Best Credit Union Grand Rapids Near Me

Jo Vanderstelt: Love ❤️ my Credit Union. So helpful and easy to work with.

Julie Powers: Best experience ever from applying to closing. Highly recommend Gregg and Sarah! So patient and accommodating.

Official Von Ruff: Welcomed with a smile. Even when busy, things are stopped once you enter the doors, and will be asked to wait as he/she finishes up.

Seve & Irene: Buen servicio . Gracias Yesica . Cualquier pregunta no duden en llamar y preguntar

Tam McKinney: Great

Erick Smith: Do not do business with Consumers Credit Union. They removed all my prior reviews because they don't want the public to know how incompetent the lending department is, especially Greg Wirenga. He screwed up my loan so bad, this ha effected my life and he never apologized for the mistake. This along with the high fees, bad customer service and lack of compassion I am in the process of moving All of my business elsewhere. Everything cost here and they will charge tpu a fee and not notify you even if they are rifht in person. Take your money elsewhere.

Doug Nyenhuis: Great Customer Service.Erik E. does a tremendous Job.Very thorough and professional.

Jody Bode: Brittany greeted me and walked me through setting up my account, answered all of my questions and introduced me to the E-Teller system. Very friendly and professional

Tony Burke: Just sat up my new membership with Jessica at the Breton/Burton GR location over the phone after meeting her for my first ever visit to CCU on Monday. She is awesome. This is a very happy and welcoming experience and look forward to this new relationship and getting away from my abusive relationship with the bank.

Amanda Rostic: I had the pleasure of opening my first business account with Consumers Credit Union and this experience has been amazing. Jessica from Consumers was so kind and helpful. I am excited to work with Consumers long term

Brent Gates: Very helpful and easy to do business with

Jasmine Mileham: I came in for a new debit card and the teller helped me with a lot more than I knew I needed help with. I didn't catch her name, but great customer service! :)

Kayla Carter: Banking here is honestly great, although my last encounter with an employee was pretty odd. She had her Bluetooth headphones in the entire time she was "assisting" me and was far from attentive, or vocal.Her name was Alyssa Ortega. Abby was great though for what it's worth. Customer service goes a long way. Maybe Alyssa will be better next time and was having a bad day that day. Either way, terrible customer service from her.

Ryan Davis: Worst bank I've ever had to deal with on a loan. If you want to pay thousands extra for your loan this is the company for you

Peter Dieleman: The CU representative was very pleasant as well as informative.

Hugo Delgado: Amazing service! Thank you Consumers Credit Union!

Jon Benedict: Friendliest financial establishment I have stepped foot in. Their customer service is the gold standard as far as I am concerned and their mobile application is miles ahead of their regional competitors. Shout out to Jessica and Alyssa for being knowledgeable about their services and helping me with questions regarding commercial loans.

Justin Meachum: Zach was very helpful and friendly

bradley hunter: Great timing on refinance with Gregg. Consumers made the process efficient and very customer focused from beginning to end. Very pleased with the outcome!

LaRay Russell: Solved an issue I had with my account right away.

David Henson: I regret using them as it feels like they are behind the times for the user experience. I'd find a more modern institution.

Bob Landfill: First time visiting the GR branch. I was immediately greeting with a friendly smile and attitude. Couldn’t ask for anymore.

Claudia Smith: They are always nice, friendly, kind, and ready to help you. I've never had a problem with the Credit Union One. Great place to do your banking.

susan hoobler: The loan process was very quick and painless. I appreciate the fact there were no fees to process the equity loan.

Ingrid Anastasiu: Non existing customer service, not even a direct phone line. Calls are not returned. Limited services as a very local bank. IF the 800 number works it goes to a call center in ferndale, but most time it simply is "dead"

Rod Federlein: Very Professional and Helpful. I went through a home equity loan and the process was efficient and all questions I may have had were answered and followed up on.

