Best Hot Tub Store Grand Rapids Near Me

N. Pohl: Met Sean on Thurs. 5.11.23. he was professional, took his time walking thru step by step with us. he then gave us a great price for our hot tub. Sean and this place is right to have 5 stars. I look forward to working with them when we get our tub in 6 weeks. look for an update. thx again Sean for a great experience!

Steve LaVoie: Great sales staff. Always willing to help with all our spa needs. Love our Master Spa

Bryan Ziegler: Master Spas completely earned this 5 star review. The service in the store from Greg was great; the delivery team was outstanding in handling a challenging delivery layout. They truly went above and beyond and were cool about it the entire time. Would 100% recommend them, especially if considering a tub from Costco, buying online, etc. Their service is worth it.

kyle coplen: Sav did a great job helping us out! Great experience. 2nd tub we have bought from here.

erin m: I would definitely recommend! Great service ! Employees are amazing and very knowledgeable! The Ferguson’s

Daryla Wilt: March 2023 -I recently went back into the store to pick up supplies. Every time I go into the store, I continue to get great service. Many times once there is a completed transaction, service changes. Each time I go back to the store, the staff always greets me by name and ask how everything is going. I continue to have questions - and every time they always have an answer or they get me the information I need. They continue to provide advice and ongoing education to help me keep my fitness spa optimal. Service in today's society is a vanishing value, I really appreciate this aspect. I still think of my fitness spa as fun preventive medicine!Thank you very much - see you soon!Many people purchase a fitness spa for enjoyment - and a fitness spa is fun, but I don't think people think about it as a long term investment for health and well being. Aquatic therapy supports mobility and cardiac aspects. Anyone that works a desk job or a physically strenuous job, hydro therapy is one way of helping to manage pain/physical challenges.The staff at Master spas has been so very helpful, from inquiry, selection, ordering, delivery, installing, and education/set up.I do have to say - Harry, is AWESOME, he is the go to man, every time I have a question, he has the answer - and I always have many questions.Daryla

Kelly Dewey: We are a 2nd time buyer. Had great experience with both purchases. Highly recommend Master Spas!

Greg Coblentz: Only place to go!!! Best brand in the USA! Very knowledgeable and had products & parts in stock and got delivered to me the same week!!

Shawna Shively: They had the biggest selection when I was searching for my new hot tub, all the staff was very friendly and helpful and worked with me to get exactly what I needed.

Kristi DeKraker: We had a great experience with the purchase of our Twilight spa. Savanna was a great and attentive salesperson. She explained all the beneficial aspects of the spa. Robert was also exceptionally helpful in getting our spa delivered and set up. His knowledge on chemicals and what to expect when filling the spa was very much appreciated. We highly recommend this locally owned and operated business.

S Beaudette: I shopped everywhere and GR has the best selection-best value no issues Fast delivery! Great Family business! 100% recommend, I couldn’t be happier. Thank you master spas 🙌🏼

aaron balkema: Robert and his team did a great job on the delivery and the setup. They helped move the hot tub so it was in the exact spot that I wanted. Robert also gave me a detailed run down on how to use the chemicals and the initial set up. Overall a great experience. I will be returning!

Elise Marie: Wonderful people to work with! Honest, helpful, knowledgeable and made the experience fun! Highly recommend working with master spa! I cannot say enough wonderful things about our experience and can’t wait to have our beautiful hot tub up and running!

Patty Craven: I highly recommend Master Spas of West Michigan. Great company to work with, they made sure everything was set up and running smoothly. That was almost 3 yrs ago. Serviceman Harry came back today to fix a minor problem still under warranty. Can't say enough good about my customer experience.

D Berenbrock: Our salesman was absolutely incredible, informative and great to work with. The delivery guys went above and beyond! They did a fantastic job and explained everything I need to know to run the spa, and we’re super friendly! Would never think about going anywhere else!

Don Davison: On my wife's birthday 5 years ago, we were out looking at spas. It was just before closing. The owner had already sent his salesmen home. Despite the late hour, he patiently showed us the spas. We decided to purchase one. Again he was patient with all of the paperwork, and all of the questions we had. He also gave us many accessories for free. Could not be happier with our master spa. Fast forward 5 years. We had a seal leaking from one of the pumps. My wife went to the store, and they sold her a $10 pair of seals, and showed her how to replace them. She was able to repair our spa, and avoid a service call. Good quality spa. Friendly and helpful company. Very glad that we decided to choose Master spas. Don

Sharon Monette: Sharon and Bill Coult are happy customers! We had an electrical problem. They responded quickly and repaired the hot tub. Great service! Thank you Mark, Harry and Nick.

Marcy Larson: Spa was just delivered yesterday, and we are beyond happy. Every person on staff was eager to answer questions and help. The person on site made sure to have me take a video of him relaying the instructions for the water care so I can easily go back and watch again. Also gave me his personal cell if I had further questions!Also highly recommend the electrician that they helped me find - Ed from Hi-Lo Electric. Coordinated to be here at the same time to make everything run so smoothly. Thank you Master Spa!

Brian Chamberlin: They often say your only as good as your last impression you leave with your customer. My delivery crew was fantastic. Robert and his crew went way above and beyond my expectations. Could not be happier with my new hot tub, Greg my salesperson did excellent in explaining all the features. I had shopped quite a few places and he was the first to really know the product.

Rick Lussenden: Salesman and installers were great guys, very courteous and very knowledgeable.They took care to make sure the tub was where I wanted it placed and then went over the startup, next I was given an Indepth lesson on when and how to use the chemicals needed to keep the spa in good running shape.

duane johnson: Why can’t you just put the price on the website?

Andrea Zoet: Been going here since 2014. Bought 2 pools and a hot tub (spa). Great service and people!

Crystal Creighton: I always get helpful and friendly service at Zagers. I drive here from out of town, even though there are closer places, because their customer service is so much better.

ken adgate: Best experience I’ve had in years at a retail store. They will bend over backwards to make sure you are taken care of.

