Best Acura Dealer Flint Near Me

PsillyRabbit Lagomorph: I suppose it's what you would expect from a small dealership; what you see, is pretty much what you get.. all around.. 👀👍

Simon Bogdanowicz: It was great working with Becca and April as I purchased a vehicle out of state and had it shipped from Michigan. Highly recommend the team over there that will answer all your questions before a purchase is made!

Joseph Kennedy: If I could rate this dealership negative stars I would. I have a history with Al Serra from multiple car sales and purchase to oil changes and repairs. Not too long ago, I was inquiring about getting a new vehicle but due to the cost and how much I loved my current lease I decided to buy it. When I decided not to buy a new vehicle the sales rep suddenly lost interest in actually caring about my purchase and it felt like they just wanted the paperwork done and to push me out the door because they weren’t making as much money from the sale. After I refused to buy a new truck, they thought they would increase the sale by trying to punch warranty’s and other protection plans down my throat. I told my sales rep 6 times in 10 minutes I did not want a warranty but I was ignored and the warranty was offered again. After the sale was finalized, a month later I get a notice from the financing company saying the dealership never sent my insurance forms and they were purchasing insurance on my behalf. Total lack of care and it showed the customer did not matter.More recently, I purchased an electronic brake controller for my truck from another dealership. I inquired about purchasing from Al Serra first (as I do all my business here) but they had it on back order and I needed the part. Al Serra also wanted to do the purchase, install and flash at their dealership. I told them I wanted to do the install to save myself money because I wasn’t going to pay for labor on something I could very easily install myself. After going rounds with Al Serra, I found LaFontaine in Fenton had the part in stock so I purchased from them. I installed the part in a matter of an hour or less but I needed my truck system flashed so everything would work as it should. I contacted Al Serra because they are very close to me and told them I needed to get the part I installed flashed. Guest services told me it could be done no problem. When I was transferred to someone in Services, they told me they refused to do it because I did not buy and get the part installed with them. What an honest joke. That’s no different than someone buying a part from another dealership and it breaks and they take it to Al Serra to fix it. I’m sure Al Serra would fix it no problem because there is a lot of money involved in the deal. I made sure I told the service rep my vehicles will no longer be serviced by Al Serra. The way customers are treated here is unbelievable and some employees are very rude.All said and done, I contacted another dealership that I didn’t even buy the part from and they offered to flash it no problem. At first I thought maybe it was just the service rep with a hurt ego because I didn’t buy the part through him but after the multiple experiences I have had with Al Serra, I will gladly drive miles out of my way to find another one that actually takes pride in customer service. Do yourself a favor and keep driving by this dealership and go to the next one, you’ll thank me later.