Best Acura Dealer Warren Near Me

Jaime Te-Ana: Brian and Matt are always very knowledgeable and friendly! They explain what the problem is and the best solution needed at the time of service. They are genuinely great guys to work with because they always render a smile and great conversation about your vehicle and how to maintain it. Always a pleasure doing business with Jeffrey Acura Service!!

Kay Davis: After being treated like a ping pong ball between Acura of Troy and Acura Corporation over the AcuraLink. Brian of Jeffrey Acura Service Dept came to the rescue. He knew exactly what to do and reset the car's software system to get rid of the alert that was on the app. Twenty minutes and we were out the door. Acura of Troy wanted me to leave my telephone with them while they worked on the car. Ridiculous!!! I could go on, but just don't go there. It's not worth it.

Sanford Vieder: Fast and easy transaction. Thanks!

Craig Turner: Very friendly and professional service

Angela Johnson: Matt is always the nicest and takes care of my Acura however it needs. They go the extra mile here and feel more like an group of friends to me then a service facility.

E Britton: All ways excellent service.

Satish Narahari: Our service experience with Jeffrey Acura for our RDX has been very good.Brian took very good care of the vehicle and kept us informed of status regularly.Pleased with Jeffrey Acura service experience

Jim Thompson: Excellent experience - service was complete and timely - Mark was respectful and considerate - Good Job!

Catherine Adams: Outstanding Service! Matt went above and beyond to make sure my car was taken care of. I truly appreciate it.

Robin Rider: Great service as always.

Byung Han Park: Great service!! Had a great experience!!!

Lynnette Boyle: I love my Acura team at Jeffrey. Totally flexible times, reliable service and they never find ‘problems’ with my car, because it never has any!

William Ward: Great service!

Que the Chaotic: Such a pleasant experience. The oil change and tire rotation was complementary. I also got a much needed car wash. I was in and out in less than 30 minutes. My service rep was extremely courteous and thorough

David Adi: Excellent service. Just got my Acura TLX back from the body shop. Gary and Beth both did a great job!

Terri Regan: Thanks Matt for great service once again! It is a pleasure to deal with Matt and the service department. They make it so easy to get everything done quickly. Thanks!

Christopher Franklin: My Acura was in an accident 6 months ago over summer, brought it to Jeffrey Acura for repair, 6 months later they are still waiting on a part with no ETA and that it could be another 6 months, while I'm still making lease payments! The dealer is not doing anything to help/work with me on this either. They mentioned they have a vehicle thats been there over a year waiting on parts, unacceptable, would not bring my car here for repairs, or even buy an Acura.

AKM RAHMAN: Person who help me was very helpful and kind.

Kevin Heins: I received excellence customer service from Tyler, my Salesman; Michael, Sales Manager; from Paul, Business Manager; Matt, Service Manager and Bill, Parts Manager.Top notch. Definitely made a repeat customer. Thank you again !

Patrick Ryan: Had my car and recently for tires. Matt Smith was away on holiday, deservedly. Brian took care of me in exceptional manner. The Acura's and the Hondas thatJeffrey sells are exceptional cars. But I've said repeatedly that it is there a service both sell the cars and keeps me coming back for more.BTW. I've accumulated about 32 years of Acuras. I've never had a repair! Just oil changes and routine maintenance. My best wishes to Brian.

R B: Shout-out to service advisor Brent for getting me taken care of me, standing by his word, and excellent service 👍

Kay Davis: Martin is the worst manager I've had the experience of working with. He is rude, arrogant, condescending and needs customer service 101. Between Acura Corporation and Acura of Troy, I have been 2 months of trying to get the AcuraLink alert turned off on the app. Each of them says it's the others' job. Martin says it's going to be $338. I said okay. Now, it's over $2000. My husband says okay. Safety first. Martin tells me that I said things that are on true. If my statements are untrue, why does the problem still exist. Yes, the service dept. checked the car, but Acura Corporation wants them to check it again before the alert can be turned off. I say for this malfunction app or car, whichever it is, I should not be treated like ping pong ball back and forth. I will never own another Acura. Martin tells me that I cannot bring my car back there for service. For NON-SERVICE like this, why would I want to??? The tech at Jeffrey Acura in Roseville fixed the problem in 20 minutes. All he do was check to report of the car online. The car itself required a system reset and update. No Charge! Everything works fine.

Mohit Rupani: Poor communication among team members. They agreed to buy my used Acura RDX - but on the day of drop off, they backed out as it was out of state and they didn’t want to do the title transfer paperwork. Would have appreciated if this was communicated to me when I came on day 1.

Cynthia Mandac: The many times I have brought my Acura MDX here they have always delivered great customer service. I ordered roof bars one day and installed r the next along with some maintenance. They got everything done well ahead of my scheduled appointment. If they can work you in they will and for that I keep coming back. Kora was very helpful in facilitating my needs/and required work on my vehicle. Great friendly and professional customer service. I HIGHLY recommend Acura of Troy….great staff like Kora ; to service parts to paying my bill at the customer service window. Thank you Acura of Troy!!!

Julie Bellingham: The customer service was fantastic Brent V. was such a huge help! Will be returning soon!

Gianna Schertzer: Brent has a natural ability to understand and take care of whatever my Acura vehicle needs. This dealership is always professional and thorough from start to finish. Great place to purchase and have your Acura in for service.

A H-H: OK

April Hart: Cora is absolutely amazing, easy to work with and I appreciate her customer service! As a third time Acura owner I continue coming back because of people like her!

