Best Volkswagen Dealers Detroit Near Me

Karen Ogden: I walked in at 5:30p , I was test driving my new car at 6:30p. Mr. Sean Dunn worked magic ! He will have you driving again . Customer service is top tier.

Calvin Carter: Brennan Thompson was awesome, answered all my questions. Highly recommend.

Chriahawnia Thompson: Sean Dunn Thank you so much with the purchase of my car!!! You and your team rock!!!

Eddie Robinson: Marina made both myself and youngest son very comfortable although he broke all of her toy cars. She was very genuine and understood my situation and did all that she could to help me out. All in all, I left with an SUV that I have actually always wanted! I’ve already sent one of my employees to her and she took great care of him as well!

Versailles Maxey: Today I was hoping to get into a Chevy Malibu pre used and pre-owned. I didn't think that I would get approved but Brennon and Christian help me out and I was able to get into a brand new Volkswagen 2023 I recommend them to service you because they do good work by their clients.

Amanda Puertorican: They shamed us out of our money and car now we have nonthing and my kids can’t get to school and classed we bought from them because there family names and they ruined our life so hopefully this eventually gets to the right person

Brandon Plumber: Until the right person that needs to see this I will not stop whoever is the main person that needs to know what happened to me and how your sales person ruined my life I trusted this dealership would sell me a car that was in good driving condition and it wasn’t how can you sale a car that the ac don’t work engine light in on for 4 reasons and the airbags are flashing from prior damage

Amanda Maldonado: They lied to me and my husband about the vechile we purchased we tried our hardest and planned out our car buying experience there was no rush we bought a car from them they lied and kept on playing dumb about the car fax come to find out the car was in 3 accident out sales guy is acting shocked like he didn’t know 2 weeks we purchased and we gave them a car now we don’t have anything

Timika Smith: Brandon Over at LA Fontaine, Dearborn is awesome. He told me that I will be getting a car today and I did. I was looking at a 2019. I came home with a 2021 with a very nice car note that I can afford. I will definitely be referring. And I will be going back

Eva Walker: Very happy with service.. They treat you with respect.

Dale Hall: Great place…..Great customer service I just went through bankruptcy and Sean Dunn got me in to a vehicle with super low miles thank you I definitely recommend

Ckkk Mmh: Brandon was amazing at what he did and took care of every detail for me was helpful and professional

jean risby: Sean Dunn was very nice and awesome such a pleasant guy to work with he made sure I left driving in what I came in for he also was very quick and made this experience very easy I will recommend his service to anyone looking to purchase a vehicle

Joe Perinelo: Awesome dealership and service advisor Jay is always super cordial and willing to go the extra mile to meet any request and questions with my VW. I love this dealership.

joe johnson: Had a really nice conversation with David LG while my vehicle was in for an oil change and a BG brake service. Very nice gentleman. Will be coming back for future visits.

amy horvath: My salesman was Brandon Kaplan and he was the absolute best! Of all the years I have purchased vehicles he is the only way who went above and beyond to get me the vehicle I desperately needed! Hands down best! Ask for him I promise you won't regret it!

Sanaa Hawari: Working with Marina was such a dream! She’s so personable, accommodating and genuine. It felt like I was shopping for cars with my bestie, rather than just sitting across from someone who’s trying to sell you something. She listened to all of my concerns, and went above and beyond to make sure I was taken care of. Marina will forever be the only person I’ll go to buy a car from. 10/10 recommend

Lillian hunter: I Love this place. My sales associate Sean Dunn was very nice and explained everything to me very well. I had no Idea that I was going to walk in and walk out with a brand new vehicle the same day. Sean Dunn was the best sales associate I’ve ever had. If anybody looking for a nice vehicle, come to LaFontaine at 2200 s telegraph rd Dearborn mi 48124 and make sure you ask for Sean Dunn. I guarantee you you will be satisfied

Saiyonna Jolly: Sean and Brian are great and will find a way for you to get the car of your dreams. Thank you so much

Brielle Kane: Highly recommend Christian and Brandon. They really worked with me to get all of my needs met and in my budget. In todays market that’s not that easy to do.. I was so stressed shopping around and they made it easy once I got there. Totally exceeded my expectations!

