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Internet service provider
1. Xfinity Store by Comcast - Detroit
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· 298 reviews
3907 Woodward Ave Suite A, Detroit, MI 48201, United States
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Pamela N: They always seem to take care of me. Very polite, efficient, and professional. The young lady muti task very well.Came in to exchange a modem. Was in and out in like about 5 minutes. I will return here for my Xfinity needs !!! Keep up the good work young lady !!! Sorry that I didn't get your name. But she sits at the first desk as you come into the store.
Monica Simpkins: Transferred to phone lines. None are working
James Floyd: There is not much to say they were friendly and helpful
Queen Asia: Pretty quick
Terrell Thomas: I was seen quickly and helped ..my questions were answered
Tanya Dillard: Great customer service
iguan: Love this place.
the denise reed principle: Easy direction, there in just 5 minutes. It took me 20 minutes to find a parking space!. The place was very crowded, but an associate greeted me within a few seconds after my arrival. My online order was ready for pickup, and I was out the door on my way back home.
Steven: Very helpful staff
Michael Curry: It's ok
Curtis ciers: Excellent service
LilLaten Biggs: im good god onn they azz
John Penley: Horrid customer service and professionalism.I'd suggest going another route. This is the type of establishment where the customer service people don't like their jobs and pretty much show it in their behavior and demeanor towards customers soon as you walk in. 🤷
Hamzeh obaid: Positive:Professionalism
Rob Manning: They were no help at all
Julianna Garber: Started and stopped service at this store. They were always friendly, quick, and respectful. Didn’t try to upset me on anything and made sure I got a deal that worked.
S J: Thank you for this location. But it needs to be one or two somewhere on the Eastside of Detroit. The employees are great and are very helpful. I go here to pay me and my grandma's bills there.
Van Gibson: Great service
Gwendolyn Bartholomew: Xfinity has employees within the company stealing your information and using your credit and debit cards. I pay with cash because they got me twice. Be careful when dealing with them. Watch your accounts.
Cassandra Glover: Very Quick Service And They're Very Knowledgeable About There Service 👍🏽
Robert Kendrick: That's what everything for Xfinity mobile and internet and cable TV
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Internet service provider
2. Xfinity Store by Comcast - Detroit
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· 17 reviews
1367 M-102, Detroit, MI 48203, United States
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Pete Dent: Service was excellent too me......!
Leen Mallory: The Kiosk was quick and easy. People in the store were pleasant and friendly
Jeri Streety: Easy in, easy out.
Todd Johnson: I went there last week and the young man helped me out very excellent to transfer my Verizon phones over to Xfinity phones. We had a little trouble with with Verizon but we got it through.
Roger Jackson: The people was very nice
Daryl Porter: Promises promises never true
Loni Boss: Good service, clean
Cuong N: Comcast deals are a joke. They expire in 12 months so they can hike up their prices and make higher priced promos. I left for ATT Fiber for a similar price that won't change.
Michael D. Williams: I have come back to this store for a $47.65 refund, TWICE!! I have been patient, sitting INSIDE the store for 55 mins!! I left. Came back a week later. Still sitting for 30 mins!!! They are having the hardest time refunding my money that took them 4 seconds to take. I have the receipt, I have my ID. What’s the problem????????
Her Thoughts: I wanted to start by say the entire experience was not bad at all but when I walked in the store there was three ladies staring at me. Not welcoming at all, nor helpful.. My actual service was rushed and overall not the best.I later returned and was properly greeted better by Lana & further assisted by Christina who both were a greet help!!! if you see this YOU GUYS ARE DOING AMAZING!! The positive and helpful attitude you guy carry goes a long way.
Jake steal: I walked in to the store extremely beautiful store trying to pay my cable will sell representative was extremely rude to me sent me to the back kiosk when there was clearly other employees that could have helped I felt extremely uncomfortable 😳 and wanted to pay my bill and get out of there asap
Aisa Gawbah: The place is nice, but the problem is that the workers are a little slow
Jonathan Winston: For me to watch television and so forth.
