Best Kia Dealer Sterling Heights Near Me

Eric Mckenzie: Ralph and Mindy were great . I thank them .

jaland Barton: Kern was amazing!! I called him at 4pm and told him that I would be the easiest car deal ever if they had the exact vehicle that I’m looking for. Kern assured me that the vehicle was available and that he could have it cleaned up and could have the paperwork done before I even got there. My wife and I arrived at the dealership at 5:30 and we were out of the dealer at 5:47 pm. Work with Kern he’s the man!

Wayne Jones: Crystal Howsare in sales was great to deal with. She did not try to force anything onto me like many car sales people do, very attentive, funny and knows her cars. Got me into my 23 Sorento and out the door fast. Deserves 10 stars

Mack Sayour: I went with my brother to buy a car for him, we met with Ralph Geary and he very helpfull and friendly all the way, we also met with Bellar and gave me a nice referral reward, amazing team

Amr Sayour: Ralph and Bellar were very helpful with my purchasing process. They were informative and honest and provided me excellent customer service support.

Ann Walk: Although my original purchase of my car was so-so, the service department and order staff members are terrific!

Cynthia Popour: Purchased a used vehicle from Golling KIA of Madison Heights today and it was a great experience. With the help of Ralph Geary, the purchase was smooth and pleasant. Ralph made sure I was completely satisfied on the purchase and anything for the future. Highly recommend Ralph and dealership.

Nicole Oxley: My experience at Golling Kia was awesome and Michael took great care of us!

Nina: I purchased a used Honda Civic from Golling Kia that I am absolutely in love with! Donna, Mindy and all of the other ladies of the dealership were extremely sweet and helpful:D Donna and Mindy were very patient with me and made my overall buying experience simple and enjoyable. Thank you guys!

Logan King: Crystal is great and helped us get exactly what we wanted!

Skylar W: Ralph was amazing

Diia Bee: Ralph was real helpful today I am very satisfied

Teela Owens: Kern helped me out with my purchase! Also helped me get insurance!

Kris: Had an awesome experience with Mike Griffin. Would recommend visiting Golling Kia and speaking with Mike.

Kassie Olinik: Ralph took such good care of me during my purchase of my telluride. A dream experience! So easy! He’s great!

Jamie: Ralph was very helpful with the purchase of my new car. I highly recommend him he made the whole process very easy and painless. Thanks again!!!

Geneat Norman: I am the only one who can leave a real review! After dealing with Kern, Mindy, Brian and the entire team for over 4 years they are truly authentic. They give real answers they are not in to getting over on you. I have never seen them have a bad day. They always answer the phone. I bring my car to them for service and they discount it every single time. They upgrade my lease they ask me about my occupation and my children are welcome there all the time. They actually care. They feed us when they have staff luncheons and holiday get togethers. I have been difficult in the process from day one and had to let my guard down because their process is way too easy, it’s not a scam their rates are very reasonable and the best in Michigan they do not deserve the attitude and tough skin but they are not afraid of it and not rude. Honestly Kia Golling really is my family. Even the front desk picks up all the time they always transfer me properly. I always get a response back and I feel really special because there is no one here who isn’t good. The one issue I had out of a million encounters now which was at the beginning Brian fixed it, he’s very active intelligent and business savvy, if you want a friend, long term financial consultant, a dealer who is honest and hardworking , a family member then you should really come here. No….. I am not getting paid to place this ad! I really can not thank you all enough!They put people in a position to win with a new car!Okay let me end this I could go on and on

Tweet Davis: Crystal Is by far the best sales person here hands down. She’s very sweet and pleasant she will go above and beyond for you to get the best deal possible and she will be above and beyond for you. Thanks Crystal for my new K5☺️☺️ Mindy is also a big blessing as well I appreciate you guys so much

Chelsea Davis: All I can say is walk in and ask for Crystal. She gets the job done. And she won’t hound you and get on your nerves for a sale. She’s very patient and understands your situation. Mindy is a great and beautiful person as well.

