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1. United States Postal Service - Grand Rapids
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· 80 reviews
225 Michigan St NW, Grand Rapids, MI 49501
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Ben Heinz: I went to this location on Thursday at 12 to apply for my passport. The man who was taking pictures and the woman handling the passports desk were incredibly rude to us and others. The woman was ignoring another customer who had a special needs son. When we tried to schedule another appointment the woman said the earliest available time was next week at times we had already said we weren't available. When we went online there were multiple times that she didn't share with us. It felt like she was purposely being unhelpful. Terrible experience.
shawne Widener: Gave one star cause that's the lowest u can give they have had an important package sitting there for days it has not moved /scanned/ anything since arriving there very disappointing don't think I will ever use usps again
Arielle Fenlon: Thomas was very unpleasant. The post office is already unpleasant enough :(
Elizabeth House: The worst post office ever! They don't even read the names or states on the packages and send them to the middle of nowhere
Gerardo Jilote: Great service. Iines moved fast and friendly employees eager to help!
Matt Portice: In and out no problem!
sunnydays244: This place threatened me with hate mail from a woman who was in charge and I am still being gaslighted to this day! I was lied about and I was one of their best employees! I posted on line to defend myself because the wording in the letters from this place lead me to believe that someone wanted to hurt me and place it as a suicide. They scared me.
Rex Pickar: I have gone here many times and consistently experience poor service. Most recently, my wife just tried to ship a package, and they said they’re unable to print labels from QR codes even though it’s a USPS QR code…seriously?!?
Cam AP: Friendly staff
ranchero 1959: I got notified saying that my package arrived here at 1pm. I then got another about a half hour later saying it was dispatched. At first I was impressed at how quick an efficient they seemed...then I get another update. Departed at 8:21 just now leaving... Okay that's fine. only to get another 10 minutes later saying the same thing. An my original arrival for today now has been bumped to tomorrow...this is ofcourse after waiting for it to leave Chicago as it was sitting there for 7 days with the same Dispatched update then cancel...Departed so on..
Alicia Wilkins: Let me start by saying, the employee’s that work at this location are violent and aggressive. I had an appointment at this location on 3/26/22 at 8:45 AM. I was on time, and was greeted with a nonchalant “hello.” The moment I told the 5 employees that were standing behind the counter what I was there for, many of them preceded to say, “it’s my time to go & etc..” I then stood there, mind you, I was the only person in the lobby, while the employee’s played the game “IT,” before telling me which window to go to; no one was working, just talking….😔 As soon as I showed the young women (African American woman, slim in stature, and very long hair) my birth certificate (original document) she quickly looked and said, “I don’t think they’ll expect this,” & took the document to her colleague, like it was a piece of trash, and told me that I would need to get a new one. I then asked where should I go to get o new north certificate, and she told me across the street. I asked where, and she repeated a cross the street…. I said all of that to say, these employees are very rude, uneducated, lack understanding, and only employed because it’s federally funded. I’LL TELL EVERYONE TO NEVER DO BACK OR TO THIS LOCATION.
Michael Brown: I’ve never….. The staff is in dire need of training and/or new staff. Staff are aggressive and violent. I no longer feel safe returning to this location.
Colleen Sullivan: Do not go to this location for your passport :(
Jesse Domina: Worked at this location for a few months, but had to quit due to the harassment from management and lead clerks. They get upset if you leave the machines just to use the restroom. They get upset if you wait to use the restroom when it's time for your break. They won't let workers sit for the full 15 minutes of their breaks. If you're waiting for maintenence to show up, they'll force you to try the machine in front of them, which just shreds more mail. The problematic management have been fired for harassment get rehired into the same positions. If you have ANY disabilities they will fight you tooth and nail to discount them in order to force you to work longer shifts. The union is TRASH and won't do a thing to help any of the new workers.
Claudia Rayner: Always a bad experience when there are 8+ people in line and just one working. Another post lady was behind the window but obviously couldn't be bothered to help get the line down as she just disappeared with her drink in hand. Then someone from corporate was obviously in (they were wearing a suit) because they came and saw the line and joked with the 1 employee how he wishes the building looked closed and the employee responded 'I wish so they could stop coming in' for all to hear. Wish I could opt out of giving them any of my tax dollars
Cathy Swanson: I came in late tonight and I had a dark envelope so the ink wouldn’t show up on it. The manager went upstairs and got me a couple of labels so I could write on those send it out and then personally took it back so it would go out tonight! Wish I would have gotten his name but he looked like Santa! Just out here creating Christmas Miracles for the people of Grand Rapids!!
Star: I am mad because I scheduled a package pick up. Not only did they NOT pick up my package, I got an email saying they did...
Mary Grace Guild: Service was efficient, 20 minute customer parking available on side of building. I went close to 6pm on a Wed and they were still open.They have signs on all the doors I went through saying that masks are required in the lobby. So I stopped before entering, put my stuff down and got one out of a plastic bag from my backpack. I don't mind.Masks weren't being enforced (it's either all or nothing, whatever), but I was annoyed to see the only two clerks not abiding by their own regulations. To be fair, one was wearing a mask, but it was pulled down so her nose was exposed. The other clerk (male) was maskless.I don't necessarily mind grabbing my mask out if it's required by a business. But don't post signs saying they're required if you're not even going to have employees wear one.
Otoniel Coronado: I needed a package shipped to a friend and they ending up sending back to my own house definitely would not recommend here they got some polite workers but dumb as rocks
Vanessa M Mielke: This place is Serving the City of Grand Rapids very well. I'm so glad this service is provided to the citizens of this County. For my benefit and yours.
Karmen Anderson: On June 3rd at around 4:30 the manager, a white lady in her mid 40s-50s was very rude when we politely asked for a piece of tape, then proceeded to yell at us, making a scene when we were walking in to change my address. The lady had no sense of customer service care. Had a terrible experience.
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2. United States Postal Service - Walker
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· 68 reviews
1625 Walker Ave NW, Grand Rapids, MI 49504
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Mathias Schutte: Always love going here
josi stevens: I receive notification of mail to be delivered by USPS Informed Delivery everyday. I continue to not receive the mail that I was notified of. This past week there were 2 that were not delivered, both very important mail, 1 being my renewed license. You cannot get through to the post office via phone. The service is getting worse by the day.
