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Fireplace store
1. Hearthcrest Fireplace & Home Decor - East Grand Rapids
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· 18 reviews
2176 Wealthy St SE, Grand Rapids, MI 49506
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Dawn Waalkes: 23 years ago Hearthcrest added a gas fireplace to a home we were renovating in East Grand Rapids. They did a beautiful job building the framework and making it look as if it had been there all along. We were very happy with them. Fast forward to 2019 and we once again went to Hearthcrest for our fireplace needs. This time we were renovating a condo that didn’t allow gas appliances, so we purchased the most realistic electric fireplace we could find—a Dimplex Opti-myst Pro 1000. It was installed in May of 2019 and we were very happy with it—until it stopped working in December of 2021. Barely 2.5 years after we purchased it and paid over $3,000 for it. This is when we learned from Karen, the manager, that Hearthcrest does not service the electric fireplaces they sell. Shame on us for assuming that a business would service what they sell. Karen tried to help by contacting the manufacturer but parts were on order for months (during Covid) and we never received them. We continued to communicate with Dimplex until finally in March of 2023 we received the replacement parts we needed and my husband installed them. After 16 months with a non-working box in the wall, we have a working fireplace again. Needless to say an extremely frustrating experience all around. I give them a 3 because of 1 positive experience 23 years ago. Expensive lesson learned on our part. (I should also add that the staff at the Byron Center location was less than helpful. We mentioned it to Karen and she seemed to appreciate the feedback and said she would address.)
Linda Goulet: Sales associate not wearing a mask over her nose when we went there today (12/30/20). I asked her to put it above her nose, and she said "I'm fine". I indicated if she was unable to pull her mask up to protect us, we'd have to leave. She said "I can't breath with it up", so we left. While I always try to buy local, I ended up going home and buying one online at Crate and Barrel. Thank you for the response. Much appreciated, Karen.
Matthew Borgula: We've had two fireplaces converted from wood to gas by Hearthcrest. The fireplaces work great and the customer service was top-notch. A couple of years after we had the fireplaces installed, one of them would not ignite. Hearthcrest came out and provided replacement parts free of charge. Highly recommend.
Janice Brown: Great customer service, very personable staff. Took a lot of time to help us understand the pros and cons of electric fireplaces. Everyone we dealt with focused on making sure we picked a model and design that was right for us.
Rachel Glupker: Karen and Anthony and team took great care to find a beautiful solution to my custom fireplace needs. The install was brilliant and customer service was fabulous! I love the end result of the conversion from wood to gas. Function and beauty.
Joesph and Jacquelyn Linck: Excellent service from showroom staff to the installers. Had a gas insert installed and workers were on time and courteous.
Mary Dammen: Fixed our problem quickly. We had another company try to repair and it was a four month mess. Hearthcrest had parts and installation within a couple of weeks. We appreciate their fast friendly service.
Diana Douglas: Karen & John are awesome people insofar as the care they took with helping us figure out our custom doors and surround. They went out of their way to help us. We received perfect drawings and documents so there we no surprises on costs or placement of any details. They brought the doors and surround and took great care with installing everything.Their workmanship and the materials they use are first rate and beyond. We are SO happy with our entire experience.
Trish Williams: Helpful staff! The installation team was great! Worked fast and cleaned up!
Sara Fredette: Karen is awesome and so is the crew! We turned our wood burning fire place into a high efficiency gas insert and it is so beautiful! When installation day came the insert didn't quite fit so they had to improvise and it went so smoothly and you can't even tell it was altered. Thank you for everything and we love it :)
Mary Younger: Karen and John from Hearthcrest Fireplace used their experience, creativity, design ideas, and coordination of services to help us replace two fireplaces and turn them into things of beauty!!! They helped us change a wood burning fireplace to gas and add a beautiful log set in one location, and refreshed our three-way fireplace screens and arranged a mixed size set of fireballs to be viewed from three sides in another location. We love the new look in both fireplaces! Thank you!!!
Backyard Guy: They made the situation right. They got my old gas fireplace up and running.
Donna Clark: All of our issues have been corrected. Karen was very helpful and made sure our fireplace was up and running properly. The service people were very efficient and were in and out quickly leaving a warm fire burning in our hearth.