Paige Sheehan: Mindy and Donna were great :)

XAPK14X: Needed a new tire an hour and a half before closing on a Saturday. Had my tire completed in a half hour. Extremely friendly customer service. Thanks for getting me back on the road in such a short notice. Will be back!

Russell Osborne: Very happy with Joe and Tony. Very professional and friendly

Pamela Kemp: Sales was great, service is something else. They said they checked the Soul out thoroughly, but the air doesn't work and the check engine light is on. Indications are I pay to fix these because it was sold as is, after they told me it was completely checked out and in good working order. Would not suggest getting a used vehicle from this dealer.

Andrea Hoang: It was a pleasant experience working with Hunter Wallace, everything from start to finish was handled very professionally without him putting any kind of pressure on the buyer, he went the extra mile to meet the customers expectations, and that is what makes him a great asset to Summit Place KIA team. His experience and knowledge in the products puts the clients at ease knowing they’re in good hands. Very highly recommended Hunter to anyone looking for a new KIA! Thank you Hunter!

Susan Grosshans: May 1st 2023, Picked up my New KIA Soul. LOVE IT EVEN MORE, Then my old one. Thank You To my friend Hunter Wallace who went above and beyond again for me. Give Hunter a call or stop by Summit Place KIA anf dmFall in love with your new car. JUNE 2022, I have just purchased my Kia Soul.. My contact with KIA is Hunter.. Hunter does an excellent job. Hunter knows KIA. Hunter is committed to his customers via phone and in person. When you are purchasing or leasing a car check out Hunter and Summit East KIA.May 2021. Still very happy with my decision, but there is one problem, calling the Clinton Twp site, very hard to get someone on the phone. That is the only thing that needs to be seen to. I bet you would have even more customer than now. So please hire a person just for the phone!!!!! WOW! I could not be Happier. Big Jon is the best. The whole crew is Top Notch. Excellent service, pricing and product. You meet all those involved at Summit KIA. Everything is explained. Every question is answered. You deserve to take time to call or visit the folks at Summit KIA. Great car too!!!! I know I made the right choice to get my new car from there.

Anquinette Houston: I've purchased two vehicles from this lot, ask for Joe Greene.

Amanda Kearns: Skyler was amazing! I was referred to him by my best friend. He did not disappoint! Very down to earth and listens very well. Man knows what he's doing!!! Y'all should give him a raise honestly. He's the bombdotcom. You know, all that and a bag of potato chips. A great saleman!!!! A few days after I got it, I experienced an issue and Skyler and the service team were AMAZING, best customer service, HANDS DOWN. I am extremely happy with my purchase!!

DESHAUNE “Superman”: Great experience. These guys are professional.

Mia Robinson: The car buying experience was nice but once you leave the dealership good luck getting anyone on a phone. Been trying to reach someone about GAP for weeks and no one answers in finance. We don’t live near the dealership anymore or I would go in person.

Todd Ogren: Not one person was able to take a minute to talk to me.No hey, no hello, no nothing.Why are sales low? Maybe look at the number of customers being ignored or looked past.

Accounting at McKenzie Paul: Mike and the service department did an awesome job getting my Sportage back on the road under warranty.

Melory Hubbard: I came in to look at a New Telluride and checked in with the receptionist. We ended up waiting for a whole hour. We didn't have a single sales rep come to us at all. We watched other customers walk in after us and get attended to quickly. We watched several sales reps make eye contact with us and would just look away. We ended up walking out of their very unsatisfied with the customer service.

Wanda Jones: I had a pleasing experience. I had a kia before, sold to me by the same salesman that sold me this one. He has a way of putting a person at ease, at least in my experience. of course, I love the free coffee and the pleasant atmosphere and friendly people.

Darryl Henry: Bought my Wife a 2020 Sportage and she's never been Happier. Our salesperson Skyler Begin was great from start to finish. I've never been treated better! This is a first class Dealership that oozes Customer Service. I recommend them to anyone looking to buy a Car. Thank You and I look forward to buying our next Vehicle from you.

Chris Wigtion: Joe was awesome. Most of the buying process was done online or over the phone which was great. I just showed up Joe had the car and paperwork ready for me it was a very fast process. Will 100% buy another car from Joe in the next year or 2. Ps my wife loves the car.

