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The Home Depot Lowe's Home Improvement

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1. The Home Depot - Sterling Heights

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· 1250 reviews

37000 Van Dyke Ave, Sterling Heights, MI 48312

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The Home Depot: what do users think?
586 Performance: I want to thank Nadia and the store manager who worked on 5/17/2023 (Mike or Mark?) for helping get my item that I ordered online to ship to my house. The Home Depot help desk online and via phone could not resolve my issue of not receiving 1 of 2 packages. Long story short, I ordered 2 expensive items for the price of one because that’s what was available online as one order number. The only thing online support would do is provide me with a refund of the item that was delivered, which didn’t even add up to the amount I paid. Nadia and the store manager took care of me right of way and gave me the missing item and the Sterling Heights store ate the cost. I really hope online support sees this and improves their customer service. Thank you again to this store location! I have not had a bad in person experience so I will continue to be a life long customer.
Veronica Adams: Since it has been getting warmer, I have been visiting Home Depot more frequently to get my garden started. Every time I have visited, Mina has been a great help, she is really kind and pleasant to talk to.
Joshua Billings: Love this product and the customer service they provide thank you home Depot and Ryobi
cdevaman: This afternoon, I went to homedepot to rent a truck. Robin at the rental counter was extremely helpful. She made the whole process easy and worked efficiently. Just wanted to appreciate and share my kudos. Thanks again Robin.
leonard dorazio: Got a lot of stuff you need
Brendan Bednarski: Home Depot has a nice local vibe for some reason to me. I do miss the hot dog stands though.
Torre Rosul: I was returning a Milwaukee tool that I had bought for my son almost 6 months ago. The battery kept popping out of the holder. The older gentleman whose name is Michael helped me.I explained everything to him, gave him my receipt, the item and original box. He asked me if I wanted a replacement or refund. I wanted a refund so my son could pick up the newest model. Michael was so helpful and sweet that I told the manager on duty that Michael should train the new hires. I just love Home Depot.
Tony: Had what i needed this time pretty pumped
Julia Kales: Bought a washer and dryer today and our salesman Steve Skoczylas was very kind, professional, and knowledgeable. We only come to this Home Depot for this employee since he is the best!
Rich Schoonover: Love Home Depot
Lynn K: Big box store....same as the rest of them.
Marshelle Dixson: I had an interview here march 31st I can’t remember the manager it was with but he was African American like me kind of heavy set , it was the worst experience I’ve ever had with a “ Man” my 21 years of living ! As he interviewed me he continued to talk down to me and basically tell me that I wasn’t fit for the job at all and proceeded to tell me that when he was 19 years old he liked to party and so with me being 21 it wouldn’t be a good fit for me he also seemed very offended because I told him I worked part time at apple bees which Home Depot is part time so it shouldn’t have been a problem he told me it would work because he doesn’t like being put 2nd after I told him I would make my work schedule fit around each other very very unprofessional I will never even visit that place again
Rick: This is one of the nicest home depot inside of the Detroit area. The store is clean and the associates are .very friendly
Jeremy Hogan: I dont know what I love more about home depot. The small tool selection or is it the fact that I can never find what I'm looking for. It could possibly be the fact that I can never find help and when I do they are as clueless as me. Hold up wait a minute. It's definitely the inconvenient parking set up where you enter the far right side of the store but have to leave out the far left.
Monica L: This place doesn’t even deserve a star. The customer service is terrible.Trying to buy a new dryer and they do not bother to help. They’re all gathered in the appliance department talking and on their phones. It’s disappointing. Whatever happened to “how can I help you?” “Is there anything I can help you with?” They’re complaining and customers and management.
JIM RORICK: Good place when you need in a hurry
Ornella Hana: My husband was very satisifed with Cathy at Home Depot! She had great customer service, very nice and patient attitude. Thank you Cathy for your help today!
horsestew: Went to look for a dining room light. Not a real good selection
ebony warren: Mike k was phenomenal he helped me immediately. Joan wasn't so kind she is a cashier i hope her day improves
Cathy Czartoryski: Great place as long as you don't need help.
john Decker: Looking for bathroom vanity not much to chose from

