Best Granite Supplier Ann Arbor Near Me

Heather R: They steal photos of other people’s work.DO NOT TRUST!

Avtar Burhm: The staff is friendly and nice . I bought 5 boxes of tiles . When I tried to return one surplus box complete. They turned around and pointed a restocking fee at me which I wasn’t aware . I naturally assumed that all tile shops will take back unused box of tiles . So please be aware when you shop here.

Steven Katz: Great place. Great consulting, Great products, Great installation. All perfect. We bought and had installed new quartz kitchen counters and sink to replace 25 year old Formica tops. Could not be more pleased with this company. Congrats!

Kristyn Haezebrouck: Everyone at the showroom was amazing, very helpful and attentive. We really appreciated the time, expertise and patience as we worked through all of the counter options. Nick did a fantastic job for the measure, showed up on time, communicated questions and recommendations, and gave suggestions. He even noticed our sink had a crack in the corner so we could order a replacement by the installation date.The long-anticipated install fell short. The team did half-effort, and even though I was available throughout the entire install period, they failed to communicate basic questions or observations. Further, they declined having questions or needing clarification on multiple check-ins. They rushed the installation, and were careless with some aspects. This is quite frustrating given the extent of this investment.Specific issues we experienced include:- The install team arrived an hour and half late of the two hour appointment window. Because of this, I missed an appointment. There was no phone call or other notification of the late arrival.- One team member was on the phone while he introduced himself, while I was showing him the space, and intermittently throughout the install and took multiple smoke breaks.-Another team member went through our drawers looking for a straw (invasion of privacy!?)- The install team did not ask or clarify about drain orientation on the sink- The sink basin was installed too close to the disposal outlet; it cannot be utilized in its current location, and relocating this box will prove difficult due to its proximity to the installed sink. This issue should have been identified by the install team before proceeding with the sink installation. We now must take extra action to remediate this issue, as we now cannot plug the disposal in or even get a screwdriver to the outlet to move this.- The faucet hole was drilled too close to the lip of the undermount sink. As such, mounting hardware for the faucet cannot be installed as designed. We must now take additional action to troubleshoot the faucet install. Again, this seems like a significant oversight for a professional doing his due diligence.- Due to these errors and carelessness, we were without a sink and dishwasher while waiting for a contractor to come in an fix these errors.As noted above, this was a significant expense for us; it felt like the showroom understood that, however the installer's lack of professionalism and quality work was both frustrating and a significant inconvenience.Bottom line - use the showroom for ideas or to pick your stone then find someone else to install!

Kathy M Perry: I loved working with the women at A2 Stone and Tile. I am a novice at remodeling and they were extremely helpful. They helped me select everything I needed for my kitchen and bathroom and I'm immensely please with my remodeling job.

Elisa Galvez: Stone & Tile are fantastic. Everything was installed with great care and professionalism. I will contact them for my next project for sure !!

Michael Tung: oops reviewed the wrong business!!

Brian Kerschbaum: Ann Arbor Stone and Tile did a great job installing the basement bar top. Carolyn was awesome to work with and I particularly liked her not pushing and trying to upsell anything. They worked with my design then the measurement and installation went smooth and quick. Would use again anytime - highly recommend!

H Baron: Morgan at the front desk was amazing and knowledgeable. She helped me from beginning to end and was patient with me the entire time--no small feat. Answered a thousand questions. Thank you, Stone and Tile!

Christina Poindexter: After a horrible experience with Home Depot, Ann Arbor Stone & Tile saved the day. They were amazingly helpful, fast and had an excellent selection of stone at great prices. Purchase to install only took 2 weeks. I couldn’t be happier with our countertops!

Jamie Dylenski: Very pleasant person with a nice selection of products

Andrea Hardy: I had a terrible experience with this store. I'm not even sure where to start and I probably won't touch on it all. They delayed both my measuring appointment and my install. They gave me rounded corners on my island when I had asked for straight cuts (and I even drew what I wanted on a sheet of paper while I was at the showroom). The store is hardly staffed so whenever you have a problem, it's impossible to reach someone and the woman that handles all the calls isn't given any actual authority to make things right. There was a 1/2" gap between my countertop and the wall, that made our following backsplash install more complicated than it should have been. And the installers ask you to rate the service, but if you're a young woman at home and two men are still inside your house asking you to review them - how comfortable would you be to give any criticism? They scuffed my ceiling and they mostly spoke in another language in front of me although they were both fluent in English.There are better places out there. Make sure you find one of them instead.

michael ghilezan: Such a great experience with these guys! Honestly, I was dreading having to search for a new granite counter top, and that's why I put out remodeling our kitchen for so long. But in reality, the experience was a breeze! It's hard these days to find a company that honors its estimates, both when it comes to the timing and the price. They really did deliver on all their promises, highly recommend them!

