Best Health Insurance Agency Grand Rapids Near Me

Pei Zhan: Positive:Professionalism,Quality,Responsiveness,ValueSarah and her team are great. highly recommend!

Gretchen Mousel: Positive:Professionalism,Quality,Responsiveness,ValueSarah and her team are amazing at benefits administration! They are responsive and professional whenever I reach out. And the provide me access to some very helpful technology tools that are user friendly for me and our staff. I highly recommend The Griswold Group!

Denise Blair: Positive:ResponsivenessThe entire group is very knowledgeable and able to explain the complexities of insurance in basic terms in a friendly manner.

Katie Vermaas: The Griswold Group is extremely knowledgeable and professional in their services. The are my top professional recommendation for clients that are looking for assistance.

Rachel Sheldon: Our business has used Griswold Group for our employee benefits. We have been with them for many years. We have a dedicated team that I can always rely on for quick answers. They have gone above and beyond for us several times when we needed extra help. They hold our hands through each renewal period to ensure that nothing is missed and every question has been answered. Additionally, they are able to answer any curve ball we ask them with well researched and informative answers. They are professional, knowledgeable, reliable, and excellent with communication. They are also personable, friendly, and wonderful people. The quality of service is truly top notch and they make us feel as if we are their only client. I would recommend Griswold Group to any individual or business for insurance needs.

Jesse Langschied: The Griswold Group has provided me and my family honest objective advice since we began working with them over 10 years ago.

Stephanie Harris: They are a great company and I love working with them.

Amber Shoemaker: Griswold Group has super helpful and nice employees. It is refreshing to not feel pressure when dealing with insurance. The staff has been easy to approach & quick to respond when we reach out for help.

William Johnson: Very Personable. They go out of their way to help people get the right coverage and then make sure the coverage does what it is supposed to do.

Laura Johnson: I have worked with The Griswold Group for several years. They are so easy to work with that I sought them out when I changed employers and was responsible for insurance benefits. They have all been very patient with me as I navigate the world of health insurance, and I have actually referred others to them.Laura J.

Cy Gerbasi: I can share with you that one of the better decisions I have made as HR Manager was enlisting the services of the Griswold Group. From the recommendations to the responses everything lines up for superior service on the part of this ethical, value oriented company. There is no hype, no high pressure; just real people helping to find the best options at a fair price and walk you through each step from admin to employee support. I am not glossing it over by saying that it is a comfortable, easy fit to have this group be part of your team. They work for you not just with you. I don’t want to imagine navigating the insurance market without support and input from the Griswold Group.

Jared Mattfolk: Sales packet given to my wife and I did not have clear and concise language, while the actual insurance provider's website does have concise language. This led to a simple misunderstanding that cost us money and has us locked into vision insurance for a year that will cost us more than we will ever get out of it. What we thought would be a decent savings at our out of network provider ended up costing us more than if we had paid out of pocket when we add the insurance premium costs for the year. Had the packet that was distributed had clear and concise language, we would have been able to make the correct decision to opt for no coverage and save money by paying full costs, out of pocket.I accept that the misunderstanding is partially on my end, but I strongly believe that a group that is trying to help their customers make an informed decision should make sure that the information provided is as clear and concise as possible, and simple to understand given the complicated nature of healthcare and insurance in America. If the literal provider can provide clear and concise language, the sales group should be able to as well.Edit: The Griswold Group reached out to me to see what they could do for me, and understanding that given the full situation, their hands are pretty tied, Sarah still went out of her way to attempt to make things right for me. While they were not able to directly resolve anything for me, I greatly appreciate the effort and think it goes a long way to show that my frustrating case was likely an outlier rather than the norm. As such, I've adjusted my rating.

Joe Fochesato: VERY poorly trained customer service representatives. I had two different agents from BCBS tell me that I would get a reimbursement check because COVID medical costs are covered 100%. I was told that they would mail my check the same day I was on the phone with them and they issued me a reference ID connected to the reimbursement. One month later the check still did not arrive and I heard nothing from BCBS so I called BCBS again and now they tell me they decided I am not to be reimbursed and the billing was correct. So when BCBS tells the customer they are going to take care of something, apparently there word means nothing and if they change their minds, after making a comment, they don’t even bother to tell the customer the direction had changed. Also, why didn’t the first agent I spoke to tell me that a year earlier so I didn’t bother chasing this reimbursement several times with both the medical provider and BCBS. All the phone agents can do is talk about policy and rules instead of taking care of the customer who IS entitled to the reimbursement. I wasted so much time doing what BCBS told me to do with my medical providers over the last years plus time and the last agent tells me “I’m sorry the other agents informed you wrong”.

