Best Land Rover Dealer Sterling Heights Near Me

Regina Finberg: They have the largest selection of Range Rovers in several states. I am from out of state and they took their time videoing every Rover in the lot until I decided on the best one for me. This was in December. They call on the regular to see if my vehicle is to my satisfaction and have even called service departments in my area for me. I highly recommend them!

Eric Loving: Worst customer Service experience ever.I purchased a used Range Rover Hse in November 2021 from there lot. I was treated with dignity, and respect from salesman Sammi Naoum. I brought my truck into service on January 4 2023. I was helped by service rep Kristian. I told him that my vehicle would not start, and notice a lot of oil in my driveway. On Jan 19 2023 I spoke to Kristian, and he told me that the motor seized up. He told me that it is covered under the extended warranty I purchased at the time I bought the vehicle. I was told that the warranty company needs oil change reciepts, for proof of maintenance. I provided the reciepts on Jan 25 2023. I called Kristian, and left messages for several weeks to check status on my truck. Didnt get a call back. I called the service dept and talked to Jazmine. She told me Kristian dont work there anymore. Jazmine said that she would assist me. At the time she had no info on my truck. For weeks Jazmine told me this. Finally after 4 months of waiting for an update, Jazmine calls me and told me that they looked at my truck again and there blaming the leak on a defected oil filter. She told me the warranty wont cover, because of this, and that I should have gotten my oil change through the dealership. I was getting oil changes at Vavoline. I talked to the service manager Jay. I asked Jay was there any other leaks other than the one they claim that supposedly came from oil filter. Jay told me he dont know for sure. Jay was not helpful at all he just talked in circles. He said he just recently started working there in Jan 2023. Im not sure that he is capable of handling a situation like this. I feel like ive been had. Im out of the cost of the extended warranty, and left with a payment on a truck I cant even drive. And all Jay could say is when are you picking up your truck off of our lot. This is the worst service that I have ever experienced in my life.

Edward Prekelezaj: The quality of the service I received, the expertise and professionalism of the staff, the cleanliness and condition of the facility, and the overall experience of purchasing my new vehicle was phenomenal. I highly recommend Land Rover Troy and my number one Sales Executive, James Wawrzyniak.

kevin hayes: A few years ago i place a hold on a car while waiting for my Mercedes trade in to get the sunroof repaired. Once I got my Mercedes back (2 days) I went to make the deal and was told that a different salesperson unknowingly sold the car to someone else.Fast forward a couple years , I thought I would give them another try. I was interested in a Land Rover , came in for a test drive , but we were a little off on price. (I did not hold the vehicle this time ). My sales person suggested that my trade may be worth more at his dealership and it may make up the difference. He said i can get a real offer by sending pictures of my trade to their trade in portal. I got my car detailed that day and sent he pics the next day. Never heard from anyone. Not the trade in department , not my salesperson.My bank reduced my rate and now the vehicle I wanted was available at the payment I wanted! I called the dealer, the salesperson was off that day so I left a message. I called back and left a message for the trade in department.It has been just over a week, and I still have not heard from anyone, except one email saying that particular Land Rover has been sold. It doesn’t matter because I had already made a deal on the same vehicle at another store, but I thought I should let Troy JLR know about this SECOND horrible attempt to shop with them.

Athena Hair: This place sucks! Where did Farmington Dealership go! Really have to drive an extra 25 minutes just to avoid this place and go to Novi! Service/Part department is horrible they will sit there going back and forth with you instead of providing customer service. They choose to be brats instead of customer servers…

Mike T: Worst parts department i have ever dealt with 0 stars. Stay away. Call NOVI ROVER instead

L3DD: Might as well have gone to any other car shop other than here for an oil change. The employees here are uneducated and have not a bit of morality, personality, or knowledge about automobiles as a whole. A simple oil change turned into a nightmare, upon waiting 3 months for a oil change, you would expect the dealership to have prepared with new plastic clips for the bumpers in stock in our brittle cold state, they are common to snap when removed unproperly. The plastic clips prior to taking to dealership were all in tact, i always give me car a full self inspection prior to any service, being that i was in the field myself, i know mistakes can happen.The dealership did not clip my wifes front diffuser back in properly and instead, the head mechanic "Mike" claimed that my car had broken clips. Then i argued on the spot before leaving, and the front desk guy grabbed some clips and a METAL screwdriver and TRIED to clip back in. I left the dealership thinking im all set. One mile down the road, my whole diffuser fell off. I clipped the diffuser back in properly, and finished the job myself properly, in a matter of 5mins and w the help of AUTOZONE having the correct clips IN STOCK unlike land rover.