Adam Christians (GeminiClone): Excellent customer service, complimentary water tests. I've been a Zagerd customer for years, and they are top notch.Associates were professional and knowledgeable about pool chemicals. After a quick test, my associate knew exactly what I needed, where it was, and gave me instructions. Highly recommended for your pool chemical needs.Accurate customer records so they can easily pull up my pool info and know what I need, and how much.I appreciate the service and excellence.

Jenkins: First time customer looking for help opening my pool vary helpful didn't seem to over sell me stuff I didn't need it's my new pool supply store

Marty Howe: As a potential first time customer, I will be 100% honest and say I was not at all impressed. Stopped in today to inquire about purchasing a hot tub. There was literally one hot tub on the sales floor to look at. We did speak with Myles about a few options and was given a quote on a possible tub. He was great, but we couldn’t pull the trigger. No way am I spending $10,000-$14,000 on a hot tub I can’t even see. We went down the road to Watson’s, where they had upwards of 20 different hot tubs on display. We decided to spend our money there.

Jessica Harmon: Great customer service! They helped me with my green pool

Wanda: Always personal & friendly staff. Been going to Shaffer St for 25 yrs. Always have my Softswim product! I've learned alot about my product from them. Thank u.

Eric Dexter: I've done business with the other pool supply stores in Grand Rapids and Zagers is THE BEST by far! Their staff members are very knowledgeable, are always extremely helpful with answering questions and take ample time to explain things thoroughly whenever needed without rushing to move on. Their products have always worked well for me and I just can't say enough good things about them!

Mary DeBoer: I haven't purchased a spa yet, but Zager’s offered so much insight on what to look for when buying a spa.

Andrea Weinkauf: I had the best experience here today. The woman behind the counter was so friendly and helpful! We have been to several other places looking for pool heaters and she was able to assist me today with getting one and scheduling installation. I will no longer be going anywhere else for our pool supplies!

Tammie Stimac: Great customer service.

TL Little: Always receive quality service. The reward points are wonderful. Truly appreciate having a neighborhood pool store.

Carol Tiemeyer: Love this place! Helpful and had everything we needed.

Russ Liscomb: Very impressed with pool services I have received. They close my pool every year. Thanks to their expert advice I have perfect pool water and no issues.

Rhonda Bradley: Very helpful staff. Free water testing and knowledgeable staff to assist in getting water right. Much appreciated!

Lovin’ life Montalvo “Sasha” SashaNCor: The 2 customer service reps were very wonderful. In fact they are out of my way by far, but I will surely go to them before anyone else, because of there outstanding workers. They went up And beyond for me. Thank you

Julie Schaefer-Space: We love Zagers Pool and Spa - we have an above ground pool they installed 20 years ago and it is still going strong and we are now getting our 2nd hot tub from Zagers. We love the customer service and everyone that works there - Zagers is the best Pool store around...

Best Days Ever: Zagers staff at the Fuller location are amazing! They are very knowledgeable and treat you like a friend, not a customer. I won't go anywhere else!

Matthew Herman: Zach was super awesome and helpful with the hot tub on our home purchase. We will come back here all the time for hot tub prep!

Connor Brown: I’ve had pools plus out twice now for spa repairs. Nate the service tech came out both times. Very knowledgeable guy

Michael Lemkuil: Excellent store and service! Adam was extremely helpful and knowledgeable. Highly recommend this place!

Nick Culver: Always friendly service and great expertise. I really appreciate the help that the staff here lend me to be proactive about being a good spa owner.

Nathan Baar: The Plainfield Pools Plus has been lifesaver when it comes to helping us maintain our pool and hot tub. Quick service and always the right recommendations.

cath raidna: Hayden was an excellent source of information! He answered questions with ease and helped us great exactly the product we needed. He was knowledgeable,friendly, polite and made us feel like important customers! A++ in customer service!

Susan DeFouw: Katelyn went above and beyond to help me out. She was extremely diligent and patient making calls to track down what we needed. It was the first time I used this store but it won't be the last! Expect more visits from Rolling Pines Apartments! :)

Bob Dompierre: Bryan Larocque, the store manager at Pools Plus on Plainfield Ave. went above and beyond to help me diagnose and figure out the next best option on our 7 year old Dolphin. He was patient, kind, courteous and helped me load the new Dolphin and the old one into my car. I would recommend this location for your pool needs. He does a great job managing the store.

Randy L: As usual... satisfied!!Bryan & Nicole were on point when hooking me up with chemicals, robotic cleaner & accessories.I have been to other facilities and they have failed to meet basic customer service.I will continue to shop here and suggest others to utilize Pools Plus...Thanks again Bryan & Nicole.

Susan Milligan: I have my pool water tested at Pools Plus on Plainfield. The employees are very helpful and explain the test thoroughly. There is no charge for the water test. I usually need a product (but not always), and the staff are very helpful in explaining what I need and how to apply the products to the pool. Going to Pools Plus for pool supplies is a good experience!

Margaret Wisinski: Overall great experience! The general manager and operations manager were very knowledgeable and provided great customer service. Not to mention, they offer free water tests to know exactly what chemicals are needed with a wide selection of products - 10/10!

Brandi Paine: We had our pool installed in 2017 by PP and have had great experience when needed. Last summer was the first time our pool was green and when we hit a wall with it almost clear but stubborn (2 weeks in), I reached out to Scott (the owner) and he himself came out to our home to assess the situation and he was able to not only fix it, but took video and talked through it to use it to teach his staff in their weekly educational meetings. I would recommend Scott and his team if you are looking to put in a pool!

Sharon Cromer: Friendly, helpful,knowledgeable staff. I get exactly the right service and product every time. Love the free water testing serviceIt keeps our pool in perfect balance and the water sparkles. Found very fair prices. We use sustain ... Love it!.

Billy Coulter: Quick and easy the staff are knowledgeable and if they are unsure they will check or even make a phone call to get the information you need.

