Best Luggage Store Grand Rapids Near Me

JOHN SIMS: The Best Quality!!

Mary Reusch: I had bought a carry-on luggage a few years back from Groskopfs, the handle broke, and they fixed it very quickly for me, in time for my next flight out!

Maria Young: Very helpful mom & pop type shop. I’ve purchased several items now, leather men’s satchel, leather desk calendar holder and now a light weigh garment bag. They have quality products and various price points. Great travel gift items and necessities. Salespeople are super helpful. Will always have Groskopf top of mind for all my travel needs.

Teddy E: I ordered some Christmas gifts online at 2pm and they were hand delivered that same evening. Excellent local retailer with some great options.

Tim Mallett: Wonderful products and service. Well worth the drive from Kalamazoo

John Hartmann: Knowledgable and most importantly respectful sales staff, eager to assist. The store has an excellent inventory of travel accessories. I have shopped there for over 20yrs and have never been disappointed with travel advice or products purchased.

Terry Gray: Very helpful salesperson , big selection, hard to make a decision because of so many good things.

Beth F: Visited GR for a weekend from out of town. We ducked in here to get warm, but stayed to look at the useful and fun items on display. Very wide assortment of gifts and travel needs. The salesman was friendly but not aggressive, and he was extremely well-versed with everything on the sales floor. I became interested in a card game that was on display, and the salesman quickly set it up and played a few rounds with me to demonstrate. I bought the game, and I will never forget our great experience at this store.

Cliff Yankovich: Very helpful. Directed me to just what I wanted and spent time with me answering questions. Doesn't get any better than that.

J. .KAMP: Gr8 innovative solutions for travel and business, some good gift ideas as well. Love my Sante Fe messenger bag from here they cleaned it up and conditioned it at NO CHARGE 3 yrs. later

Niklas Tschantz: I've been traveling the states for a few months now and I've never come across a shop with such a wonderful staff. 30 stars if I could vote that many

Tim Jelsema: Ordered my groomsmen's gifts via Groskopf's and they look amazing. The engraved lettering looks fantastic.

robert aguirre: Best place for a great selection of goods with personal attention

Omar Flores: Good old family business. I'd love to see more Michigan Made Leather Goods.

Dennis Jankowski Sr MMT, CHt: Great positive energy. Helpful and knowledgeable staff that care and are not pushy. A fun experience. And, great selection of quality products.

Lisa Rappley: A great family owned luggage and gift store that has been around since 1881, in the same family! Excellent customer service staff who are extremely knowledgable about the travel industry. Staff customizes your shopping experience to your needs and does not work on commission. Sometimes you will get the pleasure of the actual owners waiting on you, very uncommon! Great gift selection with free personalization and gift wrap available. I am always welcomed with a smile and feel right at home. I highly suggest if you are going on a trip of any sort, shop Groskopf's for all your travel needs and support local most importantly!

Jen: I only spoke to someone on the phone. But just that small interaction, I am DEFINITELY going to be giving them my business in the future.

Colleen Schmich: Always available to take in new projects

THE REAL LOS: Awesome job !!! 5 Stars !!!

Francine Robinson: Positive:Professionalism,Quality,Responsiveness,ValueFirst experience with this business - I recently got a new watch with leather watch band too big for my wrist - Klumpps put two extra holes in my watch band today, and charged me nothing! Also, flawless craftsmanship!

Margo Perry: Great knowledge of products and offers experience with services Great customer service.

Mathias Schutte: Great service

duke miller: Positive:Professionalism,Quality,ValueKlumpps is a hidden gem in Grand Rapids. They are really friendly and professional. They repaired my leather dop Kit and it looks better than it did when it was new! I will be coming back with all my leather needs.

R M: Friendly and quick!

Michael O'Callaghan: I am very pleased with the high-quality, prompt and gracious care that my shoulder bag received at Klumpss Leather and luggage. Excellent value provided. Thankful for such a good option here in Grand Rapids. Highly recommended!

