Best Medical Technology Manufacturer Ann Arbor Near Me

Promise Kept: Thank you for excellent service

tina giannetti: Alyssia went out of her way and was very patient with me. She was very informative and made the process as simple as possible.

Debbie Nemesi: The location in Ann Arbor, but when I was sent to Grand Rapids with billing questions they were very rude. Did not take responsibility for issues but quickly blamed Medicare. Did not resolve my issues.

Chatrise H.: Huge HUGE kudos goes to Thomas from the Ann Arbor branch who came and setup my mothers equipment. He’s so patient and kind. A small piece was missing and he had another stop after my mother but he made sure he came back. He did not leave her hanging. He understood the importance of her healthcare. My brother was nervous about this one small piece and I told him Thomas is excellent at what he does and his work ethic is like no other. He’s gonna find exactly what our mom needs. We so appreciate that and appreciate his hard work. My brother is so blown away by your customer service. Carelinc should be very proud to have him on staff. Thank you to the Ann Arbor team! The best team anywhere!! They go above and beyond and treat you like family. I can’t leave Jerry H. out of this. He’s so awesome and makes sure Carelinc customers are treated like family.Thank you Thomas and the Ann Arbor team!

Vicki Speer: Knowledgeable, you feel comfortable around Mike, friendly and professional.

Jami Waltz: Alyssia went above and beyond to help me get my husband’s replacement machine asap. She was an absolute angel during very a difficult time for me. Thank you so much to her and Carelinc.

Leslie Butts: Mike was very pleasant and knowledgeable!I feel very comfortable with the advice and instructions he gave!

Shannon Patterson: Mike was very helpful and professional !

Steven Luckhardt: Mike is awsome!

Shawn Salata: Mike was pleasant and friendly. He went through details and instructions thoroughly and answered my questions quickly. I got everything I needed in a short appointment.

Alberto Munoz: Mike did an outstanding job explaining and showing me how to use the new equipment. Very courteous and knowledgeable person. Thank you Mike.

Lowell Martin: Mike was awesome. Explained everything about my machine and I had no problem once I was home

Marc Casper: Mike was great! I appreciate the time he took to make sure I completely understood how to use and clean my new C-Pap. Thanks again Mike!

Tara Smalley: Great experience, and as an existing bipap user, I was in and out of my setup appointment in 20 minutes.

Debra Curtis: These people are awesome, from beginning to end, fast , friendly and courteous service! Thank you Carelinc!!!

Vernise Mackey: Mike helped me feel a little less anxious about this whole situation....thanks

Lobiko1962: Best service in s long time. Very pleased with the options Mike offered as well.

Richard Mouat: Mike couldn't have been more knowledgeable and courteous. He made the process super easy. Hopefully you can get Mike he's the best.

Lisa Inoue: Mike was super helpful and friendly! Appreciated the reminder text with Mike’s info and picture.

Rhonda Blackshear: Kyra Rieves, she was a very patient person and also have a pleasant demeanor.

Lori Holt: From the start to the end the associates were great. Assistance with doctors office faxes, putting equipment together and delivery. Great experience

Eugene Yoo: Representative was super thorough and friendly

Lorenzo Roberts: Very responsive by phone and in person.

Steve Schiff: Fantastic customer service for CPAP machine.

Katherine Gravlin: Staff from person who answered the phones to assistance with medical equipment and education were terrific, helpful and professional.

Laura Bird: Healthcare DME is a great place. I hate using crutches, so if I sprain an ankle, I head there and rent a knee scooter for a very reasonable price. This last time, there was a problem on my end with the rental but the people at the store were very helpful and understanding. Truly service above and beyond expectations.

