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Sarah Flynn: We just had someone in our home for 4 hours who we thought was a plumber, PLEASE READ !!! Just had the weirdest and worst experience in my home while dealing with a contracted worker associated with Lowe’s. We requested a toilet installation through Lowe’s and was sent an employer named Michael Beesley. At the beginning Michael was doing a good job. Getting his job done without a hitch or being in anyones way. However, as the job came to a close Michael’s behavior and work became concerning; so concerning that everyone in the house became on edge and anxious with his presence. Michael stated that he had broken something on the toilet towards the end of the installation, and that it was not his problem, the inside main water valve hence shutting our water off. Even though he was a plumber, or claimed to be, he went on to say that he could not fix that for us and we had to call a plumber and pay for additional services. He proudly followed that up by saying. “Don’t even bother calling Lowe’s, corporate doesn’t want to hear from you,” not only that but when asked if he was licensed and insured he stated “I don’t even have to be.” To make matters worse, Michael continued to brag about how much money he makes as a ‘contractor’ without even having the proper schooling behind it. I am horrified with his behavior and the fact we had this man in our home. To top it off, Michael Beesley left the location without offering a refund for his botched work, or even offering other companies we could call to fix what he had done. All I am saying is never trust Lowe’s or their contractors. I will be telling everyone I know and posting on all social media platforms about how scary this situation was.

randy bowlin: Great place for home improvement.

Becca Cavanaugh: They still had 1 ego thing in stock thanks.

Joshua Stevens: I have never seen a store not honor their own price on their own website. And rather than resolve it, they only wanted to argue and try to blame the costumer. How ridiculous!Don’t show me one price and then change it when I come in to make the purchase.I chose a specific item based on the price, but it was ringing up 50% higher than shown online. When I asked about it, rather than acknowledging and correcting the error, the associate just made three outrageous excuses.First he said “the secret” is to know the website is ran by another vendor. Nope- that’s not for me to be concerned with.Then he tried to say it cost more because they had to keep the item on the shelf. Absurd!His last effort was to claim it was cheaper online to account for shipping. But (A) there is no shipping when picking up in-stock items at the store and (B) changing the pick-up vs shipping options did not change the price of the item.Despite pointing all this out—which a customer shouldn’t even have to do—the associate continued to argue, make excuses, and make this all my problem to solve.So I did: I left the items behind and will purchase them from a competing store who can at least do the bare minimum of honoring their own price.I’ll never shop with Home Depot again.