Rose Bender: It was hands down, the best car buying experience we've ever had! Excellent customer service, amazing sales representative, and absolutely love our new Sportage!

brian gilchrist: Joe was very professional and made our car buying experience an easy one. All our concerns and questions were answered by Joe. I would recommend Joe to friends interested in buying a vehicle because of our experience.

Thomas Walker: The customer service was Fantastic!!!!

Susan Saeedy: Had every intention of buying a KIA until we visited this location. Walked around lot for a while and decided to test drive a car. Went into lobby and no one greeted us. The receptionist called for a salesperson over the intercom and told us to go wait in chairs even though you could clearly see a half dozen folks standing around talking. We waited and waited and no one came or even let us know how long it would be. Pretty disappointing. Bought a Nissan down the street.

N W: Absolutely A wonderful and amazing dealership. Has a pretty big issue with a cert preowned van and they not only worked with me every step to help me out and then went out of their way to get me out of it and into a brand new vehicle and completely out of the old one. 100% greatest customer service and salesmanship. Would recommend to anyone. I’ve been at the dealership for every single car of mine since 2013 and won’t go anywhere else. Special shoutouts to Tony Bommarito, Tommy, and Joe Greene for their excellent work and amazing customer service. On my mothers eyes, I couldn’t recommend this place enough. 10/10

Simone J: This review is actually for Nissan.Needed assistance with my key fob today and Kevin at the Nissan service department was so much help! It's working now

F M: Out sales person was very nice and we were ready to order a vehicle from them until we met the sales manager. He was very high pressure and off putting. They also tried to offer us $3500 less on our vehicle than another dealership.

joe blair: Surprised Jeffrey KIA has the reviews it does with the very disorganized new vehicle sales department they do, MANAGERS INCLUDED. No follow up. No professionalism. No integrity. Been leasing cars for 40 years, they easily rank across the board near the very bottom. Truly an unpleasant experience and waste of time with them. Find another dealer. I am!

Fil Romero: Josh at Jeffery was very helpful and very friendly when helping me buy my new car. Other dealerships I had gone to, the salesperson felt like they were talking down to me, but Josh was approachable and affable. He was very up front about numbers and didn't feel like he was dragging me around like the other salespeople I had talked to on my car search. All the people I interacted with at Jeffery were very friendly and helpful.

Kyrstin Wiliams: I bought my first car here a couple of days ago. I was a little hesitant at first due to it being my first car but Alex really helped me. He was informative, thorough, and made everything easy throughout the whole process. Overall I had an absolutely amazing experience and I highly recommend anyone looking for not only a car but a good one to please go see Alex, he was truly a delight. 🙂 Thank you again Alex for helping me through the process of getting my dream car!

MICHELLE ELLIS: Great place to buy a Kia!!

Keri T: I bought my Kia from Summit Place Kia, but I was so disappointed in my experiences with them that I decided to give Jeffrey Kia a try. I'm so glad I did. Christian in the service center was absolutely professional and fantastic. I went in for an oil change and inspection and it took less than an hour! I highly recommend this dealership.

Billie Walter: Everyone was great the most fun i had buying a car matt cowan our salesman was awesome down to earth best car sellsman ever.

clarktakesha: Tyler and David were very helpful with getting me into a new vehicle.

Gary Murphy: I recently purchased a 2023 Kia Soul at Jeffrey Kia and the experience couldn’t have been better. The entire staff was super helpful and the whole process was smooth and seamless. I’ll definitely be a return customer!

T Taylor: Matt Cowan got my daughter what she wanted . A beautiful, safe car that was affordable! He was very patient and professional! Excellent customer service skills! Most importantly I felt like he wanted what was best for us instead of just being focused on making a sale . Thank you Matt! You made my daughters 19th birthday special!!!!