Danielle Buttermore: I was surprised at how terrible the customer service at this business was. My first visit I went in hoping to get some help managing the ph and alkalinity of our hot tub. I bought a house with a built in hot tub and I have never owned one before. I made this very clear. I learned that I could bring in a water sample, so, the next time i come back with a water sample. The guy then rudely says "its not much of a sample". He then informs me that he needed 20 ounces, I probably brought 12. Well youd think he would have told me that at my first visit when I said I know nothing about this and didnt even know I could bring a sample. My husband returns with a sample and the guy dumps most of it down the sink after running the test....clearly he did not need 20 oz. He then explains that he cant give us any information on how to fix our water without knowing exactly how many gallons there are. Well sorry but its built in and there is no information on it. He would not help us at all. Apparently if you dont know exactly how many gallons your tub holds and he cant put numbers into a computer to do the work for him, he knows nothing. He was rude, arrogant, and annoyingly sarcastic with each encounter ON TOP OF not being at all helpful. I went to Fox Pools and they were extremely helpful. I will never go back to this business.

HONEST ABE: Experience here with sales staff was good up until we needed service on our tub. Service department is trash. From the first phone call, to the first service call, to the multiple times we were told we’ll call you next week, and that week came and went......not once but twice.....are you kidding?!? Unorganized, unprofessional, lack of communication, don’t follow through on their word, give you the run around, and chances are they’ll respond to this with some sort of passive aggressive and defensive excuse instead of trying to make things right, typical lol......honestly, scheduling a service call, ordering parts, staying in contact, completing a job in a timely manner for a loyal customer who’s spent over 15k on a product and always gets their chemicals from you to support your business instead of just going to meijer or someplace more convenient, like who do you people think you are?!? Whoever owns this place should be embarrassed. You might make money, but you shouldn’t be proud of how you do it. We’ve had multiple friends (at least 6 couples) ask us where we got our tub, and if we liked it, and now we have to say “don’t go where we went!” I’m not some entitled a hole, I don’t expect special treatment, but decent, responsible, timely service is not at all too much to ask.

Chris Curtis: Owners need to educate themselves on the Supreme Court rulings and the ADA. The MIOSHA "Rules" are only applicable to government agencies not private companies or individuals! ADA says you can be fined 75k for discrimination! Putting a sign up stating the customer can choose to wear or not wear a mask and us common sense is a better business decision. You likely have lost mine bc of the rudeness a unconstitutional "store rule".

Rebecca Dexter: We just bought a house and when we put in our offer the sellers must have turned off the pool system and just let it sit for sixty days because it was GROSS! We went into the store today and Jordan (sorry if that spelling is wrong) was so kind and helpful. They seriously went above and beyond in helping us gather everything and told us we can definitely handle this! After getting us all the supplies and so patiently explaining things (a few times hehe) to me husband and I, they told us to bring back a water sample once we killed the algae growing in that thing to help us figure out the rest. They even told us to call with questions. SO KIND! Great experience!

Nicki Schuiling: A lot of ups and downs but eventually they made it right....Lots of missing parts that put a delay on the build. Different crew out here almost everyday. Was told one side of our pool would need a 1 foot retaining wall, turns out 3 sides need a retaining wall... varying in size from 1 foot to 3.5 feet.No one communicates and you are left wondering when someone will be back to work on your project. This started at day 1. Most times no one would respond and our sales guy would just say “I can’t get a response from anyone.” Project started 5/27, it is June 19th and we are still waiting for completion. The pool is in and usable. Edit: project completed on June 22nd.Concrete people damaged our fence and no one wanted to take responsibility. Basically were told we were lying but they did pay to fix the fence. Guess that’s a win.Pool is beautiful and is the perfect size. Equipment runs beautifully and is as expected.Bryan and Marcus are amazing and are wonderful to work with.Glad our pool is in and the experience is over.

Jordan Mester: The staff is awesome. They helped me figure out how to take care of my hot tub.

Matt W: Use this place for pool stuff. Always very helpful.

Tony Gualtieri: Alex help me out and found exactly what I needed! Great team here!!!

J3FFenAYE: Excellent service, very knowledge staff. We had allot of questions and the girl answered all of our questions. Couldn't be more happy.

Cindra Ochsankehl: Faith was super, very knowledgeable! We called ahead just to make sure they had our filters in stock, and she had them pulled out and ready for us before we even arrived. As a customer since 2004, this is the Best place for all your spa/pool needs!

Christine Koch: Very helpful with starting up hot tub. Highly recommended!!

Mike Isabell: Great staff and service whenever I need to maintain my hot tub. Would recommend!

Val Okhuysen: Very helpfulSaved my pool. Iam learning a lot from themNever to busy to explain.

Kris Diehl: Very helpful!

Jean Craig: The pools plus team works wonders to keep our pool clear and beautiful. They are helpful with any issues and work together with the Plainfield store

Johanna Miller: We’ve had our pool since my parents moved us to this house in ‘96 and we’ve been with Pools Plus ever since. I really appreciate how helpful they are when I come into their store with a sample and they walk me through every step of how to maintain the pool. This is my first year taking care of it myself, I’m totally new to the process and the staff has been a blessing! I definitely recommend them!

Patrick Young: Excellent friendly service knowledgeable about products very helpful

Carson Vanderhoff: As an avid and loyal customer of pools plus I can confidently say that the GR location holds true to being the best customer experience I have ever received. This location's management must be superb as the employees are very knowledgeable in all fields.Overall, 10/10 retail experience

Ben Jackson: Front desk very helpful at the 29th street location

Michele Potter: wow! Where do I even begin? The amount of times pools plus has helped me over the years is crazy! like most, whenever we open our pool it is crazy infested with algae and it’s extremely cloudy. Every year the first thing I ever do is go bring in a sample of my water to pools plus. I typically go to the 29th street location because the girls there, Faith & Presley specifically, are always so sweet, but also extremely knowledgeable! I even asked them one day, “how do you girls know SO much about the chemistry in pools?” They informed me they get trained extremely well and even have pool school every week. I am so happy to hear that their employees are well trained and actually know what is going on! Anyways whenever I bring in my water they help me clear the water within a few days.Before I went to pools plus it would take me and my husband at least a week to clear up the pool. Pools plus helped me save a lot of time and be able to enjoy the pool faster! We have always loved the products they carry and more important the amazing customer service! I would recommend Pools Plus to everyone that owns a pool! They are great at answering our questions and always seem to have what we are looking for.Not once have i been unsatisfied with them. Thank you Pools Plus for making our experience so good!!!

