Best Ford Grand Rapids Near Me

Denise: Today, I was attempting to schedule the vehicle for service regarding a safety recall. The scheduler Samantha became defensive and she stated that my issues are unrelated to the safety recall. She said there’s nothing she can do and she would get me to a specialist but she hung up on me. She was trying to debate and challenge on me my concerns for safety. I had to call back several times just to get another person on the phone to get directed to her supervisor Phil. Did I mention this is the scheduler? The one who schedules the service appointments. I had to laugh at my experience because I couldn’t even make an appointment due to the rude and unsatisfactory customer service from this person. After speaking to the manager Phil it was a waste of innerg which made me understand where Samantha’s service stems from. I am completely comfortable with going to another Ford Service department. I recommend calling Samantha if anyone is looking for piss poor customer service and a great debate regarding your safety. LOL

Peter Venckauskas: We had a great experience at Fox Ford buying our new vehicle. Everyone at the dealer that was very helpful, especially our salesman, Keith. We actually had a good time purchasing our new car!Thanks again to Keith!Peter V.

Neftali Hernandez: Very personable, among faces and very informative. Great overall crew.

A C: Best experience I ever had buying a car!If you need a used car, call and ask for Keith Rock. The sales Manager Mininderpal Singh was amazing too.I have brought many a car in my life. This is the first time I didn’t feel like I was talking to a “salesman”.I was able to let my guard down and talk with Keith about the car I liked without being forced to buy additional things I didn’t need. No pressure, no stress, just a great, great experience.Another plus from buying a used ford from ford was I was able to add on ford warranty to the car. This is a lifesaver, because, as we all know, there is always a little risk buying used.I walked away with a great car, at a great price with a warranty.Thanks again to Fox Ford.

M L: Staff was nice, however I started hearing a rattling noise under the hood two hours after leaving the lot. I took it straight to a mechanic who told me it was coming from the timing chain, and it had a saved check engine code for the timing chain as well, I informed staff of this and was basically told that’s too bad because I purchased a used car as is.Update: Manager was great and they are working with me to get this problem resolved. Will update again after it’s fixed.

Abigail Cruse: Today I popped in as a first time car shopper and had the pleasure to work with Pete! He did an excellent job listening to my car desires and presenting information about different options to match my needs. It brought me lots of comfort to work with someone who wasn't pressuring me into making big commitments right away and just wanted to help. I'm looking forward to coming back next week and working with Pete again to seal the deal.

Dave Guyski II: What a massive letdown. My 9 months pregnant wife and I drove an hour and a half to buy a used vehicle there, everyone was very friendly in the store and I thought we were having a great experience. But after driving the vehicle home, the very next morning the check engine light comes on. The code points to one of the catalytic converters, which are not cheap to fix. Being a technician myself, I hook my scan tool up to it and find that the codes had been cleared right before we bought the vehicle (only 3 ignition cycles and 21 miles before we purchased it). The real nightmare was trying to get a hold of anyone in service. My salesman was the only person who I got anywhere with, and the one time I actually did speak with a service writer I was told the sales manager would call me. Well that never happened, so I tried calling back and leaving a voice mail with no success. 19 missed calls in total, and left 3 voice mails. After all of that, we had lost all faith in the store and instead of driving 2 vehicles the hour and a half one way to drop the new one off and then again to pick it back up, I decided I'm going to handle it myself instead of putting my pregnant wife out of a vehicle for who knows how long and making her walk to work. I could not feel more disappointed in such a big, impressive looking dealership. Do not recommend

It's Just Me: I was very pleased with the service I received. Yaya was an exceptional customer service representative.

Whitewolf 784: I liked how friendly everyone was, whether they were working with me or just walking by.

Patrick Fuller: I received service from the express care. The staff in the office was great! It took much longer than expected but they let me know what was going on during the process. I would recommend getting your car serviced here!

Hayden Aguirre: Apaya and Nico were friendly, helpful, and responsive to my needs. They went out of their way to help me purchase a beautiful used Mazda3 from out-of-state, and were transparent and honest regarding the condition and history of the vehicle. Communication with them was clear and efficient from start to finish. The vehicle was priced very reasonably. Just an overall great experience.

