Best Verizon Lansing Near Me

Regina Andersen: Not friendly or personable. I just drove 45minutes to come to your store, I don't need attitude, I had other things to do also. Put me in a corner with tech support and walked away, never even came to check on me. When I was finished, never asked if problem got fixed or if I needed a new phone.

Erik Owens: Got there when they opened and it was already busy. Was doing a online pickup order and paid for set up on new phone. The guy that helped us seemed like he didn't want to be bothered. Most of my wife's apps didn't transfer to new phone so l had to do it myself. But by then l had reset old phone, which Verizon wouldn't take as a trade in by the way.Wish l had gone to my sister's store on South Saginaw.

Jim Baldwin: Staff was knowledgeable and easy to work with.

Samantha Gillean: Went in to get screen dix was sent else were when got there told to go back to store they have to start a claim

Dennis Martin: I HAD BEEN A CUSTOMER OF VERIZON FOR 8 YEARS AND TIRED OF BEING OVER CHARGED. I GAVE THEM 5 TIMES TO START CHARGING ME A DIFFERENT FAIR RATE AND THEY JUST WEREN'T INTERESTED! SO I LEFT VERIZON! ONE CARRIER WAS OFFERING ME THE SAME AS VERIZON BUT WERE 40% CHEAPER! THE SECOND CARRIER OFFERED THE SAME AS VERIZON BUT WERE 55% CHEAPER SO I LEFT VERIZON!!!

Donald Goodrich: Purchased two iPhone screen protectors. Also had them professionally installed. There was a little waiting before we was helped. I think they were understaffed like most places right now. Not a big deal because the service was excellent.

Tony bartalone: Great place to go if you have phone issues You may have to wait but they take care of each customersas they come in, with all the time they need.

YNS Solo: Rude bald guy in yeezeys . Don't know how to talk to people

Mr. Green: Just left the store and was helped by Marcus and I can’t recommend him enough! Very friendly and knowledgeable with the products and the plans. Was able to help me order a new iPad and even found a way to save me $$ on my bill! I never once felt like he was trying to talk me into things I didn’t need and was a great resource with choosing the right plan (which can get confusing). Thanks again!

Autumn Koenigsknecht: I normally don't write reviews but this is by far the worst experience I have ever had. This was the first time I've had to purchuse my own phone. I walked away to think about my purchuse and what I wanted to do. I wasn't sure how the trade in process worked and agreed to do that in the end. However after that, they stopped helping me. They didn't even take my old phone, which I thought was odd or help me transfer anything over. A few months later, I found that I was being upcharged because I never traded in my phone. I know, I should have realized sooner but I didn't. I'm extremely disappointed in my first phone purchuse and feel slightly deceived. I also turned down a few promotions, which is when they stopped helping. I feel like they lost intrest because they couldn't make more money out of me. Very disappointing and may even switch network providers.

Emily Becker: Charles was very short and hard to speak with. It felt like I had to force answers out of him.

Theresa Grace: I went in because once again I have the Google pixel 6 pro and constantly having issues with it but the people have Verizon are. It took him about a half hour to figure out how to fix something that turned on on its own.

Yousef Aljehani: I have an appointment, at 2 they made me wait 10 min!!

Brandon Louis: Garbage service in a capital city, garbage customer service, charge top dollar for garbage. Went back to trac phone.. unlimited everything for half the cost.

Travis Kelley: The young girl working, in an attempt to install my SIM card from old phone to new, BENT the SIM card tray. Since I bought the phone online and not at verizon, her attitude was oh take it to another store and have them look at it maybe they can fix it for you. She should be fired, her name is Heather.

Brian Dumper: Charles was on his phone the whole time so i just left

Jim Lott: Shorter wait but couldn't solve my problem.

Kathy Church: I recently went to this Verizon’s Store to see what my options were in replacing my 7 plus. They we’re helpful but I felt it was a bait and switch deal going on. At first told not eligible for the current iphone 13 deal that was advertised then told I would get $220 for turning my phone in then told opps I made a mistake it’s only $100 for turning phone in. Then told I would need a new adaptor which was not true as it turns out . I told him my son needed a new phone also but was not given any information about the offer for 13 pro max and additional $800 off on another 13 pro max. I live in the U.P. of Michigan and my son purchased a new iphone 13 pro max on Monday in a small verizon store in the U.P. and got $250 for turning his broken iphone 7 in. Very disappointed. I was wrong in thinking this Verizon Store would be a better choice than a smaller Verizon store. Will not shop here again. Also I was given a ups box to send in my phone myself while the small Verizon store my son went to took care of the whole return.