Dylan Runge: Recently purchased a used Mercedes from here. I live 8hrs away from this dealership. I was assured by the salesman that this vehicle was looked over, and that the vehicle passed their inspection with flying colors. During my 8 hr drive home, I noticed I was getting lower than expected fuel economy. I inspected it myself upon arriving home to find the engine air filter was clogged completely FULL of dirt/debris. The dirtiest engine air filter I have ever seen. How this could pass any sort of inspection, is absolutely mind boggling. Completely unacceptable. I would not trust this dealership to service anything. Side note- I am now getting an extra 3 MPG with a new filter

Sweet Rain: I was driving on I-75 by Saginaw today. All four lanes were empty but your van driver decided he needed to tailgate me.

Yasser Mansour: Excellent service especially the treatment I got from Shant. Thank you

Ryan Jones: Service department does not answer the phone. It will take you days of calling and leaving messages before somebody talks to you. Had to order parts, they said 3 days. It's been 12 and nobody has called me back. I've called several times, nobody answers the phone or returns voicemails.

Zachary Gray: Mike and Ivan are both fantastic to work with. Ivan took his time and gave ne the time necessary, and Mike was very knowledgeable about the products and willing to help!

Deonna Washington: I absolutely love working with Mak Makkey! He is the best hands down. His costumer service is truly unmatched. He makes the car buying experience quick and easy.

David Lagerquist: Adam Bouchard is a fantastic Service Manager at Troy! He has consistently gone above and beyond to make sure everything on my Velar is perfect when I have brought it in for service. Not only is he a great person, but also very professional and attuned to detail. Shout out to the crew who works on my vehicle there as well…they are excellent. I love Range Rover vehicles, but the high level of service I have obtained when bringing my vehicle in is what keeps me loyal to the brand. My highest recommendation to all of the above!David

Saman Sammoe: Never had a worse experience with a dealership. My car started leaking oil and after trying multiple times to reach the service department, they finally answered and told me my car is still under warranty, but when I brought it in they told me it wasn’t and I would be charged a fee just to get it checked. Why would you tell me it’s under warranty and then tell me it’s not? This dealership clearly only cares about money and not about customer experience. I will never be purchasing a car from here ever again.

Sylvia Sammoe: If I could give zero stars I would. This dealership by far has the worst customer service and worst salesmen ever. They are not helpful and they do a terrible job of making you feel like a valued customer- you can tell the only thing they want is money. I would never buy a car from them ever again.

Jeff Bitnias: Nate was incredibly helpful and nice when I bought my Miata! My father and I were treated to free water, coffee, a nice waiting area, and more - can't recommend this place enough!

Nick: This review is for the service front end team.1) couldn’t get an appointment for 6 weeks - eh, ok2) Arrive for the appointment to find they are running several DAYS behind. I would have to leave the vehicle to keep my place in line, even though they would not look at it.- not greatThis is where customer service has 2 options and let’s guess which one was chosen1) A simple understanding apology that my morning was wasted and now have to put up with the vehicle issues for 2 more months for the next appointment, OR2) The ‘what do you want me to do about it, it’s the system’ and ‘don’t book Friday appointments if you want your car for the weekend’ approach.You guessed it, option 2.The lady next to us suffered the same experience while we were there, so clearly not an isolated incident.

TLP: Please do not take your Land Rover to Troy I thought once they sold and had new manager in the service department would make a difference. It took almost a week for the phone to get answered. Then I finally reached the new manager Adam. He apologized for the continuous phone calls and that he would make sure this time I would be take care of! Not at all did this happen. It took him more than couple weeks to get back with me. The lack of communication continued. He never followed through like he claimed. And all along my vehicles parts were never ordered due to his feelings being hurt! Toughen up Adam! We have a right to be upset with your lack of service. He finally left me a message a month later that he would not service my Land Rover. Thankfully there are other options! Please save yourself the misery!

Ayman Atwa: Our vehicle has 3 recalls, no one is picking up calls in the service department, last time we spoke to someone they said that they don’t have anything available on their schedule, a month later we’re calling but no one answers.. these recalls could be a risk were taking everyday as we drive this vehicle.. unbelievable…

A1EL OFFICE: Great service clean new facility but no Loaner or would have had to wait another month for an apointment

Joi Miller: Lenore, the best sales representative ever! Since the day that my family and I first walked into the dealership back in March of this year, she has been so welcoming and made us feel as if we were her only clients, offering convenient ways to get our information needed to her, snacks and beverages as well as things to keep our busy children occupied. She is a great communicator and ensured to keep us well informed throughout the entire sales process. When we experience some unfortunate events in the mist of the purchasing process, Lenore was so very comforting and empathetic. We appreciate her so much and could not have asked for a better salesperson. THANK YOU SO MUCH!

