Best Subaru Dealer Sterling Heights Near Me

Hannah: I live 1.5 miles away and have previously gone to this dealership for convenience but I have had problems getting service done here. In the past, I have dropped my car off at 7am stating I needed it by 2pm (no flushes being done, just a regular oil change and inspection along with a light replacement) and not been able to get my car until 6pm. I have had to wait 30 minutes to pay at times (gone inside to see plenty of sales people standing around and asked them to simply allow me to pay and they were no help). This last visit was the last straw. I got an oil change and "multipoint inspection" done in April. I was quoted ~$1400 for new tires and an alignment (expected). This is something that I am able to do without Subaru. Upon purchasing new tires and pulling every wheel off my vehicle, I have found out that the tread in my tires was 5-6/32, not the 2-3 I was told. I had a valve stem leaking, and my rear brakes need to be redone. In April, I was also told by the tech at Subaru that a tire roation wouldnt be done because the best tread was already in the front, this was another lie and yesterday the tires with the most tread were moved to the front. Upon the tread in my tires being much higher than quoted at Subaru and all of the other issues missed, I went into Subaru today to talk to the Service Manager and Sean, the tech, about all of this. The Service Manager didn't appear to have much concern with my irritation and basically said that if I wasn't happy with the work being done here than to go elsewhere. If you're comfortable doing your own multiploint inspections to recheck the service done here, I would keep coming to Suburban Subaru. But, if you like the assurance that your car is in good hands, I would go elsewhere.I have been working with a female associate to order the new Crosstrek Wilderness when it becomes available but after these experiences and the lack of integrity in the service department, I will be shopping elsewhere.

Sanja O: Took my car in for a simple tire rotation because I was too busy to do it at home. Shortly afterwards I saw that they had cross-threaded several lug nuts, causing the studs to break off if you touched them. I called dealership and they were reluctant, but did agree to fix this issue. I asked if they could check the other lug nuts and they said they would. However, either they forgot or lied, because I found more cross-threaded lug nuts after taking the vehicle home. I called again and they said they would fix it, but charged me this time, even though they caused the problem in the first place. I've taken my car into other Subaru dealerships for tire rotations and oil changes in the past when I was too busy to do the work myself, and this has never happened. Poor customer service and poor mechanic work.

Felicity Richards: I initially liked this dealership and was interested in buying a used car they had on their lot a few weeks back. I reviewed it with the salesman Hunter who was friendly, went over all the features, and reviewed price options. We had discussed a deal for the car that was reasonable, at the time the car was new on the lot and they didn't have the title. Hunter let me know he'd call me once they had the title to finalize the deal, but he never did. Four days after stopping by the dealership I called to follow up, was informed by the receptionist that my salesman was on vacation and forwarded me to another salesman to discuss the deal. I was informed the car I was interested in sold. I was disappointed, I wish the salesman had coordinated a follow-up so I didn't end up losing out on a deal.

Logan: Flew in to Michigan (600 miles) to grab my car from Suburban Subaru. I had been in contact with a representative here online and the process had been rocky for me because I am a first time car buyer. Their representative (Mr. Gojcaj) was super understanding. When I arrived they unfortunately had technical issues but I was given time to review paperwork, work on a price, and their facilities is relaxing. Buying a car can and probably will be stressful but I'm glad I went with Suburban Subaru 👍

Lindsay Brown: My dad's a luddite but he was happy with his purchase and his salesperson, Hunter.

Dean MacKensie: 3rd Subaru purchased from Suburban and process was quick and transparent. Everyone was professional and very helpful, will definitely use again.

Dipesh Parmar: The experience was super I liked to fast processing and minimal wait time.

