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1. Enterprise Rent-A-Car - Sterling Heights
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· 486 reviews
40825 Van Dyke Ave, Sterling Heights, MI 48313
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Gregg Lada: I made a reservation for a black convertible. I get there and there’s a white convertible waiting for me! ( I’m thinking to myself this is not a very good first impression) BUT Nathan told me there was a mix up and made a phone call within 20 minutes! I had my car that I reserved with a full tank of gas a ice cold bottle of water for me! He was very apologetic even though I told him mistakes happen. He opens and closes the door for me apologizes once again tells me to have a wonderful day! Now that’s customer service!!!! What a great experience! If you want great customer service with a very clean car this is the place to go! P.s. who ever is running this location is doing a fantastic job!
Ruby Dawson: I Ruby Dawson want to give a HIGH RECOMMENDATION TO TWO GREAT MEN at the Enterprise at 40825 Van Dyke Avenue, Sterling Heights, Mi 48093 , Joseph and Nathan! Joseph was so nice and kind to myself and family as a rented a car from enterprise! Joseph gave me exceptional customer service I was happy and satisfied with his positive attitude and how he treated me and made sure I was happy and satisfied with my car rental!! As I rented the car I occurred some car trouble with the tire pressure and then I meet Nathan, another Exceptional employee at Enterprise, Nathan was also so nice, kind, and caring about my situation and made sure I was given another car in a timely matter’ I was so happy and grateful to have two great caring men care about me getting into a car I liked and was reliable enough to drive! I will recommend this location to family and friends because of Joseph and Nathan Over Abundant Exceptional Customer Service! They really cares about me being satisfied with my rental and even called me to make sure I was doing well! Please give Joseph and Nathan a promotion or a higher position because they really care about making Enterprise Great and Flourish! Thank you Enterprise’s for hiring great people like Joseph and Nathan to brighten my experience with Enterprise!!!
Sarah Clare: Don't put me in a rental that's smaller than the car I'm having fixed.
Joe Todd: We needed a temporary car when my wife's was in the shop and the experience was good. Getting the vehicle was straightforward, and the agent explained everything in great detail. Returning the vehicle was likewise quick and efficient, and I was checked out in no time. My only gripe is Enterprise offers no service to get you home when you drop off the vehicle. I don't rent cars often, so perhaps not giving your customers a way home is an industry standard. But it seems that with the rates you charge and the vehicle being returned in the exact condition it was lent in, you could take your customers home. Especially when you'll take your customer to the shop when their vehicle is repaired
Angela Stair: The guy who rented us our car was really nice and professional.
Pat Wright: This Enterprise office has always been excellent to work with!
Emily: Great experience at this location! I recently needed to rent a vehicle following an accident, and the staff here were patient, communicative, and kind throughout the entire process. The vehicle I rented was clean and in good condition, and I'm so grateful to have been able to use it! Would definitely recommend this location, and many thanks to everyone who helped me out when I needed it.
david siebert: Jerrin is the man ! he was on point and able to make it happen with getting me into the truck I was requesting. he made traveling out of town for work much more enjoyable. Will continue coming back here because of his service !
Chris Nierman: Avoid at all costs Katie the manager is a rude person differently should not be a manager doesn't listen to customer problems just cares about her own agenda Dustin tried to swindle money out of me that was not owed good thing I know math .With so many other rental companies you would think that they would provide better service and be easier to deal.with . I spent 5000 a month renting cars and this will be the last time I use enterprise
Diana Aldini: Wonderful s
Jon Carroll: The Sterling Hts. location is always pleasant to work with. Very professional and efficient staff!
Mark Constantino: Very freindly staff.
Julie Lewis: Response to Update - Enterprise Management DID NOT handle this quickly or efficiently.Immediate in person face to face with the mgr - NO HELP. 4 days of contacting Enterprise, not them reaching out to us or handling the situation as a manager is responsible to do at the time of the incident, in person no less. We had to reach out via text, calls and voicemails for 4 days before talking to the maintenance dept.The maintenance dept at Enterprise may have been quick & efficient, I'll never know, I'm not responsible for managing them or inter-department correspondence. I can say Reggie should've been the point of contact from the get go. He handled it professionally and with integrity, the rental dept manager can use continuous improvement customer service training, scratch that, she needs RETRAINING in all managerial functions, tasks, responsibilities.Updated - Damage caused by lawn maintenance crew was handled quickly and efficiently.Initial review - Damage to personal property from landscape maintenance company right after picking up vehicle from body shop. Enterprise failed to provide the company name at time of incident and seems to be passing the buck 4 days later. Do not recommend this location!
O S: I do not recommend dealing with them. When I returned the car to them, they made sure it was in order and signed all the paperwork saying it was in order. I was surprised after a long time that they sent me a fine that you filled it with something other than petrol and you have to pay the repair fee. I called the lawyer and he told me that you can file a complaint against them because you signed papers that the car is in good condition .. they want to get the money in any way
Mark Arduino: Very fast and efficient both on picking up the vehicle and returning it!!!!
