Best Audi Dealer Sterling Heights Near Me

Shahid Jamil: My wife took the car in for service. Service was excellent, Dani in the service department was great!

Andy Yin: Great friendly service from Mike T and finance manager John K. I came here for my first Audi purchase and was expecting to be intimidated. Mike was open and honest about everything from the beginning and kept in good communication with me for a week before finally picking up the car. Looking forward to being a returning customer in the future.

B K: Second time I went to this dealership. Pretty lethargic team and manager never met me to discuss deal

Kenneth LaFord: Don’t drive as many miles as I used to so I don’t frequent the Audi dealership as often as some. That said, when I do service is always better than many dealerships I’ve used in the past. Last time was just an oil change, but when they finished I was totally pleased with time involved and cleanliness. They even cleaned the mats that had a winter’s worth of dirt road living (I was embarrassed bringing in to dealership). Thank you Dani and Audi of Rochester Hills.

Grant Carey: Brian was fantastic from start to finish. When I expressed interest in the car, he took time to FaceTime me, so that I could see the car remotely before committing to making the trip. He made the deal seamless and was not overbearing. Most importantly, everything was as advertised with no surprises in quality or pricing. Would strongly recommend Audi of Rochester Hills to anyone.

Jeff: Very pleased with the service and professionalism of the staff at Rochester Audi. Great customer services, with a nice lounge for working while I wait. Maintenance reminders and scheduling online was effortless. They also did an excellent job of cleaning the interior of my car and washing it! Very pleased! Thank you Rochester Audi.

John Dickey: As I was navigating the process of obtaining a new vehicle, I have been extremely pleased with the care given by Brian Bucholtz. His direct and clear approach regarding the purchase versus lease helped me decide to lease. And he spent a substantial amount of time educating me at the time of pick up of all of the technology. Of course, the Audi SQ5 is a great vehicle. But it is Brian who made the difference to me. I highly recommend him to any prospective buyers of an Audi.

Michelle Bedwell: Gouging on oil changes. They charged me $250.00 for an oil change. The next day I received a coupon in my eMail for an oil change for $116.00. I called and asked if they would honor it and the answer was no. Rochester Hills Audi just lost a customer….over an oil change. $250.00 for an oil change on an Audi Q5 is outrageous. Never again.

Moe Siddique: Great communication with about service from start to finish! Finished service request quicker than expected.

Nick Dutchievici: We were in the market for a new vehicle for my wife, so we called Audi of Rochester Hills and we knew from the minute the young lady answered the phone that we had made the right decision!We came in the same day and we were introduced to Mike Toneica, who was the sales associate assigned to us, and he was just a pleasure to work with! Very knowledgeable, professional, and was able to get us the exact vehicle and specs that my wife, Dawn, wanted.Everybody, from the general manager, Elie Daher, to the pre-owned car sales manager James Zelenak, to the finance manager, John Karan, was an absolute pleasure to work with!Me and my wife both highly recommend Audi of Rochester Hills for your next vehicle purchase!

Koshanik Cade: Today my husband and I went to this dealership to look at the Audi Q7 for the reason, we’re in the market to get out of our 2022 Lincoln Aviator very soon. We walked into the store and not one person greeted us… at the very least say “Good Morning”... As we walked around and sat in a few vehicles my husband eyes met with a few associates, still not a word from anyone. It’s unfortunate in these times when our economy is all over the place, a business establishment as big as the Audi brand they’re not requiring SUPERIOR customer service from their receptionists to the general manager, from the time a potential customer or returning customer walks in the door.We’ve alway purchase all our vehicles from one of Detroit Three for a few reasons, to support our friends and family who work for these companies, quality of the vehicles and most of all their service. But this time my husband decided we’re going to check out a new brand to see how they compare… well my expectations of how it would be and the experience deeply disappointed both my husband and myself.To be fair we did get an apology, after we called and expressed our disappointment to the general manager. He said all he could do is apologize and hope we’ll consider shopping with them since they’re a “Champion Dealership”…They might be a Champion Dealership but they sure not a Champion in my opinion, not when it came to simplest thing of superior customer service. So we’ll spend our money with those who appreciate our time and our money spent with their business.

Isabella Pllumbi: Took my car in for an inspection and lightbulb change and they did a phenomenal job! My car was available in a timely matter and they really honor their warranties. Overall, I’d describe this dealership as attentive and thorough with great customer service all around.

David Elias: Audi of Rochester is a beautiful dealership, but the quality of its employees outshines the facility. My sales associate, Susan McClain, went above and beyond to obtain the exact spec vehicle that I wanted. The sales manager was also extremely helpful in the difficult task. My recent interaction with service associate Mark was another positive experience. My recent lease was my second from Audi of Rochester Hills, and not my last.

Cole Fullerton: Liars and scammers. Go anywhere else to purchase a vehicle.

Joseph LoDuca: Brian Buckholz and Chris Steele went over and above to find us an Audi with the exact features we requested. They will do the same for you!

denis thornton: Start to finish was great. Jim S is a pleasure to work with

Adam K: Browsing online pre-owned vehicle apps led me to this great dealership. A coupletest drives later and I now have my first Audi. Experienced sales team made the process enjoyable.

steven b: First class dealership and staff! My sales person Brian is one of the best sales rep I ever met within the dealership world. He treats people with honesty and respect and it shows! I would highly recommend Brian and the Audi Rochester team!

