Best GMC Dealer Lansing Near Me

Susie C: Exceptional service and and customer satisfaction! Highly recommend the dealership for sales, service, body shop and parts..

cramer425: Want a dealership that will bend over backwards to get you what you want and not try and sell you something else? Look no further than Crippen of Lansing. (No, no one paid me to say this, but I got an awesome vehicle.)

Thomas Stumpfig: No problems but it was just an oil change. In and out quickly.

mando orta: THANK YOU.

Camellia Crowell: I appreciate being treated kindly and staff were very courteous from my initial call requesting service on my vehicle. Even the shuttle service driver was very kind. I am grateful to finally find this in our loud-mouth society now. Thank you Service Dept. for being a cut above the crowd.

SW Jackson: You oil change and tire rotation was very expensive. $85 is over priced for that service.

Mickie Johnson: The appointments need to be scheduled better. My own time frame for the work was accurate. There were people in the waiting room that had been there for hours!

Theresa Thompson: I had the best salesman so he sold me a great car. Thank you.I had the worst finance experience here. Last day of the month, wanted the sale, not concerned with our wishes. Ended up with an overpriced loan after our own financing work was ignored. We were constantly delayed on picking up the vehicle even after they took our trade. After a lengthy wait due to a repair (they said) We took our new over priced car home. Unfortunately our car is in the shop now so they can actually fix the problem that caused that delay. To be fair to the dealership: they did ask if we were satisfied? So over this whole fiasco we just said yes and left. I will buy my next car from someone not associated with a dealership.

Gabriel Sims-Allen: Great customer service, wonderful people working there. (Went to the certified service section only)

Corey Davis (CoCo's Photo's): Michael Doyle did a great job making this one of the most seamless car buying purchasing experience I have ever been through.

Adell Flourry, Jr.: I was pleased with the greeting upon arrival, listening to my needs, presented a cost for maintenance, and time needed before the GMC Terrain would be returned. You hit the 🎯 on all of my abjectives! Also the fridge was loaded with water and a Keurig was provided stocked with a variety of ☕️. I will return as my GMC needs pampering. Thank you for asking.

A Pat: I had my car in last year, yes I needed new tires but they told me I needed new brakes, so I took it into two different places and both said you don’t need brakes. It’s sad when women get taken advantage of. Next time I’ll bring my brother in law. After he talks to you you’ll wish you were honest with me.

Chris Morgan: Everyone was very helpful, understood my situation, and never tried to pressure me.

Sandra Brown: My vehicle was in for repair to the front end due to someone backing into it leaving a trailer hitch imprint. The repair was approved by insurance, all parts approved were new parts, except one that was recycled. I spoke to the personnel in body shop, twice, and advise I would pay the difference for a new part, I didn't want a recycled part on my vehicle. When I got my vehicle back, 4/20 @ 3:00pm, my father picked up my vehicle, I reviewed my paperwork and discovered that a recycled part had been used. I was not asked if it was okay, I was not told they would be using a recycled part. Nothing was said to me about using a recycled part. I called the dealership, a short time later to speak with someone in body shop, I was advised someone would call me back within an hour, I called around 3:15pm, and I'm still waiting on a phone call, it's now 04/21 @ 9am.

Maria Kuszynski: Great service that was completed in a timely manner. I got an oil change and new tires this month. The customer service gentleman that set up my appointments (Bruce) was so pleasant and helpful both times I spoke with him. I just want to send him a shout out!

Dione Peña: HOPEFULLY YOU DON"T NEED SERVICE! The purchase experience was great; however, I have had a continuous problem with my vehicle's alignment (and warn tires), since I purchased it in June 2021. The dealer has made excuse after excuse and recently provided the following explanation regarding the issues I have been having - The Service Manager (Brandon) told me that the vehicle came off the assembly line with a rear alignment issue, the dealership had a Technician that did not do his job and has since been fired, and finally, the wear on the front tires is normal so the only solution is to rotate the tires so they wear (excessively) evenly. Over the course of 1.5 years, I have had the original Pirelli tires, a set of rear tires replaced with Pirelli, all four tires replaced with Continental tires, and a set of rear tires replaced with Continental. They refuse to acknowledge that the front tires have excessive wear with ~15,000 miles on them (now rotated to the rear). This is the third XC60 I have owned and never had an issue with the other two and excessive tire wear. Again, Brandon provided the explanation that this vehicle is designed differently than the other two XC60's I owned so the wear is normal. I don’t believe that answer, nor do I trust what this dealer is telling me. There is so much more regarding lack of communication, telling me things that simply weren't true, dropping the ball, etc. It has been a terrible experience. The unacceptable service I received from Crippen Volvo has caused them to lose a customer.