Jim Garner: After being orphaned by my previous salesperson at another dealership I found myself shopping for a new lease. Subaru was one of my choices, the others being Honda and VW. I was contacted by internet sales rep from Suburban Subaru and from that moment on I felt like they were doing their best to earn my business. I then spoke to my news salesperson, Eddie T., and he truly made me feel comfortable about zero-ing in on the perfect vehicle. From the sales manager, Michal, the used car manager, Justin (who appraised my trade) to the finance mgr, Derrick, my new lease deal on my 23 Outback Ltd was phenomenal. Thanks to the great staff at Suburban Subaru of Troy I'm driving the Outback I really wanted. Thank you!

bop top: No surprises, went smoothly, sales department to be complimented, right car, right price.

Hannah Vilotti: My husband and I had such a great experience buying my first ever Subaru. Our salesman Nuo was so amazing and made the process so easy and enjoyable. Everyone there was very nice and helpful. Highly recommend!!

Shannon Bakka: I received my 3rd Forester lease today and am very happy with how customer service! Drew Piper is the guy to see!

Victoria Worthington: As a first-time car buyer, I was nervous going into the process. However, the people at Suburban Subaru of Troy took the best care of me as a young woman looking for a safer ride. Nuo was my sales person and he provided the best customer service. In fact, everyone that I spoke to was kind and helpful. I had my parameters for a car set and Nuo worked not only to get my price right, but get the car I wanted. It was valuable to me that I didn't feel pressured to go out of my budget with unnecessary upgrades. Once it was all said and done and the car was sold, I brought it home and noticed some minor imperfections. Although the car was sold "as is" the Suburban Subaru people gladly fixed the issues free of charge. You will not find this kind of customer service anywhere else! I would highly recommend anyone to Suburban Subaru and if you are in the market for a used vehicle, Nuo is your guy!

Arthur Flores: My wife and I worked with, Nuo Gojcaj. He worked with us by phone and email since we live about 80 miles from the dealership. He sent extra pictures to show the condition of the car to make sure we knew exactly what to expect before we drove out there.There was a misunderstanding regarding the extra warranty plan, which caused a minor headache. Nuo and his manager worked with us to resolve things in a timely manner.All things considered, my wife and I were satisfied with both the car, and the professionalism of Nuo and his manager.

Miranda Raybon: Just wanted give a shout out to Hunter Holcomb for being an awesome sales guy, he was very professional and trading in our car was smooth. He explained and broke everything down that we inquired about. The sales manager Mike was very professional and informative as well. Would definitely recommend anyone looking for a Subaru or vehicle to come here. Great experience for my husband and I, and would 100% come back for our next future vehicles.

Tiffany Holloway: I attempted to get my Subaru serviced here since the Southfield location screwed me over on my actual purchase. Just needed brakes done and windshield replacement but I’ve called every day for the last 4 days and left a voicemail and no one answers or returns calls. Prices probably inflated anyway so maybe it’s a blessing that no one actually works here.

Lakon Williams: Best selection of Certified Used Subaru Suvs in Michigan! Great service and awesome staff. Everyone was welcoming and made the process easy. Very impressed.

Michael Loszewski: The lease on my 2020 Subaru was up and Drew Piper at Suburban Subaru took care of everything. He was upfront knowledgeable and delivered my 2023 Subaru Outback at a great price and with efficiency.

Amber Bell: I can not express how impressed I was with the service I received today from every department I worked with. Everyone here genuinely cares, I can’t imagine a better experience buying a vehicle.

matt m: Very friendly professional team, really felt like their most important goal was to get me in a car I like over making the sale!

Cece Gaines: If there was an ideal example of perfectionism this would be it, customer service was above par. I love my car😀😍

Megan Coburn: Brian at Hodges was so helpful in getting me into the perfect car! He was never pushy and always honest. I would recommend Hodges Subaru and Brian to anyone who is in need of a car! Thank you!

Daniel Weberman: John Zojac was wonderful from start to finish in handling this Outback purchase and ensuring we got the model and style/trim we wanted. His efforts in helping get this deal done, and the entire staff at Hodges have been great.

