Best Jaguar Dealer Sterling Heights Near Me

Jeramie Childers: In a day and age where people seem to shy away from buy cars for dealerships, me included, I was happily surprised by the outstanding experience I had dealing with the sales team at Jaguar of Troy. Never once did I feel pressured into a purchase, in fact just the opposite. The sales team was patient and spent their time with me answering any questions and engaging in pleasant conversation as we navigated through the financing and purchase process. Big props to my sales consultant James Wawrzyniak and finance manager Cassandra Chapman on their outstanding customer service. Jaguar of Troy should be proud of their team! They will definitely get my repeat business.

Jameela Thomas: Excellent Experience from start to finish!

Salwa Haji: First of all I'd like to start with saying that I love my car. However, this dealership if probably the worst one to deal with post the purchase. It's bells and whistles till you make the purchase, then it's downhill from there. I dread the simplest visit such as for an oil change.Very disorganized and non caring service department. Not happy with this dealership at all. And they clearly aren't happy to have me as a customer or anyone else. A good shake down needed ASAP or customers will being going elsewhere!

Satish Mehta: I serviced my car recently and had good service from Jazmine.

Joe Gallo: Mechanical repairs are thorough and the team does great (on the repairs). Service communication has been horrendous, no updates, being on hold for what feels like HOURS at a time. My service associate (Melissa) never even responds to the text messages that literally say TEXT ME IF YOU NEED ANYTHING. It is impossible to get service updates, the list goes on. I understand parts sometimes take a week or two to get... Just tell me that, relay that information, keep me in the loop! I would take this elsewhere, but because of warranty it has to be the Troy location.

Summer Alkhafaji: Sammi is absolutely THE BEST salesman ever!!! He went above and beyond to give me the best deals and service, he ensured I'm highly satisfied. Thanks Sammi! 😊

Joshua Kane: Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages.

Sasha Oza: I wish I could give 0 stars!!!! DO NOT BUY FROM THIS DEALERSHIP!!!! I have never seen worse customer service anywhere!!!! I have had nothing but issues with my E-Pace. Since it was under warranty the service had it for an entire month! Then out of no where my car spontaneously burst into flames while off and parked in my driveway! The insurance investigator deemed it the dealerships fault (they are planning on suing this dealership for their negligence!). YOU COULD HAVE KILL ME AND MY FAMILY!!!!

Jawwad Rashid: Horrible service no one ever answers phone calls and scheduled maintenance appointments were missed two times in a row with out a courtesy call or reschedule date

Ms. Smith: Where do I start, Melissa is horrible with her customer service skills and very unprofessional! She never answered my call or kept me updated about my vehicle! I literally had to track her down every step of the way! Had my car towed there at 10:30am then started calling at about 1:00 pm you can never get through so I started to get worried, I literally had to have the operator track someone down to confirm my vehicle was there, because Melissa never did! Melissa told me my car would be ready on Thursday , she never called me or kept me posted! I called the service department manager left a message and after two days when he called me back I was very disgusted with Melissa unprofessional behavior not keeping me updated having to call the dealership 55 times just to get an answer finally the manager gave me a loaner yes he did the evening before my car was ready the next day!I spent almost $3,000 at this dealership to be treated like trash, I PRAY MY CAR DOESN'T BREAKDOWN FROM THE SERVICE DEPARTMENTS HORRIBLE UNPROFESSIONAL BEHAVIOR ! Melissa needs to be fired or trained she is horrible for the business. Not to mention the day I picked up the loaner vehicle she was at her desk all Getty eyed with a technician , Oh I see why the phones never get answered and you never return messages you are busy with your coworkers and not tending to the customer needs ! I left a message in Melissa’s voicemail indicating keep all my old parts I want to see them, yeah no that never happened and when I asked deer in headlights! I just wanted to get as far away from there as possible ! Lastly, how did you do an overall check of my vehicle when my headlight was out and I had a nail in my tire! All I know , it was not that way when my vehicle was towed there ! Avoid them at any cost ! In fact Jaguar of Lakeside are really customer friendly and appreciates the business, according to my fiancée he stated that’s where I’ll be going next time! It’s such a shame when we live so much closer to Troy! SMH ridiculous just ridiculous !

pratap reddy Machavaram Siva: This is the worst place for this brand. I had quite bad experiences with this service center and the only reason I go to this place is because it's the closest one around my place

Natavia Garner: I went in for routine service and Don was my service guy and he was GREAT!!! Don was very professional and made sure that all my needs were met during my visit. My service was done ahead of a schedule so I was definitely a happy camper!!

