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1. MFE Insurance Brokerage - Detroit
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· 2 reviews
19 Clifford St 6th floor, Detroit, MI 48226
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Joseph Mayone: I have had the luxury of working with MFE and Nick Pursel for both business and personal insurances. As an independent broker I felt I was being represented in my best interest and taken care of by a professional that was doing all they could to get me the best. I look forward to continued partnership with MFE for my Life, Auto, Home, Liability and D&O insurance needs.
heather ryan: Positive:Professionalism,Quality,Responsiveness,Value
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Insurance broker
2. Lockton - Michigan - Detroit
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· 0 reviews
First National Building, 660 Woodward Ave Suite 1900, Detroit, MI 48226
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3. Insurance Training Associates, LLC - Taylor
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· 0 reviews
20600 Eureka Rd #301, Taylor, MI 48180
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Health insurance agency
4. Blue Cross Blue Shield of Michigan - Detroit
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· 19 reviews
415 E Jefferson Ave, Detroit, MI 48226
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Karola Barela: This is by far the WORST health care company ever!!!I usually stay away from writing something negative unless I've really had an awful experience.For anyone considering this company, please save yourself the massive frustration and stress later and consider ANY other options available.
Kassie Prisk: Absolutely awful on hold forever.
Randy Galloway: Terrible place to work.
Michael Lowery: One of the worst in michigan.
Waka Hariu: Very unprofessional.
John Brown: Cancelled mri day before it was scheduled.
Karla Strong: Critical:Responsiveness
Allen s: Good company , customer focused and management is thriving to work towards it always
Katie Story: I just gave birth a few days ago. Have been trying to call to add her to my insurance as I am already getting "uninsured" bills. I called waited on hold for over 50 minutes. Could tell someone picked up because the wait music stopped. Sat there so I said "you may as well answer because I am not hanging up." Ironically, a few moments pass and I can hear something and then I am hung up on. This then happened the second time I called. Wait time not as long. What is the point of a customer service if they dont provide the customer with service?!
Belinda Olivastri: Critical:Professionalism,QualityNobody can keep your claims straight! I've sent and faxed forms 4 times for the same claim and each time they say they are missing something...urg most frustrating business I have ever had to deal with. Still waiting for it to be settled!!
Dan Cumming: Critical:ResponsivenessPlease help me. Put on hold for me a long time
Matthew Boschi: Hands down the worst health care provider ever. Had enhanced benefits; then I didn't (because they sent me an enrollment form after the due date for my enrollment). Then I had to file a grievance to correct their error on this...WOW; not a world class experience to say the least. What's even more hilarious, is after I enrolled in their "healthy blue living" weight management program (that requires you to wear a fitbit); the code they sent me for the "free fitbit" didn't work. They then informed they'd "refresh/reset" the code...that didn't work. Needless to say, I was just kicked out of enhanced benefits because my "fitbit" wasn't reporting...the one I couldn't get from them. Used to be proud to have blue cross insurance; now its a household embarrassment and an organization that truly doesn't give a _ _ _ _ about its members.
Allison Martin: Blue Cross and Blue Shield is a great place to work.
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5. L.A. Insurance - Detroit
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· 74 reviews
2922 E Grand Blvd, Detroit, MI 48202
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Turner Jackson: Fantastic service, the woman who took care of me,explained everything, took her time.
Christian Smith: The woman who work at this location service is nice and quick
Kammy: Beware! Always busy must go early but my they handle you quickly.
Lloyd Swanson: Love the service Renee gave me.
Cheryl Suggs: Renee gave me great customer service,really happy with my policy.
EASTDIDE 4 LIFE: Renee was a great help, helping me with my insurance.
Marcus Allen: Good she was very nice.
Fred Johnson: Fastest I ever had plus helpful
Gary Elliott: The prices are just too high for detroiters
Brandon Glenn: I literally just went there June 2 2022 and I have two cars never been in a car crash! Miles under 100.000 and they wanted me to put down 1100 and my monthly would have been around 500 RIDICULOUS!!
Constance Cooper: Every time I go there Pierre is very nice and polite that's why I go there. Very friendly.
D J: Ok.
Ernest Burks: Came back from last year, got a great price for insurance again. Renee set me up again. She was a great help like always.
Glen Weaver: Got me a great price for 3 cars, I love it. Thank you Renee. She was excellent
William Kimbrough: Renee was wonderful, she took care of me on a 6 months policy with progressive. Very low monthly and I am happy.
curtis thurston: The lady is very lovely and kind and got me an appointment for secretary of state and good rate for insurance and she helped me lot.
ben turner: Renee got me a great rate for 6 months insurance. She was very professional and nice.
