Best Apple Sterling Heights Near Me

Rob Pippin: This place is absolutely terrible. If I ever conducted business like this, I would be out of a job I go in yesterday. I had appointment at 6:45. I don’t get seen until 730 when there’s only five people in the store for them to tell me that my battery is expanding and they won’t be able to make the repair because they close in a half an hour so when I come back today, drop my phone off and wait two hours to go back in for them to tell me that they forgot to have me sign so they can work on my phone so that I have to wait another This place is absolutely terrible.

Katie Foster: Linda did a great job taking care of my laptop.

Ronald Diebel: Best mall ever.

Woody Oraha: This location is a lot better than it used to be . You wait less and you get service faster and finely there nerds are smart . 😃

Cheryl Cattane: I wanted to put one of the phones on my line on it’s own Apple ID. The wait time was decent. The technician was very knowledgeable. Explaining each step of-the process as she worked. And it was fast and easy. If I need an Apple Store again I will return to this one

Дима Бруньковский: Отличный магазин

Jenna Sakofske: Today is Wednesday march 29th 2023. I think it was Pam who helped me with my devices and multiple issues today and she was very helpful .

Tyler Shores: I've definitely lost count of the number of different Apple Stores I've visited over the years, but I think this was probably the best of the entire bunch.Every single person there was friendly, knowledgeable and provided excellent communication on everything.I had some issues right out of the box with the machine that I purchased, but they all handled things terrifically in spite of the challenges.Great store experience, I'd give them a perfect 100 out of 100 score.

Alania Jobe: Dj, KY are the bested. Came in for my daughter's iPhone and they resolved the issue within no time.

Debbie Stallings: I had an appointment this morning. The guy didn’t fixed my problem but changed every setting on my phone. I’ve been trying to get it back to the way I had it all day. I wish he would of fixed my problem. Now I have to waste 2 more hours to go back so they can fix it!

Mary Jo Mathisen: Nick did a great job diagnosing and correcting the problem with my HomePod. He was also very friendly and a pleasure to work with. Thank you Nick!

Tyler Finney: I came to this store in December for a repair on my AirPods, I made sure to get a diagnostics ran and they got cleaned 2 times, when I came then they were super helpful and told me they could repair them but it would take 45 minutes, I wasn’t able to get them repaired cause I had a flight an hour later so I asked if I could come back in another time and they told me I could anytime before my warranty expires, I came in today to get them repaired and was told the wait was 10 minutes, 25 minutes later I get a guy who tells me that they won’t cover because they are dirty so my warranty won’t cover it, he then hands me 2 alcohol wipes and sends me on my way, I told him I’ve had them cleaned before and explained I came in December but obviously he didn’t care, I drove 40 minutes to get here to wait 25 minutes for no help and 2 alcohol swabs, thought this store was better than that but obviously I was wrong, wouldn’t recommend for repairs.

Luke Heid: Giselle helped me out with buying my iPad, and she was terrific! She was knowledgeable and asked me the right questions to make sure I got what I needed, but did not try to up-sell me anything I did not need.

Deb Ward: Just got “upsold”.Don’t shop in person.Buy from Apple online.If you shop in person without being fully informed they will only have most expensive option available.

Michael del oeste: Bought a phone for my son's birthday gift and a LOUD shout out to John Mark who patiently and tirelessly assisted and helped us with the purchased and activation. The store is nice and conveniently located inside the mall.

The Delivery Guy: It's was fine

Jill S.: The store itself is fine. Like all Apple stores, it is extremely busy, rather loud and too warm. But it is very clean considering the amount of traffic they get. The displays are set up well so anyone who wants to browse can do so easily.I didn't catch their names, but both of the employees I interacted with were outstanding. The young lady who checked me in made sure I was assisted quickly. I was seen by a tech within 5 minutes. He was very professional, efficient and knowledgeable and completed diagnostics on my iPad without delay. Unfortunately, due to Apple policy regarding "vintage" devices the only thing he could offer was to have it sent in to be exchanged for a newer refurbished unit, to the tune of at least $600. As this device is in perfect condition I'm not ready to do that; I'll just have to plug in and he completely understood. I appreciated that he didn't try to push it to make a sale.The young lady who greeted me also stopped me at the door to see how things went. She apologized for their inability to change the battery and actually seemed quite sincere in her apology. So, these employees get high marks for customer service.I don't fault the store employees for Apple's policy on vintage repairs, and having worked in IT for over 30 years I know that stocking parts for old devices isn't always possible (and certainly not lucrative). I do wish that I'd been able to get a definite answer on this before I wasted my time and that of the store employees. Their service site stated that not all vintage repairs could be done, but since it gave me a price estimate it seemed a battery replacement would be possible. I did try calling prior to setting up this appointment and was given an obviously canned reply to go into a service center for evaluation. Oh well. I needed to get out of the house.