Valerie Trudy Wagner Brenner: 2 no shows for appointments. No return phone alls or emails all summer. Took time off from work for appointments.

Phil Glovick: I have done business with Pools Plus for years--Scott and Marcus are amazing and they are the only place from which I will ever get bromine/chlorine/etc. A++++

Otter Pup: Great customer service, had exactly what I needed.

Mitch Kramer: After many attempts at trying to get someone to answer the phone, finally some girl answered. I told her I was looking for a part. She then put me on hold. After a minute or two, she came back and said she didn't have it. I said I haven't even told you what it was yet! And she assured me she didn't have it still. I guess my little sale isn't worthy. Poor customer service after all that work trying to get through.

Phil Barnes: knowledgeable help with a problem

Nate Pegman: Bought Caldera spa from them 5 or so years ago. Can't recommend Pools Plus as their post-sale customer service is poor and communication is terrible. Nothing says "thanks for spending your money with us" like having your calls not returned or being told you will be called and then never receiving a call. I encountered several service issues in the first year or two of owning my spa and was told each time that the spa was out of warranty (it was not). That seemed shady to me. The latest frustration is their apparent COVID-related supply issues which make getting a hot tub cover a six month process. Hey Pools Plus staff, we get it that it's COVID and you can't get covers. All the more reason to communicate with and follow up with customers! You would get a pass, but the last time I called to ask about my cover order, your manager was flustered, rude, and hung up on me and your poor performance predates COVID in my experience. Next time I'll have to look elsewhere.

Robert Oliver: It's a terrible place to work. Underpaid, completely disrespected, and terrible working conditions. They have no interest in doing anything right. Just squeezing money out of the business. Their lack of care to their employees, or the company at all as a whole, is clearly evident on every overpriced hot tub they try and sell. If you want to see how a business is yeeted into the bankruptcy, see the place for yourself.

Gerald: LOVED IT. #1 IN MY TOP 5 NOTHING ELSE NEEDS TO BE SAID!!

RY: Wish I would have went with the higher end brands! Too good to be true… I bought two of these for my businesses under a year ago. So far nothing but problems with the pumps! One blew up (literally-the ground wire blew off the pump and electrical burning could be smelled) and the other pump on the other hot tub never shuts off. My dealer told me over the phone to contact Nordic as they don’t carry replacement pumps. I contacted Nordic and after a week of back and forth, they wrote back that my dealer was to reach out to me. Almost a week goes by and no further response from Nordic and no call from my dealer. I persistently kept calling my dealer and was able to get a tech out (this is about 3 weeks after the pump broke), tech reported a “bad pump”. However, Nordic now needs to send my dealer a new pump and the dealer then sends the technician back out to replace. This has now been almost 6 days and no update on a new pump. Moral of the story, unreliable hot tubs. Especially, if you are running a business. I’ve unfortunately lost hundreds of dollars now in refunds from the hot tub with the blown up pump and high electric bills with the second hot tub due to this pump not shutting off when it reaches temperature. Both under a year old. Helpful customer service may have fixed the situation but over a month with no resolution is just upsetting from a customer standpoint. Wish I would have went with a more reliable brand

Doug Clendening: Very hard to find things wrong with these tubs for the price. They're almost half as expensive as some of the more well known nation wide brands, gallon for gallon while being jist as effective. We love ours.There are some things they could do better though. We have the Encore LS:- They could use at least one more light underwater. It's especially dull with the jets and air bubbles on.- The cup holders have an opening to let water drain out. However, the openings are so big that drinks can slide into the hot tub.- There's also not enough cup holders. Move the above-water lights below water and put cup holders there in my opinion- On the opposite end, the two far corners hold stagnant water and can't drain naturally- The lay-down seat could use an adjustable neck pad- The "jets 1" button is confusing for guests since it has two modes- But what makes jets 1 worse is that guests also need to know to turn the large circulater jet off to enjoy the rest of "jet 1" jets, so they often think the "jets 1" aren't working properly or are weak- A button for air bubbles would be nice instead of the manual handles- Inline orp/ph/temp monitor would be great. Like the iopool eco.

DUSKIN MODS: Good quality hot tubs.

K Holbrook: I loved my hot tub and how it looks in the garden but with in a few months the shell/lining warped and it has been a nightmare to get anywhere with it. The company in the UK i bought it from says that Nordic Hot Tubs are not honouring the warranty. . .I am the customer who bought in good faith and I am the one with a brand new hot tub that has a fault.Will go with a better quality brand next time.

Byronhoog Byronhoog: (Nordic if you delete this I will make more) Terrible place to get hot tubs and terrible place to work for they give zero care about the floor workers hence the terrible hot tubs they build also they pay workers less than what the company says they will pay them and just all around a terrible company it should go under in 5 years tops

Aaron Sahlstrom: I wanted to provide a review of my experience with Nordic Hot Tubs over the past year. A year ago I placed my order, with my dealer saying Nordic offered high quality tubs. There was to be a long wait due to Covid, but then the delivery date was pushed out multiple times. I reached out a couple times, but the Nordic representative would not confirm my order. I finally received my spa 2 months ago, and I noticed the patio remained moist around the tub when the weather dried. So I opened the service hatch and found 1/8 - 1/4 water in the bottom of the tub, and water dripping from a port on the UV/Ozone unit. I looked up the unit and found the installation manual. The manual clearly stated that the unit was to be installed above the water line, or alternatively loop the ozone injector line with the check valve above the water line. This is called a Hartford loop. Nordic installed the entire unit below the water line (in this case below the top jets), and did not implement the Hartford loop. This was either a design problem or a build problem, so while I waited for my dealer to come out, I reached out to Nordic to let them know about the problem so they could correct it for future customers. Rather than being appreciative of the information, they were rude and made vague threats about voiding warranty by opening my equipment, even though their quality issues caused the issue and the installation manual clearly states that the check valve is a serviceable part that must be checked and replaced yearly. While I am early in my ownership of a Nordic Hot Tub, but rather than being an evangelist for the brand, I am left with a very bad taste in my mouth. We all understand that mistakes happen, but it's how you deal with them that makes the difference. P.S. Due to the water that leaked from the ozone generator, it was clear that Nordic does not use stainless steel hardware to mount the heater and pump.

