Best Infiniti Dealer Lansing Near Me

Curtis Smith: Nick kept the experience enjoyable with little to no pressure

Rebecca Ethridge: I recently purchased a new Lexus from Client Advisor, Nick Parks. Nick was extremely professional and worked hard to find the specific car I was looking for. He communicated frequently with me to keep me informed of the car's status. I appreciated the personal attention afforded me by Nick and Serra Lexus of Lansing much more than other dealerships I've dealt with in the past.I am very happy with my purchase and look forward to working with Serra Lexus in the future.

Robert Bielski: Spencer was an excellent salesperson. Helped me with decisions and attended to all the details required to drive my Lexus home.

Melanie F. Lewis: Nick was very personable, well spoken, and easy to work with.

Bryan Goetz: Great service you would expect from a Lexus dealership!

Linda Calvo: Ron Dodd is excellent! He knows the vehicles he sells and tries to help his customers find what they want as well as what's best for them. Ron also has a great personality for the position he is in.Many thanks to others on the sales staff as well for teaming together to make my buying experience a pleasant one.

Lloyd Brinson: Had a great purchase experience at Serra Lexus Lansing this week. Special thanks to Nick Parks who made it happen. Nick is very knowledgeable and was most helpful, patient and courteous. He answered all my questions and bent over backwards to find a way for me to complete the purchase of a great car. I drove over 70 miles to buy this car and it was well worth it. Many thanks to Nick and his team. I would give him a rating of 10 out of 10 if possible.

Duane Dunlap: Enjoyed my CPO buying experience with Spencer and the other Serra team members. Very professional and attentive to all my questions. Value and appreciate attention to all the buying details. Would no doubt rank Serra high on my list of Lexus dealers. Would visit them again.

Lev Raphael: We've been leasing from this dealership for twenty years and our latest experience has been another smooth ride, pun intended. We found Nick Sparks easy to work with, informative, and friendly. Ditto Brian, Noe and Grant. Everyone there seems upbeat and there's no sense you're being pushed to make any particular choice: it feels more like a shared journey. We got the deal we wanted--and ended up with a better NX than we had been driving.

alejandro f investigador de UFO y otros temas: I am very satisfied with the purchase of my car thanks to the very professional attention they gave me. I recommend them. Thank you.

Bob Jones: There are not enough superlatives to describe the outstanding experience I had with Mike Spencer and Serra Lexus service. Absolutely one of the best customer experiences I have ever had.

Tangie Gary: April 15, 2023 I pulled into Toyota service at 5:50pm because my brand NEW 2023 Toyota Tacoma tire light came on. The serviceman said you have a flat and suggested I go to Discount Tire because Toyota service was closing and he had no one to help me. I didn’t have time to get to Discount tire before they closed at 6pm. As I was leaving Toyota service, they had a SUV parked blocking the exit where as I had to drive through the Lexus parking lot to leave. I parked my truck in Lexus lot and called my husband, when he arrived he started the process to change my tire meanwhile Lexus employee Brian -Manager came and offered his assistance what a nice guy/human. Brain went above and beyond to help a Toyota customer when Toyota didn’t have the decency to help a disabled woman. Five stars for Brain ⭐️⭐️⭐️⭐️⭐️

Linda Clark: The new owners of this dealership have brought it back to it's former glory. The brought in the most awesome service manager - Mike Spencer. He gives you top flight service and is caring about every detail and most importantly, the customer. I am so happy that the people who own it now really seem to care. Thank you!

Angela Lewis: Spencer was AMAZING. I handled everything via email and phone because I love out of state. When I arrived, Brian took great care of me on the financing side.

Greg Bell: Nick was great to deal with. I purchased a vehicle from out of state, and we completed the deal over the phone, including a car I traded. Nick listens to your requests and addresses each item in a timely manner. It was nice to deal with someone who listens and addresses your requests in a respectful manner. I would not hesitate to purchase another vehicle from Nick.