Jamie Reynolds: Wayne, Robbie, Tony Malouf all did an excellent job. Great dealership.

Aaron Lee: Excellent experience, Great Staff!

Mike Bahsoun: Tony Malouf sales manager, Robbie Ghanem Finance manager and David my salespersonAll went above and beyond to get my deal done today. They did amazing job.Highly recommended staff and dealership to work with.

Jackson bender: Terrible customer serviceI called twice and both times the lady hung up on me.No respect

Brian Williams: From the first interaction with Lenore Parvu (LP!) last fall to the moment my wife drove off the lot in her Defender this week, LP was there every step of the way. If we had to do it all over again, we would return to only LP without hesitation for another vehicle from Land Rover Novi.Lenore set the bar HIGH for what purchasing a car should be like. Reliable, Personable, and just an amazing person to work with.When its time, Robbie G will be there to walk you though the financial portion of the purchase. Another personable, easy to work with employee of Land Rover Novi.Stop reading reviews and go see Lenore!

Rich Vance: Great experience here, Ted was excellent throughout my purchase of a used vehicle.

March Fourteen: I got a great service at this Land Rover Novi Dealer. Tony Maalouf I believe the managers name, he was a friendly person, he made sure I’m a happy customer

Lisa Clarke: Adam in the service department is great. He’s thorough, professional and honest. No one likes having to get their car repaired. It makes a difference when you have someone like Adam, He really takes good care of Land Rover’s customers and their vehicles.

Barbara Taylor: The experience provided to me and my LR2 by Land Rover, and particularly Adam B, at the Novi Land Rover location last week went infinitely(!) Above and Beyond services normally provided by any service provider! Adam kept me informed about the service and tire work needed on my vehicle, and the work was completed in a timely manner and to perfection! One of Adam's many strong attributes is that he is extremely knowledgeable about the model of my vehicle and explained several of its mechanical and operational features that I had not previously known. And all of his explanations were presented in a clear, concise and understandable manner. Adam is a keeper and I absolutely look forward to the benefit of his expertise when I next bring my vehicle in for service. Thank you so very much Adam!I do have a request of Land Rover: Please resume your pick-up-and-return service for those of us who reside outside of your 45-mile radius. As a resident of mid-Michigan, it's a great inconvenience for me (and I assume others) to drive to and from your location for service needs. Other than that, keep up the reliable and dependable great work!

Jeff Elsayed: George and Robbie delivered a Great customer service, will go the extra mile to solve any issues

Hady: Very satisfied , Quick service and the loner car was perfect!

Caleb James Spaulding: Excellent facility, and the service was top of the line!

Bryn Toyama: I have worked with Aric Wilson at this dealership for the last few years, and truly can’t speak more highly of him. He has helped me with both Land Rover Range Rover vehicles, and others. He has always provided me with exceptional service when needed, but more importantly has always taken the time to get back with me anytime I reached out or needed something over the years. Regardless of how big or small of a matter. To me, that has made all of the difference!I have also worked with the manager Tony Cross at this location, and both have made any/all of my car dealings refreshingly easy & straightforward. This was an easy 5 stars for me

Rhoda Nelson: They are all wonderful service department will always try to address the issue right then if they can

Stacie Greskowiak McNulty: Our family visited to test drive a few Range Rovers over the weekend and we were very impressed with the quality of the dealership and our sales experience. Lenore Parvu was fantastic -- very knowledgeable, thoughtful, and really made the difference in our visit and helping us find our car. Our two young kids (8 mos and 4.5) were thrilled with the cute stuffed animals they got to take home.

Karen Nouhan: Johnny helped us with the service of our Range Rover Sport. He was on every detail and kept his promises. Thanks so much

Arthur Lee Washington: Great dealership, great people!!!

Steve Konieczki: Excellent dealer. I’ve bought from there and gone in for service. I highly recommend JLR of NOVI for both!

Steve Losier: Bought a used Jaguar F Pace 2018.Couldn't have asked for a better experience. Very transparent about cost and very fair. Yasmine treated me like I was her only client. True red carpet service. Highly recommend this dealership if you want the luxury experience.

