Best Jewelry Appraiser Lansing Near Me

Cathy Corts: The absolute only place our whole family goes or will go. My husband bought all of my jewelry from Stewart! Never go anywhere else!

Rob Burghdoff: Wife took ring in, quoted repair price was in line with other jewlers. Went to pick it up and price was triple. Felt like they were going to try and take advantage of a unsuspecting woman. Work seems well done but seems like a classic predator/prey price scheme.

Trixie Prince: Love this store and staff!!!I've purchased several pieces of jewelry from Linn Owen and still love every piece. My favorite is the specially designed diamond ring made to match my unique wedding band.The staff are all so very helpful and friendly. The prices are extremely fair and competitive; the owner is magnificent~Linn Owen Jewelers is one of the best jewelry stores I've ever frequented and I highly recommend shopping here!

Dan Mullin: I walked in looking for a charm bracelet, and walked out with a new jeweler! The folks running this place are top notch. I've never felt so welcomed by staff at a jewelry store. And to boot, I was able to purchase an amazing piece! Thank you so much Stewart and Mary!

Phillip Kurdunowicz: Great jewelry and even better customer service. One of the hidden gems of Lansing’s downtown.

Rose Ellison: My mother passed earlier in 2020, she had a ring that I loved. She has such little fingers I had to get it sized. It had to go from a 5.5 to a 9. When I dropped the ring off they informed me 7-10 business days. I dropped it off 12-26-20, I received a call on 12-31-20 that it was done. This place is amazing, I would highly recommend it for all your jewelry repairs. Bonus is, they do the repair in house-no shipping out. Give them a try, I highly recommend.

Donna Brooks: Great customer service

Talitha Koum: Competitive prices and genuine customer service. These people care about the people that walk through their doors!

Jake Sinnaeve: I brought in an inexpensive and old manual-wind Timex watch from the 60s and Stew at Linn and Owen offered me exceptional service at a good price while also going above and beyond to give me a detailed backstory and history on my timepiece.I was worried about being turned down or laughed at for bringing in a beat up and cheap old watch, but Stew and everyone at Linn & Owen were not only accommodating, but friendly and completely non-judgmental. I will likely bring any watch or piece I own in the future to Linn & Owen.

Nancy Wilkas: Stewart brought my mom’s stones back to life. The setting on both the ring & bracelet are beautiful. I will always have a piece of my mom with me when I wear them. He’s both kind & professional. I wouldn’t have trusted anyone else to reset & design besides Stewart and Chris. Thank you x’s infinity !

Philippe Ledent: Stewart and the staff are very honest, fair, and personable. My family has been solely using Linn and Owens for three generations now and our experience has been nothing short of exceptional. I would highly recommend for custom engagement rings and other jewelry.

EV chayo: Chris checked out my vintage WalthamKeeps great time & added new pins and a band ! Outstanding service ! Will be doing more business with Chris.

spennywise: Went there to have my ring resized with my fiancé and they were amazing! Very reasonable in pricing and just great with any questions I had. Personable people too!

Michelle Nguyen: I came in yesterday asking for my wedding ring to be resize. The lady was so kind with her service and asked and was in detail with the jewelriest to make sure it's done right for me. I think they can tell I was very uneasy to get something done, that has so much value to me. Today I got a call, and says the wedding band is completed. So awesome! They wanted to make sure with them being short staff and my 5 year anniversary coming up. I will receive it back in time. Oh I love their service :-) I would definitely come back for other service. Thank you Linn and Owens for your kind 100% customer satisfaction service.

Sue Shaw: Many years ago when I worked downtown, I had wonderful experiences. I recently lost &found my engagement diamond of 49 years. I am putting my trust in Linn & Owen jewelry to remount it and am traveling to get there.

Sean Stead: I cannot say enough about the customer service provided at Linn and Owen. Stewart is not only engaging and friendly, but a true master at his craft. He is willing to walk you through many options and explain the pros and cons. Based on my experience, he is honest and very fair when it comes to pricing. Highly recommended!

