Best Car Leasing Service Sterling Heights Near Me

Keith S.: Just a terrible experience. Every request I make takes MULTIPLE requests. I cannot emphasize enough - go anywhere else. Do not use this company.

Stevan Popovic: We are a small business in MI. Leased a Isuzu NPR Diesel Truck with buyout at the end of the lease. The truck had 60K miles on it. We did all our maintenance from Sellers where the truck was purchased. The Diesel Engine went bad at 140K miles. We only had 10 months left to own it free and clear. They couldn't care any less about us. This truck was the biggest purchase we made and is the backbone of our delivery company. This should not have happened and they are doing nothing to help us. They offered to put us in another truck and roll in the remainder of $8K owed. So now we would have to start over. Literally the sales rep Dennis stated: "You only have one truck with us. If you had 15 it would be a different story". So since we are small and only have one truck they are not willing to help us.

Matt Fox: Great place to buy vehicles for your fleet. Bob, Mike, Cj, and the whole staff are great at meeting your vehicle purchasing needs. Special thanks to Mike for helping my brother and sister inlaw save on a new vehicle for their family

Nicholas Raiti: Customer Service and account management is horrendous.

M L: GREAT SERVICE BOB BLAIR = 10 STARS !!!!!!

Susan Soehnchen: We would 100% recommend Sutton Leasing! We worked with Mike Garrett and found him to be very knowledgeable, fast-moving, and customer-friendly. In particular, I would recommend Mike to any expatriate looking for a car. He was very helpful in answering our questions and ensuring that we got the car we wanted!

Joseph Boothe: Yes the desk technician Justin was very helpful and kind and easy to understand all details. Wonderful

Schianti Cooper: I have always had exceptional customer service at this location! Hats off to each and every employee that works at this location!

Brittany Perry: Justin was great! He helped me out and made my transaction very smooth! I would definitely recommend working with him as he was a delight! Thank you so much!

Chris Christian: If I could give a negative review I would very rude staff terrible customer service

darealmello: Beware these are the tires on Avis rentals in sterling heights, MI and charged me extra day cause I was late returning after blow out on highway

ChefCliff Jackson: I made a reservation for a specific vehicle a Suburban for my catering company. I show up, and they tell me oh we don't have any. I said, "So what do I do? I need that vehicle for the space. They said well you can have a Tahoe." I didn't reserve a Tahoe. I need a Suburban. Oh, it's nothing we can do. We let me RSVP a vehicle if you don't have any available. This has been utterly an inconvenience.

Elijah Silas: I have had nothing but good experiences from this location! I have rented from them more than once, they are always helpful as I'm not good with computers lbs. Justin, a staff member at Avis took his time and helped me finish setting up my profile and secure my rental. I come from Jackson to pick it up they are aware so they work with me on that, I feel comfortable and enjoy dealing with this location and plan to continue!

Ashley Devine: Highly recommend this Avis/budget, car rental location! I’m a frequent customer, due to work. And I actually travel 30 minutes out of my way, to come to this specific location based on my past experiences with them.Trina and Justin both have always been extremely kind, accommodating, and provide all-around great customer service!

Toya Marshall: Very friendly & helpful

jammie perry: If I could leave this place a 0 I would. I made a reservation online to pick up a car. Arrived early and I didn't mind waiting for them to tell me they wouldn't have a car until tomorrow. Now I paid spot on. Then the lady told me in order to get my refund I had to call customer service. Well calling them wasn't easy either. So the lady called me back and told me she could refund my money but of course it would take 5-10 business days and it only took 6 seconds for them to take my payment off rip. Now here I am waiting out in the cold for another lyfy to pick me up. This place is a total scam. Oh and the guy that brings the cars around is driving with flip flops on reckless. So thanks Avis! I'll never use your service again!

D-Mac Johnson: Call ahead before reserving a rental, I reserve the rental. Get there, tell me no rental is available. Wait 4 hours for a car to show just to be told I can’t pass a background check to hold the $300 deposit… First time trying Avis and will not be trying them again. Don’t waste your time here

Christine McCalebb: Dont go to the Avis in sterling heights! Very rude and will charge you 82 dollars for being 20 minutes late

chris “Cmiles” fair: The staff was wonderful, knowledgeable, and very helpful. I needed extra days on my rental...no problem. I would definitely recommend Avis to anyone who might need a rental.

Abedur Rahman: Rented cars here two times. Both of the time it smelled like weed as well tire pressure was low. Rep are here wearing flip-flop and hoodie. No urgency of professionalism!

Anita Paschal: I love renting cars from this Avis car rental they are professional, helpful, and reliable not like the Avis on Hall Road.

