Best Car Finance And Loan Company Sterling Heights Near Me

Jim Swink: Very pleasant staff, they were correct on length of wait time for oil change.

Meghan Priem: Always fast and friendly

A Fisher: Visited again in May for new tires & oil change. Great Service, friendly staff

Mike Newell: Had a great buying experience at suburban Ford of Sterling Heights. Everyone I met was very professional, especially my salesman Brad Klein. Would definitely recommend.

Gary Vollmer: I had an appointment. They kept my truck for 12 days for 2 recalls (master cylinder and door lock actuator), charged me $635 for a transmission flush and oil change and wanted to charge me another $1500.00 to replace a blend door actuator, which they messed up when they replaced the faulty navigation system. I replaced it myself for $25. My transmission still makes noise after it heats up, which is actually why I took it in to begin with. Needless to say, I’m not satisfied.

Russ Donelson: Outstanding service and communication!

Veno D313: Be careful dealing with these people.

James Emch: Vibration issue with my hood at 70 mph, thought it was fixed by wheel balancing. Quickly discovered it did not fix the issue called to make an appointment they don’t have any says the service person i used for the service. Frustrating when you take the time to go to the dealership sit for 2.5 hours for oil change and wheel balancing and problem still exists. What i want to hear is come in and we will figure it out and take care of you sorry for the inconvenience.

vito asta: helpful as usual, got my truck back quick. got it delivered ,even better. thanks.

Elana Bodzin: Brad Klein and the team at Suburban Ford of Sterling Heights are fantastic. I have gone to him for years and will only lease cars through him. Highly recommend!!

Mike McCarron: as always, very courteous and efficient

Dan Martin: Brought my vehicle into Suburban Ford about 10 days ago. The most important part is the team was able to fix the problem ( which was a water pump issue that is a lot of work since you have take a lot out to get to it. The reason for the 1 star is my service rep Brandon was completely zero help. On at least 4 occasions I'd call or text the number they want you to use and would be promised a call back by him for an update and he'd just never call back. It happened several times in the first 5 or 6 days they had the vehicle due to someone not even looking at it yet. I'm not upset in the least by that because I know how busy the service department is right now. The disappointing and infuriating part was that there was no communication. I pointed this out to Brandon on many occasions either in VM or on the phone with him that I would appreciate if he kept me better informed. He always said he would and did not. Even on the morning it was getting "buttoned up" (his words) I asked him for communication either by text or a phone call later in the day so he could tell me if it was done to pick up. No call or reach out happened at the end of the day again, and I even reached out by text and a phone call later that afternoon, neither were ever returned. I have family and friends that have worked at Ford for years, but I would never in good faith recommend taking your car there after this experience. I got a real chuckle as I was leaving when I was asked to make sure I filled out the survey that was coming. As you wish...Best Regards,Dan Martin

Mike Kramer: I have going to Suburban Ford for years. Great sales staff and customer service are second to none. I have purchased and leased several vehicles and never had a bad experience. I highly recommend this dealership.

DS: Avoid the dealership at all cost!!!!

Neil Kapolka: Excellent experience at Suburban Ford

Vincenzo Gigliotti: Brandon worked hard to make the purchase process smooth and easy.

Mike Chowan: Kristy Jimenez is great!

Leon Niewoit: Check out Matt Drogosh for a wonderful sales experience!