Alan Crill: Very suspect business… I walked in to the very disorganized and messy store with a prescription from an urgent care for a walking boot for my child only to be told they couldn’t fill the script right away because the script had to be “verified and approved” with the doctor and insurance company. Huh??? It’s not like I was trying to pass a phony script for narcotics. I had a valid prescription with a doctor’s signature and my insurance information on it as well that had already been verified by the urgent care clinic. I was told to wait for a call and then come and pick it up. Funny, they never asked what size walking boot was needed. 2 days go by and they finally call back but they somehow they had me scheduled for home delivery. I received 4 texts the day of delivery and I called them back on two separate occasions stating to cancel the order since I was able to find a walking boot somewhere else quicker and the order I placed with them was no longer needed. I was asked 3 times as to why I wanted to cancel as if I was being interrogated. Very poor customer service.

Vivian Salloum: A good place and excellent customer service they give us a discount thank you are so helpful

Kunal Joshi: Good selection and service

Christine Donaubauer: Just got a cpap machine from this store and I have to impress what a great experience I had.After a little back and forth with the Dr. to settle on a provider that would have a unit and accepted my insurance, I pulled this company off of a list provided by my insurance. I wasn't sure about the process and called the company to get more information. James was patient and informative, as I was jumping the gun a little, but he explained the whole process clearly and politely. He worked quickly with my doctor to get what he needed to appropriately dispense the machine. He made an appointment for a few days in advance and we talked a little bit about a unit that would be available as well as appropriate for my needs (huge recall, so supplies are scarce)I arrived at the location (it's in a strip mall and you may miss it if you blink). The store is crowded and bustling but clean. A gentleman sat with me and went over every possible thing I'd need to know about usage and care, fit the headgear and gave it a demonstration to familiarize me with usage. He was polite and thorough. They had a process and checklist that left me confident about the expectations of the machine, and follow up so that I able to start using it right away.Night one wasn't perfect, (as I anticipated, it's a curve) but it was a lot better than it could have been, thanks to the team here. I appreciate all the care they put into the process!

Hassan Hashm: James and everyone at DME are amazing. I could not have asked for a better experience.

Tuf Choice: even though they didn't have the equipment i needed, the 'sleep supplies guy' was very helpful and informative, and suggested another place that might have what i needed. very helpful, thank you

Prakash Dholakia: I strongly recommend this store for all your medical supplies and durable equipment needs. All staff members are very knowledgeable and professional. Mr. Safi Jamil help me

Paula: This medical supply place was absolutely amazing!!!They worked so fast and quick to get what I needed for my husband. They came literally in a day notice, delivered a bed and other supplies they even went above and beyond to make sure everything was correct, they answered and help walk me thru the process. I referred then to U of M and told the social worker how great they were. Thank you for being an amazing company!

Jennifer Dunn: Heath Care DME is the best Medical Supplier I have used in my over 30 years with a chronic health condition. James Rooney is absolutely stellar in his customer service. He knows the inventory and helps me decide the best supplies for me. He promptly returns my calls and emails. In addition, Tim, the company's Respiratory Therapist is also wonderful regarding my oxygen, supply and service. I wish other health care companies provided this type of care to consumers who need this.

Frank Keresztury: Everyone at Home Medical was very courteous and friendly. Tim was extremely helpful and explained the procedure for purchasing an oxygen concentrator. I wish that I would have found Home Medical earlier and I would have saved myself about two weeks of frustrated research. Any future medical supplies that I need will be purchased at Home Medical.

Lisa M L: Received my supplies as promised from this company. I will continue doing business with this company due to their determination and willingness to make my negative previous experience a positive star experience. They went above and beyond to gain my business. I appreciate that. Shipping was fast and communication was excellent. 5 stars!

Kimberly Tiberia: Had a great experience with this company.They really know what they're doing and they have a great selection of products and a friendly staff!I definitely will be a repeat customer:-)

Rachel Ferguson: My husband recently was discharged from the hospital after a auto accident and I had bought medical supplies from another medical supply company. I came to Healthcare DME to help me get the proper supplies and fix someone else's mistakes. Not only did I get what I needed at Healthcare DME but I also had great service. I needed measurements for a transition shower chair and they provided that as well as show me how the chair works and can how parts can move based off your needs. I also needed a different leg rest for a wheelchair and they were able to help me with that as well. To top it off they helped me load my equipment in my car. Great customer service!