Merci Decorator: excellent customer service...

Ária Bey: Never heard of needing a credit check to rent a car, and if you don't pass their standards, you need a major credit card (not debit card) to fund your rental, along with the $300 holding fee. I NEED GREAT CREDIT TO DRIVE??? What's that have to do with driving at all?!?!?!?

Kevin Smith: Is terrible. Is lady at the front desk extremely rude. When I said good morning she gave me a dirty look. And how are you going to give someone a reservation to come pick a car up but not tell them until they show up that the car is not ready. What is the purpose of having A reservation.

Crinishia Taylor: They have really great customer service, my car has been in the shop since October so I’ve been renting from this location and they’ve all been nothing but nice to me and I’m very appreciative of their customer service

Shawn Tarafder: Trina and Justin were very very helpful, very professional and polite, I would highly recommend this location, staff are very friendly and professional, got my car clean and smelling fresh..

Sarah Clare: Don't put me in a rental that's smaller than the car I'm having fixed.

Joe Todd: We needed a temporary car when my wife's was in the shop and the experience was good. Getting the vehicle was straightforward, and the agent explained everything in great detail. Returning the vehicle was likewise quick and efficient, and I was checked out in no time. My only gripe is Enterprise offers no service to get you home when you drop off the vehicle. I don't rent cars often, so perhaps not giving your customers a way home is an industry standard. But it seems that with the rates you charge and the vehicle being returned in the exact condition it was lent in, you could take your customers home. Especially when you'll take your customer to the shop when their vehicle is repaired

Angela Stair: The guy who rented us our car was really nice and professional.

Pat Wright: This Enterprise office has always been excellent to work with!

Emily: Great experience at this location! I recently needed to rent a vehicle following an accident, and the staff here were patient, communicative, and kind throughout the entire process. The vehicle I rented was clean and in good condition, and I'm so grateful to have been able to use it! Would definitely recommend this location, and many thanks to everyone who helped me out when I needed it.

david siebert: Jerrin is the man ! he was on point and able to make it happen with getting me into the truck I was requesting. he made traveling out of town for work much more enjoyable. Will continue coming back here because of his service !

Chris Nierman: Avoid at all costs Katie the manager is a rude person differently should not be a manager doesn't listen to customer problems just cares about her own agenda Dustin tried to swindle money out of me that was not owed good thing I know math .With so many other rental companies you would think that they would provide better service and be easier to deal.with . I spent 5000 a month renting cars and this will be the last time I use enterprise

Diana Aldini: Wonderful s

Jon Carroll: The Sterling Hts. location is always pleasant to work with. Very professional and efficient staff!

Mark Constantino: Very freindly staff.

Julie Lewis: Response to Update - Enterprise Management DID NOT handle this quickly or efficiently.Immediate in person face to face with the mgr - NO HELP. 4 days of contacting Enterprise, not them reaching out to us or handling the situation as a manager is responsible to do at the time of the incident, in person no less. We had to reach out via text, calls and voicemails for 4 days before talking to the maintenance dept.The maintenance dept at Enterprise may have been quick & efficient, I'll never know, I'm not responsible for managing them or inter-department correspondence. I can say Reggie should've been the point of contact from the get go. He handled it professionally and with integrity, the rental dept manager can use continuous improvement customer service training, scratch that, she needs RETRAINING in all managerial functions, tasks, responsibilities.Updated - Damage caused by lawn maintenance crew was handled quickly and efficiently.Initial review - Damage to personal property from landscape maintenance company right after picking up vehicle from body shop. Enterprise failed to provide the company name at time of incident and seems to be passing the buck 4 days later. Do not recommend this location!

O S: I do not recommend dealing with them. When I returned the car to them, they made sure it was in order and signed all the paperwork saying it was in order. I was surprised after a long time that they sent me a fine that you filled it with something other than petrol and you have to pay the repair fee. I called the lawyer and he told me that you can file a complaint against them because you signed papers that the car is in good condition .. they want to get the money in any way

Mark Arduino: Very fast and efficient both on picking up the vehicle and returning it!!!!

Michael Raykha: I have rented with this location three times in as many months and each time I have been completely satisfied with the customer service from Joey and the rest of the team. They are friendly, professional, and efficient in every transaction. One time during the winter I asked for the shuttle service not realizing it was only for certain dealers, but as a one time favor Joe offered to drop me home since I lived close and it was not too busy at the time. A great example of the team going above and beyond for customer satisfaction. Thank you!

Michael Murphy: Pleasant experience.

