Best Infiniti Dealer Sterling Heights Near Me

LaWaune Reed: Suburban Infiniti is the best. The service facility is A1. Second to none. The staff is always very helpful, polite, and knowledgeable. As a matter of fact, my 2008 looks and runs exceptionally well! All thanks to Suburban Infiniti. Keep up the good work!

Wendy Miller: Sharing my great appreciation for Troy Infiniti’s service center. The service advisor William Hallam provides honest opinions, expertise and attention to detail. I always learn something new about my vehicle when he clearly explains the issues. The whole service crew does a great job!

Kelli Richardson: William is the best! Friendly, capable and always communicates effectively.

Brian Hoisington: I called to schedule service for my Infiniti as I had received a recall notice in the mail. The service writer was rude and condescending like I was bothering him. He then told me I would have to call the parts department to see if the recalled part was in stock instead of just checking himself. So I ended that call and called parts only to be met by the same rude attitude by the parts department. Just a hunch but I'll bet if I were buying a new car instead of getting warranty work done their attitude would be much different.

Amy Anderson: Everyone I spoke with from Driveway was very kind and helpful.

Christopher Zarour: Always accommodating and pleasant. Ask for William Hallam! Phenomenal!

Udhaya Sankar: Mr. Andrew, he was awesome in supporting and kind to me to buy the Nissan Altima, he was excellent in treating and guiding me. Altogether, my buying experience was Urbane, Swift and Comfortable with Suburban and with Andrew.

Arnita: William was very attentive, explaining everything to me during the entire process.👍

Daniel Rotaru: Big A+ for Suburban Infinity of Troy! We are so happy with our purchase! Marc (the General Manager), Chris (the Service Manager), Gary (our Salesperson) and Mike (the Detailing Manager) were very professional, nice and helpful!We highly recommend this dealership! Great team! 👍Daniel

R Moore: Extremely knowledgeable and thorough explained all the vehicle features. Exceptional sales experience from start to finish.

Bitaniya Yanore: Excellent communication. Great service, very professional. High recommended. Gary Davis was very friendly, professional and helpful.

TaQuita Malloy: I always get great service from Will. I feel like he is always very nice. He keeps me informed the whole time I'm waiting. And even though I'm sure he's very busy he always gives me a warm smile and thanks me for coming in for my service work.

Jahanzeb Khan: William is the best!

Cedric & Mandy Abercrombie: Gary was extremely helpful and professional, when I had a issue with the app, he went over and above to sort this for me, even though it was a system issue, not his own problem. I would recommend anyone wanting a great sales person to visit Gary.

Janell Gilardone: Armond was exceptionally helpful finding me the right car. He addressed my list of requirements and found a vehicle that exceeded my expectations!

Dan Gilbert: Came in at the end of the day with low tire warning. Will couldn't take me in the service area, but inspected the tire, found screw in it, determined it was slow leak, inflated and scheduled me first thing next a.m. Nice.

Chris Gibson: My experience was great! He took care of my needs and helped me out a lot! He showed me the problem and assured me that it would be fixed.

Cheryl Somers: great dealership! They go the extra mile to accommodate and they do great work! Will Hallem is especially helpful and efficient in all aspects of the process. My time is really valued.

Bo Muzyk: Fantastic customer service from Will in the service department as always!

Ifteker Jaigirder: Jeffrey at the service dept. is friendly, professional and accommodating.Reasonable price and fast service. After the trans flush I do feel the difference while driving. Thank you.4 years later 12/27/2022 Service representative name Will was very unprofessional, and rude. I knocked on his door. He pointed his finger and told me "go stand by your car", and my smile fade away.."a customer should not feel, that a luxury brand car company is doing me a favor. I drive a Lexus and an odyssey, just for your customer service I will put Infiniti at the bottom of my list for ever or never. Because you represented your company very poorly. I never got this type of service from Lexus or Honda.