Mustapha Elkhatib: I had an excellent and pleasant experience working with Zahraa. From day one, I noticed that she didn’t pressure you and was instead always helpful. She simplified the process for me Abd her communication was impeccable. Definitely found the right spot to shop at.

Charles Rodgers: Great service, very professional an they completed the recall work on the vehicle in a timely matter.

sunny ghelani: I recently had an experience at the dealership that was quite disappointing. I brought my car in for routine maintenance, and the service I received was subpar. The staff members were not very helpful or friendly.

Dawn Butler: I searched all over Michigan this past week looking for a Q5 Prestige and found the perfect Q5 online at Audi Farmington Hills.From the moment the receiptionsit picked up my call and transferred me to Eve to the moment my new car was delivered to me at home the customer service was stellar!Everyone at the dealership was well informed and professional, the sales team clearly understands customer satisfaction is their number one priority.I can't thank Eve and the sales team enough for making the purchase process of purchasing my Q5 Prestige an absolute pleasure.

Javian Macon: Customer service was great! Only reason I don’t give it 5 stars because I feel my time is wasted. I purchased a car on a Friday, and was told I could not take it home because the check engine light was on. Of course I was not happy about it. Because I test drove it the day before and it did not have this issue. So I was expecting to have it on Saturday. I’m upset now because on Saturday right before closing I was told they only had 1 tech with appointments in front of me. I should not be considered an “appointment”. The vehicle was a certified pre-owned 2019 Audi Q8 in good condition to begin with…Now I have to wait until Monday.

Martin Morin: Unbelievably great customer service all the way around

Mikko M: My 5th Audi from Audi of Farmington Hills. Always friendly, knowledgeable service keeping customer's best interest in mind. Thanks Lee!

Jeneen A: I absolutely loved working with Z at Audi Farmington! She was the kindest, respectful and knowledgeable representative. The best experience!

Alhan Beydoun: Amazing experience. Everyone is so nice and helpful. Marino helped me find my dream car and made the whole process so easy. Highly recommend!

Jonathan N: I had the pleasure of working with Jessica in the service department and she made my life easy. Took care of my needs, worked around my schedule, and I didn’t feel pressured by servicing more than what I wanted. Good service by the rest of the team finishing in timely manner!

Michael Adams: The sales staff are nothing but wonderful and when I took my car back for some work the service staff were awesome too! When purchasing the car, they did not try to sell me things I didn’t need and were open, honest, and fair! I cannot say enough good things about this dealership! They put me on my dream car!

Lindae68wwewww2 Stevens: Dazmon was very helpful and professional. Service was completed at time promised.

Wisam Toma: I loved the service at the dealership. Z was my sales representative and she was very professional and helped making the process painless and easy. Jennifer was also the finance manager and she was also professional and efficient and made the process easy and painless as well. I totally recommend the place very friendly and for sure recommending Z to everyone as one of the best sales rep I dealt with. Thank you again Audi of Farmington Hills, Great Staff.

Craig Wills: Stopped going to Audi Farmington Hills for service after our Audi's completed their service contracts. We tried the dealership again this week with our Q7 and worked with a new Service Consultant (to us), Emily Mcknight. She was great. Better then any Service Consultant we have delt with in years. She understands what it means to be a Service "Consultant". The other ones, in the past, were just Service Cashiers. Request Emily when you take your Audi in for service. Very positive experience.

m j pannucci: Purchased an SQ5 from Audi Farmington Hills, and it was the most fun I've had buying a vehicle. From my initial order last year until I drove off the lot, I was a valued customer. Both the salesperson and finance manager were very transparent with the timing, costs and options. I never felt like Audi was just trying to get more money from me, like other dealerships have done when I am purchasing a new car. I also enjoyed that Farmington Hills has a special area of the showroom to prepare and show my new SQ5 on the day I pick it up. I look forward to buying another Audi.

deshaun willingham: Dealership is very clean the staff is welcoming and assisting. Everyone is very attentive. Refreshments was always available. A quality clean vehicle with a full tank of gas is provided at the time of service.

Shaleontyne Constantine: I had an awesome experience from beginning to end. Patrick helped me pick out my new vehicle and get it ordered and provided tracking all throughout the process. Then Grace came to my home to teach me how to use all the features in my cool new electric vehicle. So pleased!!! 10/10 recommend.

Amir Al-homoudi: I am very happy with my purchase of 2018 Ranger rover. Thank you Z for a great experience, you made everything so easy for me. If you’re looking for the best in the business ask for Z.

Fred Doublestuff: Drove out of my way for a test drive, vehicle was sold , fine but the staff was so unprofessional and rude

Derek Wang: I would give negative stars if I could. My attempted purchase with this dealership was a disaster from start to finish. The salesperson ordered the more expensive trim without confirming with me first. The purchase manager lowballed my trade-in by $1500 despite a firm offer from another dealer. The salesperson canceled my appointment 1 hour before the scheduled delivery of the car because they failed to complete the loan paperwork despite sitting on my banking info for weeks. They are delaying refunding my deposit with excuses including: "the cashier has gone home" (before the end of the business day), "we've upgraded our system and no one knows how to give refunds", and "we MAY write you a check" (instead of refunding the charge on my credit card). However, there is a silver lining to this nightmare. I stopped by another dealer the night of my canceled delivery and purchased a better car with a nice discount.Update 1/31/2023:The dealership's central office responded to my experience, and refunded my deposit via a check. I appreciate their effort in resolving this.