Naela Yacoub: Very good customer service Dustin he was very&And all the staff to I recommend it to everyone 🙏💯

Rashard Cole: I normally rent from this location, but this time was different because my car insurance was paying for the rental. The service Katie provided was so exceptional. I really felt she wanted to make sure everything was okay with us & the process of our repairs. I could mention so many more positive things she did for us but I don't have the time. So I'll just say, Katie my Wife & I thank u for taking care us..

Nikki Trombley: I was very impressed with the professionalism, the quickness of my check in AND check out. Nathan remembered my name when I brought my car back 3 days early and addressed me by name. He also took the time to go over the car with me, inside and out. Well done, Enterprise!

Brian M.: Service wasn't great, more difficult than other locations. Car given to me smelled like cigarettes.

Jeff Mitchell: Joey, Katie and the rest of the Sterling Heights Team make renting a car so easy and fast! Not to mention a wide range of inventory to fit your needs.

Jim Swink: Very pleasant staff, they were correct on length of wait time for oil change.

Meghan Priem: Always fast and friendly

A Fisher: Visited again in May for new tires & oil change. Great Service, friendly staff

Mike Newell: Had a great buying experience at suburban Ford of Sterling Heights. Everyone I met was very professional, especially my salesman Brad Klein. Would definitely recommend.

Gary Vollmer: I had an appointment. They kept my truck for 12 days for 2 recalls (master cylinder and door lock actuator), charged me $635 for a transmission flush and oil change and wanted to charge me another $1500.00 to replace a blend door actuator, which they messed up when they replaced the faulty navigation system. I replaced it myself for $25. My transmission still makes noise after it heats up, which is actually why I took it in to begin with. Needless to say, I’m not satisfied.

Russ Donelson: Outstanding service and communication!

Veno D313: Be careful dealing with these people.

James Emch: Vibration issue with my hood at 70 mph, thought it was fixed by wheel balancing. Quickly discovered it did not fix the issue called to make an appointment they don’t have any says the service person i used for the service. Frustrating when you take the time to go to the dealership sit for 2.5 hours for oil change and wheel balancing and problem still exists. What i want to hear is come in and we will figure it out and take care of you sorry for the inconvenience.

vito asta: helpful as usual, got my truck back quick. got it delivered ,even better. thanks.

Elana Bodzin: Brad Klein and the team at Suburban Ford of Sterling Heights are fantastic. I have gone to him for years and will only lease cars through him. Highly recommend!!

Mike McCarron: as always, very courteous and efficient

Dan Martin: Brought my vehicle into Suburban Ford about 10 days ago. The most important part is the team was able to fix the problem ( which was a water pump issue that is a lot of work since you have take a lot out to get to it. The reason for the 1 star is my service rep Brandon was completely zero help. On at least 4 occasions I'd call or text the number they want you to use and would be promised a call back by him for an update and he'd just never call back. It happened several times in the first 5 or 6 days they had the vehicle due to someone not even looking at it yet. I'm not upset in the least by that because I know how busy the service department is right now. The disappointing and infuriating part was that there was no communication. I pointed this out to Brandon on many occasions either in VM or on the phone with him that I would appreciate if he kept me better informed. He always said he would and did not. Even on the morning it was getting "buttoned up" (his words) I asked him for communication either by text or a phone call later in the day so he could tell me if it was done to pick up. No call or reach out happened at the end of the day again, and I even reached out by text and a phone call later that afternoon, neither were ever returned. I have family and friends that have worked at Ford for years, but I would never in good faith recommend taking your car there after this experience. I got a real chuckle as I was leaving when I was asked to make sure I filled out the survey that was coming. As you wish...Best Regards,Dan Martin

Mike Kramer: I have going to Suburban Ford for years. Great sales staff and customer service are second to none. I have purchased and leased several vehicles and never had a bad experience. I highly recommend this dealership.

DS: Avoid the dealership at all cost!!!!

Neil Kapolka: Excellent experience at Suburban Ford

Vincenzo Gigliotti: Brandon worked hard to make the purchase process smooth and easy.

Mike Chowan: Kristy Jimenez is great!

Leon Niewoit: Check out Matt Drogosh for a wonderful sales experience!