Linda Kreuyer: Always friendly and courteous, and remembered that I'd like 50 cent pieces, and asked me if I still wanted them and even contact me when they get them in.

John Zalenski: I've been with Credit Union One for many years now. They're my go to financial institution!

Linda Esbaugh: I have been a customer since 1997. If you have issues with online backing they work with you, keep in contact with how things are going. You are never questioned about any concerns and they go above and beyond to meet your needs or concerns. Many thanks to you all! Great place and I highly recommend Credit Union One

Cleophas Diaz: It was very nice everyone was kind , helpful with answering question

Sue Embree: Very helpful and informative.

Jerry Stephens: I went to CU-1 on Walker Ave to open a new CD. They were all very friendly. I did not have to wait and I got referred to one of the people with the side offices. She was extremely helpful and had answers to all my questions. I highly recommend working with this branch of Credit Union One! -Jerry

Sherry Wierzbicki: Credit union one, has been our banking institute for a long time. Their staff is always courteous, always get fast service, and answers to questions I have.

Jason Burgher: Poor customer service. Teller and manager were rude and condescending when trying to DEPOSIT a CASHIERS CHECK! They didn't stop there they explained to me the different ways it could be fraudulent I reminded them I was depositing it NOT CASHING IT but their mind was made up. Stubborn and confrontational.

stephanie oakes: Kind and helpful staff. Shelby is thorough and helpful. Great to work with for loans.

rick walendzik: I gave 4 stars only for the fact of having only one location in the Grand Rapids area. Should would be nice if they had at least one or two locations that were Northeast and /or Sothwest of GR.I live in Lowell and have been a member since 1953 when it was St. Matthew's Credit Union on the West Side of GR.

Terry Bocian: Always a great experience at Credit Union One ( on Walker NW Grand Rapids)either at the drive thru or going into the lobby. Friendly, competent and knowledgeable staff members. Great people.

Dennis Van Popering: I have been a customer for over 10 years. I like the service I get from them

ClarissaPacker 1183: I'm tired of your phone system constantly being down & your website acting like I don't have an account w/you. 😠

Xiuxia Wang (Kimberly): Very helpful staff and great manager Ramie! Very friendly. They try every possible way to help me. I really appreciate their time and effort!! Definitely one of the best LMCU branches!

Paul Chamberlain: They shut down there app and now I can access my account cause the credit union is also closed cause it’s a Sunday

Anthony Dufrain: Extremely polite and very helpful.

አዜብ: I always have the best service in this location. Everyone is so friendly the manager is so good to her employees and customers.

Damian Leonard: Went in to add a new account, left so disappointed and offended than I'm moving my mortage and checking to another bank. More corporate than a big bank.

Adela Jacques: Good bank

Cel Fisher: Had to waste my entire lunch break arguing with a teller before she understood I needed a new debit card printed and I didn't want it to be sent in the mail

Phil M: I had need of a Notary to sign some papers. They will only let members use their Notary. I’d pay, it’s not like I was looking for free. I’m not a member here and from this experience I’m pretty sure I’ll never be one. 🤷‍♂️

Johari Curry: Great place. Wonderful staff. Very friendly

Li Spitz: Such an excellent location! The employees are incredibly kind and helpful, they're straightforward about what is best for you monetarily and really want whats best for their customers. I live across town but will always drive over to their location for their excellent help.

Eddie Johns: We have always had good experiences with LMCU

Kristine Hardy: Excellent Credit Union!

John Chapman: Great service!

Elle Fennema: Susan Mol-Lending Department, has been nothing but helpful! I've now gotten 3 loans from her, 2 personal and 1 auto. She is incredibly responsive and even had my auto loan approved and processed in just a day! I love banking with Intandem because of people like Susan. I will 100% be going to her when the time comes for me to buy a house.

Carmen Fulvi: Been a customer for over a decade. They were so helpful with transition when my husband passed away. They contacted me when a lower rate was available for my home loan. I'm very satisfied with my experience.