Randy B: Always great service, and knowledgeable friendly staff

Maria Haddad: Michael was very helpful! He really listened to what I needed my iPad for and was thorough in recommending the options available. He gave me a thorough explanation on the ways to backup my old iPad to help preserve the memories I had on it. It was a great and welcoming experience :)

David Wodecki: Worst experience, guy didn’t care about what the customer had to say and feel. Had to be a corporate shrill all the way

Elizabeth Roberts: I am so grateful for my amazing experience here!! My Samsung Galaxy S9 had been fully submerged in lake water for more than 30 minutes, and I had no hope that I would be able to use it again. None of my photos/videos were backed up on Google drive or shared with anyone who could access them. When my phone sank, my heart sank with it... to think that the last several years of memories were gone!After drying out the phone in front of a fan for about a week, I took it in to Marco. He saw that everything was corroded inside, and originally he didn't have high hopes because the phone was stuck in a loop trying to boot up over and over again. He sent my phone in to a specialized repairman who only does private work for local businesses. He did not even charge me a diagnosis fee for attempting to fix it, and I was told that I would not be charged anything if the attempt was unsuccessful. I was crying tears of joy to hear the results: the repairman was (SOMEHOW) able to fix my screen and the whole phone after replacing the battery!!! I thought it would only last long enough for me to save my photo/video data, but it actually still works... more than 6 months later!If that wasn't incredible enough, they completed the work quickly - even working on it over a holiday weekend - and only charged me $210 for the whole repair. The memories that were saved were absolutely priceless to me, and I fully expected a higher cost for such a miraculous turnout. Needless to say, I cannot recommend this place highly enough!! Thank you again, Marco!!!

Max Douglas: This is the only place I go to for my repairs. I won’t go anywhere else.

Keith Sciacca: I have had several phone repairs in the last few years and I can tell you the best experience I had was with emergency phone repair. Marco is very knowledgeable and prices are affordable. They are fast, convenient and really good at what they do.

LaTanya Carothers: Very happy with the service at Emergency Repair. Fixed my phone and now its like new again. Thank you!

Fred Schneider: I have been sending my most complex repairs to Marco for years! I own a cell phone repair store and when I receive repairs that are too complex they got in a box and to Marco. He does a great job, thoroughly inspect the phone after repair to make sure it is working perfectly! Marco is extremely good at what he does!

Gnanadeep Akula: Tried to rip me off. I got a new battery along with screen for less price than what he quoted for just the screen.

Steven Seip: Marco does excellent work. Removed a virus from my phone and was able to recover all my data. So awesome and helpful!

Yaroslav Shul: Owner was very polite and kind. Did amazing job on fixing my phone.

cell wifi: the best in the area.

Samantha Benaglio: Very friendly and honest

SkinnyGuy Fitness: Marco the owner was super cool price was 25 less than everyone else and after another more expensive place ordered the wrong screwn I went with his shop and he took the time to make sure it was the right part and the phone is working no problems after repair I will be a repeat customer!

Nikki Hopson: Thank you for everything!

daniela mailat: If you need quick and reliable service, go see Marco! He is professional, friendly and patient. Thank you for helping me save money by not having to buy a new phone 🙏🏻🤩

Sasho Stefanovski: I found this store thru a Google search and it lived up to all the positive reviews. Phone was repaired quickly by technician. Honest, knowledgeable, and expeditious. Thanks again for your help!

Dorcas Scott: This place is amazing. Saved my Samsung note 8. My stylus pen broke off inside and I couldn't get it. The guy spent time working on it and eventually got it out. Thank you so much. I highly recommend Emergency Phone Repair!!!

