Best Saturn Dealer Sterling Heights Near Me

vito asta: helpful as usual, got my truck back quick. got it delivered ,even better. thanks.

Matthew Kaufmann: I must say they redeemed themselves in my eyes. Last visit wasn't so great.But... this time service was excellent all the way around. Was in and out in about 40 min. I knew they could do it great job guys.

Jim Swink: Very pleasant staff, they were correct on length of wait time for oil change.

Meghan Priem: Always fast and friendly

A Fisher: Visited again in May for new tires & oil change. Great Service, friendly staff

Mike Newell: Had a great buying experience at suburban Ford of Sterling Heights. Everyone I met was very professional, especially my salesman Brad Klein. Would definitely recommend.

Gary Vollmer: I had an appointment. They kept my truck for 12 days for 2 recalls (master cylinder and door lock actuator), charged me $635 for a transmission flush and oil change and wanted to charge me another $1500.00 to replace a blend door actuator, which they messed up when they replaced the faulty navigation system. I replaced it myself for $25. My transmission still makes noise after it heats up, which is actually why I took it in to begin with. Needless to say, I’m not satisfied.

Russ Donelson: Outstanding service and communication!

Veno D313: Be careful dealing with these people.

James Emch: Vibration issue with my hood at 70 mph, thought it was fixed by wheel balancing. Quickly discovered it did not fix the issue called to make an appointment they don’t have any says the service person i used for the service. Frustrating when you take the time to go to the dealership sit for 2.5 hours for oil change and wheel balancing and problem still exists. What i want to hear is come in and we will figure it out and take care of you sorry for the inconvenience.

Elana Bodzin: Brad Klein and the team at Suburban Ford of Sterling Heights are fantastic. I have gone to him for years and will only lease cars through him. Highly recommend!!

Mike McCarron: as always, very courteous and efficient

Dan Martin: Brought my vehicle into Suburban Ford about 10 days ago. The most important part is the team was able to fix the problem ( which was a water pump issue that is a lot of work since you have take a lot out to get to it. The reason for the 1 star is my service rep Brandon was completely zero help. On at least 4 occasions I'd call or text the number they want you to use and would be promised a call back by him for an update and he'd just never call back. It happened several times in the first 5 or 6 days they had the vehicle due to someone not even looking at it yet. I'm not upset in the least by that because I know how busy the service department is right now. The disappointing and infuriating part was that there was no communication. I pointed this out to Brandon on many occasions either in VM or on the phone with him that I would appreciate if he kept me better informed. He always said he would and did not. Even on the morning it was getting "buttoned up" (his words) I asked him for communication either by text or a phone call later in the day so he could tell me if it was done to pick up. No call or reach out happened at the end of the day again, and I even reached out by text and a phone call later that afternoon, neither were ever returned. I have family and friends that have worked at Ford for years, but I would never in good faith recommend taking your car there after this experience. I got a real chuckle as I was leaving when I was asked to make sure I filled out the survey that was coming. As you wish...Best Regards,Dan Martin

Mike Kramer: I have going to Suburban Ford for years. Great sales staff and customer service are second to none. I have purchased and leased several vehicles and never had a bad experience. I highly recommend this dealership.

DS: Avoid the dealership at all cost!!!!

Neil Kapolka: Excellent experience at Suburban Ford

Vincenzo Gigliotti: Brandon worked hard to make the purchase process smooth and easy.

Mike Chowan: Kristy Jimenez is great!

Leon Niewoit: Check out Matt Drogosh for a wonderful sales experience!

Andrew Hale: We purchased a demo eTransit from the dealership. Salesman was very polite but not very transparent and slow to process a deposit refund. I thought I was buying a vehicle that would qualify for the EV tax credit but after purchasing the van I found out the dealer was only discounting the vehicle to pass along the tax credit. Great, I did get the tax credit, but I was led to believe I was getting a discount on the MSRP for buying their demo van. Then I was forced to purchase a $2500 appearance warranty package because it was already on the van so I had to pay for it? So very bad taste regarding my sales experience but it wasn’t my worst experience ever. However, my service experience was terrible. Back in November 2022, I took the van to a EVgo @ Meijer for rapid charging but learned the van could not communicate with the charging station. I took the van back to Suburban of Sterling Heights and they performed a software update. Whatever update they performed did not fix the problem. I came back to the service department at Suburban to look at it again. They kept the van for several days to assess. It was determined that the charging plug needs to be replaced but was on backorder due to supply chain problems. After waiting 3 months of not being able to put the van out on a service route, I took the van to a more local Ford dealership for service. Within 48 hours, they fixed and took my van to 3 different rapid charging stations and verified that my van connects to the rapid chargers. To my understanding, the fix was a software update. After nearly 5 months of ownership, we can now place this van into our fleet.Business Fleet managers, I would not recommend Suburban Ford of Sterling Heights due to nontransparency of the sales department and the lack of experience of the service technician(s). I am leaving a two-star due to the service staff. The service guys were polite and were happy to help to the best of their ability. I am fully aware that EV’s are new and we are all learning together but my whole experience was less than unfavorable. I will work with my local Ford dealership for any future sales or service needs.