Dale Campion: Do not take your car to be repaired here. My 97 XJ6 had a mystery fault it would drive fine for a few miles then die, and not restart. First was a 4 hour diagnostic at $1000 which showed nothing. I then suggested replacing the coil packs after they didn't get back to me after 3 weeks, which was duly done for another $300 and to no avail. It then took another 3 weeks of calls to get a response after which I picked up the car and figured it out myself. British Jaguar would be ashamed to have any connection with this dealership.

Kevin Lackey: These salespeople at this dealership rock! Best in the business!

Humble High Priestess - Spiritual Alchemist: I'm fed up with my Jaguar F Pace, however, the Troy Jaguar location has new management and they are rocking out when it comes to customer service. The service center guys (namely Brian) has the best customer service etiquette I've ever had at a dealership.

Rohit Gandhi: Useless place useless cars.I have Jaguar ipace 2022. It's a piece of garbage. I named it death trap. In 6 months I escaped death 4 times. Jaguar is not concerned about it. Service is zero level. If we have cars and dealer like jaguar. Trust me jaguar will not be in business in near future. Beware this car stops abruptly in the middle of nowhere 🤔. Jaguar says they're is no problem. Seriously.

Linda Petty: Excellent Service

Feras Aloka: Don was and has always been great.

Lisa Litton: Run away from this dealership and their service department as fast as you can unless you want to spend thousands of dollars to keep fixing the same problem over, and over, and over, again. They will not stand behind their work and I seriously question whether they are forthcoming in relaying what the real issues are with the vehicle.

Scott Ashworth: A very poor experience that seriously lets down the amazing vehicle range that is Jaguar.Poor levels of communication between departmental teams lead to additional, unnecessary works performed at my expense. The extra works were palatable but it took five calls to the dealership and almost a week to get a return call.After spending a significant amount of money, sadly three of the 5 issues still remain.I am overwhelmingly disappointed about the blatant lack of customer appreciation. I have owned Jaguar vehicles since 1989 and always felt good about my choice and the level of engineering support. I have been left with a feeling of mistrust.I have since been contacted by the service manager who has booked my car in for corrective works. He has called numerous times to follow up and I will of-course adjust my review once we close this issue. I’m hoping this was just an isolated issue.

Latasha Mack: I had the pleasure of purchasing from Jaguar of Macomb, and I must say that this experience has been nothing short of exceptional. From the warm welcome at the door to the attentive service throughout.It is evident that my sales consultant, William Scandalis take great pride in his work, ensuring that his customers are truly satisfied.However, it is his unwavering commitment to providing an unforgettable experience that sets Jaguar of Macomb apart from others. He's extremely knowledgeable about the vehicles here, making expert recommendations and accommodating special requestswith ease for our purchase. I must not forget, William is definitely compassionate & patient🙂In conclusion, if you have Jaguar in mind for your next purchase, I highly recommend giving William the opportunity to take care of you. This purchase is a gift to our mother, which is also our best friend. My sister and I are more than grateful and blessed to have an extraordinary & loving mother like her.Best regards,Tasha & Rachel Mack

khal tarabin: Mike T was above and beyond. Amazing!

Renee Painter: Went for a brake job. On invoice claimed they topped off my fluids which was not true. Brake fluid was under the minimum line. Why would they lie about something so simple. I will stop going to this location because this is not the first time they lied about something.

Coach Kim: My experience was beyond exceptional! My sales man John Mashini was friendly and professional. He went above and beyond to ensure I got the vehicle I wanted at the right price. I consider him family and highly recommend him. Thanks again John

Kimberly Rae Stanbury: This dealership is amazing. Their service is by far the best we have ever experienced. Our Sales Consultant, Jonathon Mashini, treated us like family. What a special man! Louis Gruevski, the Business Manager handled the financial side and paperwork seamlessly and made everything so easy and effortless.Amazing place to purchase a vehicle. Highly recommend!! We just purchased a 2023 Jaguar F Type today and could not be happier with the vehicle and the entire experience the team at Jaguar at Lakeside gave us! Thank you!!