scott doty: I obtained a Nordic Spa from an acquaintance, used and tired. Whenever I've had questions or problems, the staff at Nordic has been amazing. No warranty stuff here, just good people who take pride in their company. The tub is great, and updated w/ new guts with the major help from the folks at Nordic. If a great company behind your product is important to you, BUY NORDIC! My daughter, of course, didn't listen and bought locally. Usually good practice, but not for her. $14,000 later they have a whammy jammy tub with a million jets andMeanwhile I write this as I a waterfall, but can rarely use it due to constant failures of different systems. This is a major brand tub, and it's junk. Meanwhile, I write this as I'm enjoying my awesome Nordic Spa. Oh yeah, I sat in this tub in -15 degree weather this year. Still no problems. BUY Nordic and enjoy your Spa, it shouldn't stress you out. It's for relaxing! And no, I am not affiliated w/Nordic in any way except as a customer. Nordic Spas Rock!

Gaming Index: Good ol tub place. I can make tub jokes but I won't.

Josh Landfair: I work there so it's decent.

Jeff W: We have sold Nordic hot tubs for 27 years. They are one of the best "made to last" units on the market. Support is second to none from the awesome truck drivers, representatives (ours is Chantal she's the best), Rusty, Kim, etc.. in house, and all the way to the top are all great. 5 stars all day. Turn your day ahhhround!

RONALD RAYMOND: I worked here and I am owed 2 checks from before I quit and have not been paid and I can not get ahold of anybody or have not got a response back from this company

Jim H: Best place to purchase a spa from. Great product and well built

Lisa Picolet: Very helpful and knowledgeable

Melissa: Rusty was very knowledgeable about the product differences and communicated efficiently. We are happy with the great service!

Mason Pastoor: Lots of parts in stock and good pricing!

Larry blank: They focus on quay

Rick Coombs: Purchased a new hot tub. It’s been leaking since day one lose an inch of water every three days. They came to the house four times to fix it. Then they brought it back to the store to fix at the shop. And it still leaks. They state there’s nothing else I can do. So I guess I purchased a leaking hot tub. I’ve called the rep twice they will not call me back. I want a new hot tub please

Ricardo Galviz: The people who are in pick up trucks are very rude, I felt discriminated against

Elissa Hughes: This is our spot for ALL pool necessities. They are so kind and helpful just bring them a water sample and problem solved.

Amber Edwards: Great service. Good communication and got us a hot tub before winter (which is really what we wanted.) Also Crystal was very knowledgeable about all the different options and sanitizing technology which helped make our decision easy! Super happy!

Jason Vogel: Zagers helped our family install our first pool and were extremely helpful throughout the entire process. Their staff is very knowledgeable and accessible, their prices were more than reasonable, and after our first summer my family would agree that the pool is awesome!

Sandy Vanderstelt: Crystal was great and found me exactly what I wanted. Communication was good, delivery was good. They were super helpful and explained everything well. We love our spa!

Chrissy Simons: Great customer service! We purchased our first hot tub this year and they took great care of us. Process was easy, from ordering to delivery! Thanks again Zagers Pool & Spa, we love our tub!!

Kate Meyer: Stopped in to ask some questions - the ladies here were knowledgeable and very nice.. They were a huge help!

suzan corbett: We recently purchased a new pump from Zagers and last summer bought a new liner from them. We have been very pleased with the service and price. We will continue to use Zagers for our pool needs.

Ron Einfalt: I highly recommend Zagers to all my family and friends. I drive fifty miles to the Fuller location, knowing I'll be getting the products and service I need to make the trip worth while! My choice of a five star rating is not there yet, because Zagers service department seriously needs improvement on their follow up procedures.

Michael Kaminski: Always enjoy the errand runs to Zagers. Friendly and helpful service.

Lindsay Corneal: Zagers carries the chemicals I need and has friendly staff to answer my questions.

Kristin Callow: It has been a long time since I have owned a pool. The folks a Zagers go over and above. I shopped for over a year for a pool. The kind service from the people at Zagers is what helped me make my final decision. They are very helpful with any situation I find myself in with my pool and always help me resolve my problems. They are very patient with my repeated phone calls with questions. You will not go wrong choosing Zagers.

Kaelie Theile: I love this store. They are so nice and knowledgeable, they’ll help you understand the issue on a basic level so you can solve it with more efficiency. I highly recommend this place to new spa owners because learning how to properly care for your equipment is a journey, and this is a great place to start. They have a rewards program, too! It pays to shop local.

Shane Sievers: Knowledgeable and fast. They took the time to explain some basics to a new pool owner. Much appreciated. Had all the supplies needed to keep the pool operational.

Jen Willink: Zagers has been awesome! We got our first hot tub this year, and they have been so helpful in getting us all set up. The staff people are great and remember us by name when we come in. Highly recommend!

Dirk Dewitt: Very knowledgeable and helpful people at Zagers. I'd been to two other spa places and they couldn't help me. I described my situation to Zagers and they found exactly what I needed. Top notch service.

Debbie Neustifter-Smith: Zagers is the place I stop to and grab all my spa supplies. Their customer service and knowledge out beat many on the market!!!

Doug Miller: Great products...great service

don pocsi: Great service!!!

Cathy: Helpful and knowledgeable with all things pool related. Crystal is a wealth of information, going above & beyond with customer service. So appreciate her insight, esp. with water-balancing.

Kim Shelton: Changed my mind, though I am still not happy with my 1st answer I spoke with Mitch today and he was super kind and even got my liner to the Fuller location. I think I will only deal with him. Thank you Mitch.

Taylor Ten Harmsel: Bought a house that had a fiberglass pooled installed by Quality, had a question on the salt cell due to it throwing an error on the system, they responded immediately with a troubleshoot and what part to replace if needed. Wasn't there for the pool install but from what I can tell they do 5 star work and their customer service impressed me.

