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The UPS Store

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1. The UPS Store - Kentwood

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· 65 reviews

2500 E Beltline Ave SE STE G, Grand Rapids, MI 49546, United States

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The UPS Store: what do users think?
Nicola Schulten (Impeccable Equerry LLC): I popped into this store to ship a package using my UPS account. I advised them I was going to prepare the label on my phone and email it to them to print. A man who seemed to be the manager showed up and said we charge $5 to print the label. I said "$5 just to print the label?". "Yup, service fee" he replied.No. Absolutely no way. Simply out of principle, and I walked. I am writing this from the car, outside the store.Just because I have an account, it looks like he wants to recoup MY savings for printing a label. Absolutely no way! How can you run a business like this? Customer no service.What a sorry state of a business model.
sairam reddy: One of the ups useless store representative working here don’t have common sense and how to handle the customers teach him some manners.
Mya Fassbender: 50/50 whether you actually get your mail if you have a PO box here. The heartbreaking frustration I go through every month tracking my stuff only for them to lose it is consistently a letdown. But alas I'm used to it and I literally have to have my mail sent somewhere so it's like a never ending cycle of chaos. I'd pay 3 times more to know I'd get my mail every single time I'm supposed too. I think they put it in someone else's box without looking up my name and box number. I truly think they care that little about my federal mail. Brb Crying forever.
Lucy Kirkwood: Every times I tried to drop off an amazon return package without the box, they always tried to make me pay extra for a box ($8 at least per box) in order to finalize the return. This only happened at this specific location, this never happened at other UPS locations (cascade and Grandville). And there is always a long line of customers and only one representative.
Jeremy Sear: Excellent service from the young lady and had Excellent service from the past. I accidentally hung up on her before heading over with questions and she was proactive and had my printed labels ready and shipped my box in a fast time. Would highly recommend this particular ups store.
Susan Verwys: I have had excellent service with this branch. I would like to most highly commend a young man named Jacob who works there. He is courteous and helpful. Today another gentleman helped me and he was wonderful, too. I am sorry I did not get his name.
sansnom54: Good service
Kendall Rose: I'm obsessed with this UPS store location. The staff is always above and beyond helpful, efficient, and pleasant. I had a really tedious packing task (bundling over 300 pieces of flatware to return to a rental company in specific quantities, then bubble wrapping it all), and just as I was about to start doing it on a side table, Jacob offered to take care of it the following day and ship out the package in the morning. This location is super business-owner friendly and I have also used them several times for Amazon shipping and returning. Highly recommend using this location if you are looking for customer oriented, friendly service for shipping and post needs!
Tori Baker: always the BEST service
Rachael Rubio: Drove all the way here, there are 2 employees inside. The lights are on, the sign and website says open until 7pm, I was at the door at 6:54pm and the door is locked and gates pulled down. I knocked on the window and they ignored me.I did this same transaction a few weeks ago and it took the guy 30 seconds. I love to leave great reviews, but this really stinks. Wasted 30 minutes of driving time, & have to come back again.Say you close at 6:45 if that's when you lock the door!!!
Brittany Jackson: Great service, no issues and my needs were met. Thank you!
Jessica O'Neill: Was charged $3 to print an Amazon return label, which is 1 piece of paper. I later confirmed with Amazon that this is supposed to be a free service for their returns. I reported the location, and will not be returning. I highly recommend using another UPS.
Ayman Abulwafa: Buy your postage online you save half , bad customer service. Disappointing
Annie lynn-le: I had gone here to print a few ck stubs. The clerk had told me it was a service fee of 3$ for 3 pieces of paper. Any other place is usually cents. I was shocked. I explained I only need 3 sheets, which if they'd helped me I'm sure it could of fit on one. I told the man Martin ? (The name on my receipt as a cashier) that his price must be wrong. He said well it's one to 20 sheets for a flat rate of 3$. I said well you still charge 3$ for one sheet of paper? He said yes. As I was still printing it because I had to have it by yesterday,he walked away and another employee had come over with the paper to ring me up. I didnt catch his name, but I asked why it was a dollar a sheet basically for me ? I said I know it's not free but every other place I've gone is 15 cents usually, like Fed Ex on Alpine Ave, (which I was going to go there first because they have excellent customer service but were closed at 6pm) so he proceeds to tell me well its 3$ I was not only appalled by the price gouge but also he wasnt the friendliest person. With an attitude like that it's no wonder why they dont have a 5 star rating. Since I was hard pressed for it I had to get it or I would of walked out. I paid the man and said your prices are way to high. He didnt seem to care or even make maybe an exception this one time at a cheaper rate. Was just highly disappointed and I will not return to this location. Don't bother to waste your precious time or money here especially for printing a piece of paper. The cost is way to high.
P. Defoe: The woman working could provide very little information about some very basic ups services from the website.
John Dough: Love this location as it’s so easy to get in and out of. Also very friendly and knowledgeable when it comes to shipping fragile items.
Richard Winkler: Love this location
Katie Beerbower: 3 stars only because despite the website and signs within the store saying that they offer passport picture services, they aren't actually able to do it. The guys working were very helpful and directed me to a Walgreens that could help me. Store information should be updated to reflect services offered.
Michael Jackson: Great store with a great owner.
Brooke Finlan: Spencer was so kind and pleasant today when I was in the store. I'm always shocked at how many not kind people there are that work in the hospitality industry. That wasn't the case!She was asked the same question by multiple customers and she acted like it was the first time she has ever answered it that day. Thank you for the kindness and grace, Spencer. You are great at what you do.
Emma Dawson: I ordered shoes and my jewelry for homecoming and they tried to deliver the package at 1:40 when my family and I was at work and school so no one was able to get it so they brought it back and we tried to pick it up the day of the dance they said we couldn’t until Tuesday. So long story short they ruined my homecoming.

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