Tisha Doakes: Friendly and fast service!
Sarome Ward: Outstanding staff
Jamil Alrayes: The best people
Edwin BURKS: Excellent superb
George Henry: The atendance from LISA great service she very profecional
Isadora Vincent: I walked into the store looking for some assistance because my phone broke the day before (just got it a few months ago) and I was wanting help switching back to my old phone. I also was hoping to figure out a possible solution for getting a new phone so I had some questions and just wanted some general help. The lady that ended up helping me didn't seem very willing and wasn't very nice about it at all. When I tried to explain she told me to just do it at home and I got the feeling that she felt my problem wasn't big enough, especially when other people came into the store after me and were waiting and I noticed her glance over to them. I felt rushed and like she didn't actually want to help me, and I felt dumb because she acted as if I should have known what to do. I have never had my phone break like this before. She also kept saying they couldn't do anything since they don't do the repairs, but again I felt rushed and like she was trying to brush me off. I understand if the phones need to be sent in to their manufacturer, but how am I supposed to know that they can't process that stuff through their store location, especially when I have never had to deal with a broken phone before. Basically the questions I was asking her and trying to clarify, I felt like she was talking to me like I was dumb. Only gave 1 star because she did switch the sim for me, but she seemed hesitant to do it at first and then continued to make me feel dumb and not important. Even though I am a paying customer each month...
will carpenter: Thanks Maianna.
Jim Smith: From start to finish Jwan was AMAZING! I had to clear off someone's debt off of my new address and after i got home with the new equipment I realized there was no connection from the poll to the house. Time to order a technician to come out. I'm pretty sure that it was delirium from moving all day but I could not get to a live person through the automated system. I was able to text Jwan for suggestions or a non automated line, he was able to put the order in without issues and I have the technician on their way. So Jwan made the exciting stressful day of closing on a house and moving so much better.
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Internet service provider
3. Xfinity Store by Comcast - Dearborn
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· 121 reviews
18900 Michigan Ave K120, Dearborn, MI 48126, United States
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Ron Washington: Nice friendly and clean
Barbara Waites: Unfortunately I can’t give zero stars. I went to the store to return a box from an old account. The representative canceled all my services on my new account which had me on the phone with Xfinity for over two hours on top of getting a technician that has to come out now because of a simple error, the main thing she kept asking before she would even give me my receipt was to give her a 10 star review.
Uday Khetani: Very rude and unprofessional people.
Ibrahim Aljobury: Not even one star got here at 6:11 pm n they closed
Lissy Lyons: Very very horrible service ruined my day just being told we have to wait another 3 days on top of the 4 we already waited just for some internet never have I had such awful service
Ali Asad: The worst customer service
Tiny: Hailey was hands down the best!! She is so nice, efficient and knowledgeable!! Tia Butler approves this message 👏 👌
Robert Kendrick: They have pretty much everything I had needed and wanted for my internet and TV
Adam Alsarori: Don’t ever think to tranfer to x finity it’s really careless company the charge more than your bill and u dont even find someone to talk to , i called everyday for an hour . I will cancel my service with them and i will do my best to sue them about all the inconvenience and time i lose with them
Shantia Spencer: Xfinity has the worse customer service it is terrible you are unable to speak to a supervisor the customer service is rude and don't help and they hang up on you I need the number to corporate
Gloria Jenkins: I had a appointment with Xfinity At 11am. Arrived at location. Ms. L. was very helpful.She was able to solve my problem.
Jane Smith: Worst store in existence. Stay as far away as you can unless you want to be sucked in by a blackhole of endless circles of customer representatives, poor quality assistance, and slowly feeling like you're going insane. The security tech tried to molest me in my own home. Xfinity paid me $300 to stay with them after they failed to deliver my $50 gift card with a promo. I've had it with this company. Their service isn't even that great. They overcharge for unlimited and you don't even get unlimited. Basically if you want to be screwed over after every turn possible, get xfinity. You want to fix your phone with insurance ? Forget about it. Customer service is impossible for them.
