Best Honda Dealer Lansing Near Me

Roger Wallace: Justin was a big help getting our new Honda. He and everyone we dealt with were courteous, direct and worked to help us.

Missy Trapp: We had a great experience at Capital Honda! We were in the market for a van, and I wanted to purchase it before taking a 20 hour drive with our three young children. I found one in the online inventory, but it wasn't quite ready to hit the lot. Nicole Lutz and the team at Capital Honda did everything they could to make sure our van was ready to purchase within in a really short time span. They even put new tires on it! It's my dream car and I am forever grateful for their help.

Katherine Vallus: Our son bought his first car, a Civic, from Nicole Lutz at Capital Honda. We could not be any happier with the process and purchase! Nicole was very responsive, so friendly and helpful. We drove from an 1 1/2 hour away to get the car he wanted and they had everything ready to go the moment we walked in. The communication of each step was clear and the service was top notch! We would absolutely make the drive again to purchase another car from Capital Honda and Nicole!

Justin Clow: Took my car here due to some concerns I had. They called said it just needed an update and that the main concern I brought it in for was fixed. I didn't even leave the parking lot before the problem came back. Now they did tell me there were a few other things on the car that need to be fixed. Considering I was told the update would fix the current issue I decided to wait on the other repairs for a couple of weeks. My problem is they didn't fix it in the first place. They updated the car and said that should fix it and told me a few other things that should be fixed soon. One of those things being a belt that had been replaced about 10,000 miles ago. On the report it also stated they filled my windshield washer fluid which was just as empty as it was when I brought it in. I understand that there could be multiple things wrong with the car that could be causing the issue but that was not communicated in the slightest and past that I was just being lied to.

Dani C.: I brought my 2015 Civic to Capital Honda’s service center after the check transmission light came on for the first time ever in the six years that I’ve owned it. I was super worried, but Sam reassured me that they’d diagnose the issue and do everything they could to fix it. They had the parts required already in stock, and were able to take care of the problem within a couple of hours! Thank you so much to Sam and his team for getting me back on the road so quickly, I appreciate it!

Erika Suarez: Great experience! Nicole Lutz is amazing and super knowledgeable and Jeff Richards is super awesome and knowledgeable as well. Thank you both for being amazing. Capital Honda Okemos is awesome!!!!

BKS: Dealer mark-up = pure greedEdit: If Capital Honda actually cared, then you wouldn't charge over sticker and not give some lame response to a poor star rating.

Jason Baker: Just purchased the 2023 Type-R! The patience of the sales team at Capital Honda and willingness to work with the customer is unbeatable. Capital Honda's customer service is beyond that of any dealership I've ever encountered or ever even heard of. The entire sales team is absolutely awesome. Everyone has an upbeat and positive attitude even when having to deal with rude customers who walk in making demands. Not to mention, they actually honored a verbal agreement made even when another customer walked in announcing they had cash and wanted to buy the Type-R. I personally worked with Justin Hartges on the purchase of my 2023 Type-R (My Dream Car), Justin was very professional with a positive attitude no matter how stressed out I was. Justin has "A glass half full, never half empty" attitude and is continuously looking out for the best interest of the customers. I interacted with almost all of the sales team due to another customer demanding they get to purchase the vehicle I was already sitting in, and currently in the process of purchasing not to mention i had already started carrying insurance on it. Justin didn't hesitate to stand up and say, "My customer was here first and has been in contact with me throughout the entire day regarding the Type-R" to the other sales member and management. I have an enormous amount of respect towards him and everyone for the way they handled the situation in such a calm manner. I'm not going to lie i was hyped up and stressing out. The sales manager took time to sit down and listen to both sales associates regarding the sale of the Type-R and held up the verbal agreement, allowing me to purchase the car. I personally was shocked that they didn't take the cash offer and tell me better luck next time.Unfortunately, during the purchasing process, there were several issues that popped up due to my lender and the inexperience of the associates at the credit union branch i went to. Management from Capital Honda actually reached out to me, offering assistance with my lender and speaking directly to them. The credit union had me beyond frustrated, especially when they tried to tell me the loan couldn't be more than 100% of the manufacturers MSRP for the vehicle. Jeff, one of the managers, said if they couldn't do it, to apply with Honda. If approved, Honda financing probably could and would go over MSRP, especially for an extended warranty. Then magically, like at the snap of a finger, the credit union stopped telling me I couldn't roll in the extend the warranty to my loan, and the loan was suddenly approved. I had tried to explain it to them for hours, even stating how my past loans were over the vehicles MSRP all of these issues and back and forth with the credit union pushed back my pickup time way back and we were hit with a nasty snowstorm. On the way to the dealership, my 2022 Civic Sport Touring wasn't fairing well in the harsh winter conditions and deep snow. I also knew the Type-R wasn't going to be any better in these conditions and wasn't looking forward to driving it home given the road conditions. When I arrived, the guys at Capital Honda had pulled up and cleaned off an AWD Ridgeline, which they loaned me so I could make it home to my children safely and so that I wouldn't get stuck in the hazardous winter conditions or cause any unnecessary damage to my new Type-R!Their acts of kindness and generosity were the final nail in the coffin for me! A dealership that genuinely cares about the safety of their customers and helping to protect their investments and not just generating revenue is by far above and beyond any expectations I had when I went there.With that said, I will be a life long Customer at Capital Honda. There is no need for me to shop anywhere else! The way Capital Honda has treated me by offering me assistance without hesitation or me having to ask won't be shopping anywhere else!There is no way I would've made it home that night if I had driven the Type-R off the lot, so my children and I are beyond grateful for your generosity and willingness to help us!

