Best Genesis Dealer Sterling Heights Near Me

Eunguy Lee: I went there to get my first factory warranty service. I specifically asked them to check alignment and fluid, but both of them have never been checked. I still see alignment warning on dashboard and refilled fluid by myself. They told me it will take 1.5 hours but took 2 hours. That's ok but what did they do? Just changing engine oil? Facility looks nice and workers look professional, but not was the service.

Becky Craig: I cannot express how unprofessional the service department here is. For months they ignored my calls and texts. When they finally gave me an appointment they took items out of my trunk and did not return them. They threatened to charge me for issues that should have been covered under warranty. I don't know if the issue with my Genesis (sunroof) was too expensive for them to fix or if they thought they could be rude to me because I'm a woman. Maybe both.I ended up calling the national number and have been now working with another dealership to fix the issues under warranty. This service department is lazy and they don't want to help unless it's for a tire rotation or oil change.

Carol Dixon: Ken Cucchi reviewsGlassman Southfield/GenesisMy Great Salesman: Ken CucchiThis review is well overdue. I had to find out how to do a review online.My salesman, Ken Cucchi is simply marvelous!Describing my experience:* No-pressure, didn't feel rushed* Ken listened to me* Quick and painless — the dealership, Glassman, made the process easy* Quick and clear communication (email and in-person)* No games* Final price was exactly as negotiated (no last-minute surprises)* Ken was professional and a polite salesperson* Attentive to my timing needsI had a great experience, Ken was patient with me to find the exact car I wanted.I had a wonderful experience purchasing a “new” vehicle. Ken made the process stress free and pleasant. I bought my car in November of 2021, it’s a 2022 Genesis G90!I had a great experience and Ken was patient with me to find the exact car I wanted.Ken was very thorough and knowledgeable. He guided me through different models until I found the Genesis that suited me.Ken LISTENED, he was KNOWLEDGEABLE, AND HE WAS COMFORTABLE WITH KNOWLEDGE AND COMMITTED TO CUSTOMER SATISFACTION.Ken was my salesman in purchasing a 2019 Genesis G90 Turbo. All of the above was true then and I returned and he gave the same great service AGAIN! He has made purchasing a new car-no hassle and no stress!I highly recommend Ken Cucchi at Glassman Southfield.Outstanding Quality,Carolyn D.

Us AllWeGot: Helpful

Bhargav Narne: Went to buy gv70 and sales person was rude and when I asked about features of vehicle he told me to search in internet.He didn’t even showed me vehicle and there was 10k mark up.Took my business to other dealer and bought gv70 .

Larry Knudsen: My service advisor Kristin (I think) is always friendly and helpful. Gets me in and gets me out!

KayMarie S.: The staff was so nice! They made the whole process of getting my car so quick and easy

Alex: They treat their Genesiscustomers terribly here, they don't like to honor the Genesis service valet program, they have a 25 day wait for the next serviceappointment and when you do go to the appointment they don't do all the work you requested, so you have to wait another month for the next appointment.

David Sills: From start to finish, the Genesis crew was top notch! Randy, my sales representative was honest, straightforward and knowledgeable! Brian the sales manager was professional and down to earth, and Dave the Business Manager was very thorough and made the purchase of my GV80 smooth and seamless! I would highly recommend this dealership!!!

John Szczygiel: Reached out about a GV70 that they had on their website. Emailed them to confirm it was on the lot and if they had actual pics. Was told it was on the lot and asked when can I go see it. Informed them I’m 2 hours away and can’t just show up. asked again if they had actual pics and not the stock ones on the website. Was told “no we don’t have any pics, when can you come down this week and take a look “. Right then I knew customer service wasn’t their strong suit. Reached out to another Genesis dealership instead.

Thomas Economy: Purchased my first Genesis in December. Very happy with everything, the car, sales and service.

Tim Castle: James took care of me, explained everything very well, and provided a great experience.

Vincent Kline-Parker: I searched for a Vehicle for some time and saw that Glassman had a VW I was interested in seeing. I saw the car online Thursday night, and reached out via text. On Friday I called to get pictures and additional info. Ended up traveling 2.5hrs to see the car and purchased it on the spot. Judy was the absolute BEST, very helpful and easy to work with. I later picked the car up on Sunday which they cleaned inside and out. Very pleased with the car now months later.

Charles Beam: Nice

William Higginbotham: This service center is efficient and pleasant. Happy to have them help me maintain my GV80.

Angela Montgomery: I got that genesis g80 and I love it the sales people were very nice. Offered me i good deal. Nice clean I will definitely go there again.

Chris Buck: They did and have given me an excellent vehicle at a good price.

PS Ross: Need to make an appointment. Took on time. Oil change $50

Robert Andress: Awesome Experience at Genesis Southfield! Ken was my salesmen and did a wonderful job. He got me in a new G70 lease and gave me more for my trade in than expected. Great experience, highly recommend these cars.

Ali Mathena: Bought my car from Tony at Genesis Southfield. He was super helpful in helping me decide which model would be right for me. I was able to test drive multiple cars and I never received the impression that I was being overbearing. He was extremely communicative and kind. If you are looking for a new Genesis I highly recommend that you consider him.

Jordan Brown: We just recently bought a GV70 from Jose at Genesis of Dearborn and it was a great experience. Jose was super easy to deal with, kept us in the loop while our car was in transit to the dealer, and it was the smoothest closing I've ever had. It was a little bit of a drive for us (coming from the Ann Arbor area) but it was well worth it in the end. If you're looking for a Genesis, give Jose Dubon a call.

Sam S: 2 stars because they explained some financing options. Other than that it was a nightmare experience. Very bottom of the barrel for a luxury brand!

KEVIN DARBY: Although I did not purchase my Genesis from this dealership my experience was very positive. With the national shortage of inventory they didn't have exactly what we wanted (color). They did however stay in touch and continued to present options. Very professional and responsive. We just ultimately decided to wait for exactly what we wanted in exterior and interior colors.

Us AllWeGot: Was looking for this both my Key Pads are dead

R venkata Nagesh: Gastly phone system.will not connect you to sales at all ,without all sort of sales pitches.I would not even venture into showroom to buy a Luxury car.

N. Elder: Not a good sales experience. As the customer, I did way too much: found the car I wanted from online inventory; made the follow-up calls/texts for status updates; did the dealer's leg work in obtaining available discount certificate; identified applicable incentives, etc. So much for great customer service and valuing the customer. If I wasn't hell bent on getting the preferred model and trim line, I would have easily taken my business elsewhere.