Todd McIntyre, MLD: BEWARE. 🚫Do NOT buy from this location…I purchased a brand new 2022 Infiniti Q60 Redline Sport on April 20, 2023. During my purchase, I traded in my old 2016 Infiniti Q50 Sport AWD.The staff ensured me that the dealership would handle my trade-in “buy out” with my existing creditor and all I would need to do is give them the keys.Meanwhile, as of May 17, 2023, I was charged $575.32, for a car payment on my old 2016 Infiniti Q50. A vehicle that was traded in, has been out of my possession for 28 days, AND the vehicle is already listed for sale on their website. BUT they haven’t even filed the paperwork to get it out of my name. So technically, I still own the vehicle.So now I’m making payments on TWO vehicles…Not to mention, my financial meeting took forever, because they were completely understaffed. I was forced to stay after hours to finalize the buy since their financial staff left work abruptly and they didn’t have a replacement.Then, I noticed that the brand new vehicle had scratches all over the windshield, that I couldn’t see because I didn’t get to leave the dealership until literally 10 PM ET at night, after they finalized my paperwork. I had to bring the vehicle back weeks later to get it looked at…STILL waiting on it to be fixed.As a business owner. Whoever is managing this location needs to be fired. Untrained staff. Zero leadership. Lack of follow through. False promises. Non-responsive customer service. Financial team who doesn’t complete paperwork.The only good thing about this place is Winston Howard, the sales rep, he at-least tries his hardest to keep this place afloat.I will never buy another Infiniti vehicle again, as they have officially lost a life long customer.My trade-in was never paid, and it appears there is no action towards the loan pay off. Which means I will be taking this to a consumer law lawyer. Maybe they can explain that the terms of the contract need to be carried out or legal recourse may be imminent.

Ali: Be careful from the manager of the sale department he is every rude and disrespectful and thinks he runs everything very very bad business never going back ever and definitely advise you guys to stay away!!! His name is John

Rachel Pitz: Adam went above and beyond to take care of all of our needs! Thank you Adam you made the whole experience seamless with great communication

Charles Fehl: I love the way you are treated at Suburban Infinity. From the sales team through the service associates. First class all the way!

Stefanie Johnson: Both Mo and Brian provided superior customer service. The buying process was seamless. I am very happy with my purchase.

Shagaye Dorsey: If it was an opinion, this dealership would not get no stars. Deserves absolutely no stars. Worst experience I ever had from from a dealership. After over a week of constant calls and emails & text. Please run the other way if you thinking about buying a car from this dealership.

Rita Lee: I have been going to this dealership for the past 6 years and was always satisfied with the service department but this week was the worst service I’ve ever received the in take guy in the service department was rude he seemed rushed and didn’t want to answer my questions so I just told him never mind on one thing , then asked if he would have them put my spare tire where it goes he didn’t do that , I was supposed to get an oil change the computer was not reset and my monitor still said check pressure in tire it’s low after having my car for two hours tried to call back Jordan answered said oh sorry can you bring it back , i said yeah but I couldn’t let them waste anymore of my time I don’t even know if they actually changed my oil never going back and I’m glad my three oil changes I paid for are done

Moe Kay: I took an appointment to plan my day accordingly and went for an oil change which typically takes between 30-45 minutes per Infiniti standards and refused the tire rotation and wash to save time and I’ve been here for more than an hour and 45 minutes already and I had to cancel another appointment I have scheduled today because I won’t make it on time now. Very frustrated and annoyed with this service. But Cornelius was kind enough to bring it out from the service centre as soon as it was done.

Kefah Abdelrahman: Thank you to LAYANN HAIDOUS for the best experience when she got me into a new 2023 Qx60. I wanted a specific color and she went out and beyond and got me this specific color during the Christmas holidays. Layann took care of me and made sure all the features I wanted were available on my new Infiniti. Layann is a sweet , caring and knowledgeable saleswoman. This is my 2nd vehicle I got with Layann and she’s always made it the best experience for me .I highly recommend Layann Haidous as your go to sales person when stopping into Suburban of Infiniti of Novi.

Brad Keller: Great Service

shanthi s: Thank you Mostapha for your continuous support with my vehicle right from leasing to buyout which was easily done without any problem …Appreciate it !!

Fatma Makki: This was the best dealership I have been to since I started leasing. Their customer service is impeccable. They were easy to talk to and they took accountability of everything I asked for. They don’t waste your time like some other dealership do, and you leave with exactly what you asked for or better. Highly recommend this place!