Michael Raykha: I have rented with this location three times in as many months and each time I have been completely satisfied with the customer service from Joey and the rest of the team. They are friendly, professional, and efficient in every transaction. One time during the winter I asked for the shuttle service not realizing it was only for certain dealers, but as a one time favor Joe offered to drop me home since I lived close and it was not too busy at the time. A great example of the team going above and beyond for customer satisfaction. Thank you!
Michael Murphy: Pleasant experience.
Naela Yacoub: Very good customer service Dustin he was very&And all the staff to I recommend it to everyone 🙏💯
Rashard Cole: I normally rent from this location, but this time was different because my car insurance was paying for the rental. The service Katie provided was so exceptional. I really felt she wanted to make sure everything was okay with us & the process of our repairs. I could mention so many more positive things she did for us but I don't have the time. So I'll just say, Katie my Wife & I thank u for taking care us..
Nikki Trombley: I was very impressed with the professionalism, the quickness of my check in AND check out. Nathan remembered my name when I brought my car back 3 days early and addressed me by name. He also took the time to go over the car with me, inside and out. Well done, Enterprise!
Brian M.: Service wasn't great, more difficult than other locations. Car given to me smelled like cigarettes.
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2. Avis Car Rental - Sterling Heights
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· 155 reviews
34703 Van Dyke Ave, Sterling Heights, MI 48312
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Cheryll Akers: Great place to rent a vehicle Cindy is always helpful
Joseph Boothe: Yes the desk technician Justin was very helpful and kind and easy to understand all details. Wonderful
Schianti Cooper: I have always had exceptional customer service at this location! Hats off to each and every employee that works at this location!
Brittany Perry: Justin was great! He helped me out and made my transaction very smooth! I would definitely recommend working with him as he was a delight! Thank you so much!
Chris Christian: If I could give a negative review I would very rude staff terrible customer service
darealmello: Beware these are the tires on Avis rentals in sterling heights, MI and charged me extra day cause I was late returning after blow out on highway
ChefCliff Jackson: I made a reservation for a specific vehicle a Suburban for my catering company. I show up, and they tell me oh we don't have any. I said, "So what do I do? I need that vehicle for the space. They said well you can have a Tahoe." I didn't reserve a Tahoe. I need a Suburban. Oh, it's nothing we can do. We let me RSVP a vehicle if you don't have any available. This has been utterly an inconvenience.
Elijah Silas: I have had nothing but good experiences from this location! I have rented from them more than once, they are always helpful as I'm not good with computers lbs. Justin, a staff member at Avis took his time and helped me finish setting up my profile and secure my rental. I come from Jackson to pick it up they are aware so they work with me on that, I feel comfortable and enjoy dealing with this location and plan to continue!
Ashley Devine: Highly recommend this Avis/budget, car rental location! I’m a frequent customer, due to work. And I actually travel 30 minutes out of my way, to come to this specific location based on my past experiences with them.Trina and Justin both have always been extremely kind, accommodating, and provide all-around great customer service!
Toya Marshall: Very friendly & helpful
jammie perry: If I could leave this place a 0 I would. I made a reservation online to pick up a car. Arrived early and I didn't mind waiting for them to tell me they wouldn't have a car until tomorrow. Now I paid spot on. Then the lady told me in order to get my refund I had to call customer service. Well calling them wasn't easy either. So the lady called me back and told me she could refund my money but of course it would take 5-10 business days and it only took 6 seconds for them to take my payment off rip. Now here I am waiting out in the cold for another lyfy to pick me up. This place is a total scam. Oh and the guy that brings the cars around is driving with flip flops on reckless. So thanks Avis! I'll never use your service again!
D-Mac Johnson: Call ahead before reserving a rental, I reserve the rental. Get there, tell me no rental is available. Wait 4 hours for a car to show just to be told I can’t pass a background check to hold the $300 deposit… First time trying Avis and will not be trying them again. Don’t waste your time here
Christine McCalebb: Dont go to the Avis in sterling heights! Very rude and will charge you 82 dollars for being 20 minutes late
chris “Cmiles” fair: The staff was wonderful, knowledgeable, and very helpful. I needed extra days on my rental...no problem. I would definitely recommend Avis to anyone who might need a rental.
Abedur Rahman: Rented cars here two times. Both of the time it smelled like weed as well tire pressure was low. Rep are here wearing flip-flop and hoodie. No urgency of professionalism!
Anita Paschal: I love renting cars from this Avis car rental they are professional, helpful, and reliable not like the Avis on Hall Road.
Merci Decorator: excellent customer service...
Ária Bey: Never heard of needing a credit check to rent a car, and if you don't pass their standards, you need a major credit card (not debit card) to fund your rental, along with the $300 holding fee. I NEED GREAT CREDIT TO DRIVE??? What's that have to do with driving at all?!?!?!?
Kevin Smith: Is terrible. Is lady at the front desk extremely rude. When I said good morning she gave me a dirty look. And how are you going to give someone a reservation to come pick a car up but not tell them until they show up that the car is not ready. What is the purpose of having A reservation.