R d: Love this place

nancy doorn: Worst service I ever received first they send me way out of my way for a part that all they had to say was they didn't have or give me the option if I wanted to drive a total of another 36 miles tha I arrive and they give me this large box to carry out myself mind you I'm 68 and things like that is difficult when I'm through with all the social media I can you will understand how upset I am

Todd H: We were looking into doing an in ground pool in Fall of 2020. We had quotes from 3 different pool companies. What made us go with quality was their willingness to be flexible and they had done another pool in our neighborhood recently so we could see their work first hand. We changed our mind on pool layout and Chad was very accommodating. We then switched back to our original plan as we thought the layout suited our backyard better. I felt bad to keep asking for different options but Chad always was kind and provided us the info we needed.Ryan was also helpful. He doesn’t sugarcoat anything that you may not want to hear but he is honest. I’ll give him credit at setting the pool at the perfect elevation. We had a pool house pre built but it was only a guess on our part as to where to locate it. It turned out great. Perfect slope away from the pool and no steps!Their electrical and concrete contractors were amazing. Any issue we had was always addressed timely.Thanks guys for a job well done.

Jody Horton: Great service

Nicole Foxx: I called four days ago to start the process of having an inground pool put in and was told a service rep would call me to set up a time to come out and give an estimate and never received a call. Looks like they didn't want my money. Service is poor and unprofessional. I would not recommend them.

Gayle Hubsel: Really really pleased with this company! Very professional and did a super job replacing our pool liner! I would definitely recommend!

Brad: We had the salesman from Quality Pool and Spa in Grand Rapids come to our house to provide us a quote on an in-ground pool. Ryan stopped out and was able to answer our questions and provide us with several options. We narrowed down our options to a pool from him and a pool from a competitor. After seeing both pools in person from both companies, we decided we were going to go with Quality Pool and Spa and the “Goliath” from Thursday pools as Ryan was also able to get his quote on the Goliath more in line with the quote from the competition for a similar model, in respect to size and shape. We let Ryan know this and set up an appointment in early July to sign the contract on 7/13. While home on vacation we had access to a pool at a family member’s apartment complex. After multiple trips to this pool we got a good feel for what we both really wanted, as far as features in a pool and came to the conclusion that we were settling on the “Goliath”.As a courtesy to Ryan we called him on July 10th to let him know that we were no longer planning to move forward with the “Goliath” as it lacked some features we were looking for and we did not want to settle when spending over 60K. We informed him the model we wanted was the “Wellspring” and understood this would equate to me needing to come up on what I was going to have to spend. We canceled our meeting for the 13th and he committed to getting me his “best and final” on the Wellspring model early that week. I politely requested the sooner the better as if we were not able to come to an agreement with Quality there were still some options with a competitor we had some interest in. I waited until Wednesday the 15th with no word from Ryan. I called him and he apologized for not getting back to me and requested I send him a text to remind him to call me the next morning. His words here... This would ensure he would do his homework on what we had talked about and get me the pricing. I had to laugh as I was having to remind a salesmen to call me to come after 60 something thousand dollars but whatever I just need the quote. I followed up with the requested text and waited for a call. It is now July 31st with multiple texts to Ryan, phone calls to Quality Pool and Spas main office, and an e-mail to the owner of the company. All simply looking for a call back. I fully understand how crazy the pool market is right now and how busy most companies are. This being said, if I can’t get a simple call back from my salesmen when I am looking to sign a contract for over 3 weeks with multiple follow-ups on my end….how will the actual install go? How will any warranty issues go with this company? When I called the main office I kept hearing how busy Ryan is as he wears multiple hats for the company. Again I go back to the questions above, if your company is spread this thin why should I trust you with 60+K of my money?A pool has always been a dream of ours, but this experience has truly killed the excitement of potentially installing a pool and left us leery of dealing with any company. On a side note, the competitor we have also been in talks with that has been incredible on the customer service side is now booked until 2022 so all this waiting has cost us a year on an install if we were to opt to go with them. Potential customers beware when deciding to trust this company with your pool dream and $$$.

Christina Setlock: My pool is heaven, for my family and my three young boys. My husband and I have very high standards in what we wanted for our backyard and what we envisioned for the layout. Quality made it happen. The final product is not just a place to swim but an outdoor living space. It is a long process but it has been worth the wait. I look forward to years of joy and quality out of the products and system that Quality put in. Chad is very knowledgeable at the shop and Ryan is a busy guy but I know I can call him anytime with questions or concerns. We have been in the pool daily since our install 2 months ago.

Tim Ofield: Was told I be helped by Quality Pool and Spa, a few days later they called and said they were unwilling to help me with a Hayward Warranty. I was really excited to have them start servicing my pool needs in the future, unfortunately they don't follow through on what they say they will do.

Jackie Shollack: No quality here! Just plain laziness and zero accountability. For the spring opening they pulled the cover off and let all the debris that accumulated over the winter fall into the pool, threw in some chemicals and left. I stopped into their location on Broadmoor and their receptionist guy told me the Gold Plan comes with a once over scrape but “they aren’t gonna sit there all day cleaning each pool”.??? ???? He then told me he could send someone out to clean out the leaves for a fee!!! See the pictures attached, they say it all. (We have been vacuuming for 3 days already)I agree that the pool has a lot of leaves but that is because your team dumped them into the pool from the cover. You also closed the pool during which I was present and there were no leaves in there at closing. And as far as your contract, it surely states pool cleaning is included as I’ve attached in photos. Your response supports your belligerence and lack of professionalism.

Melanie Fleischer: I originally went with Quality because they were the only company that responded to my information requests on fiberglass pools. I was lucky to work with a number of employees who made the process easy and enjoyable, including Ryan, Nick and Chad. My expectations were especially exceeded with Ryan C. Not only is he very knowledgeable, but he has also been readily available when I have/had questions or concerns. He was able to help me visualize and create a plan for my back yard and how it the pool would fit in. He has excellent customer service and a passion for his job that is contagious! I love my pool and I am very happy I went with Quality Pools & Spa.

Melissa Gillons: Chad and Nick are always extremely helpful!

