Best Mailbox Rental Service Sterling Heights Near Me

Lynn K: It's a very convenient location, and the employees are extremely efficient; however, unfortunately, they are not friendly. I always feel like I'm bothering them when I come in, especially the men. They are very intimidating. The women have been kind and helpful.

Chasity Dial: Very fast and great customer service.

June Brison: Come here often... it's the closest one. Posting today because it's time to say that customer here service has always been hit-or-miss.Note: Being a fair minded person, I have altered my original review after the owner reached out to me personally and explained about UPS and Amazon return process. Hopefully this review will help others. (Thank you for reaching out, Sir.)The customer service was not as it should have been on Saturday, no excuses were made for that.However, I did not realize that this store closes at 3p.m. until I was already in the car. I arrived 20 minutes before closing. Closing a bad time to come in with Amazon returns, because the store has to have the Amazon returns processed and ready to go out the door promptly at closing (that's when the truck arrives), and Amazon runs a tight schedule. I'm sure it's a huge endeavor at the end of each day, especially if it's been busy all day.Having said that, Amazon return customers are better off going earlier in the day when possible. *This would be the case for all UPS Store locations💡Even my long-time favorite waitress can be brisk, even edgy while serving me, if I go in during rush her hour.

Michael Quintal: I’ve always gotten great service here. I’ve been going here for year and it’s always been staffed.

John Willette: First class operation - highly recommend!

Petite Smiley: My package been sitting there for a week ....

Danielle: Always has staff ready to help customers. Everyone is fast and efficient and kind. The only UPS store I will go to. Overnight shipment cut off is 6pm.

Robbie Coffie: Great folks. The son played baseball at Michigan State. Very friendly people too!

Betty Bushnell: Great service, very pleasant and helpful employees.

Fahad Chowdhury: Fasr efficient

Brittany Vance: I would actually give them zero stars after my encounter tonight.I just dropped off a package on 10/25/22 at 6:12pm and the lady at the counter was extremely rude. I had information where it said all I had to do is drop off the items and they would be packed and shipped. The lady got mad I tried to use the same package to avoid an argument and she proceeded to say “if you opened it right this wouldn’t be an issue” I was not aware that there were a specific way to open a package that’s been taped up. Then she proceeded to say that she didn’t have time to be doing this. She was very unprofessional and made me decide to use fedex moving forward. I know this probably will fall on deaf ears but needed to at least get it out there how terrible your staff is.She clearly wasn’t raised right.

Tanya Taylor: I went in for a amazon return the person who nit helped me but called me over 🙃 was rude and inpatient with me. Tried to move me over to call over another instead of help me. Never again 1pm 10/17/ 23

Jennifer Peck: I love returning my Amazon purchases to this UPS store! The staff is always friendly and there’s usually no line. Highly recommend!

Rachelle: Fantastic service every time! My husband and I only go here for our shipping needs as they have been 100% reliable. We have never lost a package. They are family owned and have pride in their business as well.

Cortez Bradley: Older woman working as a cashier September 1, 2022, was rude and unprofessional. Very uncomfortable experience.

Andrew Bloom: Upper management is trash

Kyle Vang: Nice staff, always greeted with a positive attitude. I’ve shipped multiple packages from here and have had no complaints!

Rick Mitchell: Friendly staff, efficient and covienent. Well stocked with any packaging supplies.

Steven McClure: Normally everything here moves fast. There is one lady though, when she is here, she creates long lines.

Sandy: I take all my packages to this location. Everyone there are always pleasant and take care of me right away. I’ve always had a great experience at this location. I don’t go to any other location, as they are close to my home.

Mike Ladomain: Good and fast service

Bigmilo265: My go to ups store. I find myself going out of the way to go here sometimes. Nothing but good experiences and very helpful workers.

Lauren Haight: Your employees are extremely rude. Hailey R has been nothing but rude for days. All I did was say, “that doesn’t make sense.” Only to get cussed and hung up on. She has now continued to call and harass me. Not a great look.

Sammy Nandwani: Was amazed by how quickly and friendly Kennedy helped me! Did such an incredible job helping out and was so helpful in explaining the shipping process!! Josh was also extremely helpful with helping with packages as well!!

Jackie Parke: I came in to return a bunch of Amazon items and Kennedy was so helpful. Many items were shipped separately, so there were a lot of return codes to find, and she was so patient. Definitely a good experience

Ryan Masters: Amazing service from Hali first thing this morning. Thank you.

Mariam Safeh: Only UPS I’ll go to mail or drop anything, Hali is phenomenal and is so helpful. She goes above and beyond to make the visit quick and smooth. She is very knowledgeable and keeps the line short or moving.