Samuel Gladney: Ted sims is a great salesman he took care of everything I needed I will recommend him to anyone looking to purchase a vehicle!

Carly Maniewski: Great Experience here with Griffin and Robbie! Top of the line customer service! Picked up my car the day after mothers day and they made me a cake and had a mothers day balloon along with a huge bow on my range in the delivery bay. They sure know how to make a girl feel special! Def will be coming back.

klomb4: Just purchased my first Jaguar.! The entire purchase experience with Lenore P and Ted Sims was incredible. They were very personable and transparent about the entire transaction. The pricing of the vehicle was very competitive. Lastly, the Finance Mgr. added the cherry on top of my transaction by removing any barriers and getting the deal done. I highly recommend the Jaguar Novi dealership family.

Rodney Williams: A blast with Ted and Robbie, they make paperwork a joy... we love our new Range Rover Sport!

Josh Sobeck: Friendly and professional people here - very quick to get service scheduled and went out of the way to clean up a bad experience at another dealership (Troy) - very highly recommend Jaguar Novi.

Hassan Moughnieh: Very helpful

Matthew Cummings: Robbie and Ted were amazing to work with! Great experience and would highly recommend!

Randy Gungab: Great experience and outstanding service

Wilma Newman: Ted did an awesome job and took really good care of me! He was very detailed, friendly very knowledgeable. The process was easy and smooth. I recommend Ted and the Jaguar Land Rover in Novi when you want a Jaq or Rover!

jay rasheed: Excellent service from Robbie and TED.

Bruce Kello: What a great experience @ Jaguar Land Rover Novi! Gotta give a shout out to one of the greatest salespersons Ive had the honor to work with is my guy Ted. He made it quick and easy. Can’t forget about my guy Robbie Ghanem in the financing department. He made 1 phone call and had me approved in minutes with no money down. They’ve got my approval. 👍🏼

Amer Saba: Amazing experience with this dealership. Highly professional individuals (Tony the sales manager, David the sales person, and Robbie the finance manager). They made my car purchase experience very smooth andenjoyable. I very highly recommend them.

Rich Vance: Great experience with Ted. He was in the parking lot on his way out and took the time to show me a vehicle that I purchased the next day. Smooth transaction with zero issues!

R S: Jake the service advisor at Jaguar, provided me with exceptional service. He made sure that my Jaguar iPace was properly cared for while it was being serviced. Great team at this location.

Frances: I was very happy to have Lenora for my sales person. Lenora was very detail in perfection finding the correct Range Rover 👌 for me. The staff was outstanding from the moment I entered the dealership to driving away with my fantastic new vehicle. 😀Jaguar and Range Rover of Novi is the way to go.

Jill Seitzinger: Salespeople were niceAfter I purchased a used car their automated system will not quit sending me text messages. When I click on unsubscribe it blinks out. Frustrating

Dolphy Vy: I absolutely loved the new location. This is my 3rd time getting a Jag. Our salesperson Aric has been phenomenal every time. Thank you Aric and the amazing team for all the hard work and exceptional detailing for us to have such a great experience!!

Heather Cox: Lenore was an amazing salesperson! It took me a few months to figure out what I wanted so I came in to the dealership a few times and each time she had a big smile on her face and made me feel very welcome. I can’t say enough great things about her and everyone who helped me in the sales process from the gentleman who helped me program my car to the ladies up front that were always making sure I had something to drink. Highly recommend this dealer.

Michelle H: I had such a great experience here at Jaguar Land Rover Novi. The dealership looks beautiful with great amenities while you wait and a gorgeous showroom. The staff is very friendly and welcoming. The sales manager, Tony, greeted us right away and offered some coffee and snacks. He introduced us to a wonderful salesperson Lenore, who was extremely professional and helpful with ordering our Range Rover. I appreciate the staff and their willingness to go the extra mile. It is clear that they care about their clients. Would recommend them to all our family and friends.

rania obeid: Tony Malouf and David did a great job helping us get our new autobiography new body style Range Rover. If you want good service come check them out at Jaguar Land Rover In Novi MI.

