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1. TownePlace Suites by Marriott Detroit Sterling Heights - Sterling Heights

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· 415 reviews

14800 Lakeside Cir, Sterling Heights, MI 48313, United States

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TownePlace Suites by Marriott Detroit Sterling Heights: what do users think?
S B: Decent stay but for the price you pay in room 113 they should take the extra effort and clean a little more. Ac unit completely dusty and needs deep cleaning, trash and debris behind couch and both night stands. Tile in bathroom coming up and the light doesn’t work above the desk.
Simeon Green: My new get away spot...Nearby activities: Across from Lakeside Mall...Walkability: Decent walking...Food & drinks: Free Continental Breakfast...
justin arockia: Booked a Queen Studio room for a long stay but very disappointed with the experience. Mattress was so uncomfortable and it sorts of sinks in into the middle and definitely did not feel like a queen sized too.Breakfast and staff were really good and courteous.Full size kitchen but they don’t supply cleaning essentials and even kitchen knife.Internet is DEAD SLOW. I got speeds of less than 1MBPS. Seriously what are you supposed to do with such speeds…
King Green: Rooms are in need of a little maintenance. Guests are constantly extremely loud outside of your windows at 12am and 6am.Staff was great though!Rooms: 3/5|Service: 5/5|Location: 5/5 …More
Christopher Harris: Have stayed here twice now both times everyone was super niceRooms: 5/5|Service: 5/5|Location: 5/5Hotel highlights Quiet, Great value …More
Melak Mezaal: Just finished our stay all the way from Florida!The service was great especially the staff super kind and always available to help can always expect a warm welcome when entering the building!The Cafe was GREAT we can't stop talking about how great the treats and coffee is Definitely would recommend this hotel!They also let us build small snowmen outside 😊
Amanda Stewart: terrible serviceRooms: 2/5|Service: 2/5|Location: 2/5 …More
Juan Enrique Galvez: Horrible experience. I checked in the 9th of december 2022, and the 10th i went for breakfast and i requested my right to depart at 4pm, i am entitled by MARRIOTT terms and conditions that TITANIUM members have COMPULSORY 4pm check out ( except convention center and resorts but towneplace is not one of these) and she said because i didnt informed them the previous day they cant guve me any late check out because they have a group of people and they need to clean the room, i requested for the manager ( first shift) and she said she was the manager ( i dont know her name, nobody has a tag on their shirt, pretty unprofessional) and now they cant manage it, i discussed for 5 minutes saying that it s compulsory and im so sorry but i need to leave the room at 4pm. She said that she has the policies printed at the back and she refuses to give me late check out. I said i will call Marriott, she replied, i dont care, I called Marriott Loyalty team from titanium members, and they called her... 5 minutes later they said they can give me 3pm check out. Do u see how u care now? Do i have to threaten u to call Marriott and u accept late check out when they force u only? Rude, unprofessional and horrible service. If she is really an assistant manager or shift manager you guys seriously think twice how you manage your hotel because it s not acceptable to be playing games and threaten to call loyalty team to do what she needed to do from the beginning. Management of this hotel please teach URGENTLY your employees your rules because even if you are a franchise, you MUST COMPULSORILY follow Marriott policies.AND DONT REPLY THIS COMMENT SAYING YOU ARE SORRY AND GIVE YOU ANOTHER OPPORTUNITY. RESPOND THIS WITH ACTIONS, NO WORDS.
Amanda Rose: Had a suite with a FULLY FUNCTIONAL KITCHEN!!! Clean & Location close to shopping and a ton of restaurants
Nora Smith: Very nice place to meet up with family for a couple of nights. Our bed was comfortable, the desk staff kind and helpful, and the breakfast, while limited, was more than adequate. Well done!
Mystikal One: This place has amazing staff the rooms are clean. The beBreakfast could be better but overall love this hotel. Lots of businesses close by.Rooms: Clean nice beds and love the kitchenette. Bathroom is kinda small tho. Still love this hotel.Food & drinks: Need to do better when it comes to the breakfast. Kinda cheap.
Jeffrey Terrian: What a great room!!! Quiet but we shall see as the night goes on. Room is clean, bed is comfy as well as the pillows. And the one sofa has a stain of some sort. Bit cool even after turning the heat up, but still nice. If you have a service dog, heads up. People don't pick up after their pets and there's mega amounts of goose poop especially back behind the hotel. Great place to stay. We will be back for sure.Rooms: Very open floor plan for the room I am inSafety: Seems like a safe and secure areaWalkability: Large grass field to north of property. Mall is across the way, but not sure if its open or what's in it
Michelle Konka: Suite was from the 70s. Stove was dirty. Handles on cabinets dirty. Wasn't vacuumed. The staff were very nice & gave us another room which wasn't any better. We left without staying.Rooms: 1/5|Service: 4/5|Location: 2/5 …More
Casey Stubak: Rooms: my daughter and I loved the two bedroom and fireplace in kitchen but unfortunately they don't do points for the Marriott would definitely love to have the weekend with my daughter but other than that satisfactory they have an allow animals in the rooms are beautiful and separate which is nice very satisfiedRooms: 2/5|Service: 4/5|Location: 5/5Hotel highlights Luxury …More
Eva H: Janae and the staff were very nice and helpful. Janae went out of her way to be helpful and accommodating. The only negative is the rooms could use some renovations.Rooms: 1/5|Service: 5/5|Location: 4/5 …More
Mahmoud Suhail: Was good but pricier than other places, but I liked the suites which has two separate rooms and it has stove and an agreeable fridge.Rooms: 4/5|Service: 3/5|Location: 3/5 …More
Cami Wright: We stay with Marriott often due to work and relocations. This property has been the worst hotel we've ever stayed at!! Upon arrival we noticed the pool was closed even though it states that it is open on the website. Maintenance told us that it hasn't worked all season due to not being winterized properly last year. As we approached our room the halls and room itself smelled of an odor that we were unable to identify. It was a combination of a dirty gym sock and sweaty bodies. The room was dingy and dirty everywhere we looked. The carpets and furniture are stained. The bedding, which I'm convinced was not changed between guests, was filthy!! Blue paint stains and dirty edges are on the comforters. The toilet wouldn't flush and the tank wouldn't fill with water. We were having to use a pot to fill the tank to flush the toilet. Trying to get hot water to our room was a joke! We had to leave the water on for 15 minutes to get luke warm water for showering. We informed the front desk of all the issues over and over. The response from the front desk was that "due to covid we haven't been able to maintain our property the way we would like." There isn't a manager or maintenence on the grounds after 5pm. There is only one employee who's attitude about things was, oh well...so sorry this happened but there isn't anything I can do for you tonight.This is unacceptable on every level!!! Don't operate a hotel if you can't maintain it.

2. Tru by Hilton Sterling Heights Detroit - Sterling Heights

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· 614 reviews

36599 Van Dyke Ave, Sterling Heights, MI 48312, United States

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3. Hampton Inn & Suites Detroit/Sterling Heights - Sterling Heights

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· 595 reviews

36400 Van Dyke Ave, Sterling Heights, MI 48312, United States

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