Libby Reno: Lindsey McKay was our sales person. She did an amazing job helping us find the right car for our budget and needs. I would recommend her to anyone!

Jennifer Gonzales: Communication was effective and efficient. Great customer service. No a pushy Sales pitch. Tailored all searches to what I wanted. Was prompt with correspondence in all forms (text, email and phone). Zach Gregory has been a pleasure to work with throughout my multiple purchases with GM.

S Bennett: All happy with the service provided.

Heather Baugher: Alec was great and Lee was as friendly as always.

Rebecca Zocharski: Pat was great to deal with. Very friendly and took care of any issues we had in a timely manor!

Alexander Telosa: Service was performed within the timeframe promised, there was a communication on updates, and car was washed.

Karen Kunka: My experience was Awesome!! My salesperson Andrea McQueen is the best!! She got me the car I wanted and kept me updated on the status. She immediately contacted me when my vehicle arrived and I picked it up the very next day!! She answered all my questions and I love my new Equinox!! Andrea even text me a few days after to ask how I liked my car and if I had any questions for her. Thank you for such a great experience!!

John Krepp: Took a bit to get checked in. Was recommended to get a front end alignment, which I did. When I received the final paperwork it seems not much alignment was needed. Maybe check the calibration on your alignment checking equipment that you drive through.

Lisa DeVoogd: I recently got my car back from the body shop and it looks amazing! Hats off to everyone! You were all exceptional! Thank you for everything!

Edwin Fultz: Robert Kraft was excellent, he helped us find exactly what we were looking for. Love my new Blazer RS.

David Sullivan: Very friendly, knowledgable, and helpful service. Ask for Ken.

Cory M: Great staff, nice waiting area. I love who they text you throughout service and that you are able to pay online too!! Last visits have gone pretty quickly too!

Professional Ground Maintenance Services: Darrin Uhlig was amazing and went above and beyond for us! This is the 3rd time I bought a new vehicle from a dealership and this was nothing like I have experienced before! So professional and really efficient! Darrin kept us up-to-date on the vehicle's progrees from the assembly plant to its arrival at the dealership and had everything ready to sign and go on the day of it's arrival. Darrin took the time to go through every aspect of operating my new Suburban, not rushed like my other experiences. I will be telling everyone I know about Darrin and your dealership! You make us feel like family!

Debora Todd: Service write up was fast, Mike was great. Car was done faster than expected.

Patrick Hentges: Friends have leaded their vehicles here for 20 years or so, and raved about the sales and service.When several Cadillac dealers proved to be clueless about diagnosing a continuing problem with my ELR I asked several Volt owners where they had their vehicles serviced, Whelan Chevrolet was mentioned over all other Chevy dealers in the area.I've finally made progress working with Alec Ouvrey here at Serra Whelan Chevrolet. He got the EV technician and shop foreman involved and finally found the source of the problem.I've owned roughly 50 vehicle since I began driving, and worked with 18 dealer service departments in 4 states over the last 46 years, and working on within these folks has been THE BEST EXPERIENCE.

Fadi Salim: Bryan Nicholas the best one in the dealership. God bless him

Genny Borbolla: They're always friendly and listen to what I need and why I'm there

Kayla Siefker: Katie was awesome! She got all the paperwork started before we arrived and the process was very smooth. Her knowledge and professionalism was top notch!

Melanie Sugierski: Ken was a great salesman. He took care of us during the purchase of our 2019 Equinox and after the sale when we needed assistance. You can’t go wrong with making your next car purchase with Ken.

LINDA STEPANCHENKO: very helpful. provided what we asked for. Thank you

Joe Vitale: Excellent service.

Maher Maizy: Thank you!" Dan"You're someone who makes a difference every day. So grateful,"Never doubt the difference you make. It's huge-and so is the gratitude in this little note.""It's a good feeling knowing there are caring, capable people like you working hard for everyone around you. Thank you for all you do, god bless u sir. The best customer service .

winston Cowans: My experience was totally amazing. I'm a 2 time Mercedes owner and my newest Mercedes was totaled. I went to Crest Lincoln near my home, just to look at the Corsair with intentions on buying another Mercedes. But then I met Porscha LaDuke. She was so knowledgeable about the Corsair, then had me sit on the 24 position seats with the massage. I was hooked, but never pressured me. Needless to say that I never made it to the Mercedes dealer but got my first Lincoln Nautilus. Porscha LaDuke is truly awesome!!

Tufail Numan: Great experience from start to finish. Jim along with the whole staff was wonderful. Highly recommend their service. I'll definitely be going back

Rick A: Thank you Crest Lincoln and Carrie Way! You went above and beyond to resolve my issue and can say "I'm a completely satisfied customer". Once again, great effort, great service!

