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Family counsellor
1. Ann Arbor Center for the Family - Pittsfield Charter Township
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· 3 reviews
2395 Oak Valley Dr # 100, Ann Arbor, MI 48103
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Sandra Miselem: I called this place asking for help today. They were full but kindly referred me to a list of others and I was able to find help same day!! The receptionist, whoever you are, please know you helped me and my family tremendously today. Thank you for being kind despite having a full facility.
darren gustitus: Dr. Alcaine was so thorough and professional.
Burns Park: You can't make an appointment. They ask you to send an email and they will match you with a therapist. I received an email over a week and half after I sent the intital inquiry explaining they couldn't offer a therapist. I wouldn't recommend this place to anyone! Ever! The worst example of how mental health facilities are failing families!
Monika Sacks: AAFC has many outstanding therapists who have supported my clients over the years. I am very grateful to have this excellent counseling agency to help support my clients.
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2. Heron Ridge Associates - Ann Arbor - Ann Arbor
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· 18 reviews
1785 W Stadium Blvd # 203C, Ann Arbor, MI 48103
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John Madeiros: Let me start by saying that this place is a complete joke. If I could give them no stars, I would. My therapist who I recently saw here ended up leaving after I had been seeing her for a year. During her absence, she told me she understood if I needed to find a new therapist. I called the receptionist and they said they would call me back in a few days. I didn't end up hearing back for a week. The receptionist has absolutely no idea what she is doing and is extremely rude. They set me up with a new therapist which is the head therapist. Derrick didn't show up to my initial appointment as he was never notified by anybody. When I did end up meeting with Derrick, he didn't seem to want to help me at all. They also set me up with a appointment with Alison Badger, one of the psychiatrists. She didn't understand why I was seeing her even though I e-mailed her in advance and met with her before. Both Derrick and Alison both refused to fill out the paperwork that I requested. Derrick specifically told me, "there's no point in filling out the needed paperwork if you might not have a job tomorrow." Not really something you should say to a client that's experiencing PTSD, anxiety, and overwhelming stress. He then sent me to Alison and she didn't even notify me that she was refusing to fill the paperwork out. I had to call the receptionist to get a answer. Pretty sad you can't even reply to your clients. Once my therapist ended up leaving the company, I decided I wasn't going to waste my time here anymore. I filed a complaint with my insurance company. I would steer clear of this place. They only care about your money and don't care about helping you. You're better off somewhere else that actually takes the time to listen to you.
Josh Rudd: Sandra helped me with my intake and was very kind and professional. I think some of these reviews are quick to pass blame. Thank you Sandra, and the rest at Heron Ridge!
Natalie: This place is awful. I was matched with a new counselor who was leaving a completely different kind of counseling. She laughed at my career goals because she thought it was weird that I would want to pursue a career in education when I hated being in school (I'm not kidding, she literally laughed). Now I'm trying to pay my bill for the 2 sessions I had with her and its not accurate online and I can't get ahold of anyone on the phone. Long story short save yourself even more emotional strain and go somewhere else.
M. Paul McAllister: Great Service!
Michael Meyers: The people on the phone were nice enough... but I never actually made it to my appointment because the new patient forms they require you to fill out are absolutely absurd in length and detail. Honestly, be prepared to spend 2-3 hours answering hundreds and hundreds of questions, many of them repetitive.When cancelling my appointment with them, I explained why and the woman on the phone confirmed that I wasn’t the only person to do so for this reason. She said it happens “all of the time.”What a horrible business model and initial impression this process creates. Maybe try TALKING to new patients first?
Mae Rable: Terrible. All around terrible. One receptionist named Iggie was great. The rest of them, the therapist terrible. Left with more problems then I had when I first reached out for help.
William Kenny: CHERI ALBERTSON: I have seen multiple mental health professionals (lucky me) and this therapist was entirely unprofessional, I found her to be abrasive and rude. Her behavior was abnormal for a therapist and irresponsible. Within our initial 40 minutes of conversation she diagnosed me twice and made two different medicine recommendations (she is not a psychiatrist) and literally scoffed to my face. Later she called me and was very aggressive on the phone. I am shocked she thought these methods could be categorized as therapeutic. I'm lucky to know better and seek out another professional, but this could have been damaging to an individual who doesn't know better. Do NOT see this therapist.P.S. The support staff at Heron Ridge was lovely
Norman Tervo: The receptionist for making my initial appointment demeanor was terrible. Not a good way to start..
Gary Bailey: I contacted Heron Ridge 2 weeks ago because I needed help. I spoke to the receptionist provided all my information. She set me up with the online portal to fill out paperwork which I did immediately. Its now been 2 weeks and I've yet to be contacted regarding a counseling session.... so, so disappointing.Update: contacted Heron Ridge about the lack of a call and they seemed completely disinterested and pretty much blew me off. Worse experience ever !
Jack Dumaw: I attend Heron ridge associates and I see a therapist and psychiatrist here. I have had a great experience here, my therapist is probably the best therapist I have had. I am going to see the psychiatrist today but from what I hear this is a very professional place with a very good staff!:)
Moth Madam: The clinical social worker they have on staff, Cheri Albertson, is absolutely terrible. She has no idea how to work with trauma survivors and certainly shouldn't be around children who have experienced trauma.
Christopher Bower: We love the quality and experience of our therapist and marriage counselor. Highly recommend HR for their professionalism and high level of counseling servcie!
Karen Stover: I've had great experiences, but with any group of professionals who work in the same office, it completely depends on who you work with! I like Zain, but I would encourage anyone looking for a therapist to work with someone that you're comfortable with. I do have to say that they were able and willing to work with my insurance to get me coverage.
Kirk Gallagher: Checked in 25 minutes prior to my appointment sat for over 45 minutes after appointment, then was told doctor is on vacation! Totally unprofessional!
Km Kulwicki: Dr Root is the best. He listens, doesn't hurry you. Jodie the receptionist is great, friendly, always helpful. Called their other office for a refill on a med, it was quick, Sue was very helpful. I wouldn't go anywhere else.
Jonathan Pal: I went to their other location about 45 minutes out of Ann Arbor to then get berated by a receptionist to the point where I had a breakdown. It is highly inappropriate for anyone anywhere to treat someone the way she did met, especially in a psychiatrists office. For that reason, I decided to leave and not see the doctor. If this is the way they allow their office to be run, I cannot begin to imagine the way the doctors treat their patients.I have sent a formal report and complaint to my insurance company in regards to this manner. Hopefully they will get themselves together. Once again, if you are operating with the intention to help people with mental illness, do not hire people that treat people with mental illness in such a manner that it causes them to break down.
Steven Risch: This place is really great, all the staff are extremely friendly. They always make sure you're taken care of.
Jennifer Hariharan: The Billing department does not have their act together . The system to keep up with payments made is terrible and the staff is not helpful when trying to fix the situation. Stay away from this place unless you need more stress in your life.
3. Thrive - Ann Arbor
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· 8 reviews
2245 S State St #1100, Ann Arbor, MI 48103
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Counsellor
4. Carole Kirby, ACSW. Marital and relationship counseling - Ann Arbor
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· 2 reviews
531 S Ashley St, Ann Arbor, MI 48103
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