Kevin Howard: The girl did a wonderful on my policy, she got it cheaper and I will continue to come to the office. She was very polite.
Ramone Beverly: Renee was very helpful with getting me the QHL for my 6 months renewal. She gave me great service. Very helpful!!!
WALTER BLAIR: Got me low rate for 6 months and Renee was very helpful. I am happy with the policy
Antonio Ross: The lady that works there she's really fast and efficient she helps you out with the best of her knowledge gives you good deals and she even scheduled you for Secretary of State after you've been by insurance two thumbs up from Antonio 👍👍
6. Tony Massey - State Farm Insurance Agent - Detroit
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· 21 reviews
15 E Kirby St #112, Detroit, MI 48202
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Chris Tellis: Always a delightful experience!
My Detroit Babe: Tony is the bomb
George Lenko: My experience with Tony has been excellent! He's helped me in instances that my primary insurance company couldn't...he was able to deliver a 'walls-in' policy for I condo that I own and rent out, and more recently he was able to insure an investment property that I bought. He's been responsive and cordial all the time. Thanks Tony!
Rodney Thomas: He stay to busy for past existing customers
yessica covarrubias: Minerva is the best
Stephanie Marie: No call back after I left a message!
Carmen: Critical:Quality,Responsiveness,Valuecan't get any help and no emails or calls back. this is rather discouraging when you are in a bad situation and really need something.
Cris Lowe: 1. Never get called back from his secretary Minerva.2. My mortgage company couldn't get in contact with her for 4 months about making a payment to them.3. My coverage was at risk of lapsing because of her unresponsiveness.4. The agency still doesn't have the right mortgage company on record.
Keiera Womack (OneLove): Very professional
evansgp1: Tony is the best. He made it so easy for me. He was attentive and helpful and I am grateful for his professionalism!
Bruce Wayne: Never returned my calls ! Or return my voicemail !
Caitlin Farmer: If I could give 0 stars I would. I have had nothing but problems since I made the mistake of transferring my policy to Tony Massey when I moved to Michigan. First of all, even though my policy was transferred from another State Farm agent in Texas (who I never had issues with), Tony’s office managed to spell my name wrong. On top of that, I asked for a copy of my rental insurance policy so that I could move into my apartment and it took 4 phone calls to accomplish this seemingly simple task to the point that I almost was unable to move in. I then moved 1 year later and asked for my address to be changed and again it took 3-4 phone calls to accomplish that and they managed to mistype that as well. I then made the mistake of trying to insure a new vehicle with this incompetent office who quoted me a value then sent me a bill over double that amount. When questioned about this he explained that legally we have to have certain policies in place because the car was financed. Fine, but why the hell were we not told this up front when the quote was given to us?? That’s literally your job to tell us that. Then after questioning the disparity in the quote and the bill, somehow he managed to change the number again to a random number in between the 2 numbers, so who the heck knows what’s being covered, how much my next bill will be, if my freaking name and address are even correct (I’m guessing no), etc. Not once did the office or Tony apologize for any of their mistakes. Oh, and did I mention when discussing all these issues he couldn’t account for a year of coverage that I had spent hundreds of dollars on. I’m hoping people will take time to read this review to save the incredible headache working this office has become.Sincerely,Extremely dissatisfied customer
C Udont: One of the best agents thus far. Very informative, polite and knowledgeable of your needs.
Rochelle Mays: Tony is one of the best agents I have encountered. He is knowledgeable about the products and how they fit with my needs, I have referred him to many friends and family members.
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Insurance agency
7. Allstate - Detroit
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· 2 reviews
3570 Vernor Hwy, Detroit, MI 48216
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Maxwell Morgan (Max): I've had 2 policies with this agency over the past 3 years. Not once have I been able to get someone on the phone to talk with me about my policy or make changes. Horrible customer service.
Khalid Mogalli: I called and complained about a claim. They put me on hold then gave me target's number. Terrible service very unprofessional.
Hank G.: This agency is the best. Mr. Benavides will definitely take care of all your needs. This is the place to go.
Fouad alhalimi: Awesome
Carlos Rodriguez: Fui a pedir un estimado y me atendieron muy bien, espero y si sea mi nuevo agente de seguro....ya tengo un año y parece que todo va bien...
Juan Escareno: Outstanding customer service.
Melissa McDonald: I switched AllState reps because my previous rep was very unresponsive, but Ago is worse. I called the office two or three times (during normal business hours) to ask questions about my policy and each time the newly hired receptionist told me that he was not in the office, and when I described my question, she told me what I was asking for was not possible - despite not having the requisite training to make that assertion. I also asked if they could send me a document that outlined flood coverage options for my home and she said it was not possible, she could only read them to me at lightening speed over the phone and then act annoyed that I was confused. I asked that the rep call me back each time, and NEVER got a call back.