Mike Henry: Been customer for 7 years would not loan money to help me get out of debt . Not even a phone call back explaining why . Pretty sad considering my money is directly deposited into there institution. Was told on 7/27/2022 they would call me back with a explanation. Well it's 7/28 and no call . Also the loan officer was quite rude when called saying the would not help me . I would not recommend this credit union to friends or family and will be looking for different financial institution as they do not care enough to even pick up a phone to explain why they won't help me with a simple loan . Very sad .8/5/2022Just received a response from intandem .They did not respond to me she said Blakely to me the under writers denied me a 1500 dollar increase on my line of credit loan . No explanation .I called back and asked why I was denied I was told she would look into it and get back with me .This never happened!!!!The weekend 7/30/22 I received mail from the credit union it was my credit report that's it no explanation.A financial institution that you have a relationship with is supposed to treat you with respect and as a investment.This occured during the time when they were Kent county credit union. However the new board members seem to not care about there investment maybe because I'm not in the rite category of finance im on a fixed income poverty level . I feel that this institution discriminates against people who are in fixed incomes I have spoken with more than 3 other people they have done the same thing to .This 1500 dollars would have covered a high interest credit card paid it off increasing my credit score and solidifying my finances if there loan officer would have taken the time with me to go over this they would know this .They don't care about the little people making poverty wage who are disabled here Blakely said anything else I can help you with after just saying the underwriters denied my 1500 dollar increase .Even though I paid 2 other loans off with them .A mailed credit report with a denial no explanation no plan to move forward and help me then oh yes in a snide remark have a great day . 👍.It's pitiful sad and down rite sickening.Stop responding to a bad review with a blaten lie 🤥.Now I remove the 2 star and give you 1 .If you would like to contact me explain to me why I was denied and go over a plan to help get me approved I will then and only then give you the increased credit YOU !! DESERVE!!!!!.

Lynn Bean: Great people to deal with,sure glad I switched to them

Zac Sanders: I can not say enough positive things about Intandem CU! I have banked here almost 7 years and will not go anywhere else. They helped me purchase my home, new car and set up savings! The staff is always so friendly when I visit.

Genesis “Daisy” De Leon: Don't waste your time with discrimination from this establishment. That's putting it mildly. It's a requirement to be racist and judgmental. Give someone somewhere who cares about you a real chance.

Lauren Willoughby: Courtney at the plainfield branch is an angel sent from heaven above! So sweet and ACTUALLY helpful. I’ve been banking here for over a decade now and she always makes me feel like family. If any of Courtney’s bosses sees this she deserves all the raises, promotions, vacations, and good things!

Tyler Long: Get with today’s world and learn how to accept a debt card payment instead of “cash only”

Gabrielle McManus: Great people. Always very helpful. Will always bank here

Susan E: I've been a customer at the Kent County Credit Union for about 25 years. They're always helpful, friendly, and fast.

Pat Marsh: Employees are extre.ely nice.

Danny Sapp: Banked here for over 25 years and their always friendly. Great customer service.

Jacob MATTHEWS: Take your money else where. They will scam you. They keep adding months to my pay off date. RUN DONT DO IT.