Russ VandenToorn: Ashley was awesome and very responsive via e-mail and on the phone, we made an appointment on a very challenging issue with some Hayward components of which they are a dealer. The Service tech was not familiar with one of the pieces and after about 3 hours and on the phone to Hayward; they did not resolve the problem. I would have respected them a lot more, if they said, this is beyond us, we cannot help you but they made some changes to the equipment, unhooked other parts of it and told me once I have the two pieces of equipment on two separate breakers, which I knew would make no difference, it would work. Guess what? It did not work, actually it was worse and I am doing trial and error myself with the help of Hayward to getting it all synced. I am sure they are a great company in most areas, just wish they would have been more upfront instead of blaming the way it was installed and especially saying the two components were not designed to work with each other which is clearly not the case. I am revising the review. they at least gave me credit back for all there time and only billed for a service call which I think was very fair. I am raising this from a 1 star to a 4 star

Robert Hankins: They were very helpful for someone like me that has never owned a pool before.

Bob Lipscomb: Very helpful

Alona Koffler: Terrible service! Takes many phone calls to even speak to someone & follow through is pathetic. Horribly run business!

Steve Rogers: Terrible attitude when representing the company

Chris Campeau: Nic House did a great job running our pool project. Even with some challenges with contactors he stuck with it to make sure everything turned out perfect. I would recommend Nic and his crew to anyone. Nic has also answered several questions since pool had been done. Great service after the sale.

John Maskill: They have been excellent and have taken fantastic care of my pool/spa. Kevin has been phenomenal at pricing, calling me with updates, and can make anything happen. Great job guys!! Thanks for the great work all these years!!

Stephanie Fekkes: Recently purchased a hot tub from Watson’s. Kevin was very helpful with the sale. Matt and his crew were amazing with the delivery. Matt was helpful in answering questions when delivered and went the extra mile to make certain we understood the model we purchased.

Patty Osborn: Wonderful experience. Great price. Christine was the best

Dave Phillips: Parts and sales people were awesome

Danny matash: We had a fantastic experience at Watson's. We are are in the market to purchase a new hot tub. Cristine was extremely knowledgeable and helped us select the perfect tub for our family. Thank you for your great customer service!! Highly recommend Watson's

John Gmazel: New hot tub arrived on schedule, Matt M. and his assistant were on time with delivery and offered set up tips, they were knowledgeable on moving new one in and old one out, fast and efficient with only two men!

Nancy VanLangen: Very thorough and caring

D. Nathan Engelsma: Bought a hot tub tonight from Bill Michmerhuizen. Had a great experience and would highly recommend them!

Fast Eddie: We ordered our first hot tub today! Roger Drehs was extremely helpful, knowledgeable and a great person to deal with. We would definitely have the confidence to buy from him again. Watson's showroom is fantastic as well.

Casey Steidle: Buyer Beware! We bought a $3,000.00 couch from them 3 years ago. A year and a half after we bought it the button on the side for the recliner stopped working. After calling and emailing we took the piece up to the store to try to get a new one from the manufacturer and can't get one. Basically paid 3 grand for a reclining couch that is junk.

melissa goebel: Tiffany was very helpful and friendly

Kammie Whitten: We purchased a spa and the salesperson Ronda was amazing from the time we walked in the door to the signing of the papers. To the many text messages to ask questions, she was very helpful. Matt delivered it today, him and his helper were very friendly. He called ahead of time to let us know they were on their way. Took the time to show us how to fill the spa and access the control panel.Definitely recommend him he was very knowledgeable.

Rose Bush: Work with Ronda on getting a new hot tub and she went beyond the call of duty to find one that fit our existing opening on the deck. The service was excellent and also they were very accommodating in getting the hot tub delivered.

Jon Fitzpatrick: Bought hot tub and everything was smooth including delivery. Had it for about 4 years and needed service as the tub was shutting down due to over heating code. Called in October, serviced in November…. We are now on our 4th or 5th service call and nothing is fixed, I bought a new heater at their suggestion and had it installed because there technicians said that could be the fix. This was about $500. Did not change anything! The service of this place is non existent! There is no communication about the problem or what has been done to fix it within their department. I’m a supporting customer it’s a shame they can’t figure this out and make this right. It has been 7 months and I’m not any closer to getting my hot tub fixed! Do not give this place your business the service is not adequate for the price of the items you will buy. It’s too bad, seems like an easy fix for the service department but will require professional effort on their part. Don’t foresee that happening. Still not fixed going on month 8… service is terrible!

Holly Shepard: Very helpful and knowledgeable!!

Stephanie Villalta: We had a great experience purchasing our hot tub several years ago. We just went back in to get patio furniture and had amazing service! We can't wait to enjoy our new set.

Bonnie Longhurst: The man who helped us was very nice to work with.

Courtney Clark Dunnill: In a day and age when sales people don’t seem to know products inside and out, Kevin repeatedly surprised us with his knowledge of patio furniture, dining sets and fire pits. (We bought one of each due to the great deals for good quality products!) Kevin was an absolute pleasure to work with. Our first experience with Watsons and we would strongly recommend anyone checking out their deals and requesting to work with Kevin!

Kyle Manszewski: Staff was very helpful during visit to store looking for pool chems!!!

Ken Jones: Super nice, super friendly no pressure, very helpful!

Sheri Winquist-Frye: The delivery guys were amazing. Loved how they all worked together and solved any issues we had. Great guys!.professionalAnd cautious.

George Nikolich: I have been using Emerald for many years and never had a bad experience. They go out of their way to make sure that you get a fair deal. Please do yourself a favor and visit them for all your spa and billiard needs. Thanks Emerald for all you have done for me.

Ron Lipski: They installed a pool table for me very professional

Jake Golden: Fantastic, good local feel. Great experience and they made me feel like a real handshake still exist. Ty to Abe the young man that helped me out. Y'all are top notch! Great owner's. Cheers. Excited for the pool table and professional installation. This time next year we are getting a hot tub from them. #local def going back

Tavist Jordan: Great customer service talk to Abe for pool related questions heis a great sales man

Kirk Stuberg: We bought are pool table and shuffle board from here and they did great job with setting it up.

sonja fryer: I love this store. We bought our hot tub there in 2004 and we have always had a positive experience. The owners/workers are friendly knowledgeable and greet us by name. We are in the market for a new hot tub and have shopped around. No other place compares to Emerald for service and quality hot tubs!

Joe Blow: Did a great job on our pool table

Stan Eakins: Great helpful people !!