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Fireplace store
2. Heritage Fireplace - Kentwood
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· 27 reviews
3652 29th St SE, Grand Rapids, MI 49512
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Sharon Snoeyink: We LOVE our new Dimplex XL50 fireplace which we purchased at Heritage Fireplace. Mark was especially helpful and knowledgeable upon directing us to the fireplace that would suit our needs.
Gail Weaver: Our home is 111 years old and has a unique fireplace that originally burned coal. We searched to find a gas log insert that would work in our original fireplace and were so pleased to have Heritage Fireplace find one for us. We are very pleased with how it turned out!
Wolfram Hentschel: Amazing service and good solution to replace the fire starter in our fireplace at home. It was timely and professional as well as warmth care and understanding. Ones the installer showed up to install the equipment it was done very professional and high quality. I can honestly say I had never had such service by the whole staff. Thank you so much.
Lynn Liberati: The other day I went and saw Ken. I had a very particular situation with my fireplace and was looking for advice. Ken was so great with me. He really took the time and made sure I understood what would happen with each scenario for my fireplace that we were looking at. I would highly suggest working with him. He was just wonderful. Thanks Ken!!!
Tim Passarelli: Thanks Heritage for doing an outstanding job, from start to finish it wasa most excellent experience. Even though its May, with the cold weatherwe have we get to enjoy it at least for a couple of days. Thanks Ken and crew for a job well done.. If I had ten thumbs I would give you ten thumbsup, but since I only have two that will have to do. Tim..
Tom Powell: Would not recommend dealing with this company. I left three messages for Ken about an install and he never called me back. Then the office called and said the install would be to difficult for them. I contacted a local competitor and they had two beautiful fireplaces installed within a week.
John Scranton: A big Thank You to Heritage Fireplace! I ordered new fire brick for my Superior fire place over a year ago. Due to this crazy new world we live in, the manufacture could not get my order done in a timely manner. Heritage, took the time to call me every few months with an update. I never once had to call and ask, they took care of it. I can't imagine the time Heritage spent on my one little order! When it finially got here they actally sent someone to install it!Incredible service! Thank you!!!
Joe Budzinski: Very knowledgeable staff, patient and courteous too.
Judy Olsen: I am the person in my home who is handy, and I get that most women aren't. But, after walking into three other fireplace stores and being entirely ignored at one of them, I found Heritage Fireplace welcoming and helpful! Prices are fair and competitive, and staff is very communicative regarding delivery and code. I would return here again and again for any fireplace needs:-)
Mary Pearson: Wandered in to ask about switching from wood burning to gas fireplace. Helpful staff answered all our questions and walked us through the process. We are thrilled with the result!
Dan Behm: I reached out to Heritage with a question regarding an outdoor gas fire pit, and received a prompt detailed response. The response was very helpful and I felt it went above and beyond what I expected. This is the kind of company you want to work with.
Jason Thornburg: Very helpful, and went out of their way to make sure our problem was solved.
Cheryl Coutchie: Superior knowledge, great prices and low pressure
Dan B: Rob helped us get our gas fireplace working without having to make a house call. Saved us money and was very helpful. Will definitely come here in the future for any needs or supplies... And I called them after another company didn’t answer the phone or call back. They were more than accommodating!
Mark Wittekind Sr: Very knowledgeable staff and great selection of fireplace products hours are limited so check before you visit
Jack McDonald: GREAT PLACE
Robert harris: Very helpful and gave great advice
Heidi Hackbarth: We found Heritage to be professional and great to work with, from the help in the showroom, to the installation. Rob, the owner, communicates clearly regarding pricing and timing. Installation was quick and they were super clean! I would give you guys 6 stars if I could.
Jon Dorsey: We have had two separate opportunities to work with Heritage. Both times we have had minor issue son our end [not caused by them]. In both instances, they offered assistant that could have easily been billed as a service call for no charge at all. They're just great people to work with. Hope they're business continues to do well. They deserve it.
Jenny Scott: Rob was extremely helpful explaining options and design suggestions for our see through fireplace!!
Sherry Black: Just purchased a gas log set from Heritage. Excellant service,and knowledgeable about product and installation. Quality product. Our son and family love their new and very realistic gas log set! Good pricing as well.
