Best Buick Dealers Detroit Near Me

Denise Smith: My husband purchased a 2018 Yukon Denali and our sales team was phenomenal. Unfortunately when it came time for servicing the vehicle, it was a little less stellar. The air conditioner went out at the start of the summer. We brought the truck in and they kept it for 2 days with no call. My husband had to call and then at that time they said that it needed a part. Ok, was anyone going to call? The part ended up taking 3 months to arrive due to shipping issues, but the issue that we had was the fact that we received no call. Again. He had to call and "miraculously" it had arrived on the truck that day. I doubt it. Once again we brought the truck in and they said it would be done that day. By 330 we had heard nothing so my husband just went up there and they said they were working on it. He then told them he was gonna wait for it. Then once again, an issue. All of a sudden the tool or machinery that was needed to work on the car wasn't there and they would not be able to fix it that day. Once again, WAS NO ONE GOING TO CALL?? If he didn't go up there they would have just not called or answered their phone ( he has called before and was on hold for an hour because they said he had to talk to a particular technician, who never ended up coming to the phone). He had to show out and then the next time we brought it in they repaired it the same day. They ended up waiving the deductible, which was appreciated, but we would have preferred to pay the $100 to avoid all of this inconvenience. Now less than a month later the air has gone out again. Let's see what happens when he goes back.

Joya Mills: I went for an oil change, tire rotation and they always include a diagnostic. They have excellent customer service and mechanics. I always receive top notch service.

Rob Goedert: Service is clean and professional and it's nice how they wash the car before returning it. However, make sure you allow plenty of time: my oil change + tire rotation appointment was for 2:30, and I did not get my car back before 4:30.

Karen B: Great service but not enough products available, no wiper blades, appointments are, useless, you still have a long wait!!!!. All in all the service was great!

Kesa - Waikikse Johnson: Always great service received!

Deborah Cavanaugh: In and out in less than the quoted time!!

Ron davis: Positive:Professionalism,Punctuality,Quality,ValueI went to this place to get my car inspected not only are they professional but I love the fact that if I had any questions regarding my car they was able to answer it without any issues. I purchase a 2015 GMC Acadia SLT awd from them and it rides great

Marischeil Terry: I got an oil change at this location and about three days later I noticed oil leaking from my car. I called and left a message for my service advisor, Terry. He called back within 10 minutes and told me not to drive my truck there, he was sending technicians to me. They arrived 15 minutes later and serviced my Yukon right there in my drive way! I was impressed! Tommy and Dan found the problem, tighten up a gasket, replaced my oil and was on their merry way. Great job guys!Service:Oil change

B Orrell: Positive:Professionalism,Punctuality,Quality,ValueWorked with Lavert Poole. Was amazing and very professional! Had me look at multiple options until I found the perfect car for me. 10/10 would recommend you stop here before buying from somewhere else.

Patricia Lanton: This Establishment sold me a Lemon on March 22,2021 compliments of salesman jay b burdalas, and brad rummer! and they said there was nothing they could do about it! First make sure the engines in your vehicles work properly.This place did me Terribly Wrong!

Randell Jones: 👍👍👍👍

Wayne Blount: All is well, great service !

Kiara Johnson: Critical:PunctualityWould not recommend! Staff was friendly but my service guy Rich was terrible, he barely communicated any issue with me about my car for the 2days they had it!!

Griffin Kirby: I was extremely pleased with my service. Dan was very helpful through the process. Usually going to the dealership is stressful, but not anymore! Thank you Dan for all your help!

Janelle Schmidt: Brought my car in for a problem with the engine, and 9 days later when the engine repair was finished, my car was given back to me with a broken interior door handle. Broken to the point of me having to roll down my window and open the door from the outside handle. I pointed this out to the clerk, and the shop looked it over, and charged me $100 to fix it. They said that they it was already damaged when I brought it in, which I think means that the interior mechanisms were damaged but it was still fully functional for me. I get that it might've been broken under the surface, but from my perspective as a customer, I gave them a car with a working door handle and they gave me back a car with a broken door handle, didn't tell me that it was broken, and when I noticed, charged me $100 to fix it and kept it another (10th) day in the shop.Really bad customer service in my opinion.*UPDATE* : it's 2 days later. They waved the fee after I spoke to them about the unfairness and terminated my account! Bumping this review up to 2 stars! woo!