2. Lowe's Home Improvement - Sterling Heights

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· 1186 reviews

2000 Metro Parkway, Sterling Heights, MI 48310

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Lowe's Home Improvement: what do users think?
Blackheart Lives: Have had trouble finding things at this and other Lowes. The organizing concept is awkward.
Ron Houseman: Always have what I need
Brendan Bednarski: Lowe’s is always very clean and has that home improvement store smell haha if you know you know.
youvebeenreviewed: The best place to shop
Surab naman: Good people
Anthony Regan: Bad customer service / lack of service in general
Sharee Schroeder: Excellent service
Rich Schoonover: Home Depot #1Lowe's #2
Lynn K: Lowes is definitely the better of the big box stores. Clean and plenty of stock. Most stores are really nice when I go there. Most employees are helpful, not all
Stephen Rouech: This "quick pickup" drive thru is an absolute joke. I sat in line waiting for 8 bags of mulch for 20+ mins on my lunch break. In the time it took to sit here I could have loaded my 8 bags myself and ate lunch. This is not "quick" when someone is being loaded with 50+ bags of something. Please give me the option to load my stuff and go. It's not working.
Eric Paxton: Dont buy from Lowe's ! Terrible product supportTerrible website, terrible customer service.Spend your money elsewhere unless you enjoy"It aint my job" mentality.
Paul Stonecipher: Excellent place for home repair inside and out.
Jeff Pillon: What can I say, it's a store with tools lol although never a register open anymore 3 stars for that reason.
Tina Tierney: This is a good Lowes with friendly staff. I needed to buy a lamp post light and there was a staff worker in the light department I could ask my questions . However, they were out of the bronze color post I needed to mount the light on and the online order would take until middle of May to arrive. I will continue to shop at this location
Grigory Mikhailov: At the website at your store everything in stock. When you goes here 1 out 3 positions in stock...
Joe Weidman: The employees are always helpful there.
Edmond Mui: Lowes doesn't like to give returns. Paid with PayPal and was told there was an issue with my PayPal account so they can't do the return, then called PayPal and was told there was no issue with my account or their system. Lowes clearly did not want to even try to resolve the issue until after I stood there waiting on the phone with PayPal for over 15 minutes. Then magically they said they can process it all of a sudden. Also noticed they returned less than what I paid on the original transaction. Not going back to deal with that BS. Very shady and deceiving practice. Waste of my time and horrible service. Better to shop at Home Depot.Update: Called customer service because after 3 weeks my funds still were not returned after the initial issue of the return in store. After speaking to the representative basically was told nothing could be done on their end since the transaction has been processed. Even though I gave back all the merchandise in store they did not want to return the funds and were completely rude about the situation and clearly did not want to help. Lowe's is just being a straight up crook at this point. Definitely never shopping here again.
TONE CENTRAL: The staff is very courteous
Shahid Bashir: I am a frequent shopper at this location and have a Lowes Credit Card account. The staff has always been very helpful and courteous, except for today when I had to return an item which I had purchased last week. I had the misfortune to be served by Kelara, who turned out to be the most inefficient, rude and downright stupid character. She refused to take back the item saying it was not from Lowes but some other store. I tried to explain to her a number of times but she kept interrupting and rudely repeated the same reason. When I insisted that she carefully check the item number, of course it turned out to be the correct one. She quickly credited the amount and walked away without looking back and did not have the courtesy or decency to apologize. After walking out of the store, I realized that I have to talk to the Manager and bring this staff's behaviour to the management's notice. The Manager was very courteous and assured me that she would talk to the staff. I understand that there is a shortage of staff, but Lowes should ensure that they hire someone with at least a high school diploma. This person has no business dealing with customers.
Blue Moon: The one star is for the manager of this store and assistance , Racism is everywhere in their discussions their attitude and answers. Be careful if you are not white and you having a business with lowes,Avoid this location at least
Angel Barker: Employee very helpful and friendly.

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