Courtney Patrick: I had my grandmother's watch battery replaced and the band cleaned. Prices were good and I got my watch back within 24 hours! I am very pleased. Would definitely return.

Paula Clark: This is the first time I have ever written a review for a local business. This business is very special. I decided to do this. I have been a customer here for many years. They have provided wonderful and caring service for me. They have designed jewelry for me, done clock and jewelry repair and provided strong advocacy and counsel on selections to be made. I cannot imagine using another jeweler. S. Powell and his team are incredible.

Jay Hull: I have been using Linn & Owen for 30+ yrs. They know quality jewelry and are always pleasant and knowledgeable. They're so great to us they even have a parking spot right out front for paying customers. We all know how parking is downtown. Thank you Linn & Owen

Ashley Kalush: First time going here lovvveed it♡I work the same hours as the jewelers, i had to leave work in order to get services from them. They had me in and out of the door within 5 minutes and on my way back to work. Also charged me an amazing price!

Kristin Knight: AZZI has the most beautiful rings and jewelry selection around! Robyn was wonderful to work with in picking out our forever pieces! Thank you for a lovely, high-class experience!

Temo Fulgencio: Brooke, who assisted me, was very helpful, knowledgeable and patient when I selected my engagement ring for my future wife. She knew her stuff and was very friendly and attentive.

James Carlin: Excellent Customer Service, and would highly recommend!!!

Jim Durr: The personal attention and care is over-the--top! Their quality is unmatched plus they have the highest quality items for many price ranges. I don't even consider looking anywhere else.

Barbara Vanderveen: Knowledgeable, insightful, very pleasant to work with!

Dorene: I love everything I purchase at AZZI Jewelers! The quality is excellent!

Frank Risper: Great service! Very fast and friendly.

Tyrone Carter: Excellent service that begins the moment you walk in the door!!

Marie P: Friendly & fast battery replacement on watch. Thank you!!

Justin Pozsgai: Went in to get my chain fixed and they did it for completely free. Only took 5 minutes and all of the employees were super nice. Best jewelry store in the area. Definitely recommend.

Owen Durbin: Fixed my friends chain on the house. Only took 5 mins. 5/5 jeweler in the area. I would recommend.

Avery Pugh: Cool people, good and quick service. Hooked my boy up with a free chain fix and only took 5 min. 5/5 would come again. Stay blessed.

Elaine Zink: I brought my Jewerly from Florida to be fixed and a ring made and am totally awed with the staff. The gemologist is an amazing man and seems able to make and fix anything. Had terrible experiences in Florida so when came back to Michigan for a graduation brought the Jewerly. Have other Jewerly that needs to be taken care of so on my next trip I’ll be back to Azzi honest and wonderful people. Thank you for your care.

Anastacio Ramos: Robyn was very helpful and professional...she took care everything we needed. We'll definitely come back to the wonderful service given in near future

Therese Randall Brimmer: Great service! Lovely people. Thank you all so much.

Everett Hurt: Fast, friendly service

Debra Gagliardi: I brought in some jewelry to be appraised and to ask about replacing a lost wedding band. Juan and Robin were very attentive and answered all of my questions. I highly recommend them.

marlene bach: They fixed my ring on the spot!

Mary E Kunze Sober: I opened a beautiful Shinola watch for my birthday -- a gift that was purchased at Azzi Jewelers. In the past ten years, whenever the watch battery needs replacing, I walk in and they take care of it. The staff at Azzi provide prompt, professional care. I couldn't be more pleased with their service. I recommend them!

Connor Overberg: Best jewlery store

Antoni Williams: Service was decent as usual. Was supposed to be called back, that didn't happen as usual.

Amber Baars: Nice workers. Great customer service today.