Joshua Brown: blue is cool color

muhammad siddiqui: As a health care provider BCBSM and BCN has worst automatic response system in the world. It will take 30 min or long to you to get live representative or may be not after 30 min call disconnect. worst worst worst zero or one star for these companies. its just simple to have live person to direct to you. They making/ charging tons of dollar from consumers.

Serene Sleep Center Serene Sleep Center: I had to click a star but I would rate below - No customer service available after an hour + of navigating automated systems and numerous phone numbers. What a racket - you pay your premiums and there is no way to reach someone or even request pre-certification!

Andrew: BCBS Website says to call customer service to cancel a plan. Customer service said they can not cancel plans and I will have to call the issuing organization of the BCBS insurance. Customer service also cannot tell me who that issuing provider is. This company really puts the BS in BCBS.

Becky Turner: As a provider in Michigan, I was on hold for 45 minutes and then I was put on hold again for 20 more, and then they disconnected me. As a provider it is very frustrating to spend hours of time like this absolutely wasted.

Matthew Neymeiyer: Made $360m in profits but denies rehab coverage for stroke victims. Seems legit.

Adam Black: Critical:ProfessionalismMachines lead you for loops for hours and then just hang up on you after a while. Any real person i actually reach says they cant help me and suggest calling another number and then the whole process starts over again... and again. Money lost, Time lost, Patience lost. BCBS you are terrible at customer service. get better

Jeff H: Critical:Professionalism,Quality,Responsiveness,ValueDidn’t cover a cent of an ER visit and I’ve been on hold for an hour with customer service and no one answers. They’ll be losing my business shortly. I’ll also advise others to drop them.

Sheila Armstrong: Critical:Professionalism,Quality,Responsiveness,ValueI was told my colonscopy would be covered. No it was not pay alot for this insurance but still have to pay out of pocket. They lie.

Carrie Vanderbilt: Critical:Professionalism,ResponsivenessI was on hold for an hour and then hung up on. I tried to call again and absolutely nobody answers . I stay current on my payments but i get letter saying I'm past due and benefits are suspended. I tried to get online , no response.

Eva Christian: Critical:Professionalism,Quality,Responsiveness,ValueIf you don’t work on your customer service you’re gonna lose all your people don’t nobody want to deal with no insurance company that don’t know how to answer the phone!!! GET IT TOGETHER

Emir Ombasic: If you have problems this is the place to go, very nice and helpful people.

Jon Burleigh: I have been to this office several times to get problems fixed. My problems get fixed, but somewhere up in the chain at the main headquarters, the problems that got fixed became problems again. I have been working with Jennifer, and she is awesome. She sees what your problem is, knows how to fix it, just corporate office sees things on a small scale picture, and Jennifer sees it in the bigger picture. If you need to get help with your insurance issues, please see Jennifer at this office.

Nick R: Absolute worst customer service!!! I would not recommend to anybody. Spent over 5 hours on the phone trying to figure bill out. Charged more than what I was quoted and kept telling me I was wrong and they would then add notes saying I didn't want to pay the amount billed. I finally figured out that from application to actually placing into their system they changed my county causing my bill to be higher.

Sandra A Wearing: I had questions regarding selecting a Medicare supplement. Mitchell set up a meeting at my house, came out and explained multiple options. I was set up that day and enrolled in a Health Care plan. I would definitely recommend my family and friends contact the Mitchell Nick Agency!

Sally DiCicco: Positive:Professionalism,Quality,Responsiveness,ValueMitchell is always available to answer calls and questions, giving me the best insurance package possible in my situation. And the in home appointments are very helpful. I appreciate him and his family.

nancy koebel: never had any problems with atena and how they pay. very reliable.

Donald Obrien: Positive:Professionalism

Laura Shingola: Positive:Professionalism,Quality,Responsiveness,ValueGood positive experience and professional guidance. Thank you.

Christa Childress: Positive:Responsiveness

Patricia Michael: Positive:Professionalism,Quality,Responsiveness,ValuePersonal care actually answers calls promptly, take times never rushes make sure understand benefits.