Alec Spillard: if you go there talk to matthew. he did everything he could for me and was very transparent.

Lauren Winger: I needed out of my little 2013 Ford Fiesta because it had a bunch of issues. I had little credit background to work with but they still managed to get me into a 2023 Jetta with an affordable car note.

Gwyneth Dugliss: Thank you for the great service.

Gina Shay: Purchased a car today from LaFontaine. The price kept changing; after we had agreed on a price and I got the ball rolling at the bank and moved money around, the salesperson called me back and said that the car was a different price. He kept telling me he was working on a better out the door price, but after several exchanges back and forth, he basically quoted me the sticker price. After I reluctantly agreed to the higher price since I had everything in motion to buy the car and was kind of over a barrel at that point, we drove it off of the lot and it had less than 1/8 tank of gas in it for our 1.5 hour drive home. I have never in 25 years of car buying ever received a car without a full tank of gas as a courtesy. That classy little touch would have honestly made me feel a little better about this situation. I don’t feel good about this purchase and I don’t trust this dealership. I’m angry at myself for going through with the purchase.

Ashley Davis: Nick P. Was great at getting us the best deal for our old vehicle and upgrading to a minivan for our family. He wasn’t pushy and easily relatable. Great Kelly Bluebook Specialist and salesman.

Mike Keenan: Tyler was a great sales guy. Worked on getting the best final price and post sales info such as warranty options. All in all a great experience and I highly recommend Tyler and LaFontaine Auto group

Erica Hobbs: Great customer service was very pleased

BuddyMac 007: Ken Ilich an his team are by far the best at what they do. They back up everything they say they can do for you a then some. Ken went above a beyond to get me on the road with not only the car I wanted but a peace of mind that sets me at ease. I’m leaving knowing he has my back an I will recommend ken to everyone I come across that is looking for a car. Five hundred stars thank you !!!!!

Godric Saint: Had a great experience with Ken Ilich! Thank you for fast and friendly service. He was able to get me the exact vehicle I wanted at the price I wanted.

Shawn Mcgrath: Great dealership. Made me feel important, like a valued costumer. Kept me updated with what was going on and got the job done on a timely matter. Staff is always in a good mood, and ready to assist you. I would highly recommend this dealership

Rachel McCormick: Nicholas Packett was super helpful in the car buying process! I recommend working with him!

Terrance Walton: Ken gave me the best the experience here at Lafontaine he made sure that I was leaving with a vehicle that’s runs well and has been rooming care of I appreciate the experience and I refer anyone too come too this location easy process easy setup they’ll have you rolling in no time

Marlene Peladeau: Friendly service.

synnøve: Nicholas Packett did a excellent service helping me get my dream volkswagen beetle with such a *✨immaculate✨deal🌞🎀

Alyssa Garland: Very nice people that work in service! Helpful and quick!

John Deloach jr: Wonderful service ❤️

Walid Harb: It was Dearborn not Livonia

Nicki “Princess” K: i just want to thank ken ilich , for the opportunity of my first car , it only took me 1 day ….. and he got me into my dream car , i highly suggest ken …….. if you want a car thank you ken , for making this happen for me…….

Kenneth Beatty: Forgive me for my ignorance due to the fact that this is “my first car,” meaning the first car I’ve actually purchased and brought in for service straight to the dealership. Not only was I struggling to find a local dealership that was willing to work on my foreign car, you guys charged me way more money and still had to order a part from out of state? I thought the point of going directly to the dealership was to streamline the process, not make it longer. Weren’t there other dealerships at least within Michigan that had the part? That’s first. Furthermore, when I got home, my dashboard indicator still stated Oil Change Needed. My car should come home with EVERY INDICATOR CLEARED especially when I’m spending that kind of money. And again, forgive me for my ignorance, I cannot believe that you guys don’t clean out the car with just a simple once over for rinsing and dusting. That feels like it should just be automatic for every car that rolls through, especially for the charge. My windshield wipers also seem to not be working as well since bringing my vehicle back either. I could go on and on, but I plan to look for a local shop when future issues occur. I felt like I got way less for more money on a longer timeline. Sorry to be harsh. Have a good day everyone. Thx.