Ryan Roehler: The customer service from Michael was excellent! He took the time to talk me through everything that needed to be done and why and overall went above and beyond to make sure I was taken care of. It is obvious that he takes pride in his work and I will be returning because of my experience with him and the excellent service on my Civic.

Sarah Tomasik: Took my Odyssey in to see about early trade in. Not only did I get quick and prompt service, they were able to turn my trade-in around, answer all of my questions, help me pro/con, and get me in a new vehicle that day! I can't say enough positive things about the team there and their customer service. Thank you directly to Nicole Lutz, Kris Vannocker, and Anthony Vang. I've also used the service department through the years and would like to give a shout out to them as well. Chris McCaffrey is great!

Robert Shaver: They sold me a brake job that I didn't need. My sister bought a defective battery from them that caused damage to the charging system. Would not even replace the defective battery. Spent Thousands here. Will not return. Driving to Grand Rapids from here on out.

Luthfur Rahman: Great laid back atmosphere. I went with my younger brother to get his 2022 HRV sport and the service was outstanding. Pierce was great sales rep, keeping great communication over the phone during the entire transaction and came in on his off day to finalize our deal (we live 70 miles away). The Finance Manager Jeff was exceptional. He was very knowledgeable, very kind, and informative. Definitely learned a lot from him during our brief discussion when finalising our deal. Will I drive another 140 miles round trip for this dealership?Absolutely!!!

Austin Brown: I came here very discouraged, as my previous car deal went south. Nicole got me in and took care of me like family! She got me a sweet 2017 Honda Civic for an amazing deal! She had me in and out in a matter of 3 hours, from pulling into the lot with my mom, all the way to keys in hand sending me off! She was so personable, and knowledgeable. She made sure I was happy with what I got. 10/10 customer service. If you need a car go see Nicole and the team at Capital Honda!

Patty Webster: Purchased my first new vehicle last weekend. Nicole Lutz was awesome! She made it the best experience possible. Thanks Nicole...I will forever be grateful for your kindness and help with this exciting experience. Love my new 2023 HR-V

K. Morrow R.: I brought my car in because I received information in the mail about a recall. When I called capital Honda to make an appointment, the guy on the phone told me it would be less than an hour to make the repair. I arrived about 15 minutes early. An hour later my car is still not finished. When I asked the service person he said the time starts at my appointment time.So it’s now an hour since my appointment time and my car is still not finished.

Rose Brown: this dealership has been so amazing with both their service and professionalism. Stranded by a dead battery today they helped me out of a bind and went above and beyond to get me going! will recommend to everyone!

Mark Wallman: We loved working with Justin Hartges, our sales consultant. We are very happy with the car he sold us. Thank you so much to Justin. We will definitely recommend him to anyone we know who is looking for a vehicle in the future. My wife and I were very impressed with how he conducted himself. It’s rare to find a car dealership where you feel like the salespeople are honest and actually want to help you and not just make money. We felt very satisfied and even blessed with this experience.

leo allaire: The experience my wife had at this dealership is second to none. We had the pleasure to have Justin who is one of the salesmen there walk us through the entire process and gave us a whole new outlook on how the car buying process should be. The hospitality was out of this world and we will definitely be back to shop in the future for our next vehicle. If you're looking for a car/truck don't hesitate to call them, it will be a choice you won't regret. Ask for Justin, he was the one to help my wife and I. Thank you Justin and Capital Honda for the amazing experience we had.

