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MSU Federal Credit Union PFCU (Portland)

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1. MSU Federal Credit Union - Okemos

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· 17 reviews

1775 Central Park Dr, Okemos, MI 48864

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MSU Federal Credit Union: what do users think?
Stephanie Marie: The renovations are incredible! I love that you just come in, sign in, and then you sit down with someone. It's a much more personal experience now than it used to be standing at a counter. They also are very efficient for whatever you are there for. Incredible experience!
justin goschke: Somehow every time I come there’s road work, construction on the parking lot, the doors are locked or some other issue. Will be switching banks
Jordan McKay: Gayland is a rockstar he helped us with our auto/personal loan today. He answered all my questions and never rushed us.
Robert Crummel: Efficient, good rates and helpful friendly people
X. RAO: MSUFCU has been fully remodeled Spring of 2023 with no counter and no physical line. Very clean and feel spacious.One Can make an online appointment or sign in as walk in. Waiting area has several sofa. Usually the wait time is not long.Each banker has a office and desk. The office is quite open with glasses in between.There are always ATM and drive through lines. Parking is easy.
media msu: Not professional customer service
Ray Gadd: MSUFCU needs to "expand" into the Owosso, Corunna, Perry, Laingsburg area. Not practical to have to drive to Marsh Rd.
Lisa Fulkerson: They take good care of me and my money
S J Miller: Location: 1775 Central Park Dr, Okemos. Smaller bldg location. Still have greeter and tellers. Was able to walk in to teller and back out in less than 5 mins. Hopefully this location will not become newly electronically rennovated. We all experience long "phone trees" and other electronic voices and glitches. Usually simpler, people based service, is faster and more efficient. Many businesses seem eager to embrace any and all automated electronic rennovations. Electronic business practices are not necessarily "better" customer service.
Jim Stone: The outside video’s is so slow there’s 5 cars out hear waiting. Been hear for 10 minutes
Susan Burke: I needed copies of my bank statement for the previous year , they said they'd charge me $ 25.00 per hour and they didn't know how long it would take. I went to the library and made copies for about $1.00. What a rip off!
Rebecca Wildenthal: Glad for the drive thru! Safe banking 😷
James Jabara: I am a member and I checked in with them in to see about borrowing $15,000 to buy a 2016 travel trailer. Found out they are a real RIP OFF charging 6.9 % on a 60 month loan. They operate under the guise of a low cost community credit union....But they are no different than Chase and 5th 3rd really. How do you think they pay to build those big buildings and pay management large salaries and benefits. Disappointing
Cheryl DeSouza: I have been a member of MSUFCU for years. Wonderful service!
S C: Wonderful place to do our banking and be apart of the Spartan Nation
Teklit Okubay (Grape plants): New for this bank and they have a great and clear services!
Adam Gomoll: I just had a wonderful experience with Amy C! She was very knowledgeable and helpful in getting me information on MSUFCU branch and ATM locations in the Detroit area. Thanks so much!
Brittney Nicole: I’ve never had such a pleasant experience opening a bank account before. Love this place. A man by the name of Gayland assisted me in opening my account, he was incredibly friendly and personable. Cashing checks through the drive-thru has always been a quick process. I would recommend this bank to anyone who’s considering. I left Chase for MSUFCU and do not regret it!
Eric Jordan: Exceptionally helpful staff helped me open my first bank account a while ago, and actually gave me time to read the fine print.
Trevor Hoover: Very slow service
Kim Bilodeau: Great location!!

2. PFCU (Portland) - Portland

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· 213 reviews

9077 Charlotte Hwy, Portland, MI 48875

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PFCU (Portland): what do users think?
John Rogers: Have been a member for around 20ish years and have absolutely been thrilled with there c.u. excellent customer service.
Patricia Condra: Everyone was very friendly, courteous and helpful. I have always gotten excellent service when I have dealt with PFCU.
Amber LaMere: Awesome experience! Great people!
Mindy Warren: Excellent customer service!!
Pam Yeomans: New to PFCU. My first phone call was answered quickly and, believe it or not, I did not have to hold “for the next available agent.”I actually spoke with a person right away. She friendly, knowledgeable and very helpful.
Darcy Campbell: loan officer was amazing and made the whole process so easy & simple! Definitely recommend using PFCU
Jeff Moss: I was actually at the Ionia branch. And their service was absolutely impeccable. I was there for a consolidation loan. The experience was fast, easy ,and headache-free. I'm sure if needed in the future they will be my first choice.
william wilcox: Awesome! Easy 5 stars! I won't go anywhere else, they have been there every time I needed. Thank you, I tell everyone they should switch to PFCU!!!!
Nancy Adamson: You guys are always helpful to me
Joe Thurman: Disorganized and RUDE!! Mailed the payment coupon 1st month I called and requested a payment booklet. It never showed up. next month I called on due date a guy says it never got mailed so he would ship out and I would receive in a few days. 2more weeks go by of course no payment booklet. So a lady from bank calls this morning I told her I haven’t received payment booklet I requested months ago. Asked her if it was mailed. She says “ I’m not the delivery guy “ so RUDE !!! I will be refinancing with a real bank that appreciates the people. Run away from this bank what a JOKE!!!
charlene lamothe: Love this credit union
Cheryl Brainard: Very good Customer service and protection.
Tina Hernandez: Great customer service, very friendly and quick to help resolve my issue
Marcy McDaniel: We just applied to be preapproved for an auto loan and it was a no hassel experience. We have always had wonderful service when getting loans through the credit union.
Kevin Howe: Always a very easy and quick deal when we use PFCU!
Mike irwin: Always a pleasure to do business with Dawn is always very helpful in assisting with your loan process.
Kirk Essner: I use to be able to go into a Branch office and have a person to person experience when applying for a loan, now it's automated like the rest of this word. Having a Personable experience at PFCU was one of them things that always brought me back.
Ann Randall: Loan officer was really nice and helped us get a loan for needed repairs.
Terry Williams: Ashley did a great job for me. Thank you for your help.
Jeff Smith: Excellent service and advice.
Abbie Taylor: It was fast and easy to apply for a loan. Very nice

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