Teresa Alexander: I met with Mitch, at my house to discuss the best medical plan for me. He was very kind, professional and very knowledgeable about medical plans. He answered all of my questions.I would recommend MITCHELL NICK AGENCY!

Andrea Fryover: Positive:Professionalism,Quality,Responsiveness,ValueMitchell helped me decide which plan was best for me end I couldn’t be happier with my decision

Xianyu Shea: Positive:Professionalism,Quality,Responsiveness,Value

Lady Fred Biker Chick (Free Hug Freddie): Positive:Professionalism,ResponsivenessGreat customer service and knowledgeable. Great follow through as well. Highly recommend!

Dan J: Positive:Professionalism,Quality,Responsiveness,ValueVery knowledgeable and quick to get things handled

Tim Sloan: Google Maps reviews are quite helpful,when I amtryin to stop or not stop at a business.

Ed Smith: I have been a customer for several years and have never had an issue with my service or communicatio between us. I have always felt my best interest was their first concern.Ed Smith

Gerald McClintick: Positive:Professionalism,Quality,Responsiveness,ValueI was very happy working every person I met. They were very helpful & very friendly. The car rental was easy and very good value. My time was well spent & their assistance was very clear and quick.

Leonardo Norman: I was thoroughly impressed with the Health Conference Center I recently used. The coverage was extensive, and the premiums were very reasonable. The customer service team was knowledgeable and helpful, making the enrollment process smooth and stress-free. The online portal was also very user-friendly, allowing me to manage my account and claims with ease. I would definitely recommend this service to anyone looking for reliable and comprehensive health insurance.

hai giang duc: The agent have been so helpful! I reached out when looking to either get health insurance for my new business , and he sat on the phone with me for an hour going through all of my options and figure out what's best for me at this time.He is super responsive and pays attention to detail. Would recommended Medicare Enrollment Center!

Kate Greenberg: Positive:Professionalism,Quality,ResponsivenessHealth Conference Center was very helpful as always and by just talking things through we were able to come up with the right solution!!!

Patricia Jennifer: Positive:Professionalism,Quality,ResponsivenessHealth Conference Center insurance company helped me save money. I didn't pay too much. They have value for money and quick reimbursement. That is very important. I would recommend them.

Ethan Joshua: Positive:Professionalism,Quality,ResponsivenessThe representative was very respectful went through all the details along with me yo I could really understand about the program. This company agent was so fast worker .

Jamie Nowak: I would give 0 stars if I could, coming from a healthcare professional who works with billing and authorizations, worst company ever to deal with, they do not want to cover anything, extremely horrible customer service, rude, and they have no idea what they are doing, every single person you speak to tells you something completely different, advise your loved ones to not choose this as their insurance

mega24k: Unreal outrageous payment bec. They will not pay anything when you happen to go to out of network. We already pay more than $400 and that is just me in the family of 5 . They pay 0 no matter what reason you tell them why you went to certain doctor .

Tracy Ramirez: Make sure you know your plan inside and out and be prepared to appeal every single claim!They deny every claim saying it is not something that is covered when it states very clearly in my policy that it is covered. When you call to speak to a representative they are impossible to understand because of background noise and the inability to speak clear English.

T M: Critical:Quality,Value

Justin Holtman: Critical:Professionalism,Quality,Responsiveness,ValueThese people are uneducated, had surgery done from the Dr. who was three hours to see he expects cash up front $2250 later after being told by a couple different reps that we would be reimbursed 80 percent and now are being told that the Dr. Is not in network alot of story telling over the phone RIDICULOUS.

John Glass: We were told my colonoscopy would be covered because it was a "preventative procedure". Now I'm up to my eyeballs in debt for an elective procedure I would have never had if I knew it was out of pocket. They played games so long I finally had to setup a payment plan with Spectrum Health or be sent to collections. Scumbags

Dan B (dgaf): Critical:QualityHorrible insurance

Mailary Barton: Terrible, unethical insurance company. They do not cover standard practices they say they cover in your policy, and should be investigated by every government agency available for fraud. Worthless, biased appeal process that only has a goal of further denying your claim. If you’re thinking about children, get another insurance company first because you will pay out of pocket for literally everything. Don’t waste your money, you’re better off not having any insurance.