RSF: greatly improved over the last year.
T A: Why remove the outside package drop offs....? I can't tell you how inconvenient that is. I wasn't the only one saying this. As I was dropping off a package there were 2 people out there also saying how inconvenient this is.
Najmul Haque: Some of the staffs seriously lack basic work knowledge and procedure. They were about to insert an envelope inside my another envelope without putting any tracking number. When I asked, then she asked another staff and accepted her mistake. I could be in serious trouble if i didn’t challenge her. Other things also, one person was asking other which shows they dont know what they are doing.
Sarah Cordes: I needed a key for my mailbox in my community, the last home owner didn't turn it in. I paid for the service during their busy season of course, but even waiting a little longer didn't matter as long as I got my key, but everyone was great especially Katie at the desk and Josie over the phone who called and kept me updated! I really appreciate the service they have provided!
Mol Belting Shipping: Constantly miss pick ups. Phone number is no good. Postmaster told me to just come and drop them off. Why do you think we schedule the pick ups. We have our job to do, please do yours.
Bekah Steele: Won’t pick up phones and can’t deliver to the correct homes at all
Diane Kaman: The phone number posted on their website isn’t real helpful, it’s a Fax Line!
Amanda Harris: Redirected by corporate to the branch for a refund. No one will pick up the phone AND, eventually, all I get it a dial up tone. Hopefully this is a misunderstanding and they just need to update their contact info.I'll call corporate again but I'm exasperated.
Danielle Marie: They let your bills soak in the mailbox so now can't read how to pay my consumers bill.
Sara Campbell: Trying to call to find out why my mail isn't being delivered, and the phone system is already shut down 15 minutes before they close. No wonder UPS and FedEx are more popular; at least you can contact them with issues.
AJ Kamp: Completely useless (though this is to be expected of most "businesses" staffed by federal employees). They never answer their phones and only give boilerplate answers to inquiries even when you explain your situation. When I explained that no one even attempted to deliver the package up a flight of stairs, the manager dismissed this as simply not possible. I checked my mailbox, no slip. Check again 30 minutes later, driver left a slip. They NEVER knocked on my door. I was sitting 10 ft from my front door and couldn't possibly have missed a knock in those 30 minutes. Simply put, there is a reason this public business loses billions every year. They're lazy.
Stephani Obenauf: 6:10 AM - "Out for delivery."8:38 AM - "Held at Post Office, At Customer Request."Our USPS driver doesn't deliver our mail until 10:30-11:00 everyday. Who requested that it be held at the post office? I tried calling but the number doesn't go anywhere other than a dial up connection sound and then being hung up on.This was Thursday that they "attempted delivery," it is now Monday. No one left a slip in the mailbox telling me where my package was. If I hadn't looked it up online, I wouldn't have realized that it was at the post office for me to pick up.Is it a general ineptitude or sheer laziness on the part of the United States Postal Service? Fix your phone system.Update: It was delivered the same day I wrote this. Still doesn't explain why the default is to say that it was held at the post office due to customer request.
Kimberly Frost: The mail man that delivers to the 4th St. NW / Maridell St. NW, Grand Rapids MI, 49504 area is awesome !!! He delivers the mail correctly and always picks up the outgoing mail. He is a very nice young man.K. Frost at 1508 4th NW. 49504.
#mybuddyandme: This location is terrible and the staff is equally horrible. I shipped out a package from another location only for it to find it's way here a month later. I tried in vain to reach them by telephone however the number provided me by the USPS themselves seems to be out of service. When I went to location to retrieve the package I was treated like a criminal by the staff. They informed me that it had been shipped improperly and indirectly accused me of doing so. I blindly followed the associate at the location I shipped this package from when they told me how much it would be to ship. As a customer how was I to know any different? What's more after I requested to speak to a supervisor there was no sense of urgency from the associate to find someone. When someone did eventually show up he was very rude as well. I am going to avoid this location at all costs from now on.
jml: Placed a hold on my mail, canceled it the next day. 4 days later I still have not received my mail, After speaking to an individual named Brian at the Northwest Walker Street location, he told me I would get my mail today Wednesday, September 29th. I still haven't received my mail. Will be following up with another phone call tomorrow Thursday September 30th. The Walker Street location is a joke, they have a history of not delivering mail and many complaints with the Michigan Postmaster General.
barbara kaminski: Rude, belittling, ignores people in line, ignores you after you complete the required forms.Need some customer service lessons in there.
Carrie S: I’ve always had wonderful service at this branch. I’m not sure why it’s rated so poorly.
Brett Rybski: Nothing of value comes from this place.
Spartan Alum: I remember as a kid when the post office used to say, neither rain, nor sleet, nor snow would keep the mail from getting delivered. Nowadays it's a much different story.We (those of us on my street) have not received our mail since February 13th; today is the 22nd. That's 7 post office business days without mail.For the most part I don't really care as they don't delivery anything worthwhile anymore. It's just no wonder they continue to lose so much money year after year. They completely unreliable.
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3. United States Postal Service - Grand Rapids
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· 84 reviews
1765 3 Mile Rd NE, Grand Rapids, MI 49505
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Alyssa Myers: Charging 13 dollars a package because they couldn't walk 20 feet to actually drop it off where it belongs
Taylor Hermanson: I have worked as a funeral service professional for many years, and when we serve the family of a veteran we need to get a burial flag from the post office. ALL that has ever been needed was the person's DD214 and the appropriate flag application. When I went to the post office to pick up a flag, as I normally would, I was met with the rudest employee and they refused to help me because I would not provide the death certificate of the deceased with the flag form. The death certificate has never been, and currently is not, needed to receive a flag. I am unsure who was trying to 'help' me, but they need make sure they are better educated for next time.
Peter Spalding: No line. Friendly service!
Modern Day Pirate: Would be nice if they redelivered my package I signed for. Instead I waited three hours for a package just to have the guy drive past my place.
Cynthia Smith Darku: The young lady that assisted me was extremely kind and helpful.