Dan Demars: Ready to help and informative

Amber Massie: First time I called, they picked up the phone and hung up. Second time the guy answered the phone very rudely and said “you need to be on hold we’re too busy” with dead silence in the background and left me on hold for 10 minutes until someone else picked up the phone. Awful customer service. I wanted to get the name of the man, but was hung up on AGAIN with no help.

Sean Anderson: Not too bad of an experience. The jewler didn't really show me everything they had in store to offer.. I asked to see Amethysts and a that I needed a nice valentines day gift for my wife.. they showed me everything under $200 and only 4 pieces with Amethysts. They had much much more on display..I felt like I was pointed in a certain direction and that made me not want to purchase much at all after that. I would have spent way more on some nicer pieces.. I suppose they would like me to spend my money elsewhere. The items I did buy are very nice and my wife does like them.

Tammy Atherton: The staff there is awesome always greets you with a smile and helps you with any questions you may have. I love going there due to how they want to make their customers happy. They assisted me picking out a wedding band for my soon to be husband and my engagement ring and band. Can't help but say great things about them!!!!

Nine Dnine: Service & Communication is outdated. The company not this specific store

Suzy Grace: Excellent service on minor repair needed on earrings. Jana is the greatest!

David K: Jana was so outstanding and professional she put me into the right Diamond for my fiancee ❤️ she knows her diamonds and cares about her customers , I 💯 highly recommend Jana for all your diamond needs.

Deborah Jenness: Jana was extremely patient and helpful. Upgrading my wedding set was a risky personal process and she made sure I came home with a dream setting. It’s more incredible than I had envisioned. We will return to Jana and recommend her to friends.

EL PARAISO STAR A: Well first off I went in wanting to get a small part of my necklace fixed.. It was a long chain necklace with a healing stone at the end.. And when I asked one lady about it another attitude behaving lady budged in the middle n shes all looking at me awkward n weird with her not so friendly look.. To put it in a "decent" way.. I was like y did she hop in the middle when I asked the other lady bt the jewelry fixing issue.. Either way she told me they can't bc they only do sterling silver or. Gold?? Which amazes me as to how jewelry shops here can't fix any kind of broken jewelry n I tried to keep calm with her nt so friendly attitude n while i was walking away she gave me weird looks n I'm sure was talking behind my back.. She had pink highlights.. Not a great behavior for a jewelry store employee @! @! @! Very displeased@😡😡😡😡😡😡😡😠👿👺

Becky Krumm: My visit was very nice. Having a ring sized .I might have thought that they would not size it because I didn't buy it from them. Not the case. Very pleased with my visit.

Connie Ingle: Very professional and handled my situation, both ladies were so sweet and helpful, Thank you both soooooooooo much

Daniel A.: I don't know about the negative reviews. I personally had a good experience with them. They are very nice and friendly and did a good job for me in a short time.

Courtney: Jana was awesome! We knew exactly what we wanted when we walked in and she helped us special order exactly that!

Daniel Brown: This particular store is Amazing!!! The staff is very perfesional, and Jana is always AMAZING AND AWESOME!!!!!! they make my fiancee and I very proud to be a customer. Been going for years and would not go any where else.

Jeremy Neybert: I had every intention of this being my last stop at a Kay Jewelers for the rest of my life. Regis was able to change that after 15 mins of conversations with him. Although I may still not agree with all of Kay Jewelers corporate policies, Regis sold me a new ring. I also brought my father in-law back three days later to purchase a new ring.Regis has customer service skills rarely found in the jewelry business. I will be recommended everyone looking to him at the Eastwood store. I think he not only did a great job smoothing a crappy situation over, but made it feel like I was buying from a friend. I just feel like I cant say enough good things about him. Thanks again Regis!