Jami Newman: We just purchased our third vehicle from Capital Honda and this experience was the best yet. Justin made the process seamless and was a delight to work with. I would highly recommend him to anyone looking to purchase a new or preowned vehicle.

B: We were baffled by our treatment within the service center and would recommend that others look into other options in the area before coming here. We arrived for our appointment, asked what the process would look like when we booked the appointment, and then after they had surpassed the time estimate of an hour, given for a 15 minute minute task and we asked when we should expect the job to be completed they told us it would be another 15 minutes, bringing us to an hour and 45 minutes. We asked why the job wasn’t complete and they said it was but we were not allowed to leave until they did a full vehicle inspection and provided us with an estimate for repairs. We informed them this was not something that we wanted and we simply wanted to take our car and go. We never raised our voices or yelled or even said anything rude, simply that we’d like to leave and were very disappointed that they were not honest and upfront with us about expectations. We said it surprised us how they treated their customers and they told us good, leave, we don’t want customers like you. Again, we never raised our voices, we never said anything beyond that we were disappointed and would like to leave. Please be aware coming here that the time estimates will not be accurate, the work done will be beyond the scope of what you’ve authorized, they will not be honest when asked about the work they’re doing, and you will be pressured and coerced into having extra work done. If you express any displeasure at being lied to or manipulated, no matter how politely be prepared to be yelled at and berated. I spoke to the manager on duty who happened to be standing next to us while having this conversation and when I let him know I was very disappointed he asked- what did I expect? I think this response was reflective of the service team at capital honda and I assure you that we will not be returning. Especially after listening to the lying and misquoting/rip offs, that I heard other customers dealing with as well.

Charlie Higbee: lmao missed a appt i had to get tires put on my bike because i was called into work called to let them know and schedule a new appointment and now wont make another

Jon Frieseman: Horrible customer service,and will be left on the phone waiting for someone to just pick up for 20-30min plus just for parts department.

mark stucky: Great people to work with getting parts or service!

Jessica Garfield: Decided to purchase a dirk bike for my husband which was great to start. Kathleen was our sales women. Jan-27 we walked out with our bike and its now feb 21. still we have to wait for paper work to be sent over to our bank for payments.. a month later still nothin has been done and playing phone tag between bank and college bike shop and being told paper work was sent over but the other party never received anything 🙃 😒 This is horrible customer service, never again!

Nico382: Best place in mid Michigan to shop for new Honda, Kawasaki, and Suzuki motorcycles and dirt bikes side by sides

gunnar carroll: Customer service is mediocre.

Alex Isaboss: MISLEAD AND MISINFORM CUSTOMERS JUST TO MAKE A QUICK SALE. DOES NOT SUPPORT THE MOTOCROSS COMMUNITY.

Scott Scotson: College Bike Shop is the only downtown Lansing bike shop near the capital. Once you enter the potholed, terrible condition parking lot and enter the out-of-date, old, and smelly showroom you will not only find a small selection of bikes, but a lack of customer service.This business is run by the children of the founder, a brother and sister duo. Maybe it is from being handed a business and a golden parachute, or just laziness, but they don't operate to help the customer. To save costs, they have their kids run amok.If you try to get a bike fixed at the brothers shop, you'll find that they only fix bikes they sell. You can have a legitimate bike, not a chinese knock-off, but if they don't sell it, they won't service it. I wonder why bikes they sell need to have such priority; must break a lot.That's like asking for an oil change at a chevy dealer and them telling you they only work on chevys. They funny thing is, they DO SELL YAMAHAs, there are even customer photos as such.Also, don't ask if they can get a specific model of HONDA, they will just tell you they can only get whatever they are sent. That really sounds like they don't have the best relationship with the manufacturer.I can not recommend this business.

Eric Clay: Fair prices and great staff

Jason Rodriguez: Me and my brother-in-law bought two CRF250L. they were able to give us the best deal great customer service very responsive to your calls. I would recommend them to anybody looking to buy dirt street four-wheeler side-by-side. Just an all-around good experience.

Clayton Colter: Haven't gotten my title after 3 months, have called multiple times and worker says she doesn't know what happened but still no update on what is happening or when I'll get it

Branden Hartwell: Great mechanics and friendly service. Fast quality work. Great parts service. Owner Kathleen is always really friendly

Elise Bentley: Bought this brand new motorcycle and can't RIDE it. Bike shop made a mistake on the Title. Now the license has run out and I'm unable to ride. This has been two weeks. Unacceptable. I can't use this beautiful bike until Collage Bike shop straighten this out.

