Best Auto Glass Repair Service Lansing Near Me

Sylvia Boyd: No Customer Service Number! Lost My Business!!!

Richard Gilchrist: So disappointed in their service. They are the glass supplier for AAA. Wish they were better at that job.Apparently Safelight just bought all the small and independent glass dealers in Lansing and are having a hard time getting started.

Charles Reed: While trying to replace my windshield, the installer made several cuts into my vehicle, almost cutting out the vin plate on my 2018 minivan , had to goto body shop for 5 days for repair and less then a year later the window leaks , we are in the middle of finding out who is gonna replace all the water damaged items in my vehicle like head liner carpet and window switch, safe lite is tring to say its the body shops fault 🤷🏽. Will up date with complete

Talitha Koum: Do not call them. This phone number is only a robot that will direct you to their website before hanging up on you.

Jeff Bailey: Can’t even speak to a person!

Kamron Perry: I scheduled my appointment with them to get my windshield replaced no call no show the first time. Rescheduled a second time got a six hour time frame. Nobody showed up. Upon calling the technician to figure out when I should expect him he stated that I was supposed to have received a call of cancellation prior to five o’clock. I have wasted two days of my time off of work where I could have been doing something with my family. This company has done a great job at losing my business I will give my money to a different business that will hold up to their word.

Drew: The sign for Safelite AutoGlass has been knocked down. Take a look at my pictures before you go so you can easily find it. Safelite is located in the same strip mall as Paradise Motors. They did a fantastic job and were done in less than one hour!

Kasey Furlong: Good luck getting ahold of someone. I just needed to speak to a person and the stupid automated system kept hanging up on me.

Eric Chaudhary: Terrible customer service. Cancelled my appointment twice after giving me a 5-hour window for a technician to come out. First instance lied about having the windshield in, second instance they broke the replacement windshield before coming out-notified me by text 10 minutes before closing that they re-schedules my appointment a week later. Cancelled appointment and will never use this shop or Safelite in the future.

Kirby Adams: The incompetence of these people is staggering. The last two times I've used them, the communication has been poor and the people at the desk seemed confused and uninformed about everything. Now, last week I had a mobile windshield replacement scheduled. They never showed up and never called. Rescheduled it for today and now after confirming the appointment last night, they call and say they don't have the parts and need to reschedule again. Nope. Going to have to call the insurance company and demand they send me to a glass shop that is competent and respects its customers' time.

seahtm1: Great service, I was able to leave in time to make it to work and make a dinner stop on the way. Very respectful crew. I felt very comfortable while waiting for my car. I got new wiper blades and my windshield looks like nothing ever happened.

Cindy Belt: They sucked!! I took my car down the night b4 its 8 a.m. appt talked to the tech and receptionist and apparently put me down as a no show when they had my car fob and knew it was in front of their door...i went to pick it up that evening and it was untouched!! Talk about furious!! Incompetant people at their finest!! I live a 2hr away and wasted 2 trips down there ..NEVER AGAIN AND WOULD NO RECOMMEND ANYONE TO THIS BUSINESS ON SOUTH PENN LANSING MI....EVER

Wanda Gibbs: Very friendly and efficient thank you

Tony Johnson: Critical:ResponsivenessHorrible service waited a week and a half for them to show up with the wrong glass. After three trys no one has returned my call.

Erin Newell: Positive:Professionalism,Quality,Responsiveness,ValueDeAndre came out to my work and fixed my windshield , we were not sure it if could be fixed.. he was here 10 minutes and it looks perfect, you cannot even see the huge chip.

Amber Barton: They did a great job! Got us in fast and finished quickly.

Robert Harman: Appointment 1, Drop vehicle off in the morning, get a call an hour later, the do not have the replacement windshield. It was not delivered from the warehouse.Appointment 2, drop vehicle off the night before, will be done 5PM. Around 2:30 I call to get a status (You cannot call the actual shop, the listed number is for a regional manager), work not started. Just before 4 I call for an update, work not started but will be done around 6:30 (Not happy but we can pick it up later in the day). 4:40, receive call from store manager, they will not be be able to replace my windshield today, would I like to reschedule? (NO!). 4:55 As my wife and I are driving to location to pick up vehicle, call from technician, they have not started the vehicle but he offered to stay late to finish the job. 5:05 picked up the vehicle and hopefully I never have to deal with Safelite again.The technician who would have done the actual work if management had not overloaded his schedule is the only one I feel was able to communicate what was going on.