K Ramirez: Go see Marilyn Irwin @ the pre-owned lot. You won't be disappointed. Fantastic, straightforward service. I've been going to Marilyn for years, since I was young & inexperienced, when my older brother sent me her way. I have purchased cars elsewhere but have always had the BEST experience with Marilyn.🏆🌈🌟🙌🏽

Selene B Williams: I bring my Mazda for the first service. The staff was very friendly and professional, Jerry attended to all of my questions, and after the service he explained the service report to me in detail. Excellent service.

velda robinson: took all afternoon find one to fit my budget. Never did saleman seem dissapointed. I was trading my new truck ( crew cab which i bought from fox 2yrs earlier)My goal was to find a vechile my granddaughters would be comfertable in back seat for when we do are road trips.. left with a lincoln.. 😍

Paul Schulman: I accidentally brought my 2022 Mach-e in for service a week before my appointment; Fox Ford happily took my car and completed what service they could. They also patched my punctured tire without charge. Everyone I’ve spoken to through phone or email has been responsive and informative. Fox Ford also supports the local charging infrastructure and electric car market. I am glad to have this dealership in my community.

Monicka Butzin: I was pre-appoved through by bank Capital One through their auto-navigator. I was interested in purchasing a Nissan Versa from Fox Ford. The salesman told me about 4 different down-payments none of which matched what the auto nav said. He then asked me to fill out an application so that they would have it on file for Capital One. He then without my approval, ran my credit with a completely different creditor putting another hit on my credit report. Both unauthorized and unnecessary because I was ALREADY APPROVED and I NEVER asked him to. I took my pre-approval to F&H in Elkhart, IN and bought the same car, same year, less miles, and my auto nav QUOTED down payment. Came out with cheaper monthly payments and a lower interest rate.Stay away from this place!

Tanesha Jordan: Please save your money, time, and mental health and buy a car else where. Bought a used car in January and has been in and the shops since. The engine and the transmission both needed to be replaced. I highly recommend going the extra mile and have a separate inspection done before you buy.

chrisann fitzgerald: A huge fan of Fox Ford’s “get to the point and get a car” philosophy.Pete met us at the door and 10 minutes later, we were test driving a car. He then, sat us down and went over estimated payments, sharing his knowledge & wisdom, along the way.Manu, in financing, was equally helpful and forthright.Drove away with a car and still have plenty of daylight left! Thanks for the great service and respecting our time so much!

A Y: they treat you like King when you buy their car but when you have issue with a 2 years old truck of 70k$. They will turn to you deal with Ford and say that the issue is not theirs, the issue is with warranty. I will never buy anything from this group.

Ryan Donohue: Keith Rock did an awesome job helping us find a reasonably priced car very quickly. Solid car and a great experience! Additionally, Manu (apologize if that spelt wrong) was awesome to work with to secure financing for the vehicle and get on the road quickly. Highly recommend if your in the market for a vehicle. Great selection, great people, great experience.

Tyler Cooper: They were really nice and they knew exactly what they were doing and was able to get me in and out of there with a great car! I would highly recommend LaFontaine to anyone looking to buy a car.

Sharri Shaw: A few months ago I purchased a 2006 Jeep. It looked great online and I opted to have it delivered, which kept getting delayed so that they could run it through their shop to see if it needed repairs.There is rust on the inside, the air conditioner doesn't work - literary blows hot air, the battery died Christmas morning (plans canceled), the plastic door coverings are peeling up toward the glass, a dash part is, too.I had breast cancer and chemo a couple years ago, along with some other life changes and let them know that I needed a good, reliable car. When I called to let them know, they were no help at all. Now I can't reacher a manager to get help.

siddhu sid: Very much satisfied with the service. Appreciate their customer support to discuss about the change of parts is required or not.

Greg Peak: Service Representative Kyli Verduci is wonderful

Jordan: Pat was very helpful, personal, and helped us find exactly what we were looking for. Jordan was very nice to work with as well with the financing. Tom always helps us out with our service needs. Would definitely recommend.

Lindy Shankin: Delivered my vehicle to my driveway from a long distance. I'm not much of a Ford fan, but the flexibility to look at other inventory from LaFontaine n bringing my vehicle to me when I live even further away from grand rapids. Simple to fill out documents from home made it so simple when I have a very busy 2 year old that it's hard to sit and fill them out as I would be chasing him in the office. My sales rep Garret and financial advisor Jordan was very clear n presented the terms of my loan clearly without hiding information. I really appreciate the honesty and being able to make informed decisions.

Stephen Carr: One of the best experiences I have had buying a new car. I highly recommend working with Emily because she is the most pleasant salesperson I have encountered. She was even willing to help me out on her day.

Bryce Lipscomb: Expensive, way more so than the other Ford locations. Decent service.

Jonathan Snow: Kyli Verduci and Jon Snow rolled out the red carpet for me and my vehicle. No complaints and all compliments! DWC!