Jennifer Ohman: Took a carry on sized suitcase in. The teeth on the zipper were broken in 2 places after a recent trip. Probably would have been cheaper to replace the suitcase (and I was told this), but it's a cool pattern and I have the other matching pieces, so I wanted to keep it. Anyhow, I picked it up today (2 week turnaround) and the suitcase looks brand new! All the teeth have been fixed and it no longer looks like it's been through a rough airline handler! Will definitely return for luggage repairs if needed. Highly recommend!

Bernadette L. Hartfield: This place repair cost is very responsible.

Cameron Richard: doesn’t Pick up the phone

A T: I bring my Briggs and Riley Luggage here when they need repair. Friendly, quality and quick service! Briggs and Riley is the Best Luggage on the market.

Christian Hannesschlaeger: The business owner takes great care of your luggage and will give you honest feedback regarding your repairs.

Omer Childs: Nice fokes

Barry Camp: Pro: seemingly adequate work. Cons: seemingly less than honest in conduct of business.In early November, I inquired about repairing a $250 leather jacket, which needed to have the right-side cloth pocket replaced. (It was worn and ripped.) The person running the place stated it would cost about $30 and would take about 3 weeks to have ready. I brought it over and said I thought $30 was a bit pricey and he told me that's what it would cost, but he does good work. Reluctantly I dropped it off, and he reaffirmed it would be about 3 weeks.Three weeks came and gone, and no call. I waited another full week and called, and was told it was ready to pick up. Got no answer as to why I didn't get a call saying it was done, but part of it may have to do with the price - not $30, but $38! Really? For a pocket?!Then I get told I need to come quickly because he's going to close at 1:00 (even though the website says 2:00 close on Saturday). So now my lunch hour is screwed up too. I get there and ask him, how can his "estimate" be approaching 30% off in terms of cost and time to finish? Why not honor the estimate? Why wasn't I called?All he had to say, with an annoyed look on his face and an arrogant tone of voice, was: "Don't know what to tell you" to which I immediately said back "how about 'I'm sorry'?! Wouldn't that be a proper thing to do?" He not only sold me a ridiculously overpriced repair job, he liquidated all his good will with his poor attitude and in my view, dishonesty.I took a look at the jacket at home. The repair job seems OK, although... it's not the same material as the jacket originally had. Not a huge deal, but I would have preferred cotton rather than polyester (or whatever this stuff is), like the rest of the jacket has. So even there, I'm not satisfied.Bottom line for me: He did fix my jacket. But in my view he was misleading about price, misleading about time needed to repair, did not call me when it was done, does not keep business hours as advertised and was not very cordial (and borderline disrespectful) with his don't-give-a-**** attitude toward a paying customer.I do NOT recommend anyone do business with Klumpps.

Nick Demak: Not open when scheduled

Scott Walters: Do not take your luggage here. I brought in my newer Samsonite suit case to get fixed. It took 3 months and multiple calls to find out the status of the repair. When they said it was ready, Klumpps had installed a used part that didn t fit the slider, and then said its what Samsonite sent them. When I asked whey the part was already dirty, scratched and didn t fit, the owner just said its what they sent, if you think you can do better I will give you their phone number. They don t like dealing with us because we don t work for them . I called Samsonite, had the correct part in 1 week and fixed it myself.When I returned to Klumpps today to get my money back the owner refused to address the issue, refused to fix the holes that were left and claimed that a dirty, used, non-fitting part is what they sent. I asked if he would put a Ford part in a BMW if he knew if was wrong and pass if off to the customer as right and he said If it took 3 months to get it. Have a nice day .Do not use Klumpps. This is probably the worst example of a business that I ve ever run into.

Orlando Guerra: Solid little store picked up some snacks beige a flight, had a self check out counter that made things easier as well!

Anthony Larussa: Great little store with a huge variety of food