Andrew Hale: We purchased a demo eTransit from the dealership. Salesman was very polite but not very transparent and slow to process a deposit refund. I thought I was buying a vehicle that would qualify for the EV tax credit but after purchasing the van I found out the dealer was only discounting the vehicle to pass along the tax credit. Great, I did get the tax credit, but I was led to believe I was getting a discount on the MSRP for buying their demo van. Then I was forced to purchase a $2500 appearance warranty package because it was already on the van so I had to pay for it? So very bad taste regarding my sales experience but it wasn’t my worst experience ever. However, my service experience was terrible. Back in November 2022, I took the van to a EVgo @ Meijer for rapid charging but learned the van could not communicate with the charging station. I took the van back to Suburban of Sterling Heights and they performed a software update. Whatever update they performed did not fix the problem. I came back to the service department at Suburban to look at it again. They kept the van for several days to assess. It was determined that the charging plug needs to be replaced but was on backorder due to supply chain problems. After waiting 3 months of not being able to put the van out on a service route, I took the van to a more local Ford dealership for service. Within 48 hours, they fixed and took my van to 3 different rapid charging stations and verified that my van connects to the rapid chargers. To my understanding, the fix was a software update. After nearly 5 months of ownership, we can now place this van into our fleet.Business Fleet managers, I would not recommend Suburban Ford of Sterling Heights due to nontransparency of the sales department and the lack of experience of the service technician(s). I am leaving a two-star due to the service staff. The service guys were polite and were happy to help to the best of their ability. I am fully aware that EV’s are new and we are all learning together but my whole experience was less than unfavorable. I will work with my local Ford dealership for any future sales or service needs.

Neal George: Jeremy was my salesman and it was the easiest and best experience ever getting a car.

Brian H: I should have trusted my instinct not to purchase a used vehicle from a company that prides itself on "volume sales" at any cost. Had a costly issue that wasn't revealed to me until about a year after purchase - a headlight was literally glued into the socket and couldn't be replaced without the entire headlight assembly being replaced. There's absolutely no way I could have known this until after the headlight burned out. Was told hey, sorry man, maybe go to a junkyard for a replacement.Struts started going out after about a year of mild driving as well, oopsie doopsies guess that's on me too.On the positive side, I've been making payments faithfully, my credit score is way better, and I'm gonna trade this thing in soon for something better from elsewhere. Strongly recommend against buying from this dealership.

Rachael Wojta: Nope, nope, nope. I bought a Fiesta from them back in January that I have had nothing but issues with. I wasn’t going to say anything, but with the continuous disrepair that this car exhibits as time goes on (with 38k miles), I have to express my disappointment. I am paying over the average and fair cost of this car, under the assumption that it would function properly being a 2019. I hadn’t had the vehicle for two months and the defroster started to malfunction. They wanted $445 to repair it. Now, my sound system is going. Not only that, but they sold me an unprogrammed key which I was told would take about “10 minutes to fix”. Service said that “they don’t know why they said that” and I had to take my limited PTO to get the key programmed on a different day. Just has been overall an unenjoyable and inconvenient experience. The only silver lining has been Jason at service. What an awesome guy.

Rob D: Buyer Beware and don't make the mistake I did and buy a used car from Suburban Ford of Sterling Heights. Less then 2500 miles and it has been in the shop several times for over a month. Overpriced used car, defrost did not work, alignment was off, rear suspension clank and poping for a recall that was never done, bad front wheel bearing, leaking front axle seal, leaking rear main, leaking trans cooler lines, bad rear wheel bearing and that is so far. The cost to fix this overpriced car and the rental car I had to get so I could go to work should serve as a warning to you, don't make the mistake I did! Buyer Beware!

Mark Baker: Overall ’m very satisfied with my vehicle purchase. Staff was very nice the entire time. Everything went very smooth. My only issue I had was trying to contact my salesman after to ask a question he seemed to just disappear. So that was a bit of a disappointment.

Zackary Boston: A bait-and-switch the prices on you do not recommend. They will add about 1200 in fees from their listed price. Clearly a very shady shady dealership and the manager was an asshat

Bob: Buyer beware! Before purchasing a vehicle from this dealership be sure to Google the VIN number. You have a good chance of locating the auction it was purchased from, the price it sold for and if there was damage (most likely it was in an accident) to the vehicle. Don't get scammed.

Chris Walker: I got to give it to them! I was a customer from hell and they dealt with me 100% professional. 😂 They got me a better deal then I came with. Go See Hunter Hoppe, they took good care of me.