Kelsey Lank: Okay for an oil change, and very kind people at the Service Desk(!), but not somewhere I would take my vehicle for any work. Be prepared to scan through your bill, analyze and discuss individual charges, and ask many questions. Example: charged an hour labor for work that (after promoting) only took 10 minutes, charged separately for a service that had to be completed as part of the work flow for the main service. If you don't have someone who can help you with this process, I wouldn't suggest it taking your car here-- you may wind up paying more than you should.

K. V.: Extremely slow service.

Trish Dragin: Bought my first new car.

Ryan Sherry: I called before driving an hour to look at a used Honda Odyssey and when I arrived (15 min early) it was being test driven and sold before I had a chance to even look at it. Very unprofessional when you knew I was on my way. I called right when you opened and left immediately. Thanks for wasting 3 hours of my time.

Onward Buttercup: I went in to look at a van today and Mark was amazing! Never once did he try to steer me away from it and to buy a Subaru, he was kind and caring about our needs. I didn't have any pressure and I took the car home the same day. Not only did he give me a fair trade in amount for my old car but he was super nice to my son. I'd definitely go back and do business with him again! And Mark, if you ever want advice on goats, horses or any livestock, give me a call!

David MacCanon: Hodges Subaru has always provided me with an extraordinary experience. This is the 4th Subaru vehicle I have leased or purchased from them. I highly recommend Hodges Subaru.

Randy B: Very light on inventory for used vehicles and new

Sarah Yee: I, probably like most people, thought buying a car was a really stressful and strenuous process so I put it off for a while. However Brian and Jeff at Hodges Subaru made it a breeze. Brian was an honest sales man and told me exactly what I was getting. He wasn't pushy and was incredibly easy to talk to. Jeff worked with me to get the best financing and helped explain all the paperwork in layman's terms. When I went to go pick up my car it was cleaned and in the showroom garage ready for me to drive off in. I'll be recommending anyone in the market for a Subaru to go to Hodges.

Frederick Steuck: The very best sales and delivery service imaginable. Brian was the best car sales person that I have ever worked with. His knowledge of the vehicle and explanation of operational procedures was outstanding. Jeff , the financial manager, was also great to work with. When I arrived for delivery of my new vehicle it was raining. There in the showroom garage I saw my new Forester Wilderness all shiny and ready to hit the road. I couldn’t be happier! Thank you Brian and Jeff!

amy metzger: Full disclosure, I did not buy a vehicle from this dealership. I contacted them and J.Z replied. They did not have the vehicle that I wanted. It is quite the commodity right now. J.Z. took the the time to tell me it was gone. That's respect. Knowing he would make nothing but kind enough to let me know and not leaving me hanging. Thank you for that and that's a standard everyone should strive for. Amy

Barbara Mahaffey: Pleased with the professional service I received and agents know of the vehicle.

Isabella “Bella” Wiegand: Amazing experience! Christen Carr was phenomenal to work with! I would definitely purchase another car from Hodges Subaru. :)

Henry Loc Duong: Just leased my Subaru Crosstrek from Hodges this week! Fastest and easiest car leasing experience ever for me. I was in and out in under an hour with test driving figuring out the financing. Shoutout to Patrick, he was very helpful, knowledgeable and worked with me to get the deal that fit my budget. He was super transparent, even with a change of a few dollars because of tag fees he called me to let me know about it. Jeff was also very easy to work with on the financing side. Will definitely be a return customer in a few years.

Sarah Raab: Mark was great and very knowledgeable. It was a very easy buying experience for someone stressed by car dealerships.

Scott Dudek: Nice dealership JZ is a great salesperson not pushy

Karen Bender: Hodges is the very best dealership. They are not pushy, they respect your needs, work hard to find you what you want. Everyone, and I mean everyone is helpful and friendly (their service department is fantastictoo). I have bought new Fords, Chrysler and GM. This is my second Subaru, I will always own a Subaru, and it will always be from Hodges!!