Azat Yassin: Only the girls working in that place the boys Are hiding in the back thank u alexa for ur help
Mohamed saleh: Great service.
RIYADH MAGRAD: They good
keila Hollingsworth: The young lady that help me at the Dearborn store was awesome thanks again for all your help 🤩
Arturo Garcia: Lena help me get everything set up on my phone
Rob B: This store and it's workers is tolal chaos and madness. I don't think anyone there knows what's going on. I don't know if cooperate head quarters knows what a mess this place is. And they shameful way they ask customers to give them a great review for bad service. God awful
Maria Negrete: I've had my service a bit over a month and I have been so upset with the service I get that I wish I never signed up for it. It has been nothing more than a problem for me. The representative that I initially spoke with was very kind.
Caroline Harris: My only complaint with the service is the automated system...what is the purpose of calling if you can't speak to anyone...Comcast customer service is no longer an option as you all are using a customer automated service..I'm in agreement with other customers and believe the cost of the service is extremely high especially when there is never anyone around to take on the phone...you should stop advertising customer service options as you don't have any customer service team members...I should always be able to speak to a live person unless you don't offer customer service and at this time this is not something you offer. Comcast/Xfinity correct the customer service option or advise your customer that you don't have that option only an automated service with predetermined options that you can proceed on. This way when customers call they already know they won't have an option to speak to a person.
Deb Tackett: I'd appreciate it if you would stop racially targeting my family and purposefully taking down our services that we pay way too much for. I'd also appreciate it if you would stop taking my services down right after we Pay the bill just to punish us for existing. Also if you're gonna keep poking the bear I'm gonna come up there and it's not gonna be pretty. Please go back to your own country. Ours has enough shady ignorance.
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Cable company
4. Comcast Cable - Detroit
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· 78 reviews
13832 Van Dyke Ave, Detroit, MI 48234, United States
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Gamal Algahim: Nice and fast service
Scott Gerhart: I absolutely hate Comcast and specifically xfinity. Wasted probably over 30 hours of my life this past year trying to get the home security system cameras to work. Spent hours with tech support and had technician come out. Cameras still don't work and xfinity will not compensate. Switched to a xfi gateway and after hours with tech support trying to setup i gave up and will just continue to use my own equipment i own. Also no military or hero discount. All this company cares about is profits.
Matthew L: I drove all the way out there for an interview- only to be discarded right away because of my hearing impairment. The guy pretended he had a conference call.Discrimination
Reese Reese: Maleek was awesome!
Royal4775 LOVE: Great New Location and Awesome Service!
Paula Braden: First, let me say that I love my prepaid internet. Second, I'm eligible for internet essentials, but the prepaid has better speed, connection, etc., so I pay the $45 a month. The reason I'm writing this review, and the reason you lost 2 stars is because I really don't think it's fair (at all) for the internet essentials customers get the EBB, (of which I am also eligible, and was approved!) and the prepaid customers don't. They only pay $10 a month!..We pay $45!.. please make it make sense!.. I love y'all, but, not fair Comcast (Xfinity)
mamdooh alguhem: The best company
Patricia Curry: Didn't go.
Aerial F: Great
Big Lo: Very poor customer service they have you sign up for contract that you didn't ask for they change your packages without your knowledge the company tells you that they were going to give you a refund and don't give you a refund very very poor service find another cable company internet provider wow dish AT&T leave comcast alone
Chanel johnson: Don’t get Comcast they are very expensive I paid them $700 and they turned around and gave me a $500 bill
Mubin Ahmed: Wish I could give them a 0. Literally cancer.
Тарас Андріїшин: They are closed on sunday!!!!
#313Growking: Love it because its never anyone on there!! Just run in and pay my bill! And its the only one near me for miles.
Jr Hudson: You almost have to be a millionaire to afford them
Beth Rogensues: Fast
Regina Hendricks: ok
Hamzah Nasser: the bill came to $209 on a $90 promotion
Marie Walker: I don't care for Comcast they are just to high in cost for all their packages if they come down from their prices and stop taking people's money the way they do I would get cable from them instead of using other cable companies out of the city of detroit
Ejae May: This place is closed and they've been closed for years. This location shouldn't even be on the map !