savannah schmidt: Please read entire review . I was a returning customer to this used lot . I was there in 2017 and purchased a vehicle everything was smooth .Unprofessional communication between hunter , and the financing managers.I went back to this dealership to purchase another vehicle and talk about a NIGHTMARE ! Let me explain .. So I inquired about a 2020 ford escape … I was original suppose to work with Isaiah ; but the day of driving all the way up there he had to leave early .. Ok so when I walked in I got greeted by hunter .. The car I was coming in to look at wasn’t even on the lot . It was down the street getting a new windshield , so I walked In and stated that I was already financed through my bank and because they were a preferred dealer through BOA all they had to do was pull my reference number to get my loan conditions and stuff .. Hunter and one of the finance manager mike were adamant that they can’t pull my loan through a reference number … LIES ! BOA said they could . Instead this dealership didn’t like the fact that I didn’t wanna do “in house financing” they ran a credit application to my bank without my consent and had numbers mixed up which caused my bank to flag me since I was already approved through them ! After back and fourth with hunter and the finance manager I had enough ! They kept asking for tax documents which was in correct since my bank had already did all that ! When I went in today January 13th one of the managers came to talk to me and his exact words were “you can’t walk into my establishment and expect a car without financing” I said sir I’m already financed !Needless to say I went across the street to Serra whelan Chevrolet who’s also a preferred dealership and guess what ? I walked off the lot with a 2019 Chevy blazer ! And guess what ? They were able to pull my loan through the reference number ! After suburban screwed up they had to call my bank and fix everything! I would not recommend this dealership !! Lost out on 25k because they wanted me to finance through them ! I highly recommend Serra whelan across the street ! Hands down ! Don’t waste your time here ! It’s gone down hill since 2017! Also when I asked for them to shred my paper work 📑 they through it in a locked box instead of actually shredding it ! Stay away ! Gladly took my business else where ! Here’s a pic of my new beauty that I got across the street

John Chalawich: Had a very good overall experience with the dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 days. We wanted to make sure we did our due diligence and took our time doing research and made sure the vehicle we bought was right for us! At no point did we feel pressured or swindled as some of the other reviews said... They understood the first vehicle was not as good of a match as we wanted. Upon leaving the first day Bryan mentioned there was another vehicle that had become available as we were preparing to leave and it was simply a suggestion as we had a specific model and year we wanted... Only having a short window of time we took it for a quick drive and actually really enjoyed it but had no time to do research it to make sure it's history and safety logs checked out. After our brief 2nd vehicle test drive we had said we liked that car... But had no more time left as we had another appointment. The Manager said, no worries I totally understand we want you to be in a vehicle you are comfortable with and feel good about wether it is with us or not, take your time and we will hold the car, no deposit for you if you would be able to come back in the morning tomorrow? We of course said sure... There was an opportunity for me to do my research to make sure it was what we wanted and it was a good and safe purchase for my son as this was his first car! He saved up for 2 years and paid cash for it!! $8200 is a lot to pay for a used car but the actual value and price was spot on based on our research. They had replaced front brakes, major front end steering components and put new tires on as well... We felt comfortable with the vehicle that it was safe and was a worth while purchase!!! We were out the door after a couple of hours of paper work and detailing the vehicle and all the things that go with buying a vehicle now.... Listen, I read a lot of the reviews before I even made my initial trip out... We spent over 3.5 hours in just driving back and forth over 2 days and it was worth it! I feel a lot of individuals see dealerships as a negative experience or that they are out to get you..... I am sure things happen and no one is innocent of mistakes, but as long as a consumer takes their time, does their research, pays attention to what is actually going on and is a good stuard of the process things will be fine. You are buying a USED VEHICLE.... AS IS. It is really that simple. If you say yes why would they say no? It's up to the consumer at the end of they day to pay attention to what your doing and what your buying. The terms are laid out in plain sight..... You have to sign a form BEFORE you can even get the keys saying THIS IS BEING SOLD AS IS WE OWE YOU NOTHING AND IT IS NOT COVERED UNDER ANY WARRANTY.... This is about as simple as it gets y'all..... If you have an issue after you drive it off the lot it is now YOUR issue. I know that can sound harsh but I knew that going into this and understood the rules. If I wanted something different I could have spend 4x the price and bought new and then I could have expected a warranty and expected everything to be perfect. At the end of the day I am very happy with Hunter Hoppe and the team at Suburban Ford of Sterling Heights (Used). I hope this helps anyone considering shopping here in the future.Cheers,John C.Fenton MI

Claire Myers: To start - as a business owner ourselves, we don’t typically like to leave reviews because we know there’s always two sides to every story. So, there’s something to be said that we’re taking the time to leave this review, based on such a poor customer service experience.To sum it all up - this is the type of dealership that calls you on pickup day and tells you that they already sold the car to someone else. They will ignore your ($500) deposit and sell the car for a higher price, since it works in their benefit.The communication between Sales Manager (James W.) and Salesperson (Shawn S.) is very poor & unprofessional. With the Sales Manager even blatantly blaming it on his 20-year-old Salesperson for not having communicated properly with his own boss.Very clear that they value money more than taking care of their customers.As mentioned, not only have they lost our business, but as someone who comes across hundreds of clients a week in our own business, we’ll make sure to share our experience with them - especially those in the market for cars. As James mentioned in our last phone call, “nothing personal, it’s all business”.