Alicia Vincent: This is the second time during an election cycle that my carrier (#77) has claimed that my mailbox is full and marked my home as vacant and sent back all of my mail without my consent. I find this extremely troubling that I continue to experience this issue while I'm awaiting my mail-in ballot and I have to go out of my way to ensure that I continue to get my mail. Representatives at the post office have indicated that this carrier often decides that mailboxes are too full to deliver mail too and declares residences as vacant and that I am one of many cases. THEN DO SOMETHING ABOUT IT! Livid that I cannot trust the postal service to literally do their job.
amc nauta: Fast service👍🏻 Thanks for all the help.
M B: A little out of my reach personally as the bus doesnt go there, but the service and the peace going in the check my box; everyone has always been very helpful and able to problem solve quickly what is what. Even when I have 20 questions, remembering that even if I get frustrated, that I can ask for on paper information, if that is what I need. I am multisensory impaired, so for me... this is a great office, calm, nice layout, and knowledgeable staff.
Joseph fiola: There are lines all the way to the door, still no help was sent just extremely slow as to take it or leave it. Employees are union and they know regardless of how they treat the public there job is secure as can be. I often wonder about management helping out at times or anyone stepping up to the plate, it hasn't happened in all my years coming to this office.
David Bush: The driver has stolen 2 packages of mine now!! Do not let them deliver your package. Good luck getting any answers or response from anyone! They literally just steel your stuff!
Chelsea Hess: Rudest Employee Award - Gentleman. Will not be back and highly suggest providing passport applications just like every other usps does.
Katherine Henkel: They delivered my package to the wrong house, said they would get it back, never heard from them again. Lost $130 worth of items.
Cathy Creswell (2degucitas): This office is located 1/4 mile from my home, so it's very convenient. I've always found the staff friendly and helpful, but then I treat people with friendliness and give the benefit of the doubt. Things can always be discussed.
Nicole Thompson: I am convince that this post office keeps items they want. I have had three packages totally disappear all over $600. Just yesterday I get a alert my package at my door. It wasn’t!! I call they call back and say it’s in your mailbox he just dropped it off. That package was for someone on a totally different block. Today I’m told it was in another mailbox at my complex and they would bring it. I got home no package!!
Brenda Rich: My maillady lied and said customer requested that I pick up my packages at the post office. I most certainly did not. Yes I get packages often but guess what I PAY ALOT FOR SHIPPING AND SO DO MY SENDERS . That's why she gets paid those big government job bucks . But to lie and say the customer requested items be picked up. Now I am saying itFU ... B
IceyOne: The mail carrier for my apartment complex is the worst I've ever dealt with. I had a package arrive on the 3rd in one of the parcel lock boxes. It's already gone. I went to check my mail yesterday on the 9th(sure a few days late but we had really bad weather last week) and there was no key for the parcel lock box. Either they gave the key to the wrong mailbox or the mail carrier returned it already. Neither would surprise me. They are constantly sending my mail back without warning. Everywhere else I've ever lived, if my mailbox got full, they'd empty my box and leave me a note to come pick up my stuff. Not this carrier. It's so frustrating.
Big World: We have been going here consistently for 5 years. They do a great job!
Peggy DuVal: Always polite and helpful.
Alexis Tuffs: Went to mail a package and the girl there wouldn't tape my label on the envelope for me (would have taken 2 small pieces of tape). I was told to buy an packing tape roll from them in order to send it. I ran home to get tape, couldn't find anything but duct tape, which I know they wouldn't accept, so I went back, stood in line for 30 minutes while the same girl flirted with a customer in front of 5 other customers waiting. I brought the packing tape up to the other girl in line and she told me I didn't have to buy tape, that she would just tape it for me since it was just 2 pieces. Thanks USPS for making something that should have taken 5 minutes take an hour.
kris lloyd: I have always found the staff here the nicest and most helpful.
Ron Redner: Great help even on a holiday! Man was just leaving and helped mewithout hesitation!!! Thanks so much for being there to answer thephone. ;)
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4. United States Postal Service - Grand Rapids
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· 27 reviews
120 Monroe Center St NW, Grand Rapids, MI 49503
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Loretta Conover: Package mailed 05/20/22 from Ft. Lauderdale, Fl.,it is now 06/19/22 and it is headed for 49513 for a 2nd time.
Alieshia Carey: Love this postal office they showed me everything i need to be done very helpful. Workers are awesome.
Musik Mc.: Will not pick up the phone call when you call to speak with an operator.Operators voice mail box is full so you can't leave a message.I've been trying to call for 2 days around a total of 15 phone calls and nothing.I was redirected for help to this center and have received ZERO RESPONSE.I will be going to the corporate office with complaints.
Ryan Woolever: Horrible service. Avoid this location.
Sandra Alger: A GRAND RAPIDS MI DISTRIBUTION CENTER ANNEX employee stole my suitcase that was shipped with christmas gifts in October 2020. The employee was Never held accountable. My belongings were Never recovered or received. USPS did nothing, gave me the run around, and ultimately i spent more time and put forth more efforts into trying to find my suitcase than they did.
Tyler M.: This is probably the most professional USPS in GR -- I've found the staff here to be more caring than most. It's not super convenient to get to but, I've never had a negative experience here.
Dawn Boiani: I was missing a parcel that I had typo-ed to an incorrect address and called and they located and delivered it right away!
Scott Wells: I received a stack of mail that was delivered to the wrong address. I tried to go out of my way and help!I battled an automated message machine for 30 minutes until I finally scheduled someone to call my back. When they did an hour later, they said they'ed have to give me the local number which i looked for and exists no where online.I called the local number multiple times, it rang and rang until a defensing beep sounds in your ear.Last time I try to help!
Candice Fleszar-Smith: I had to move a business address, which required a lot of cards filled out, including one for each person in the office. Dawn was amazing and super helpful. She helped me get it done right to reduce potential snags. She even filled out half the cards. Thank you!
becky smith: This is the best, most friendly post office. It is located on Monroe center across from Rosa park circle, across from the Grand Rapids Art Museum. I cant believe there is an inappropriate restaurant review for the post office. Nor negative review for the main post office on this page. This post office, the window closes at 4:30 and lobby at 5.However, this is the friendly post office and the one that usually will try to answer the phone if they are able and help you. It is the main post office up on Michigan that makes up their own rules, never answer the phone, and has extremely long waits. However, this post office is not open on Saturday; the main one on Michigan is open on Saturday until 3p.m. Also this post office does not process mail for downtown, the main one does. As for mail on the Westside the one out in Walker processes mail for the Westside. This little cubby hole post office downtown is our favorite and the best, still cant believe all the inaccurate negative reviews that belong to a restaurant, the main post office, and delivery issues that they have no control over. The USPS has messed up the phones for both great downtown post office so you may need to call East grand rapids if only have a quick question not related to delivery.