AirborneSapper708 RoughTerrain12B: I recently took my truck in for a service and received the same awesome top tier service from Chris, Rich and crew that I always receive. Seriously, They are on par with my previous Lexus and Audi dealers. Good work!-Chris Christman

Alexis D'Angelo García: I've had my Buick serviced here for over 2 years. They are extremely helpful and knowledgeable. Falcon A has been my service advisor many times. He helps me get the most out of my warranties and set a long term maintenance plan i can afford. Plus he helped me get my baby seats out of my car, into a loaner, and back again (not an easy feat). Two thumbs up.

Jordan Smellie: LOL NO. Service here is three times the price of everywhere else and they take three times as long to do it.I was due for an oil change, tire rotation, and A/C recharge. I planned to go to my regular neighborhood shop, but I got a coupon in the mail for a $25 oil change and tire rotation at Suburban Buick GMC; since that was about $8 cheaper than my shop, I decided to give Suburban a shot. I'd only ever been there once before, for an airbag-recall repair.I called Suburban to ask about the cost of an A/C recharge. "$175, and it'll take about two hours." NO THANKS. My shop did it for $89, with the exact same equipment, and had it done in 23 minutes. Now I drive down to Suburban for the oil change and tire rotation.1 hour, 45 minutes.It took them 1 hour and 45 minutes to do an oil change and tire rotation. $28 after taxes, but without the coupon, it would have been $62. That is insane. That is all insane. My regular shop would have cost me maybe $35 but would gotten me back to my life in less than 30 minutes.No apology for the wait, and in fact no recognition whatsoever that nearly two hours is a completely unreasonable duration for such a simple service.The staff I interacted with were polite and proactive, as they are at any dealership service department, and that's the only reason they get two stars instead of one. I guess their lounge is nice too, which is useful since you'll be there all damn day.

Michelle Klein: The got my vehicle done and it was fast and easy.

Belinda Ramirez: This was my first time a this dealership. Atmosphere was great. Advisers where awsome very well know there job. I got an oil change on my vehicle and from start to finish it was great. Definitely will come back again.

Daniel Dimitrievski: It was a great experience

C Brandon: I had a great experience here getting an oil change and tire rotation along with a recall check my truck had. My service advisor Derrick explained everything to me and gave me a wait time of 1-2 hours, but it was actually done within an hour! I will definitely be returning for future services.

Sean Kenney: Greeted promptly and had my vehicle in service. Came in for an my first oil change, I have to say I was extremely impressed by the service! The vehicle video is awesome! I’ve been to a lot of dealerships and never had a video done before! Thank you! Great team LaFontaine!!! Keep up the hard work!

Jessica Damian: It was great they listened to my concerns. Great communication, fixed my problem right away.

Sheila Vanfield: Rude service manager. I was scheduled at this location by the LaFontaine customer care team, even showed the email confirming my appointment. Regret letting this team service my car.

Andrew Frazier: Great customer service

Rhonda Christmas: Found me a vehicle that I love!

Asia Wells: I was so nervous about buying a car for the first time but Hancess Cooper was so kind and helpful and made the whole process easy and stress free. Thank you so much Hancess! Would definitely recommend!

Jennifer Maloney: Great, friendly and efficient services. Schedule online and get right in for service!

Todd Gustke: Dan and Renato are true pros.

cheryl mcclee: Great Customer Service very fast service and the shuttle driver was very nice I believe his name was Kyle very polite and friendly I felt like I was riding with a relative.

Sarah Wilson: Everyone was great to work with!! Friendly service and excellent communication. Plenty of transparency and no pressure. I highly recommend Haider and Dan. Great people at the dealership!

Ronald U: Parts department rude uneducated about the products they are selling and extremally in professional

M Hijazi: Great experience on my last visit.

Bella Flores: My car salesman, Renato, went ABOVE & BEYOND! He spent hours explaining and exploring ALL of my options and worked extremely hard to ensure my needs & budget were met. I’ve been to a lot of dealerships and this one was most definitely the best. I never felt like a burden or just another sale, Renato treated me like a friend & did not stop until I found the perfect vehicle. They were patient with my indecisiveness & I appreciate all their efforts. My car was even DELIVERED to me, for free! I cannot stress how grateful I am for this dealership, and specifically Renato. Recommending everyone i know to come here!!!