Dirk Vander Ploeg: Don was great to work with! Very knowledgeable, great follow up. Fast and friendly service! Thank your Don!

Michael McClendon: I enjoy having my Lexus serviced by Serra Lexus. The service team is great and very friendly, and they always give great information on the work done and that needs to be done soon.

Basil Anosike: Excellent customer experience! Nick was very friendly, knowledgeable, helpful, and has wealth of experience in customer service and the business.

Steve Holmi: Issue w/ headlights on new NX350 was reviewed - will monitor things and revisit the matter on next scheduled maintenance if problem persists. Other than that everything was fine with Ken and the rest of the Lexus Service staff.

Linda Limoges: Unlike any other car purchase I've experienced. Everything went smoothly, Ron wasn't pushy at all. He was very pleasant, he let us decide. First car salesman that helped us feel good about what we were ready to do. Thanks Ron

Alexis Warren: Was very friendly. And stuck through the whole time with me. Very helpful and went above and beyond

Tori Fraser: Joe the Car Guy at Paradise Motors West once again has helped me get out of a bad car situation & into a vehicle I can trust. Great service & great honesty!

Eric Nyman: Joe the Car Guy Rock! He got me into a great car and financing was simple and easy. Easy to work with.

Tre Nyman: Joe the car guy (west) was amazing got us in a new car fast and headache free :)

jennifer davis: Paradise Motor West yes!! Joe is amazing!! Third car got he is awesome!!!

Eric Bolles Sr: Joe the Car Guy was an amazing help

Jamie: Joe from paradise motors west got me a new car and I love itThanks Joe paradise motors west

Natasha Hanuscak: I’d give 0 stars if i could. I was given a car to test drive overnight and when I got in the car it had less than 35 miles on it. They then refused to reimburse me for the money I had to spend on gas just to be able to test drive the car properly. This business is a joke and they DO NOT do business well and they are not professional or respectful.

Lisa Kochel: Joe the car guy at Paradise Motors West was extremely polite.He walked us through the process and helped us get into a vehicle.

Tara F: Joe "The Car Guy" at Paradise Motors West was amazing! Got me into a car when everyone else said no!! Had a really bad situation and he got me out of it... wish I had known about this place sooner!!

Kathy: Joe at paradise Motors West Was Awesome, He Put Me In A Nice Vehicle I Can Afford. Very Pleasant To Talk To. Would Recommend Him Highly

Valencia Joseph: Joe at paradise west he’s a Very nice person

Erickson Cira: Joe at paradise motor west he’s a good guy nice and very friendly

Robert W. - Rusty- Smith: Joe at Paradise Motors in West Lansing went out of his way to help us. Very much appreciated.

Mya Boydd: Paradise Motors West

John Musser Jr: Joe The Car Guy was Great at Paradise Motors West!

sawanda porter: Thank you joethecarguy1 from paradise motors west for helping once again to find the right vehicle for me 😃😃😃😃

Amanda Doran: Joe at paradise motors west found me the perfect car thanks Joe

Olivia Wooton: Joe was extreme helpful and able to help us get into an affordable and reliable car! Paradise West side for the win!

Gary Barnard: Joe the car guy at paradise motor sales west was fantastic. We were in desperate need of a vehicle and he was quick and fast at getting us into something we could afford. Thanks for everything Joe.

__: Ali at O.K Auto Mart was really helpful and worked patiently with me to get me into a car when I was getting turned down at other dealerships.

MerpNDerp Henry: Straight to the point, no fuss. Got us in and out pretty quick. Friendly people, we will see how the car lasts

sage chase: We came with a set budget and Ali told us the price And what he had. Much appreciated! Thank you

ben ward: Our salesman was knowledgeable and helpful. Thank you!

Jacqueline Passaway: I had a great car buying experience! The staff was respectful and knowledgeable. Really nice cars with low miles.They helped me get the vehicle that I wanted and the price was very reasonable. Ok Auto is an awesome place to go to get your next car.