Habib Alayche: Excellent experience with Jaguar Windsor.From the initial contact with Andrea Jiga, through the professional purchasing experience, and the delivery side as well.The entire team was excellent.It was difficult to coordinate a long-distance deal since I live in Hamilton,but the attention to detail and communication was superb; she made the whole experience easy and answered all my questions.Andrea went above and beyond; before, during, and after the sale explaining and guiding me through each and every step;she even mentioned some features that were not included in the online listing and helped me out-setup everything on my new car.I thoroughly enjoyed the whole process and appreciated the personal touch of everyone at this dealership (Especially Andrea).I would suggest Andrea for future purchases.

Prisca Omerole: Best place to visit and everyone there is always willing to help and attend to you. Thanks a lot to the team!

Ali Bazzi: Such a friendly and professional staff that I recommend everyone to deal with. They will ensure you find the perfect vehicle that meets your wants and needs. Great work team keep it up. Special thanks to Mustapha and Moe for their dedication to meeting customer satisfaction.

Sam Zade: Very please with the service . Very quick and very efficient. Mustapha and team took care of everyone of my asks and found my car for me .

Terry Condon: Service department was nothing short of spectacular. They were quick, efficient and true to their word. They truly over delivered on customer service.

M Pantuso: Friendly and helpful staff , awesome vehicles!The service has always been professional.

Benjamin Agostinis: Great place to shop for Jaguars and Land Rovers, courteous and friendly staff.

urstupid670: Great staff, super friendly and helpful !

Raj Hue: JAGUAR/LAND-ROVER WINDSOR is the place to go if you're vigilant about your investments. They'll go above and beyond for YOU, irregardless of the make or model of your vehicle. All employees are fluent with their brand and can answer any and all questions you may have. Whether you require sales, service, parts, or just have a question, JAGUAR/LAND-ROVER Windsor has you covered!

Sara Toukan: My experience at jaguar Windsor was amazing due to Yasmine Iskandar- her professionalism and work ethics is out standing. Thank you Yasmine for answering all my questions- I will definitely recommend her to friends and family

John P: Doyle Braznell guided me through the sale of my Jaguar with integrity and skill. My next purchase will certainly involve him and this dealership.

RayAlison Hebert: Thanks Jaguar Windsor for giving us a positive experience and friendly customer service while purchasing our first luxury SUV! We are proud owners of our 2021 Jaguar F-Pace P400 and are now part of the Jaguar Family! Our Sales Executive Mohamad was very helpful and a pleasure to work with! He even introduced us to the General Sales Manager Mustapha who took the time to explain all our options. When it came to our purchase Jordan in finance was quick and courteous. The whole Jaguar Team at Windsor made our experience seemless! We will definitely recommend Jaguar Windsor! Thanks Again, Ray&Alison H.

Patrick Hughes: Great

Elie Haddad: Mustapha was amazing and all the staff members thank you for everything

Haifa Al-Mathehi: came in looking for a car, Moe Bazzi gave me the best sales experience. great service and knowleged about the cars, works very hard to to make sure he met my expectations. 10/10 recommend.

Clarence Paller: Had the best car shopping experience with Mo and Mustafa. Amazing guys, super knowledgeable about the cars and they help you choose one exactly for your needs and budget. The service was exceptional. I highly recommend Mo and Mustafa and the whole Jaguar Windsor team. You guys rock!

Pete Jarvie: Mustafa and his team were very good, I am loving my new I pace and looking at the possibilities of going back to Windsor Jag and purchasing one for the wife

Michael Cusinato: Andrea is a very courteous and knowledgeable associate. She was very accommodating and worked hard to ensure that I was able to find the exact vehicle I requested. Thanks Andrea!

Dusty Anderson: Incredible service. Sales team were nothing but class from beginning to end. Definitely recommending this group of professionals. Thank you, Mustapha Abdulhamid, Jordan, and Doyle Braznell.