Robert Kruse: They clearly do not want business. If they did, they would not act like the following. Stay away if you desire a responsive, customer service oriented financial institution.I am reviewing this on behalf of my roommate who has been a client of this institution for over 25 years, and her parents for over 35. She is closing her accounts and taking her business elsewhere.This began in the fall. She chose to apply for a credit card through them. She was approved with a rather nice credit line, which was to substantially increase in a few months. The card never showed up. After six weeks she began to call to inquire as to the status of such. She was advised to wait. Three months after being approved she was in the Credit Union on other business and again inquired about the Credit Card. After initially being brushed off she pushed a bit, and records were pulled up on the computer. Somehow there was no record of this approval or of a card being sent to her. Frustrating, but mistakes happen.Going through the process again, she was actually approved for a higher line. Then that one did my show up either. Cue a repeat of the above scenario. Calling once a week after six weeks. Being told to be patient, never receiving the card, for over three months. She simply canceled it this time, if there was anything to be canceled.In the latest transgression, she unfortunately suffered a car accident where her vehicle was totaled. No injuries, thank God. She chose to apply for an auto loan through them, as her insurance payout plus cash on hand, was a bit less than the car she wanted. She was told after calling on a Tuesday to come in for a meeting on a Friday.Going in she then spent only 15 minutes there filling out a form. Why this couldn't have been done on Tues, or Weds, or online even was mind-boggling. As there was no answer, up or down given that day she was there. Now, mind you, my friend has EXCELLENT credit, and relies on her vehicle for her primary income.Over the course of TWO WEEKS she STILL has not received final word on an amount approved for, let alone a check! She began to call after three business days. Has been consistently brushed off, told she would receive a call back, and NEVER has, and a couple of days ago even took the step of contacting a board member of the Credit Union whom she knows personally, to advise as to what's happening.THIS finally got a response, which was, "Well, we're hashing out numbers right now to make sure we get you the most money at the best rate," and was told she'd receive a call by the end of the day.There was no call.She called this morning to inquire yet again as to the status, and was told that the individual in charge of loans is not in.Don't forget, this woman's income relies on having a vehicle. It has now been three weeks since her 1st call.It's clear this Credit Union does not at all value it's clients. Stay away. She is now, as will be her parents, and this story will be shared with anyone foolish enough to do business with them .

Joshua Davison: Opened an account here and they didn't give me a password for my online banking so now I can't view how much money I have in my account. Plus when I was there they were not very pleasant people. I'm taking my money and banking somewhere else. This credit union sucks

Danielle Moss: Always friendly

Style Gray: Great customer service

Joel Emerson: John is a great person to work with. He knows a lot about different mortgage products that are available.

Sheila Davis: My Business card

Jeffery Shupe: My debit card was flagged for fraud last week. It was so overwhelming because our family was already dealing with another issue, and this situation was very upsetting thinking someone had used my card.When I arrived at my Grand Rapids branch, Monica H waited on me, and immediately put me at ease. She issued me a new card, walked me through activating it, and made sure everything was working before I left. Monica went above and beyond, and I left feeling so relieved.

Jason Goll: Miss 1 payment and they repo, even if you can immediately pay. Trash Bank, trash employees, with no morals.

Phil Menerick: Great communication!

Toni Edson: I have always had prompt and friendly service at this credit union. I have been a member from 1972.

Charles earley: I've been in multiple times and was fortunate enough to be greeted by Monica H. She was also more than patient with me during a difficult transaction. The staff is always friendly, enthusiastic and helpfull.

Alex H: I came in with a long list of requests: help with a recent mortgage refinance, help with merging two accounts with different primary account holder names, help with the mobile app, help with an expired card, help with auto bill pay... I was a problem. Anna L never even hinted to any impatience as she spent 45 minutes sorting out every question I had and always suggesting the next step to go beyond my immediate questions and ensure I was well prepared to manage ongoing concerns. I could not possibly have asked for friendlier or more knowledgeable assistance.

Judy Hakala: (Posting for Barb M) always friendly, courteous service from the tellers and other agents. Monica H has been especially helpful - goes out of her way to provide the best service and always with a smile.

John Mason: I stopped in the Sparks Branch with a special request. Monica was able to take care of me right away. Above and beyond customer service!

Kris Vander Boon: I've been w/Preferred CU since they opened and I love going in and seeing all the cheerful tellers. They are trained WELL. Thank you.!!!Victoria was my teller today.!!! Merci'

Aleta Lung: EMPLOYEE MONICA HAWLEY WENT ABOVE AND BEYOND FIR ME TODAY. IF I COULD I WOULD GIVE HER 7000 STARS. BEST CREDIT UNION EVER. THEY KNOW YOU BY NAME. I WOYLD NEVER BANK ANY WHERE ELSE. 💗ALETA LUNG

Hulahoney 70: Like a home away from home, this is my 'preferred bank'! Professional, knowledgeable, and friendly. Quick, personable service. Monica reached into her purse and traded one of my quarters for her 2022 Maya Angelou quarter for my little girl's quarter collection. Just above and beyond!