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Fireplace store
3. Kett's Hearth & Home - Kentwood
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· 17 reviews
4222 29th St SE, Kentwood, MI 49512
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Steve Tedhams: Very helpful. Thanks
Eric Soya: Went in a few weeks ago to look at fireplaces. No sign on the door about masks but we wore them out of safety concerns (and because it's the law, duh!). Neither employe was masked nor did they make any effort to put a mask on. The guy came over and talked to us, the whole time hovering about 4 feet away and never wearing a mask. We left pretty quickly and went to Hearthcrest Fireplace where as soon as we walked in, the employee masked up. Needless to say, they got our business instead.
Steven R: I recently had a gas insert fireplace installed by Larry Kett and his team. Their showroom has a large selection to choose from and Larry was very helpful in both explaining our options, as well as just generally educating us about gas insert fireplaces. He was extremely knowledgable, prompt with his email and phone responses, and just seemed like good people. We've had our gas insert for a couple weeks now and absolutely love it, makes the winter much more tolerable. Thanks Larry and the Kett's Hearth and Home team!
Roger Gibson: Knowledgeable staff and good selection of products. Salesperson went directly to high cost options
Angela Adams: Very happy with the service and installers. Staff took there time to make sure everything was fitted properly, even when they came across some obstacles.
Kim Vliem: This review concerns Larry Kett who was unbelievably kind. I arrived shortly before closing time and Larry, despite being in a hurry to get to his son's wedding, took the time to give us an estimate on a new fireplace door. As I was driving home, I noticed that I had left my cell phone in the store. Larry offered to meet me the next day (on a Sunday when they are normally closed) to return my phone.Although I did not purchase a fireplace door from Kett's, I wanted people to know about Larry's kindness. Thank you!
Tim Schott: Limited displays, high prices but friendly staff at the time of our visit.
Robin DeWitt: The gentleman who waited on us was incredibly rude. Don't bother walking in the door!
Kristyn Weidenfeller: I completely agree with the many other reviews stating th rude and aloof customer service.We have needed information and service since purchasing our home two years ago and whenever we have called we were met with attitude and rudeness. Last year when we called to have our two gas fireplaces checked for safety we were told it would be on a basis of whether they were "in the area." Again, very dismissive. This year we called to ask if they could show us again how to safely turn on the pilots, no service check or Anything els needed. AGain, they would let us know if they were "in the neighborhood". FInally the service tech showed up, lit both fireplace pilots and 15 minutes and $175 later was out the door. No safety check or any cleaning, nothing. I called Larry Kett to question this and his attitude was one of absolute disconcern. I WOULD NOT RECOMMEND THIS COMPANY WHATSEVER. WE ARE BUILDING A NEW HOUSE NEXT YEAR AND WILL BE USING ANOTHER HIGHLY R GARDED COMPANY IN GRAND RAPIDS. THEY COULD NOT HAVE BEEN NICER.
Jason Kraai: Good service
Christopher Bollock: HORRIBLE CUSTOMER SERVICE
Eve Johnson: Larry worked with me to convert my client's wood burning stove, that had previously been converted from a wood burning fireplace, to a gas insert fireplace. In spite of being in the middle of a move, Ketts was able to efficiently provide quality service from measurements, to my sketches to completion. Larry continued to provide great customer services when we had questions and when we had "operator error" issues with the remote control. I will continue to work with Ketts Hearth and Home in the future and recommend them to my clients and colleagues.Johnson Designs LLC
Jeremy Daugherty: There is a part selection of gas fireplaces at this location. They can make custom screens for wood fireplaces. Unfortunately the staff is aloof most of the time. Don't know if this is purposeful or if it is a symptom of being understaffed.
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Fireplace store
4. Hearthcrest Fireplace & Home Decor - Byron Township
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· 33 reviews
365 84th St SW, Byron Center, MI 49315
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Douglas T.: Bought a fireplace from them and installed in March 2020. Not sure when it actually quit working but here in Oct 2022 it will not ignite. Probably a junk valve but more so, I called a few times and even left a message and no return call. I have only turned this fireplace on a dozen times at most. So longevity is not so long and once you're sold a product, you're forgotten about.