Adrian Mora, MS: I've eaten at this restaurant, numerous times, and I have not been disappointed in the food. I am a big critic of Mexican food since I am Mexican and I typically do not like many restaurants that are said to be "Real/Authentic Mexican Food". You will not be disappointed in the authenticity of the food.
Justin Doan: This was a convenient place to have a PO Box, but the lobby is only open until 5:00pm, so it's not as convenient as it looks.
Ken Knight: Very helpful and informative
A J: Worst ever.... .this is a public service. I have NEVER had a phone call answered. Why even bother to provide a number to the public when calls aren't being answered.
esteban largaespada: Convenient place for a quick drop-off.
Kalus Zwig: Called 6 times and no answer. Very poor service.
Marcel Burgler: Poor customer service attitude today.
Colin Curnow: Called 17 times in one day. No one ever picked up
Jared Holmes: I've always had a great experience at the usps
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5. United States Postal Service - Kentwood
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· 63 reviews
3665 28th St SE Ste 6F, Grand Rapids, MI 49512
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bethany port: I was frustrated with something i had to mail unexpectedly and they were so kind, understanding and helpful!
John Kangas: 2nd time I've shown up a good half an hour after they're supposed to open and no ones here... pretty pathetic.
J.L. Ford: Just giving 5 stars because I think it’s hilarious how many people are showing their racism here.
Persona Nongrata: Terrible service! Afro-american woman working there is so lazy and rude. She refused me a service and said that because my package is international, she wont do it even though I waited in line for 20 minutes. Such a disrespect and discrimination. You cannot cut people in front of other people just like that. Who waited longer should be served first. Literally, she was very rude and unhelpful and should not be associated with USPS. I am very disappointed and frustrated that this happened to me. So sad! These people need some training about customer service!
Charity Hill: My packages always get stuck here 1-2 days extra and it’s very disappointing because they are live bugs for my bearded dragon and I need them as soon as possible… it’s ridiculous
Ms. Sherer: Last night, my husband went to drop off some last minute packages. The postage and packaging was completed, so we have been told NUMEROUS times by several employees here to bring them to the counter and skip the line since we don't actually need assistance, they just need to be thrown in a bin behind the counter workers.My husband did this, and at first, the counter worker ignored him completely. Then, the worker yelled at him and told him to get to the back of the line if he needed anything. (This particular worker has told us to drop the packages at the counter in the past. We're in and out of here every other day.) My husband REALLY didn't want to stand in a line full of people without masks on (immunocompromised family member). The worker finally said, "Do you want to take this outside?" The worker grabbed the packages - and my husband left.What?? I do not care what world we live in, THAT is unacceptable. But the next part blows my mind.The worker FOLLOWED MY HUSBAND OUTSIDE, and continued threatening him with physical violence. My husband RAN for the truck and tore out of there, the guy chasing him and yelling at him. I just don't know in what world behaving like that is acceptable. Maybe a check cashing place, but the POST OFFICE? I mean, seriously, who the heck gets that worked up over four express packages? And why? Bad days aside, threatening customers is not a good look.So yeah, I'm guessing this post master is too afraid to fire this guy, for obvious reasons. If he reacts like this to a customer asking him to grab 16 ounces of packages that are pre-labeled, and turning around to toss them in a bin behind him? Can you IMAGINE what he'd do if they fired him?Glad that's not my job.Anyways, perhaps until they get rid of the Mike Tyson wannabe, I'd recommend finding another post office.
Xavier Glass: Staff here is professional and helpful. Makes it really easy to ship or mail out items for my online sales!
Nick Frank: The line was short and service was good.
Irving DM: They were very busy at the time, which makes sense with holidays coming up, despite that they were still showing A1 customer service.
Willington Bagaga: After reading all the reviews here, I went in expecting a some what bad experience but I'm here to report that that wasn't the case. I got in, there was only one attendant in there and only had one person ahead of me, had a package to drop, she said hi with a smile (I could see the smile because she was wearing a clear "mask" 😊) measured my package and off I went, I don't have anything bad to say about my experience 💪
Susanna Wilde: I love this most convenient, efficient post office! Thank you for staying open later, so I can get there after work. It is my post office of choice on Saturdays, too. The postal employees are always professional and friendly, and I’m amazed at the amount of work they do every day. Someone has even been opening the door for customers during covid. I’ve seen many customers receive thoughtful consideration for special needs. Thanks again for your A+ service!
Megan Ponke: Sabrina was the most helpful, kind, patient human. She went above and beyond to help me, it was greatly appreciated. best service ever!
Dakota DK: Went in here about 10 minutes before closing and still received a warm welcome and quick service, in addition to observing others in front of me receive the same.
A. T.: I am surprised by the negative reviews based on experience. I have never had a negative experience here. I find it less busy than other locations such as on 44th st and East town. I’ve always received the help and quick service I need.
Aubrey Vis: Great service here, and I feel like they deal with lines quickly and efficiently. The staff is polite, they don’t act annoyed when you’re not sure of something and they give you helpful instructions as needed. I visited the other day when only one person was working behind the counter and he helped a lot of people while I was there and was polite and efficient with each person.
Connor: I normally love shipping with USPS. Not the same experience here. The workers at this particular office made me feel like I was interrupting their conversation by asking a few questions and inferring I was dumb to each other with side comments. I thought it may be just me but the other reviews confirm that this branch is a bad apple.
Joe G: They do a great job at this post office. Their are usually only two employees working. They aren’t always the friendliest but I can see why. People are rude to them too. My go to post office tho I’m usually in and out.
Rohit Jha: One of the worst USPS stores to deal with. Lost my package which I shipped with them despite asking for enabling tracking. The USPS guy who took the package said he enabled the tracking but later came to know he didn't. When I visited the counter again after waiting for more than a month for the package to be delivered, the black lady at the counter was too rude to even acknowledge. After visiting their main office, they accepted that it was a mistake by a newbie guy at their counter but the package was lost anyways. And I don't think they took any action against the guy.
