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1. The Orchards Michigan - Warren - Warren

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· 53 reviews

12250 Twelve Mile Rd, Warren, MI 48093

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The Orchards Michigan - Warren: what do users think?
Carol Taylor: Disgusting place. My sister went there after surgery from a fall accident. No one changed her surgical dressings, and she was left in a filthy diaper for hours on end.Neglectful and dangerous conditions.Any shining reviews of this place are completely bougus. This place needs to be shut down....
Howard Cagle: Finally able to visit parent after Covid. Test.New administrator Tina( other one recently fired),stays and tells you what you can say.My mother saying help with every bit of energy she has,I said,I know it's terrible here.Tina Kramer interrupts us and says thats not true and starts arguing with me about it.I said you don't know what you're talking about lady,and she made me leave.Terrible place,terrible person.Anything so nobody sees the abuseP.S.You will see they responded to this,so I can only reply by editing this.They only connected me by phone to my Mother once in over a half year and both of the phones we supplied were stolen from my Moms room.($500+)These people need APS to get in there.This was March 9th 2021.Not sure why their reply is 2 months agoMarch 11th 2021....2 days later....my Mom passed away this morning.Save your loved ones from these people!!!!!!
Pretty Naee: Don’t work here or put your loved one here! They nursing management is POOR, hypocrites, disrespectful and don’t care for one another! They talk to each other like dogs off the streets! Corporate was called and literally did NOTHING. Highly don’t recommend.
SIMPLY LADY T: They mistreat your loved ones and they killed our mom.
April BB: DO NOT SEND your family to this facility!!! My mother went here for rehabilitation after being in the hospital. She had horrible experiences ranging from medical neglect, physical neglect, intimidation, and unprofessional staff. They did not provide my mother with the correct doses of her medication and they ran out of some of her other medicine during her stay. She was offered a shower only once a week, the food was disgusting, and her room was not regularly cleaned. In one instance, she vomited on the floor and the staff left it there for days until I complained. During thanksgiving holiday, the patients were without cable for four days. Some of the staff were kind, but some were very unprofessional. While I was on the phone with my mother one night, I heard one of the staff members asked my mother if she rolled her eyes at her 😳. I also witnessed another staff member tell a patient "If you hit me again, I am going to F**K you up." They were often understaffed leading to my mother being abandoned and left in hazardous situations. There are signs throughout the building that tell you to report any abuse or neglect to the administrator. When I attempted to report these issues to the administrator, Myrna Lee, she basically faulted my mother and made excuses for all of the neglect she received. When we finally decided to get my mother out of the facility due to neglect, the administrator attempted to deny my mother a safe discharge and tried to get us to sign paperwork stating that we were leaving against medical advice, not due to negligence. She went as far as lying and saying my mother could not be discharged until she sees the doctor who she claimed was not available. After my family raised hell, the social worker stepped in and supported my mom through a safe discharge, and the Director of Nursing went to get the doctor...who showed up within 5 minutes because he was on-site. We were discharged 20 minutes later. The administrator did not offer my mother an apology, and she ran out of the room irritated when the social worker and Director of Nursing expedited the issue. This place is poorly run because the administrator, Myrna Lee, is incompetent, condescending, and tries to weaponize her power against vulnerable patients and families. It did not work this time. Again, DO NOT SEND your family to the Orchards of Warren, but if your loved one is here and is having experiences like my mother, get them out of there and request the official grievance procedures for complaints. Also, file a complaint with the state through the Bureau of Community and Health Systems. This place should be shut down!
Kathy Giganic: This place is old and dirty. Patients are not well cared for at all! Sometimes getting dinner as late as 7pm!
Johnna Morin: My mom was here for rehab after a hospital stay. Would not ever put anyone here again. This place is old and dirty. It is understaffed. Two people to a room, also sharing a bathroom with the room next door. No shower in room. Not really sure if they bathed my mom at all. Sheets were dirty. TV was fuzzy. I am so thankful we got her out of there. I honestly can’t believe they are allowed to remain open.
Delonda Wilcoxson: They have a few good nurses there but more bad then good I was told to report how much money I had on me told two nurses like I was told had be put back in the hospital so I have been calling trying to talk to this nurse about the money instead I was hung up on told she not talking about this and to have a good night and she hung up on me because I asked a question about a nurse who is super sweet that was supposed call me back
Tracey Jones: Odors inside could be handle better
Matthew Welsh: This place needs to be shut down.
Debra Edster: Nightmare experience for my dear friend every single day. NO WATER GIVEN, CALL ALERTS IGNORED. RUDE, UNSKILLED INHUMANE!!!
Chris Lyle: This place neglects their patients. They don't take care of their patients at all. They are under qualified and don't know what they are doing with certain medical equipment. They will not take care of your loved ones here. This place needs to go out of business. THIS PLACE NEEDS TO BE SUED.
Kellie Platt: I love working here, been here for 12 years, and yes we have had our ups and downs but this is an amazing facility with staff that truly care about the residents.The facility smells great and looks clean the Housekeeping staff and laundry staff go above and beyond and always try to keep the residents happy.
Melanie Harris: Anytime I come to visit my grand father in this facility it is always clean and smells amazing. His bedding is always clean as his clothes. Normally in a lot of facilities this is not the case. This home goes above and beyond for its residents. I have had the pleasure of meeting the supervisor Kellie and she is simply amazing. She always has a big smile on her face and is always very polite. This makes me very happy that my grandfather is at this facility. Keep up the good work.
Lori Sarbinowski: As I entered this facility I noticed right away the scent of clean! Normally when you enter this type of facility this is not the case. I was incredibly impressed. My grandmother's clothes were always freshly washed amd pressed. I appreciate the staff for taking excellent care of her hygiene while in their care. Id also like to give kudos to the Supervisor running the laundromat. Kellie is always in good spirits and takes such good care of her resident's. We appreciate her taking such good care of our grammy when we were unable to provide her 24 hour care. We will always remember her contagious smile and willingness to help. Thank you! ❤️
Katelyn Leach: So thankful for manager Kellie and all she does with housekeeping and laundry! She’s always on top of it, sweet, very respectful and cares for the residents! Her staff if great! The building always smells and is clean! Which is exactly what you want in a nursing facility.
Kalee Salisbury: The house keeping departments is on top of everything and is the most organized! I have no doubt on who’s running it is doing their best to make it the best and loves their job to make everyone else love their job! Keep up the great work!!!
Algernon Folmar: I just want to say that the Cleaning Staff and Laundry Staff are great!! You walk in and your nose immediately falls in love with the place. So clean and comfortable. Great place but an even better Manager. Big thankyou to whomever is responsible for hiring your Manager, Ms. Kelly Platt!! She's amazing 😊
Toni Little: Housekeeping staff and Laundry staff are amazing and the building smells good and not like other living centers I have been to. Its clean and the supervisor Kellie is awesome and is always kind and going out of her way to help out in whatever way she can.
Crystal Gutc: 0 stars if possible. My grandma ended up here after hip replacement surgery(from another home) got a call on a Sunday she was not responding and being rushed to hospital, there she was severely dehydrated and had a horrible UTI. Not saying they are to blame, but she never came back to and passed. In my families visits there she never had water within reach, and would guzzle it when we got there. They would have someone “feeding her” but the person would have us “try to get her to eat more” and leave. Not sure what it was like when we weren’t there if she got fed, or even fluids. I will let you decide.
Chan P: The staff do care here! They all have loving hearts!

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