Sharon Lewis: My daughter and I went there to get her her first new car. The sales woman was friendly without being a pushy salesperson. She was straight forward about getting certain things, or not, (as far as different extended warranties). It was also the only Subaru dealer that we found that would let you put down money to hold a vehicle.

Lauren Yellen: I recently had the pleasure of working with Brian Biondo at Hodges and I have to say, my experience was truly extraordinary. Brian went above and beyond to help me find and purchase my dream car. Not only did he take the time to understand what I was looking for, but they also provided valuable insights and information to help me make the best decision. I truly had a blast laughing with him as well!The entire team at Hodges was incredibly friendly and professional, making the buying process smooth and stress-free. I walked away from my purchase feeling confident and satisfied with my decision.I can confidently say that I would be very likely to recommend buying or leasing from Hodges to my family and friends. The exceptional customer service and expertise provided by Brian has earned them a customer for life. If you're in the market for a new car, I highly recommend connecting with Brian!

Gina Reichert: Super knowledgeable about the Solterra EV. Engaged without being pushy. Great selection, fantastic team. Thank you!

Paul Margetich: Work was done as planned and on time. Great place.

Loren Vanstone: Efficient, courteous, trustworthy...

Brian V: Timely and thorough

Dean Roberts: The Subaru service department for is top notch. Everything was done well and on time and they took great care of my outback.

Kama Kawa: Worst experience at a car dealership ever a week ago. Service work at this location is a rip off. I went in for an oil change which they said cost $75, but they charged me $118. None of the fluids were topped, and no car wash was done even though they said it was complimentary with oil change. It was never done. If you have free $$$ to throw away, then this is your dealership of choice. There are so many dealerships in the D that are honest and customer-focused; but these guys train their eyes into draining all your money as though you have insurance paying for cost of servicing your vehicle. It was a waste of time and money giving them a chance to service my car....I'll NEVER EVER go back there. I will stick with my dealership that I have worked with for over 15 yrs.

张曦: Out-of-door price was very reasonable. Waiting time for the vehicle arrival was shorter than expected. Sales representative Tom was very helpful during purchase process.

Lital Michaeli: Cannot beat these guys. This is our third Subaru with the Glassman people and they are wonderful! Professional and kind and helpful! Sergey and Mohammad are the best!

Deborah Pyko: The service is reliable, and the staff are pleasant and helpful. I am pleased with the experience they provide.

Velonda Anderson, PhD: I appreciated the timely communication and keeping me updated on the status of repair.

Emily Parsons: Jeffrey was friendly, honest and helpful. We would buy from them again.

Gerohnda Rushton: The service department was great. Shuttle service needs to do better. Too slow.

shootZ234: Went in for a 2020 Subaru Impreza at 20k miles for $20K, smooth transaction and great salesmen that almost make you forget that they're there to milk all the money they can.

Franz Grunta: Quick, Friendly, courteous service, reasonable prices, I use Glassman Subaru for service since 2016 and I'm very satisfied with their performance. Warmly recommended.

Nick Kilstein: I am very pleased with my experience. I had a very complicated transaction -- I brought my car in for repairs and ultimately decided to trade it in. Aaron in service and Charley in sales were both amazing. They worked together seamlessly and worked with me to get everything sorted. I ended up with a great new car.Because I was in a rush to get the deal done, we didn't make explicit agreements on a few issues. Charley and Aaron both made sure that the details we didn't hash out resolved in my favor. I highly recommend Glassman, and Charley and Aaron in particular.

Audrey Boyles: Had an appointment. was checked in, in the waiting room and my car was taken in right on time. Staff was efficient, knowledgeable and courteous. Care was ready sooner than I expected.

Steve Bocknek: Superb service experience, from the minute we arrived to when we picked up our vehicle later that day. There are closer Subaru dealers/service centers. But I will continue to use Glassman Subaru given how well and fairly we were treated.

Barbara Gray: My trunk door was stuck shut and it was nearly a year that I had my car so I wanted whatever was due to be done at one year. They fixed the trunk, explained what had happened, changed the oil and washed the car. And there was no charge! Thank you Glassman and your great service people.