Ron Crenshaw: Very efficient service appt.

Zachary Lech: The entire staff at Suburban is professional and well versed in their craft. Richie Wallace, the service advisor who helped me out went above and beyond and got me taken care of fast. Can not recommend a better dealership for VW services

Dahlia Sano: Very friendly staff. Explained the process and the cost upfront. Fast service.I also liked that I was able to book online and I received a reminder the day before.

April Mckinney: They always take care of my needs and I do really appreciate them

Meldin Rizvic: Worst VW in Michigan, brought the car in for battery drain issues, some electrical component kept draining the battery and it was causing the car to not start. After almost $2000 and four months, it still has issues with the battery drainage. Also if you break something, you should fix it, my trunk or the gas gauge do not work, all of that worked prior. Bad people, even worse business. Filing a claim as we speak.

Ahmad Kabil: Great professional team! Always easy and convenient to do business

Michael Billington: I had a great experience at Suburban VW. They found the car I wanted, were fair on price, and weren't pushy about anything. Special thanks to Ryan.

Eric Fernandez: excellent experience leasing a new 2023 tiguan.

Tyjuana Palmer: What an unexpected experience. My husband and I went in on a Tuesday, just to look around, but on Friday, I’m driving home with my new WHIP!!!! 😃Ryan and Alex made the process at ease. They both had so much personality and knowledge that I was very comfortable with making the purchase. Superb....excellent customer service. Thank you !!!!

Elizabeth Ellen: I have owned four VWs, always went to VW of Ann Arbor for service. and i will go back there forever after the horrible experience i had this week at VW of Troy. DO NOT TAKE YOUR VEHICLE HERE! take it to Ann Arbor or ANYWHERE ELSE. i went in for a simple 40k mile tune up and the next day my transmission stopped working 40 miles from home and i had to call a tow truck! so far they have not financially compensated me for my towing or refunded me any of the THOUSAND DOLLARS i spent at their shop this week (only to be left stranded at a gas station for from home). DO NOT GO TO VW OF TROY! if you value your life and $$$.

Mary Jo Rosen: Richie was Top Notch!

Maia Kern: Great service. They always have me in and out as fast as possible! The service writers and techs are nice. Been taking my GTI here since I bought it a few years ago and will continue to :)

James Page: I found this dealership online and I’m so happy I did. After having my previous vehicle become a total loss after an accident I was so stressed about buying another car. However, Drew made my car buying experience a breeze. He was very understanding and took the time to make sure I was comfortable throughout the whole process. I really appreciated his transparency about everything, and unlike other salesmen he was not trying to rush me into getting any car just to get a commission. In addition, he was very knowledgeable about the ins and outs of my new vehicle. The sales manager James is also amazing. He worked really hard to make sure I was able to get my new vehicle with the lowest rate possible. Lastly, Alex in finance was very helpful with completing the finance paperwork, and he made sure I was able to understand all the documents I was signing and answered all of my questions. This is the best dealership experience I’ve ever had. I recommend if you’re looking for a new VW to go to Suburban Troy as you won’t regret it.

Andrew Halbert: Completely painless and absurdly easy process. I haven’t bought a car at a dealership in a decade. Stephan was great, the giant Red haired guy that did the plate transfer was amazing. I was like “That’s it, I can go now?”. Apparently I have PTSD from the SOS, I was expecting to need my medication after this exchange. SEEMLESS.

stephan s: Anthony takes care of me in the best way possible. VW Troy does it well.