Elizabeth Bombara: Great selection and knowledgeable sales staff. Unlike other locations the men and women at the store want to help you find what you need rather than make a sale. No pressure shopping. Definitely going back for all our needs.
David/Carol Stockwell: Very busy as far as getting work done on gas fireplace. The rate for service work is $149.00 for the first 30 mins. of service. Kinda high don't you think.Had work done a 5/18 /2020. That bill was $407.00. I just think the charges are out of line. Next Fireplace will be some other place. David Stockwell
Paul Hedg-peth: Expensive considering that prices don't include installation. Staff had minimal knowledge of products and availability of products. Nice showroom.
Kathleen Kennedy: John provided excellent service for my Heat-N-Glo. He was courteous, knowledgeable, thorough and efficient.
Ray Hadley: Called and they helped me through a problem lighting my fireplace. Will be calling them when I order a new fireplace this fall. Great service.
Stacey Van Haren: Really enjoyed working with Hearthcrest for our fireplace purchase and installation. We needed an unusually large gas log and they were very accommodating and helped us order the size we needed in the color we wanted. Communication was excellent throughout the process. Would highly recommend Hearthcrest!
Ron Weinrick: Not everything went smoothly with this installation, (no fault of Hearthcrest) but this crew didn’t give up until it was done right. The final result is a truly beautiful fireplace that is a perfect fit. Professional, honest, and friendly.
David Southard: Great company to do business with. Very accommodating and helpful. We recommend them for your fireplace needs.
Thomas Stehouwer: SIMPLY THE BEST!We worked with Karen Kimble on a project that involved a tear-out of a direct-vent fireplace in a home we recently purchased, to be replaced with a new wood burning/gas log fireplace. This involved significant construction on the outside of our home, including the construction of a new chase on the roof for the fireplace chimney. It also involved design and build of a new fireplace surround and mantle inside our home, managed by our builder. Karen's thorough knowledge of every aspect of what we needed to do, from construction, to building codes, and the aesthetics of the look we wanted, outside and inside our home, made the project fun and ultimately very satisfying. She worked closely with us and our builder to make sure every detail was addressed.We also were very pleased with the assortment of quality merchandise sold at Hearthcrest, and the display of available items. It's a fun place to visit!We're delighted with the results!
Melissa vanderKolk: Helpful. Salesperson was very knowledgeable and communicated well about the product options. Quote was delivered on the spot.
Allison Fogle: Very friendly and was able to answer all of our questions.
Paul Robinson: Very helpful lady showed us product, explained process, pricing. Very clear. We were looking at gas logs. We will buy here!
Chris Sidock: Nice showroom
Darlene Oneal: The Hearthcrest Fireplace & Home Décor team is one of the most professional and knowledgeable group of individuals I have had the pleasure of working with. From Tekla in the showroom, to the installation technicians that came to my home. Everyone I came in contact with was very courteous and experienced, which put me at ease. I had plenty of questions, but after interacting with this team, I had full confidence in their abilities to perform the job safely and properly. I highly recommend Hearthcrest Fireplace to anyone looking to have a unit installed, replaced, or repaired.
Carin Dykema: Hearthcrest Fireplace & Home Decor in Byron Center were awesome !!!Everyone was very friendly & helpful from the first time we walked in to the day the 'boys' installed the whole fireplace. We were told our fireplace would be a 'challenge', but they said they would make it happen ! A huge thank you to Karen, Barb, Tekla, Anthony, Jeff and all the others behind the scene to make this work! Your efforts and expertise are so appreciated !!!
John Hardy: Great people, know their stuff.
Matthew B: Offers a large selection of fireplaces, most kept in stock. Usually offer some type of discount or rebate. The #1 reason I've bought TWO gas fireplaces from Hearthcrest is because of Tekla. We couldn't ask for a more knowledgeable and pleasant person to work with. She's Hands down the best.
Morgan Klaver: This company goes above and beyond. We just called as we couldn’t figure out how to get our fireplace lit and they were three/four weeks out so they helped us over the phone. Outstanding customer service!