Steve Schouten: Got new phones. They helpsed us transfer data and get set up. Pretty good customer service. Sold us almost $200 in additional products, but we agreed.

Jim Camero: The people working are so deliberately slow and unconcerned about the 5 or 6 people waiting patiently for their turn. I understand customer service, however when people like myself that have other places to be and things to do, to just laugh and visit with the current customer is unacceptable. Real management would instruct their employees to be courteous while they quickly address the needs and move to the next customer! Ridiculous

Dan Palmer: The guy at the Portland, MI Verizon Store helped resolve this weird thing with my phone, something the tech guy at Verizon help center couldn't figure out.

Jake Gieras: Aulden Sigmon helped me out with my upgrades and got us locked into a new iPad for our kids homeschooling! Highly recommend!

Chase Curtin: For some reason the only person allowed to pick up a purchased phone was different than the owner, who is the only person allowed to change who is allowed to pick up a phone. When the owner drove out to the store to try and pick up the phone when I could not staff sent him away without telling him he was able to assign himself (!?!) As able to pick up the phone until he had left.This entire process the staff never answered a direct question. They did not even listen when I asked a question, meaning they repeatedly told me wrong information. When I tried to explain to them and figute out why it would not work they wouldnt listen and condescendingly told me the same wrong information. I spent 2 and a half hours at the store, the account owner drove out and we were not able to get the phone. It took that entire time to get any staff member to even listen to me and give me this information.If I coud rate this store zero stars I would.

Daniel Lane: I took my elderly mother in last week to get a new phone. After 40 minutes, and several people in front of us, I decided to set appointment for the following week. We waited almost an hour and still never got to a representative. Terrible customer service.

Mashrur Mahmud: The guys here were really helpful.

Brian Edwards: Very slow and pretty pathetic actually

Nicholas Martin: Clean building, helpful staff with a smile. Got me in and out in a hurry!

scott hempstead: They swapped out my sim card and put on my screen protector (not they should have).

Autumn Thurston: Great experience. I never thought going in and getting your phone fix could be a pleasant experience. Karen and Melissa are awesome. And they fixed my phone quickly!

Omari Mohamed: Be prepared to wait, everytime I go this store, you'll see employees come and go from the back without acknowledging or even try to help customers waiting to be seen. And they take forever with each customer.. came in March waited 2.5 hours to be seem, here now 11/18 and waiting over an hour now and just waiting.

Warant Sevdalian: The woman that greeted us was very cocky, she thought that She was all that ,I really think she was hateful because we had dark skin worst experience in my life they should close down that branch.

Dave A: Three people ahead of me. 45 minute wait. I have a life, had to leave.

DAVID L. MALHALAB: Good service..when properly staffed...

Patti Chapman: Went there on West Saginaw in Lansing.Saleswoman was CLEARLY tunnel visioned on her sales commission. We went in bcuz one of the phones was broken. We told her we needed a phone today. She said ok she'd help. She had me sign on and she took over ordering it so we could get it TODAY and whoops it's being shipped sorry so 2-3 days isn't acceptable

ronald bond: Customer service at this location is horrible. Busy location and manager doesn't pick up customers to shorten wait time. Only 1 rep. This location used to be good now its been horrible.

Bob Pelfery: Took friends there ..phone needed to be looked at.

Armando Hernandez: My experience with this store and Verizons general customer service has been extremely frustrating. I've had to have my banking institution complete a fraudulent investigation. Two days after my initial transaction I was charged an additional $300. I highly recommend keeping your business elsewhere and save yourself the grief of doing business with this store and Verizon.

Brian Matson: Very helpfull and not pushy sales team.

Amy Walker: Yea I was 2 for 2 on rude people with Verizon yesterday at both stores on Saginaw st one by mall one in grand ledge making me rethink our 20+ relationship

Kevin Edmonds: Terrible experience, had appointment to bring 2 new accounts to Verizon and Colin was awful with his attitude and he even agreed for us to go to T-Mobile. To the owner, I’m sure this type of person is not what you want working for you.

Courtney Kamyszek: David at Verizon was phenomenal. He had our phones switched to new ones and completely transferred over within an hour. We were happy with the entire experience.