Kimberly McKnee: Needed help setting up Ford Pass on the car i had bought in September. The in-car screen indicated i had to contact the dealer. I drove there thinking it was a quick fix. Tom was the manager that evening-he was genuinely friendly and acted right away! He sent me across the street to service and called there asking them to look for me. It was almost closing but Jason Jackson greeted me, explained it probably needed an update that would take a few hours. Jason gave me his card and said to call him in the morning. We were able to set up a time for the next day and done! Great service all around. Thanks Tom and Jason!

Nassim Yono: Unrespect the customer and the bad service

Mark Nichols: Worst experience I’ve ever had at a dealership granted it was the used car section, had a 1:00 pm appointment sales man show’s up 20 minutes late the car we were Interested in had a check Engine lite on they were asking 9500.00 for it … he’s comment was we sell them as is… so bad!

Sean Kearns: Always great customer service and friendly staff. They always welcome me with a smile, and treat me with courtesy.

Glenda Padilla: Bad customer service. Had an appointment at 3 pm and we were told the salesperson was with someone else so he would be with us shortly. 45 minutes later we walked out instead because we still weren’t helped or at least told they were still busy. They also closed at 4 so when we’re they planning on helping us? Waste of time.

Betty Long: As long as they are with driveway, I wouldn't buy a vehicle from them. Driveway is a Rip Off and a Bunch of Liars ! My truck was nothing like the picture and wasn't inspected, it had Absolutely NO BACK BRAKES

Gary Ellis: Great service, awesome staff .Kind friendly and accommodating.

Denny Lynch: Great staff

Benjimin Donnelly: These people just seem to want to scam you as hard as they can no matter what you do this place will always take advantage of you.

RASUNtheGOD RASUNtheGOD: Mike B ..... GREAT SERVICE

Shy Love: I’ve been with brite for a few years now & all though I’ve maintained my payments on time most the time, there has been times I simply just struggle. Brite & Shaina have never failed to work with me without issue. They don’t call me constantly or harass me. The professionalism & understanding Shaina continues to show me is exactly what a company should look for in employees ! Brite & Ms Shaina are hands down the best company I’ve ever dealt with. I would recommend 10/10 over most any day ! Thank you for continuing to be an outstanding company with caring & dependable employees.

Yumeii Yumsz: DO NOT DO BUSINESS WITH THIS COMPANYTHEY ARE RUDE, HARASSING PEOPLE ALL DAY LONGWILL CHANGE YOUR PAYMENTS AND DONT CARE HOW IT AFFECTS YOU!INFLATION IS AT AN ALL TIME HIGHCOVID STILL EXISTS AND THEY DONT CARETHIS IS NOT A COMPANY FOR THE CUSTOMERS!!NEVER AGAIN

Georgia Brown: I spoke with Aprill who was, simply put, awesome! Her professionalism, sparkling personality, and the ability to resolve the awful issue I had was second to none! She went over and beyond what was expectedif her to help, and THIS is the kind of service consumers look for. Thank you Aprill! You ROCK!!!

Patricia Chatman: Had a very pleasant conversation with April today. April explained everything to me very clearly. Would recommend Brite Financial to family and friends.

Shakina Jackson: April ,the Lease End Manager , was extremely helpful today with assisting me with my Lease Extension. She was very professional, understanding, and thorough. I highly recommend Brite Financial.

Dennithia Underwood: DO NOT DEAL WITH BRITE! MOST UNPROFFESSIONAL COMPANY I HAVE EVER ENCOUNTERED. THEM AND CAR RITE ARE SCAMMERS!!

PeacePunch: I have been with them for almost 5 years. Do not waste your money with them the customer service is horrid. Being nice and giving good customer service are two different things. They did not accomidate anyone during a pandemic or when people are searching for jobs. All in all you are honestly better off spending your money on a peddle bike or just walking.

Lace Me Hair company: I leased a car through them in 2010 and they promised me that i will only lease this particular car for 6 months which was a Honda Accord and after 6 months I can get the car I wanted. Well I paid 400 a month for a year straight on time and they lied to me. They were tryna keep me stuck with that car so I turned the car in and refused to continue. A few years later they sued me and garnished my taxes to pay off whatever I owed . Now 12 years later I have to sue them for garnishing me a 2nd time on something that I already paid in full. This place is a joke

K Jones: The worst place to ever deal with !! Never again

BillyDee: I was having a bad situation in the system that turned out to be a error. Juanita was very professional. She listened, understood, and had a lot of patience with me about a situation I was angry of. She stood her grounds on not releasing certain information to me, but at the same time she heard me out, spoke with her supervisor, and got the problem solved. If we had more people like her in this world, forsure it would be a better place. Sometimes all you have to do is just listen, then speak your peace. She showed great gratitude and superiorship. I’m glad I had the opportunity to do business with her. Something that was a nightmare turned into just another day. I have to give all thanks to her. So thank you Juanita

Tamica Hopkins: Ms Juanita was very helpful and I caring as to my situation. Her help was touching and I am very grateful

Siony Araya: Worst lending company ever.. a whole scam! The contracts this people make up shouldn’t be even allowed. Save your time and money and go some where else. Save your self a headache and your credit !!!!

