Best Fiberglass Supplier Grand Rapids Near Me

Taylor Ten Harmsel: Bought a house that had a fiberglass pooled installed by Quality, had a question on the salt cell due to it throwing an error on the system, they responded immediately with a troubleshoot and what part to replace if needed. Wasn't there for the pool install but from what I can tell they do 5 star work and their customer service impressed me.

R d: Love this place

nancy doorn: Worst service I ever received first they send me way out of my way for a part that all they had to say was they didn't have or give me the option if I wanted to drive a total of another 36 miles tha I arrive and they give me this large box to carry out myself mind you I'm 68 and things like that is difficult when I'm through with all the social media I can you will understand how upset I am

Todd H: We were looking into doing an in ground pool in Fall of 2020. We had quotes from 3 different pool companies. What made us go with quality was their willingness to be flexible and they had done another pool in our neighborhood recently so we could see their work first hand. We changed our mind on pool layout and Chad was very accommodating. We then switched back to our original plan as we thought the layout suited our backyard better. I felt bad to keep asking for different options but Chad always was kind and provided us the info we needed.Ryan was also helpful. He doesn’t sugarcoat anything that you may not want to hear but he is honest. I’ll give him credit at setting the pool at the perfect elevation. We had a pool house pre built but it was only a guess on our part as to where to locate it. It turned out great. Perfect slope away from the pool and no steps!Their electrical and concrete contractors were amazing. Any issue we had was always addressed timely.Thanks guys for a job well done.

Jody Horton: Great service

Nicole Foxx: I called four days ago to start the process of having an inground pool put in and was told a service rep would call me to set up a time to come out and give an estimate and never received a call. Looks like they didn't want my money. Service is poor and unprofessional. I would not recommend them.

Gayle Hubsel: Really really pleased with this company! Very professional and did a super job replacing our pool liner! I would definitely recommend!

Brad: We had the salesman from Quality Pool and Spa in Grand Rapids come to our house to provide us a quote on an in-ground pool. Ryan stopped out and was able to answer our questions and provide us with several options. We narrowed down our options to a pool from him and a pool from a competitor. After seeing both pools in person from both companies, we decided we were going to go with Quality Pool and Spa and the “Goliath” from Thursday pools as Ryan was also able to get his quote on the Goliath more in line with the quote from the competition for a similar model, in respect to size and shape. We let Ryan know this and set up an appointment in early July to sign the contract on 7/13. While home on vacation we had access to a pool at a family member’s apartment complex. After multiple trips to this pool we got a good feel for what we both really wanted, as far as features in a pool and came to the conclusion that we were settling on the “Goliath”.As a courtesy to Ryan we called him on July 10th to let him know that we were no longer planning to move forward with the “Goliath” as it lacked some features we were looking for and we did not want to settle when spending over 60K. We informed him the model we wanted was the “Wellspring” and understood this would equate to me needing to come up on what I was going to have to spend. We canceled our meeting for the 13th and he committed to getting me his “best and final” on the Wellspring model early that week. I politely requested the sooner the better as if we were not able to come to an agreement with Quality there were still some options with a competitor we had some interest in. I waited until Wednesday the 15th with no word from Ryan. I called him and he apologized for not getting back to me and requested I send him a text to remind him to call me the next morning. His words here... This would ensure he would do his homework on what we had talked about and get me the pricing. I had to laugh as I was having to remind a salesmen to call me to come after 60 something thousand dollars but whatever I just need the quote. I followed up with the requested text and waited for a call. It is now July 31st with multiple texts to Ryan, phone calls to Quality Pool and Spas main office, and an e-mail to the owner of the company. All simply looking for a call back. I fully understand how crazy the pool market is right now and how busy most companies are. This being said, if I can’t get a simple call back from my salesmen when I am looking to sign a contract for over 3 weeks with multiple follow-ups on my end….how will the actual install go? How will any warranty issues go with this company? When I called the main office I kept hearing how busy Ryan is as he wears multiple hats for the company. Again I go back to the questions above, if your company is spread this thin why should I trust you with 60+K of my money?A pool has always been a dream of ours, but this experience has truly killed the excitement of potentially installing a pool and left us leery of dealing with any company. On a side note, the competitor we have also been in talks with that has been incredible on the customer service side is now booked until 2022 so all this waiting has cost us a year on an install if we were to opt to go with them. Potential customers beware when deciding to trust this company with your pool dream and $$$.

Christina Setlock: My pool is heaven, for my family and my three young boys. My husband and I have very high standards in what we wanted for our backyard and what we envisioned for the layout. Quality made it happen. The final product is not just a place to swim but an outdoor living space. It is a long process but it has been worth the wait. I look forward to years of joy and quality out of the products and system that Quality put in. Chad is very knowledgeable at the shop and Ryan is a busy guy but I know I can call him anytime with questions or concerns. We have been in the pool daily since our install 2 months ago.

Tim Ofield: Was told I be helped by Quality Pool and Spa, a few days later they called and said they were unwilling to help me with a Hayward Warranty. I was really excited to have them start servicing my pool needs in the future, unfortunately they don't follow through on what they say they will do.

Jackie Shollack: No quality here! Just plain laziness and zero accountability. For the spring opening they pulled the cover off and let all the debris that accumulated over the winter fall into the pool, threw in some chemicals and left. I stopped into their location on Broadmoor and their receptionist guy told me the Gold Plan comes with a once over scrape but “they aren’t gonna sit there all day cleaning each pool”.??? ???? He then told me he could send someone out to clean out the leaves for a fee!!! See the pictures attached, they say it all. (We have been vacuuming for 3 days already)I agree that the pool has a lot of leaves but that is because your team dumped them into the pool from the cover. You also closed the pool during which I was present and there were no leaves in there at closing. And as far as your contract, it surely states pool cleaning is included as I’ve attached in photos. Your response supports your belligerence and lack of professionalism.