Sydney: So glad I had Chad as my salesman. He is kind, patient, knowledgeable, and friendly. He made my experience very pleasant. Thanks again for everything! I absolutely love my new car.

Hello: Terrible experience. Went down the road to Hodges and got $3,000 more for my trade in and $1000 of the price of a new Outback. Nothing good about Glassman Subaru. Poor staff, unprofessional. Try Hodges.

Steph: Horrible experience is not to say the least that Google will allow me to post!!! Loan in hand… Charles the used car sales rep text me to come in today between 10am-4pm. Was turned away due to not having a appointment!!! This was the appointment, when you give me a “between” time!!! These cars sell themselves but lazy and sleazy salesman is a turn off and will be a past to come. Never coming to this dealership again and will be buying my car from Carvana!!! Thanks for confirming my buy.

Bernie Keys: Alex palmateer was great to work with.. quick to resolve issues and answer questions. 10/10 would drink a beer with him

Charrisa O'Maley: AVOID!! Extremely disorganized, unprofessional, and every negative stereotype car sales has. All around horrible experience.I called to see if a certain car was in stock. A rep named Valerie said it was and then double checked to make certain it wasn’t pending. It wasn’t. I informed her I was driving 4 hours to buy the car & was promised the car would be held. Halfway into my drive, she called to say she made a mistake and the car was actually pending. I started looking at cars at other dealerships when I received a call back from them. They said they had another car very comparable to what I was coming for originally and that it was very close in price. I was sent info and it did look like a great option. Due the prior experience, I had them triple check it’s availability. I explained again that I was driving in from 4 hours away and was told it was absolutely available and promised it would be held. I even called when I was an 45 minutes away to update them and spoke with Shara who confirmed it was supposedly still being held. When my husband and I arrived, we were informed that it was sold just minutes before our arrival. They were not apologetic whatsoever. The manager just shrugged and claimed their was no record of our calls/text and said their system must’ve glitched. Twice. I showed him the text communication and call log. His solution was for us to buy a lesser vehicle that cost several thousand more and to force us to finance for a minuscule discount from the manufacture (we wanted to pay cash). It absolutely felt like a bait and switch.

Hwamok Park: I was helped by Alex and Shaun over the purchase of my 2018 CX-5. They were super throughal in the breakdown of the car as well as already having the price point being highly competitive in a 200mi radius. It was a smooth and quick purchase experience and felt that the communication and ethics were both substantially integrated into the whole process.

Matthew Petersen: By far the worst experience with not only sales and service , but Managers Dustin and John H. Go out of their way to ignore their customers issues at any expense until a complaint shows up on their on their desk. Even then, the managerial staff will just deny and dismiss any relevant concerns that the customer may have. The only thing this staff seems to be good at is ignoring phone calls.

Jake Fultz: Jason Scott is the man, sellin' sick rides is his plan! Got us in and out as quick as he could. Really appreciate your help in the process.

Dustin McCulloch: Not a transparent dealer. I wouldn’t recommend them.

Taylor Sieler: Go here for a $300 oil change, tire rotation, and brake FLUID replacement! Scam.

Olivia Johnson: Highly dissatisfied with the service I received. The employees seem to be unorganized. When looking for my first car I fell in love with one that had a few scratches and paint chips. I was assured that the paint guy could fix it as long as I brought it back the following week. I drove out to get the repairs, only for them to tell me “the paint guy wasn’t there” and to bring it back the following Monday. After bringing it back, they then proceeded to tell me that that couldn’t fix pearl white paint. It seemed like it was excuse after excuse. If purchasing a used vehicle, I would suggest looking elsewhere.