MoneyMonet: Like everyone else is saying this is ridiculous I had a package that was supposed to be deliver it was on delay its in alpha delivery the next day was not in my mailbox I had to drive to the Post office And thankfully it was bare for me to pick up I always get mail mix up in everything
Brandon Pieffer: Nice
Mike Duquet: I never leave negative reviews on anything but this place is ridiculous. Came in to ask a simple question about my package that was delivered incorrectly literally to the business next to them. Was met with rudeness and pretty much zero help. Tried to work with them and give them a tracking number and was cut off immediately and basically told to go bother somewhere else. Incredibly shocked by the service here.
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6. United States Postal Service - Grand Rapids
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· 35 reviews
2017 Eastern Ave SE #1, Grand Rapids, MI 49507
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Justin BeVier: Some people seen to have had a bad experience here, I had the exact opposite, the lady behind the counter was excellent and really friendly. Thanks again.
Stacy Cheatham: LOVE THE SHORT DISTANCE WALKING AND WHEN I GO THEY ARE HELPFUL.
Carly Littleton: Horrible customer service
Gabriel Akin: If I could give it zero I would, never answers the phone, doors always locked.
Bill Cleveland: A very unassuming location, so be sure you know where you are going. Service at this United States Postal Service post office location is consistently good. Parking a little quirky, especially when trying to leave the parking lot.
T F: The Post office has turned into a Greedy/ Bad customer service Business . They want to charge you for everything (scissor,tape and pens). What harm would it hurt to have those items available for your paying customer. We are the ones paying for these items. This world has lost touch with the simple things in life. They've forgotten who keeps them in business. If I'm not mistaking we do pay taxes which pays the employe and for the office supplies. All things will come to an end so. There are to many other carriers with better Customer service and won't charge for asking for tape or scissors such as the Post office. Soon everything will be election. Ups and FedEx will soon take over. The Post office needs to humble their selves. Mail is going to be a thing in the past ‼️
Ruth Van Dam: I have always received excellent service at this post office. The workers have always been very busy - just one person attending many customers, but they have been very gracious and knowledgeable.
Carly Whetstone: I’ve gone to this post office several times over the years and am always impressed at the speed and friendliness of workers. It’s small and there’s only one worker so sometimes there’s a line, but I’ve never had any trouble
Clare Kelly: I've never utilized the post office more than in the past few months. Due to Covid, we haven't traveled to see family in months. Being able to send packages and cards and pictures out has helped us stay connected. Every package I've sent through the AH office has arrived intact. The clerks are working so hard under extreme circumstances, and I appreciate them all.
Andy Cece: Really polite staff! I actually am reviewing to counter the people who don't understand how post offices operate.It is not this stores fault if your package was delayed, if power goes out, or if the system is down. There's a pandemic right now. There's also been storms rolling through weekly.It's not these kind worker's fault your package didn't arrive in two days (if it was that important you could've drove to Muskegon instead of last second shipping and then leaving a 1 star review because you don't know how mail works).Before leaving poor reviews because you're upset you don't know how postal service works, maybe consider reviewing your experience with the actual store.
Alison Garnier: Worst experience ever. The lady working there today (08/03/20 at 3pm) is the most rude person I have ever seen. I tried to explain clearly what I needed, she kept cutting me off and telling me “this is not how you do it”, although I have clear instructions from the embassy on how to do it and which enveloppe I needed. I had to insist but all of it ended with my official document (birth certificate) being torn up. Do not go there. Never had issues in East Grand Rapids so I will keep going there from now on.
Marybeth Knapp: Arrived at 4:55, they locked the doors early. It was clear I arrived before 5:00 and a customer in line opened the door and the worker behind the counter yelled to go back out and that they are closed. I am handicapped and they would not even let me put a prepaid postage box on the counter and leave. I had to go to another facility in the mall and walk my packages in on a broken hip. How rude. If you close at 4:55, post it that you close early.
Via Essentja: I don't leave bad reviews, often. This is in fact the first one I have ever written. Went in Tuesday morning last week really early, was one of the first customers. Sent a PRIORITY 2 day delivery birthday gift to my niece, to Muskegon! FROM GRAND RAPIDS TO MUSKEGON! Guess when she got it???? 8 days later!!!!!! It was important to me that she knew we didn't forget, that she got her birthday gift on time. I was so upset, I chose to call the 1800 number and I waited 48 minutes to speak with someone. Just being able to get in the queue was a task in itself. I spoke with a lady who told me that the priority delivery of 2 days I payed for was not a guarantee but a possibility. I WILL NOT BE USING THIS LOCATION EVER AGAIN! I WILL BE AVOIDING USING USPS AGAIN AT ALL COSTS. WHAT A JOKE. and just notice - Our opinions matter so much they don't even care to answer. Every normal customer service business would want to care enough to at least address the issue.
Bry Fi: Went here on a Saturday morning to hunt down a package. The lady working the counter was very friendly and helped me expeditiously.
Anna Dyakov: 1 worker, long line, slow slow slow service
Grant Weesie: Worst customer service ive expericed seriously need new help
Anjie Manuel: Post office out of post card stamps for two weeks. Waiting for Kathleen to bring more the worker says. Really post office?? Smh
ShureLock: Useless organization, which should go extinct.
Sophia Cole: I think the mail man is stealing my mail. Doesn't answer calls and memory is full.
Monique Caradine: I have a p.o. box and I don't have access to it when I come into town.. I arrived Saturday afternoon and I can't get to my mail crazy why am I paying 60 bucks when I don't have access to my mail .. I travel on my job I leave out Monday morning but this office don't open until 10am
Eric Graham: Took 30 min to speak with a customer service representative.
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7. United States Postal Service - Grand Rapids
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· 46 reviews
1451 Lake Dr SE, Grand Rapids, MI 49506
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David DaMour: The lady at the front desk was so funny and nice. But then this grumpy young guy with headphones on from the back comes out and slaps his hand on my parking sign. I was the only one parked there, got a coffee next door and left. Wasn’t even there for 10 minues including my time at the post office. There was all other spots available but this grouch slammed the sign and made a big deal over nothing. If you are so unhappy at your job and are rude to your customers …don’t even show up. Showed him my receipt that I paid for post service and he yelled even more. Did I mention there was an entire open parking lot other than my spot? Imagine hiring someone so completely miserable with life.