Lisa Brower: Highly recommend this business! Adrian, Sergio, and his crew were excellent! From the time we ordered to installation was insanely fast! Granite was measured perfectly and then installed by one of the owners and his crew. You don’t get that with a big box company!!

June Guthrie: I am so happy with my new granite countertops. I was able to go the the store and pick out the slab to be used. The turn around time was very fast. The installers did a great job. I couldn’t believe how fast it was installed. Top notch… on all counts!

Amy Niendorf: We remodeled our entire first floor and the good people at Royal Granite were the very best part of our project. Fast, friendly, and very competent representatives from start to finish. Highly recommended!

Lucia T: I had a very poor experience with them. They may or may not have quality products, I didn’t get that far, but how a business treats customers makes a difference. Some of these reviews are appalling and match the attitude I received from them as well when I was attempting to shop in their store. There are many granite stores with much better rates and service to choose from. Please don’t spend your hard earned money somewhere with rude and dishonest owners.

Ellie T: *** BUYER BEWARE***Dishonest company. Read the edit.Terrible. I went here today because I’m remodeling my entire home and was prepared to spend quite a bit of money on countertops for a large kitchen and a few bathrooms. I walked in with my mother and neither one of the two men in the store greeted us or acknowledged us in any way. One of them was talking casually with what I assumed was another customer asking him what he’s been up to, and the other one was just sitting in a chair watching. We had clearly never been there before and were looking around trying to figure everything out. After 5 minutes of not being asked if we need any help even though we were looking at samples, we decided to take our business elsewhere. Even when we were walking out of the store we were not addressed or asked if we needed any help. Granite stores are a dime a dozen and I have no problem spending my money somewhere else that actually wants my business. They are the ones who lost out on thousands of dollars not only from me, but from those I’ve shared my experience with who will not be going there. Pro tip: customer service goes a long way.EDIT: to the owner’s response - wow, that is a complete and bald faced lie. What motive would I have for making up my experience in your shop? We were never acknowledged in your store, we were never asked what type of stone we were looking for, we were there for a full 5 minutes before we left with no assistance from anyone. If you had asked whether I was looking for quartz or granite, as you claim, then I wouldn’t have written the review. Plain and simple. By coming on here and lying in an attempt to save face and discredit me rather than owning up to your poor service, you are proving that you run a shady business practice. There you have it, ladies and gentlemen. Don’t shop here if you want an honest company with integrity and good service. If they lie about this, I can’t imagine what else they lie about. There are dozens of other quality granite shops to choose from that deserve your business.

janet McA: Royal Granite is exceptional in their products, customer service and workmanship. I am so pleased with the results of my new granite countertops for my kitchen. Shout out to Adrian and Serg for helping me and taking such great care of installing the counter tops of my dreams.This company is Top Notch!!!!

Laurie Massie: Royal Granite did a great job with my countertops.

VICTORIA EVANS: Good customer service

Charlotte Lewis: Excellent job! Fast and friendly. Highly recommended.

William Garrett: This place is truly top notch! If you EVER need countertops it should be a must to contact this company. Friendly, fast and installation to perfection. I’ve added before and after pictures. When others say we can’t do it, they’ll find a way!Don’t waste your time with others and select this company and save your time!

heath smith: Everyone at Royal Granilte has always treated us as if we are their only customer. Their work is amazing. The only place I will deal with. Special thanks to Sergio!

Patricia Pasick: My experience with Royal Granite was terrific. They helped me make a good choice, had the countertop material ready when I needed it, and the whole operation is both professional and informally friendly, and they worked with our contractors. Our countertop was installed ahead of schedule; installers were very careful and expert. Don't judge a book by the cover. They don't have an extensive physical showroom. Instead, they have a simple shop, a giant cutting warehouse, and a side-yard full of granite and quartz. The proof is in the pudding. We love our countertop!

Debbie Schuster: Thanks gentlemen for answering all my questions, and installing a beautiful countertop in our newly renovated kitchen. You did everything you said you would do as promised. I would recommend your team highly.

Heather LaHaie: We are so happy with the whole experience of working with Royal Granite to finish updating our kitchen. They were very helpful in answering our questions, and were very skilled and professional when coming into our home to do the installation. We would definitely use your services again if that time comes!

T Kel: Cost a fortune. Highest bid by 20 per cent. I liked the owner and expect that they do great work, but so do others

Ricky Yahn: This is the second time we’ve used Royal Granite. They have great pricing, worked to get our counters installed with the timeline we needed & do a great job concealing the seams!