Sabrina S: The customer service at this place is extremely lacking. I get that there's a pandemic going on, however I expect some level of care to still exist. I reached out THREE MONTHS ago to someone via live chat, told them my situation, and was promised a call back within the next few days. I left my info with her, and no one ever called me back. So I decided to shoot them an email to see whats up (that was about 2 months ago or so) and no one replied to my email. Then, about a week ago I noticed an email in my junk from someone who works at this dealership, saying something along the lines of "were you still interested in a vehicle? We may have better deals now than we did when we first talked" LOL when did we first talk?!?! Anyways I replied and told them I'm still interested and will likely be buying in September, and again I got no response! What the hell?! The entire experience has been so offputting that I'll now likely drive out an additional hour to go to a different Mazda/Nissan dealer.

Billy Welcher: I bought a car here, first time working with a dealership. Took me 10 calls in a day to get a single test drive arranged after they said they couldn't find the title(??). Eventually I was able to, but the car had a distinctly low tire when they pulled around. They took it back, filled it up, and that was good. Brakes acted funny, I could tell it was bad rotors. They said they resurfaced them and replaced the pads. The pads were new, rotors looked alright from the outside. Inner side of the rotors were not resurfaced, where it was actually a problem. One tire ended up leaking and having a nail stuck into it, which was promptly patched after replacing the front rotors for $120. The car works fantastic otherwise, and I wasn't going to find another one like it for the price. But they outright lied about some of the work done on it. Fortunately I knew it was a risk and that the work was simple enough for me to do, so I took it. Still, I don't think I'd be shopping here for another vehicle unless I found another steal like this one.

Jason Nihranz: I worked with Suburban for 3 days only to have the car sold out from under me. Jason scott never once asked for monies down as I would have gladly given him. Also they made me do all of the leg work to get payoffs. Customer service there is none. All they did us pass me around as if I was too much work to sell a car to. Big mistake I'm the corporate buyer of vechiles for my company.

Thomal A: They are good

JMa02: The worst dealership I have ever delt with. Sold me a broken certified preowned, never calls you back (honestly 10 times), and listed features on the add the were not even on the car...Go someplace else.

P Ant: Great company!

Joe Jones: Great dealer...Derrick Walker is the man to see...He is professional, no pressure kind of guy and has a thorough knowledge of his product.

Alex Stan: Rude People

Elizabeth Pethoud: Getting a new car is always exciting, but the process is something I truly dislike. However my experience at Suburban Imports of Troy made the entire process simple and pain free. I started off by utilizing the chat message that pops up when you're on the website, and a few days later I drove away with a new car. Justin Pantoya was great to work with and when teamed with this supervisor they worked their magic and got me into my beautiful new/used car. I got bought out of a lease and was not really in a good place, but they helped make it all possible and I am truly grateful! If getting a new/used car can be this easy, I will definitely be coming back in the future. Thanks again, Justin and the entire Suburban Imports of Troy team!

annie poo: Rashun my salesman was awsome 5 star service all around!

Venkat Guturi: I have experienced the worst in terms of customer service with this dealer. They dont even care for customers once they sell the car. Worst ever in everything. Please dont buy your car here !!!!

Katie Saigh: Went to them for years, previously had no issues, the last oil change I got they didn't fill my car with oil, my engine was dry by the next scheduled change, and they overtightened my lug nuts which I had to replace. Don't go even if you liked them before.

Jack Murphy: Quick and I received exactly what I ordered

Roy Nelson: Great service. I was worried about a noise. I'm doing ride share and delivery work. The service manager helped me out and squeezed me in to take a look. It was nothing harmful and it put my mind at ease.

Julia Kaseman: Fixed what a different dealership messed up. Easy to work with and got the work done quickly!

David Atkinson: Great staff. Great service

Mark Nilsen: Honest good service and no surprises.

aleksandar bogoevski: Bought 2 cars from this place and I just remembered why I haven't been there for a service of my vehicle for over 2.5 years.Over 2h to change oil and swap the tires from summer to winter tires(winter tires have their own rims and lugs) with an appointment in the books.I provided them lug nuts for the winter tire neatly in a box they didn't even used them.TPMS sensors not set, went back twice and still not set. Didn't even try to do a test drive to check if the sensors are working.Purely disappointment with the service and their steps to check the car, to make sure your vehicle is safe.