Alindia Forrest: Worst car I’ve ever had. Literally problem after problem & thousands of dollars worth of work within having it for 6 months.EDIT: Yes, I got a warranty that covered ONE REPAIR out of the 5 repairs I got in the 1 year I’ve had it. The total that I’ve paid in repairs OUT OF POCKET have been $6000! & still need about $6000 more in repairs but I’m just better off selling it now.

Mike Rayle: Under spray their vehicles hiding what could be problems but could be decent vehicles. I want to know what I'm buying just me I guess take a mechanic with you

Rachel Lynn: I WOULD NOT RECOMMENDED THIS PLACEAS A SINGLE MOTHER I WAS IN DESPERATE NEED AND THEY TOOK ADVANTAGE OF THAT AND TOOK MY MONEYI PURCHASED A VEHCILE COMING FROM 2 HOURS AWAYBEFORE I MADE IT HOME THE CALIPER FELL OFF THE WHEEL, I HAD TO HAVE THE VEHICLE TOWED HOME.WHEN I MADE THE PHONE CALL TO THE OFFICE THE NEXT MORNING, AL WAS UNDER THE IMPRESSION THAT I WAS LYING TO GET OUT OF THE REST OF THE DOWN PAYMENT OF $200 THAT I WAS SHORTAs I desperately pleaded that that was not the case, I was told the car was sold as is and there was nothing that nobody could do.Since that purchase the car has had more repairs than what it's worth.WOULD NEVER SUGGEST OR RECOMMEND

Laura Bowser: DO NOT, I repeat DO NOT purchase a vehicle from OK Auto Mart. I made the huge mistake of purchasing a 2011 Jeep Grand Cherokee that when I asked about the brake system, was told "we don't let a vehicle leave our lot unless it is at 50% or better". LIE, LIE, LIE.When I called Tony (owner) he said I should have known better. I said that I'm an accountant not a mechanic - I trusted them to be a reputable car lot - I was wrong to think that.After putting $2,481.00 into this vehicle for new brake pads, rotors, calipers, wheel bearing & hub assemblies, control arm, plus having to have the adjusters freed up in order to get an alignment for this vehicle, and no response from OK Auto Mart when I sent them a Priority USPS packet with all the receipts, cover letter and spreadsheet of the expenses.If you are looking to purchase a vehicle, run as fast as you can away from OK Auto Mart and Tony & Riak - they are nothing but liars.

Danyell Grossett: Horrible place to buy a vehicle. I Bought a 2017 Ford escape. Left the lot went to a car wash to find out the windshield leaks, found out the AC don't work, and less then 8 months later the turbo needs fixed and possibly the catalytic converter as well. So now I have to fork out 2 grand to get it fixed. Can we say a LEMON dealer.

Asia Hudson: Staff were extremely friendly, helpful and patient, allowed me to make my own decisions and supported me through the whole process! Great place to purchase a vehicle!

John Guarnaccia: Al was awesome to work with! Great experience!

Tanya F: I spoke with Ricky Street about a Ford Focus. He was very helpful and friendly and I put a deposit down before driving it. We live 1.5 hours away and planned to drive out there in a few days. In the meantime, were able to test drive a similar car at a local dealer and realized it wasn't for us. I wasn't expecting to get our deposit back from Ok, but I spoke with Chris there and she agreed to refund us the money minus $20 for the credit card fee. I really appreciated the integrity and kindness of the team at Ok and would highly recommend them to anyone.

Bob Delorenzo: This was my fifth car i bought out of State, am from Ct, and after the nightmare from Ok Auto it will be my last out of State Auto i will buy out of State. I purchased this 2011 Chrysler 300 for $11,350. Was never told there was a dealer fee for $350. When the car arrived it sounded like a truck. they never told me that the resonators were removed. Had to spend $400 to repair, then also they never told me they had 4 winter tires on the car and the rear ones had flat spots, i can hear a small thumbing sound from the rear tires.Had to replace all four tires, another $400 plus. then i also have to have the ABS brakes checked because light keeps coming. Tony is your true salesman who only looks at the money he makes and screw the customer .BEWARE BEWARE BEWARE

Rubait Rahman: Crook- avoid this place!