tdefouw585: I won't even talk about the horrible communication, wrong windshield delivered (twice!), and lack of concern for the customer. What I WILL say is they did a TERRIBLE job of the installation on my van windshield. After bringing it to a local company that knew what they were doing, I found that it was missing over 12 inches of silicone on one side and the windshield was simply just "set" on the frame without pushing it down (hence the gaps at each top corner)(see photos). This created a non-stop squeaking from the rubber molding and loud wind noise that wasn't there before.This was such a terrible job that the new company said had I been in an accident or had the air-bag open it could have had devastating results to the point that this vehicle should not have even been on the road!The tech from Safelite was nice enough throughout the time(s) he was here, it's just that he was either improperly trained or just in over his head. Thinking this was the case after the first time he was out, I asked the office to maybe send me someone with a lot of experience that may know just a little more. Nope! Same kid!I urge you to take my review seriously and call around and talk to other companies in the Lansing area. There are not many local ones to choose from because Safelite is buying them all up, but there are a couple - CALL THEM! I wish I had the first time.

David Jr: Good customer service and good quality work.

Loki384: Don't bother making an appointment to have them come out and replace your windshield. They won't keep it.

Sam Parker: Good experience. Good price quote, quality, fast and friendly service.

Nickcole Dillon: Obvious pride in what they do. No hidden fees. Excellent customer service. Will go back when needed.Service:Auto windshield replacement

Michael Vettraino: Glass installation had to be done over as they got the wrong piece. Come to find out my mirror cover was not correctly installed and is now loose. Thanks for nothing!!Service:Auto windshield replacement

Kristin Scripter: Incapable of giving a simple quote.

Dean Parrott: Personalized efficient service at reasonable prices. If you live in Michigan you need a great auto glass place. This is the best choice in the Lansing area.

Greg Dufner: Fast and super nice guys!

Dave: Friendly, arrived much earlier than expected. They were able to replace the windshield quickly. Waiting room very comfortable. The most comfortable waiting room I’ve ever experienced. A+++++Service:Auto windshield replacement

Steve Sutter: They made my windshield leak the last time I went there

Mustafa Al-Tameemi: (Update: I’ve going there since I’ve done this review and taking all my family cars there, these guys are the best.)I had a chip in the windshield and they took care of it in 15 minutes. The staff is friendly and professional.Service:Auto windshield repair

Timothy Vincent: These guys are the best They fix things the other companies won't touch or want to charge a fortune for. Scott and Don top notch.Services:Installation,Auto windshield repair

Jolene Letts: Fair pricing

Platinum Paint Coatings LLC: Very good customer service!

Jessie Austin: Good group of guys

Elizabeth Bacon: Steve did a great job. It was quick, an easy getting same day appointment. Don was great upfront talking with me. Overall great experience, will send anyone here, an the only place I will go from now on.Service:Auto windshield repair

Melvin Malcolm: I arrived 30 minutes early, was greeted kindly and my car was taken back in a couple minutes. The lobby is clean, with plush couches and cold water in the refrigerator. The repair took 10 minutes and I left happy. I love these guys.Service:Auto windshield repair

Devin Silvia: The folks at Century Glass were super friendly, informative, and efficient. They also have a great, comfortable waiting room with wifi while they do a windshield replacement. They also work with insurance companies and pointed out that I could save some money if I submitted a claim. Highly recommend!

Andrew Johanns: No one but Century Glass would help replace my 2022 Kia Niro EV windshield, not even the dealership. Come to find out, they do all the glass replacement for Jackson/Lansing Kia anyway. Service started on time, was able to use wifi in the waiting room to complete some work and after the service everything that was replaced was explained in great detail. I hope my new glass lasts the entire time I own the vehicle, but it is great to know Century Glass will be there to help.Service:Auto windshield replacement

Music in my Veins: Very friendly and knowledgeable staff. I didn't have to wait long for them to repair the back windshield on my van, and I was highly pleased with the level of customer service which they provided.

tdefouw585: I should have gone here the first time!! Unfortunately I went to the national brand company (you know, the one that advertises every 5 min on radio and tv). After giving the first company several opportunities to do the job correctly, I called Century Glass. Thankfully my insurance company gave me the OK to have Century do the work.Once Century looked at the hack job that was done, they quickly figured out what was done wrong and installed a new one within a couple of days. The difference was night and day! It was great to actually work with people that knew what they were doing.Just because a company spends millions on advertising, it does not mean they necessarily do good work. Plus, you're supporting a locally owned company where your money stays locally!! I have learned a valuable lesson and will go nowhere else.Service:Auto windshield replacement

Nancy Vogl: Co-owner Steve Mackie and his staff did an amazing turn for someone hit hard during the pandemic. Not only were they generous with their time, their workmanship was impeccable, their service area spotless and their attitudes upbeat and their demeanors were friendly and kind. I can't say enough good things about Century Glass. They are not the "big" guys; they are better. Intimate service at its finest.Service:Auto rear window replacement

Danielle Santee Lott: Fast, quality work! Friendly staff and expert service. Thank you!