Dale Antila: Great service

Brad Stevens: Didn’t tighten lug nuts on front driver side in our only family car. I take my year and a half year old son in this car daily. Wheel could have fallen off. Absolutely negligence. Am livid. Brand new wheel damaged, wheel studs need replaced, brand new McGard lugs all show damage. Extremely unhappy with this dealer. Service rep told me brakes squealing were normal and left off write up when asked to look at it. Also damaged blacked out chrome with pressure washer. Contacting Subaru of America and praying they fix the damages their negligence caused.

Pamela S: Time and again, the Service team at Hodges has been incredibly helpful and always straightforward with their service. The most recent experience was when getting the kiddos from school, my very curious 2nd grader decided to explore what moving the internal door latch manually would do. Spoiler: it makes it so the car door will not shut. After some trial and error with a screw driver, a call to Hodges Service advised to just bring the car in. Bungee cords held the door in place for the perilous journey on backroads so the door wouldn't swing open on the freeway. Once onsite, a couple technicians promptly looked at the issue and resolved it in minutes. They said they hadn't seen it before, but they were still able to fix it easily, thank goodness. With the kids in tow and trying to make it to an evening kid's class, I am beyond appreciative for the help. Thanks so much to the Service team!

Bill Taylor: Easy to schedule an appointment online, friendly and professional service from Greg, quick oil change and fair pricing.

Mark French: Supper Subaru dealer! Great customer service from sale to service - OEM parts, too!

Joe Dickinson: Previously a great experience. However after a few years of services, not one mentioning an advisory on control arm assembly, a quick service at Glassman down the road highlighted it as an emergency repair.I asked how the mechanic could have missed an issue with the control arms (and lacerated tire) while doing a tire rotation and oil change. They responded "because Glassman do a more in-depth complimentary multi point check than we do".So off to Glassman we go now!

L. Hale: Great service team (have only been here for service so far).

peggy terry: Good service on time

Kliff C: Ordered my parts on-line and picked them up the next day. The young man helping me at the counter was very friendly and helpful.

Daniel Britton: Hodges is fantastic. After having bought my Impreza elsewhere, I went to Hodges for a warranty repair on my trunk. Everyone was super helpful and friendly. I will be going to Hodges everytime now. If you have a Subaru and are in the area, go here!

Marisa Solano-Sanchez: Had a great experience for my 30k maintenance and oil change. Friendly staff and thorough explanation for what needed to be done. Definitely switching over to Hodges.

Thom Desy: Love this dealership , everyone is helpful and kind, the only place I take my Subaru for service , factory parts and accessories

Mark Rigstad: I had a driver’s seat that would no longer adjust forward and backward. It got stuck in a far forward position, which was very uncomfortable. The service representative had me sign an agreement to pay $140 for diagnostic work, then later informed me that it repairing it was not possible and that it would be over $1600 to replace it. I knew it could be repaired, and said so. After consulting with the mechanic, the service rep acknowledged that it could be repaired, but said that they would not do it for “liability reasons“. So after getting it repaired elsewhere for $130, I called to complain about being charged $140 for them to decline to fix it. The service rep said, “no, we didn’t decline to repair it, you declined to replace it.” That’s a well-practiced snappy semantic answer in what is probably a frequent conversation with dissatisfied customers. It is a fact that I wisely declined not to replace it, and also a fact that they declined to repair it. But he knew they had a policy only to replace seats but never to repair them when I brought the vehicle in. He could’ve informed me of the policy at that time, rather than having me sign a $140 agreement for them to do fake diagnostic work. The only reason for having the customer sign that agreement is so that they make money whether the customer decides to replace the seat or not. It’s a shady practice. Not only will I not use their service department again, but I will also buy my next Subaru from a different dealership. If you can’t trust their service department, you probably can’t trust their sales department either.