Denise Shannon: Service is always excellent! The staff is friendly and they always provide great customer service

Ann Liano: This dealership has so much to offer in variety, customer service, and pricing. Please see Drew for an easy no hassle purchase.

Mustafa Kothari: The staff is very professional and good to work with. They make the car buying experience fun. The car was thoroughly cleaned and in provided a full tank of gas.

LaToyia Douglas: BEST SERVICE DEPARTMENT!! Richie is AWESOME, always gives me GREAT service!!

Tamilya Davis: Rich helped me with the service of my VW and ensured that it received all the necessary service needs for its mileage. He was extremely helpful and my car was ready in 2 hours as promised. This was my second trip for service since moving to the area and it will be my go to place for my service needs as long as we live in the area or until I decide to trade or sell my VW!

Brothers Custom Automotive: I love my 2012 Jetta Sportwagen.I will need to find a new place to have it worked on though. After the treatment I had on the phone with the service writer yesterday, I would never even buy parts there again.I am completely disappointed and insulted by the way the service writer spoke to me, from the moment he returned my call. Rude, unprofessional, & insulting. I had planned to have my car towed there for “fairly common problem” but I am so turned off by the way that he spoke to me and the complete lack of professionalism. I am literally stunned. As a woman who works in the auto industry and deals with customers on a constant basis, I see absolutely no reason this person needed to be so rude to me when I was trying to spend money at this facility.I am really bummed out out this.If someone would like to talk to me about this in more detail, I’d be happy to discuss it.Thanks,AutumnI would like to know the in the past I have had perfectly acceptable service, especially when buying parts the previous service manager was always really straightforward with me from day one when I bought this carI suggest some employee training.

Michael Barrs: Michael was thorough and explained everything. Shuttle ride was prompt. Van was clean. Driver always engaging. Subsequent communication was excellent. The video was well done and a reassuring way to document and explain activities to the customer.

Mike Weaver: The technician did a good job despite the fact the dealership was short staffed and the part had to be ordered.

Anita Daniels: I got the text/email for what my service was going to cost, got to dealerships with an updated bill difference $167, not cool.I’ve always received the cost in front .

Mary Lou Johnstone: The pick up of my vehicle was well done. Mike was attentive to the needs of my vehicle and my concenrs.

Audrea Colston: Rashad was very nice. From the time I came in and ordered my car to the time he placed my plate on the car. It took about 3 wks before the car came in, but Rashad kept me updated. I did not have to inquiry about the status at all. In terms of obtaining approval, they made it easy. Mikal from financing also made it easy and explained all of my options. The signing process was great, love the paperless concept.

Jieun Kim: He apologized to us for the late service time. And he explained to me the reason for the delay and the approximate time, so I was able to wait well with my child.

Nancy H: Always consistence with dependable service which is done right. Projected time estimates are always accurate.

Nyonnohwah Freeman: The speed and accuracy of the customer service is unmatched. I got great service and the people here were very helpful.

Phill Simmer: Had to take my car in over an electrical issue. Had a very positive experience while the issue was being taken care of. Employees were very accommodating and kept me well informed in the issue. Would recommend coming here again.

Pat Sersen: Kevin was very professional in handling my recall appointment. The work was done on a timely basis and my vehicle was nice and clean when ready to leave.Walter - an old friend and new car manager even help me handle an apparel purchase. See you in a few months for an oil change. I love my 2019 25th anniversary Jetta GLI. I do miss having a compass and the date displayed on my dashboard as I have had on my previous vehicles.

Marlene Venegas: Excellent service

Tabarak Hussein: I went to many different dealerships to buy the car I’ve been looking for but most of them made feel unsafe to sign those papers and take the car. On a Friday I decided to go to this dealership and look for the car I’ve been wanting and there I met Mayce. And absolute angel and I HAVE NEVER BEEN HAPPIER. She was amazingly helpful and genuine. She helped me and gave me the best advice ever. My parents were extremely happy and comfortable with me buying the car as opposed to all the other times. I strongly recommend talking to Mayce once you go there and ask for her help. I asked for a car on Friday and got it on Saturday!! I’m extremely thankful and happy with it!

jose ramirez: Great service and representative explained me all the details

Mike: The customer service is so poor and so unprofessional and so slow 👎🏾👎🏾👎🏾👎🏾

Ben Stewart: Rashad and Mike were great, but I would have liked better communication about the price jump when the car became a CPO.