Cicis Cleaning: He is very nice great customer service

Rebecca Barnes: Blake was so patient and knowledgeable in my journey of purchasing an iPhone! I’m very excited to finally have this product. Many thanks to Blake, for helping me make this decision.

ruth knight: Needed new phone. Always liked Verizon. Not disappointed. In and out with in hour. Blake took good care of all my needs.

tony evans: Excellent service every time I've stopped by

Larry Cook: Staff is positive effective and efficient

Chris Miller: Jason made adjustments in my behalfAbove n beyondand stayed after closing time to make sure I’m satisfiedGood service

Candice Campbell: They are very friendly and help you with no problem at all.

Kent Williamson: Excellent staff and service at this Lansing location.

Pat Jenkins: Knowledgeable speed and accuracy

LINDA BEEHLER: I always get excellent help at your facility. Wonderful and caring people.

Margaret Janisch: Blake at Verizon was helpful, friendly and efficient! Thank you for making my transaction go smoothly.

HANDGNR: Blake was very kind and knowledgeable, he assisted us all the way through the process of getting new phones, watches and an iPad. Really appreciated his interest in our satisfaction

Catherine Powers: DAVE IS THE BEST GUY TO GET IT DONE AND HE EXPLAINS EVERYTHING HE HAS A GREAT PERSONALITY AND I TRY TO MAKE MY APPOINTMENT WITH HIM AND BEEN WITH VERIZON FOR MANY YEARS

Eric Fetrow: Great service and knowledge team !

Leah Hayes: Jason was so helpful and patient with me and my mom. It has changed my view on customer service with Verizon and I’ll never be going back to The Apple Store. Well done sir.

Teresa Yeakey: I went in for a screen protector and they found the right one and even installed it.

Martha` Schwab: I always get excellent service at this store.

Erich Buchner: Blake was very professional and showed dignity and respect. Helpful in product knowledge, device setup and activation. He is a true asset to your organization.

Paulette George: The expertice and efficiency was phenomenal.

Steven Negus: The best Verizon location in all of the greater Lansing area. Chris is beyond knowledge and helpful. HIGHLY recommend.

Kayla Vaillancourt: Wonderful customer service!! Very happy with our trip. Will frequent here again in the future!!

Brian: Was great and speedy service .

Dan Parks: Ryan, Matt, Leah,Did a fantastic job, great customer service. Thank you

Faith Larner: Went here a couple weeks ago for a new phone and was assisted by Matt. He was very friendly and knowledgeable about the products! He answered all of our questions (which were many) and helped me upgrade my phone with a great deal Verizon was offering for my old model. It works wonderfully for what I need! Would definitely return to see Matt again for all of our phone needs! Love that they are open until 7:00p.m. also!

Tamara McAfee-Flowers: Chris Dudley was AMAZING!

Matt Ferguson: Very knowledgeable staff. Very easy to work with.

Maureen McDonough: Excellent service and help as usual.

Ben Kaashoek: Stopped in because my old phone decided to turn into a brick unexpectedly. Matthew really helped me out. I could not be more happy with the service here.

Ethan Kolberg: Matthew was a great help and made the experience fun and easygoing.

Ariah Kolberg: Got my new phone yesterday! The English guy Matthew was fantastic! Kept us occupied with conversation while waiting for phones to transfer!!

Jeni Gauss: Excellent service by Matthew!

Chris Wood: This has become my new favorite Verizon retail location! Quick, knowledgeable service, and Ryan was so helpful!

Kayta R: I went to the Verizon on Jolly and Matt helped me switch phones. He was great and answered all the questions I had!

Jason Woollet: I have worked in customer service and have to say that in have never received customer service as good as I have today.

Jennifer Le: Thanks Ryan for the great customer service!

Abraham Marinez: Had great and professional service.. thank you Chris!

Alex Pa: very friendly atmosphere for sure. Went here to see about upgrading to a new phone spoke with Matt cowing he showed me a few options and was more than willing to answer all the questions I had. Definitely check this place out they go above and beyond to make sure you get quality customer service and all of your questions about new devices are answered fully.

BurlyMFKN Sharp: The English guy is the mfkn man.! Very friendly very nice and helped so much.!

Bryon Harkness: Matt was very helpful and knowledgeable about ever part of the process got a new phone and was out less than an hour Great Experience