Crinishia Taylor: They have really great customer service, my car has been in the shop since October so I’ve been renting from this location and they’ve all been nothing but nice to me and I’m very appreciative of their customer service
Shawn Tarafder: Trina and Justin were very very helpful, very professional and polite, I would highly recommend this location, staff are very friendly and professional, got my car clean and smelling fresh..
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3. Hertz Car Rental - Madison Heights - 14 Mile Road HLE - Madison Heights
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· 77 reviews
314 14 Mile Rd, Madison Heights, MI 48071
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Josiah Eckert: Never rent from hertz
Valerie Moran: Rep Brian very helpful.
Patricia Neal: They did not help me I never rented the car coming they never made arrangements or talk to me about it I called no one got back in touch with me
Clare Scott: Very friendly and professional.
Cruz Wilson: Rented vehicle. Quick process. Great prices. Needed to extend the rental. Quick and easy process.Brian was proficient and courteous.Thank You, Hertz. Thank You, Brian. Will use Hertz for our next car rental need.
Angela Panetta: I know rental car companies are getting a lot of hate so I wanted to share a positive experience I had at Hertz in Madison Heights. My car was at the dealer for 3 months and the dealer was footing the bill of a rental car for me. I had to go back numerous reasons to exchange the rental car because of problems, sign a new contract, etc. and I always dealt with Tanae and she was so helpful, quick, and knew what she was doing. She was great to work with in a super annoying situation.
Adanna Brown: Always, get what I requested and customer service is pleasant
Yvonne Jones: Wonderful experience. Vehicle was clean and great customer service. I highly recommend.
SHELDON SOFER: Res# K19537735B6. Will never rent from here again. While I appreciate that Brian and Calvin spent two hours after work getting me a van - fact is I should have had the vehicle by 4pm, instead didn't get it until 8pm. I confirmed with them earlier in the day that they had the vehicle ready and that I could get picked up. Never got picked up. Had to get a ride in. Got there and the van they had for me needed an oil change. I find it odd that they didn't realize that until 5pm even though the van had been there all day. Was just extremely inconvenient that my trip got delayed four hours. Worse, no attempt to reimburse me for anything despite all the inconvenience. Will go back to renting from Enterprise despite the higher prices.
D. Brown: Had to get last minute rental, and was able to get me out in 18 minutes
Byung Kang: This isn't just this location but Hertz as a whole. I want to send a message to top management. WHY IN THE WORLD DO YOU GUYS TAKE OFF THE OPTION TO SPEAK TO A HUMAN BEING ON THE PHONE? I MEAN ARE YOU OUT OF YOUR MINDS? WHAT IF THEY HAVE PROBLEMS OR ISSUES OR NEED TO SPEAK TO SOMEONE INSTEAD OF DOING IT ONLINE? AND WHENEVER YOU PRESS WRONG BUTTON ON THE PHONE, IT JUST SAYS GOOD BYE AND PHONE HANGS UP. I MEAN REALLY??? COME ON TOP MANAGEMENT. THIS IS REALLY REALLY REALLY POOR SERVICE
Ruth Agyeman: Was in and out
Muhammad malik: Great customer service at front desk
Shahriar Badsha: Horrible customer service. The agent takes very long time to finish a contract, super slow. Poor behavior with the customer when suggesting about improving better quality cars for the value it was rented. As if they dont care. This location is not recommended.
vsxy100: Warning ⚠️. This company will report their car stolen before your lease is up. Check them out on YouTube and let it be known.
Hannah: Would not recommend. Paid 3x more renting from Hertz than I would at enterprise/other companies. I rent a car regularly and decided to use this company for the first time this past week. The staff at this location were not helpful and while picking up the car, the man working the desk refused to look further into why my company rate was not showing on my reservation. 1 star because the car was fine, but the customer service was 0/5.
ladonna neal: Took my Uncle to return his rental seem like a quick stress free drop off
Smokey: Good service by Mgr. Devin pettyplace. Very helpful, professional. I would return to this location without question. Armen H.
Chris Kelley: This place does not deserve 1 stars, heck even 0 stars is generous. I don't think I've had a worse service experience, not just in rental cars, but in life. The employee working there was called Bryan and he was AWFUL.I made a reservation for a car. When I arrived not only was there not my car available, there was literally ZERO CARS available. Like NOTHING, was provided no notification, and in fact when I booked, it was showing MANY cars available. I asked Bryan how Hertz was going to fix this issue, get a car from another rental agency, another Hertz or elsewhere. I asked him if he can check other Hertz and he told me to figure it out on my own. He just said "We'll let you know if we get a car sometime later today or tomorrow." I asked if they can at least give me a gift card or something for this MAJOR inconvenience. He refused to do anything whatsoever, pretty much saying I'm out of luck. I hope Bryan is fired, and this Hertz closes down, because this place is a straight up scam.
Christie Kim: Car qualities are good and services are good. One thing I don’t like is, on google, it shows the location is closed on saturdays but it’s actually open and whenever I try to reach a representative on saturdays it never happens because the number written down always automatically directs me to the Hertz landline.