Brian Kolbuch: Outstanding dealership! We just bought a Kia Carnival last week and Matt Co. was the salesman that helped us purchase our vehicle. Dealership was excellent to deal with and the new car buying process was fantastic overall. Best part was they are NOT pushy at all (thank you Matt!) -- unlike other dealerships. Very laid back, easy, relaxed process. All around A+ and would definitely use this dealership for future Kia purchases. Matt Co. was awesome! Thank you again

David Best: Highly recommend Matt Cowan. He made purchasing a vehicle an easy process with no high-pressure sales tactics. Thanks Matt!

Drakkar C: Was denied for a car with bad credit. Not even approved for their used cars either? On SSDI (steady income) with a small down payment, still denied. Got a notification that my credit was ran AGAIN a few days later without my consent after a week of talking to them, when they ran my credit the first time. For some reason, I thought I’d be approved for even an older model. Dealership is very popular. So I was confused. Didn’t even offer a recommendation on what to do when I asked.

Lauren Kern: Making that call to Jeffery Kia was the best decision ever! A BIG thank you to Matt Cowan, Dave Topel and the team for getting my daughter into the EXACT car she has been wanting for over a year! Matt showed us great hospitality and was super knowledgeable and was sure to go over everything and answer ALL of our questions the entire time we were in the showroom. I can't thank these guys enough!

Khurshed Ahmed: Why have someone make an appointment if it’s gonna take 2 hours for an oil change. Kinda defeats the purpose of the appointment.

April B: My Father was disrespected twice at this horrible place. They were rude for no reason.

steven: The younger lady at the service center is very friendly, I can't remember her name but she has blonde hair! The other man with the glasses that works with her kinda puts me off, first time I came through there he asked me if my oil has ever been changed on a 12k mile car, told him it was changed at 6k obviously.. Thought that was kinda rude like I was uneducated about oil changes or something.Otherwise I really like this dealership, very fair oil change quotes. Cheaper than Valvoline actually!

W Taylor: My whole car shopping experience was wonderful from start to finish. Staff was attentive, helpful, and friendly. Matt was the salesperson that worked with me and he is absolutely great at what he does. I definitely recommend Jeffrey Kia to anyone that is in the market for a new car.

Steve Krantz: We came in for a routine oil change and rotation on a Cerulean Blue 2022 Kia Niro on 1/13/2023They washed the car. We did not ask for this. Not only is the car still dirty, but we have scratches in the vehicle finish from said car wash.Why we think it's a good idea to put brand new vehicles through a non-touchless car wash is absolutely beyond me. The worst part is you cannot fix it. It's already done.Christian, please make sure your techs are ASKING the client if they want a car wash.Never again.

Phoenicia Jackson: Jorge was very friendly and the service was top notch.

Shauna Halberstadt: Was told they had the car I wanted in the morning. Set an appointment to see it for later that day. Spoke with them two more times on way told car would be ready for me to test drive. I get there, the salesman told me they sold the car that morning and computers don’t update instantly for the call center. Wasted over two hours of my time to be told sorry. Didn’t try to even be helpful or see if I was interested in another vehicle.

Abdo Zargelin: I went from 5 stars to 2. I had a new engine installed in my car, then I got the same exact code car went into limp mode on Monday may 15 I took it to the dealership they said we'll get back to you tomorrow for sure. It's THURSDAY! MAY 18! I just want to know what's going on. I can't wait forever if you tell me we'll let you know tomorrow, then you should LET ME KNOW tomorrow.

Lenetta moxon: The service was excellent and my sales person were very professional and courtesy.

Rosa: I have my Kia at the service centerCOLE was taking care of every detail.He is awesome my experience was pleasant.

Oren Brandvain: Kind, knowledgeable, patient. Thanks for the help- will check back in if anything goes wrong, but so far so good with the new Kia Soul.

Taylor Bork: Josh was extremely helpful, patient, and flexible with me throughout the entire process! He kept be updated while waiting for my new car to arrive and walked me through the entire process. 10/10 recommend!

Keith Kay: Just leased a new 2023 Forte GT Manual. Highly recommended dealing with Glassman. They took great care of me.

Mark Kuhn: Good experience this time.

Brenda Chance-Smith: The Service Team provided great customer service.

Marco Lee: Terrible sales experience

Denese Lott: Thank You Glassman Kia you all got me in and out Customer Service was excellent waiting area was clean.