Andrew Hale: We purchased a demo eTransit from the dealership. Salesman was very polite but not very transparent and slow to process a deposit refund. I thought I was buying a vehicle that would qualify for the EV tax credit but after purchasing the van I found out the dealer was only discounting the vehicle to pass along the tax credit. Great, I did get the tax credit, but I was led to believe I was getting a discount on the MSRP for buying their demo van. Then I was forced to purchase a $2500 appearance warranty package because it was already on the van so I had to pay for it? So very bad taste regarding my sales experience but it wasn’t my worst experience ever. However, my service experience was terrible. Back in November 2022, I took the van to a EVgo @ Meijer for rapid charging but learned the van could not communicate with the charging station. I took the van back to Suburban of Sterling Heights and they performed a software update. Whatever update they performed did not fix the problem. I came back to the service department at Suburban to look at it again. They kept the van for several days to assess. It was determined that the charging plug needs to be replaced but was on backorder due to supply chain problems. After waiting 3 months of not being able to put the van out on a service route, I took the van to a more local Ford dealership for service. Within 48 hours, they fixed and took my van to 3 different rapid charging stations and verified that my van connects to the rapid chargers. To my understanding, the fix was a software update. After nearly 5 months of ownership, we can now place this van into our fleet.Business Fleet managers, I would not recommend Suburban Ford of Sterling Heights due to nontransparency of the sales department and the lack of experience of the service technician(s). I am leaving a two-star due to the service staff. The service guys were polite and were happy to help to the best of their ability. I am fully aware that EV’s are new and we are all learning together but my whole experience was less than unfavorable. I will work with my local Ford dealership for any future sales or service needs.

Neal George: Jeremy was my salesman and it was the easiest and best experience ever getting a car.

Brian H: I should have trusted my instinct not to purchase a used vehicle from a company that prides itself on "volume sales" at any cost. Had a costly issue that wasn't revealed to me until about a year after purchase - a headlight was literally glued into the socket and couldn't be replaced without the entire headlight assembly being replaced. There's absolutely no way I could have known this until after the headlight burned out. Was told hey, sorry man, maybe go to a junkyard for a replacement.Struts started going out after about a year of mild driving as well, oopsie doopsies guess that's on me too.On the positive side, I've been making payments faithfully, my credit score is way better, and I'm gonna trade this thing in soon for something better from elsewhere. Strongly recommend against buying from this dealership.

Rachael Wojta: Nope, nope, nope. I bought a Fiesta from them back in January that I have had nothing but issues with. I wasn’t going to say anything, but with the continuous disrepair that this car exhibits as time goes on (with 38k miles), I have to express my disappointment. I am paying over the average and fair cost of this car, under the assumption that it would function properly being a 2019. I hadn’t had the vehicle for two months and the defroster started to malfunction. They wanted $445 to repair it. Now, my sound system is going. Not only that, but they sold me an unprogrammed key which I was told would take about “10 minutes to fix”. Service said that “they don’t know why they said that” and I had to take my limited PTO to get the key programmed on a different day. Just has been overall an unenjoyable and inconvenient experience. The only silver lining has been Jason at service. What an awesome guy.

Rob D: Buyer Beware and don't make the mistake I did and buy a used car from Suburban Ford of Sterling Heights. Less then 2500 miles and it has been in the shop several times for over a month. Overpriced used car, defrost did not work, alignment was off, rear suspension clank and poping for a recall that was never done, bad front wheel bearing, leaking front axle seal, leaking rear main, leaking trans cooler lines, bad rear wheel bearing and that is so far. The cost to fix this overpriced car and the rental car I had to get so I could go to work should serve as a warning to you, don't make the mistake I did! Buyer Beware!

Mark Baker: Overall ’m very satisfied with my vehicle purchase. Staff was very nice the entire time. Everything went very smooth. My only issue I had was trying to contact my salesman after to ask a question he seemed to just disappear. So that was a bit of a disappointment.

Zackary Boston: A bait-and-switch the prices on you do not recommend. They will add about 1200 in fees from their listed price. Clearly a very shady shady dealership and the manager was an asshat

Bob: Buyer beware! Before purchasing a vehicle from this dealership be sure to Google the VIN number. You have a good chance of locating the auction it was purchased from, the price it sold for and if there was damage (most likely it was in an accident) to the vehicle. Don't get scammed.