L W: While I respect that Healthcare DME probably works wonderfully with cisgender and straight individuals, I am writing this review to caution the LGBTQ+ community from using Healthcare DME for their healthcare needs. They have been far from inclusive of me and I am a post-transition transgender man who has a legal name change and 14 years in transition. I can only imagine how they would treat someone newly in transition, non binary, etc. Me being trans really should have no impact on me getting my CPAP supplies from a company. However, for many months, Healthcare DME has continuously created issues when calling me about my CPAP supplies. The first few times someone called, they asked for "Mrs. Liam [my last name]". I explained that they were speaking to Liam [my last name], however, I use male pronouns and Mr. Liam [my last name], would be appropriate. I explained to the person that I am a trans man. They still didn't get it. The person then told me he couldn't talk to me and needed to speak with my wife. I explained again that I am the person they are calling for and I am the recipient of services from their company. We had a back and forth on the phone every. single. time. they called me. The customer service representative could have asked for my date of birth, they could have maybe gotten into the 21st century and recognized trans people exist, however, instead, we had this song and dance every time. I have tried to call them about my own CPAP supplies and I can never get anyone on the phone. There were times that the customer service person who called me refused to speak with me altogether because he said, "You are a man, and I am looking for Mrs. Liam [my last name]". The final time this occurred, when the person who called was unwilling to budge about talking to me about my own healthcare, I cursed him out, just for transparency. I have utilized their services for many months and I reached my breaking point of BS. I hope that Healthcare DME faces accountability for their awful treatment of people who are different than them, since they obviously are giving excellent customer service to everyone else.

Work Hard: Horrible customer service. Don't try calling they will leave you on hold for a long time. Business Definitely need some restructure. On hold right now as I type this 15min in. You responded to this review faster than it took you to answer your phone.

Ariel Gant: Very knowledgeable staff

Howard Cooper: I wanted to get some supplies from Binson’s, so I went to their Ann Arbor location. I spoke with Mystye who took excellent care of me. She was both courteous, and knowledgeable about what I was looking for. She made some recommendations from her own expertise that I appreciated.After leaving, I realized I wanted to get something else. I decided to call and got in touch with their call center. I was put on hold twice and treated very poorly. I got the impression I was unimportant and even a bother to the representative. She told me I had to wait a week or so for someone to call me back. I explained that they had already left a msg, so I was calling them back. She eventually transferred me to the Ann Arbor store where I got, you guessed it, Mystye. She was very apologetic and handled my order very efficiently. 5 stars for Misty, 1 star for call center.

Brian Champine: Service is lacking

Tim Nutt: I wish I could give a negative 100, they have frustrated me for the last time. I waited 2 months before posting this review because I didn't want to give an emotional review. But I have been with them for 5 years for my cpap supplies and each year the customer service has gotten worse. Every anniversary I get new cpap equipment and it always took a couple calls but this fall it took 13 calls and two months to get my my equipment. When I call they would transfer me to the wrong department, no one would answer and eventually they would hang up on me or 8 times they said they didn't have my prescription which was sent 11 months ago or they needed my doctor's approval for a nasual mask or regular tubing. I would call the doctors office and they call Binsons directly while I waited on the other line. After it was suppose to be taken care of and I didn't receive my equipment I would call Binsons but they wouldn't check. They just tell that they don't have it. Tamara from Warren should be fired because I knew they had my doctors prescription and I had to threaten to talk to hear supervisor if she didn't check. She finally did and found out that they did have the prescription from my doctor. They are either idiots or just like hurting people. I have left them and recommend that no one ever deal with this horrible company. I hope they go out of business.

Alan Crill: Called the Ann Arbor store only to be placed on hold for nearly 8 minutes and then to be told they don’t carry universal walking boots at that location. Very frustrating!