Gul Holdings Group Ltd: I really like their Professional "Can do" attitude. They impressed me alot when they offered me a Service with better Value for my Import British Jag, better than the UK dealer network themselves. I'm actually impressed, as I am British myself, from England who has lost count of how many Jags I have owned.I'm actually considering buying a new Jag from here simply because I like the way the Staff helped me and their enthusiasm to help me with my current Jag.

Regina Finberg: They have the largest selection of Range Rovers in several states. I am from out of state and they took their time videoing every Rover in the lot until I decided on the best one for me. This was in December. They call on the regular to see if my vehicle is to my satisfaction and have even called service departments in my area for me. I highly recommend them!

Eric Loving: Worst customer Service experience ever.I purchased a used Range Rover Hse in November 2021 from there lot. I was treated with dignity, and respect from salesman Sammi Naoum. I brought my truck into service on January 4 2023. I was helped by service rep Kristian. I told him that my vehicle would not start, and notice a lot of oil in my driveway. On Jan 19 2023 I spoke to Kristian, and he told me that the motor seized up. He told me that it is covered under the extended warranty I purchased at the time I bought the vehicle. I was told that the warranty company needs oil change reciepts, for proof of maintenance. I provided the reciepts on Jan 25 2023. I called Kristian, and left messages for several weeks to check status on my truck. Didnt get a call back. I called the service dept and talked to Jazmine. She told me Kristian dont work there anymore. Jazmine said that she would assist me. At the time she had no info on my truck. For weeks Jazmine told me this. Finally after 4 months of waiting for an update, Jazmine calls me and told me that they looked at my truck again and there blaming the leak on a defected oil filter. She told me the warranty wont cover, because of this, and that I should have gotten my oil change through the dealership. I was getting oil changes at Vavoline. I talked to the service manager Jay. I asked Jay was there any other leaks other than the one they claim that supposedly came from oil filter. Jay told me he dont know for sure. Jay was not helpful at all he just talked in circles. He said he just recently started working there in Jan 2023. Im not sure that he is capable of handling a situation like this. I feel like ive been had. Im out of the cost of the extended warranty, and left with a payment on a truck I cant even drive. And all Jay could say is when are you picking up your truck off of our lot. This is the worst service that I have ever experienced in my life.

Edward Prekelezaj: The quality of the service I received, the expertise and professionalism of the staff, the cleanliness and condition of the facility, and the overall experience of purchasing my new vehicle was phenomenal. I highly recommend Land Rover Troy and my number one Sales Executive, James Wawrzyniak.

kevin hayes: A few years ago i place a hold on a car while waiting for my Mercedes trade in to get the sunroof repaired. Once I got my Mercedes back (2 days) I went to make the deal and was told that a different salesperson unknowingly sold the car to someone else.Fast forward a couple years , I thought I would give them another try. I was interested in a Land Rover , came in for a test drive , but we were a little off on price. (I did not hold the vehicle this time ). My sales person suggested that my trade may be worth more at his dealership and it may make up the difference. He said i can get a real offer by sending pictures of my trade to their trade in portal. I got my car detailed that day and sent he pics the next day. Never heard from anyone. Not the trade in department , not my salesperson.My bank reduced my rate and now the vehicle I wanted was available at the payment I wanted! I called the dealer, the salesperson was off that day so I left a message. I called back and left a message for the trade in department.It has been just over a week, and I still have not heard from anyone, except one email saying that particular Land Rover has been sold. It doesn’t matter because I had already made a deal on the same vehicle at another store, but I thought I should let Troy JLR know about this SECOND horrible attempt to shop with them.