Blakie Funches: I have had a rough experience in purchasing cars the last years. Not really knowing what to buy money was limited. It takes a lot when purchasing a vehicle. We as women are in the red when it comes to buying a car. My last car was a quick cheap buy when I go back and look at the paperwork I overlooked the fact that the dealership never serviced the car. In 2 years time the car started having major issues. If you are serious about your next purchase talk to your mechanic on the type of car that is better for you to purchase. They know from working on them what's the better quality of a vehicle. In saying that I just purchased a 2011 Ford Edge from Ok Mart what a smooth purchase. My mechanic was available by phone for me to ask him questions on this purchased. My brother was also there to talk to them about my trade in and the final cost of the vehicle. Ok Mart thank you! I appreciate you taking the time and patience in this wonderful purchase.

Matt Pryer: So far one star is not earned by OK automart. Yes ive read how nice they are and what good vehicles they have,and im sure they are nice and do have good vehicles. The issue is they implied their vehicle i bought was good too I asked if anything major was wrong with the ford f150 i was interested in, was it inspected , oh yes i was told and they advertise their vehicles are inspected. My wife and i trusted them with most our savings to put down on truck 6,000$ truck cost 23.000 in total, 2 days after buying truck several warning lights came on with more to follow. Noises from engine, noises from exhaust. I called and talked to man who sold truck to us, he said he would call me back to set up a time to bring it in. He didnt call me back. Took truck to Merrill Ford, after 300$ in knspection fees they informed me truck is in need of nearly 10,000$ in repair. Converters are engulfed in rust, exhaust manifold is warped and stud is seared off due to rust and on and on it goes. The engine has serious surge issue Ford hasnt fully diagnosed which of course means if they dig deeper the repair cost will go up and up and up. Lets see if OK automart cares really about their customers. Ive let them know of Fords findings. Would a dealership knowingly sell a vehicle that needs over 10,000 and climbing in repairs, i cant even drive this truck safely. FORD Said the truck has all the ear marks of a flood truck . I dropped of Fords preliminary estimates, they said the owner would call me. He hasnt a week later. To sum up the 23,000 truck i bought several weeks ago has either been at Ford dealership for inspection or my driveway, i drive it only if i have to , short distances. I understand the as is clause. However my wife and i were misled by Ok automart and if this can happen to us it can happen to others. So far they seem to think its ok to decimate a family financially and emotionally, 23,000$ i cant drive and 10,000$ and climbing repair bill i dont have, and a warranty that doesnt cover anything it says it covers far as i can tell. Only thing it will cover is 240$ towards a 640$ A/C condensor. I WILL GET INTO THIS MORE. ALL YOUR CUSTOMERS ARE POSSIBLY WATCHING HOW you HANDLE This case. Are you at OK automart only nice and helpful when you sell a sound vehicle. because you didnt sell me a sound vehicle its about the most unsound vehicle out their. So is it ok to do what your doing to my family. As is or not this is quite outrageous dont you think OK Automart, a vehicle you said you inspected the implication was their that this vehicle was worthy. Ball is in your court

Sarah Ayoub: Wonderful staff, always there to help, just ask and they will make it happen! If you are looking for a used vehicle in the Lansing area, OK auto mart is the place to go!!!

Barbara Prentler: Ok

Mai Moua: Didn’t understand why they wanted me to fill out a finance application first before test driving their car. You don’t see the bigger dealership asking their customers to fill one out first. Plus why have a “ face mask required upon entry” sign, if you as an employer/employee don’t even have one? I didn’t feel welcome there so definitely not going back.