Felipe Villasenor: Received my work rental from them and I’m enjoying it
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4. Priceless - Sterling Heights
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· 2 reviews
40742 Van Dyke Ave, Sterling Heights, MI 48313
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5. Hertz Car Rental - Clinton Township - Hall Road North HLE - Clinton Township
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· 80 reviews
20820 Hall Rd, Clinton Twp, MI 48038
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Patrycja: Made a reservation through Priceline for a pickup at 5:30pm. Arrived at 5pm to get all the paper work done timely. Door was locked ant 5pm and the sticky note on the door showed temporary store hours of the office is open until 5:30pm during the week. Had I known someone was going to leave early i would have came sooner but there was no communication of this. Hertz Corporate was useless as all locations nearby closed at 6pm and they told me i can get myself to DTW airport and pay extra charge I could get a car from there. No resolution. No actual help. Highly disappointed.
Josiah Eckert: It's not possible for me to convey how strongly I recommend not using hertz
Martin Vanderburg: Hertz was great! They are under tight quarters as there are several good restaurants (Vinny's, etc) that take all their parking places!!
Allen Miller: Had an absolut nightmare rental from here where I drove from michigan to Florida for work but brought the family. Had more work come up and tried to extend my reservation 4 DAYS BEFORE THE RENTAL WAS DUE just to find that this location had sold the car and would not let me extend the rental. THEY LITERALLY LEFT MY FAMILY STRANDED IN FLORIDA WITH NO DIRECTION, NO HELP, DID NOT HELP ME FIND A NEW CAR I TRIED TO DO IT MYSELF BUT NONE OF THE LOCATIONS ANSWER AMD I NEEDED A 7 PASSE GER. Procreded to argue on the phone for hours to finally be told that I can return the car to any hertz location. Went to 3 other hertz locations THAT WERE NOT HELPFUL AND INFURIATING BECAUSE ONE WAS ON GOOGLE MAPS BUT THERE WAS NO HERTZ , HAD TO DRIVE FROM THIS LOCATION TO THE AIR PORT AND PAY EXTRA TO RENT A NEW CAR FOR THE NEXT 5 DAYS THAT I NEEDED FOR WORK AND TO BRING MY FAMILY HOME BEACUSE THE EXTRA HOUR OF DRIVING MADE ME MISS THE RENTAL RESERVATION I BOOKED TO SAVE ME FROM THIS NIGHTMARE. WILL NEVER RENT THROUGH HERTZ AGAIN.
T Br: Love it when they have two ppl working for when you need to be picked up or dropped off . But it's rare for them to have more then two ppl working at this location.
Keith Stevenson: Friendly, fast service!
James Golds: Jeff and his team at Hertz are amazing.. They went out of their way to get me to my rental car and made returning it just as easy.. Thank you Jeff.. Hertz you have a great team and here, take care of them.
Luay Jirjis: Don’t recommended this location rude management and crew if there was zero star, unprofessional scammers
Ivan Hanoush: The worst manager and worst customer service I’m done with hertz
Nate Verbeke: Go to enterprise.
Nancy Zebracki: What nice people. Very efficient in what they do. Would not hesitate to use them again. Great service. Even got a ride back to collision shop. Thanks Jeff and everyone for being so nice.
Scott Kolesar: I was directed to this location as a result of an accident claim from AAA. The young lady at this location was so nice and polite and very, very helpful. Considering the stress that I was already dealing with because of the accident, she made this part of the process easy. If I needed to rent a vehicle in this area, they will have my business!!UPDATE.....So I just returned my car and the nice young lady was not there. I'll never be going to this place ever again, he tried blaming a problem on AAA as far as an extension, and I got a copy of the email that was sent over and the extension was supposed to take effect the day before, but they still went and charged me and then put a hold on my account for that dollar amount. I never authorized them to charge my debit card. Whatever you do do not swipe your credit or debit card at any of these locations especially if this is an insurance claim or dealing with the insurance company. Problem was not AAA. I will never rent another vehicle from Hertz ever again.
Tim Purcell (Dr. Tim): Hella overpriced...if you don't have reservations, don't waste your time. I got a quote for 6 days at $980
Joel Redmann: Try to find a rental car to go visit family member. Not know they do a$500 security deposit on top of the amount u are renting a car out.and a credit check. So if u have low credit score. And do not have at least $1,000 in your bank. Don't bother with this company.
LinZ DeeZ: I made reservations for Hertz online through priceline. There was a minor discrepancy that I wasn't notified of, but the staff was sure to make everything right. The lady and gentleman at the desk was so nice and helpful. Explained everything I needed to know. The manager was there as well and made sure everything was taken care of! He is awesome ! Place was clean and the vehicle i rented was more then I expected. Very professional staff. Thank you guys for everything!!!
SilverSentient: My man Jeff saved me from a headache after making a stupid decision and missing my turn in date. He made sure I left without any complaints and I had a quick and easy time with the drop off! The car was good and the service even better, thank you!
Fredy Alsafo: The worst car rental car ever, not help me with any thank they give garbage old Nissan Sentra I can drive over 50 on highway because the steering start vibrate
Joann A.: I was recently in need of a car rental and my insurance sent me to Hertz on Hall road. They picked me up at the collision shop and when my car was done they broke me back to get it. No need to ask a friend for help. They had a newer model car that was extremely clean and ready for me. Great experience all around!!