Gene Laskowski: They did not seem efficiently on top of things, so that I had to explain multiple times what my situation was, and I got the feeling they were shuffling papers and files instead of helping live human beings.

GLynne Roman: Excellent experience! Instructions on using my new CPAP machine were clear and my questions were patiently answered. Therapy has gone well and if there ever was a problem, I could immediately turn to Binsons for help.

Bettina Adams: Very kind respectful returns your call help you much is they can.

José Antonio Berrios: Mystye was so kind and helpful the day that I went to picked up my new CPAP Machine!!! Extremely knowledgeable too!!! Sorry that I was delayed giving a feedback. Keep the excellent work Mystye!!!

Patty Sperendi: I was diagnosed with sleep apnea and had to begin the process of being fitted with the CPAP machine. My husband has had a machine for many years. He got his most recent machine at Binson's and was very pleased with the service.I was very anxious and nervous and didn't think I could ever wear a mask while trying to sleep. I was able to ask many questions and the person who helped fit the mask and set up the machine was helpful and took his time with me. I just could not get used to the mask. It kept making noises and releasing air which drove me crazy, and it certainly didn't improve my sleep.I went back to the store the next week. I met with Charlene and she recommended another mask specifically for side sleepers. It worked much better. She was so helpful, patient, and kind.I have very sensitive skin and I would wake up every morning with big red marks all over my face. At times it was so bad that I looked like I had measles. My husband's mask has a foam covering over the mask so I thought this might help the red marks. I went in again, told them my problem and was fitted with a new mask. The person who helped me was very patient. However, this mask was not near as comfortable or workable as the second mask. So I talked to Mystye on the phone who was very understanding and because it was time for my insurance to cover a new mask she sent me a new one in the mail.I told Mystye that I felt so embarrassed that I had been given so many masks before I finally found one that works, but she was so kind and assured me that many people have to try different masks before they find one that works.I still would prefer not wear a mask. But I know I must for my own health and well being. Knowing that I can go to Binson's for assistance is very reassuring.

S He: Sent the wrong frame for my CPAP the 3rd order.Mask doesn’t fit. Called, they insist they have “never” had my correct size, although they sent me the correct size the first 2 orders. Won’t refund my money. Told me to call my insurance company to see I could get it covered through another CPAP supplier (??). They don’t listen. Wait time on hold is at least 30 mins a call. Asked to speak to a supervisor, wasn’t allowed.

Wendy's World: My prescription ran out last year and no one told me. I kept getting robo-calls but on hold for so long I would have to hang up. Finally reached a human and was told about the prescription, told my doctor and it was re-booted. Called again, put on hold again, finally talked to someone who said my equipment would get to me in 3-5 business days. It’s been two weeks and the equipment that I’m using is ten months old. I liked the old company better because the equipment was sent automatically every three months.

Kay Shain: They are friendly, very helpful and they want to make sure you understand and things fit. They will give advice to try to help and most of all they take time with you. You aren't rushed and you don't feel like you're just someone that they have to deal with, they really care. Thanks ! If you need medical equipment check out Binson in Ann Arbor.

JJ Levin: I had a problem with my mask. The problem was resolved in 5 minutes when I visited your Ann Arbor store. Service was fast, courteous, and professional. Wonderful, responsive staff. A pleasure to deal with!

CJS: Visited Binson's Respiratory Department at the Ann Arbor location for new CPAP machine and equipment for a family member. The staff member was very professional, patient, and informative. We left with all questions fully answered and confident with the equipment. She also gave us her card and encouraged us to call if we should have any questions in the future. Excellent experience all around. I highly recommend this Binson's Ann Arbor location.

Tad Mirochna: I was in Michigan for a couple week visit and my CPAP mask harness failed. I am not able to have a restful or long sleep without this device and it had been two very miserable nights already.My usual durable medical goods provider offered 5-10 day delivery, as usual.I asked Binson’s in AnnArbor if they had a replacement and they did.In the end, it was not that simple. However, the staff at the Ann Arbor store were exceptional and helped me in my urgent need.A very good and very helpful staff!!Thank you all for the assistance.