David Keyes: I will never come back to this store again. With the level of customer service I got

Melinda Smith: I don't usually write reviews but I must warn people about Kay Jewelers. My fiancé, got me a beautiful Leo diamond ring and we sent it out to get sized the following day. They said, it would take two weeks for the sizing which was understandable. After the two weeks, I went to pick up my ring and I noticed multiple big starches on the band. The starches were extremely noticeable and I told the customer service lady. She took a look at my ring and said, "I don't know, what we can do about this. I'll have to let my manager know". First of all, what do you mean, you don't know what to do about it??!? That right there, was the wrong response. I certainly did not do that to my ring. I had to come back in the following day and talk to the manager and she apologized about the scratches. She then said, it would take a week to send it out and get it buffered. It had been a week and I still didn't hear anything from Kay about my ring. I decided to call them, to see where my ring was and they said the scratches did not come out of the band. So, now my band needed to be totally replaced and that was going to take about 2 weeks to do. So, I finally, get to pick up my ring and I'm extremely excited. This entire process, has taken a month to resolve now. As I go to pick up my ring and try it on, my ring is not in my size. So, yet AGAIN my ring has to be sent out and get resized and it's going to take another week. Also, the only thing they have offered us is a gift card for the inconvenience of their mistakes. I am very, unhappy with the way my fiancé have been treated during this entire process.

Breezy Michigan: Poor customer service. I only needed my 6 month inspection and I waited about 30 minutes. I understand busy, but everytime I go in there it is busy--never enough staff. However, when I see people being helped that came in after me, that makes me angry. I may not be buying like the person you skipped over me for, but when I do I will remember the rotten service. This happened 5/6/12 around 12:30/1pm at this branch in Eastwood. There were two women and a man on duty. All three moved like molasses and a couple of them laughing and talking with each other, but the man is the one that skipped me. Kay Jewelers - ever consider a "speed lane" for people who need quick service?

Mary Jo Garascia: great people that you think of as friends and excellent service and quality diamonds!

Lizzy VanDerWoude: We have shopped here for years. Beautiful jewelry and amazing staff/customer service!

Nicki Moody: I have a lovely heirloom ring that has been through several resizing over the generations. I appreciate the care the Sundance team takes with this special piece.

Courtney Viaches: My Fiancé and I have been going to Sundance for all of our jewelry needs for the past year and we couldn’t be happier. Bill and Audrey take care of customers as if they’re family. They made my engagement ring dreams come true and have provided nothing but works of art for us!

Marian Hargraves: This is a great place with outstanding service, fair prices and a beautiful selection. Everyone at Sundance Jewelers was knowledgeable, helpful, caring and patient…even with someone who had difficulty making up her mind! Thank you to Betty, Bill, Audrey and Tom. I am very happy with my new diamond ring!

Allison Saint Aubin: The best jeweler in town. Small family owned business. Audrey helped me pick out my engagement ring, and Bill customized it to perfection. They are kind and very knowledgeable!

Alex Bane: Lovely owners! They really went all out to find the perfect gift for my family.

Ronald Beaton: I made an appointment to have some rings appraised and can’t be more satisfied with the service I received by the people at Sundance Jewelers. They were so welcoming and Bill, the Gemologist, took his time to explain the values given and my options for sale or insurance. I will certainly be back in the future.

Grant Thompson: Only jeweler I would ever use! Great service, great value, great results!

James Dougherty: Great place with beautiful pieces and helpful staff with all the expertise you would expect from such a fine purveyor of jewelry.Thanks again Bill and Holli.

Molly Williams: Such a wonderful experience with Sundance Jewelers! I went in to get my engagement and wedding band resized and soldered. They are very fairly priced and even worked with the price to get it down a little (without me asking). Also let me talk about the turn around time. It was less than 24 hrs!! Yesss that is not always the case and depends on demand. The fit was also perfect! But I’m so grateful I found this jeweler. And I’ll definitely be back for any needs I may have!

will knape: Amazing jewelry store gave me a solid price for the jewelry I came in with and was able to walk out with 2 pieces and a couple hundred dollars. Service was spectacular they polished my ring I wasn’t selling for free and helped me navigate jewelry which I am not very knowledgeable with

Jim Kaczmarczyk: A wonderful local jewelry store, with customer service second-to-none! Bill and Audrey helped me pick out an engagement ring and then helped us pick out wedding bands a few months later. They took time to answer my questions and offered up various suggestions when I wasn't quite sure, all without making me feel rushed. I wouldn't hesitate recommending them for any of your jewelry needs!