Miranda Roark: Not a good Hertz location. Tiny little office front is very dusty and dirty. This makes for an uncomfortable visit if you end up waiting there a while. The man working was less than helpful with my rental experience. My pick-up time was pushed back half an hour so they could prep the car and when I got in all interior surfaces were wet. Overall poor experience at this location. Have used Gratiot location several times and always had a great experience.
Daniel Wiese: Worst rental car place, I was told one thing on the phone when I arrived it was a completely different story.Hertz will never get my business again.
Ang G: Encountered some of the worst customer service and garbage vehicles EVER. The car we were given was defective. Got no help from the agent here or through the 800 #. Charged extra on the card even though the rental was prepaid. The car was returned and we were never able to reach anyone thru the 800 number as the staff here"couldn't do anything about it". After numerous calls and a few emails, which went on for another week, we received a refund. I do not recommend renting from here, especially 3rd party. I have yet to have a positive experience with this company.
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6. Exotic Rentals LLC - Sterling Heights
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· 6 reviews
13854 Lakeside Cir #205, Sterling Heights, MI 48313
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Cristian Rodríguez: I have had the best experience with this company, they offered me packages that no other company had offered me, I went to too many places with a car that I rented and I did not fight at all I am very convinced that this company is the best in Las Vegas, all the workers they are very respectful when talking and driving,Excellent experience with this company100 ° /. Reliable highly recommendedHe tenido la mejor experiencia con esta compañia, me ofrecieron paquetes que ningúna otra compañía me había ofrecido, fui a demasiados lados con un auto que rente y no batalle para nada estoy muy convencido que está compañía es la mejor de las Vegas, todos los trabajadores son muy respetuosos a la hora de habalar y a la hora de manejar,Exelente experiencia con esta compañía100°/. Confiable muy recomendada
Simón Díaz Edgar: Very good service, they have the best prices and they deliver the cars in perfect condition, the workers are very friendly and clarify your doubts. I highly recommend them since in other car rental companies the prices are very high.but very good service that they offer us here.
Lonnie Cameron: This place was not here. Was looking to rent from them but they do not exist.
Pillow Talk: I have never had a problem with this company always a pleasure.Very professional the owner and his employees have excellent customer service. I enjoyed my exotic experience.
Hayley Beauchamp: Horribly unprofessional business to work for/use. Watched him screw over so many people before I was finally screwed over myself. Doesn’t even have “exotic” cars. I was a loyal employee forced out of a job when I needed one most. Stay away from Timothy Taylor at all costs or you will never see your time and money again. He does not care about anyone.
Meek Yahweh: Terrible
Thae: SCAM!!!!!!!! DONT USE THEY'RE A SCAM!!!!
Demetrius Murchison: Had a good experience. Friendly people!Word of advice,Take pictures before and after the rental. That's anytime you rent a vehicle.
DePorre Veterinary Hospital: this place is a SCAM!!
Teehuan Harvey: Never use this company SCAM!!!! They gave me a dirty car then when I brought it back after I washed It they said I made scratches on it. Tried to charge me a 1000 for the scratches until another employee said they was there. Steer clear of this place!!
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7. Hertz Car Rental - Centerline - Van Dyke HLE - Center Line
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· 134 reviews
26804 Van Dyke Ave, Center Line, MI 48015
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Josiah Eckert: Don't make the mistake of doing business here
Kaira Vue: Zero is the accurate rating. Lady in the front was super rude. She laughed at us when we asked what category does the Cadillac CT fell under I.e. intermediate or standard SUV. She then called her manager and flip her story around tell the manager we were condescending to her and walked away half way thru the call. Her next colleague helped us next and was extremely unpleasant as well but we had no one else there to help us get our car rental so we just dealt with. DO NOT COME HERE. Let this place go out of business as it should.
Jim Stryker (Kergillian): I've used this branch on multiple occasions. They have always gone above and beyond to keep me happy!
Nikita Glazkov: I recently had an experience with Hertz, and unfortunately, it fell short of my expectations. We booked a car online, but when I arrived, the car was not ready. The lady behind the counter seemed uninterested and unhelpful when I approached her with my questions. After 35 minutes, she gave me a dirty car with a flat tire. I also noticed a strong smell of cannabis coming from the car. I immediately reported it to the lady and asked for another car. Despite the parking area being filled with vehicles, she refused and asked me to leave. When I asked to speak to the manager, she refused to call and said she wouldn't bother her manager. I was shocked by the poor service and asked for a refund. The lady started screaming at me and tried to intimidate me with her aggressive behavior. So, I left without a car and without my money. We were there with two kids, and despite my repeated requests, no one offered any help. We have decided to take legal action and file a lawsuit if our money is not returned
R&R: Hard to recommend this facility to anyone who deserves reasonable and professional car rental service!Booked on line and reserved Tesla Model 3 a week ahead and tuned out there is no car available when we are ready to pick up!Our travel plan totally ruined due to there booking system!!!