Joseph Smith: AAA AAA AAA AAA Alabama AAA Alabama AAA Alabama lol ll pop pop kdfrkkolopllolohlpool Alabama Anastasia AAA Alabama AAA assalamualaikum Alabama Sasuke m kll.gohooólo
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Internet service provider
5. Xfinity Store by Comcast Branded Partner - Southfield
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· 92 reviews
29131 Telegraph Rd, Southfield, MI 48034, United States
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Kyle Urbin: Very helpful!
Tammy Graves: Number 1
T.L. Simpson: Excellent Staff. Mya was great!
Julia Belaya: I had a good experience with this store 03/19/23 . Sales person JaVonne helped us to solve our problem, that was very unique problem, he took his time and we left the store absolutely satisfied! Thank you again!
Pavel Sardiko: Really want to give thanks to an employee who went by the name of JaVonne. He really helped us out with a complicated account situation and managed to figure it out for us!
Portia Martin: Pleasant customer service and they all knowledgeable
kerby hickman: All 4 employees stayed seated and staring at their phones when i walked in. I was the only customer in there and they couldn’t be bothered to help me.
Carolyn Allison: The representative Kayla gave me excellent service today February 8th 2023. It was a pleasure working with her
Lexi: Friendly, efficient employees. Clean, inviting storefront.
Billy Brock: Awful! I stood in a line for 45min that didn't move once. I left and went to another store and was in an out within 15min
Pamela Hill: I just returned my equipment after switching over to another vendor. I kept the Internet, because in my area, Xfinity is the most reliable. The young man who helped me the closest to the door when you walk in, was wonderful. However, the second young man who was there begin speaking about getting lunch. I jokingly said oh, don’t talk about food. I’m so hungry. He proceeded to go off on me calling me, ma’am, and telling me that he had the right for his free speech. What? Why are we having this conversation. I simply told him that I was making a joke, because what he was ordering sounded good. He rolled his eyes and walked away. Adding that to the fact that my service was not canceled earlier this month, when I spoke to infinity online, and that they continued to bill me at the higher rate for internet speed after I told them it was no longer necessary, as I was no longer working from home, made this a very poor experience. The young man who helped me was outstanding. The rest was unfortunately a very negative experience as I will have to make a 3rd call to get this resolved.
Hannah Backhaus: This place is ridiculous. I went there on September 4th to trade my iPhone 12 in to a iPhone 13. When going through the process the man at the counter I told him I wanted the iPhone 13 Pro Max with the biggest storage. They stole my iPhone 12 and it’s been 3 months and there’s no trace of my iPhone 12. They were supposed to send it in for a trade in to assurion. They are scamming people with trade ins and selling phones on the side! Do not go to this store! I have yet to hear back from anyone!
Angela Mitchell: The customer service was awesome at this store.
Julijana Genadieva: I was at the store to open a new account for internet. Kaya explained me about the options. She was very nice, polite and helpful.I strongly recommend this store because the customer service is excellent.
Kevin Krot: This store is uneducated and doesn't care to do any research. Online tells me one thing, and if you go here, they say they can't do it; if you go to another store, they get it done. They don't know the promotions or even care to look it up. Three workers doing nothing but sitting and chatting
Deanne Luterman: A very pleasant, effortless experience returning my daughter's equipment. No line, no waiting. I was greeted at the door and both people who helped me were very happy and sweet. It was actually fun. I finished the return, got a receipt and was back out the door in sixty seconds. Thanks guys! You rock!
Andre Underwood: Good customer service very helpful assistant manager resolved my issue and his employees were professional and helped me get my new phone definitely recommend this location to anyone .
Cynthia Jones: Amanda B. Did a great job in helping me, she was patient, informative, and professional. Great customer service.
Josh Liddell: Such a great experience at this store. Everyone was so helpful and Amanda was great at getting my wife and I setup with new phones and internet. We brought our kids (1 & 2 1/2 year old) and they let the kids put on whatever they wanted to watch and even brought them popsicles. I highly recommend this store and disregard any bad reviews. Probably just people having a bad day looking to bring others down with them..