Athena Hair: This place sucks! Where did Farmington Dealership go! Really have to drive an extra 25 minutes just to avoid this place and go to Novi! Service/Part department is horrible they will sit there going back and forth with you instead of providing customer service. They choose to be brats instead of customer servers…

Mike T: Worst parts department i have ever dealt with 0 stars. Stay away. Call NOVI ROVER instead

L3DD: Might as well have gone to any other car shop other than here for an oil change. The employees here are uneducated and have not a bit of morality, personality, or knowledge about automobiles as a whole. A simple oil change turned into a nightmare, upon waiting 3 months for a oil change, you would expect the dealership to have prepared with new plastic clips for the bumpers in stock in our brittle cold state, they are common to snap when removed unproperly. The plastic clips prior to taking to dealership were all in tact, i always give me car a full self inspection prior to any service, being that i was in the field myself, i know mistakes can happen.The dealership did not clip my wifes front diffuser back in properly and instead, the head mechanic "Mike" claimed that my car had broken clips. Then i argued on the spot before leaving, and the front desk guy grabbed some clips and a METAL screwdriver and TRIED to clip back in. I left the dealership thinking im all set. One mile down the road, my whole diffuser fell off. I clipped the diffuser back in properly, and finished the job myself properly, in a matter of 5mins and w the help of AUTOZONE having the correct clips IN STOCK unlike land rover.

Dylan Runge: Recently purchased a used Mercedes from here. I live 8hrs away from this dealership. I was assured by the salesman that this vehicle was looked over, and that the vehicle passed their inspection with flying colors. During my 8 hr drive home, I noticed I was getting lower than expected fuel economy. I inspected it myself upon arriving home to find the engine air filter was clogged completely FULL of dirt/debris. The dirtiest engine air filter I have ever seen. How this could pass any sort of inspection, is absolutely mind boggling. Completely unacceptable. I would not trust this dealership to service anything. Side note- I am now getting an extra 3 MPG with a new filter

Sweet Rain: I was driving on I-75 by Saginaw today. All four lanes were empty but your van driver decided he needed to tailgate me.

Yasser Mansour: Excellent service especially the treatment I got from Shant. Thank you

Ryan Jones: Service department does not answer the phone. It will take you days of calling and leaving messages before somebody talks to you. Had to order parts, they said 3 days. It's been 12 and nobody has called me back. I've called several times, nobody answers the phone or returns voicemails.

Zachary Gray: Mike and Ivan are both fantastic to work with. Ivan took his time and gave ne the time necessary, and Mike was very knowledgeable about the products and willing to help!

Deonna Washington: I absolutely love working with Mak Makkey! He is the best hands down. His costumer service is truly unmatched. He makes the car buying experience quick and easy.

David Lagerquist: Adam Bouchard is a fantastic Service Manager at Troy! He has consistently gone above and beyond to make sure everything on my Velar is perfect when I have brought it in for service. Not only is he a great person, but also very professional and attuned to detail. Shout out to the crew who works on my vehicle there as well…they are excellent. I love Range Rover vehicles, but the high level of service I have obtained when bringing my vehicle in is what keeps me loyal to the brand. My highest recommendation to all of the above!David

Saman Sammoe: Never had a worse experience with a dealership. My car started leaking oil and after trying multiple times to reach the service department, they finally answered and told me my car is still under warranty, but when I brought it in they told me it wasn’t and I would be charged a fee just to get it checked. Why would you tell me it’s under warranty and then tell me it’s not? This dealership clearly only cares about money and not about customer experience. I will never be purchasing a car from here ever again.

Sylvia Sammoe: If I could give zero stars I would. This dealership by far has the worst customer service and worst salesmen ever. They are not helpful and they do a terrible job of making you feel like a valued customer- you can tell the only thing they want is money. I would never buy a car from them ever again.

Jeff Bitnias: Nate was incredibly helpful and nice when I bought my Miata! My father and I were treated to free water, coffee, a nice waiting area, and more - can't recommend this place enough!

Nick: This review is for the service front end team.1) couldn’t get an appointment for 6 weeks - eh, ok2) Arrive for the appointment to find they are running several DAYS behind. I would have to leave the vehicle to keep my place in line, even though they would not look at it.- not greatThis is where customer service has 2 options and let’s guess which one was chosen1) A simple understanding apology that my morning was wasted and now have to put up with the vehicle issues for 2 more months for the next appointment, OR2) The ‘what do you want me to do about it, it’s the system’ and ‘don’t book Friday appointments if you want your car for the weekend’ approach.You guessed it, option 2.The lady next to us suffered the same experience while we were there, so clearly not an isolated incident.

