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1. Panera Bread - Lansing charter township

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· 833 reviews

310 N Clippert St, Lansing, MI 48912

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Panera Bread: what do users think?
dark duk: Food always good. Service was nice. However the room and atmosphere is starting to get out dated.Food: 4/5|Service: 4/5|Atmosphere: 3/5 …More
Eric Brockway: My wife ordered a bowl with chicken (dine in). She received a sandwich with no chicken. She didn't want to make a fuss so instead of complaining she went back to the cashier and re-ordered. The second time she did get a bowl, but still no chicken. She went back up and their solution was to give her about a quarter cup of chicken in a take out container.My food was fine; nothing special but not bad.
Judy Lee: Are you kidding me? Looks like such a small portion! And I paid $11.65 for it! what a bad experience
Lee Minett: Despite some [dubious] reviews, there was nothing wrong with the portion size. What let me down was the gallons of dressing in my salad and the dirty floor and tables.Food: 5/5|Service: 4/5|Atmosphere: 3/5 …More
Aurelio Roncone: Food: 5/5|Service: 4/5|Atmosphere: 3/5More
Kathleen Flaherty: Terrible Panera location!!! I was told by co-workers not to go to this store and I should have listened. Portions are always extremely small, almost non-existent. My daughter ordered a Pick-Two with chicken noodle soup and a grilled cheese. The soup had one small piece of chicken, no noodles whatsoever, and the rest was carrots and broth. Her sandwich was barley the size of a large piece of crust and the cheese wasn't even melted. In addition, this was my 3rd pick-up order from this location that was incorrect. Today, I was missing two items that were paid for and listed on my receipt, and when I called, the response I received was basically "oh well". Zero customer service here. Save your money - this is not the Panera you want to visit. Very disappointing. AND shame on management for not recognizing that they have a problem.
Jose Lopez: Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Broccoli Cheddar Soup, SandwichesMore
Lemon Grass: Service: 1/5More
Mary Seavolt: Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Broccoli Cheddar Soup, French Baguette, Cinnamon Crunch Bagel, SandwichesMore
Stella Morris-Bell: I ordered the creamy chicken with wild rice soup and a half Greek salad. I have a disability, but I can still do a lot of things for myself, like picking up my order, but getting about is no easy task. As I walked in, what appeared to be the shift manager, store manager , and an outside contractor were holding a conversation in the path for order pickups. They saw me coming but never moved aside to allow me to pass. In fact, the female looked at me indignantly. I picked up my order and had to part the Nile again to get through. To my disgust, dismay would be putting it lightly, I was given chicken noodle soup, not chicken and rice. I do not care for chicken noodle soup at all. I did call to tell them, and was told I could come back and get another soup another day. No thanks! A very simple order. Big difference between noodles and rice! Between the order error and the asinine attitudes of the store management, I'll drive to the Okemos location before ever going to the Frandor location again. And I live within a mile or Frandor.
Marvin Dunn: Food: 4/5|Service: 4/5|Atmosphere: 5/5More
Thom Miller: Food: 5/5|Service: 5/5|Atmosphere: 5/5More
Charles Armstrong: The menu board is way too confusing. Spent a lot more for a small lunch than expected and we just had water to drink.Food: 4/5|Service: 5/5|Atmosphere: 4/5 …More
love king: Food just the way I wanted it fresh and good turkey club and a green goddess saladFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
michelle: Panera is always good!Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
imallwayshappy: It is what it is , good food nice staffFood: 5/5|Service: 5/5|Atmosphere: 5/5 …More
Joe Moore: I ordered right as they were closing. Normally I would not imagine doing that but I ran out of healthy options during a busy. Anyway, I was super impressed with how fast it was prepared, how friendly the team was, and the food was perfect. Thank you!
Michelle Falcsik-Williams: Food was great and staff was friendly.Food: 5/5|Service: 5/5|Atmosphere: 5/5 …More
T Lammers: Not real clean, like other Paneras.Coffee carafes EMPTY and it's very slow in customer volume here!TWO of three bathroom stall have NO toilet paper in womens' bathroom.Bathroom toilets seats in ALL THREE STALLS are VERY LOOSE.WHAT happened to this place, it used to be so spot on!Fix it up!DO IT NOW!!!!!!!
Alexis Schaberg: Food: 5/5|Service: 5/5|Atmosphere: 3/5More
Annabell Vickers: Great customer service!Food: 5/5|Service: 5/5|Atmosphere: 4/5 …More