Insecurity guard: Made a reservation for the Tesla. Called to inform that I was running a bit late to pick it up, and it’s a good thing I did. They told me the car isn’t available. Person on the phone said their manager tried contacting me yesterday about it. Went through my entire call, text, and Hertz email history - nothing. Unprofessional, nearly ruined a planned vacation I had. Had to call to change the reservation because the Centerline office couldn’t do it. Ended up costing $100 more.I’d recommend against going through the Centerline Hertz to rent a car.
Jason T: The worst. The customer service is horrible and I’m not too sure about them. The lady at the counter stated that she had to get my social since I was using a debit card. After I gave her a crazy look and asked for what, she said never mind. Then she said that I had to place 500 dollars on hold just because I used a debit card. The didn’t even have what I order.
Desharinette Owens: Awesome service from the time I picked up my rental until the time I dropped it off
Shelby Buckley: my mom went here to rent a car for vaction and they charged her $500 in deposit before she even got the car!!!!!!!!!!!
Ali Balawi: Ask for Calvin, he makes things happen. He goes above and beyond.
Derrick Toliver: Fast and friendly!
James Rogers: Kind of hard to see if you don't know where it is. Need a bigger sign out by the street
N Mickhail: Convenient drop box for easy rental car returns
Cicely Harvey: Excellent customer service. I never have a problem with the staff or the cars. Everyone is kind and polite. I only rent from this location. Great job K and D. Y'all rock
Francita Ward: I AM STRANDED RIGHT NOW AND THEY ON SOME BULLLLSHITTTT!!!!! THEY KEEP SAYING MY ETA IS 90 MINUTES..... THEN THEY WANTBTO TOW IT TO THE AIRPORT!!!!! WELLL YOU BETTER HAVE A RENTAL WAITING BECAUSE MY INSURANCE IS PAYING FOR MY COVERAGE..... IT IS 239AM AND I STILL HAVE NO TOW TRUCK!!!!!!!DO NOT RENT FROM HERTZ!!!!!! IT IS NOTHING KESHIA OR DAVEN CAN SAY TO ME ON MY BIRTHDAY NIGHT!!!!!!! WOW I HAVE TO SLEEP IN THIS CAR WHETE I AM STRANDED!!!!!!! TO MY FAMILY IF ANYTHING SHOULD HAPPEN THEY KEEP SAYING THEY DO NOT HAVE A CASE NUMBER A D IT IS 251AM.....NOW THE GIRL HAS ME ON HOLD AGAIN!!!!!! ONCE MORE AGAIN MY INSURANCE PAYING FOR MY RENTAL!!!!!!!!!SHE SAYING THERE IS NO CASE NUMBER
Happy Family: i can’t get help from there employee, they said i have to call 📞 customer service for my problem, they receive my debit card when i rented on line Reservation, pickup time they said i have to pay with other credit card, i lost my time around 1 hr, don’t go there service so pure!they didn’t help me @
Kelly Jackson: I wish when I spoke to the representative yesterday that she would have taken the time to tell me they do not accept Chime debit cards. As there is also nothing on their website. I had to take the morning off work to get a rental due to a cat accident that was not my fault so now I have no rental to get to work and now need to get another morning off work. I'll stick to Enterprise
Deaundra Aziz: False advertisement. Did not have reserved vehicle
Terrence Fulton: Very professional and nice place would recommend
Jason Robb: Devon the branch manager and his crew were just absolutely flawless! Devon went out of his way to make sure I had the correct rental that fitted my family’s needs when I had to take my car into the collision shop! Excellent customer service! Thank you so much for all your help!
michael ward: Great customer service they just only had small vehicles nothing for my needs or pleasure but still A1
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8. Hertz Car Rental - Clinton Township - South Gratiot HLE - Clinton Township
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· 131 reviews
34365 Southbound Gratiot Ave, Clinton Twp, MI 48035
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Josiah Eckert: Don't use hertz at all
Vickie V's Mobile detailing: Cool experience
Eric Price: You need a car? There's always a large selection to choose from
Lincoln Milam: Raised price after we turned car in
pin b: I had a pleasant experience at this location. I rented twice from this location and never had a problem. Cars were clean and great customer service.
do you know: The website doesn’t tell you about the fees they tack on when your trying to pick up the car ($200 and more than the entire rental amount) nor does it tell a credit card is required and they WILL NOT accept debit cards. Renter Beware
Gary Isaac: Horrible business to deal with! I rented a car from this location headed to DC. I got 3 hours away when the car broke down and was leaking oil fast as I could put it in.( I prepaid in full through Expedia) I was told nobody could come to help us so I was forced to drive the car not knowing when or if it would break down. I finally was picked up and taken to the Columbus Airport for a swap out vehicle. I was told it would not be any additional fees only to find out later I was billed 255.80 after already paying Expedia 337.10. I have tried to resolve this for month but Hertz cares less. I have since contacted the Fl, Ohio and Mi State Attorney Generals office and filed complaints. I will never ever rent from Hertz again. Expedia even said they should not have billed me. Horrible company. Now I see why their ratings are so poor. Hertz,,,,,,,, Beware
Dottie Eckert: Friendly staff
Arthur Lattanzi III: Hertz on Gratiot in Clinton Twp the cars are always clean , service prompt and friendly. They go the extra mile for you when they can. Hertz is always reasonable but this Hertz agency is tops! I don’t rent often but they have been my go to when car is in the shop.