TLP: Please do not take your Land Rover to Troy I thought once they sold and had new manager in the service department would make a difference. It took almost a week for the phone to get answered. Then I finally reached the new manager Adam. He apologized for the continuous phone calls and that he would make sure this time I would be take care of! Not at all did this happen. It took him more than couple weeks to get back with me. The lack of communication continued. He never followed through like he claimed. And all along my vehicles parts were never ordered due to his feelings being hurt! Toughen up Adam! We have a right to be upset with your lack of service. He finally left me a message a month later that he would not service my Land Rover. Thankfully there are other options! Please save yourself the misery!

Ayman Atwa: Our vehicle has 3 recalls, no one is picking up calls in the service department, last time we spoke to someone they said that they don’t have anything available on their schedule, a month later we’re calling but no one answers.. these recalls could be a risk were taking everyday as we drive this vehicle.. unbelievable…

A1EL OFFICE: Great service clean new facility but no Loaner or would have had to wait another month for an apointment

Joi Miller: Lenore, the best sales representative ever! Since the day that my family and I first walked into the dealership back in March of this year, she has been so welcoming and made us feel as if we were her only clients, offering convenient ways to get our information needed to her, snacks and beverages as well as things to keep our busy children occupied. She is a great communicator and ensured to keep us well informed throughout the entire sales process. When we experience some unfortunate events in the mist of the purchasing process, Lenore was so very comforting and empathetic. We appreciate her so much and could not have asked for a better salesperson. THANK YOU SO MUCH!

Jamie Reynolds: Wayne, Robbie, Tony Malouf all did an excellent job. Great dealership.

Aaron Lee: Excellent experience, Great Staff!

Mike Bahsoun: Tony Malouf sales manager, Robbie Ghanem Finance manager and David my salespersonAll went above and beyond to get my deal done today. They did amazing job.Highly recommended staff and dealership to work with.

Jackson bender: Terrible customer serviceI called twice and both times the lady hung up on me.No respect

Brian Williams: From the first interaction with Lenore Parvu (LP!) last fall to the moment my wife drove off the lot in her Defender this week, LP was there every step of the way. If we had to do it all over again, we would return to only LP without hesitation for another vehicle from Land Rover Novi.Lenore set the bar HIGH for what purchasing a car should be like. Reliable, Personable, and just an amazing person to work with.When its time, Robbie G will be there to walk you though the financial portion of the purchase. Another personable, easy to work with employee of Land Rover Novi.Stop reading reviews and go see Lenore!

Rich Vance: Great experience here, Ted was excellent throughout my purchase of a used vehicle.

March Fourteen: I got a great service at this Land Rover Novi Dealer. Tony Maalouf I believe the managers name, he was a friendly person, he made sure I’m a happy customer

Lisa Clarke: Adam in the service department is great. He’s thorough, professional and honest. No one likes having to get their car repaired. It makes a difference when you have someone like Adam, He really takes good care of Land Rover’s customers and their vehicles.

Barbara Taylor: The experience provided to me and my LR2 by Land Rover, and particularly Adam B, at the Novi Land Rover location last week went infinitely(!) Above and Beyond services normally provided by any service provider! Adam kept me informed about the service and tire work needed on my vehicle, and the work was completed in a timely manner and to perfection! One of Adam's many strong attributes is that he is extremely knowledgeable about the model of my vehicle and explained several of its mechanical and operational features that I had not previously known. And all of his explanations were presented in a clear, concise and understandable manner. Adam is a keeper and I absolutely look forward to the benefit of his expertise when I next bring my vehicle in for service. Thank you so very much Adam!I do have a request of Land Rover: Please resume your pick-up-and-return service for those of us who reside outside of your 45-mile radius. As a resident of mid-Michigan, it's a great inconvenience for me (and I assume others) to drive to and from your location for service needs. Other than that, keep up the reliable and dependable great work!

Jeff Elsayed: George and Robbie delivered a Great customer service, will go the extra mile to solve any issues

Hady: Very satisfied , Quick service and the loner car was perfect!

Caleb James Spaulding: Excellent facility, and the service was top of the line!

