Best Home Depot Grand Rapids Near Me

Samuel Patchett: HOME DEPOT IN KENTWOOD AND WALKER BOTH HAVE NO CONCEPT OF CUSTOMER SERVICE. TWO DAYS IN A ROW WHEN I HAVE ORDERED SIMPLE SMALL ITEMS ONLINE THEY CANCELLED MY ORDER AND NO ONE COULD TELL ME WHY. WHEN YOU CALL THE TOLL FREE 'CUSTOMER SERVICE' LINE YOU GET SOME HALF-WHIT WORKING FROM THERE HOME BEDROOM WHO, AFTER BEING ON HOLD FOR INHUMANE AMOUNT OF TIME, WILL FINALLY TELL YOU THAT THEY KNOW NOTHING AND CAN DO NOTHING. THEN THEY ADVISE YOU TO CALL THE LOCAL STORE DIRECTLY AND THEY CAN TELL YOU NOTHING UNTIL THEY PROMISE TO HAVE A MANAGER CALL YOU BACK AND THEN YOU GET AN OBSCURE EMAIL WHICH DECLARES THAT YOUR ORDER HAS BEEN CANCELLED AND YOU WILL HAVE TO WAIT 5-7 DAYS TO GET YOUR MONEY REFUNDED. AMERICA---RUN BACK TO YOUR LOCAL HARDWARE STORES AND SUPPORT YOUR HELPFUL, LOCAL, HARDWORKING, NEIGHBORHOOD STORES AND QUIT SUPPORTING THIS LEVEL OF GARBAGE--JUST TO SAVE A COUPLE OF BUCKS.

Debra Patton: 28th St in Kentwood service rep at the CS desk was very sarcastic and not friendly giving smart remarks... I'll be sure to get her name at the next visit, I've always gotten excellent service at this home Depot... Customer service can make or break a company.

NORTH STAR: Garden center has nice specials.

David Uitdeflesch: Had what I needed. Easy access and good prices.

James White: Very helpful staff

Lynn Ocasio: Great over-all, need to fix your house, store.

Zebulun Nyhuis: The Manager was complaining that I was using the veterans discount said the store was losing money so I don't shop at that location anymore.

J B: None of the staff is helpful in this place. They will watch you struggle with a heavy piece of wood, and not even ask if you need help loafing it onto the cart, they just walk on by

Harry Haight: Stopped in for a Bird house building thingy with the grandkids.

Casey Rife: Got my mower here because they are the only ones that carry Kawasaki motors! Still $$$$

Lisa Rainey: Always get lost in Home Depot thinking about my next project. I love it

Kevin Morrison: You're younger staff need a lot of training.I came in to ask for a certain item, brought an example and 3 different staff were useless until John with his experience saved the day.Don't make excuses, train better or find more ppl like John

Jessica Hammond: They didn’t have proper assistance in the department I needed. So there was confusion on who was supposed to assist me !

Alex Porter: Very friendly and helpful

Lena Howell: The service was awesome. Sales associates knew where actually items where.

Mark Stasz: Ordering online is so much easier with Lowes.

Connor Kuhlmann: Jackie, Casey, Julie, every else at the ProDesk and the manager, Jason, are always extremely helpful. They go above and beyond for me and my business. I couldn’t be more thankful. Great place for all things building supplies.