Rana Najar: Thank you so much you help me a lot

Mike Elabiad: Fixed my phone and saved all my data. Very happy with the service I recieved. I will be back with any other issues. Thank you.

David Cartmill: Saved my phone and my information. He is awesome!!! Thank you for everything!

Milad Gorya: The best person he does the best work and good prices

Rebecca: High Recommended Best service ever Always Honest and here to help. I wouls awlay go back here rather than go anywhere else. Thanks for your help Always

Martin Howard: I am so glad I found out about this company it's the best number one

TayDaKiss: If you ever need any repair to your mobile device it look no further!!! I needed my probe cleaned on my IPhone and was cleaned less than 10 minutes!!! That’s just the good the part the great part is that it was for FREE!!! Yes you read that right, for free!!!! Other places will charge you about 50 bucks. If you’re in the Sterling Heights area come in and see Tyler he’ll take good care of you!

Lucy Melchi: They fixed my phone quickly and it works perfectly!

Nena Williams: My son dropped his phone and the screen was shattered I brought it in and they fixed it in about a hour it was fast and friendly customer service phone looks brand new

Maria dolan: The staff was kind, fast and honest. Highly recommend. The motherboard went out and they didn't charge us for evaluating the problem.

DW Games: Quick and very understanding

Ryan Yousif: They were professional and offered different options. The work was completed quick and they did a great job as well!

Lana Szymaszek: Excellent customer service

Andrew Neagoe: Did a great job of fixing my phone and came in cheaper than initially quoted since it was a different part that needed to be replaced!

Candace Bost: Store was very clean the staff is very professional. Will recommend to anyone.

Ted Wissner: Fast!!!

John Hammell: Great experience, fast and quality service.

Kathren Haist: Took my phone in to get the port cleaned out and there was no charge. We always have awesome service at this location. Thanks

woliam oraha: Come on u break I fix $50 for cleaning the phone speaker with air really??!

Nick Stabile: The screen protector on my Samsung Flip 3 had a several small cracks in the seam and I spoke with Donny about the replacement. I took my phone to the Van Dyke location and spoke with Donny and he was professional, knowledgeable and courteous. Donny replaced the screen protector and everything went perfect.I highly recommend working with Donny if you need repair services.

Barbarra Inskesp: Nice

Kasey Gravel: Quick and cheap!

frasjha williams: Good customer service from Terrell and Donny

Lauren Hurt: Fix my phone same day!

AB Sandhu: I came in to get my Google Pixel 6 Pro's screen replaced. When I called earlier, the person answering the phone was quick and attentive. I stopped by after work and I was stunned by the due diligence, friendliness, and effort put in by Jake, the gentleman working there. The price wasn't too bad, the price for the screen usually runs about $200 without adhesive type or tools to repair the phone, so $300 is not bad for service plus 1-year warranty included.Again, I was so surprised by how quick they were. They had all replacement parts on hand. I came in after work and they were able to have it done by 7pm. Definitely go here if you have smartphone repairs.Edit: I dropped my phone again, and I'm glad I returned to the store! I felt very well taken care of!

sam Gorgees: Great service thanks sally

Rose Kaye: Best cell phone locationThanks SallyYou give me the best dral

masoud sharrak: Best costumer service thanks sally

David Grund: I love coming to this location. They so knowledge and know everything

Amy Boutros: I usually don't like to put a bad review but my husband got me a new phone so went there to transfer apps and contacts from the old phone to the new.Salena helped us, she was nice but screwed every number I had with different contact pictures. Half of my apps and contacts were not transferred. She said will take 2 hours. So we left and she literally called us after 5 minutes saying we can take the phone. Very frustrating that now I have to do it my self because I don't want to go back there again.

James: They were the best. Helped me with everything I need

Bernie Tratt: I used to go to this location all the time and always took care of me, I was there last week, the worst service I ever gotten, I will never go back there again, they sold me a tablet and never told me I had a monthly charge, sold me a cover for it that doesn't even fit, I have been a customer for a long time but sorry no more

Thomas Kuczewski: They are the best customer service. I love coming to this location. They so knowledge and know everything

Megan Scully: Sally was amazing! She got me a great phone for my switch over from BOOST. She was fast, completely nice and professional and so helpful. If you’re trying to choose which Metro to go to, go see Sally at 18 mile & Ryan!!!