Brian Shapiro: I called to get a quote, I had my measurements and what I needed. The guy wouldn’t give me a quote, he said to email him to get a quote. I don’t understand that mentality, you have a customer on the phone and you won’t give them a quote they have to email you. That’s bad customer service

Yolanda Sorrell: Working with Royal Granite was an absolute breath of fresh air. We had an unexpected remodel that forced us to consider replacing our countertops.Serg made this super simple from the first inquiry Email that I sent. He was super patient with my questions and timing that seemed always changing on my end. I would highly recommend this company and would use them again if needed in the future. Great to work with a company with integrity and professionalism. Thank you Royal Granite our kitchen & bathroom looks amazing!!

Michelle B: Update: November 11th 2020The owner called me and apologized for the way I was treated. Whoever I had contact with was not the owner. The owner tried to make it right. Unfortunately I already purchased another slab elsewhere so I couldn’t take him up on his offer, but I do appreciate Sergio reaching out to try and solve this unfortunate situation. I would recommend doing business with this owner. He seems to care.Old review:I cannot even give this place a one star because I never purchased anything. I drove over and hour after work to look at three slabs of a certain color that this place had. I was trying to match my broken countertop. When I went to look at the three slabs, the person there told me he would not move the two other slabs that were resting next to these slabs. He said, by looking at the two inches that showed on the side of one slab, that it wouldn’t be a match. He told me he would not remove the slabs so I could look, then turn d away. What an SOB! Couldn’t give me the time of day or the effort to see if what he had matched. I would NEVER NEVER recommend any dealings with this company based on the rude behavior and lack of cooperation or help I encountered.Since there is no way of deleting this post I will write another review:

Debbie Williams: Got the estimate quickly. Install was done when they said it would be, but they did not caulk around the sink properly which resulted in water leaking under the counter. When I called to tell them about this, I was told that it was done correctly and that it would be a waste of his time to come back out. WHAT???? My contractor even sent him pictures of the poor quality of the caulking. My contractor caulked the proper way and now there is no more leaking.

C. Wagner: Daren is unprofessional. Do not waste your time.Quoted price, after being told we planned to do in two stages, starting with counter. Daren offered to quote for both pieces.When we agreed to do initial counter as explained, he raised the price.Happy to share text string.

Laura Baldwin: This is the second time we have had work done by Darin. Both times for new quartz kitchen countertops. Darin does excellent quality work. I could not be happier with the results! I highly recommend Living Granite!

Craig Varcoe: They do not sell to the public. Wish I knew before driving out there!

Ann Greene: Darrin was wonderful to work with. His attention to detail was greatly appreciated by us. His suggestions were also great and we never felt like he was trying to upsell. He just wanted to fill our needs and wants. I highly recommend Living Granite and would definitely use them again.

Sandy Cook: Thanks Darin for such a beautiful job. The bathroom vanity looks awesome! Your attention to detail, such as sink attachment feature, set you apart from your competitors. And installation in less than two weeks from receipt of order. Thanks again.

julie frontera: Great care and attention to detail was obvious, our countertops look absolutely gorgeous. Reliable, informative and cost competitive, makes it easy to recommend Living Marble and Granite.

Ken Delor: Friendly and helpful

Brent Hursey: Employees were helpfulA large selection of materials

Peter Meloche: Very nice and professional! Made it easy to make a decision!

Steve: We used them this past spring (May, 2020) to install all new counter-tops in our kitchen, including an island. Price was extremely competitive. Sales process was very smooth and the sales person was well informed. Install went well and everything fit perfectly. The only issue we had with the whole process is they forgot to call the day before to tell us what time they were coming to do the install. (We had already been informed of the day, but not the time.) So when the installers called early in the morning and said they'd be there in about 15 minutes, we had to rush around a bit to get things squared away, but no big deal. Mentioned it to the installers and the office called later to apologize for the oversite. Overall they did a great job at a great price. We plan on using them again when we finish our basement.

H Marq: I can’t say enough good things about my experience with this company. I was a little wary to circumvent using a contractor for a remodel but the folks at DTM made it a great experience. At the showroom I was able to choose from many options of material and finishes. The salesperson gave me great advice on sink mounting and even color. Ordering was painless and a measurer came to take accurate measurements with a laser so fittament was perfect. Once finalized I was sent a detailed invoice to my email box which I was able to pay the same day online. Because I chose an in stock granite, my beautiful countertops were finished in about 8 days. The install crew was great and even helped fix some poor cabinetry skills on my part. Everything was installed fast and to perfection. They couldn’t have been more pleasant to deal with. All in all a great experience and I will be be giving them more business in the near future. Thanks Diamond Marble and Tile!

Bob Cadeau: Amazing work! We are extremely satisfied with Diamond Tile & Marble and would highly recommend them. Came out quick and finished the job within the day.