Turbo Tree Care: People at this place are amazing. I always go here to print our stuff out and Kennedy is awesome.

kevin karran: This location has been awesome ever since I moved to the area! They are all very polite and helpful. I also would like to thank Hali for always helping me get all my packages from my P.O. Box. As soon as I walk in she’s already on top of it and gets my packages ready to go quickly. I would recommend anyone in the area to visit this location for top notch service 😊

Kelly Wilson: Hali was such a help this evening helping me to initial a document and was able to show this old lady how to use her own iPhone! Was truly impressed with her kindness and service!

Michael Asaro: Very nice place with friendly people especially Kennedy. Has always been very helpful and friendly everything I've come here.

Tiffany Nicole: The employee (a young slender african american) was incredible; patient, helpful, and polite. It was busy. She worked fast, multitasking needs and several customers at once, but still had the courtesy to wish me a good day. I haven't sent off many packages at once or for Amazon but she was patient which reduced my stress about getting the task done, or taking too much time.She deserves a raise.

Randy Hopkins: This store is a wonderful location.Every time I go, Hali has a positive attitude and great customer service.Will always come to this store for my shipping and printing needs!

RAYMOND HASANI: Excellent store. Hali did a great job. Fast and efficient.

DaneyC: Fast and efficient service. Thanks Kennedy!

Joshua Hillwig: Kennedy had fast and friendly customer service

resell iconz: Hali did an awesome job helping me

Adrian Choulagh: Always quick with the packages. Kennedy is such a great help

Alec Y: Hali did an awesome job helping me avoid a scam!

Marlena S: Hali was amazing, patient and super helpful!Thank you for all your help :)

Bigmilo265: Good customer service experiences here.

Kristine Paula: We have never had a problem at this UPS store! Couldn't ask for better service and clerks are knowledgeable and friendly! If there is an issue the way I packaged an item they fix it for safety to its destination! Store is ALWAYS clean and packaging items for saleALWAYS a POSITIVE VISIT!

Gorgees Zaya: Howard is a very nice guy

PHILIP: Keep up the great workThank you for fast service

Dean Drew: Ali went above and beyond to carefully ship a vase, he provided the best rates and the most expedient delivery times. Ali helped with printing and provided excellent customer service to my family. Thank you Ali!

T Ross: I come here all the time and to my surprise today the manager was quite rude because he needed to put a piece of tape on a package for me to ship back to Amazon? This is the first time I've every heard of the packages going back to Amazon needing to be taped. I'm really disappointed at the poor customer service and attitude of a person in a leadership position. The franchise owner definitely needs to implement some coaching.

James McIvor: Howard printed our funeral program and did a beautiful job! I recommend coming here for any printing you need to have done. Howard will walk you through the process if needed and keep you updated. I can’t say enough about the kindness and service offered.

Carina: Lady here has an issue every single time she tries charging for additional packaging whereas other locations have ZERO ISSUE with how i packaged my returns! It's 100% personal at this point and Lisa needs to be retrained on treating cutomers equally and even asked if i moved because i stopped coming to this location but I specifically switched locations OUT OF MY WAY because of being discriminated against over and over!!!To the reply... AGAIN all the other UPS stores do NOT charge for scan and go amazon packages that do not require label. I even BOXED the scan and go package so I would not have an issue but you are so money hungry that you have to lie and say I needed to purchase a $3 bag which is committing fraud for a few bucks. Reading other reviews this is a very common practice at this UPS store and corporate will be notified for your poor business practices. Robbing people you should be ashamed of yourself!

Lexee Brown: Avoid this store at all cost!I frequent this location often, but not anymore.My initial visit was to have my passport photo taken. I then later completed my passport application to find out my photo was a hair to big for submission. I then had to retake my photo while submitting my application at USPS.I visited the store on 6/15/2022 at 9:13am and was provided poor assistance by employee ID 120984. This woman has a very nasty attitude and poor customer service. She decided it was in her best interest to argue with me about the passport photo their store provided that was too big. She then told me the store does not issue refunds that she could retake the photo. I reminded her that I stated I already completed my passport application and retook the photo so there is no need for a retake with UPS. The employee wanted me to engage in an argument with her, but it wasn’t until a line of 3 formed and she then decided to issue a refund.My dad also frequents this store as it is a convenient location for him, but I will let him know we will no longer be patrons of this establishment.I’ve worked in customer service and a store not offering a refund when then error was on their end is just unheard of.

lightofmylife1: Lost my $650 package and somehow can't look up my name in the system to see where the package is at..