Peter Graham: My visit to the service department was fast and efficient. Also, it is really nice you provide a car wash after every service appointment too. Thank you

Emily Miller: I purchased my vehicle from the Gezon dealership in Grand Rapids. Staff was extremely rude and would not let me make a maintenance appointment when my front sensor stopped working and my brand new 2021 car was still under warranty. Since moving here all staff has been extremely kind, helpful, and listens to what I have to say about my car. I.e staff was not rude when I noted my tires were directional for rotation as previously experienced.

Alexis Moceri: WOW! Mike (service advisor at this location) single handedly changed my opinion of Volkswagen and car dealerships as a whole. I had an absolutely awful experience with the Volkswagen of Downtown Chicago and have been very hesitate on bringing my vehicle back there. So I called Mike at Suburban Volkswagen of Farmington Hills and he was BEYOND helpful. Mike took a weight off my shoulders and has made me feel like my car is FINALLY in the right hands. Thank you for showing empathy and being so understanding after everything I've been through so far. Looking forward to working with this dealership and would 100% recommend going here for assistance!

Phil Hei (The Other German Phil): The process of buying a car seems unnecessary difficult and long.I wasn't able to place a order according to the manager of my sales responsible, so I had to buy a vehicle in stock. I paid in cash, still had to talk to an extremely pushy financing person for stupid insurances trying to add 50% to the sales price, actually twice, as a new software was introduced and they were not able to explain me the actual price I was supposed to pay on the first try (2 days later with the second finance guy it was suddenly 100 USD less).Still, an additional 4th person is yet to come to explain me the vehicle. I am used to have all this from one person, which fastens up the whole purchasing process.It just seems a huge hassle for me as a customer and for the sales person. I am not used to such complicated processes from Europe.

Chad Brautnick: The repair is great, however we've had parts on order the last couple of times in and we have never received a call or any notification that they arrived. We always have to call and ask. Last time they came in, we were never called, and they actually put them in stock instead of contacting us. If we coukd actually be notified when SOPs come in, that would be great.

Jon Wright: Process was extremally easy and Bryan was a great help with getting the transaction completed. I would highly recommend this dealership.

Tina Hooge: Vyletel is always friendly and will get you what you need. Best customer service around. Always quick and efficient!

Michal Adamski: On time, no issue with scheduling many openings, very good explained by associate

Marianne Maiuri: It was a quick and easy process. My salesman was friendly and helpful. The test drive was great and the way the car handled is what sold me.

Cameron Doane: Amazing group of people! They make the car buying process so easy and efficient. Be sure to ask for Mike!

rob bachula: Have bought last 3 cars from Mike Frank and he always does a great job.

Michael Marcil: I have been going here for about 5 years. I always have to go back after a service because a problem light goes off on my dashboard after I leave. Pretty disappointed that I always have to return a few days later to fix something they didn't fix right. They are pretty nice and fast but please do a better job ensuring everything is fixed before you send us on our way. I live an hour away and it's inconvenient. I've also gone there twice to change my tires but they didn't pull them from the warehouse so I had to reschedule. I hope my car is fixed without costing me extra money.

James Rogers: The people in service are always very cool. Thanks guys.

James Everett: Great service

Barb Stowe: Thanks Kevin for a great jobVYLetel VW. Never disappoints.