Steven Rodriguez Anca: To begin with Acura roadside assistance sucks and they took my car there for the first time, due to having a flat tire and this cars do not come with a spare tire, so there wasn’t many options. Coral or Carol from Service, seemed bother to do HER JOB and go over the pricing options over the phone. They do not have parts for 2022 and do not offer you a courtesy loaner (when the car is under warranty) I called to get my rim that is being replaced back and they are charging me to have my rim back as well. This is supposed to be a “”Luxury Brand”” , might as well buy an Honda and save yourself a couple thousands for the same car.Do not recommend Acura as a brand , much less this specific dealer.

Isaac J.: No demo vehicle to test drive the MDX. How do you expect people to buy a vehicle from just test driving around the block?

Chen Chong: 100% recommend this dealership. Been coming here for years and even tho times have changed with not much inventory the service department continues to be the top notch. You can tell they genuinely care about your car and you.

Heidi Mocanu: I have gone to Acura of Troy before and I have had nice experiences, but after today, I will not be returning to them for anymore services. Essentially what happened is I called to get a quote for a hitch and I was quoted approx $600 for the labor to install it along with the price of the hitch. I did not ask for the names of the people I talked to (3 separate people) and I also did not ask to be emailed the quote I received over the phone. I would venture that most people do not do these things while calling for a fairly routine service job on their car. Today, my husband brought the car in to have the hitch installed and they said it would be $1,000 for the labor. That’s approximately $400 more than the original quote. There was no apology, there was no, “I’m sorry there must have been a misunderstanding”, nothing. The manager rudely asserted the question “who did you talk to? What was their name?” on an overbearing repeat loop to any of my husband’s statements. The manager said he was the one had spoken to me to answer a specific question I had, which was a question I called to ask after I had made the appointment and after I had received the quote (so therefore the quote was given by someone else). We rearranged our schedule involving many different parts of our lives to be able to come to this appointment to have the hitch for our vacation. We did not want to impromptu spend an additional $400 for what would have been approx $1600 total for a hitch with installation. Now we will not have a hitch in time for our vacation because it’s too late to get an appointment anywhere else. I would have just scheduled the service elsewhere if I would have been quoted an accurate price. After a very rude and accusatory conversation with the manager, my husband informed him he would be leaving an appropriate review based on his interaction. The manager sarcastically/scoffingly said and I will respond to your review. So, if you see a nicely worded “I’m so sorry you had this interaction, let us know how we can make it better” comment, just know that it’s fake and this location requires you to receive an email in writing to honor the quotes THEY provide over the phone. Of note, my husband never raised his voice with the manager once during this conversation and he was very reasonable with him and my husband was still treated this way. They acted as if we were in the wrong and were VERY ACCUSATORY to us even though this was the result of their mistake. They do not value their customers, respect their customers’ time, and have zero accountability.

Alex M: The first time we visited Acura of Troy for replacing the car battery we had a good experience, so naturally we decided to return when we wanted to install a hitch on our Acura.Over the phone we were quoted $690 for parts and $600 for labor. We payed for the parts and returned a week later for the install. That's when the problems started as now they said labor was going to be almost double the original quote (over $1,000).When I inquired about the discrepancy they denied giving us the initial $600 labor quote and kept asking over and over again "well who did you talk to?". We do not tend to transcribe our phone calls so that lead to nowhere. We were not comfortable with this new almost double price so we declined the service and tried to return the parts. They refused the return. Also, no shuttle service if you need to drop off your car and go somewhere and don't have a driver.Finally, the service manager assured me that they will respond and deny any wrongdoing put forward in my review.Unfortunately, we will take our business somewhere else from now on.

Ryan “Sketch” G: Excellent customer service!Decent selection and fair prices.Dealership is very clean (though rather empty on the inside due to covid safety).

Linda Ratkov: I ordered a key or a fob back in March they are not trying to get that key I won't be able to get the key until October they don't care if I have the key or not but I already paid for the key there's nowhere to put a zero for the customer service

Matthew Allen: Martin is the worst employee I have ever seen in any state of this great nation. A few weeks ago I watched as he belittled, berated, cussed out, chewed up and spit out an employee in the presence of my daughter almost. She was in the bathroom right behind his office. Today, I get upset with some policy stuff and never lost my temper at all, never cussed, but the minute he heard I've already filed a complaint against this dealership and named him as the problem in the primary complaint be decides it's ok to tell me to leave the premises. For what? Returning parts YOUR AGENCY said I needed but in fact didn't, so I get hit with restocking bs and oh this part special order, well, that's what you told me to get and now you won't take them back either..... Interesting.... Worst dealership of all time, and Martin the Parts and Service director has absolutely no business speaking to customers or people in general. He is not an asset to your company, he is an overpaid burden that will cost you business and client satisfaction problems. Worst person I've ever met in the 6 months I've lived in this state. I said what I said and I filed another complaint. No problem. ENJOY!

Megan Hodes: Moved to Michigan a few days ago and decided to get an oil change today—was treated so well! Fantastic customer service I felt respected, the prices were fair and everyone was so nice! Thank you for servicing my Acura!

David Snook: I had every intention of buying a new Acura from Acura of Troy. They had the exact model I wanted sitting on the lot. I called and talked to a sales person and made an appointment for the next day at 4:00. The next day after driving an hour, when I arrived at 4:00 I was told that it was my sales persons day off and that they would need to find someone else to help me. Nothing against the person who tried to help but they handed me the keys and told me to NOT drive freeways and to keep the miles down.Then I was told the credit manager was not in the office so no one was there to give me a trade in value for my car but they would do a credit check and get back with me. I promptly told them NOT to run a credit check because we hadn’t even settled on a trade in value or even a sales price.Overall it was a complete waste of time and I certainly will not be giving them my business. I felt like I was an annoyance to them. Horrible experience.

Roxann Moody: Took my car in for a oil change. They tried to charge me over three hundred dollars

саша Филиппов: Made me come twice and charged me twice $170 for same thing, didn’t give me a loaner, didn’t even wash my car.