Jose Lenildo: This store staff is just amazing specially HK and Amanda. That's the only reason I never left Xfinity: the crew. They are gentle and very helpful.
John Coldwell: The staff was very nice and helpful.
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Internet service provider
6. Xfinity Store by Comcast - Troy
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· 370 reviews
1981 W Maple Rd, Troy, MI 48084, United States
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Kyle Fawaz: A few small hiccups but Xfinity still beats anywhere else. Good service and great internet. I like that they don't hold you hold you hostage with the bill incase you move or something.
Kyle Urbin: If you want a new phone or help you may as well be calling their customer support line because they can’t or won’t help. Sales rep yesterday was nice as much as she couldn’t help. Last time I had a really rude sales rep who wasted my time for an hour then said he can’t do the thing he previously said he could. If you have a “branded partner” store in your area go to that instead. They are so much more helpful.
Miranda Redley: Always crowded.
Virginia B Lee: Extra fast request turnaround!
Perry: Cheers to DeAndré! I came in today to resolve a few things and left very happy. Thank you for all of your help and answers to some other questions I had. Great service. Well done! 👏👏👏👏
Arneada Turner: Technology has really changedKnowledge is very powerful 😆
Kim Arnett: Krissy was great with helping us out. Went in to figure out why cable was having issues. She suggested checking modem speed. Needed new modem. We then saw a deal on phones. She told us we could add phones to our plan and get a discount. Had trouble with Verizon switching over but Krissy got it straightened out. A week later we noticed that the bill never decreased like she said. Went back and another associate told us we had wrong plan and no way to fix it! What! Never would have switched if I wasn't getting the discount.
susan howes: Friendly and helpful.
Amber Jones: Love it! Makes paying your bill easy with the kiosk
Renee Tavaluc: Easy people to work with!
Georgia MICHAELSEN: Marvin has the best customer service ever. He took care of me and my son.
Sandra Martinez: WONDERFUL!! THIS PLACE IS GREAT.And again!!
Iris Shaffer: Rick was incredibly kind and helpful. He got me in and out of this location with a new modem and new service within 15 minutes. (I would go in over calling any day.)
Muhammad Imran Safdar: Everyone is very helpful and technical. Fast service, love this store.
Nik Basford: Comcast phone support messed everything up but this store was able to help me fix everything and get my bill situated in like 15 minutes. Very helpful and easier than dealing with phone support
Michael Loene: I'm satisfie with you guys. Thanks
Benjimin Donnelly: The staff was super nice but I wasn't able to resolve my issues.
Jenna Mosser: Krissy was the best match in the store for me. Patient, kind, and turned my phone situation around for the better. I highly recommend working with her. Thank you, Krissy!
Sandeep Pamarthy: Big and looks great
Bhuvan raj: Sales representative are so negligent and they don’t even solve issues raised on billing and offer once the product is sold - During purchasing they say something and sell but billing has something - when I tried to check with customer care they tell they can’t help and I need to pay what it is - is this how Xfinity deals ?I would rather give no star
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Internet service provider
7. Xfinity Store by Comcast - Sterling Heights
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· 616 reviews
33407 Van Dyke Ave, Sterling Heights, MI 48312, United States
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Margaret Topous: They couldn't really help me.Do NOT blame taxes and franchise fees on your inflated prices. You can't get away with that anymore.People are going to go to other resources and you are going to lose customers. You have already and more are ready to leave.Whatever happened to wanting to retain customers? Forget all these silly "rewards" and cut prices. 😕 Is this what a diamond 💎 level customer gets?