Jeffrey Oldani: By far my favorite post office. The staff is friendly, knowledgeable, and patient. My only gripe is that the parking lot seems to always be full, even if the traffic is light. Thankfully street parking is not expensive.
Lydia Bolen: Every time I go in the staff has a major attitude and makes snarky comments. Today I dropped off a couple packages and told her “these are ready to go” to which she said “THIS one is REALLY not” because the corner of the sticker wasn’t flesh with the box. I’ve been driving to other post offices to avoid this one but today I had to go. I never write bad reviews but these ladies need to get it together.
Marcelo Bornscheuer: USPS Office (Lake Drive) always excellent customer service, friendly and efficient.
Leah B: Very quick and friendly service! Thank you!
Chris Henry: Quick, courteous and friendly. Or just caught them at a good time. Even when their busy they are fast and friendly.
Anna C: They need to staff more people. When I arrived there was a 15 minute break sign taped to the window and no employees in sight just laughing in the back.
Jazzie B: I ordered a package. They never delivered it because it was vacant. I was home today. Why does this happen to me?
Susan Merlotti: Barb at the Eastown Post office went above and beyond on Customer Service for me. She is not only polite but a “make-it-happen” kind of person! What a delight she is and she makes that USPS location SHINE
J L: Long line this visit but great experience.
Scott Woodstock: Very helpful staff. We just moved to this zip and they have been amazing at helping us route our mail.
Matthew Curry: Always busy…always helpful…always friendly. This is a great place to handle sending and receiving mail.
Carly Kalkauski: Everyone here is so kind and efficient. I've been here probably about a dozen times now and it's always been a good experience. Today though one of the employees ended up paying for someone's package because their card wasn't working - so sweet! Allie Jo is a gem, I'm always happy to see her.
Natalie Venuto Hawkins: Ann is absolutely incredible! After watching me struggle to find a package that fit a fragile item I needed to ship (unpreparedness on my part!) she BUILT ME A BOX out of material she had on hand. She truly exemplifies above and beyond customer service and she made my day. Ann deserves all of the recognition for being wonderful.
Kellie Kalish: This post office is consistently understaffed. The staff that works here is in no hurry to get through the line that routinely stretches from their counter to the entrance. Avoid at all costs. It’s faster to drive to the main post office downtown because they don’t have lines like this.
Dan Zlojutro: There is a free parking lot to the east of the building for the post office. The staff are excruciatingly friendly and helpful.
Robert Ham: Whomever is responsible for delivering packages from this usps location, has destroyed two media boxes of books and records. Extremely poorly handled, clearly other things were stocked on top of it, and must've had trouble carrying it because the bottoms were broken out as well (which is funny because they were under 70lbs and when you apply for the post office, one of the first questions/requirements is being able to lift 75lbs). Several books are ruined and a few are even missing having slipped out through breaks in the box. Thanks usps.
Alex T: This place is so great! The employees here are so quick, efficient and always has a positive attitude.Thank you for your service to the community.
Butt Pirate Cas: Always say they were unable to deliver packages without even ringing the bell
JR Gilpin: Great crew.
Kaleb Johnson: Absolutely terrible service. The workers are basically no help and take no accommodation for other people’s needs. One elderly man even got super upset because I had a question on where to drop off my package since it didn’t fit in the box. If you’re just dropping off mail in the box that fits then this post office is probably fine but if you’re engaging with the employees be ready for an annoying experience.
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8. United States Postal Service - Kentwood
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· 92 reviews
1680 44th St SE, Grand Rapids, MI 49508
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N8: Employee i dealt with was extremely rude. I made a minor mistake on some mail i was trying to send out, so she sent me to the back of a long line twice, when it would of taken like 10 seconds to fix it. And i could tell by her fake, condescending smile she enjoys giving customers a hard time.
Corrin Rodriguez: There was quite a long line/wait to mail a package. The staff was friendly and helpful though. It isn't the staffs fault that this is a small post office and it fills up quickly.
Andrey M.: Two times in week mail container jammed
C D: The mail carrier that delivers to green meadow mhp is the laziest he needs to be trained better or let go. He will not deliver the mail If he has to step out of his vehicle
Ben McEwan: This is my local postal service depot- visited well over 5 times over the last year or so. Always had excellent help/advice from the workers, they're great!
Charell Holman: Great experience very friendly customer service.
V. S.: Very rude and condescending staff. Had two separate incidents of awful customer service there.If this were any other industry, the extreme low quality of service wouldn’t be tolerated. But at the post office they just ignore it.
Corey Guigelaar: Terrible customer service and apathetic carriers. I got a notice my package was delivered to the neighborhood mailboxes and put into the package locker. The carrier then put that key inside our mailbox so only the intended person can get it. The key was never put in our box so I never got it. So I filed a Stolen Package complaint. I got a voicemail but when I called back the person who answered pretended they didn’t know anything about it. They said they’d have the carrier go out and check the mailbox for my package. Problem is that almost a month went by between me filing the complaint and someone finally calling me. Use FedEx next time.
Kara Monroe: I don't know if they intentionally hire the laziest people, or if they get that way working here - but I was basically GRUNTED an answer to my question today (by the "teller"). If they would replace the "tellers" will more of the self service machines - I would give them a five star review!
Deb Hoogeboom: Twice this summer we put in a hold mail request. First time, mail was not held.This time, mail was held, but not delivered as instructed.How do I get my mail??? I am truly fed up with the post office
Pam Groom: I love the staff here, especially Robin. I saw the poor reviews and thought I best balance out the nay-sayers. I've never had a problem at this post office.
Simon B: Mail delivery lady and customer service member it’s lady is stealing the package with which are with incomplete address I lost my two laptops and valued clothes sent to kids. Listen you I am not letting it go that easy I am filling complaints against you guys on your usps so deal with it or return my stuff which you guys are telling me that had already been gone to dead mail, but in fact it takes several days to leave that facility and I know my package is still there so you thief return or get fired I am not letting it go that easy.