Randy B: Nice selection of vehicles, considering the current market

David Kendra: If you are in the market for a used car, I highly recommend you reach out to Gino C @ Vyletel in Sterling Heights.I honestly loathe the thought of buying any car as I have had way more bad experiences than good. And I really didn't want to buy a car in person from a dealership - I wanted to buy from one of the 'on-line only' dealers - but the price on the used truck at Vyletel was too good to pass up. So I was expecting another bad experience of pushy sales people, price changing, being held hostage, and no post sale support.My experience could not have been more the opposite with Gino. From start to finish Gino made the purchase process transparent, appropriately informative, and most importantly - he delivered on everything he said he would do.I feel like I found that incredible hole-in-the-wall restaurant that no one else knows about....and while it may seem I am doing HIM some favor by posting this review - which he rightfully earned and deserves - I am actually doing YOU the favor.Don't change Gino - you are the good person every car buyer is hoping to find when they walk on a lot! Thank you!

Adi: I made an appointment to replace all 4 tires and alignment, they just replaced my tires and I had to lose another day of my free time to go and do the alignment.And then when they gave me the paperwork at home, I saw that it was given to me by another person.And always something

Maria Payne: Bryan H was phenomenal! After going to several VW dealerships, Bryan was my saving grace! He was able to find the exact car I wanted for literally half the price of what I was quoted elsewhere. Brian was friendly, knowledgeable and efficient. This was by far the easiest and most enjoyable car shopping experience I've had. Thanks Bryan!!

Thomas Murphy: Always great service!

Mary Cybulski: My service was addressed immediately by the service representative.

Liora: Great service !

Al Robotnik: Put scratches in my car would not fix thexcellent terrible service

Larry Cobb: Vyletel, has the best personnel. Mike Frank in sales has sold me and my family atleast five VW's. The best...Service manager, David, has always given my family the best service.

Jackie Ford: N/A

Donald Polak: The best dealer in Windsor for ANY brand. This place has taken care of me and my family better than any in my lifetime.A trustworthy sales staff and top notch service.This service department and their technicians are the only ones who have ever serviced my vehicles since the date of purchase. I have been with them for over 18 years and will continue as long as they are around.Now my daughter is a proud owner of a new 2023 Jetta continuing the family trend.

Noah's World Bergen: Wonderful… stress free experience

berolgea gigi: Very good and knowledgeable staff ,thanks Spencer, Stu and Ian

Shelby Freeman: Just bought a 2019 Golf GTI my salesman Caleb and his team went above and beyond to get me the best deal possible. I couldn’t be happier.

Yaksh Kumar Sharma: I recently had a very disappointing experience with Volkswagen's service department in Windsor .I brought my car in for a rain sensors issue and was extremely dissatisfied with the service I received.I appreciate that they took my car to see the problem.But, After service they advised me that rain sensors are working in a good shape as before but in actual, rain sensors were giving me the same problem. I also told them after the service that the rain sensors are not working and giving me a particular problem every time but they just advised me that they checked it and everything is all right and have a nice day. Still rain sensors are faulty . They were not able to figure out what’s the problem was and told me there was no problem.Overall, I was extremely disappointed with the service I received from Volkswagen. The company prides itself on producing high-quality cars, but in my experience, the customer service left a lot to be desired. I would caution anyone considering purchasing a Volkswagen to do their research and consider the potential service issues they may encounter in the future.

申盼鸿: I am a loyal customer of Volkswagen, and this experience has made me feel that my choice is correct. Impressed by the sincerity of the staff here. Cars are related to safety and need to be carefully considered. In addition to the good performance of the car, smooth，tough base，expertise handling； the support and care for customers makes me feel loved in this country. Trust this brand, as always. Volkswagen of Windsor，highly recommended. Thank you very much for your attentive service and wish you all the best！❤️

Rob Chiasson: Great service and staying on top of my maintenance schedule for my VW since i bought it their new.

Jeanine Jodoin: Always receive the care I expect from my dealership of choice!

Vlad Pop: Great fast service

Jer Tap: Staff is knowledgeable and friendly.

Riley Bates: Friendly staff, great service. Go there once in a while for parts for my MK3 TDI. Have always been very helpful.