Verlecia Kelley: The service appointment was quick and easy.

Spag Money: It makes me worried for the future if I choose to leave the greater lansing area that I won’t have Crippen. I am a big fan of their customer service and quality of service. Crippen is the best in the area and I will continue to come here for any car related services until my career takes me elsewhere outside of the lansing area. Everyone is so friendly, helpful, and does a great job with their customer service and quality of service. There’s never surprises, they are always upfront with what they suggest and will do before they do anything to the vehicle which is always super appreciated. Along with that, though they are probably trained to be persuasive, the do a great job explaining their rationale in laymen’s terms. I appreciate all that the Crippen team does for their clients and like stated before, I will always be coming here as long as I live around the area!

Kaylee G: Terrible Terrible Terrible

Kim Finison: Our experience at Crippen Buick GMC was the most professional and friendly experience one could hope for. Everyone was respectful, kind, and very professional. There was never any pressure and they always made us feel comfortable throughout the whole process of purchasing a new vehicle.

Mike Hanna: Professional and courteous

Dan: I highly recommend Team One Nathon my salesman was really easy to work with and made everything very easy from start to finish even Patrick with financing. I live in the Upper Peninsula and couldn't find my truck i wanted here which was the 2024 GMC 2500 HD Denali Team One had it and Nathon and Patrick both got it done very easy buying process they even met me halfway for delivery thanks again Team One.

Linda Stearns: Everyone is very friendly and helpful. Good at keeping me informed while I waited.

Andrea Wiggins: Scott Jarras did an amazing job helping us buy our new Saburban. Great salesman and we would never go anyway other than Team One to buy a vehicle.

Horseshoe Creek: It was very enjoyable and Drew was very helpful

Mallorie Harris: This was our easiest experience purchasing a vehicle yet. We didn’t arrive to the dealership until after 2p.m on a Saturday to test drive. We decided to purchase the truck. The salesman, Ryan, was fantastic. We were able to drive home with the truck that day.

Sammantha Bruno: Zach is an amazing salesman. We walked in at 9 and he had the vehicle ready for us to test drive. By 11 we had papers signed and we were driving our new car. They team members were so pleasant and fast. Definitely will be doing business with them again

Laurie Gault: Team one is good but watch what you buy and make sure they fix what is wrong before you buy

Carla Frazier: Always very helpful and informative when ever I have a question. They don’t treat like a dumb broad

Ray Halliwill: Nathon Brookens has been helpful 100% of the way with any questions and help needed in the process! Great customer service, couldn’t ask for a better guy to help me get my first truck!

Matthew Poff: Nate Brookens was awesome to work with. Very helpful and informative! Highly recommend.

Mark Williams: We love Bill Baker@ Team One. He always takes his time and explains things to us. Even if we have to come back and ask again and again. Thank you for your GREAT service.

Larry Smith: Had to go back to get repairs that were missed and then pointed out they missed a chip in the trim on back passenger door and it still never got fixed hard to believe these guys usually don't do this have always been happy with them in the past

Carol Ellis: Very courteous service. Very thorough in their questions and responses. The job that needed to be done was done very well and returned ahead of time.

Jeffrey Merrell: After numerous bad experiences with other dealerships, I was hesitant to go down the dealership route again in search of my dream truck.I was amazed at how awesome and painless the experience could be. All other dealerships should look at Team One as the benchmark for no-nonsense value and customer service. Bill Baker, and the whole team, was phenomenal at making me feel at home and explaining everything in plain English.The whole team at Team One has won me over, and I will be back for all my future car/truck needs.

MaryAnn Fedewa: My fiancée uses roller walker but your convenience for handicap is so good. Your people are very courteous and understanding and professional. Thanks for caring so much for my car and for us.

R M B 3: Service helped me with my extended warranty and got a rental car for me.

Emily D: Good job

Jennifer Berkompas: DJ was so helpful. My father passed away and he helped buy his vehicle and we literally dropped it off and he took care of it for us. It was a very stressful time for me and our family and he made it so easy and stress free .

Gabrielle Goldsmith: Scott Jarrad is the best! I’ve leased five vehicles from him in the last 10 years and he always gives excellent service. Scott is good about listening to what I want in a vehicle and always provides! The process is quick and he ensures to inform me on how much payments will be around so I’m never surprised at what to expect. (My mother, sister, and boyfriend have also purchased through Scott as well.) If you’re looking for a new or used vehicle, Scott Jarrad at Team one is the person to see! 😊

George Thomas: Larry from the service department was great as always when it came to assessing my vehicles issues, and providing me price quotes for the needed repairs. The technician's did a great job with the repairs!