Ash Webber: I realize there is an employee shortage but this is the busiest time of the year and the biggest opportunity to make revenue, but to have one employee at the counter with a line of 10+ people waiting for service, that is ridiculous!! I adore Robin, but why is the PO closed for an hour on any day because no one is available to cover while she is at lunch??? I honestly will consider sending UPS vs USPS because of this inconvenience and mess.
Trinity Paasman: I’m so thankful I don’t have to use USPS very often. I went in this branch last week to ship an eBay return. There was only one clerk helping customers. There were 4-5 people ahead of me and it literally took 35 minutes just to get waited on. Nobody has time for that. When I have to return anything from Amazon I can drop off at any UPS store and it’s super quick. I don’t know how USPS is going to build themselves back up with this type of customer service. It was extremely frustrating.
Virginia Mosher-Rood: Can call everyday and never! Talk to a person. Needed to talk to the postmaster at Kentwood Michigan post office and computer will not give even a person who can transfer if you have a valid problem. Construction and no mail is a valid problem.
Mr McSpartan: Jordan is an outstanding help! I had a package that was supposed to be delivered to me and was delivered to Tennessee instead by accident. He was able to track it down and is now en route to me! Thanks a ton Jordan!
Tabitha Maloley: I couldn't figure out the kiosk and the lovely lady working showed me quickly and she was very polite. So sorry I can't recall the name though!
Zachary Henderson: Its 3:38 pm, I see hours posted for closing at 530pm. The office is closed. Sad but okay
Candace LadyCandyland Moore: Had to send stuff in a hurry and got it all good with excellent customer service.
Thuy Pham: Bad service . Nobody help me . Because im asian
Olive Niyonzima: The tracking number shows the package was deliveredBut I never got my package.
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9. Grand River Carrier Annex - Grand Rapids
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· 47 reviews
630 Division Ave S, Grand Rapids, MI 49503
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Mel S: Great customer service does exist. I live in Texas, in a tiny town on the Gulf of Mexico. I purchased contacts from an online company. Unfortunately, the company wrongfully sent my package to an address in Grand Rapids Michigan (no I did not get the house address only the message of "your package was delivered in your mailbox in Grand Rapids Michigan" 🙄I called my local post office, and they called this location. Today, Edwin returned my call (on a Saturday!) Although, I still do not have said package. I just wanted to give thanks to Edwin- for giving me a friendly call about the issue of my misplaced package. Hopefully, the contacts will find their way back to me. Still hoping 🙏Again, thank you Edwin. 😊
Mgee: Very unprofessional, lady at front desk was very rude.
Kora Wilholt: I normally don't even leave bad reveiws, but if I could give zero stars over this experience I would.After calling around for a day and a half trying to figure out where my package went (that never had tracking updated... until we called) I called GR nearly a dozen times to put a hold on a package that already sat in their facility a full day after it was supposed to be delivered, I just wanted to drive the hour and pick it up, and I could not get an answer, nor could I leave a message. Voice message full, and no matter what time of day I called there was no answer. Eventually the package ONLY started moving when my local PO emailed and finally spoke with someone.I will NOT be shipping anything else through this company if possible, because due to my location it will have to go through this hub and this is not the first time a package has been lost or mixed up there specifically for me.
mike keckler: Priority Package has been stuck here for 3 days. I'm located only 2 hours away... Not pleased...
janet moss: No one answered the phone just a voice telling you what to do not polite way to do business
Antoine Court: They did not care whether or not my valuables made it to my home. The lack of effort and empathy is a slap in the face. I even put insurance on my package it’s like nothing matters with this company
Marrs Mapping Ltd: This is the worst way to ship. This the most unprofessional service ever. I wish I went with another company. I’ve been waiting 6 days for my delivery and I paid for express mail. Ridiculous. If you can’t do your job quit.
Tuaha Khan: Human trash.
Gabriel Kleinschmidt: Edwin provided excellent customer service and helped me find my package. He was great with communication ! Very pleased with my experience
Kena Troupe: Never been there phsysically but they keep sending my package to traverse city for almost a week now. No idea when Im going to get it. And no one will answer the phone here.
Pyper Schut: Our post person did not attempt to deliver a very important package to us. They simply stuck the sticker on our door without even having the package with them. Then, upon driving to the post office during work hours on a Tuesday to get it, the post office had a sign on the door saying they were closed. For no reason whatsoever. I still do not have my package that is extremely important. It is frustrating when it seems like there are multiple levels of laziness.
Mathias Schutte: Always love it here
Jeff Payovich: Called to ask if they could hold my package since it was sent to wrong address, and allow me to pick it up. They were closing at noon, the lady said ,sure I'll call you back when I find it. 11 rolls around so I call back. She says she busy doing other tasks, and will call me once she can... noon rolls around, no call and they are closed. Now I have to wait until Tuesday to get my package. Awful customer service!
Oblex 39: I’ve never been there but my Amazon package has been there for five days and they haven’t made one move on getting my package out for delivery. Very lazy place to go to and have packages delivered to
Edward Kuczynski: Rating MINUS 100To all US Citizens:This facility employees are extremely unqualified!They do not know US geography!I sent my Time Sensitive package to San Diego location but they shipped it to New York!!! The address was CLEARLY specified with proper zip code and they do not care!! They take your money but do not do their duties!! There is NO ONE in the post office who would want to help you !!IMO only people under the influence of specific substances may act like that. It's not a first time when package goes to a different location or will be damaged and USPS do not take responsibility even if U pay INSURANCE!Total MESS !!S T A Y _ A W A Y!!! This institution should be shut down! It's not American style organization!
Fernando Alí Giacomán Castillo: 30 mins waiting? For a pick-up and drop off location only? Good service though the guy had a great attitude.
Vicki Bykerk: Trying to get to them about a registered mail. Ha hA
Zachary Fabiano: Says my package is out for delivery but the last update is intake at the annex plant. Obviously not out for delivery. Really upsets me. I pay good money for my stuff be delivered.
Alex T: I have been using the USPS now for 8 years with my LLC and personal uses. After today I'm never going to use them again. There's no reliability whatsoever. I miss the days where my post office courier was the same person and they knew me and they knew my way of life so they could actually help me instead of just being some a** hat who doesn't care about me getting my delivery or not..Switching over to DHL! I've heard their way better and way more reliable anyways.