Patrick Pennoni: Tyler was very efficient in all communications and made the buying process quick and easy

Susan Wissner: Great people to deal with. Emily went above and beyond to help us get into a new Ford Escape

David Mead: Good service but getting updates from website not working

Gregory Currie: Lafontaine does an amazing job in the service department! Kyli is absolutely amazing! Thank you for another great experience

James Rider: I needed a new to me vehicle quick to replace a vehicle hit in an accident. Salesperson Robert happened to greet me outside as I was walking in. He listened to what I was looking for, answered questions well and offered options with zero hard sell. I also was in a position to hear Salesperson Emily helping a few customers and everything I heard was equally professional.

Trudy Roy: This was our first visit to La Fontaine Ford in Grand Rapids. The staff could not have made us feel more welcome. our sales agent Tyler Basch went above and beyond, getting the car I wanted from another La Fontaine dealer a couple of hours away, even delivering my new car to our home after the request we made were done. I would recommend La Fontaine and Tyler Basch.

Tim Elms: Tyler did an amazing job finding the right car. Great service and value. Much appreciated and recommended.

jeff guinn: Good for most part other than a new tech did not know which way to spin off oil filter capThought he was going to break it

Kathi Goss: Thank you for exceptional service, every time!

Amanda Crowe_Okeefe: I got an oil change, that part was great. While I was there my emergency brake broke and started malfunctioning. I was actually the cause of that. They had me go to the waiting room after several attempts to reset it. They said they were hooking it up to do a diagnostics test. Travis (who was helping me at this point) came back and said that they needed to order a part. He said he'd call when it came in. I waited over a week and he never called. So I called there and not one person knew what I was talking about. So after me telling them who was helping me, they looked on his desk and saw my paperwork. There was no part ordered though, and nobody else knew what part it was that was needed. It turns out after waiting a week and a half for my call, Travis was now on vacation. They tried to get ahold of him but he did not get back to them. They told me they would keep trying and leave a note on his desk for when he got back. All together now it has been about three and a half weeks and not one person has called me back about my car. Not Travis, and not the other guy I talked to who left Travis the note. My car is still not fixed. I'm pretty upset and have never had worse customer service. I never had any issue when it was Keller Ford. I don't know if the same people work there since it has become LaFontaine or not. But this has been a ridiculous experience.

Virgil Hubbard: SERVICE IS GREAT - TAKE ALL YOUR VEHICLES HERE for oil changes and rotations, air filters, etc. - I take my Nissan here as well as my Bronco. Far superior to Gezon Nissan. They are an efficient, highly choreographed machine.

Cesar Ayala-Orellana: I own a dodge ram 1500 went to dodge across the street and they couldn’t take out my drain plug since it was stripped. They tried charging me $900 to replace the oil pan, I decided to see if another place could take it out and lo and behold Ford did the trick. Definitely recommend this place!

Debbi Coleman: 1st visit went good. Will check with another mechanic to see if their recommendations are valid.

Michael Haddad: Quick and thorough oil change.

Roy Shaw: The team at Tony Better have made me feel like family in every department. From used vehicles to new, and from oil changes and normal maintenance to warranty work, they are consistently making me feel well cared for. Well done!

dennis frasier: Really Great people. Honest, Trustworthy and helpful

Rogue Minion: My check engine light was turning on and off before I was able to schedule this appointment. The light was off when I brought my car in and they confirmed it was a faulty sensor. They also let me know my transition was going bad and that was why my car was shaking. I'll deal with that later.

J.S J: I worked with Evan and he was great. Dropped my vehicle off for brake service and the transition was smooth. Great service. I will be back! Evan is da man!

Benjamin Gillette: They really do treat you well here.

Vince DePue: Brought in my wife's 2022 Bronco sport for a recall. They quickly took care of it. While there they noticed the tires looked odd and replaced all four tires also under warranty. A few days later a useless cover fell off and they took care of that for us. Just great service all the time.

Fuzzy Master: Outstanding job had wiring issues only one able to figure out after taking to multiple different certified mechanic shops, had body damage they repaired looks brand new like it came out of the factory I could not be more happier the price they worked with me on the labor rate finished job fast

Jackie Donehoo: I have a maintence agreement with Tony Benten Ford. I failed to mention it to the oil change guys. I called and the office corrected it and sent me a check right away.

Louie Schaefer: Kaden Gillow was very helpful No, I chose not to get the work done there. He gave me many insights.

Shan Big Brother Kratos:.: Awesome and very professional

Bruce Caukin: Service was fast and throrough. Very satisfied.

Mary Serba: I worked with Mark VandeVusse, we narrowed it down to one car and he was not pushy, he was very friendly and conducive to my needs, the car was a bit more than I wanted to pay but he met me where I needed to be so I could get the car, Mark explains everything very well and his communication with me and others was quite impressive, he made two follow-up calls to make sure I was happy and jumped right on two minor details that needed to be dealt with, I highly recommend Tony Betton and sons, and would encourage you to work with Mark.. I purchased a 2018 Ford escape and I'm very happy with that.