James: Throw the whole company in the trash! Horrible service horrible cars, and there “service department” only knows how to disconnect your battery so the dash lights go off until you drive off the lot. I feel sorry for the people who work here. Run away from them please!

Wanda Miller: I was able to extend my lease to purchase my car. I see the complaints but I personally have never had a problem. I realized when I purchased my car it was a high risk loan and my payment needed to be on time. I've never missed a payment and when I needed arrangements I met them. Thanks to brite I was driving a car that was 1 year old and I've never had a problem with the car.I worked recently with a young lady named Juanita and she is always kind, helpful and respectfulThank you Brite and juanita

April McCain: UPDATE: My car was stolen again this time in 2021 and the service was completely different this time... thanks to God and my changed attitude... I will give them five stars the first time I gave them one.... but this time they tracked the car down and Have it back after its been stolen for one week...My car was stolen Monday Oct 19, 2019. I called them they didn’t want to speak to me unless I have police report. I obtained the police report and asked them if they are able to track my car. These PEOPLE TOLD NO WERE NOT TRACKING THE CAR UNLESS ITS BEHIND ON ITS PAYMENTS!!! My car note was due the next day that Tuesday and I REFUSED TO PAY! So they could track my car , they told me NO WERE NOT GOING TO DO THAT FOR SECURITY PURPOSES... so you tell me you can’t collaborate with the police to find a car technically still yours?? They still said the same thing, harassing me all week for a payment when the notes clearly said the car was stolen!!! They denied the insurance claim because I refuse to pay on a stolen car that they could help track. I got an attorney involved and the attorney asked for an insurance policy. They told ME NO WE CANT DO THAT BECAUSE THE CAR PAYMENT IS BEHIND. Forcing me to pay for an insurance policy. That’s not even the icing to the cake, these people told me the POLICE WOULD HAVE TO FIND IT. And so they did now the car is in the impound when it could have been avoided if they tracked the car in the first place. They want me to pay for impound fees and still pay on the car. When my car was stolen and I pay y’all over $500 a month and they have $12,000 of my money. IM curently still without a car because I have no help getting the car back into my possession by the way my car note was all current during the time my vehicle was stolen..

Goose Gossett: The company as a whole is kind of a scam. I fell into the same trap as many people here, not knowing the car was a lease until well after I signed a contract. That being said, there is one bright light in the company and her name is Juanita. She has been the absolute most helpful, nicest woman to help me through many difficult situations. I would normally not publish a review on this company because the previous ones speak for themselves, however I felt compelled to recognize this wonderful soul who deserves way more than she is getting paid, I'm sure. I will never use Brite Financial again, but I can only hope that I come across Juanita somewhere else in the future.

Lateef Wright: This is by far the worst lending company to ever apply for a loan with. In 2019, I was tricked into a lease when I was informed I was going to be finance for a car. I was never late nor missed a payment, and in fact I spent over $4000 to pay the lease off a year before the last payment was due. I turned the car in, and before I knew it, a couple months later I received a credit alert stating that my credit score decreased by over 150 points, due to Brite financial flagged my credit report with a charge off for $233, which they claimed I owe. And the representative in the legal department claimed he personally sent a letter to my house stating that I owe a balance of $233.I never received any letter from them. And if they have always communicated with me by email, why would they send a letter all of a sudden. The letter they claim to have sent never arrived at my address. And the person from the legal department wasn’t helpful at all. After explaining to him that after I paid the car off and turned it in, Brite Financial still had in their possession my down payment which was a deposit I was promised to receive once turning in the car. That deposit was over $1200. There was nothing wrong with the car when I returned it, put side of it needing a new key fob, yet they stole my deposit and still charged me $233. Yet never sent any letter or itemize list showing how I owe $233. I recommend any and everyone to stay far away from that piece of s#!t of a company. They are scam artists!!! I’ve heard all bad reviews about this company after I was duped into the lease, but never thought that I would be writing a review due to these crooks taking my deposit, flagging my credit with a charge off and then lying about sending me a letter concerning what I owe them.