Jodi Urbas: The person who helped me who I thought helped me with my phone and bill was not the helper I thought as now months later I’m still trying to get it fixed I will never go back to this store again I the person who helped me ended up asking for help in which that person messed it up more! I have worked in customer service since I was 18 years old and have never been treated like that and again I had to update my great review I gave in the first place really thought they helped but not at all
Retta Valko: I was very happy with the short wait time and very helpful young man who helped me turn my old equipment.
salar mi: If you want to waste your time come to this store . Nothing but scam
J.M. Lee: I absolutely hate this company. They takes advantage of its paying customer. Can't wait for one of the satellite companies to come online. So I and a lot of other customers can leave this awful company.
John Warner: I did a Comcast move/install on 1/19/23 for cable tv (3 boxes), internet and home phone. The Tech said he couldn't install a cable line in the family room I wanted run from the attic down the outside of the wall to the tv. He suggested going with a wireless cable box. I decided to go with 3 wireless boxes but tech didn't have those in his truck. I took the 3 new wired boxes to the Xfinity store to swap for 3 wireless boxes. Nick Alarcon, Sales Consultant, did the swap for me and answered several of my questions. He also gave me his business card with his cell phone number, in case I had more questions.
LanceCarol Calendar: After many frustrating phone calls to Xfinity/Comcast I decided to go to a store. I didn't wait long for Fred, from this location, to assist! #Blownaway by his professionalism, courtesy and EFFECTIVENESS! I had questions about every service - modems, channels, mobile phone, security, etc. Not only were the answers understandable I was able to reduce my bill by over $50 a month! I HIGHLY RECOMMEND this Xfinity location to anyone frustrated with their Internet and Streaming Services!!!
Juanita McKeever: Ronald was very helpful and patient with explaining the service for cable and internet. Showing me how the DVR portion works and assuring me I would be able to get service on both floors of my townhouse.
Dave William Boni: This store is remarkable. They are fast, reliable and amazingly helpful. Thank you Xfinity
Jessica Hoover: VERY HELPFUL
john: Had to wait a little while, wanted to shave some money off my bill. Friendly helpful fast and didn't try to talk me into buying other stuff and help me shave $200 off my bill which is a lot of money so thanks a lot guys
Tosha Johnson: This is my first time in the Xfinity store. Max is the young man that helped me with signing up for The Mobile Family Plan. Max worked quickly and is very knowledgeable of what he's doing. Max got me the best deals and understood the value of saving. If you go in, check Max out. He will take care of You! Thank you Max. I will be back.
Grace Hill: This location was fantastic. The employee who waited on me helped with our new phone purchase, changing our billing over to the new information, and answered all of my questions regarding returning equipment from a recent move. She was polite, professional, and extremely helpful. I do recommend this location.
Curtis: Was here only to return something, was very fast, staff was friendly.
Amanda Rose: No lines usually and have always been able to help me out
Theresa Petree: We were there to return a piece of equipment, very little wait and the staff was pleasant
Chris P: Worst management on duty I asked for helped several times about my services he kept bypassing me to another agent when I asked specifically to speak to him directly! Will never come to this place for services
Jamy Geill: Absolutely affordable customer service and outrageous rates
Stewart Artist Management: Brandon is amazing to work with here. Can't say enough about how helpful he is. The company should be proud to have representatives like this behind their counter.
L Fortune: Kim And one of the female managers( Black lady) I can't remember her name I think it was Lena, They were EXTREMLY nice! very patient. very polite. They are the only reason why I am staying with Xfinity. I had been having issue with Xfinity for a month now. They were able to help me and did it with a smile. Even stayed late to help. THAT IS AMAZING COSTUMER SERVICE! SO GIVE THEM A RAISE or a BONUS bc they saved Xfinity from losing a few costumers.
Diana Bracknell: Max was awesome!
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Internet service provider
8. Xfinity Store by Comcast Branded Partner - Roseville
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· 29 reviews
26350 Eastgate Blvd, Roseville, MI 48066, United States
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Ricardo Latham: Very long wait time.
reana Brown: Horrible customer service, waited 20 minutes for help and was ignored when THE STORE WAS EMPTY, manager was in house shoes and seen us waiting AND DID NOTHING, manager and employees need customer service training or something
Jimmy Z (Jimmy): I went to store to transfer my phone service but they told me i have to get them account number i call customer service but I don't know what to say they was putting loud music and the guy with big bear he saw i have little dog and said pet not allowed here?! Is this true. Any way i will try different location this place rude and bad experience. Sorry.