Katherine Frankenberg-Sterling: If you need assistance with a loan, ask for Dina, she's fantastic! Great options, great rates and customer service on A+++++ level. Will be back in the future in case we need more financial assistance FOR SURE!

Michelle H: I have been banking with this credit union for 30 years and have always been happy with their services. Recently we experienced an issue with an account outside of, but linked to, our bank. Angela S helped us and was absolutely phenomenal to work with. She was exceptionally knowledgeable with what needed to be done and her customer service exceeded my expectations. Thank you Angela for helping me through this difficult situation.

Edin Coralic: great place to do banking. they will make you feel welcome every time. customer service exceptional in all aspects.

juliana orban: The staff are very friendly and most helpful. I have been banking with this Credit Union for years. I would recommend this Credit Union to anyone who needs local friendly serviceJuliana

Mary Brickhouse: I have been banking with this bank for the past 35 years and find that it is the best place to bank because no matter where you are in the world, you have access to your account. You receive great customer service in person as well as over the telephone. They strive to handle all of your issues or concerns that may arise. I currently live in Nevada and they are located in Michigan, but I still have access to my account without a problem. I recommend this bank to any one especially those newly getting started or seeking to switch banks.

Lonnie Payton: The staff always go above and beyond for me!I usually use the Drive-Thru during this past year (2020 COVID reasons). They are always prompt, courteous and cheerful each time. Kathleen M. helped me so much on one occasion. KUDOS to her and everyone there.

Kelley Harding: Preferred Credit Union is the best. I've had y'all for 4 years. Y'all are so amazing credit union that I've dealt with. I will continue to go to this credit union. The staff is great. Thank you so very much for your service.

Brent Burkitt: Preferred Credit Union is my first places that I look to when I am thinking about getting a loan.

Greg Daly: Opened a new account and had a terrific experience!Kathleen was courteous, attentive, and efficient!Pleasure doing business with such a responsive and respectable local business.Thank you and keep up the good work!

GREG LASSA: KARLEE S. MAKES IT ALL EASY!

Joseph Smith: I couldn't have asked for a better experience. Breanna was polite, helpful, and knowledgeable. The process from start to finish was fast, yet I felt like they truely cared.

Ronald Weck: Never before was it this easy applying for a loan. thank you, Adventure CU, MADRA was very helpful, and right on it very thank you for such an easy experience.

Kathleen Franklin: The most amazing, patient and knowledgeable. Highly recommend

Linda Doyle: We recently requested and received, a couple of loans for different reasons. Adventure made it very easy with everything done online! So easy and quick! Had the money in our account within a few days. Very friendly and helpful people.

a b: I had a great experience working with team members of Adventure Credit Union. Recently decided to purchase a newer vehicle. They made the process quick and painless for me. My application and decision were quick and returned to me within 24hrs. Once I had all the necessary information for closing, the team was able to send me documents to sign and I was able to pick up the check same day.I did my research, Adventure had the best rate for the term of loan and we were very happy with our experience!

Maggie Schuitman: Amazing Customer Service

Oneal Burrell: I have experienced excellent service from the loan department and the excellent service of the tellers.

Diane McNeil: Gisela helped us with a loan to buy out our leased car. She was wonderful and very patient with us. She very knowledgeable and helpful with all our questions. Many thanks to the folks at 32nd St Adventure CU. And especially Gisela.