Mistah J: “Paul Hamilton” spent an hour explaining what his team can do, and then another hour waiting on the phone with Home Depot credit card to approve. Got approved, agreed to the work (cabinet laminate applied, new cabinet drawers installed, new cabinet doors installed, new sink, and new countertops). Paul walked us through what would happen when work started. He’d be there day 1, along with his team for introductions, and then he’d hand off to the team to get the work done. Day comes, and no Paul only a single, independent contractor. Confirmed with the contractor the work to be done, and he has no idea about the countertops. Little weird but okay, Paul mentioned there would be a trainee to get some work experience sandpapering. Whole week goes by and there’s only that one contractor doing all the work who has no idea about our countertops and sink. Call his manager and same thing, no clue about the countertop and sink. Call Paul now and he says, “did you order countertops? Let me call you back later when I’m done with my client.” Calls me back the next day and says, “you didn’t order any countertops.” We go back and forth about what we spoke about, and he says he needs to talk to his manager and call me back. Paul calls back and says because he and I can’t agree, his manager “Reese Boosini” would call us to talk details about what we could do. Waited a week for that call and nothing, now 3 months later and haven’t heard anything. To top it all off, I had to call the credit card support number because they removed our special promotion. Support was able to reapply it but just another to watch for some this business of scammers.

emotionsickchick: Purchased a dishwasher ($1000 paid at purchase, not credit) on December 18 and arranged for delivery, which wasn’t available until January. This wasn’t an issue though as we were moving in January and preferred a delivery date shortly after we moved in. Delivery date was arranged for January 28. Two days before the arranged date of delivery we get notice that our delivery date is now pushed out to February 15, two and a half weeks later. After calling several provided numbers and finally talking to someone who seems to know something, not much but something, it’s discovered that Home Depot sold the appliance in question without actually knowing for sure they’d have it in stock to deliver, which they don’t. I don’t suppose this is too out of the ordinary, as there are plenty of places dealing with inventory and supply issues. It is what it is.More frustrating than the delay, which is frustrating enough, is that the person on the phone told us that after delivery Home Depot will try to make it a little better by offering some sort of incentive or something, only she can’t disclose what it might be. I suspect they don’t disclose anything about this incentive in the case that you find out it’s something like $5 off your next $1000 purchase made in 7 days or something that’d likely make you cancel your purchase all together and just go elsewhere.If that’s not enough, the most frustrating thing is that I can look online for the exact dishwasher and add it to my cart as if I’m buying it and the earliest delivery date offered to me is February 10, a full five days earlier than the date they’ve given me for the item that’s already bought and paid for 6+ weeks ago.Tony in the appliance department at this location is fantastic and he’s the reason the rating isn’t lower. Five stars for Tony, 1 star for the dishwasher delivery experience at this location.Edit to update: Today is February 15, friends, and instead of getting our call 30 minutes ahead of delivery we got a call saying the HD delivery truck got stuck in the mud this AM and was still stuck, as of 2:30. I was prompted to call a number to reschedule my delivery date. I had hoped there would be some sort of priority given to people who had been forced not once but twice to reschedule, but alas, the soonest availability is a week away. Whatever compensation is given when they delay your delivery better be twice as good, since we’re on delivery date #3 now. Hope the delivery on the 22nd goes off without a hitch, crossing my fingers but not holding my breath.

Brian: Went to get a 36 mm impact socket. They had no impacts of that size, and only a regular socket. Plus, it was 12 sided, not 6, and was an obvious return due to the gouges in the edges and hammer marks as well. Of course, they only had one.

Brian Hirt: Great prices, and great customer service. Definitely a great time to get some yard items for great prices.

wayne great one: Haven forbid should you want four boards cut. You only get two cuts for free. I can see over ten but not over two. Home Depot is all about customer service apparently. That is sarcasm. If you have not watched the YouTube clip called "Give them the pickle" by John Farrell, It would explain a lot. It's a little clip about customer service.

Dan Breen: Pro desk rocks at the Alpine St Home Depot!!

Angela Goodspeed Eggleston: Was about to get what we needed and checked out quickly!

Kameron Mayers: Mark - from appliances was very helpful in assisting my decision on what washer & dryer to buy.