Ben Schnose: We've come here a couple times for various reasons. The staff are friendly and easy to work with, the only problem is trying to get their attention sometimes.
Sue Steyskal: I have had nothing but great experience s at this Xfinity store. They are friendly, quick service with a smile and up to this point, fixed whatever problems I had in a quick manner!
Sam Kurdy: Floor was dirty, never going here again!
Preston Cheap BT headphones test guy: This store gets more and more ghetto by the minute.The staff is horrible.
Joseph Goodman: Not open during hours posted
Raliegh Green: Very nice customer service
Gabriel Johnson: They were nice but the young service rep couldn't give me the full xfinity set up because they didn't have A ethernet cord I had to borrow one from a friend also she forgot to give me the 4k streaming box which is free with my service. Overall I'm happy with the wifi speed its just I didn't get everything I paid for And what was advertised lm a little disappointed
Hunnitgrand: Shacira was fantastic
Irma gricehardin: Shacira was great .Keep it up.
Chelle S: Trey was amazing helped me fast so I wouldn't have to wait in the long line
Debroyia Greenlaw: Trey customer service is one of a kindI pay my bill in-store now
Charlotte Hester: Please do NOT! Go here to pay a mobile bill! I went in on September 10th to put 200 on my phone bill. The lady ask for my phone number took my 200 then I left. Two weeks later I get a notification my phone bill is past due! So I called the number and they said this store put it towards my internet bill which I don’t owe a bill!!!! So I went back into the store they gave me the run around for a hour before I had to go back to work! We ask for the store manager he never came out to address us just sent a message to let us know he was sending a email out. They told me to call a 1800 number to no avail. So today again I go into the store I ask for a manager, the sane guy says he is the manager now… ok… so I ask for a manager name over him he refused. Instead he said we can’t refund you, because u left ! Sir I left because your manager had me waiting for a hour never seen him never came out the back to address the issue! So he refused to give me a card he refuse to give me Woodward store number he was real nasty. Nothing but kids working in here. I am literally making a police report and then taking them to court for suffering and time!!!! U have the receipt as well. It was there mistake and I treat me like trash!!!!! Over my money
Jay Jay Hum: Best service with Trey
Lacey Johnson-Mason: Can't get much better working with Trey
Nancy's Nook: Trey is amazing and great customer service
DaJuan Caleb: Trey is the best
Melody Kobeski: Awesome customer service with Trey
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9. Xfinity Store by Comcast Branded Partner - Inkster
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· 20 reviews
27195 Cherry Hill Rd, Inkster, MI 48141, United States
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Denna Bellman: Black girl with long braids is rude and has attitude issues. The lock the doors way before they close and will shut the door in your face. I asked for the number for corporate number and she didn’t even respond. Needs customer service, and for that I’m cancelling my service with this company.
James Brown: They didn't even have a new coaxial cable for my internet box
theplayerline justgameing99: Very nice experience very good customer service there is a nice and friendly atmosphere.First time there.😇😇😇😇
Michele Rhodes: Stopped in to get my new modem for internet for my new place and they were so nice and helpful. They had everything i needed and even helped me with my phone and I wasn't' even there for it. If ever I have an issue, I would go back to this store for sure!!
Steve steve: All of the employees are always helpful Rico was great
Kelly Hicks: Paying for channels will end by next year, all you have to do is get a firestick and the internet, if you pay over a hundred dollars a month they got you by the balls!!!😎
26 rosey: It is my first time with Xfinity and the store representatives are great there! I especially love the man that always greets me. The representative that waited on me, Mike, was very professional and explained everything in detail to me!! I also appreciated the worker that sat in the back (I never got a name lol) but the attitude was great as well!