Michelle Merritt: Member for approximately 4, services and personal are very kind and and extremely informative and helpful 👍

Shannon Brown: Adventure Credit Union has been my credit union for wow many years and they have always been kind, courteous and helpful. I wouldn't go anywhere else for my financial needs. My family members are members too. Great job Adventure!!!!

michael cherwinski: Yes other names since 1982, but put together for all good workers!

Kathy Kalinowski: They are very helpful and friendly. I would recommend them to anyone!

Victor Osterberg: Simple, friendly

Alan Anthony: I have been a member for at least 20 years now. They have always been there to help with those time when may debit card was hacked.

John Riggle: Friendly, helpful staff.

Shatasha Jordan: Adventures credit Union is a great credit Union with loving and kind employees

Michael Beerens: They help meet all your needs..from loans to advice HIGHLY RECOMMEND!!

Toe Knee: Joenae at the front desk was the most helpful person! Im from a shared branch and she treated me like family. She was so incredibly friendly. So very good at her job

Steve and Terri Detmers: Awesome C U , have been a member for years, always friendly and helpful

Thomas Griffith: This branch is as great as it gets! It maybe small but the employee team is absolutely the best. They all make you feel so welcome almost like family.So pleasant, so friendly, so helpful, so accommodating. The service one receives here is actually above and beyond what one expects. Its ALWAYS a pleasure to stop by this branch.

Thomas McKinnon: hands down the worst location ever when dealing with lmcu. is it in the jefferson building? i wouldn’t know because google & their website has ZERO information saying so. Also, all the doors were locked so I was screwed no matter what. 0/10. Never coming back

RaeShawn Jones: I walked into the bank so flustered because I was trying to deposit a insurance payout and was having issues with the process. I was on a lunch break for a job I had just landed. This was the closest branch but since it was in the middle of a building, my gps kept rerouting me. Once I parked and asked multiple people at the hospital if I was in the right place, I only had 20 mins left on my break. I made it to the branch and quickly explained to the two ladies there what I needed. The ladies went the extra mile to make a phone call to the insurance place for verification, which would have essentially been another hurdle for me. They were two of the kindest employees I’ve ever encountered and I’ve been banking with LMCU for almost 10 years! Once I was able to deposit the check, they sent me on my way with well wishes.About a month later after another coincidentally long day, I received a handwritten card in the mail from Karen wishing me well at my new job. It made my ENTIRE day. You ladies are absolutely wonderful. Thank you!

Scott Hower: This is by FAR my FAVORITE branch. I live in Hudsonville and I still drive downtown to go to this branch. The people working are INCREDIBLE. It feels like I am going to see family/friends. They take the timer to learn all about me, my family and what going on in my life. They go ABOVE and BEYOND with customer service.

Lisa Schwallier: Everyone knows me by my first name and are very helpful.

Angie Demott: Great customer service. It's like walking into family everytime!

Kelly Elizabeth: Staff here are amazing. Greet me by name and are very customer orientated.

Deanna Stoy: The staff at this location at the Jefferson LMCU are awesome! They always greet me with a smile and treat me like family!

Jennifer Sheets: The staff here are so friendly! They call me by name as soon as they see me! I love that I can stop by on my break because they are right in the hospital!

danyka white: They close at 4:30pm

Kyle: THIS BANK IS AWFUL. THEY ONLY CARE ABOUT YOUR MONEY. THEY COULDNT CARE LESS ABOUT YOU.I WISH THE WORST ON THESE PAGANS

Nutrition Treatment: Not open on weekends. I've been overdrafted 2X AFTER I asked them to take that feature OFF of my account. Going to close my account. Tired of getting robbed without a gun and mask. What Americans are not asking is how are banks and other financial institutions allowed to charge $30 for overdrafting? Where/who are the regulating entities that approved/allowed this scam in our country. Time to bring this corrupt system down once and for all. #Maga #GlassSteagall #takeyourmoneyoutofthebanks#EndTheFed #BeltAndRoadInitiative #NationalBankingSystem #InfrastrutureDevelopement #TheUSpopulationMustWakeUp#Larouches4Laws