Star E.: This place is bad don't come here go somewhere else and watch your credit cards because our rental for a week was already paid but 2 days after we returned the car they charged us for another 450$ saying we returned the car monday but we drop it saturday noon time. Their hidden charges are unreasonable.
Matt Stephens: DONT USE THIS LOCATION. I called about renting a Tesla and was told they had them available, when I arrived they had them in the lot and wouldn’t rent them to me. Their manager Rob is incredibly rude. This location has very low stock, same as the hall rd location.
trisha wilson: Very friendly service very nice rental
John Houser: Awesome place and the customer service was amazing
Paulfrey Wiltz: Fast and efficient service. 'Smooth' from beginning to end. Thanks Rob.
Andrae Royster: NEVER RENT FROM HERTZ AGAIN THEY HELD MONEY ON MY CARD AND NEVER RELEASED IT THEN CHARGED MY CARD AGAIN AFTER I RETURNED THE RENTAL SO THEY STOLE 1,780.38 FROM ME I ADVISED EVERYONE NOT TO RENT FROM HERTZ
Zach Boult: Gave my family member an unsafe car that was falling apart. She is now stranded in Indiana.Vehicle was not ready at pick up time & is now falling apart in the road. Great Job
Shauntel Ousley: I worked for this company and I can honestly say the worst experience of my life, this location is always dirty bathroom is filthy, trash is never taken out. Cars are never cleaned every car they had me drive had food or food bags in them and the smell was awful. Angela does not take care of her employees at all, she talks to them any kind of way she wants. They never respected me as a pregnant driver that had me over doing things. I will never work for another hertz.
Herbert Rushlow: This rental company can't keep their books straight and are you when you return a car they also keep it on the books under your name and let somebody else use it this is the second time this has happened to me I will never never use this company ever again
Marnie Fencyk: Unfortunately I had to give one star in order to do this but I would give them 0 stars we made a reservation at 12 o'clock and wasn't called until after 2 PM to let us know that they didn't have any vehicles available they did not offer to get us another rental from a different location their prices are outrageous i the only good thing that came out of it was we went to enterprise paid half the price and got a car right away so I will never use Hertz again
DeShawn Minor: Bad experience. One their staff was sagging his pants (unprofessional). Car was dirty, half tank of gas, check tire light was on. Gases car up and put air in the tire myself. Went on road trip. Had to put air in tire multiple times before returning. Complained to staff. He just blew me off, like "Oh well." I'll be callung corporate to complain.
Ayah Shkoukani: My dad rented a car for an out of state work trip. The trip was longer than he expected, so he made an extension on the rental. The worker processed the extension said he was all set. However, The car was later taken from him. They said he went over the rental due date, even though he made an extension! He is now out of the state with no car. Both the workers at this location and at corporate were no help at all
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9. 3 Wheel Rentals - Sterling Heights
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· 69 reviews
6675 Burroughs Ave, Sterling Heights, MI 48314
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Nina Ayers: I have been wanting to rent one forever! I finally rented a slingshot for my partner for an early Sweetest Day experience gift.I have no experience riding a motorcycle. I have never even been a passenger in a vehicle similar to a slingshot. None of that even mattered! Driving and being a passenger in the slingshot was AMAZING, super easy, and fun. I rented at the perfect time bc the weather was great and the trees were beautiful fall colors.This was such a great experience for those around us. We drove our parents around the block. People took pictures of the vehicle. Fun was had by all.Renting the slingshot was a super easy and clear process. I booked online and went into the office to pick up the slingshot.The staff was professional, really nice, and upbeat. The pickup process and dropoff processes were smooth.I can’t wait to rent it again!I have no complaints about anything. I would highly recommend 3 Wheel Rentals to everyone. Go experience this for yourself!If you have any questions feel free to message me on IG @drninaayersLife is short. Have fun :)
Jeanette Booker: My daughter rented me a Slingshot for a gift It was great!!! First the young women in the office knew what they were doing 100% The paper work was quick, we picked our color, the rep went over every inch of the vehicle then told us everything we needed to know about safely operating the bike. She even told us how it would react and sound while we were driving it! Alll that being said, if you are bored or feeling in a rut I promise driving one of these is what the doctor orders! And the gas mileage is freakin great! We drove 65 miles 2 rent one and it was well worth the trip
LaSheta Lynne: I love love this place! Customer Service is A1.. The check in/ process is very easy!
J. Love: I’m going back and when I do I’m bringing something with only three wheels on it outta there. This is the best place by far to rent Slingshots!
Lauren Sly: I would give zero stars, because I didn't even get a chance to rent what I wanted. I drove from Birmingham all the way here and had to use the restroom but was denied accommodation because there are "no public restrooms". I was rudely told there was "maybe one down the road", there was not. Keep in mind that I pulled up in an owned Slingshot and was looking to rent a Vanderhall. This is a heavily industrial area, that I did not drive back into looking for a bathroom. After driving miles in construction to the nearest restroom, I had zero want to return to this place and do any business with them.Had they simply let me use the restroom when I was there they would have had a weekend rental, and a happy customer (a returning customer from when they were on John R in Madison Heights)... Now I will tell everybody about how poor their customer service is. I'm so completely disappointed in their lack of compassion towards someone that just drove over a half hour to do business with them specifically. Not again. There's better places to rent 3-wheelers.I'll go somewhere else to drive the Vanderhall Carmel I want.