Chris Walker: I got to give it to them! I was a customer from hell and they dealt with me 100% professional. 😂 They got me a better deal then I came with. Go See Hunter Hoppe, they took good care of me.

savannah schmidt: Please read entire review . I was a returning customer to this used lot . I was there in 2017 and purchased a vehicle everything was smooth .Unprofessional communication between hunter , and the financing managers.I went back to this dealership to purchase another vehicle and talk about a NIGHTMARE ! Let me explain .. So I inquired about a 2020 ford escape … I was original suppose to work with Isaiah ; but the day of driving all the way up there he had to leave early .. Ok so when I walked in I got greeted by hunter .. The car I was coming in to look at wasn’t even on the lot . It was down the street getting a new windshield , so I walked In and stated that I was already financed through my bank and because they were a preferred dealer through BOA all they had to do was pull my reference number to get my loan conditions and stuff .. Hunter and one of the finance manager mike were adamant that they can’t pull my loan through a reference number … LIES ! BOA said they could . Instead this dealership didn’t like the fact that I didn’t wanna do “in house financing” they ran a credit application to my bank without my consent and had numbers mixed up which caused my bank to flag me since I was already approved through them ! After back and fourth with hunter and the finance manager I had enough ! They kept asking for tax documents which was in correct since my bank had already did all that ! When I went in today January 13th one of the managers came to talk to me and his exact words were “you can’t walk into my establishment and expect a car without financing” I said sir I’m already financed !Needless to say I went across the street to Serra whelan Chevrolet who’s also a preferred dealership and guess what ? I walked off the lot with a 2019 Chevy blazer ! And guess what ? They were able to pull my loan through the reference number ! After suburban screwed up they had to call my bank and fix everything! I would not recommend this dealership !! Lost out on 25k because they wanted me to finance through them ! I highly recommend Serra whelan across the street ! Hands down ! Don’t waste your time here ! It’s gone down hill since 2017! Also when I asked for them to shred my paper work 📑 they through it in a locked box instead of actually shredding it ! Stay away ! Gladly took my business else where ! Here’s a pic of my new beauty that I got across the street

John Chalawich: Had a very good overall experience with the dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 days. We wanted to make sure we did our due diligence and took our time doing research and made sure the vehicle we bought was right for us! At no point did we feel pressured or swindled as some of the other reviews said... They understood the first vehicle was not as good of a match as we wanted. Upon leaving the first day Bryan mentioned there was another vehicle that had become available as we were preparing to leave and it was simply a suggestion as we had a specific model and year we wanted... Only having a short window of time we took it for a quick drive and actually really enjoyed it but had no time to do research it to make sure it's history and safety logs checked out. After our brief 2nd vehicle test drive we had said we liked that car... But had no more time left as we had another appointment. The Manager said, no worries I totally understand we want you to be in a vehicle you are comfortable with and feel good about wether it is with us or not, take your time and we will hold the car, no deposit for you if you would be able to come back in the morning tomorrow? We of course said sure... There was an opportunity for me to do my research to make sure it was what we wanted and it was a good and safe purchase for my son as this was his first car! He saved up for 2 years and paid cash for it!! $8200 is a lot to pay for a used car but the actual value and price was spot on based on our research. They had replaced front brakes, major front end steering components and put new tires on as well... We felt comfortable with the vehicle that it was safe and was a worth while purchase!!! We were out the door after a couple of hours of paper work and detailing the vehicle and all the things that go with buying a vehicle now.... Listen, I read a lot of the reviews before I even made my initial trip out... We spent over 3.5 hours in just driving back and forth over 2 days and it was worth it! I feel a lot of individuals see dealerships as a negative experience or that they are out to get you..... I am sure things happen and no one is innocent of mistakes, but as long as a consumer takes their time, does their research, pays attention to what is actually going on and is a good stuard of the process things will be fine. You are buying a USED VEHICLE.... AS IS. It is really that simple. If you say yes why would they say no? It's up to the consumer at the end of they day to pay attention to what your doing and what your buying. The terms are laid out in plain sight..... You have to sign a form BEFORE you can even get the keys saying THIS IS BEING SOLD AS IS WE OWE YOU NOTHING AND IT IS NOT COVERED UNDER ANY WARRANTY.... This is about as simple as it gets y'all..... If you have an issue after you drive it off the lot it is now YOUR issue. I know that can sound harsh but I knew that going into this and understood the rules. If I wanted something different I could have spend 4x the price and bought new and then I could have expected a warranty and expected everything to be perfect. At the end of the day I am very happy with Hunter Hoppe and the team at Suburban Ford of Sterling Heights (Used). I hope this helps anyone considering shopping here in the future.Cheers,John C.Fenton MI