Abbie Stevens: Wonderful local jewelry store! Audrey designed a custom wedding band to fit around my vintage engagement ring, and I love the result. I can't wait 'till after COVID to get married and wear it every day!

Brienna Bosworth: An excellent store with wonderful customer service! They helped my Fiance pick out the most stunning engagement ring and a year later helped me pick out a band that matched perfectly!

Emily Duffelmeyer: I have been working with Sundance for several years. Not only are they colleagues and mentors to me as a fellow business owner, but they are a favorite local business of my family. My sons look forward to stopping by the shop to see everyone, to admire the jewelry, to ask questions, and - let's be honest - to pick out a lollipop! We are grateful for their work, their expertise, and their genuine care. Highly recommended!

Gabrielle Williams: My latch back to my favorite earrings broke and I so happen to come across Sundance Jewelers. Well I'm happy I had, as I had the most refreshing customer service experience that I could ask for. Not only were they courteous but they were very efficient. My earrings were ready in less than 24 hours. All during the pandemic, I am more than pleased!

Dawn Whitbeck: Sundance is one of the most unique jewelry stores I have ever been in. It has always been a fun time going in to see what they have new. I also like very much that if you need to have any repairs done on your jewelry it never leaves there. Once you go there you’ll never go anywhere else, my husband & I have been customers for 26 years. Today even with everything that’s happening in the world today everyone at Sundance was upbeat & happy to show me some new pieces that had just come in while I waited for my niece to pickup her repairs (which they got done in 1 day) & I pickup these very cute earrings, so cute I couldn’t stop at one pair. Sundance is worth the stop.

Lucas mateus: Sundance is a family owned store. The family and staff is always very nice and helpful. Their customer service is excellent. I would highly recommend going to them for all your jewelry needs.

Christine Johnson: I absolutely love Sundance jewelers. I have used this jeweler my entire life and I would never buy from anyone else. Bill, Betty, Audrey and staff are always extremely polite and helpful. They always have new styles in the store all the time and they also do a lot of beautiful custom made work. Pretty much if you can dream it they can help you make it come to life. They host different community events as well that are pretty fun and have great discounts and prizes. I’ve used this store to shop for myself and my family and I will continue to do so. I am very happy and thankful for Sundance jewelers.

Jeanette Ransom: We were extremely impressed with Medawar Jewelers West Lansing. After the recent loss of my wedding ring that we had purchased at Medawar, they were able to recreate a similar ring that was even more spectacular than my first one. They worked with us and our insurance and the appraisal on the new ring far surpassed the original ring. They will definitely be our go to jeweler for any future needs. They are the best!

Randy Roze: Went in after browsing at Azzi for our first round of looking for engagement rings and the guy we had help us was very unprofessional and borderline creepy! He completely ignored my girlfriend’s after asking her what she wanted and showed her the complete opposite ring and said this is the one he thinks she’d look pretty in. He grabbed her hand multiple times from when we first walked in because he “reads hands” and after Saying the ring HE picked picked out wasn’t for her, he proceeded to take her hand and put the ring on her hand. That made her and me very uncomfortable! We are in our early 20s and this 40-50 year old man is being very touchy, pushy, and dismissive when we are the only 3 in the store made for a very uncomfortable and unsettling environment

sarah mcmorran: Brian was amazing at helping us find an engagement ring! We went in wanting something cheap and small for financial reason of buying a ring out the door. Brian gave us some pointers and advice, and pretty much giving us the 101 on the metals, diamonds, styles, sizes, so much more; also gave us financial options to get something i truly love.One thing that i loved was that he was very patient and very one on one with us, getting to know us to help find/build the perfect ring in a estimated budget my boyfriend gave him. Overrall at the end, we did a beautiful custom engagement ring that i absolutely fell in love with. I HIGHLY recommend this place and we will be back for the wedding bands and how the proposal went!One more note; the young lady that was working with him was a real sweetheart and helped assist brian so amazing!