Osamah Al Sheblak: Bojan is a great sales representative. I encourage anyone who wants fast and awesome service to contact him. He was really helpful when I got my Volkswagen Jetta. Amazing work!

Anna McMurdo: VW Windsor had our perfect car, a certified pre-owned Golf R in mint condition….BUT… we live in British Columbia! Enter sales associate Bojan Dzepina - WOW. He handled A-Z of the process and additional paperwork involved for an “out of province” sale with extreme professionalism, courtesy and efficiency. The VW Windsor team treated us like VIPs when we arrived at the dealership and really made us feel part of their family. In terms of safety inspection, CPO certification and regular service (appropriate for the age/kms of the car), Jason and Jeremy from the service team knocked it out of the park! This gave us immense confidence for our upcoming drive from Windsor back to British Columbia. The car performed perfectly and purred like a kitten (or maybe a small Lion 🦁) and still does. This is the best car-buying experience we have ever encountered thanks to the VW Windsor team. We were absolutely blown away. If you want to have the stars align (safety, customer service, professionalism, respect, price, knowledge, etc., etc) go see Bojan and his colleagues @VWwindsor! 5 stars ⭐️

MANJOT SINGH: The worst experience ever found in the volkswagen. I went for service the EPC light on dashboard which is for electrical . Instead of repair the particular issue of problem , the were saying your engine oil level was low upto 4 litres and i already filled the engine oil two days back by myself to the top level . My car was under power train warranty and still they just charged money for no reason . They found the issue of dripping the oil one drop in a week . How it possible the oil level down by 4 litres . Only the answer they have it’s volkswagen policy , can’t do anything .Thanks service department to not come again or recommend anyone .

Meghan Coletti1981: We had such a wonderful experience yesterday buying our new Atlas! From our kind Salesman Sami, the IT tech Aaron who walked us around while we waited, to the receptionist who stayed late, the service manager who made me feel better about my trade in, the financial advisor who made us relaxed and had wonderful stories and gave us a good laugh. They made me feel confident and excited instead of the anxious feeling I had gone in with. I couldn’t be any happier with our new car. We will most definitely be return customers. Thank you!

Adeel Kazmi: Yet to experience the service but overall a good experience.

Matt C: We had a recent experience with Volkswagen Windsor that left us feeling taken advantage of and disappointed in Volkswagen all together. We have a 2013 Jetta that began having intermittent starting issues and a burning smell, so we had the car towed to VW Windsor. Since it was there, we asked them to also inspect the AC that stopped working last year.We got a call the AC inspection and recharge was $260 and it didn’t fix the issue as a new compressor ($1,400) is needed and to fix the starting issue we needed a new starter for $727. My girlfriend is very dependant on her car for work, so we reluctantly gave them the ok to fix the starter but not the AC and went to pick up the car a few days later.Our first clue that this dealership was dishonest was when we went to pick up our car. There was an extra charge of $279.90 + HST added to the bill and after over an hour of trying to figure out what this was, they realized it was related to diagnosing the issue and it was accidentally doubled. They did waive the fee after an hour of arguing and we drive away thinking our issues are fixed.Within a week the car is having the same issues and we call VW Windsor to let them know that the $1,100 we paid them did nothing. We took our car in yet again, which after a couple days of inspections the answer was that they have no way of diagnosing because they couldn’t re-create the issue. They have a list of items it could be but it would be up to us to keep paying for each fix until they found the ultimate issue. The original $1,100 was completely lost because they thought they “fixed” the issue even though it continued. Their recommendation was starting with the ignition coil for $600 and going from there.At this point feeling like we’d been scammed while in a vulnerable and desperate position, we decided to take the car to another dealership. This non-VW dealership had a different standpoint, they actually spent time with the car to try to find the issue versus Volkswagens method of giving a list of expensive repairs to rip off one of their customers. This dealership found that the 9 year old car (with 180,000 kms) had THE ORIGINAL SPARK PLUGS. This meaning that while the car was continually serviced and inspected over these 9 years at VW Calgary, VW London and now VW Windsor, never were the spark plugs ever looked at. This non-VW dealership replaced the spark plugs for $160 and the car now works like new INCLUDING the air conditioning. This meaning that the $1,100 we spent was completely inaccurate, the $1,400 to fix the AC was a complete scam and the list of repairs they had to fix the starting issue were completely wrong. A simple $160 was the answer for everything!I have tried contacting the service manager Jason several times to explain the solution and have yet to hear back although I’m betting once seeing this review he will finally call back. I can say after this horrendous experience with a scary level of negligence and/or incompetence from VW mechanics and service staff we will not only never set foot at this location again but have us reconsidering ever being VW customers again.Update: Spoke with Ruth and got nowhere, their stance is that their mechanics are experts and the fact that we paid $1,100 to have nothing fixed from her dealership doesn’t bother her, nor does the fact that another non-VW dealership fixed the issue quickly and cheaply. We are still shocked at how we were treated and will never return after being taken advantage of like this.