Melanie Fleischer: I originally went with Quality because they were the only company that responded to my information requests on fiberglass pools. I was lucky to work with a number of employees who made the process easy and enjoyable, including Ryan, Nick and Chad. My expectations were especially exceeded with Ryan C. Not only is he very knowledgeable, but he has also been readily available when I have/had questions or concerns. He was able to help me visualize and create a plan for my back yard and how it the pool would fit in. He has excellent customer service and a passion for his job that is contagious! I love my pool and I am very happy I went with Quality Pools & Spa.

Melissa Gillons: Chad and Nick are always extremely helpful!

Russ VandenToorn: Ashley was awesome and very responsive via e-mail and on the phone, we made an appointment on a very challenging issue with some Hayward components of which they are a dealer. The Service tech was not familiar with one of the pieces and after about 3 hours and on the phone to Hayward; they did not resolve the problem. I would have respected them a lot more, if they said, this is beyond us, we cannot help you but they made some changes to the equipment, unhooked other parts of it and told me once I have the two pieces of equipment on two separate breakers, which I knew would make no difference, it would work. Guess what? It did not work, actually it was worse and I am doing trial and error myself with the help of Hayward to getting it all synced. I am sure they are a great company in most areas, just wish they would have been more upfront instead of blaming the way it was installed and especially saying the two components were not designed to work with each other which is clearly not the case. I am revising the review. they at least gave me credit back for all there time and only billed for a service call which I think was very fair. I am raising this from a 1 star to a 4 star

Robert Hankins: They were very helpful for someone like me that has never owned a pool before.

Bob Lipscomb: Very helpful

Alona Koffler: Terrible service! Takes many phone calls to even speak to someone & follow through is pathetic. Horribly run business!

Steve Rogers: Terrible attitude when representing the company

Chris Campeau: Nic House did a great job running our pool project. Even with some challenges with contactors he stuck with it to make sure everything turned out perfect. I would recommend Nic and his crew to anyone. Nic has also answered several questions since pool had been done. Great service after the sale.

John Maskill: They have been excellent and have taken fantastic care of my pool/spa. Kevin has been phenomenal at pricing, calling me with updates, and can make anything happen. Great job guys!! Thanks for the great work all these years!!

Elissa Hughes: This is our spot for ALL pool necessities. They are so kind and helpful just bring them a water sample and problem solved.

Amber Edwards: Great service. Good communication and got us a hot tub before winter (which is really what we wanted.) Also Crystal was very knowledgeable about all the different options and sanitizing technology which helped make our decision easy! Super happy!

Jason Vogel: Zagers helped our family install our first pool and were extremely helpful throughout the entire process. Their staff is very knowledgeable and accessible, their prices were more than reasonable, and after our first summer my family would agree that the pool is awesome!

Sandy Vanderstelt: Crystal was great and found me exactly what I wanted. Communication was good, delivery was good. They were super helpful and explained everything well. We love our spa!

Chrissy Simons: Great customer service! We purchased our first hot tub this year and they took great care of us. Process was easy, from ordering to delivery! Thanks again Zagers Pool & Spa, we love our tub!!

Kate Meyer: Stopped in to ask some questions - the ladies here were knowledgeable and very nice.. They were a huge help!

suzan corbett: We recently purchased a new pump from Zagers and last summer bought a new liner from them. We have been very pleased with the service and price. We will continue to use Zagers for our pool needs.

Ron Einfalt: I highly recommend Zagers to all my family and friends. I drive fifty miles to the Fuller location, knowing I'll be getting the products and service I need to make the trip worth while! My choice of a five star rating is not there yet, because Zagers service department seriously needs improvement on their follow up procedures.

Michael Kaminski: Always enjoy the errand runs to Zagers. Friendly and helpful service.

Lindsay Corneal: Zagers carries the chemicals I need and has friendly staff to answer my questions.

Kristin Callow: It has been a long time since I have owned a pool. The folks a Zagers go over and above. I shopped for over a year for a pool. The kind service from the people at Zagers is what helped me make my final decision. They are very helpful with any situation I find myself in with my pool and always help me resolve my problems. They are very patient with my repeated phone calls with questions. You will not go wrong choosing Zagers.

Kaelie Theile: I love this store. They are so nice and knowledgeable, they’ll help you understand the issue on a basic level so you can solve it with more efficiency. I highly recommend this place to new spa owners because learning how to properly care for your equipment is a journey, and this is a great place to start. They have a rewards program, too! It pays to shop local.

Shane Sievers: Knowledgeable and fast. They took the time to explain some basics to a new pool owner. Much appreciated. Had all the supplies needed to keep the pool operational.

Jen Willink: Zagers has been awesome! We got our first hot tub this year, and they have been so helpful in getting us all set up. The staff people are great and remember us by name when we come in. Highly recommend!

Dirk Dewitt: Very knowledgeable and helpful people at Zagers. I'd been to two other spa places and they couldn't help me. I described my situation to Zagers and they found exactly what I needed. Top notch service.

Debbie Neustifter-Smith: Zagers is the place I stop to and grab all my spa supplies. Their customer service and knowledge out beat many on the market!!!

Doug Miller: Great products...great service

don pocsi: Great service!!!

Cathy: Helpful and knowledgeable with all things pool related. Crystal is a wealth of information, going above & beyond with customer service. So appreciate her insight, esp. with water-balancing.

Kim Shelton: Changed my mind, though I am still not happy with my 1st answer I spoke with Mitch today and he was super kind and even got my liner to the Fuller location. I think I will only deal with him. Thank you Mitch.