David E Lyons: The car was ready when promised. The staff called me immediately to come and pick it up.

marian Dombroski: Evan Glass is a very astute to customer needs young man. If I still had my business, I would hire him!

Ferron Dora: I have always enjoyed the service and staff at the dealership. This last experience has just brought some things to light that I am going to keep an eye out for. Oil cap not put back on engine, and small dent/scratch in quarter panel after service. Just not the experience I should expect or deserve.

Patrick Cederquist: Not getting results for service on my 2017 F150. This week will be the sixth time for 4x4 issues that has yet to be resolved. Three sets of front bearings and actuators, new transfer case and who knows what this visit. Actuators are growling again now so those will be on the list, again.

Luke Wilson: The sales staff are incredibly kind and helpful. They make you feel right at home.

Sarah Cordes: Used to love going here for repairs on my vehicle, this last visit left not wanting to decide to not return. Amber was my advisor, and with poor communication being half the reason for my experience, the other part was paying to have a key programmed when my fob broke, for it to not be programmed properly TWICE. I ended up going to another Ford dealer and having to pay for it all over but it's been two weeks and haven't had any issues with the other dealer. Wish the problem would've been resolved with Borgman but Amber did not return my call to get my car back in.

Reiko Ikariyama Farmer: Skipp is great! He made sure we get the car we wanted. When we finally went to pick up the car we ordered, the transaction was very quick. We were out in less than an hour....basically just signing paper works.We highly recommend Borgman.

Jim Kopenkoskey: Like to thank the awesome staff at Borgman Ford on my 2022 Maverick. And a big thanks to my sales man Billy Firn!! I will be buying my next vehicle at this dealership..Soon!! Five stars ⭐

Maddie H.: Friendly staff, wonderful sales guys. Nick was patient in my search of a vehicle and helped me find the right fit. Process was easy and quick, did paperwork and picked up my car in less than 30 minutes.

drywall construccion: Excelente servicio . Hasta en español muy conveniente . Se contactaron muy rápido con mi aseguranza para hacer reparaciones por accidente vial

Kabe Reed: We have bought 7 trucks from them and i drive an F-250. This morning I had an issue that governed my speed limit to 50mph went to several different places to have it checked out and they were a week and a half out. Kalin Jack was able to make some moves and got me right in!! Really appreciate the great service!!

Shane Reed: Ordered a Maverick and had an awesome experience at Borgman - they were super helpful and guided me through the whole process from start to finish! Can't recommend them enough!

Jason Wiley: Salesman Don and Manager Zach were both fantastic, very honest and straightforward. Would recommend Borgmans to anyone looking for a used vehicle.

Alana Alexander: Awesome place I will be back

Bob Lew: Good place to get your car serviced

Tony Baareman: Curtis was awesome to work with, no high pressure, got good honest information for any questions I had.

Tammy Nostrant: Best place to buy a car ask for Brandon in used cars

Mike Rev: Can't get service to call me back to quote my work and schedule me. Jake in service says he'll call, never does.

Betsy McKinney: Chris was very friendly and knowledgeable.

Tyler West: Didn’t check cabin filter, tire tread depth was not checked…. What was done???? the multi point shows all green and now I will need to take my suv back in and have another shop check everything over.

Chase mead: Had a good experience in sales with Nick Lamberts. He’s responsive and works hard to get the deal done.

Beth VanAllsburg: This is my fifth new Ford purchased from Borgman Ford. My sales associate Skip is great really helpful as well as everyone in finance. Thanks Borgman I love my F150.

JAMES RUNDQUIST: I drove way out of my way to Borgman,The Salesman Nick Antuma was awesome.Within a hour in a half I was tooling back home with my new ride.Kudos to the whole team at Borgman.

Bianca Luehmann: Tod was very knowledgeable about the Ford Transit features and helped us choose what would work best for us. Pick up was very easy!

nick groenleer: Poor customer service and low employee morale. I always feel disrespected by the employees at the service counter. Picking uptakes forever...hard to get one of the MANY employees to even acknowledge your presence. I wish I lived closer to Fox Ford!

Mike Nelson: Bill Meier and the sales team at Zeigler Ford in Lowell helped me locate and purchase a 2020 F-150 pickup. I was looking for a used pickup to tow our travel trailer. I provided Bill the specifications that I was looking for and he responded very quickly with a pickup that met my specifications. He also provided a couple alternatives. The dealership team was very friendly and helpful during the purchasing process. Bill has done a great job following up with me to ensure I am completely satisfied with my purchase. I would recommend Bill and the team at Zeigler Ford in Lowell.