Kristin Zischke: Everyone at the West Saginaw location is so friendly, and professional!My husband had my wedding set fixed there. It was fixed and cleaned perfectly. When I got home I noticed the band was cracked. I called Brian and took my ring back he looked at it and we both agreed that it was probably because the band is so thin on the bottom and it's old. None the less he took it right back and fixed it.100% recommend them for all your jewelry needs and wants!

William House: I went to Medawar 7 years ago when I was buying an engagement ring for my now wife. I brought with me a 1.2 caret diamond that was my grandmother's. The diamond had a small inclusion in the lower area.Medawar told me the diamond was worthless and would break due to the inclusion. They even told me quote "it will break even if you leave it in a drawer and never touch it". They offered to buy the 1.2 caret diamond, that belonged to my dead grandma, for about $1k and sell me another engagement ring that looked like a tiny dirty pebble for $3k.I left and went to three other jewelry stores all of them were confused and shocked at the lies Medawar told me. I got the diamond placed into a nice setting and my wife has worn it ever since, and no it did not break like Medawar claimed it would. Also since then I have shared with every guy I know in the market to buy a ring how Medawar tried to rip me off for my dead grandmas diamond and my future wife's ring. It is still the lowest thing I have ever seen in business and just from another human in general.

John Obrecht: Repaired pearl necklace and they did an excellent job. Repair was done prior to initial delivery date. They went above and beyond and replaced a damaged pearl.Also, at no charged cleaned and polished my wife’s wedding ring set. Brian noticed to ring prongs were two bent and fixed them.Brian was very knowledgeable and helpful.A very positive experience and glad we stopped to ask about restringing a pearl necklace. They actually double knotted the string, so it is now nicer than previously.Thank you and your staff for their professionalism and excellent customer service.

Deb Jasman: I was assisted by Aline Srouji. She was excellent at customer service. I only use Medawar for my Pandora purchases and am never disappointed. Aline went the extra mile and found two special leather boxes, and bracelet bags for me. I was very appreciative and will continue to use this store! Thank you Aline and Medawar.

Ashley Mcpeek: so grateful to have walked into this place randomly. I bent my engagement ring and was so upset. Paul was great to calm me down and let me know they could fix it! The time to fix was also much faster than expected as well, despite this happening during the holiday madness!thank you for the exceptional service!

Lindsey Foley: LOVE my ring. I recommend Brian, he's the best!

Salicia Bayes: Could not be any happier with our experience here! Brian is the man and honestly made the entire time one we’ll never forget. Shopping for an engagement ring is something you’ll always remember and important to leave a memorable impression. He took his time with us to make sure I left with the perfect ring and never rushed us. I stressed the importance of ensuring we got a real diamond ring and our scare of not getting glass. He took his time explaining their lab made process (if that’s what you want) and how it is done. Very impressed & can’t wait to come back for future anniversary jewelry.

Amber Swint: My fiance and I chose my engagement ring from Medawar. We got wonderful service from the Okemos store! our custom band from JP was stunning. He really went above & beyond. Thank you guys so much! We look forward to doing business with you in the future 💎

Dan Gunter: Clean, very open setting. We were immediately met and our questions answered, directing us to the staff that could help us best. There were a couple different issues/ items that we wanted help with. People were available promptly to help us, from setting up to restore an old watch to cleaning jewelry etc. All were friendly and personable as well as knowledgeable. This is always the first place we go to for our occasional jewelry needs and they will continue to be that!