Karen Quarles: Centerline is no good. My husband has been using his CPAP machine for 3 to 4 years. Last Thursday his CPAP quit working we called Benson centerline Friday and they had no way of getting to him supposedly then they tell us he has to have a prescription or first they told him he does not qualify for a new one because his insurance will not pay for a new one we have to get a replacement or repair but we have to get a prescription we have no way of getting out there but they don't do home visits anymore so they told my husband they would have somebody from Benson's center line call us back that was last Friday it is now Thursday a week later nobody called so I had to call u of m sleep clinic to get a prescription for him we have to wait until Benson's gets it now I have to figure out a way to get out to Benson's to get his CPAP machine done what the heck this is very frustrating I can't afford to be home another week if my husband lines up in the hospital I'm going to be mad

Clifford Craig: Working with this business is frustrating and not worth the effort. My primary care physician faxed the needed prescription twice and they received confirmation. However Binson's kept insisting they never received the fax, their solution was for me to have my physician to fax it a third time! I am moving to another CPAP provider. It's unclear how Binson's can survive with this level of service. I would rate them at 0 if that was an option.

Mr. Ograv: Hold time on the phone is like they really don't want to be in the business. So I drove to the store & found the Resmed prices competitive & the 2 lady's I dealt with were nice. So I have revised the rating to 3 stars from 1. Just wish they would answer the phone. If they had answered, I'd give them a 5.

Shawn Patterson: Great group of people who care for their patients.

Pat Lobdell: Called to order supplies, was on hold for 15 mins before a messaging service answered and then they transferred me to someone else who was able to take my order. I called last week to try and place an order and got frustrated after 25 mins of waiting on hold and not speaking to anyone before I ended the call. Does anyone work in the Ann arbor office?

J. Schwerin: Last September I needed a concentrator and portable tanks. By December 2021 I no longer required them. Called a couple times a week for 2 months before giving up and putting everything in my closet.A few days ago, someone calls about the equipment after NINE months. I try to call them back and just sit on hold. Someone. Ome take this equipment !!! I'm not paying a dime for this BD. 0 stars

Suzanne Polderdyke: Don’t go to this location!!! They won’t even open the door. I transferred my account to the office on Linden Creek Parkway in Flint and it’s like night and day. If I could give them zero stars, I would.

Phil Polderdyke: One word...Useless!Avoid this business at all cost. They don't answer the phone, they don't contact their clients, they don't answer the door. Whoever owns this business is probably clueless of the lack of service these useless employees don't provide.Edit: We switched our primary office to Flint, because the Ann Arbor location is useless. It took several phone calls get AA to send the patient data to Flint. Even the doctor called them multiple times to have the data sent...they still haven't sent the data. Avoid Ann Arbor at all cost!

Lori Crandall: Equipment was delivered today. Gentleman was very nice. When I asked for an invoice or company name my mother in law had no paperwork or business card. She remembered the name of the company so I called them only to be put on hold for every number I pushed.THe reviews that I see say it all. I cannot sit here all day to get information.Not to happy that the doctor sent this company to take care of us. Still holding!!!!

Language_ Express: Very shady with their explanation of things. Also have never called to upload my chip data. Which last time I checked is needed to continue billing my insurance. This is after repeatedly trying to sell me products via some call center that all set off my psoriasis. I wonder how many other people they are just blatantly taking money from and not making insurance aware 🤔.