Donna Anderson: Service is non-existent from this company. Our gas fireplace was installed several,years ago, and we have not been able to use it for half of the time. Service people came out , tell us they will be back and then never hear from them again. Good luck...if you decide to use this company for installation.
M Corliss: We bought a pellet stove from Hearthcrest a few years ago and have had nothing but great customer service ever since! If I needed a part or had a question, Tekla has been most helpful to answer and give advice. She's very knowledgeable. I highly recommend Hearthcrest if you have fireplace needs!
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5. Flame Center - Hudsonville
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· 44 reviews
2440 Chicago Dr, Hudsonville, MI 49426
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Timothy Wood: If you can purchase fireplace equipment anywhere else, do so. The lack of customer service is astounding as well as the installation charges I was not made aware of. I ordered a gas log fireplace set with glass doors in the fall of 2022 and they completed the installation this spring just in time for warm weather. The gas log set was available, but according to the Flame Center they have to wait until the glass doors arrive so they can make one installation trip. The doors were on back order. I asked to have the logs and gas installed and they said NO, it's not our policy saying, we have to wait for the doors to arrive. Subsequently no fireplace all winter. It's a backwoods organization with no idea about customer service, so go elsewhere.
Chris Cordle: Great selection of gas and wood burning fireplaces to choose from. Staff is very helpful and knowledgeable. Would definitely refer my friends and family to purchase from here.
Jade Dietrich: An immense lack of customer service and professionalism
Kelli V: I am extremely pleased with my wonderful new gas fireplace. I had a very unique project as I needed an install in a tiny house and they went out of their way to help me out. I'm so pleased with how it all turned out. It is a gorgeous heater and the install was beautifully done. So very pleased!
Peter Van Til: Very knowledgeable and helpful.
matt bockheim: Great selection and very helpful and knowledgeable staff!
Kim Kubiak: A little disappointed...we were after a fireplace insert,we were being helped and another customer came in and dropped us like a hot potato... interesting...
Randy Swanson: Very helpful with a phone question regarding service.
Sandra Fenn: We just had a Lopi gas stove installed by The Flame Center. They removed the old wood stove and all the stove pipe and replaced it with new pipe and the new gas stove, The technicians were knowledgeable, friendly, and efficient. They vacuumed up every bit of mess that was made by the installation and removed their shoes every time they entered the house. The sales staff was friendly and knowledgably and available to answer my questions. The entire transaction went very smoothly and we are thrilled with our new gas stove. Thanks to all the staff at The Flame Center
Corban Anderson: We bought a wood stove from flame center which we have been very happy with. We got a Lopi stove with the blower kit that throw a lot of heat. Tecla there Sales Rep was great!
Rod Kirgis: The team at the Flame Center was very helpful and knowledgeable.
Kimberly Smith: Disappointed in selection.Employee was helpful but not impressed with the store.The store also was unkempt. Batteries in remotes not working to show how fireplace lights up. Items on the floors. Just kinda needs a facelift.But employee tried to help me.
Matt DeSantis: I'm extremely frustrated with the lack of customer service. I scheduled an appointment over 6 weeks ago to have my fireplace serviced. The day of the appointment finally came, and no one showed up. I didn't even receive a phone call. I called later in the day to see what was going on, no answer. Left a vm and still haven't heard anything. Don't waste your time, find someone else.
Stacy Koslek: Great showroom to purchase a machine. Just be sure to have a back up plan for service. These machines will need service regularly, and the flame center is unable to meet service demands for the machines they sell in a timely manner. Its dec 1st- my pellet stove wont ignite- flame center can be out in 10 weeks- um, that's spring. Kinda defeats the purpose of having a pellet stove for heat in the winter. The seceratay who answers the phones is less than helpful or polite.
Tony Lyons: Tried having my fireplace face updated. And after speaking with a rep from the flame center I was told it could be done. After nearly 2 months and days before this was suppose to happen. I was told that it cannot be refaced and I would have to buy a new fireplace insert at the cost of 8,000 dollars. Why did this take 2 months to tell me after I repeatedly asked if everything was on track. With a response of yes. I will never do business with this place.
Timothy Ash: Nice group of people that were informative. The store just did not have what we wanted in stock.