David Kotwicki: Crest Lincoln has provided outstanding customer service to my family and I for years. Excellent dealership.

mary leon: I’ve been a customer of this dealer for many years. Everyone from the salesman to the service advisors has always given us great service

Jan Marynowski: Great service

Latice Smith: Great

A. Street: My 1st Lincoln experience was so great, I leased a 2nd one. However, my experience with the service manager (or lack thereof) is the absolute worst. Instead of fixing the part under warranty, I have to call Lincoln concierge to get them to resolve the problem. And I'm still waiting on the manager of the dealership this reply to my email..... I only had the car for 3 weeks before the problem started. It took 2 months, 2 visits, and several phone calls before they resolve the problem but they could have fixed within a week! And, they offered me nothing for my troubles

Dennis Ross: I have no problem with this dealership ....They have always treated me well and with professionalism...the real problem is that this is not the case for other dealerships and the Lincoln Customer Service .......TOTALLY INEFFECTIVE AND USELESS.

Kim Manning: Crest Lincoln Mercury Dealership is the best of the best in every way. I just left there with my 2023 Nautilus and I could not be happier with my experience and my car.

Willis Kiogima: Love my first visit to Crest Lincoln!! Drove right in. Was greeted promptly. Was offered a ride. Got coffee in the business area. When I called, Dan, to confirm that my vehicle was ready I was told that it was. It was washed and parked ready to go!

C Wallace: Excellent service!!

Brandon R. Lewandowski-Scott: Paul Billeci was referred to me through a chain of people & did not disappoint. He was responsive to every communication, question & request; all in a timely fashion! Everything promised, was delivered. This transaction was seamless, from beginning to end.

Moose Mady: Great company - my service advisor was great.

Sonya Johnson: Good service from beginning to end. Got ny car when promise!

Sharon Cowling: This was my first purchase of a Lincoln vehicle. My Sales Consultant - Mr. Miles Johnson, along with the office personnel, made my purchase experience a very good one!

Denise Acciacca: The most trusted place to take my car. The car wash at the end is a bonus!

Beatrice May-Remsey: We were extremely pleased with Crest Lincoln. They were so helpful in picking out what we wanted and how soon we could get it. We've bought Lincoln for many years and never any problems.

Marianne Maiuri: It was a quick and easy process. My salesman was friendly and helpful. The test drive was great and the way the car handled is what sold me.

Cameron Doane: Amazing group of people! They make the car buying process so easy and efficient. Be sure to ask for Mike!

rob bachula: Have bought last 3 cars from Mike Frank and he always does a great job.

Michael Marcil: I have been going here for about 5 years. I always have to go back after a service because a problem light goes off on my dashboard after I leave. Pretty disappointed that I always have to return a few days later to fix something they didn't fix right. They are pretty nice and fast but please do a better job ensuring everything is fixed before you send us on our way. I live an hour away and it's inconvenient. I've also gone there twice to change my tires but they didn't pull them from the warehouse so I had to reschedule. I hope my car is fixed without costing me extra money.

James Rogers: The people in service are always very cool. Thanks guys.

Barb Stowe: Thanks Kevin for a great jobVYLetel VW. Never disappoints.

Randy B: Nice selection of vehicles, considering the current market

David Kendra: If you are in the market for a used car, I highly recommend you reach out to Gino C @ Vyletel in Sterling Heights.I honestly loathe the thought of buying any car as I have had way more bad experiences than good. And I really didn't want to buy a car in person from a dealership - I wanted to buy from one of the 'on-line only' dealers - but the price on the used truck at Vyletel was too good to pass up. So I was expecting another bad experience of pushy sales people, price changing, being held hostage, and no post sale support.My experience could not have been more the opposite with Gino. From start to finish Gino made the purchase process transparent, appropriately informative, and most importantly - he delivered on everything he said he would do.I feel like I found that incredible hole-in-the-wall restaurant that no one else knows about....and while it may seem I am doing HIM some favor by posting this review - which he rightfully earned and deserves - I am actually doing YOU the favor.Don't change Gino - you are the good person every car buyer is hoping to find when they walk on a lot! Thank you!

Adi: I made an appointment to replace all 4 tires and alignment, they just replaced my tires and I had to lose another day of my free time to go and do the alignment.And then when they gave me the paperwork at home, I saw that it was given to me by another person.And always something

Maria Payne: Bryan H was phenomenal! After going to several VW dealerships, Bryan was my saving grace! He was able to find the exact car I wanted for literally half the price of what I was quoted elsewhere. Brian was friendly, knowledgeable and efficient. This was by far the easiest and most enjoyable car shopping experience I've had. Thanks Bryan!!

Thomas Murphy: Always great service!

Mary Cybulski: My service was addressed immediately by the service representative.

Liora: Great service !

Al Robotnik: Put scratches in my car would not fix thexcellent terrible service

Larry Cobb: Vyletel, has the best personnel. Mike Frank in sales has sold me and my family atleast five VW's. The best...Service manager, David, has always given my family the best service.

Jackie Ford: N/A

doug beaudin: Maintenance was done exactly when they quoted. All dealerships should perform at this level

Richard Schaffner: I chose this rating, because the service was great and even though my car was done and I had to wait a bit on the paperwork, the service team offered to comp my tire rotation for my waiting. I thought this was a very nice gesture, and appreciate it.

Freda Giblin: Fast service, we were able to use a service coupon, very nice waiting area.The lady at the checkout desk was so nice and friendly -- really made our visit so pleasant!