why did we cut and waste food?!? About 45 minutes in we begin with the steak…. Our cooking partners next to us were going to cook our steak because there wasn’t enough cooking stations…… we were floored. I walked out and spoke with the manager and was in total disbelief at what we had just gone through. We left and went to shake shack across the street. Phenomenal!Chef Phil was very unprepared, now you know why he has bounced around from job to job and state to state. To bad he doesn’t have my profession….

Tayler Swinson: BY FAR the best store attitude & customer service! Dory was extremely patient with me as I asked her 1,000,001 questions about their Jura specialty coffee makers. She was even so kind to me that she walked my purchase out to my car. Talk about customer service! If you want anything for your kitchen this is the store to go to

Carol Parent: Very fun Macaron class

Jess Liang: I was thrilled about the variety of items, especially the cute aprons. It felt like a Williams-Sonoma, but more approachable.One star off because I had a Visa rewards card with $20 and for whatever reason, the shop's system would not take it (the clerk was kind enough to tell me, "it's not your card, it's us"). I was told that management is aware of the problem but hadn't been getting to it, which is disappointing. I hope that gets rectified sooner rather than later. I'd really been hoping to use it for this shop.EDIT: I've noted the response from the shop below, and FWIW, my card had been activated and I knew the balance. I don't know whether or not that's a good data point, but it might help when troubleshooting.

Madeline Dahl: I am so thrilled Ann Arbor has a locally owned small business like this! We needed a good kitchen store and this absolutely fits the bill. I’m impressed with how much they fit into their small space. All of the essentials for the dedicated home cook and some delightful non-essentials too. This will be my go-to from now on.

Donna Lahiff: The Kitchen Loft is a very fun place to shop. The variety is awesome. I was pleased to find exactly what I was looking for, too - clear ramekins. I have looked high and low in big box stores with no luck so kudos to The Kitchen Loft. I happened to drop in the weekend before Christmas and the sales associates were very calm, helpful, efficient and so personable, too. I will return.

Bridget Vis: This is a great new store in Kerrytown! I found almost all of my holiday gifts here. The staff was super helpful and very friendly (I'm in a boot and they went above and beyond to make sure I didn't have to walk or carry too much around the store). I was able to find a lot of unique items and many made locally or in Michigan. I would highly recommend checking them out and supporting the new shop!

Chrissy Tertzakian: Brought in my entire homemakers set to be sharpened and the process was very simple and fast. They have a huge assortment of knives and other kitchen gadgets on display. I love that I can see the knives in person before making the investment. They also do free classes there, I plan on attending some when I can.

lynnette cunningham: Awesome customer service at Novi store

Richard Zorn: Well this was my first time visit to the Cutco Kitchen Store and I must say that I was very impressed with the selection of some of the finest cutlery money can buy. I have always been a huge Cutco fan, having grown up in a household where my mother could not live without her Cutco products. I also am a happy Cutco owner and took two of my knives in for the free sharpening that all Cutco knives have available in their lifetime warranty. Cutco is a bit "upscale" but it's worth every penny as they all come with a "forever" warranty even if your knives are passed down from another family member. They have ample parking available and masks are optional at this time.Rick Zorn

Beatrice Green: Awesome!I’m a full time cook and using Cutco knives has made the World of difference to me.Excellent products, in my opinion theBest in the world!Also, Ken from your Novi store is very friendly and efficient, although I came in to bring knives to get sharpened, I ended up buying half the store.

Carolyn Nieuwkoop: Ken at the Novi store gets 5 stars from me. He is one hard worker and really knows his products. No high pressure either. Keep up the good work Ken.

Graham CLARK: Love the products

Jacqui G: Very nice staff. Set up well with beautiful and fun kitchen items. I LOVE my Cutco knives I have had them for over 25 years. My parents owned Cutco and said they are the best. Even if you aren't look for knives they have a lot of other unique kitchen gadgets. Stop in because they don't pressure you on anything. Just learned they do classes too. My knives are being sharpened after 25 years, looking forward to getting them back because I miss them.

Denise Spotts: Ken is wonderful. He remembers his clients, and is genuinely interested in them. He even remembered that I had been wishing to purchase the cleaver for 2 years, but had to wait until I was working again. Yesterday, I went and bought it. He was just as happy for me that I got a job, as he was to sell me the cleaver! Thanks Ken!

David Galarneau: Very helpful and knowledgeable staff.

Megan Murphy: If I could give a 0 star I would. These people are unorganized and good luck getting a pay check. I was told i was getting a check and never got one I contacted 3 people and the boss Logan numerous times and still no answer. The lack of communication is just unprofessional! They start you on 7 hour training for 3 days and they dont even warn you that you dont get paid for it! Then have team meetings for 3 hours a week and guess what you dont get paid for that either.

Rosalind Johnson: Excellent Customer Service

Randal K: As the other reviewers report Ken is very helpful and accommodating. Has a lot of items in the store and a larger footprint of Cutco options than you could find elsewhere. Will enjoy my purchase for life.

Mike Bloomfield: Great selection. Best part is you get to take them home that day instead of waiting for a week for the factory to get them shipped out to you. I missed her name but the girl working that day really knows her stuff and was able to help me narrow down to what I would actually use instead of just another knife to fill my block.

Karen Brock: Best knives with free sharpening... I have owned mine since 1984 and my knife block recently broke .. no hassle replacement.. The handles are comfortable in your hand while using them.. Best kitchen purchase you can make.... LOVE, LOVE LOVE

Karen H: This store is great. Plenty of inventory and Ken is the expert in all things Cutco! Loved my visit and will defiantly be going back

Chris Salatin: Love this store!! Ken is excellent at his CUTCO craft.

Raymond Goniwika: Spoke with Ken over the phone about an issue with a gift card. His customer service was spectacular and helped us figure out the issue and purchase our knives. Will be coming back to him again!

Zvezda Deuling: If you read through any of these reviews you will find a common thread of exceptional service by Ken, the store manager. Ken provided a ton of information about the care and sharpening of my non-Cutco knives, which I brought in to be sharpened. He went above and beyond, and his kind and friendly demeanor was so appreciated. Thanks Ken!

Annette Rioux: Ken is wonderful with customer service! Perfect way to get your CUTCO sharpened and find out what is new. Thank you!!

Bob Olesko: Great service and soup tasting along with showing how to use the kitchen tools. Bought 2 knifes so far. Will be back.