Matt Lares: Flame Center installed a fireplace for us a couple weeks ago. There were a couple speed bumps but Blake was very knowledgeable and professional. He was able to take care of the issues and get it completed in a day. Blake's customer service was great and we appreciated it! We love our new fireplace and would refer anyone to Flame Center! Thank you!
Rob Dernberger: Friendly staff and owner. Helping us with what makes the most sense for our home. Thank you. :-)
Ralph Allen: Rick came out to fix our heatilator fireplace! Extremely professional and knowledgeable - what a terrific experience with someone who knows their craft! Thank you! 💪😎💪
Toni Mattin: Was in town over the weekend visiting family - Stopped by Flame Center to check it out with my Brother who lives up there and is looking to remodel his house. I also have a wood burning Stove and had some questions and Issues I wanted to address with the sale Lady, Teckla. She was so Helpful and very Knowledgeable. My Brother is most likely going to work with them for his remodel and I know if I ever buy new or need service I have a great resource. The real reason I took the time to write a review is the Sale staff there was so awesome and intent on making sure all our questions and issues were addressed.Overall Great Experience !Thanks for all your Help People,Peace~
Michelee Alvarez: Nice show room just be prepared for an anti-trump lecture along with your estimate. Took about 4 weeks to receive a quote. Wont be going back.
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6. Cherry Valley Stove & Saw - Caledonia Township
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· 47 reviews
9790 Cherry Valley Ave SE, Caledonia, MI 49316
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Shirley Harris: Purchased an Aspen Kuma for a new build "barndo". Adam and show room individuals were patient answered all our questions and worked around our schedule for delivery. Installation guys were professional and very efficient. I highly recommend this company!
Marian Richardson: We got a Bari wood stove from Cherry Valley and it’s AMAZING!!! It’s changed our whole room. Such a beautiful and efficient stove. The installation went quickly. Couldn’t be happier!
judith appleby: Nicholas and Derrick were super nice and worked fast. Did a great job for us. They forgot to empty to kitchen flue clean out but otherwise were great. Will use them again!
Douglas Poolman: Great company to work with. The sales team that took their time to know our needs and made sure we had the right stove for what we wanted and needed.The install team did a great job with explaining what they were doing, placed floor protection down and made sure it was all clean when they left.We recommend them to our friends. Thank you to all your team for a great experience. Enjoying our new stove!
VJ VB: I bought an old house that had a poorly and improperly constructed fireplace. I had Cherry Valley install a wood-burning fireplace insert last spring. Through a miscommunication, my modification to the fireplace was not aesthetically pleasing. Adam not only had a great solution, but he ate the cost. I did not use the stove for six months, but when I did, it smoked up the house terribly. I called Adam and he personally was here in half an hour. He went over everything and determined it was installed correctly, and that there was nothing wrong with the stove. He did more research on his own and found a solution that cost me nothing and completely solved the problem. I plan to have him put in a free-standing wood-burning stove in my shop next. A wood-burning stove is a costly investment and, if done wrong, can be dangerous. I wouldn't go anywhere else.Updated - Adam came out and installed added length of flue "just to make sure" on my chimney. It made an additional improvement in the quality of the air in the house. He charged me for the materials but not for the labor, saying their goal is customer satisfaction, and he was not satisfied with the previous results. Fantastic!
ebiri nkugba: Fantastic service! Sold me all the needed items to install the liner for a fireplace insert bought on fb marketplace. Consulted with me, told me how it works, modeled it for me in store to ensure I had the confidence to do the job. Went great. Strongly recommend! I had a great experience.
Ted Jones: Adam was very knowledgeable. Steered me away from a more expensive stove that was overkill. The installers were efficient and cleaned up the job site well.
Randy Vander Veen: Awesome service
Kurt Lichtenberg: Shopping for a new wood burning stove couldn't have been easier. We previewed the stove in the showroom placed the order for our Blaze King. Excellent customer service keeping us informed as to the status of our stove. The installers were professional, neat, and did a great job of cleaning up and removing the old stove. We can't wait to enjoy our new stove.
Kendra Lotterman: If you are looking for someone who knows their stuff, look no further. Cherry Valley took the time to answer our questions, validate our concerns, and help us pick out the right insert to meet our needs; all while treating us with the upmost respect.The install crew was tidy and efficient and did a marvelous job.Thank you Cherry Valley!