A. Bell: Nice Deals for "NOW," 2022.On renting a (3) Wheeler.
Joey & Jax Dattolo: Was VERY pleased with my total experience renting from 3 Wheel Rentals.Went online at 10am to find something fun to do with my son, and was in a seat of the Slingshot R by 12:15pm. The smile on my kids faces was ear to ear.They were very nice and professional. I will be back sooner than later to rent from them again.
Rome Green: These people got you riding in slingshots that aren't safe. The tire was badly worn it was sliding everywhere. Then they trying to charge me 300 dollars out of my deposit for a tire that they knew wasn't any good. Be careful with these smooth criminals because they're not doing the maintenance on the slingshots as they should. Soon as you drop them off there right back on the road with somebody else. They are trying to have the clients pay for there raggedy slingshots. Wouldn't recommend this company to anyone!
GO PRO SEAN: Great Service! Friendly Staff! Clean well maintained Vehicle! Highly recommended and will return again!
kesha centers: I rent these a couple times out the last 2 years always had great service and a nice time.
Don Cox II: Nice staff
Jaimie Forsberg: The staff was very friendly and professional. We had an amazing time with the slingshot. The atmosphere was amazing. I highly recommend renting from this place.
kamryn bobo: 10/10 great experience.
Askia Hill: This was my second time renting.The first experience was great but the second time renting was a disaster.The vehicle stalled on me & wouldn't start up & there was no way to get in contact with anyone from the company. The staff never explained to me about any road side assistance so I ended up having to give the vehicle a boost to get it started.After returning the vehicle I explained to the staff about what happened & was told to email the company & I should hear back within 48hrs.Well it's over a week now & I have yet to hear back from the company.I wouldn't recommend anyone to rent from this company
Chip Michaels: Great service and easy to do business with!Darnell is the man.Thanks famWill return
Anetrius Harris: Very nice experience. Booked reservations online paid. Quick and efficient service
Nestor Castaneda: Car just stop working in the middle of the road took it back and they act like it was a nothing almost got hit
Shelby Martin: I rented the 2021 Polaris Slingshot SL. The staff is very nice and professional. I highly recommend them. It's worth every penny.
Tish Whitlow: I Really enjoyed the slingshot rental I will definitely do it again
frank hurmoz: This was my first time renting a SlingShot and it was awesome! The customer service is great and the employees are all awesome. Smooth booking process, but make sure to book online in advance because they are very popular and slingshots get reserved fast. I will definitely be coming back to rent again. I saw some of the one star reviews, I wouldn’t pay any attention to those reviews. They probably didn’t follow the rules because I got my $750 deposit back in 48 hours of returning the slingshot. Follow the rules don’t damage the slingshot and you won’t be charged. When you sign the paper work and you state you will be the only driver don’t BS the process or be cheap and not add a second driver. The staff tells you up front if anyone else besides you drives the slingshot you will be charged. Just follow the rules pretty simple concept if you ask me! The staff is super understanding and easy to get along with. Thank you bringing this business to Metro Detroit you guys rock!
B S: Definitely shady business practices here.. Don’t expect to receive your 500 dollar deposit back. This company had two different people check me in and said I have a unauthorized driver charge for 250 and then took the whole 500! I was the only person driving it! Smh, take your money else where. Also they have you calling a Royal Oak office and you have to pick it up all the way in Sterling Heights on 19 mile.
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10. Hertz Car Rental - Rochester Hills - South Rochester Road HLE - Rochester Hills
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· 189 reviews
1185 S Rochester Rd, Rochester Hills, MI 48307
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11. Hertz Car Rental - Ferndale - Woodward HLE - Ferndale
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· 220 reviews
23600 Woodward Ave, Ferndale, MI 48220
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12. Budget Truck Rental - Sterling Heights
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· 11 reviews
34703 Van Dyke Ave, Sterling Heights, MI 48312
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13. Hertz Car Rental - Royal Oak - Woodward HLE - Royal Oak
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· 123 reviews
30507 Woodward Ave, Royal Oak, MI 48073
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14. Hertz Car Rental - Southfield HLE - Southfield
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· 213 reviews
26695 Telegraph Rd, Southfield, MI 48033
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15. Hertz Car Rental - Novi - Novi Road HLE - Novi
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· 163 reviews
24400 Novi Rd, Novi, MI 48375
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16. Avis Car Rental - Macomb Township
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· 146 reviews
15747 Hall Rd, Macomb, MI 48044
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17. Hertz Car Rental - Livonia - HLE - Livonia
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· 173 reviews
33910 Plymouth Rd #5, Livonia, MI 48150
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18. Enterprise Rent-A-Car - Warren
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· 207 reviews
32432 Van Dyke Ave, Warren, MI 48093
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