Tom Spalding: Very nice and Friendly Staff. Seem to work well as a Team. They did a Great Job helping me Pick the Car of My Dreams. Volkswagen Golf R. Have to wait 6 to 8 months for Delivery. But that's the Norm these Days. Can't Wait.

Logan Willie: Couldn’t have asked for a better experience at Volkswagen of Windsor. Bojan Dzepina gladly helped my wife and I quickly find the SUV of our dreams. He’s an incredible representative and I’d encourage everyone in the market to give him a shout! We’ll certainly be back!

Saeid Najafian: They don't give you the right information at first place to lead you to apply for their cars and after that they change the rules

Juan Carlos Osuna: The service was faster than expected.

Carl Sallee: I've always received good service here everyone is friendly and helpful.

Patricia Holland-Ott: I ordered parts from the parts department. I accidently got the wrong part number ordered and they looked up the correct part and offered to make the exchange. Very friendly service.

Alper Durmus: My service rep Jack was very professional and helpful!

Greg Crosslin: No one area. Overall great experience.

Heather VanGorder: Always professional & very detailed.

Sheila Mazzola: Ok

John Ungur: My service rep Michael was super helpful and friendly. Everything was performed as described and the car was ready quicker than expected. Overall, a great experience!

Gustavo Melo: Disappointed with the service. I was told that my car was ready, on Friday. Came to the dealership on Monday morning and waited a lot of time to receive my vehicle. While waiting I received almost zero updates on what was happening. When the car came, there was some fluid spilled in some parts of the engine compartment.I had to cancel work meetings because of the delay to get the car.Overall, the communication could have been better and the car "ready" message should come only when the car is ready.

Nermine Samuel: They were very pleasant and not pushy

Rigoberto Perez: Great support on getting the vehicle that we were looking for even this vehicle was not available in the preferred dealership it was obtained in a quick way in other one and get it ready the same day

Connie Romanelli: Friendly efficient service advisor. Work was accomplished in time promised.

Taria Morris: I chose this rating because I walked in to just browse what was out there. To get a fell for pricingn inventory, and etc. and ending up signing on the dotted line 2 hours later.

[Kit] Melonite: Folk there are always nice and straightforward with answers

Hugo Gtz: It was a great experience with Rolf.

Norm Prange: Great new state of the art facility. Great service too. I have been taking my vw cars here for years. Josh is extremely helpful and knowledgeable in vw service and repair.

Dylan (BlueberryLemonade): Always a simple process when going from car to car with these guys. Rolf has helped my family with 4 vehicles now, always a pleasure.

Lauren Goltz: Great salesman and service. Love my Atlas!

David Nichols: Stress-free car buying experience. Elizabeth was very knowledgeable about the different models and trim levels. She was very helpful and most importantly never pushy.

Dirk Gaiser: Kaitlyn Milkey was outstanding! She went the extra mile and treated me like your best customer even though it was the first time I brought me car to Fox VW.