DaGoddess: Quick and easy
Brends Rosslarkins: Where my refund from rent been calling came down are real or what
Charles Cini: Great rates
Matthew Cross: Ago and the staff are very helpful and knowledgeable, and work with me no matter the issue or problem. So glad I went with this agency.
Tracey Carter: Pleasantly pleasing 🤗
Amanda Snyder: Very Happy with the services received from our AllState agent. Friendly, Professional, and Mr. Benavides made it very easy to understand our home owners policy. It's a pleasure doing business here!!
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Auto insurance agency
8. Cagwin Insurance Agency - Meemic Insurance Agent - Detroit
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· 7 reviews
3031 W Grand Blvd #320, Detroit, MI 48202
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Cass Clark: They processed my policy quickly and it was virtual. I got a comparably good rate too.
Md. Hafiz Uddin: They are just insurance company. In the name of serving educational community, the are doing their business. No consideration for clients benefit. They cut money in every possible way they can. Usually health insurance information is enough but they waited for original health letter and charge money for that. Deeply disappointed!!! Wouldn't recommend!!!
Donyelle Pressley: Great customer service and very reasonable rates. If you are an educator then you can get excellent rates and grants tell them I sent you!
Mohammed ali Alsabry: ممتاز
Cynthia Temple: Fish excellent
Raw Gator: $400 a month for basic no fault insurance on one vehicle. That's crazy
Yakub Seidu: Highly professional and stress-free process.
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Health insurance agency
9. Blue Cross Blue Shield of Michigan - Detroit
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· 94 reviews
600 E. Lafayette Blvd, Detroit, MI 48226
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Julie Buczkowski: Thank you, Hilery! and everyone else that helped your empathy compassion and willingness to help should be a 10-star, professionalism was outstanding. Thank you.
C B: Dishonest gain is no gain at all. And these crooks will be sure to understand that to the fullest at the end of the age.
Hannah Foley: My plan with BCBSM is supposed to cover prenatal care 100%. I have received charges for almost $900 so far for a routine blood test, one visit with obstetrics, and 2 ultrasounds. When speaking with a customer service representative I was told that they "decided" not to cover certain charges, such as specific routine blood tests!!! My only recourse is to file an appeal, which will likely be denied. I cannot believe the cruelty, deception, and corruption that is allowed to run rampant in our healthcare system, with BCBSM being one of the worst culprits. This is shameful and it drives hardworking people to bankruptcy just to pay fraudulent health care bills. BCBSM should be ashamed.
Christine Shedlock: Terrible company...find another insurance!!! Outdated and they take way too long to process your claims. They do not have a web site or a fax number to upload information to get your claims paid faster. The claims department and authorization department do not communicate with each other. Absolutely ridiculous!!!
Brian Champine: Long waits. And now I have to deal with Optum RX. Blue Cross Blue shield, you never cease to disappoint
Nick D: They discipline their customer service reps if they take more than 7 minutes in the bathroom. Many employees seemed to be terminated right after they got 5 years of seniority (and the extra vacation time and wage that comes with 5 years).You don't want to work here in customer service.
Candice Oliphant: Terrible. I chose the top tier medical insurance this year so as not to worry about medical costs. I wish you could get a refund for useless insurance. I have been calling for days, tried staying on hold, leaving several messages, calling different numbers, using the chat function with zero response. I cannot trust their preferred provider list as it is not updated, (which they said was the providers fault). So then I am supposed to call with provider's NPI numbers to ensure they are really in network, but no answer or response for a week. The providers themselves cannot confirm if they are in network. Meanwhile my insurance ends at the end of the month leaving me no time to actually make an appointment to use my insurance.Also, I printed out 2 EOBS on the website from the same date of service showing completely different amounts. Super confusing.
Chris P: One of the most poorly run companies in US history. I've been a member of both BCN and BCBS through employers for over a decade. The customer service is abysmal and surely is within the lowest quartile measuring customer satisfaction. The claims almost never go through without issue and need for appeal. Which drops you into the poor customer service experience. Most recently, I've called on two different occasions simply looking for information on a plan I am researching switching to, to ensure my doctor's participate. In both instances, I was stuck in a swirling vortex of doom, being transferred from one customer service group to Health Plan Advisors and back. 8 transfers per call just going back and forth. This company should be ashamed of the product they deliver to their customers. If you are lucky enough to not be forced into being a customer through your employer, avoid at all costs!