Gary Panaich: I always get the VIP services there. I’ve been dealing with the Landrover for the last 10 years in Windsor and I’m keep going back again and again because the amazing people they treat me like a king

Terence V: We just purchased our new 2023 Land Rover Evoque and we highly recommend this dealership for their great customer service. The sales staff, Doyle Braznell really helped to accommodate us with purchasing the right vehicle for us. Great sales manager - very friendly! Definitely would recommend this dealership to anyone who is asking for a trustworthy dealership.

Athran Oraha: My search for a car was not an easy one until I reached out to Yasmine. She made it so easy for me and she found me a car in no time. The customer service was amazing. She went above and beyond. The manager was also very helpful.Highly recommend this dealership!

Victor Eid: Great people to work with.

Pete: Andrea is very helpful and professional! Ask for her if you’re looking for a vehicle!

Milos Papic: Thank you to Andrea Jiga for her great customer service. Highly recommend Andrea for all your car purchases.

Nana Habib: Very friendly environment and amazing customer service from Yasmine. Thank you for everything you did for me and my family.

Rahil Elabed: Loved my experience at this dealership. Yasmine was absolutely amazing. Very patiently explained everything about the car and made me feel comfortable with my decision.

Mariam Daher: Highly recommend going in to Land Rover Windsor, I went in not knowing what I want, and a sales representative Andrea Jiga got me into just what I needed! She was amazing at asking all the right questions to finding the perfect car for me. She made my experience much easier than I had expected, and I couldn’t be happier with the vehicle we ended up choosing!

Charlie Robinson: Amazing service by all of the staff and very friendly. Couldn’t Recommend enough! Fass who works there was absolutely brilliant and couldn’t do anymore for us! Thank you

Shannon Wuerch: We shopped at numerous dealerships and car places. This dealership hands down had the best customer service. Yasmine was amazing to work with. Thank you to all the friendly staff & Yasmine who made our vehicle shopping experience Excellent.

Ali Bazzi: I highly recommend this dealership to any and everyone who Is looking for professional and accountable service. I am always greeted with a smile as I walk into this facility where Mustapha and his team ensure that I am taken care of. Smooth and easy process of purchasing my vehicle and I can’t thank you guys enough. Keep up the great work.

Benjamin Agostinis: Great place to shop for new and used vehicles, friendly staff, great service!

K D: I was here earlier today, and was welcomed by Shauna, it has been almost six months since I’ve been too #LandRover Windsor, and Shauna remembered me! Over all have been very pleased with the service. From my experience here, all the staff seem to work together to make sure your happy. When my sales person was away, another would step in and help me out. Was really happy with that. Also, you should check out pricing! LandRovers are a lot more affordable than you would think!

Haifa Al-Mathehi: Moe Bazzi gave the best sales experience . great knowledge about the cars, great customer service !

Minesh Singh: Amazing service from Mustapha, Doyle, and Jordan.Entire experience from 1st test drive to final purchase was awesome.

Robert Smith: Above and beyond the call of duty!I probably just had the best experience of buying a pre-owned vehicle in my entire life!! I had been searching for this vehicle for a number of years now and when this vehicle came up on my radar Doyle did not disappoint to ensure that I got it.Doyle knew that I could not get there to see the vehicle in person due to the distance between us but he went out of his way to send me a very detailed video of the vehicle to ensure that I was not wasting my time. He also took the time to reach out to the previous owner of the vehicle for me for any inquires I had and kept me updated every day on the vehicle until I got there to pick up my new ride. From Doyle to Jordan on the F&I Management side it was truly the smoothest transition to jumping into my new vehicle.... Above and Beyond Gentleman.I also have to make a quick mention about Hiccup/Pickup that only myself, Doyle and the rest of the Team get to laugh about.... you know I couldn’t let that one go Doyle!! lol.The whole team at Jaguar Land Rover Windsor have it all figured out for doing business in these trying times we face today.Doyle it was a pleasure working with you and I will look forward to hopefully doing business with you again one day my friend.

abigail novak: Such an amazing dealership! Bought my dream car and I couldn't be happier with it! Thank you Andrea and team for making it such a smooth and seamless experience.

Francesco Polistena: A great shopping experience was had at Land Rover of Windsor. Andrea handled our new car needs/purchase with a great deal of professionalism and care. We traded our vehicle in on a new Velar. The shopping and customer handling experience was second to none. Well done, Andrea!