Tori michelle Link: Not helpful at all. Tried to take a gold ring in and exchange it for cash. The lady had no idea what she was doing and said to come back in 3 days. Was treated poorly and will not be returning.if I could leave no stars I would!

brock gross: Michael and all other staff were amazing! Super friendly and helpful! Made engagement picking non stressful and super happy with how the ring turned out! Really reasonable pricing and the diamonds are beautiful and certified! Would recommend to anyone I know and definitely will be going back again for future jewelry! Great mission behind their business and people of faith!

Taylor D: Due to an unfortunate mishap, my original engagement ring from a different designer was destroyed. I brought the ring in to Medawar along with my mothers ring in hopes to piece something back together.This team went ABOVE and beyond my expectations and completely rebuilt the ring of my dreams, combining previous design and sentimental value of my mother’s stone.They communicated with me throughout the entire process (even during the COVID-19 pandemic) and moved swiftly on the reconstruction. In addition, the price was very fair. 5 stars truly does not do this team justice. My family will stay loyal to this team for life.

Deasha360: I've had only the best experiences at Medawar Jewelers West Lansing. The associates are always helpful and courteous. They never try to sell me on anything, they aide and assist. the prices are fair and the selection is top notch. Michel has been a joy to work with over the years. I appreciate his knowledge, personalized attention and care. I recommend this store to anyone in the market for a long term partnership with a great jeweler.

Jefferson Garcia: Michael is a mind reader! It’s like he knew exactly what my Fiancé wanted. She absolutely loves her ring and I am extremely pleased with that. Micheal was diligent, efficient and attentive. I got an AMAZING deal on a beautiful diamond!!!! I couldn’t have asked for anything else. Michael is now helping me with my wedding band search. I couldn’t see myself going anywhere else. Thank you thank you thank you!!!

Richard McLellan: Medawar Jewelers have gone above and beyond and made a wrong situation right. My wedding ring is a brand new ring and have restored it to brand new condition and made sure I had my ring back before Christmas! Thank you! You have made me a customer for life!

Kenneth Marshall: Never do a layaway with them ,I'm telling everyone I know to never do business with them .

I Email: Jon-Pierre Medawar and the staff are the nicest friendliest people in the world. Their work in fine jewelry is unsurpassed by anyone! My ring was beautiful from the beginning but decades later I had worn it continually for 34 years and was “road weary”. They restored my ring and honestly I think it looks even better than 34 years ago when I first received it! I highly recommend Medawar’s Jewelers to all and remind you to upgrade your jewelry today! We love you! Cheryl (Miss America 1980) and Harry Salem

Rebecca Nelson: The two employees there were closing down the store when I entered (not realizing it was a minute or two past their closing time). I told them that I was just going to request a 6-month wedding ring inspection but that I would come back tomorrow. The one who appeared to be a manager insisted on staying open to provide this service for me so that I wouldn’t have to make another trip back. Not only were these two gentlemen awesome, but I’ve received similarly great customer service every time I have been in there!

Nicole Redlawsk: Kay Jewelers is the WORST company when it comes to customer service. My now husband purchased my engagement ring in July of 2020. The ring was sent off to be sized after he proposed in August. The ring came back and was snug but I thought that it was the correct size. I am not a big jewelery person so I didn't know if that was how it was supposed to fit. Fast forward a year and we bought our wedding bands and again had my band sent out to be sized correctly. It came back and felt snug also but again I thought that was right. When I got home I tried on together and realized they were too tight. I ended up taking them to get sized again and was told to wait because they were backed up and couldn't guarantee when they would be back but it was a month out. So today I took them in and they charged me $220 to have both rings sized up. However, while I was there it was confirmed by an employee and assistant manager that both rings were not even the size they had been sent out to be sized to originally. So the original purchases were not sized correctly to begin with. I am very unhappy and will be making sure every single person I encounter knows that Kay Jewelers is the worst company. After sending receipts and talking to multiple people they offered me a piddly 20% off. I understand it's better than nothing but this was their mistake and they aren't taking ownership. I was in customer service for many years and this is not how a reputable business operates with their customers. Absolutely DISGUSTED!!!!!