Claire Myers: To start - as a business owner ourselves, we don’t typically like to leave reviews because we know there’s always two sides to every story. So, there’s something to be said that we’re taking the time to leave this review, based on such a poor customer service experience.To sum it all up - this is the type of dealership that calls you on pickup day and tells you that they already sold the car to someone else. They will ignore your ($500) deposit and sell the car for a higher price, since it works in their benefit.The communication between Sales Manager (James W.) and Salesperson (Shawn S.) is very poor & unprofessional. With the Sales Manager even blatantly blaming it on his 20-year-old Salesperson for not having communicated properly with his own boss.Very clear that they value money more than taking care of their customers.As mentioned, not only have they lost our business, but as someone who comes across hundreds of clients a week in our own business, we’ll make sure to share our experience with them - especially those in the market for cars. As James mentioned in our last phone call, “nothing personal, it’s all business”.

Kimberly McKnee: Needed help setting up Ford Pass on the car i had bought in September. The in-car screen indicated i had to contact the dealer. I drove there thinking it was a quick fix. Tom was the manager that evening-he was genuinely friendly and acted right away! He sent me across the street to service and called there asking them to look for me. It was almost closing but Jason Jackson greeted me, explained it probably needed an update that would take a few hours. Jason gave me his card and said to call him in the morning. We were able to set up a time for the next day and done! Great service all around. Thanks Tom and Jason!

Nassim Yono: Unrespect the customer and the bad service

Mark Nichols: Worst experience I’ve ever had at a dealership granted it was the used car section, had a 1:00 pm appointment sales man show’s up 20 minutes late the car we were Interested in had a check Engine lite on they were asking 9500.00 for it … he’s comment was we sell them as is… so bad!

Sean Kearns: Always great customer service and friendly staff. They always welcome me with a smile, and treat me with courtesy.

Glenda Padilla: Bad customer service. Had an appointment at 3 pm and we were told the salesperson was with someone else so he would be with us shortly. 45 minutes later we walked out instead because we still weren’t helped or at least told they were still busy. They also closed at 4 so when we’re they planning on helping us? Waste of time.

Betty Long: As long as they are with driveway, I wouldn't buy a vehicle from them. Driveway is a Rip Off and a Bunch of Liars ! My truck was nothing like the picture and wasn't inspected, it had Absolutely NO BACK BRAKES

Gary Ellis: Great service, awesome staff .Kind friendly and accommodating.

Denny Lynch: Great staff

Benjimin Donnelly: These people just seem to want to scam you as hard as they can no matter what you do this place will always take advantage of you.

RASUNtheGOD RASUNtheGOD: Mike B ..... GREAT SERVICE

Hailey Baker: Positive:Professionalism,Quality,Responsiveness,ValueThese guys worked like magic, I was turned down at so many places but I gave them a shot and next thing I knew I was in a dealership finishing my paperwork to get an auto loan. Highly recommend them, friendly people!

Daniela Rheaume: Positive:Professionalism

B K: Everyone is super nice here! FAHMIDA was very helpful and informative with opening my accounts

Shea Win: I love CCF since 2010

Andrea Gentry: I love Cornerstone financial

Dwane ill: The employees have great experience customer service skills friendly with a lot of smiles

bryan laforest: Very friendly and knowledgeable staff.

Ed Guido: Been a member for over 30 Years... Never had a bad experience. Always very helpful...

Ian McQuade: There always responsive to any needs and respond in a very timely manner. I have been a loyal customer for approximately 20 years and would recommend this credit Union to everyone

freda s: It was nice that you offered a free shred day but why would you only have 2 mini trucks? We and 50 other cars sat in line for over an hour only to be told that the trucks were filled.