Bryn Toyama: I have worked with Aric Wilson at this dealership for the last few years, and truly can’t speak more highly of him. He has helped me with both Land Rover Range Rover vehicles, and others. He has always provided me with exceptional service when needed, but more importantly has always taken the time to get back with me anytime I reached out or needed something over the years. Regardless of how big or small of a matter. To me, that has made all of the difference!I have also worked with the manager Tony Cross at this location, and both have made any/all of my car dealings refreshingly easy & straightforward. This was an easy 5 stars for me

Rhoda Nelson: They are all wonderful service department will always try to address the issue right then if they can

Stacie Greskowiak McNulty: Our family visited to test drive a few Range Rovers over the weekend and we were very impressed with the quality of the dealership and our sales experience. Lenore Parvu was fantastic -- very knowledgeable, thoughtful, and really made the difference in our visit and helping us find our car. Our two young kids (8 mos and 4.5) were thrilled with the cute stuffed animals they got to take home.

Karen Nouhan: Johnny helped us with the service of our Range Rover Sport. He was on every detail and kept his promises. Thanks so much

Arthur Lee Washington: Great dealership, great people!!!

Steve Konieczki: Excellent dealer. I’ve bought from there and gone in for service. I highly recommend JLR of NOVI for both!

Roger Poplin: Great buying experience! Worked with my busy schedule and got the car Iv wanted for a while! 10 out of 10 I would definitely recommend!!!

Dan Demps: Had an enjoyable experience, Samantha was quick to respond and found exactly what I was looking for! Thank you CarNova!

Steve Smith: Good service nice experience great car representatives

Kimberly wilds: I recently bought a car and Samantha helped me through the whole process, she knew exactly which steps to take to get me the car I wanted and was so professional through the whole process. will be coming here again

Ladonna Moore: Andrew and Samantha were amazing, I am loving my new bmw!If you are looking for top of the line cars for a great price and the best staff! head over to CarNova🙂

Ken Walker: Very clean establishment an Andrew was very professional thank you for being patience with me and holding the Audi Q7 for me yesssssss. Lol

Gage Fischer: Very good customer service Samantha helped me get my new wheels as fast as possible and she was amazing and very professional I would highly recommend this family oriented company to anyone they have the best deals in metro Detroit thank you guys!!!!!

James Burgess: This was not like anything I've done before. Samantha made this experience so smooth and easy.

Martin Palaj: There car selection if great the car I bought was in great condition and runs very well overall great place would recommend to friends and family

jozef camovic: I was very pleased with Carnova. They made the buying process super easy, quick, and on top of that they were all super friendly. I would definitely buy another car from them.

Lashon Davis: My bae got the best car ever and a good salesman

Frank Fleming: I bought a 2005 Vette I love it

jessica James: Awesome buying experience! Sam and Andrew were fantastic throughout the entire process! They really made everything as smooth as possible and my new car is phenomenal!

Shelby Wilder: I had a great experience with purchasing my new SUV and trading in my old one with CarNova! The sales team was super courteous and not pushy at all, which can be a turnoff at other dealerships. I got exactly what I wanted and the transaction process was smooth and quick. I definitely would recommend CarNova!

Jessie Okoniewski: The process of purchasing my car through CarNova was such a friendly and smooth experience. You can tell of the pride and special care they put into each of the vehicles they’re selling. Highly recommend buying through them!

Robert Osterberg: Very friendly and professional throughout the entire process! I enjoyed the family owned approach to buying my vehicle!Thank you!

Joe Greschak: My wife & I were looking for something fun. Test drove a few cars & settled on a beautiful 15 blue corvette. Great car we’d never thought we’d own. The personal experience was great. Everyone was very down to earth & super cool. No pressure, no worries, no douchbag used car salesman bs. I’ll buy from them again.

Jahangir Hussain: I really appreciate 🙏 it,thank you for reaching out to me. Tim called back to me and ensured that they are going to fix my issue as soon as possible.

Bradley Tsvetkoff: Fantastic service. Helped me out when I needed it the most and had great customer service would highly recommend

Ryan Smith: Most helpful team during a very inconvenient time of my family losing two vehicles in a week. They did not hesitate to assist our family right away with finding the right vehicle and ensuring we had what we needed even after we completed the purchase. Would highly recommend them for your next car buying experience.