Montrell Davidson: Super nice staff and fast service. Very helpful! Thanks!!

Robert Moore: I stopped in for a benefit shoot for the APA juniors, while there I purchased and special ordered a cue, the wait wasn't long and worth it. The staff is friendly and stock some nice equipment.

Damian: Had great experience working with the staff there, then owners came in and met them,super nice people. Let me hangout for couple hours shooting and practicing on their projection screen table which was a beautiful playing olhausen pool table. Great experience and will be back!

robby koster: Great service!! Staff let me borrow the rail knife along with helpful tip for refurbishing my table. If I could give more stars I would.

Dani Heidt: Most amazing and professional people. They know so much about pool and hot tubs. Always friendly and knowledgeable. I tell everyone we know that wants either or these items to go see them. They also guarantee everything they sell. Don't see it, ask!!! They will get it!!!

Jeffrey Flewellen: Small selection of accessories

Romey: Friendly service. Huge selection of tables and hot tubs. Gave me excellent advice on how to recover my table with their purchased felt.

Thomas Wilcome: Great customer service. They know their stuff

Aaron Yemane: New modern spa choices

Mike Naughton: I just picked up a Avid Cue, I'm excited to use it. Great service!

Ron Sheldon /Pool player working to improve: I have refrained from posting any negative info on this company but as of late, I’ve decided to share my experience in terms of this company’s installation of my new Olhausen 8’ pool table purchased from their store. (I’ve never given any/a review before)After the install, (by the store’s installers) I noticed the slate sections did not match/align. After calling the store, the owner returned to address the issue but the mismatch still existed. Later, another issue cropped up as my cloth began to wrinkle around the side pockets. (Champion brand cloth) The store did come back again to attempt to re-stretch. At first, the wrinkles appeared to be gone but soon (within the week) they re-appeared.While addressing this wrinkle issue, an attempt to once again align the slate was made without success. After 5 1/2 months, I then offered to pay the store to come back to fully break down the table to start over. The store said they were booked out and once caught up they were going on vacation and that I may want to opt to have another company take care of the issue. I took them up on this suggestion and within a week, a new installer corrected everything.It should be noted: the new installer noticed the screws holding down the slate had not been tightened during the original install in the area of the greatest mismatch. Also, the cloth was not glued along all edges which I now know is the standard during cloth installation.I am a serious pool player that plays on average 6-8 hours daily. this being said, I’m sorry to give this review as I like the owners but I have to recommend to buyers…they should consider having another outside company do your install if you purchase a table from this store.

Angel Perez: If i could give 0 stars i would

Mark Tompkins: Bait and switch tactics. Quoted one price, billed me hundreds higher.

Justin Gruno: Chris and Mike helped me out a lot bringing back to life a 35 year old cement hot tub we acquired with our house purchase. They taught my wife and I how to maintain our water system and chemical balance. Good stuff!

Brent J. Peterson: great people!

Joe Vander Meulen: I can't recommend this company enough. They were very prompt on the quote and provide a breakdown of labor and material. They also provide a quote with several options for pump and filter systems. Furthermore, we were in a real bind as our pump went bad and were having a pool party within 2 weeks. They were able to fit us in their schedule even though it was a big ask. The service people were friendly and professional. They did an excellent job with the work. They cleaned up great and took the time to show my wife how everything worked.

Aaron West: Very courteous and helpful. Explained all the steps to treat our in ground pool in detail so I knew exactly what to do. Didn't overcharge or upsell me anything I didn't need. Definitely using them more from now on. GO BLUE

Jeremy Deppe: They had a part we needed, everyone else plus online were sold out. Needed some service, but they are booked, so they walked me through how to fix it - Great people!!!

Dave Jones: Great service and had just what I needed.

Chris Hain: They were super helpful. They had what I needed when I called and then set aside those items at the front desk so I could save time when I got there. I called different store about 3 hours prior to ACME PURE BLU and they thought they had what I needed and offered to call back after looking but never followed through. The staff at APB was super friendly and there prices were right in line with those I found online. We will definitely be returning there for our future pool needs.

R Lando: Helped when we were desperate!!

Joy McLaren: One of the absolute worst experiences with a contractor during the 2017 pool season. Too many issues to describe. Then I find out in 2018 they did not shut down and blow out water lines properly in fall 2017 so there has been 3 days of plumbing repairs needed in the pool bathhouse for the Georgetown of Grand Rapids condo community. DO NOT HIRE THIS CONTRACTOR FOR POOL SERVICE!

Nathan Engweiler: Awesome place they really know their stuff!

Ryan OCallaghan: Helpfull staff

Travis Tucker: Had an appointment that they never showed up for and several calls not returned. Staff seems friendly and some of them somewhat knowledgeable but overall poor customer service.

Lee & Michele Carlson: We received a recommendation for Acme Pool Construction to repair a structural leak in our 50 year old Garter pool and to convert the paint from rubber to epoxy. The work was exceptional! The prep work was tidy, we were kept informed about progress and the job was completed as quickly as the weather permitted! We are thrilled with results that truly exceeded our expectations. We would (and have) recommended Acme.

Jodi Schaefer: Do you want to make an old swimming pool look and function like brand new? The folks at Acme Pool make it happen! We had our 40 year old pool transformed by them both on time and on budget. Thorough explanations of the work needed and communication during the process made it a pleasant experience. We are now looking forward to our first full summer in our "NEW" pool. Happy customer in Lowell, MI :)

jodi potgeter: Good customer service, answered all of our questions on hot tubs

Debbie b: Wow! We worked with Mitch and I can't say enough good about him! He answered my emails promptly and when we finally went to look at his spas he was very patient with all our questions and very informative . But best of all he wasn't a pushy salesman ! They sell a great product! If you are looking for a spa don't pass these by! Very happy with this experience !

Susan Gardner: I have had a excellent experience with them and I love my spa! Delivery was even sooner than expected. I've had prompt responses to every email or call. I highly recommend this company.

Gretine Bodbyl: We have been working with Acme Pool for 4 years and have had a great relationship. They have resolved any issues that most pool owners deal with. Kim helped us get our water issues taken care of and everyone has been so helpful every time. I would recommend this family owned company to anyone who needs a pool or pool care.