Samuel McPherson IV: The Service Individual was extremely helpful. One of the best automotive experiences, in regards to service I've had!

Todd: I don't want to hurt their score but I found the place to be a bit dumpy. I suppose the most important thing is price so maybe that is how they received so many high scores.

S C: Was able to get my car the same day within a couple of hours. 100% would recommend

Yvette Martin: Everyone was pleasant and service efficient. I would recommend Glassman Kia to others; keep up the good work!

Lindsay Hairston: I have had a horrible experience with this service. I took my car in two weeks ago because there was a recall on the motor for my Kia. They kept my car for 4 or 5 days, with no loaner car because they were out. That was fine with me as long as my car was fixed.I had to return today because my car was doing the exact same thing. They were very unfazed by the situation. I asked about a loaner and they were out again. There was no trying or acting like they will try and help. Even when I told them I work far away and this is my only vechicle. Now I have to come out of my pocket to rent a car. Also, now I have no trust in them fixing my car at all.

Fly Ru: Leased. My last car from Moe he was a great guy.

Tracey Zacks: Everyone there was kind and courteous. The service was impeccable.

Bri: I had a really great experience with Glassman Kia! My car sales person David was beyond helpful and professional! He got me the car I wanted! So I appreciate him and the whole team over there. If I could give more than 5 Stars I would! :)

Elizabeth Hughson: he was great!

Edward Jackson: Service was absolutely fabulous salesman Byron kitchen was knowledgeable and experience great salesman

Julia Halatsis: I had a great experience here thanks too Will Leger!

Doge: Came to test drive a car last week and Byron Kitchen was a huge help! He was very enthusiastic and answered any questions we had. Very quick to get down to business! Always smiling, great guy. Hopefully going back soon to buy my dream car!

Margaret Sawyer: Very friendly and helpful employees.

Eshawn Jackson: I really enjoyed this dealership my salesman Byron kitchen what's the best salesman ever I'm enjoying my new Kia Rio I'm definitely going to be a return customer

Patricia Coolidge: My experience purchasing my car with Byron Kitchen was a pleasant and wonderful experience. He applied no pressure or rush for me to decide what I decided. He answered all my questions and didn't mind repeating himself when I didn't understand certain things.I Have recommended him to some co-workers interested in purchasing a vehicle.The time spent at the dealership was not as long as I expected.The facility is cozy, comfortable and clean.Byron Kitchen is a excellent and pleasant salesman and individual, he was truly a blessing to me.

angel vera: Well not so happyWe buy a truck and it was a price for it on line, i know after taxes and title and stuff you have to pay more but Matthe Sinacori add it to our price, stuff with out tell us, he didn’t even told us the price for all those packages, we end it up paying way to much money, on top of that he got our address wrong too so definitely not a good experience !

Bryan Griggs: Great experience at Summit Place. The salesman Matthew was kind and attentive. Also he did not pressure me into buying something I didn't want. He also called me a few days after I bought a new Rio to ask how I liked it and to make sure I wasn't having any problems. I would recommend others to ask for Matthew to help them find the right vehicle for them ...

Carol Koenig: Eric was great to work with. It's the second car we purchased through him.

joe blair: If you want to deal with a straightforward, kind, courteous, detail oriented professional who is very competitive, you're search ends here. Call Summit KIA and ask for Joe Adams. You wont be disappointed!

Alissa Richardson: I give him 20 Stars he was an awesome salesman

A A: Chris Manns is great! Would totally recommend him to anyone buying from Summit Place. Also the help we received from the staff and Chris is phenomenal.Thank you all for everything.

Moose Simpson: Lots of lies from the dealership. Was told I had to purchase an extended warranty in order for financing to go through. Spoke with the finance company tge week after I bought the car and that was not true. Asked for genuine parts for the car that needed a few things and was told they would be. Lies again, not true they were cheap knockoffs. Very dishonest dealer, I should have listened to the other bad reviews. Lesson learned, I hope you all will listen to this and go elsewhere.