Angie Person: Clean

Laura Casaletto: I wish everything cost less and I wish they did a better job with special orders, but they will let you return anything without any hassle and the employees are nice. Beware of ordering something and having their app tell you it will arrive in one day. Sometimes it takes far longer.

martin courtade: Went to return a husky ratchet thqt has life time warranty and when the 2 people at the desk didnt know what to do because they didnt have the same one at the store they walled off and never came back. I then talked to the store manager and she told me that you have to call a 1800 number and handed me warranty instructions she printed off that stated to bring the item to the store and they will replace it. She then told me that was wrong when I pointed it out to her. I called the customer service line where I got little to no help and ended in me texting thecustomer service representative and they sent me a leter that stated warranty was to be done instore and if ithey didnt have it in stock to issue a in store gift cardNever will I buy husky tools agin or spend money at this store !

Raymond “Smoove” Robertson: Good

kurlye2011: Great employees- I can usually find whatever I need.

Kimberly Gillespie: If I could have given this place a zero I would, unfortunately it wasn't and option. They do not back up their orders online and make you work with a 3rd party to fix any damage to the appliance or home. Check out their FB reviews for this location. It's full of bad CS service!

Viola Allen-Freeman: White lake Home Depot has staff to help, which is so appreciated

Mathias Schutte: Always love going here

Marcie DeVries: Bought two seven cubic foot freezers. The lady said there was a tiny scratch in one. I didn't open the box until about a month after getting them and its actually a huge gouge in the top. I don't have the time or energy to bring it back and fight for my money.

Matt S: A complete waste of time to go to. Go to Lowe's every single time.

Ron Key: Lots of potential .very professional and knowledgeablepeople.and hell if they don't know they know how to utilize there resources to direct...there is something for everyone and most ur projects...some paints are hard to find and or pricy compared to ..but it's been great to me

T JB: Huge!Nice knowledgeable people!

Gwen Morris: Like this home Depot the best

Bloodborn Link: Love getting tools, go on the website and every day at 3am they have special buy offers, they switch daily at 3am. Great buys.

Vicky Davenport: Clean store and friendly knowledgeable staff.

chris venner: Good service

Karen Fox: The salesperson wasn't helpful at all, basically told me in my son that he thinks they might have the door I needed in stock then pointed to the area where it would be but didn't get up to help us at all! The checkout clerk was a very friendly though

Bill Newhof: Great place

Justin Kay: Cluttered seasonal area with no real walk space, especially with others trying to pass. Otherwise, pretty standard Home Depot all around

Sasha Kay: My review is based upon the service my husband and I received from Eddie Torres in Appliances. He was very knowledgeable and respectful while still being personable. He took the time to understand our needs and help us find the best option. Eddie made our experience at this Home Depot very positive. Thanks Eddie!

Jaime Hernandez: Bueno y varato

Derek Steffen: There’s no place like Home. Depot.

Matt Reda: This is the home improvement store I usually use, and most of the time I find what I’m looking for. Staff is friendly, though it can be hard to find someone to help you as they’re usually spread out and busy. Maybe I’m expecting too much from a big box type store. Bottom line is that I recommend this Home Depot and will continue to use it as my primary location. Really like the garden area, reminds me that spring has finally arrived!

Larry Heard: Awesome place to find all the best products

Isaac Covarrubias: My favorite place to go

nick groenleer: Absolutely the worst Home Depot! Avoid this H.D. They don't have a clue so don't bother asking a ? Many other options/stores near by.

Jake Thompson: Usually have items in stock, the employees are usually friednly and can assist, but sometimes they are clueless about whats going on. Recently bought a washer from here and the guy who assisted us was very easy to work with setting that up for delivery.

Dan Maly: I was less than impressed on this visit to this H-D!The parking lot was nearly empty when I drove in (around 6:30pm on a Friday). I thought that they might be closed… once inside, there were plenty of employees busy putting away stock or simply standing around catching up on life.I didn’t mind wandering around, looking at stuff I wanted, but didn’t need. Finally took my two items to the only checkout open. One of the items came up with the wrong price. I told the employee that was in charge what happened and she got out her handy-dandy pocket wizard, looked it up and the original price came up. She showed me the price, and basically said “That’s it. Pay the higher price”. When I told her there was a sale price posted on the pallet…no response. I had to walk back in the store, take a photo, return to checkout and only then did she adjust the price. Lesson learned: take photos before you check out. Whatever…

nick goutziers: Always great bargains and no value.