God's Light: For four years we paid brite Financial In a lease. Never was told it was just a lease. We thought we was in a contract to by our car. We are black and middle class whenever we pay that much money for something we trying to own it. To own it after 4 years of payments and over $24,000 paid on it they still want another $5,000 for it to be ours. Never again! If you fine with wasting your hard earned money, go ahead! Horrible contact and not set up for people to win, just the bank. Car-rite is where we got the car! Horrible service as well.

Lasherri Brown: I started the process on my extended lease program for my car and I had the pleasure of speaking with a few different people but I encountered this young lady by the name of Junita her extention is 248. She has made this process so smooth. She has assisted me when I was going through it. She calmed me down and walked me through every step. Her yes ma'am is so comforting. She's so polite and you can tell she enjoys what she do! Her customer service is amazing. Im so happy with how she treated me. She has brought back great customer service. Thank u Ms Junita. You are super dope!

Deon Hagerty: I was told that if I had any problems and I couldn't afford the car any longer and I had documentation to back my claim they would take the car back no problems. I believed them, they and I had legitimate paperwork proving that my income had changed and yes they took the car back but they did not tell me that it would negatively affect my credit report these people did me wrong

Jennifer Gonzales: Communication was effective and efficient. Great customer service. No a pushy Sales pitch. Tailored all searches to what I wanted. Was prompt with correspondence in all forms (text, email and phone). Zach Gregory has been a pleasure to work with throughout my multiple purchases with GM.

S Bennett: All happy with the service provided.

Heather Baugher: Alec was great and Lee was as friendly as always.

Rebecca Zocharski: Pat was great to deal with. Very friendly and took care of any issues we had in a timely manor!

Alexander Telosa: Service was performed within the timeframe promised, there was a communication on updates, and car was washed.

Karen Kunka: My experience was Awesome!! My salesperson Andrea McQueen is the best!! She got me the car I wanted and kept me updated on the status. She immediately contacted me when my vehicle arrived and I picked it up the very next day!! She answered all my questions and I love my new Equinox!! Andrea even text me a few days after to ask how I liked my car and if I had any questions for her. Thank you for such a great experience!!

John Krepp: Took a bit to get checked in. Was recommended to get a front end alignment, which I did. When I received the final paperwork it seems not much alignment was needed. Maybe check the calibration on your alignment checking equipment that you drive through.

Lisa DeVoogd: I recently got my car back from the body shop and it looks amazing! Hats off to everyone! You were all exceptional! Thank you for everything!

Edwin Fultz: Robert Kraft was excellent, he helped us find exactly what we were looking for. Love my new Blazer RS.

David Sullivan: Very friendly, knowledgable, and helpful service. Ask for Ken.

Cory M: Great staff, nice waiting area. I love who they text you throughout service and that you are able to pay online too!! Last visits have gone pretty quickly too!

Professional Ground Maintenance Services: Darrin Uhlig was amazing and went above and beyond for us! This is the 3rd time I bought a new vehicle from a dealership and this was nothing like I have experienced before! So professional and really efficient! Darrin kept us up-to-date on the vehicle's progrees from the assembly plant to its arrival at the dealership and had everything ready to sign and go on the day of it's arrival. Darrin took the time to go through every aspect of operating my new Suburban, not rushed like my other experiences. I will be telling everyone I know about Darrin and your dealership! You make us feel like family!

Debora Todd: Service write up was fast, Mike was great. Car was done faster than expected.

Patrick Hentges: Friends have leaded their vehicles here for 20 years or so, and raved about the sales and service.When several Cadillac dealers proved to be clueless about diagnosing a continuing problem with my ELR I asked several Volt owners where they had their vehicles serviced, Whelan Chevrolet was mentioned over all other Chevy dealers in the area.I've finally made progress working with Alec Ouvrey here at Serra Whelan Chevrolet. He got the EV technician and shop foreman involved and finally found the source of the problem.I've owned roughly 50 vehicle since I began driving, and worked with 18 dealer service departments in 4 states over the last 46 years, and working on within these folks has been THE BEST EXPERIENCE.

Fadi Salim: Bryan Nicholas the best one in the dealership. God bless him

Genny Borbolla: They're always friendly and listen to what I need and why I'm there

Kayla Siefker: Katie was awesome! She got all the paperwork started before we arrived and the process was very smooth. Her knowledge and professionalism was top notch!

Melanie Sugierski: Ken was a great salesman. He took care of us during the purchase of our 2019 Equinox and after the sale when we needed assistance. You can’t go wrong with making your next car purchase with Ken.

LINDA STEPANCHENKO: very helpful. provided what we asked for. Thank you

lexi slanda: Nate Burns is the best! Highly recommended, whatever your vehicle needs are!!