Katie Tesmer: While Chris Manns did a good job getting us across the finish line it was definitely a bumpy road getting there. Overall, the sales experience was not our best and we've purchased 6 brand new vehicles in our life prior to giving Kia a try. Hoping for a great experience with the service department moving past sales!

Brenda Johnson: Tyler was very pleasant and helpful to work with during my purchase. I will only choose to deal with Tyler on any future purchases.

Patricia Maddens: We spent about 10 minutes looking at the vehicles in their showroom. There were no other customers there, but nobody ever greeted us or offered to help us 🤷

Robert May: Kia has a bad image when it comes to customer service, but going to this dealer, you'd never guess it. Service was great, employees are super friendly and well-informed. At least as far as my initial impressions from an oil change go, it felt like the service department was actually on the customer's side. Would recommend!

Mary Lowe: This is the 2nd Kia we've leased and Costas was our salesman both times. He doesn't push but is very helpful. He listens to what you want and gives you what you want. We won't hesitate to come back when it's time for another car.

Christa Brownlee: Summit Place Kia Aurburn Hills is a great dealership. Everyone there is wonderful. Mike Longstaff, Josh and Dan in service are always friendly smiling helpful courteous with a since of humor. This is my second Kia purchase from Mike Longstaff I think he is a great salesman with a wonderful attitude 😀 Kepp up the good work. I will continue to do business with the Aurburn Hills Kia dealership.

Alec Herms: Great job Keith! Best dealer experience I've ever had. He didn't sugar coat what I was buying yet very knowledgeable about the product.

Donghyun Yi: I got my 2023 Sportage Hybrid with help of Tom Graskewicz. He is extremely nice, professional, informative, and quick. I was able to have all the paper work and finance taken care prior to my visit. I did all that over the phone. I would recommend him to anyone. No mark up, he is very honest and generous. FYI, he gave me the best deal for APR compared to 7 different credit unions local/national.

Richard Michaels: They always take great care of our vehicles. Quick service and keep you informed during the whole process.

Brandon Wong: Only have experience with Keith Bailey, and I would stay away from him if you are in the market for a vehicle. He treated me as a sub-class human and told me i wouldnt qualify for a good financing option as well as not wanting to really work with me. Let me also state that i was going to put half down on a new car in cash.I went to Kia in Lansing and was given the "special financing that people dont usually qualify for (Keiths words not mine" and have been happy with my new vehicle.Keith is pushy to get you to buy something you dont particularly want, and isnt quite knowledgeable on financing and the car inventory in general.I cannot speak for all salesmen at Serra Kia.... but i can say STAY AWAY FROM Keith Bailey.

Alan “Mr_Alanardo” Milenbaugh: Joe was very kind and helped me when I was in need. He picked me up so I could make it to the dealership, and then made sure I got what would fit me best! Very good service, friendly staff.

Fred Gibson: Stopped in to check out the Telluride. Spoke with sales consultant Tom G. He was courteous, professional and informative. Unfortunately it takes 4-6 months to receive Telluride after ordering. But it is so highly rated the wait is tolerable.

Jose Juan Rosales: Great support a d attention during our short visitRecommend

M. M.: Purchased to my first Kia here in 2012 and have not been disappointed. The sales team is not agressive and the service department is the best I've dealt with. What keeps me coming back is my service advisor Teresa. She's extremely knowledgeable and make sure that I am in-and-out as soon as possible.

Samantha Recollet: Don’t buy a used car from this place . Keith Bailey scammed me into buying a 2014 Kia Soul for a little over 11grand that was ready to break down . He refused to negotiate and guarantee all used cars are examine before they put them up for sale obviously somebody decided not do their job . I ended up having to take it in 3 times within the first two months I had it have to get multiple parts replaced. the only Reason I was willing to buy the car was because I know people who bought brand new cars from here and they’ve been great cars . Despite of my experience buying a car .I would say Theresa, who I believe is in charge of scheduling and billing for when you take your car in . she was phenomenal she went above and behind , for me to make sure I had a working car .