Jeff Karnatz: The team at Cherry Valley went above and beyond!!! Great customer service and will have a customer for life.
Mark H. Rosenberger: Outstanding customer service ...
Bob Dorman: We contacted Adam at Cherry Valley Stove and Saw to look at a blower problem with our Harman pellet stove. They were here within a few days and Nickolas had it fixed and going in a couple hours. Works great. Great company to work with. I'd recommend them to anyone. Thanks again.
mark huyser: Great service. Anthony and Adam were very helpful with my warranty claim.I would recommend them if you are looking for woodstove products.
Cindy m: We had CherryValley install our Heritage Hearthstone stove in October 2021. We have used it ever since. It adds so much warmth and ambiance to our home. Nickolas is a great salesman and answered all our questions. Adam made sure our install went without a hitch. We could not be happier!We would definitely recommend CherryValley for woodstoves, installations and customer care! A+++++++
Andrew Siegler: Incredibly knowledgeable and helpful staff.
James Brown: Ever thing you could need for wood cutting,and burning
Andrew Van Liere: Very helpful and knowledgeable about the product i purchased.
John Boom: Fantastic service and staff. They installed my wood stove in my shop. Got there when the said they would and did a great job. Installers were very friendly, courteous and knowledgeable about their product.
Jeff Dietz: Wow, Cherry Valley Stove and Saw was nothing short of spectacular to work with. I had several companies come out and give a quote for a wooden stove insert, and Cherry Valley was most competitive. They never pushed for something I didn't need, but instead recommended the best burner for what I needed. They kept me updated on the shipment status, and came out and installed it in a few hours. HIGHLY recommended!
Brian VanFleet: Adam and the team are awesome. Best place in West Michigan for Wood / Pellet stove sales or repairs. Purchased a Jotul wood stove from them. They went the extra mile to find the right stove that would work for our unique requirements. Have had them do some repair work on a Harman pellet stove as well. Great follow up and customer service.
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7. Stillson Masonry - Grand Rapids
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· 1 reviews
1227 Houseman Ave NE, Grand Rapids, MI 49505
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8. Builder's Fireplace Company - Lowell
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· 17 reviews
521 W Main St, Lowell, MI 49331
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Lance Kornoelje: Over and above with great customer service years after purchase. Highly recommend. Thanks!
Robert Dallos: Great customer service.
John Mihotz: There okay even though they couldn't help us
B Evans: Friendly staff, they did not have what we ere interested in on display so they were going to check on the availability.
Taylor Hunt: Called them on Friday of memorial weekend 3mins before close (not knowing) looking for a breeo firepit. They had what I wanted and worked with me after closing so I could get it before the holiday weekend (as they'd be closed). Great service!!
Joel Brandt: Pete and the team at Builder’s Fireplace did a renovation to update my 1997 gas log. I could not be happier in terms of value and service. They were patient as we worked through all the options and the installation was clean and flawless. Highly recommend working with them and worth every penny to deal with people who are experts in their field.
Jody Horton: Very helpful.
James Karsten: Fantastic service!
Bethany Cuneo: We are getting our wood burning stove and hearth pad from here and they could not be easier to work.
Ryan Rockwell: Great products and very knowledgeable
Terie Vickery: Very friendly and helpful- excellent service!
Wade Vugteveen: I had a small issue with my fireplace and even though it was out of warranty they came out the same day and replaced it for free. I am very impressed with this company and will continue to use them going forward. Thank you very much Builders Fireplace!
Ryan VanAgtmael: Great customer service
Rodney Vanden Hout: They new what I needed and had it available for a DIY repair project.
Jacob Niewiek: Purchased a ambience direct vent fireplace from builders fireplace and could not be happier. Amazing customer service and quality fireplace. Will buy here again.
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Fireplace store
9. H2Oasis Inc. - Courtland Township
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· 127 reviews
5950 14 Mile Rd NE, Rockford, MI 49341
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Fireplace store
10. Fireplace Gallery of West Michigan - Crockery Township
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· 49 reviews
11999 Cleveland St, Nunica, MI 49448
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