Nancy Birch: Absolutely the best service ever! Friendly and knowledgeable staff eager to give you the best product and service.

Mike Smith: The worst customer service very rude. They charge me $15 for tapering my box bad services.

Yanyun Li: Best service, professional and friendly staff

robert bouna: Howard and the team are great! They are consistent and helpful. Thank you and keep up the good work!

omar malkawi: Lesa is the most amazing UPS worker I've ever seen and a wonderful person

Eliza Delara: Lesa Very informative and helpful. Was able to copy, fax and notary all at one sopt. Thank you for your help!!

Brad McDaniel: Fast and helpful.

Basima Yako: Best service!!

Dakota Anderson: Great service, fast and friendly.

Clarence Pokorske: Professional.

Sabby: Long lines and understaffed

Adriano Ribeiro: Quick and easy to send any package

Frank Lucas: THE WORST UPS STORE I’VE BEEN TO. EXTREMELY RUDE EMPLOYEES AND ABSOLUTELY NO CUSTOMER SERVICE SKILLS. THEY MISINFORM CUSTOMERS ABOUT SHIPPING EXPECTANCY AND PRICING. HAD I KNOWN HOW UNPROFESSIONAL THIS STORE WAS, I WOULD’VE SAVED MYSELF THE HEADACHE BY GOING TO FEDEX DOWN THE STREET. I DON’T UNDERSTAND HOW CORPORATE ALLOWS THEM TO REMAIN OPEN FOR BUSINESS WITH SUCH POOR MANAGEMENT AND CUSTOMER SERVICE. I WILL BE REPORTING MY EXPERIENCE TO THE BETTER BUSINESS BUREAU! SAVE YOURSELF THE HASSLE

Cynthia Tennessee: The young lady was very helpful and was very nice

Brittney Droog: Staff is quick and friendly.

Shon Lang: Staff is not professional or friendly. I Only come here because it close to my house.

Lonnie Burrel: Friendly, quick

john Decker: Service good but not real friendly

Johnny SwáGg: Came in last minute, owner helped me out. Very friendly and helpful, even stayed late.

Daniela Feri: Very Rude customer service All the time

fatin jajo: The worst customer service every time I go there they have bad service bad attitude they don’t even help

Jason N: Would leave zero stars if I could. Charles Douglas was one of the most rude employees you’ll come across. He was rude, cold, short and seemed altogether bothered to do anything. He barked commands about using the POS and acted like we had no idea what we were doing. Absolutely abhorrent behavior regardless of how difficult finding good help is.

Magda Audimoolam: Patient and professional customer service. They went out of the way to help me do the return and guided me as well.Highly recommend this location !!!!

Mike Joyce: Very easy. I also use them for printing when on the road. Besides shipping important packages and larger ones.

Kelsey D: I've never had to pay to have something shipped out from this location but whenever I go to drop off returns or stuff that's already labeled, I'm always in and out within a couple minutes.

C: This is the second UPS store that couldn't scan an Amazon return invoice on my cell phone for an Amazon return. I've done numerous returns at other UPS stores and they had no problem scanning off my phone. This is just a way to make an extra $1 from an Amazon customer. I will not use this store again. Hopefully Amazon puts a stop in this.Response to owner:Absolutely ridiculous response. Other UPS stores are able to scan this. Too many excuses from this store. It seems they particularly have major issues with amazon returns.They are just trying to make an extra $1.00. Take your business elsewhere. Use the hall road store. Super friendly and doesn't try to scam you out of extra cash.

Cami Friday: Leah was super helpful in helping me ship a package to my family in New Zealand. I've never shipped something overseas before and she was very patient in explaining the process and answered all my questions. I'll definitely be back because of her!

Alex Nutt: I love The UPS Store ❤️

Regina TRAVICK: Only store I will go to! Love the employees they help me with all my returns :)

Hunter Reed: This location is always filled with attentive and kind employees. Recently I came in to use their shredding facilities and received awesome assistance from Leah. She provided the necessary receptacles, support, and conversation during my time there. I felt welcomed and knew my information and packages were in safe hands. This is my FAVORITE UPS in southeast MI.