Glamdring TheFoeHammer: I brought my ‘22 Sorento to this location because I wanted an oil change, and also because I received a recall letter about the transmission, and I was kindly welcomed by Teresa and Alex. Not only was I able to setup an appointment in less than a week, but they were extremely hospitable, and knowledgeable. My Sorento drives/shifts noticeably smoother due to the updates the transmission needed. This was my first time at this particular KIA dealership, and I must say I was genuinely impressed with the service. I’ll be sure to bring my vehicle back to this location for any future servicing needs 👍👍

Tracey Morris: Theresa and the service team here made my service visit easy. She explained what would be done, outlined the pricing, and checked in to let me know how things were going. My service call was quick (my air deflector shield had come loose), but the team made sure to do a full inspection and checked out my car to make sure there were no other issues. Everyone was friendly, and the waiting area felt like being in a friend's den. I was very happy with my service and will be back in the future.

GARDNER WHITE: My salesman was Brian M. He was awesome/helpful with helping me order the car I wanted the way I wanted it! He wasn't trying to sell me something I didn't want or something that's just in now and sacrificing what I wanted out of my next vehicle. Breaking down everything. There were no "hidden fees or surprise taxes. He told me how long it could take and kept me updated every week. My car was originally eta of 4-6 months and he started updating me after 1 month. It ended up taking 10 weeks! Paperwork went smooth and he took the time to go over every gadget and introduced me to the service team. I got treated like dirt at summit place in auburn hills. I was glad I went here and got treated so nicely!

Ronald Printz: When we bought our Sorrento from Serra we decided after long discussion with their sales people to pay extra for the extended warranty coverage on tires.This year we took our vehicle back for a service check in preparation for a trip.Serra service told us the car was fine, including the tires. One of the tire treads separated and blew off on the way. We had to find a similar tire in a rural area of Georgia. The tire dealer was a small business, with english as a second language, in southern Georgia and were the only place within 50 miles that had the tire. They gave us a hand written receipt. We replaced the tire and submitted the receipt to Serra for reimbursement. It was denied because the warranty company did not like the way the receipt "looked" . According to the Service Manager it needed to be a receipt from a "reputable" company.We don't feel the dealership worked on our behalf hard enough to get the reimbursement after they worked SO hard to sell it to us. We could have replaced the tire with them if they had inspected them closer when we brought it in.BE CAREFUL WITH THIS DEALERSHIP.We learned the hard way and we will not spend another dime with them

Matthew Karlovic: Tom was great to work with! He went above and beyond to make sure I got the car I wanted, plus they're one of the few dealers selling Tellurides without markup. He also made sure to get most of the paperwork done before I got to the dealership and finishing up my purchase only took about 20 minutes (last time I did this kind of deal, another dealer took about 3 hours to do it).Jim in finance was also a pleasure to work with over the phone. No high pressure sales for upgrades or their financing, just covering all the bases and options available.I recommend Tom and Serra Kia highly!

Summer Mullas: Keith at Serra Kia was so helpful and made purchasing our first new car a breeze. Even with our never ending list of questions he was always professional while also being personable. We appreciate the help with such a big purchase and my family and I love our new car!

Freda Vukovich: Couldn't be happier with our experience with Serra. Our daughter needed to replace her vehicle due to an accident and Amanda helped us from the beginning to the end :) Ended up with a KIA Soul. She was super helpful, kind and professional :)

N S: I brought in my car Sorrento today for service. Everyone is so nice. Teresa was very helpful when I found out a critter got to my filter and chewed on it. They replaced the filter and deodorized and sanitized the area. Teresa even helped me with preventative measure suggestions. Thank you. Highly recommend this dealership and service department.👍😊

Daniel Rytel: Mario was great to work with

Julie Lukaart: I was referred to Serra Kia by a local mechanic when it was suspected that my car may need some warranty work. I was told that he has worked with this location for a long time and that they will always do right by you. I trusted him and had my car towed here. They provided excellent communication and service. From the first call to the last I was treated with respect and felt as if I was their number one customer. I will be returning to this location for all future repairs and maintenance. Very happy with my experience here and highly recommend them.