Damon Williamson: Friendly /Efficient

gail jones: They charge you $1799 to be treated like a VIP. They told me this helps defray the cost of reconditioning the vehicle So I paid for $1799 for front brakes an oil change and a detail job. They also sold me an $800 lojack that I don't think I need.I wish I would of walked out on this deal.

Steven K: Miles Zarn was very professional and helped my wife and I purchase a used Explorer. He made sure to work with us on price in any way he could. Him and his team very professional and were able to remove a lot of the marks from inside the car the next day to drive off the lot. No high pressure tactics and recommend to anybody in the Used car market.

Nate: Didn't end up buying a truck through Zeigler as I found a deal elsewhere, but would not hesitate to come back to Zeiger. Marc was great to work with during my search.

Mike Mentzer: Very friendly great service

Trev: We had the pleasure of having Bill as our sales rep. He made the entire buying process easy and was friendly throughout the sale and answered any questions we had. Recommend Bill!

bruce miller: Wonderful place to purchase a vehicle

Eric Buckleitner: Bought a used Truck from Evan . He did a great job. He will treat you right!

Janet Purdy: Woman? Senior citizen? (Neither one?) Go to Zeigler Ford in Lowell MIby Janet Purdy on 04/06/2023In October of 2021 I walked into Zeigler Ford in Lowell Michigan. I knew what I wanted, I had done my homework, and didn't want to be 1) talked down to as a woman, or 2) treated like an old person. Chris Cisler met me at the door, "How can I help you?" "I want to order a Maverick!" He didn't seem to notice that I was a 73 year old woman. We went over the process together, then built my Maverick on his computer.He explained the various options, which I already knew but learned more about when he presented them. He asked me what I wanted most, how I will use it, and of course the color. We went over the paperwork. I paid my deposit. Then I waited. And waited. (Everyone knows the complications the Pandemic caused), 17 months in all. One of the things that made me very happy with Chris was that he kept in touch regularly for months about the delays. We chatted like old friends by the time the truck was scheduled for production. Early one morning I got a call, "Look at your texts." There it was in living beautiful color in the Ziegler service area! The financial details went smoothly, no hidden fees, no confusing items on the contract. Thank You Chris, and all the dealer staff. It was such a positive experience.Recommend this dealer? YesPurchased a vehicle from this dealer? Yes

Kristine Blood: Jason Cardis is amazing! He always finds my family the perfect car for a great deal. He goes the extra mile to get you the best deal! I can always count on him for buying and maintaining our cars.

Shannon Eickhoff: I have bought a few vehicles from Jason Cardis as has my son. I have known Jason for over 30 years. He is an amazing friend and finance manager. I only deal with Zeigler in Lowell when I'm looking to purchase a new vehicle. Thanks Jason. You are amazing.

Elvis Lane: Kevin and his Team in Lowell did an awesome job. Everyone was very knowledgeable, kind and courteous. Excellent experience from start to finish!

Jake Gauthier: Couldn’t ask for a better customer service. I go to Lowell Ziegler Ford for everything vehicle related and am always impressed with the professionalism I’m greeted with. It’s great to have a staff that actually cares about its customers. During my last visit I worked with Kevin Mangus with some issues regarding my car and he was more than happy to help me figure out what the issue was and it was very timely! Overall a great place to go and I suggest it to anyone looking for a car or in need of some assistance.

Abigail Mangus: Had a great experience here! All of the staff was very kind and helpful, especially Kevin he was awesome! Will 100% come back for all my car needs.

Lakota Tidd: Jason Has sold me 5 trucks now! All went very smoothly. Only company I will use. Easy to work with and zero headaches!

Carrie R: Just leased a 2021 Ford Explorer from the Lowell location, they were so amazing to work with! They answered all of my questions and made sure to show me all the options. They made sure to address even the smallest concerns, go see the sales team at this location you will not be disappointed!

Michelle Mangus: Truly 5-Star Service, you can't beat the treatment we receive with every visit to our family friendly, local hometown dealership. The Zeigler Team always goes above and beyond, we wouldn't do business anywhere else!

Derek Jones: Zach at Ziegler Ford of Lowell has always been incredibly helpful and has always had the best interest of me and my family in mind. Would recommend to anyone!

Casey Heintzelman: Went in to get something on my vehicle covered under my warranty and they told me it wasn’t covered. Went to a different Ford in the area and they got it covered under my warranty and replaced in less than a week.Ziegler Ford called me back and resolved this issue.