Sharon Mariotto- Laubach: So refreshing to find a helpful, friendly face to assist me with my "antiquated" fax. Thanks Austin...you are great with customer service!!!!

kathy lyle: I was in need of a passport photo to renew my expiring passport. My brother in North Carolina suggested UPS. He went to his local store had his picture taken and mailed his application feeling confident it was in good hands.I went to this location Monday morning February 6th. I asked the young man if I could get my picture taken for a passport. He said “ we dont do that” I said oh your website indicated that you did. He said “ you have to go to Walgreens or CVS”. Bewildered I asked well can I mail it here. He told me yes. No apologies or reasons that the website indicated they provided that service. After some running around I finally found a Walgreens who had a functioning camera. Several apologies from Walgreens employees. Came back to UPS…same young man i said can you help me i had my picture so he put a roll of tape on the counter and stepped back. Then he told me you cant mail that here you have to go to the Post Office because the address is a PO Box I questioned , you cant mail it? Finally he said you can do high priority but it will cost you 18 dollars. I no longer cared but he says you’ll have to wait I dont have a computer. So I waited in line. No apologies. I worked for over 30 years in management in the financial industry and would never be so abrupt and short with a customer. It is rare I provide feedback but I will share my experience with friends, family and neighbors and will not return to this location. By the way the gentleman who finally waited on did not engage in conversation or thank me or apologize. Sad! I would suggest the website be altered to remove passport photos as one of the services provided. As indicated at the beginning there are UPS stores that do provide that service

Valeria Locklear: Great service. Very efficient and friendly

Colleen Kent: Only difficulty is that it's tucked away and can be difficult to spot from the high traffic Hall Rd.

MattVR: Austin was really helpful, me and a friend run a small business and he helped out a lot by guiding us through the process with a smile on his face. We really appreciated his Grade A customer service :)

Janice vicks: Very clean store... the staff is very knowledgeable and friendly. These guys are Amazing!

M D: Having visited this UPS location for printing, shipping and package pickups, I can say it is always a pleasure doing business there! The team is efficient, friendly and professional, and they do a great job.

Josh Simmons: I have used this store several times and Matt always does a great job with packaging and goes above and beyond in service. Thanks so much.Josh

M Ray: Great Customer ServiceAfter 5 yrs of having a mailbox here, I've had no complaints. The staff takes good care of their customers and service is efficient. Would highly recommend this store.

Mike Joyce: Love the service here. I don't own a printer. I've shipped with UPS forever but the printing and scanning at locations worth mentioning. It's free and they won't take payment. I just find a way to drop a couple dollars on floor behind counter. It's so great they help those in need.

Peace Love: Typically this had been a great place. Nice employees. They waive the printing labels fees. But the last time, about 1.5 months ago, i went there, there was this rude and unpleasant employee

Mary Hogan: I didn't have to wait at all. Employee was very nice and helpful. Much better than the Garfield Rd location.

The Mr Bohon: Went in to send a fax. Friendly service and the best price. Thanks guys

Sandra Lynn: 3:25pm 10/17/21. Rude employee.I called the store and I was told a copy was 13 cents.I arrived I asked if I needed a card to print, the guy said just keep track. I had 26 copies and it came to $6.89, I remarked "I thought copies were 13 cents? He said that was for black and white, I replied and I got black and white. Tall guy with beard then said that was for that machine because it was cheaper to run. I was not pleased. The guy with the beard said that's OK don't worry about paying, we don't need your money. Really! I explained I don't mind paying my bill it's the principle of what I was told.I don't mind paying for my services but when I'm told .13 then charged .25 per page is not right.. He could of handled it much better.It is good you don't need my business because I won't be back. I'll do my future notaries, printing, mailings elsewhere.

Foodie Foodie: My UPS driver is pure joy. He knows my name and my dogs. He is always on time or early. And he is very gracious and kind enough to understand that I am disabled, and sometimes take a minute to get to the door. He always greets me and asks about my day. This wonderful man is pure joy. His positive bubbly outlook is so contagious, I just love when he is delivering.

C: Super friendly. Use this store.

Andy Oliver: I work 16 hours 5 days a week I ordered a $450 laptop off of Amazon and have absolutely no way of signing for it I called multiple locations and got no where. I order thousands of dollars and have never had a problem. If you can use a different shipping company I highly suggest it! I literally have never had this problem before now!

Sonya Landers: I Sent a Package That Was To Be Delivered Next Day Air, But it Took Two Days. I Went Back An Requested A Refund ,The Young Man Said Yes You Are Entitled. An Said it Would Arrive in Five Days, but I forgot about the Money $44.00 So I called Ups to track the Matter an To My Surprise He Never put the information in the Computer so I'm out of The Money So Disappointed in This. I WILL NEVER USE THIS PLACE AGAIN !!!!

Michael Le Sage: The store is well kept and the two gentlemen go out of their way to make you feel welcome when you walk in the door.

C L C: If every service business were as reliable as this one, the world would be a brighter place. I've never had a negative experience here; the staff is always 💯% professional, courteous and thorough.