Ashley Pieprzyk: My salesman’s name was Keith. He was so amazing to work with. He truly cared about my safety and satisfaction. He went out of his way to make sure I was aware of all my options and made sure I was happy with the decision I made. I would absolutely recommend him to any of my friends and family looking to purchase a new vehicle. I waited quite a long time for the finance department. This was the only thing I wished had went a little smoother but it was a very busy day for them so I understood the long wait time. There was also a small scuff on one of the car panels, but Keith ensured I was able to come back in the next few weeks to have it buffed out for free.

Patty Smith: My recent experience will be my last. Jean originally told me $175 to plug in a code reader for a check engine light. My insurance was paying the charge when they called and spoke to service manager they were told it would be $175 /hr and they would need the car 24-48 hrs. Price gouging . I have leased 7 Kia’s and purchased 2. I will not be sending anyone to this Kia dealership again. This use to be a great service team but not anymore. Maybe it’s time to change the service manager again.

Charles Grice: I work from 8am-8pm it was a hassle finding a dealer to let me just drive in for an oil change since for some reason you can't use 3rd party oil change places for the telluride so I appreciate feldman for letting me pop in on my way to work instead of having to waste a vacation/personal day off just for an oil change you are my dealer of choice now thanks

Tanasia Scott: My experience was amazing! Anthony is such a great car salesman and is very professional and im inlove with my new car!

Angie Sanders: Derrick the Service Manager was very nice, patient & knowledgeable from my first phone call to the day I picked up my vehicle.

linda woodruff: I would highly recommend mick at Feldman kia of novi. He was very patient and kind during my recent purchase. From the negotiating to the floor mats he was really a fun guy to work with. Shout out to tony for getting me a fair trade, hope your knee surgery goes well.

Aleksandra D: Derek is the best!!! I can’t thank him enough for handling the issue genuinely, professionally, and in a timely manner. Great service and communication. Thank you!

Shirley Johnson: excellent prompt service. Jean was very helpful and efficient ingetting an appt for service

Erica Perry: I have twice bought a car from Feldman Kia simply because I have found both the salesman and the financial woman, extraordinarily helpful, low-key, and creative. I felt that both Michael and Ana were trying their very best to meet my needs and find a good fit for me. They really took their time explaining all the options to me and I felt went out of their way to make sure that I understood them.

Ram Donepudi: Surprised that no one had bad experience. worst dealership or may be worst time to visit them as its sellers marker. But that's wont work on a long term. Though i bought a car elsewhere but thought i need to speak about my experience. Was exploring KIA telluride and Chevy Traverse ( equivalent in features and price). First went to KIA and spoke about trade in and other details. Took a picture of the deal. Next day when i was trying to fix a deal they got greedy and reduced my trade in by 2000 dollars.Same day went to Chevy-salesman was ok and then i said i will think, a manager came and was talking in threating manner (rude as me buying a car is his right). Worst person i ever met. I just maintained calm and left the dealer ship.Bottom line is FELDMAN looks to threaten or get greedy based on market and customer. Got messages about what happened to my appointment and purchase. i informed what happened. No-one seem to bother or care.

David Reid: Had to get the update for the theft protection system. Got my car right in and right out very quickly.

John Scappatura: Jean the service writer, always make us feel like we are the most important customer. She goes the extra steps just because that is who she is as a person. The service is always done correctly. Great job by all at Feldman Kia in Novi, MI.

Aaron Crawford: Josh was really helpful and friendly service was faster then expected

Sam: Michael Palmer is an exceptional salesman. I had a great experience working with Michael. Thank you Michael and Lucas for your service.Sincerely, Rafi

andre gaston: I'm pleased with the job performance of Kia Feldman in Novi

Brandon Mytty: Friendly staff and car recall done quickly

Rhonda Treadwell: Needed quick inspection before a long road trip this weekend, was completed in no time! 😉Thanks for getting me in last min🤙

Kwang keun Song: I'm satisfied.

Anil Pundhir: Jean was very friendly and did a prompt and good job with my car service

Chrystal Mapps: My experience there was great Joshua was the customer service guy who waited on me he was very polite and knowledgeable he explained everything to me in detail I was very satisfied

robert woodman: Andrew was awesome. Helped me out a lot