TwoPeasInAPod PetCare: I have purchased a lot of jewelry from here over the years and I have always been extremely happy with the service, the quality and even the insurance of protecting the jewelry. I do want to say that Giovanni and Terry were great to work with this time around and very helpful. I will be back

Makenzie Wilson: My husband and I have been working with Regis for the last couple of years, and every single time he goes above and beyond to make sure we are happy. From new jewelry, to repairs, he has always made sure everything was taken care of. Highly recommend seeing him for your jewelry needs.

Missy Speer: Great customer service!!!

angela gardner: Very fast turn around for my ring sizing

Rose Brown: They did a quality job on fixing my Mother's Ring and even called me when we got that snow storm last week to tell me they were closed. Their prices are not bad also cause I had to take my wedding 💍 in there also to be repaired and their prices were just right for me. I plan on taking all my jewelry to be repaired at Kay Jewelers from now on 💚🌹.

Zane L.: Walked into Kay Jewelers in the Lansing Mall last week, lady who greeted was absolutely wonderful and gave great customer service. I was going to come back and make a purchase for my aunt, and the lady I spoke to introduced me to two other gentleman who did not greet me and would not give eye contact either as well, they looked away. I will not be returning for my purchase for my aunt, I will be going to another jeweler because of the lack of courtesy coming from these two fellas. I had absolutely no problems and acknowledge the customer support coming from the woman at the counter and I believe that these two gentleman should take some notes from her customer service skills, because that Ultimately makes or breaks a sale. Have a good holiday, she deserves a raise.

A QUEEN BY ALL Means: Hubby got me a new bracelet..I love it

Courtney Blomfield (Courtney Sobleskey): The manager was awesome and helped me trade in a necklace that I wasn't happy with for another necklace and earrings. He went above and on beyond to make sure we were really happy with our purchase! He gave us a great deal and was a pleasure to work with. I've bought all my jewelry here and would recommend it!

Patricia Kuptz: Every since the old team was replaced service has been terrible. I sent a chain out to have additional rings put in it, was told it was in, and when I went to pick it up they had sent it back without the repair.Last May I dropped a ring off to have the stones replaced. NO IDEA where the ring is or if it has been replaced.Please note: I have paid for both of these services. It would be nice to get what I paid for!

justen winter: Would not recommend this place! They will allow you to buy something over the phone but wont actually give you the info to your account they are very confusing and not helpful at all! Do not go to this location. Highly disappointed and this was all the manager talking and pretending like she had no idea how to do her job

Kristen Doty: Amazing, over the top service! I will never go to another Kay’s. The manager here and the young gentleman that helped me out are incredible. Made me feel welcome! I knew exactly what I wanted and they made sure that I did not leave with anything less. Thank you for making my experience the best possible!

Cherrye Marchelle Morris: I am expected there by all there employees.Very friendly and helpful. I have bought many Items there & love them all.

Terry Phifer: As a man of color, I get exceptional service every time I go to Lansing Mall location no matter how I'm dressed.

David Ledesma: Very helpful and pleasant.

Corey Cooper: Regis is the most helpful staff member at any store in the Lansing Mall! A+!

JB: Friday, September 18, 2020Re: Kay Jewelers, Lansing Mall, Lansing, MII appreciated the Sales Rep that helped my dad with his Movado Watch.

a: Regis is wonderful and very knowledgeable

Matthew Hisler (Child Of GOD): Sold me a beautiful, stunning ring at an amazing price, for me to propose to my darling, Savanah Anne and she said Yes! Thank you ladies at Kay's for helping me make a perfect choice👍😁