Douglas Christy: Bought several bikes/quads.. Always friendly and helpful.. Won't go anywhere else!

Gary Berger: Sales sucked dropped the ball. I called about a bike a guy said they had it and I could come get it Friday. I called Thursday to verify and the sales lady said it’s someone else’s. Took time off work to be able to go get it good thing I called to verify. 10/10 would not deal with them.

Tyler Saidla: Not only is this one of the best motorcycle shops I’ve ever encountered, Kathleen is absolutely the best sales(wo)man I’ve ever had. Kathleen is absolutely amazing she’s so caring and considerate, transparent and respectful. I wish more people were like her. Thank You Kathleen for your advice, professionalism, and Tow straps! You’re honestly the best. I buy a lot of motorcycles and even though they are quite the drive from me even when I move to Florida I will pay the freight cost and buy through them exclusivity Indefinitely!!I called over a hundred dealerships to find a bike and luckily ended up here.Selection is great. Parts help is Knowledgeable and friendly as well.Thank You again for being the best dealership I’ve worked with for the past 11 years.

Thomas Farr (Moparfarr): Quick service and the price was right 👍🏽

Robert Reale: If you're experienced and can talk shop with these people you might have a better experience than I did. I'm brand new to riding and walked in with questions about helmet fit, style, features etc. and no one seemed to care that I was willing to spend my money there. Was not greeted by anyone in the shop and the few questions I managed to ask were met with a cold unwillingness to give me anything but the most remedial "don't bother me" answers I've ever gotten in a sales environment.

Steve Mitchell: Called for price $14.95, drove there and purchased with tag saying $14.95, they charged me $17.95. Major rip off! Said prices subject to change. Beware!!!!

Al Dykstra: Grom website $3499. When I got here they said $4400. Think I'll go somewhere else. $900 over msrp??

Byron Lake: Good place to go to then go in there's Dave is a wonderful mechanic. Do you have any problems? Is there to help you fix the problem?

mike middaugh: Hands down the best place in our area for in stock parts and merchandise but even better service department! They keep all our bike’s running great. Thank you!

Joseph Turpin: Super happy with my purchase. Nichole was amazing from start to end.

Scott Wild: Good ole hometown dealer! So much better than the bigger places down the road. The staff is outstanding an more an willing to help you out. Get all my parts etc. here

Brent Bussard: Deceptive store front. Go inside and you'll find a large well stocked store with knowledgeable staff and a great service department.

M G (mngrif): They sold a bike out from under me while waiting overnight to hear back from my bank's loan underwriters. They didn't even bother to call and check if the bank had replied or not. If you agree to buy from them and need to wait to for a call back, pitch a tent and camp on it.

Brandon Courts: Great dealership to get a bike from or get your work done. Got some work done and I'm very happy with it. Had me back on the road in time for Bikes on the Bricks!

Darrel Ashby: Friendly and professional and honest about pricing and delivery. Should I decide to buy I will be coming back.

Nathan Williamson: If you want something done right, take it to Albin's Honda. Whether you're interested in buying new or need work done to your machine, Albin's will take care of you. I trust everyone at Albin's whole heartedly. Thank you again to everyone who helped me with my project and the process of my buying my new bike.Take care,Nathan

Steven Laing: Albins Honda, awesome

Djmoe Qawwee: Always for many years excellent service and care of people's treasure motorcycles

Christopher Kring: Great place.. Dave really knows his stuff...

Ryan Wells: Great little shop never knew it was there now I'm glad I found it. Thanks for all your help. Prices were great and they ordered the parts I needed quickly.

Craig Wyman: I was broke down in Florida on 3-17-21 try getting help here but could not get any called Dave and asked him he walked me Thur and fix my clutch problem very thankful

david boham: I have had Dave and his crew work on both of my bikes outstanding service and down to earth even my 79 HONDA Dave treated it as his own great place foe sales and service!!!!!

Jeffrey Demars: They are quick and very polite

John Grams: The service department here is amazing good techs and amazing service

Corina Cisarik: I took my Yamaha in for oil change and a gasket leak. I also asked Dave to look it over since I'm going to Sturgis next week and wanted to be safe. He found the front brakes were needing replaced and a few bolts had been stripped from the previous shop it was serviced at.They did an outstanding job on everything and was ready when promised!We will be taking our other bikes there as well as mine from now on.Great service guys,Thank you so much!!!Corina

Justin Otten: Helpful staff, found the parts I needed for my older Honda tractor

Shannon Marshall: Friendly and helpful nice ppl