Harry Haalck: Tracking a package has been stuck there for a week with no further scans. Disappeared off the face of the earth. No one answers the phone or returns calls.
lauralee kozfkay: Safely serving their Customers.
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10. United States Postal Service - Kentwood
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· 117 reviews
3970 S Greenbrooke Dr SE, Grand Rapids, MI 49512
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L Ham: I know there are bad reviews about this location and hope they can correct whatever gave this location those but speaking from my own experience on 4-12-23...they did a good job. Starting from Dominique over the phone who was patient and courteous in answering my questions and in-person with Erica during drop-off. In-person there was no wait at 4pm and was greeted quickly and given the supplies needed to complete my package mailing. Always room for improvement with any business but during my interaction with this USPS location...they shined!
Marti Birdsall: They lost a check that is badly needed and still won't look for it.
Sarah Reese: Years after posting the initial review, I continue to have issues regarding delivery with this location. This is now the 3rd time stuff has taken so long to be delivered I missed deadlines mentioned in the mail. There is no excuse for that.
clear as water: Horrible they never answer answer the phone. I hate to drive all the way there just to ask one simple question that can be answered over the phone.
Lucas Holwerda: The employees at this branch are always helpful and diligently work to help you process anything anything as quickly as possible.
Blurae Gray: Great people
Kp: 💋
Elizabeth Gordon: They're very good people!
Pauline Storm: The phone tree to get service is terrible. Tried 3 times to track a package and could not accomplish it. Very frustrated!!
iron sheep00: Packages arrive damage. Mail with different names get delivered. Can't get ahold of them via phone. No accountability. Just a lawless government organization funded by tax dollars. Hope you don't live in this area.
Simon B: My mail with laptop is lost even having right address, thief I am going to find you anyway because I have bug inside that packet better you delivered those packet or you may go to jail for years.
Virtuous: I’ve had issues with my mail carrier Cooper as well. She is the laziest mail carrier I’ve ever seen. She refuses to get out of her mail car to deliver any packages to your door. She also likes to make your life as miserable as hers by taking your mail whenever she gets a chance. Making complaints against her goes no where as they close the case without a response. She even tried to charge me for a company that forgot the postage on a postcard. She needs to retire if she hates her job that much.
Zhou Jeffrey: Lost package
Willow Barnes: Literally was just standing behind the counter not serving anyone even when there's 6 people in like 10 minutes before close. Literally garbage customer service. DO NOT GO HERE!!!
JR Kotrč: I cannot get ahold of anyone regarding my missing package. I’ve tried emailing the post master with no luck. The one time I stopped in he gave me his email, no response. Phone is never answered. How am I to get ahold of someone???
Hamed Malovcic: This place is a joke! AFTER READING THE COMMENTS ALL MAKES SENCE NOW. IM NOT THE ONLY ONE WITH ISSUES WITH THIS LOCATION, THEY MARK MY PACKAGES AS ARRIVAL AT UNIT THAN OUT FOR DELIVERY THAN ATTEMPTED NO ACCESS TO DELIVERY LOCATION 3 TIMES IN A ROW AFTER THEY DELIVERED OTHER MAIL JUST NOT ALL OF IT. SO CLEARLY THERE IS ACCESS AND IF MY PACKAGES IS LOST WE KNOW WHO WILL BE PAYING FOR IT.
Fire Bug: Supposed to relieve package yesterday. Recieved a text "attempted delivery no access" didn't ring the bell to be let in. Went outside as soon as I got the text. No truck outside asked my neighbors who were outside if they saw a USPS vehicle while they were out. They said no and were out there for the last hour. I had the same problem 3 years ago today ironically. Made a post back then too. 🤦♀️
Queen Crafts: I was waiting in my living room on a package that needed to be signed for. I could see the mail person outside my window putting mail in the boxes. I go get my mail and there was a notice in there saying I need to come pick up my package because the driver missed. The person never even bothered to knock at my door so I could sign! Now I have to waste gas driving all the way to this location just to pick up my package that they got paid to bring to me! I have had nothing but problems with this post office for the last 5 years!
Michelle Herman: Today I stopped at this location to drop off a package. All doors were locked. Another guy had 2 bins of mail. He wasn't happy reloading the bins back into his vehicle. This was about 2:30. After doing my business on 28th Street I stopped on my way home about 3:40 pm. Still unable to get into the facility. Several other unhappy people also leaving without being able to to take care of business. Unbelievable especially at this location.
Justine Hordyk: They said my package delivery was failed when the weather was perfect and I was at home at the time they stated they could not drop it off.Update: a year later, they lost my driver's license, sending it back to the state of Michigan and forcing me to pay again to have another one mailed. The secretary of state mailed it to the correct name and address!Update 2: They finally delivered my license 99 days after I went to the secretary of state.
Aleta Davis: Very dissatisfied with this location from the carrier that delivers our mail, at least once a week we get someone else’s mail to the counter rep at the office, very rude when asked about a lost package.
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11. USPS Drop Box - East Grand Rapids
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· 1 reviews
2181 Wealthy St SE, Grand Rapids, MI 49506
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12. US Postal Service Mailbox - Cascade Charter Township
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· 12 reviews
6425 28th St SE, Grand Rapids, MI 49546
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13. USPS Distribution Center - Kentwood
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· 3 reviews
4300 36th St SE, Grand Rapids, MI 49512
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14. US Post Office - Walker
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· 9 reviews
315 Wilson Ave NW, Grand Rapids, MI 49534
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15. US Post Office Drop Box - Plainfield Charter Township
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· 10 reviews
3757 Plainfield Ave NE, Grand Rapids, MI 49525
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16. US Post Office - Betty's Hallmark Contract Postal Unit - Walker
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· 3 reviews
4030 Lake Michigan Dr NW suite A, Grand Rapids, MI 49534
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17. Forest Hills Foods US Post Office - Grand Rapids Charter Township
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· 8 reviews
4668 Cascade Rd SE, Grand Rapids, MI 49546
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18. United States Postal Service - Plainfield Charter Township
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· 35 reviews
3913 Leland Ave NW, Comstock Park, MI 49321
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