Michele Rivette: I was discharged from the hospital and needed oxygen. I decided to contact HCS in Ann Arbor because I was told they had the concentrators I wanted to rent. This was in November 2021. I called 4 times and never had any follow up from the person who I was told would set things up for me. I was clear that I'd been without oxygen for a month, and no one cared enough to actually follow up to set up equipment for me. He said something about the pandemic causing demand as an excuse the second or third call, which I understand, but the other agency that had provided oxygen immediately after discharge, Advanced Medical Services in the Reichert Health Building, contacted me on their own and asked if I needed new equipment. They took care of things immediately. Thankfully, I am not having the issue that required the oxygen now, but it was inexcusable for HCS to leave a patient hanging without it for two months. I have been told that these stories are not uncommon with HCS. I rarely post poor reviews, but feel this level of neglect or incompetence could mean life or death for some patients who are older, sicker or far less good at advocating for themselves than I.

Lauren Branch: Wow, I truly cannot say enough about Sherry at this Ann Arbor location. I called in late on a Friday afternoon having just left the hospital, 9 months pregnant, and in desperate need of a nebulizer to keep me out of the hospital again that weekend. Sherry stayed after 5:00PM closing time until the doctor’s order came in and insurance went through. When I was able to pickup my nebulizer, she was so kind and patient. She explained how to use the machine in detail and never gave any indication that I was keeping her there late on a Friday night... Because of her I was able to avoid the ER that weekend and begin my breathing treatments at home. Thank you, Sherry!

Alicia Fred Maxwell: Very poor customer service.Played with my cpap machine for almost 3 months before replacing it under warranty.Haven't ordered from them in over a year.I changed to Binsons, much better service.Still getting multiple phone calls monthly from generic "cpap supply" nope its Lin care which owns Healthcare solutions.

Sylvia Ertman: I have been with Health Care Solutions for several years now. There were some small issues early but were resolved quickly and to my satisfaction.The people there are customer friendly, personable, and knowledgeable.

Greg Mcdonald: The worst service. Have been told twice that prescription for my CPAP machine has been submitted to the insurance for approval. They still have not submitted the prescription. I am a first time customer. I'm going elsewhere. Wish I could have given no star

Arron Clark: This company is horrible. I had to get a CPAP machine because i stop breathing 74.1 time per hour while I sleep. I was told that they were putting a 72 hour rush on my machine because my apnea was so severe, 2 weeks later and after making many calls, I never heard from them. I switched to a new company and they aren't that much better. Why be in the healthcare profession if you are not into helping people with their medical issues? So sad I can't give less then one star.

Steve: Wife is a stroke survivor. She tore a ligament in her stroke foot (right side); then she tripped and broke her right arm. Her right side already had enough damage as it was from the stroke.Doctor wrote a script for a wheel chair; and we made the mistake of having it sent to this company. We had to jump thru hoops to get the chair in the first place; then they gave my wife a used chair which had the bearings on the right side going.My wife's PM&R doctor was very upset with that chair that she was given. He asked us to return the broken down chair; then he would help my wife get a better chair for her safety.Do not take your business to this so called company; there are better medical equipment supply companies to choose from.

J Lance: Same story as the others...total run around, techs saying they’ll call and they never do its a shame that this company is in the chain of my health care. If And when I find a better alternative I will post here so other people can avoid the nightmare.

Kathy Kreger: I have to deal with the Grand Blanc office, to process the order with my insurance company, then arrange for fittings in Ann Arbor office. I have never dealt with such incompetence in my LIFE! Grand Blanc receives the order, then tells me they will have technician return call. They never do. I call back. They've lost the order. I get upset. After multiple times on hold, Jodi miraculously says she will process the order...why couldn't she do this the first time I asked? THEN she says she will call Ann Arbor office to tell them the order is processed. Ann Arbor office doesn't call. Days later I call them. Get an apt. with technician. Go to "office" which is a chair in a bare room. People walk back and forth never asking if I need help. I finally get someone's attention and they ask if I made an apt. because I cannot be seen without an apt. I say, yes I have apt. They look for tech who is somewhere in this poor excuse of an office, no receptionist and others who work there seem to hope you just go away! I would change the name to Hellcare Solutions. I am also sending these comments to UMHS. This is the 3rd time this whole comedy routine has taken place!

herbdigger Herbdigger: The worst company I have ever dealt with!