Omar Siaje: The service manager was excellent! I believe his name is Ahmad. He made sure that I was helped right away and answered all of my questions. He seemed to be very knowledgeable about my car as well.

sandra qasguargis: Melissa is an awesome sales rep our whole family has gone to her over the years and even when we try to go elsewhere they always give us a reason to come back!

Amy Bell: I had a great experience with Hancess Cooper. She went above and beyond helping me with my paperwork and explaining the car’s features. I definitely recommend her if you’re looking for a Buick or GMC… I definitely give her more stars than 5!!! 😁 GREAT deal!!

Jeff Rubin: I leased a 2023 GMC Acadia Denali from Dennis Thacker last Friday and couldn't be happier with the service provided. Dennis was extremely helpful and professional during the entire transaction. Randy Wagner, the Sales Manager went out of his way to secure the vehicle we wanted from another dealership and Lamont Richmond, the Business Manager was extremely efficient in handling all of the documents. I wouldn't hesitate to refer all my family and friends to Matick Buick-GMC, they have a great team.

Marsha Lynch: The customer service was excellent and the actual time it took for my oil change was relatively short and they washed my car

Michael Colmon: My experience with Ed Brothers was spectacular. He has always takes care of my issues when it comes to my car purchases. The only complaint I have is the finish detail work on the vehicle wasn’t as good as previous purchases. Other than that I’m a very satisfied customer.

Chris S: My family and I have worked with Ed Brothers for many years. Ed does an outstanding job of finding the right vehicles for us and ensuring we have a great experience every time. He consistently goes above and beyond to deliver the highest level of customer service.

Stephane Forget: Great variety, fantastic service and good inventory. Their staff is there to give you the right deal!

Michael Siepierski: Why is there a large difference in cost for oil changes over 1 month?My son''s 2017 Buick Encore: 06AP23 Oil change, oil filter change, tire rotation. $68.94My daughter's 2018 Buick Encore: 15MY23 Oil change, oil filter change, NO TIRE ROTATION. $76.99Less service, higher cost over 1 month?

Barbara St.John: Great service and very friendly as well!!

Amy Blonde-Cammet: Nick L was amazing to work with at Matick Buick GMC. He was very prompt and patient with me and my questions. I will definitely work with him again. Kudos to Nick!

harvey Finkelberg: Ed brothers is very accommodating and east to work with.

Eboni Irving: Jenny was great!

Josephine Redd: The service coordinator was professional and friendly. The service was timely.

David Batts: Excellent service, great transition to my new vehicle, registration change went well. All in all a very good experience.

Burke Fossee: My car was in for collision work. After a couple of weeks, I called for an update. I called six times over three weeks and never received a response. I removed the car from your service and took it to another repair facility. We have had good experiences purchasing from Art Moran over the years, but would have second thoughts about ever going back.(Note: This review was about Art Moran. The dealership seems to have new ownership. )

Julie Marks: I have just returned from picking up my GMC Acadia at Matick Buick GMC. The process could not have been easier. I started via chat and was handled seamlessly by Katelyn, basically all paperwork, trade-in information was handled online. By the time I got into the dealership, I signed a few papers, was handled in the most efficient manner by Scott Harris and greeted with nothing but kindness and appreciation from Mike. When I am in the market again, I will return.

Liza Garner: My salesman was so professional, understanding & very patient with me. I must have called her 50 times and I was always treated well! Thank you Jenny!

Joseph Petrovcik: Quick and responsive service and results.Thans. jp

Dan Morse: Top notch service by the Matick team as always, hups hups..

Anu Warnakula: Everything went very smoothly and the repair staff did an excellent job with repairs. Anthony was a pleasure to work and always kept me in the loop regarding the status of the repairs. He was very helpful to take care of everything and he was very friendly.

Tara Espere: Jenny is always responsive with any questions I have. She always looks out for my best interest when purchasing a vehicle. She’s such a nice genuine person and I look forward with working with her again in the future for my next gmc vehicle!

African Trade Center: Jenny, the sales Rep was excellent Lamont the finance manager iced the cake. Being to several places and the main reason I did not get RAM or F150 is that two of them went and above to make me get the elevation. They are the real deal and I believe the best asset for Matick Dealership