Keith Baldwin: My sales rep was Layann she was the best sales person I’ve ever had to be blessed with me and my wife have purchased 10 cars between us and no one has help us and was patient and through this process she was very informative and knowledgeable thank you from Chanel and Keith

Clifford Jones: Professional and friendly service.

Scott Foody: Robert has been my service contact for a few years now, he is always on top of updates and letting me know estimated times of completion when my car is in. Mike is the only technician that has worked on my car and he has been fantastic. The dealer has taken great care of my Q70 hybrid since I got it and it shows in the 356,000 miles that I have on it. Great dealer. Great service staff. And great technicians.

Yasmaine Dennard: Jean-Joseph Limage II is the best salesman ever! Thank you for a perfect experience!

Eva THE Diva: I absolutely love the service I received from Surburban Infinity of Novi. Cornelius Brown is very customer friendly and patiently listens to his customers concerns. He is very knowledgeable, professional, and thorough. I'm super impressed with the auto technicians. There hasn't been a time that I expressed a concern that didn't get resolved. After almost two years, I still know I made the right choice when I purchased a car from Surburban Infinity Novi.

Ivan: Cornelius is fantastic! Very personable and puts the customers first. I’ve brought my 2018 Q50 in multiple times and the same issue keeps happening unfortunately, but Cornelius has been great with assisting me and hopefully we’ll have this issue resolved soon.

Nate Fowler: The management is less than one star!I purchased a warranty through them and the manager didn’t submit the information (even though charging me and signing the agreement himself) but when I needed the service, he has ignored me despite numerous attempts to reach him till this very day.

sain97: I recently scheduled a service appointment for new tires and a wheel alignment. I thought it would be a quick and easy process. So, I chose to wait at the dealership while my car was being serviced. To my surprise, It took over five hours to complete job.

Takaya PR: It has been 3 weeks trying to get an appointment for service I have been calling to reach service center to book an appointment no one answered the phone talked to reception so they took my information to pass along hoping someone would call me back but nothing happened I left voicemail with my information and no body called me back well I thought they are busy and can happen and I called back more than 10 times but this story is just got repeated over and over I think it's time to find new place for my services after 9 years..

Alan Mong: Shahbaz was great help and is very knowledgable. He made the car buying experience very easy. Even after the purchase, Shahbaz continues to assist me whenever any questions arise. Great guy.

Marz Currim: Had a great experience with this dealership! Shahbaz was extremely helpful and knowledgeable while answering all of my questions!

Alexandra Aczel: Always a great experience when attending the dealership! They are attending, friendly and all concerns are addressed accordingly. I'd give it a 6 star if this were an option!

Chubby Panda: I’ve bought two cars from here and both are running smooth with no issues. Nothing but good service and great customer service. Highly recommend seeing Shahbaz.

Black Knight1655: Got the parts I needed

o janabi: You will love the people there... definitely a family

Dave: Excellent customer service and oh ya the cars are great too!

Daniel CEO: buy your cars here !!

Aaron Drake: Great sales and Service!

Michelle E Lewis (EmmyLew): Great people! Great product! Great service! Highly recommend.

Daniel Shaheen: the best in the city

Dan D: Great vehicles, horrible service department!Purchasing a vehicle, an important part in my opinion is the peace of mind and safety you should feel when it comes to who services you car. Not feel you have been swindled. This dealership doesn't care about your time either. Drive to Chatham.

Don Gelinas: Great dealership .prompt and ready to satisfy

Mack Bolan: Will provide an amazing vehicle and great service

Trent Mac: Will never own an Infiniti again or ever service my current one at this dealership

Lori Sousa: I arrived a bit early for my appointment, but there was nobody around for almost 15 minutes. They should really be able to see when someone arrives if that particular office isn't staffed at all times. Otherwise the service was fine.

Andrew Kornacki: 10/10 service! Great customer care anything I ever need help with I always have a friendly hand from them. Keep it up guys!

Terence V: Great service

Mustafa Alkaissy: Went in and talked to Shahbaz. Super helpful and professional. Very knowledgable about all different options and pricing for vehicles. Would strongly recommend you go in and talk to him if you want a good deal and good service.