2. Panera Bread - East Lansing

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· 18 reviews

651 N Shaw Ln, East Lansing, MI 48824

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Panera Bread: what do users think?
Lovely Apricot: EXCELLENT customer service! These three girls helped me with my order, they were absolute dolls!! Eshana, Olivia, and Audrey have my absolute heart! And, the food was nice and warm! Will DEFINITELY be going back!!
Anthony Lupi: Miguel is the definition of great customer service. A lady took my order by accident and he quickly offered to let me have a couple cookies from the bakery and they remade my order asap. As I sat there watching him interact with other customers, I realized he is the type of person you want working in your establishment. I work at the JW Marriott giving 4 diamond level of service to multi-millionaires. Miguel exemplifies this type of service. I see this guy going far in customer service. Keep being you Miguel. 2 thumbs up and a 5 star review because of you.
Hailey Amarie: Whenever I go to this location they’ve forgotten to put my food in the bag. Or have always given me the wrong item. I get mistakes happen sometimes but this happens too often that it’s really inconvenient when I’m in a rush. And nothing was even put on my Asian salad today. Just lettuce and dressing and I was charged $8 for that?
Emilee McClain: Tried their Spicy Chicken Sandwich (take out). Got back to my place of work, and it was just a plain chicken sandwich and nothing was on it as advertised. Since it was plain, it was also kind of bland so really could not taste the "spicy" aspect of it.
SimplePhotos: Love the place, go here every day!
raven manzella: nice staff, but hours are not accurate. sometimes they close before 7 and do not open until after 8. Other than that great location
Grace: Their water, yes you heard it right! Their WATER tastes like heaven!!! You have to try it. (Yes its free) try their water and then drink bottled water,you will see the difference.Also, the most cost efficent option here is the : 2 pf your choiceU end up with hella food for a reasonable priceAlso dont forget the rewardsYou get free pastry:)
sheila stutz: When I get my bagel heated I dont expect it to be put in a to go bag, after I ordered the coffee
peking duck: Nice staffs