Daryl Davis: There very helpful and friendly and I like going here nice and comfy 🙂
Adel D: walked in started asked if can turn on my pay as you go travel pass and to check to see if they had any hotspot available to purchase in store because I'm traveling soon and the guy looked me like I was crazy saying they have no such thing while online its available. I just feel the people in that store need to be trained a little better so they can help there customer and not lose sales. I needed up going to another store to get what I needed.
MARIA G VASQUEZ: great service
Karen Weaver: Had to end service for now. It was painless returning the equipment.
Clarenice Washington: The staff there was very helpful and explain it to me why my bill look like a car note payment thank you .
Sean Thompson: Excellent customer service wow greeted me at front door and solved my needs! I even switched over to XFINITY Mobile to save more money… Lol I didn’t know they had phones
scott: I was wrong with my first "glowing" review. I left being told that my new bill would be 179.00 all inclusive. When I got home I received an email from xfinity thanking me for being a loyal customer and letting me know that my new monthly rate would be 221.00 monthly, all inclusive. The $42 increase is much better than the original $50 increase. Yeah, sure. By the way, we now can not get on the internet and we have no Wi-Fi. We still have TV, but it freezes up and has to be rebooted every hour or so.With no internet, we cannot contact xfinty. We did call, but was repeatedly disconnected. We are not allowed to call the guys who worked on this for us at the store because they can't afford phones.So our bill went up $41 a month and we have no internet. Xfinity at its finest.
Martina Wilson: Charles at the Inkster store is very knowledgeable and helpful
William Stone: The staff is very helpful to what I was there for gave me the knowledge I needed to hook everything up and everything was a breeze 100%
Forever Fancy: 3/6/22- I called comcast because my internet service was was not working. Today was a high wind alert day. The technician tried several attempts to get my service back up and suggested that a technician should come out tomorrow. She never checked to see if there were outages in my area. Now at 9pm I'm home and my service is back. The winds died down at about 3pm. My service may have been back on earlier, who knows. But to automatically send a tech without checking every reasonable option seems like a shady way to to get more money by charging the customer for a tech visit.
Andy Rollheiser: This location allowed someone to 5 Iphone 13s with my account and my card on file. There's no direct number for this location to notify them. I will be filling a policy report as soon as I can about this. Currently in the process of getting the billing removed from my account and the phones are currently black listed through Comcast. This location needs to be investigated.
James Coleman: This location allowed someone to purchase multiple Iphones with my account and my card on file. I live on the other side of the state. There's no direct number for this location to notify them. I will be filling a policy report as soon as I can about this. Currently in the process of getting the billing removed from my account and the phones are currently black listed through Comcast.
patrick cain: Customer Service needs work.
Shelby Culpepper: Went to the store to cancel my cable and internet and return my equipment and they refused to do so and said I would need to contact xfinity by phone to do so regardless of the fact online it said you could go into the store to cancel. I told them I had witnessed others returning equipment and canceling service when I was at that store setting up my mobile phone service, and they said I was mistaken.
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10. Xfinity Store by Comcast - Plymouth Township
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· 647 reviews
41592 Ann Arbor Rd, Plymouth, MI 48170, United States
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11. Xfinity Store by Comcast - Saint Clair Shores
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· 105 reviews
27701 Harper Ave, St Clair Shores, MI 48081, United States
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12. Xfinity Store by Comcast - Taylor
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· 128 reviews
23620 Eureka Rd, Taylor, MI 48180, United States
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13. Xfinity Store by Comcast - Shelby Charter Township
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· 751 reviews
14209 Hall Rd, Shelby Township, MI 48316, United States
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14. Xfinity Store by Comcast - Bloomfield Township
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· 58 reviews
1991 S Telegraph Rd, Bloomfield Hills, MI 48302, United States
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15. Xfinity Store by Comcast Branded Partner - Westland
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· 13 reviews
35745 Warren Rd, Westland, MI 48185, United States
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16. Xfinity Store by Comcast Branded Partner - Canton
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· 29 reviews
47170 Michigan Ave, Canton, MI 48188, United States
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17. Xfinity Store by Comcast - Rochester Hills
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· 88 reviews
3044 S Rochester Rd, Rochester Hills, MI 48307, United States
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