Ratko Ristoski: Great customer service thanks sally

Kola N.PJ. Gojçaj: best store i been good people

Evan Ronaldall: They are the best and the store smells amazing and they really helpful and smart

Ako Sako: They are the best and the store smells amazing and they helped me with everything. They really smart and know what u need help with

Anja Armstrong: I went there to pick up a replacement phone and Keondra and Kyle where very helpful and answered all of my questions. They went above and beyond there job to help me with all the questions I had, they both deserve a raise.😀

Amber Johnson: They will steal you money they will make you payment but automatically reverse it had to pay my bill TWICE because of them and they wont give a refund so now I have too deal with the bank......NEVER go here

Grace Palkowski: Great

Dragan Vujosevic: Best costomer service thanks saly for making my phone work

Mohamad I'll Hassan: thanks for all the help and great customer service and thank you for transferring all of my stuff from the old phone to the new phone when different location told me they can do that

Anna Fryzel: Best deals, even better customer service! Highly recommend taking your business to this branch of MetroByT-Mobile. Outstanding customer service provided by Manager Sally who was professional and very efficient in meeting all my needs at a last minute emergency walk-in. Thank you, Sally! My business will stay with you 100%!

Dastany Amith: I’m so happy I went to this location I’m Verizon coustmer the only switch my SIM card and they didn’t transfer nothing and I had a lot pic of my mom and family they couldn’t transfer I went to this location and sally helped me and transfer all my stuff and didn’t even charge me best experience I had at any cell phone store thanks again

Jane: Great service. I had a problem with my Google phone and found out it was under warranty and they said to go here. So I got an appointment the same day, went in and in two hours it was fixed with no charge to me.Can't beat that.

Adam Milenkovski: They're were great. I left very happy

Tony: I forgot his name but he went out of his way to fix my phone. I hope for the same service when I bring in my laptop. Thank you!

Mike Sheldon: I want to give a thank to ubreakifix for helping me out getting my daughter phone fix today thank you guys so much and again thank you so much

Regina Decker: Elias and Colin & Techs areSuperior in their field ofTechnology. They exceed the limit in Customer Service And fixing your problem. Hands down..you couldn't pay me to go elswhere. 5 Star

Starsha McCrary: Fixed my ipad, it was quick and a great price! All smiles…. I’ll be back when I need help with a device.

Julia Whicker: Service was friendly and fast.

MsMoua01: Got my phone issue fixed. Thank you!

Glenn Wachocki: Got a great price on used iPhone 12 Pro! Definitely recommend 💯

Timothy Gilbert: Excellent service at a fair price.

Amy Page: Excellent customer service! Highly recommend the Sterling Heights/Shelby location on Hall Road. Ask for Elias - he’s very professional and easy to work with. Provided and installed a new screen protector within minutes of arrival.

Juliana Burgess: Great place to deal with. They were able to fix my sons switch the same day. A little pricey but cheaper than buying a new device. I'll definitely be back for future breaks!

FilmDirect Co: Got my phone fixed last week. Great price.👍

Sherri Williams: The Manager was very polite and had great customer service. He was able to fix my phone very quickly. Would rate higher than 5 stars if it was an option.

dyslexiclad 445: Got my iPhone fixed for a decent price they told me it would take 1 hour but it only took like 35 minutes and they told me it came with a 12 mouth Warranty.

Kegan “Daken” Pasmanter: Always a good experience here, I've always had Google phones so knowing they have genuine parts and access to representatives from Google always makes me feel better about the quality of service I'll get. Their prices are definitely fair for the service they provide

T _: Nicest people!

Peter Gernand: Elias was helping to get the program on getting us started with solving problem. He was very easy to work. He was very understanding about my problems.

Dawn Meredith: Very impressed with the speed of my repair. They went out of their way to find that the sensor repair was covered under the warranty. Yay! Thank you!

Gary Kirouac: First I called they were very helpful they verified that they had the parts in stock. Next I went to their store. So easy took my information gave me the price. Less than 2 hours later it was completely fixed.