Best Embossing Service Sterling Heights Near Me

Jonathan: If I could give zero out of five, I would.The customer service experience I had was utterly horrible. I was waiting in line with a customer ahead of me for the package drop off. I was willing to wait because I felt more comfortable with the package being placed on the hands of the clerk. The clerk offered the option of the self-service drop box, to which I declined. The clerk, while still servicing the customer ahead of me, asked why, I told her due to the package, I would feel more comfortable with an actual person handling it. I wait, I come to the counter, the clerk was not polite when she learned what the package was—I was willing to accept that behavior. I did try to correct her and state that she should not ask me what my package is and expect me to blurt it out for everyone in the store to hear. The clerk proceeded to get upset and called a manager over.The manager, a blonde, petite, middle aged woman, came to the counter and proceeded to comfort the clerk, telling me I made the clerk uncomfortable. She also proceeded to tell me the drop box is an option to get customers in-and-out. I then told the manager that due to the package, I did not feel comfortable leaving it in a drop box—the manager even acknowledged she would not have felt comfortable with the package in the drop box. She tried justifying the drop box offer as an efficiency option. I replied that to better service customers, they should hire more staff instead of cutting labor and giving bigger bonuses and dividends to managers and shareholders. I proceeded to explain to the manager I was not happy with being asked in front of the whole store what my package was—this is my own personal business. I told her that by answering the clerk, it might even open me up to someone in the store wanting to steal the package from me due to it’s sensitive nature. The manager tried to justify the question stating they have to know what is being shipped. Through our discourse, the clerk tried to jump in a few times.Eventually, another customer decided to insert themselves into the dialogue and engage in some white knight activity, claiming I was out of line and that I was making the clerk and manager uncomfortable. I repeatedly had to tell the customer it did not involve him, to which he continued inserting himself into the dialogue, clearly trying to escalate the situation. The manager acknowledged to the customer she was uncomfortable. Here’s the thing:1) She is the manager and should have control of the situation. She clearly did not because her clerk was told to step away but the clerk disregarded the directive. Additionally, she did not ask the customer to refrain from the issue as he was not involved in it other than to be a white knight. This is highly unprofessional on her part as a manager to have customers insert themselves into her job duties as such and pit themselves against each other in this manner. The manager is trying to avoid effectively resolving the issue.2) She is the manager and needs to accept that is her job: to handle uncomfortable situations. Customer service issues are not easy and will be uncomfortable—that is why she is paid more than the clerk. Additionally, if she was truly uncomfortable, she would have asked me to leave the store, then proceeded to call the police if I refused to leave (I left after the white knight customer kept escalating the issue as I knew he was trying to aggravate the situation and the best course of action was to leave).3) The manager was not willing to acknowledge that my business does not need to be announced to the whole store. She did not want to acknowledge that the clerk should have not asked that question in a manner for the whole store to hear my business.4) By having an unsolicited customer insert himself into my business and try to agitate me into an altercation, she failed to create a safe, pleasant experience for me.This was one of the most abysmal experiences I have ever head in any customer service experience—and I worked retail for 11 years. I am amazed FedEx permits this.