Roshan J: They deserve 0 star. They are absolutely unhelpful and irresponsible. Specifically the billing department and the claims department. Multiple times I wasted hours and hours on the phone with no one having an answer for me. They had no clear answer why my coverage was terminated without my knowledge or any warning and they do not take responsibility for their mistake unless you sue them. They outsources their customer support as well which makes it even more frustrating and pointless. No other way of contacting anyone and no information on the web on how to contact the right department when you need to. Forget about mailing they take a year to reply or the mail goes missing. Do not waste your time and money with this company.
Eric S: Insurance goes up and the quality gets worse.
Tapan Patel: Terrible and fraudulent
Lonni Renee: You took my money for 22 years from my employer and can’t help my daughter. She was involved in a car accident but you don’t cover. She needs to be in rehabilitation center, but they won’t take my insurance. I call but no one help. 22 years and no customer service.
Alexandra Burdett: They lied to me when I looked for a health plan. I am type 1 diabetic and was promised that insulin would not have to be paid from the deductible, it would be free because it’s considered preventative. Well I figured out that they screwed me when the pharmacist asked for 2k. They refused to let me talk with someone who can make decisions. And they didn’t care that I can’t afford my insulin anymore which I need to survive. If that’s nit considered preventative, what is?! I terminated the coverage after 1 month as I have to pay everything 100% anyways. Now I am without health insurance until the next open enrollment period. Well done BCBS, well done! Not to mention your incompetent customer care staff. I might as well talk to a wall.
Alison Piazza: Outsourcing their customer service was a huge mistake. Absolutely awful. Cannot get through to speak to someone in a timely manner and when you do they can't understand what you are asking. Not everything can be done online.
Joey Bleu: its a good thing they are subsidized by the state. these guys couldnt find their butt with both hands. call the number on your card/ i did that not the right number. then i got the number to the main orifice getting past the robot was a huge challenge. sometimes its best to just stay on the line rather than answer the prompts. i tried saying my membership number "not a valid response" I finally got through one thing about me i am a bludgeon i will not stop. finally i got to talk to a very nice person four transfers later. i was told what i already knew but just wanted to confirm. thanks for nothing BCBS. you havent changed since when i first got you 80 years ago. you probably will never change. you get paid whether you work or not.
Rebecca Reed: Terrible customer service. I was on the phone for over 3 hours today with them, spoke to 5 different representatives including supervisors, and got conflicting information and no answers. From the final rep, I asked him to send me in writing what he was telling me but he wouldn't.They've given me dozens of numbers for Durable Medical Equipment vendors, I have called all of them and not a single number has worked - many numbers aren't in service, some don't work with BCBS, and none have carried the equipment I need.2 of the 3 BCBS reps say I can pay out of pocket from anywhere instead of going through an approved DME (since they can't even give me one that works) and file a claim but they couldn't confirm if it would be covered or not.
shannon zitrick: Wow. This must be the absolute worst customer service. Unreasonable wait times. They just keep transferring you around because no one knows what they're doing. Incompetent to say the least.
Gigi Williams: Remarkable....friendly..nice cafeteia
Jason Gregory: I work for Blue Cross Blue Shield... the company could not be better. It really is a great place to work.
Scott Holmquist: I was in a major car accident in 2019. They were barely there for me.instead of helping make sure I keep my insurance. They dropped it even though they knew of my situation. They called me multiple times making sure I was getting taken care of from auto insurance. Then the calls stopped. Going on three years without insurance. This company is absolute garbage.
Alicia Thomas: I have been on hold for almost an hour being transferred around to different departments for my enroll ID. I spoke with Shaqualia who was extremely unhelpful. Shaqualia was very argumentative and disrespectful. She kept putting me on hold numerous times. Horrible customer service
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10. Huntington Insurance - Detroit
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91 Monroe St, Detroit, MI 48226
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11. State Farm Insurance Agent - Detroit
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7111 Michigan Ave, Detroit, MI 48210
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12. Corey Thurman - Aflac Insurance Agent - Detroit
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· 1 reviews
825 Iroquois Ave, Detroit, MI 48214
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13. Huntington Insurance - Detroit
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Detroit, MI 48219
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14. L.A. Insurance - Detroit
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· 484 reviews
21400 W McNichols Rd, Detroit, MI 48219
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15. Huntington Insurance - Detroit
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Detroit, MI 48201
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16. Kim-One Insurance Agency - Meemic Insurance Agent - Detroit
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· 12 reviews
3384 E Jefferson Ave #2, Detroit, MI 48207
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Auto insurance agency
17. State - Detroit
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· 9 reviews
5602 Vernor Hwy, Detroit, MI 48209
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18. State Farm Insurance - Detroit
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· 1 reviews
14511 W McNichols Rd, Detroit, MI 48235
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