3. Panera Bread - Waverly

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· 511 reviews

5212 W Saginaw Hwy, Lansing, MI 48917

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Panera Bread: what do users think?
Laura Curry: I like ordering from the Panera app and picking up from the drive through window. It's frustrating that later in the day they are often out of several things. But the food is always fresh and delicious.Food: 4/5|Service: 5/5|Atmosphere: 3/5 …More
Lisa Smith: Food: 4/5|Service: 4/5|Atmosphere: 4/5More
Nikki Bartram: Panera is one of my favorite quick non fast food types. However, on the past few months the prices have raised beyond what is reasonable so I've stopped going as much. It's sad because I'm know I'm not the only one. 😔Food: 4/5|Service: 5/5|Atmosphere: 4/5Recommended dishes Panera Baja Bowl with Chicken, Creamy Tomato Soup, Cinnamon Crunch Bagel, French Baguette, French Onion Soup, Ten Vegetable Soup Parking space Plenty of parking Parking options Free parking lot …More
Cap'n Merica: Always good eats...Food: 5/5|Service: 4/5|Atmosphere: 3/5 …More
Ashley Branch: My daughter and I love Panera but not this locationWe tried it here twiceThe worker taking our order screwed itThe deliver of the food on the counter was very rudeDidn't bother helping to fix or anythingShe actually made me feel like leaving instead of eating inThey was NOT busyNot enough to warrant thatThe restaurant was very dirtyExpensive food for a McDonald's experience
Alison Hoffman: Staff was very rude, particularly the woman who was plating the food. Just awful. Won't be coming back.Dietary restrictions accommodated Not sure …More
Holly Stanley: So relaxing to sit and eat here! The food is always so fresh and good, great selection, great service! 😁Food: 5/5|Service: 5/5|Atmosphere: 5/5Recommended dishes Broccoli Cheddar Mac & Cheese, Croissant, BBQ Chicken Flatbread, French Baguette Parking space Plenty of parking Parking options Free parking lot …More
James HOWLETT: Best for Soups and salads and sandwiches and bagels and desserts , the portions sizes is small and expensive for the size, don't expect to be filled , but if you looking for different dining experience , then give them a try.Food: 4/5|Service: 4/5|Atmosphere: 4/5 …More
Eric Brockway (Bruke): The food is generally very good but portions tend to be small. They seem to often run out of sconces. I tried one of their new sandwiches, the one with pepperoni and cheese, and it seemed very light on pepperoni. Still worth an occasional visit for a light lunch but don't expect to feel full if you're really hungry.Food: 4/5|Service: 5/5|Atmosphere: 5/5 …More
Sharon Olson: Food: 4/5|Service: 5/5|Atmosphere: 5/5More
Sherry Lensing: The food was delivered early and even though we ate it right away it was cold. Even though the Mac &Cheese was cold it was pretty good but very small portions for 2 people that are not big eaters. As for the Steak in white cheddar sandwich was not only cold,barely any meat or toppings. I have always liked Panera at your west Saginaw location as well as the Okemos location. When my mom was still alive my sister and I would stop and get her favorite soup,squash with the pumpkin seeds. It put a smile on her face. So sorry to see the drastic decline in the food.Dont usually order delivery but tonight both my husband were not feeling well. Hopefully you will make some immediate changes. Very disappointed!Foodie
shelli Kwiecien: Love their food. Wish bagels were more available.They run out before lunch most days. Food is excellentVegetarian options: Lots of options for vegetarian, soups, bowls and salads
grace hale: I have had nothing but bad experiences here!!! The staff is always so rude or they constantly forget something. Last time they forgot my cream cheese so what ever no big deal. This time I wanted to double check. My bagels were extremely hot so I couldn't really keep checking 2 see if the cream cheese was in there... so I finally ask the guy (that gets paid to be nice to the customers) and he rolls his eyes at me and with a nasty tone says check the bottom of the bag and walks away. Like what!? Next time I want panera I guess I'll drive the extra 15mins outta my way to go get it!!!
Kim Ellis: Didn't have the bread for the new sandwich. The counter person didn't come out of the back for 10 min. A girl was sweeping the front lobby and didn't ask if I wanted help or offer to get the guy from the back, for front counter service.Tables were filthy. Won't be back.Food: 2/5|Service: 1/5|Atmosphere: 1/5 …More
Dianne Caroland: Food: 4/5|Service: 5/5|Atmosphere: 5/5Recommended dishes French BaguetteMore
Jason VanSickle: Just got broccoli Mac and cheese and the temp was 65 degrees? What on earth is going on Panera. I asked for my bread to be toasted and it wasn't toasted either.
Susan Mitchell: The only thing good about this place is the soup, and even that, they didn't really have to put effort into that. I ordered the soup in a bread bowl, and my bread was hard, and then my side was literally a piece of rock from more bread. It was like bread with bread with bread and not even soft bread. They need options for other sides. Maybe a side option for more soup. There was barely any soup once I realized how small my bread bowl really is. My son probably had more of a healthy and fulfilling meal than I did, and he had a kids menu sandwich with a gogurt and cookie on the side. My husband ordered a salad, and it was small with a hard piece of bread on the side as well. I am not impressed whatsoever with this place and have no intentions or returning unless they change their menu around and add other options. If they did have other options, then they failed to mention that, and I am disappointed. The environment wasn't even all the enjoyable with the sun directly in my eyes, my husband had to get up and walk across the entire restaurant to close the blinds and even the blinds aren't that great at blocking the light as they are sheer see through almost. I missed their last place with the fireplace and such a more relaxed and enjoyable atmosphere, at least. This place comes with a wall right in the middle of their seating area for no reason, not even a fireplace or decoration on it. Just such disappointment.
Joseph Beasley: Justin(Team Lead) was extremely helpful with assisting me on how to setup sip rewards! He is also provided great customer service.
pauline Sandoval: Food: 5/5|Service: 4/5|Atmosphere: 3/5Recommended dishes French BaguetteMore
Mrs. Clark: Spent $35 on 2 chicken sandwiches and a small Mac and cheese. The buns were so tough and dry (like over a week old stale kind of dry). One sandwich had no sauce. We tipped 15% and they barely filled the small macaroni half way. Most disappointing meal we've had in a very long time and price wise, we learned our lesson. Won't be back.

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