Best Waterbed Store Flint Near Me

Tristan Lovasz: Rachel was the realest person I've ever dealt with. I can tell she knew what she was talking about, and she helped me and a separate customer find the right mattress at the same time. The mattress I chose was a good deal and exactly right for me. Her recommendations were perfect and not overbearing, and she was super friendly too! I will absolutely recommend this place to others, particularly for Rachel. Decent prices, good clearance items, and it just feels like a clean environment.

Sherry Sanford: We went to shop for a new king size mattress yesterday and met the owner Bob. I was looking for a Beautyrest silver style. When I explained to him the issues we were having and what we were looking for, Bob showed me similar options that he had in stock with next day delivery. What a stand up man! He was super friendly and helpful. He also gave us a EXTREMELY great deal on our king mattress. It also makes me happy supporting local small business. I would recommend Bob and his store to everyone. Thank you for being so helpful to us Bob

Brett: My wife and I ordered a sleep number back in December. It was delivered in early February and after about a month we decided it wasn’t worth the $11,000 price tag. When attempting to return it for a refund, we were told they could refund the bed but not the base. The base is $3,700. I explained that I had asked the sales rep in the store multiple times, “if we don’t like the bed for whatever reason, and want a refund, can we return the bed?” To which the sales rep enthusiastically answered that yes, they gave the “comfort guarantee” and would give us a full refund as long as it was within the 100 day period. Never once did the sales rep mention they would not refund the $3,700 base. I’ve spent an hour on the phone with customer service and have been transferred 3 times. Only to be told that, since my wife signed the terms of service at the store, they cannot include the $3,700 in our refund. So essentially, this store duped us into spending almost $4,000 that they knew we would never get back. For a company that pretends to care about their customers, they show by their actions that their promises and “customer service” is really just a show.4/6/23 - In response to Sleep Numbers reply (since it won’t allow me to reply for some reason), this wasn’t a case of being overwhelmed. I asked the sales person 2-3 times about the return policy and she repeatedly stated we could return the bed within 100 days, for a full refund, no questions asked. She never mentioned the base. Also, I was in your store recently and asked the sales associate if there were any signs posted stating the bases were non refundable, to which he replied, “no.” It seems to me if you were so concerned about the customers awareness of your policies, you’d train your sales staff to explain this key aspect of the policy verbally. After all, the base is $3,700, seems like you’d stress this to your customers if you were actually operating for their best interest. Talk is cheap, actions speak much louder. And your companies actions, to me, speak volumes about the type of character that exists within your companies culture. We won’t ever return as customers, and will be sure to pass along our experience to anyone who asks.

Jessica Ruby: Upgraded my son from a twin sized bed to a full sized and purchased through here. Although there were some issues with the order time, the owner was able to make it right. Just picked up the set today.

Jeremy Caudle: Great service with a great price.