Kc Dann: Came looking for a hot water heater. Online was showing that they had one my size and when we got here, they didn't. Everything was organized and had a place. Staff was okay.

Dominic cannata: service Here is just not very good sorry

Dawn Orr: Picked up order online. Needed customer service assistance to access locker. It was confusing.

Scott Royce (singingscott): Gotten a lot of things for my house over the years with good service and pricing. in early December, a manager gave me a very fantastic price on a Christmas yard decoration that they were getting ready to take down.

Brad Pennock: Too much self check out. Need more actual cashiers.

VetteMan David: Tried to buy 2x6x8 tongue and grove treated boards. HD rep was loudly screaming at me telling me, that they don’t sell custom cut boards. Was very sarcastic… I thought I was being punked 🤣. I walked away and he shouted to me, “Have a nice day!” Went to Lowe’s found exactly what I needed. HD lost me as a customer 👍

matt small: Well after they canceled my order so they could take away my $122 discount and leave me stuck waiting for my refund 3-5 days before I can reorder a dishwasher I have decided to shop elsewhere indefinitely. Lowe’s, Menards, Ace, etc will have my business.

Gerrit Szeszycki: Typically a good time. Normally a good experience. Though the last time I was looking for fence pickets and all they had were extremely moldy, nasty, and smelt pretty bad for pressure treated. . I'm surprised they even have them out. Had to go to Menards to get clean usable products

Lynn Ocasio: Best appliance store and all you couldneed for the home

Tommy Haury: Why can’t they add cashiers?

Erich Nelson: Great store. They have everything.

George Coghill: Friendly staff. Went out of their way to try and help. Dealt with multiple employees and everybody was very nice.

Dawn Orr: We located everything we needed. A friendly and knowledgeable male employed helped us find kitchen faucets. A male check-out clerk assisted in scanning and payment of items.

Adam G: If your going to make people use your app just say you don't do military discounts anymore.I'm not signing up for an account at every store I go to. It's not like you can really fake a veteran state id.

Kent De Young: Went here for an extension cord. I found what I needed and then went to check out. There were only self checkouts available. The worker was very helpful otherwise I lilkely would have left without my purchase.

Adam: Dangerous appliance installs!Home Depot uses shady UFO 3rd party installers who give 0 cares. Told my spouse on delivery that the exhaust hose might not be long enough and of course within a week it completely falls off spraying carbon monoxide into the house and creating a fire hazard.Home Depot will take a week to fix something that never should happen. Don't make my mistake. Use a legit local company that employs their own installers.

Paul: Completely failed on the appliance delivery. They stated there was an accident near my house which is absolutely not true. Cancelled delivery ahead of scheduled window, so how they even could see the bogus accident. If they call you about the cancellation due to the accident, it most likely will be a simple lie. Buyers beware. Going to buy from Lowe’s instead

Dan Maly: Best in class. Of the three large similar supply stores, H-D has been doing the best job for us, lately. Large selections, competitive prices, good customer service, however, specialty sections (appliances) lacked in personnel (b/c as one employee put it: we can’t get quality people to come here and work). I thought that issue had gone away, but I keep seeing it again and again.

John Laudonio: Had exactly what I needed. In and out fast.

Jason Brittingham: Prices high as always they got what you need for a price

jodi potgeter: Great prices.

Kinga W: Friendly staff, good selection of holiday decor.

Laura Batey: Looking for more Grinch stuff and different items for Christmas. They have singing Grinch lights in the shape of his head. Also have a dancing Grinch and some different decorations for your yard.