Triniti: My family owned Pollack Glass so I know something about stone chips and windshields. Do you know how difficult it is to keep a stone chip from spreading?!? We had a stone chip and these fools scheduled a repair almost a month out from when we had the incident happen.We scheduled an appointment with Century Glass and was fixed the same day. This company is absolutely atrocious for a windshield glass company.

Jerry Colby: Positive:Professionalism,Quality,Responsiveness,ValueGreat experience, Great people to work with

Eric Wells: Positive:Quality,Responsiveness,Value

Shane Stiles: Positive:Professionalism,Quality,Responsiveness,ValueDane was very communicative and punctual. He had the window changed in just a few hours. Even discussed with me some concerns he had beyond the window replacement itself. I highly recommend Glass Doctor for all your window replacement needs!

Anas Aldasouqi: I gave them a call regarding an emergency situation involving a glass door and they were not able to help.

Tony Johnson: Had the windshield replaced in my 2022 Jeep Wrangler Picked up my vehicle notice glass all over the inside and outside. damage on the hood also. They did pay for a interior detail after I complained. The technician knew what he did but waited for me to complain about the damage. Couldn't even drive my vehicle for a few days because of the fine glass shards everywhere.

Holly Sisco: Positive:Professionalism,Quality,Responsiveness,ValueWent to Glass Doctor. Got there early. Receptionist got the young man to the fix the chip. Got it done quickly. Very pleased with Glass Doctor employees.

Janie Hernandez: Had a broken window. glass doctor came to my house n fix it ..super reasonable n courteous..I definitely recommend this Business..

roy dingman: Great service on difficult job....can't recommend higher.

Kristy Dunn: Service was awful. I dropped my truck off at 10:00, appointment was for 2:30. They wouldn't answer the phone and they closed at 5:00. My truck was left there overnight. Had to make an extra trip. They hadn't touched it even by the next day. Finally at 3:30 the next day they called and said it was done. I. An still see the chip in my windshield. I'm not happy. Will never go back there again.

Jason Callan: The price was the best of all the quotes I had received and I had experience with them in the past. Everything went fine during the appointment, but I have two complaints. The tech left a mess in the driveway from removing the old glass. I had to pick up clips, plastic, and other pieces of scrap after the tech left. The most disappointing aspect of the entire visit was the softball sized oil stain the tech's van left in my driveway. Immediately after the tech left I call the office to report the oil stain on my driveway. The representative l spoke to, I think her name is Deanna, told me that the vehicle has been having issues and needing serviced for awhile and that they would get it in. I told her that is great, but if there is a known issue with their service vehicle that they shouldn't park in customer's driveways. I reiterated that I'm now left with massive oil stain to try and remove, to which she apologized but didn't offer to have a manager follow-up for any potential resolution . After three days of scrubbing and purchasing multiple products I was able to get most of the stain removed, but this isn't something any customer should have to go through when rendering payment to a company for services.

Katie Konopaska: Positive:Professionalism,Quality,Responsiveness,ValueGreat Job by Dane and John, huge job replacing 60 individual windows on my 1908 home!

Ron Corwin: Positive:ProfessionalismThe Glass Dr did an awesome job of putting my door back in service. I would recommend them highly. Friendly, courteous and they cleaned up after themselves.

Daniel Mathews: Affordable but the lady measured the window wrong and we came out of town for it twice but they made it right.

Pamela Sawatzki: Needed a new windshield (due to no fault of my own) they worked with me...so far very happy. Extra points for Deanna. I would still be talking to her if time wasn't an issue...she made the experience exceed my expectations.

Kate Brent: Positive:ValueWe were able to utilize the glass doctor to replace the glass in a double pane window, which saved us considerable money compared to replacing the entire window. Easy and smooth process!

Donald Anderson: The food was pretty good. Open 24/7.

Aaron Hartner: This location doesn't exist anymore. They closed years ago.

Hilario Trevino: I had no idea Google put me in this location. I stopped at my storage unit at all safe storage so don't take it personal the 1 star review is for google and the inaccurate location I'm sure your company does great work

Daniel Leos: Critical:ProfessionalismThe lady who I called and spoke with was very rude and unprofessional didn’t even give me a chance to finish my sentence it was just downright disrespectfulService:Auto windshield replacement

Jill Koeplin: put me on hold for 40 min and still talk to anyone

Jean Neil: Sorry I don't really remember

Mike Doe: I live a mile from their shop and they told me they no longer service my area. (Head scratcher) lol