Gretchen Sleamon: Had them install quartz counters at three locations. The counters were great ( thus the one star), the customer service was horrible. The owner is a piece of work and his office staff do not know what the heck is going on. No communication between the various people in this business. The installers were fine, but we had multiple problems, starting with them charging us $500 to remove two old counters at two of the jobs which we observed took exactly 5 minutes at each location ( and they left it there in the living room). They did have not any sealant ( except white) to attach the counter which was grey to the tile back splash...not even clear, so my husband had to grout it himself. The final job was a counter for an island with a cook top and also a counter with an under-mount sink (that they provided). We get a call the day before install to say that the sink that was measured for and included in the template was not going to fit and they would have to give us a different sink with just one bowl instead of 2. Very annoying at the last minute and the only response was somehow the measurements were not correct and they did not notice it until the were ready to cut the hole for the sink. Final insult was that we were told they would be out between 10 and 1 and that they would give us a call 30 minutes before they arrived. They showed up at 9, no call and We had to pull a maintenance man off another job where we were renting a piece of equipment for $165/hour - and he had to stay with them for an hour. Called office about not getting a call and the issue of the rental equipment that we were paying for by the hour and receptionist response was that she was alone in the office and busy with other calls so did not have time to call us and did not know that the installers had left the office. She called my husband to say they were half hour away after he had already been there with them for a half hour - I call BS!! I was polite and asked for a call back from the owner- did not get one!! I emailed owner when I got the final bill and asked for a call. He called and basically told me this was the last job he would do for me because he had so many problems with US! What??? He threatened to take the counters out if we did not pay the final balance within 5 days. I never said I would not pay , I was only asking to have the bill reduced by the $165 that we had to pay for the equipment while my maintenance person was babysitting their installers who showed up unannounced and an hour before scheduled. He said I should be happy they were early and that we should not have rented the equipment on a day when they were coming to install. Absolute incompetence and failure to even apologize for the issues they caused. Owner said it was our problem not theirs. DO NOT USE THEM!!

David Kasper: Solid customer support long after I had paid for the job! Okay, it is an active stoneworking/cutting area, so not a palace. However, there are numerous slabs of this and that to choose from, and there are several discounted pieces for small areas/projects. A year after my job was done, I had them look at some gaps left by the carpenters from a remodeling job. No charge, amazing work, fantastic attention to detail. They could have said no or at least charged, but they didn't even ask for a cent. Not too easy to find solid after-the-fact customer service these days.

Brian Kinchsular: Did a great job. Showed on time an kept me informed

nick fuller: There customer service is horrible set a date for install then call TWO DAYS prior to tell me it's going to be TWO WEEKS till they can install. There response o'well we can give you your deposit back after we have already waited 3 weeks .Don't use them !!!

Emily Conser: Did a great job! From the in-store employees to installers, everyone was friendly and helpful! I'm very happy with my new granite countertops! Highly recommended.

Michael Henry: Had them out to install granite in our kitchen, installed removed the dishwaser brackets before installing to granite. When I got home from work I started hooking up the new sink I notice a scratch in my new dishwasher. I know accidents happen so I sent them pictures and called them about it, where this pissed me of was they flat out said it wasn't them because their installers don't lie? Really? I said maybe it was an accident and maybe they didn't even realized they did it. Never returned my calls and just blew me off! Not customer friendly so I will never used them again or recommend them to anyone.Bad service. Only reason for the 1 star is the look of the counter tops.

Kevin Campbell: Been trying to get them to fix the problems from improper cutting and installion for 10 months. Today they called and said they can do nothing to fix it. It's our problem to deal with. We can either pay them or they were scheduling a removal on Jan 12. They damaged a custom built cabinet during installation. We went for a month without a sink due to the cut and faucet hole being wrong. The day they installed the installers were GREAT...they said it was cut wrong but put in as we had been out of counter for a time intil they could get someone out to see problem that they couldnt not adjust...they said until they would be back to fix...then installer got injured...so we waited...finally owner in aug? been so long...when he was here said it was their bad cut...said he'd fix it and apologized...again nice man...when we called office said he had to leave country. again still we didnt grout or finish etc...called last week when we recieved bill.. said they would be here today day off again only to get a call they were not coming.....2 choices...and i quote deal with it any pay or they scheduled a pickup on jan 12...I work Jan 12...oh and all the appointments were at our expense as we took off work...GOOD LUCK..beautiful granite...nice installers...bad measure and cut....not sure how they tried to work with us..which he kept saying when all of them admit it was their fault...and they just dont want to take a loss on thier bad cut...idea charge the guy who cut it wrong with the sink we bought from them in their shop...shouldnt have been a problem. just saying...

Jose V: Great family owned and operated business!

Jason: Great all around work, highly recommended!